I wouldn't recommend this company to anyoneUnless, you call them up, no communication from their endThey quoted the lowest rates and once you had paid up the initial amount upfront, no response from anyoneThe guy who came to pick up my items had a binding estimate higher that what was given to meDespite showing the binding estimate, he refused to accept that and said call customer service to resolve the disputeThis process took more than a month to resolveWhen they agreed to resolve the dispute, it was as if they were doing me a favorThe dispatch people never pick up the phone and if by mistake, they pick up the call, they give all information that I will receive my items within daysAnd yet after all the assurances from dispatch, the items arrived more than days later They have a horrible customer service experience and I would NEVER recommend the company to do a cross country move
[redacted] ,? the video you sent is not proof of anythingIt is simply a video of what you decided to tapeThere could have been rooms that no one could have seenOur driver Josh was very descriptive on what he had boxed, we had him fill out a packing slip with your moveYou signed that packing slip after all which means you agreed that he did pack up everythingI am rejecting you rejection because you? made it very clear to us that you wanted the job done for a price that only fit your needsNo one goes to restaurant and pays for half a mealYou gave everyone in my office a very hard time, you harassed me via text at night multiple timesPlease if you want to resolve this then handle it with managementThe Revdex.com? does not help clients that choose to only share half truths.? ? Anyways [redacted] , lets figure this whole mess outCall me monday and I will sort this out with you.? Kindly,? Mitch?
Hello, [redacted] As you can confirm, a Customer Care representative reached out to you this morning, providing claim form information and assuring you that a thorough ongoing search is happening both in our warehouse and on the trailer in order to locate your missing items.A CS representative will be in touch with you during all stages of search and will let you know as soon as it gets located.Please call the office line at [redacted] ? or e-mail at [redacted] ? if you wish to discuss this matter further.?
this is currently under reviewI have spoken with the customer the day of the pick up and when the picture was lostWe are truly saddened by this and feel that what would be best is to contact customer service and resolve this for you directly
This Company stole our TVTheir employees told us that the individuals who packed our stuff for our move stole our TVNow the company won't reimburse us.We want to be reimbursed for the TVThe full amount of the TV
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello, [redacted] - and thank you for sharing your experience about the move.Let me address everything in orderly fashion.As for delivery being longer than expected - an agreement was signed between you and the company before the service, stating that we legally have up to business days to deliver your itemsIt is not at the bottom, nor is it written in small font or unreadableBy signing your moving contract you have complied with our conditions described in the latter.As for your missing item - the search for it continues and we're putting every effort into locating the helmetDespite the statements in claim, several conversations were held with Ms [redacted] already, explaining the same thing.As for your damaged items - a CC representative contacted and provided you with claims department web-site and phone number, along with the useful information on how to claim your damages.Your move was covered by basic liability insurance, which will be honored by our insurance provider.As for the items you've described - an option of purchasing additional full-coverage or partial-coverage insurance was given to you before reserving the moveOnly in case of this type of insurance present would we been able to fully reimburse the damages.With that being said, Traditional Van Lines would like to respectfully decline the refund request due to the fact that your relocation service was completed on time, in full and according to the agreement.Please reach out to Traditional Van Lines via Customer Service e-mail if you wish to discuss the matter further.Thank you!
Traditional Van Lines was contracted by [redacted] ? brokerage to perform a relocation service for Mr***? from NY to TXThe initial list of items provided by the customer was estimated at cubic feet of spaceThe corresponding paperwork was created and signed by the customer However, the list of belongings being moved upon movers’ arrival was drastically different to what the client stated ?" almost double the number of items and a total of cfA standard method almost every moving company uses is price per cubic foot, thus the price for the service went up accordinglyThe comparison of the list upon reservation and an updated list upon the pickup show a clear discrepancy.As for the damages the client claims to have occurred during the move ?" a claim’s form was sent out in order to reimburse the customer through the basic liability insurance his move was covered with.? However, neither a filled-out form nor any attached pictures were provided to either us or the insurance company we are affiliated with.The remaining part of the complaint is purely emotional and goes against the signed paperwork ?" movers are not supposed to clean the packing garbage afterwards (unless stated otherwise as an additional service), nor they should be treated with contempt for asking a tip for a long day’s work.Consumer’s desired resolution serves as a perfect example ?" “Half of the funds should be returned” and “I want to be refunded in full” within same paragraph indicate a real motive behind this complaint.? Traditional Van Lines made every effort to contact the customer in order to resolve the issue, meeting nothing but hostility and threatsAt this point we feel we can not reason with the clientHe should contact [redacted] ***? as well
Complaint: [redacted] I am rejecting this response because: No measurements were done at pick up or delivery I will get a letter from my brother that was there at pick up and my friend that was there at deliveryI find it amazing that you don't acknowledge my questions as to why you were late, why your sales person yelled and called me names, why did [redacted] said I would measure my items at delivery [redacted] said that because he knew I didn't measure my items at pick up and told me that I could at delivery But YOU said I measured them at pick up...if that is the case why did [redacted] tell me I would be able to measure at delivery time The driver that delivered my items barely spoke English but told me NO that I could measure that is done at pick up So someone is not telling the truth!!!! Again, I have witness that I never got to measure my items, I never got into a truck so how would I measure SO tell me what you based your price on If you check another complaint to the Revdex.com it states the same thing about your company charging double than what was quoted I believe your company just made up that cubic square footage.....why was there items that didn't belong to me with my stuff As a matter of fact I have a stool at my apartment that doesn't belong to me So that makes me believe you estimated my items with other customers stuff YOU ARE NOT ANSWERING MY QUESTIONS It is a disgrace that a company can take advantage of someone and get away with it As far as I"M concerned you just made up the cubic square footageI will be sending you letters from my witnesses that I NEVER NEVER NEVER got to measure anything You said I did at pick up....it was 12:in the evening, my brother and I never left my apartment until after the truck left and I went to a hotel Just stop telling me what I did when I didn't! Answer this why was there a lot of items that was coming out of the truck that didn't belong to me, even a mattress and box spring....that proves that my stuff was mixed up with other customers and I was charged I have posted emails on **, and other websites about your company to let others know how you operate Its disgraceful and you should be ashamed because that is not how we do business in the United States!!!! Regards, [redacted]
Let me start off with the fact they had the best rates hands down It was also beneficial that I had made the quote in February therefore I got the winter rate even though I moved in the summer The representative and I made a comprehensive itemized list of my belongings I had some last minute items to add which I feel unfairly hiked my quote up...should it have increased? SURE...just not by $ (NOTE: It is imperative that you be the person to oversee the movers because if your are not present they can say and do anything....as was the case with me.)I had to leave early so I could sign my lease in order to get the keys The person whom oversaw my move was not attentive to details...which was why the mover added a couch and mirrors (things I did not even have) to my estimate They did add boxes which was fine by me because I had more items then what was on my inventory My main complaint is poor customer service My pick up was for June 30th My things were not delivered until the 11th Had I known it was going to take this long I could have made proper arrangements When I called, the rep said they legàlly had days to deliver my things Although typically they come within a week Throughout this ordeal, I was told every couple of days it would be there in a couple of days If they had told me on the 30th...it would be two weeks...although ibwould have been upset, I would have gotten over it Upon delivery, the movers arrived at 5:10pm The time was scheduled for 9-11am They charged me an additional $for the stairs (which was one flight.)According to the contract a flight of stairs is considered I had plus the step from the curb and the step into the building Contract says this charge is $ Also, because it was extremely hot I found the movers irritable They did not unwrap my television that they packed because they said it was a free courtesy and they were not obligated to do so Couldn't find a dining room chair (which was on my initial estimate)...found it in a box they packed...who packs a chair in a box fully assembled? Overall, the quote was excellent But I will never use movers again because of the poor communication in regards to delivery I had to call consistently to find out information If ibhad not done so, I would have known nothing Had we discussed this day thing, my belongings could have been picked up earlier I could have made proper sleeping arrangements instead of my family and I camping out on the hard floor for days
Complaint: [redacted] I am rejecting this response because: It's your company's unprofessional behavior that needs to be addressed as well! How about an apology first and foremostYour company's employees could careless about people's possession so it's beyond me how you can be a moving company.? The weight just because it's done by you and only seen by your company's people doesn't mean it is not fabricated to be moreThe jump in weight is not correct just because you say soYour company is a FRAUD! Your employees are careless and rude on top of who knows if they havea any kind of training or knowledge in this fieldYou should be refunding the job considering 50% came broken crushed and destroyed Regards, [redacted] ***
On February 26, I asked Traditional Express to give me a date as to when my belongings would be dropped off at my new apartmentI recently moved cross country from Los Angeles to New YorkI have talked with multiple people at the company and no one would give me a straight answerToday, Ross told me that they have no record of my belongings being picked up even though I was told by multiple people at the company, especially Shahira, that they knew where my stuff was and that they just needed to locate it in a warehouseI just want my belongings delivered to me ASAP
There was no communication between the company and myselfI was told I would get a call, hours in advance, before the movers would arriveNever happened, periodI had to call the company three times before I finally got a call hour before they were scheduled to arriveThe week my items were scheduled to arrive I called in order to get an more accurate estimate of when the truck would be hereI was told that my items would not arrive until the next weekI spoke to customer service, who, kept telling me all the "issues" that happenedUnless I called- I would have been waiting an entire week for a truck that would not showI was told I would get a call at the end of the the week to tell me where my items are, according to the customer service: "That's the least I can do." I agree with the least part- I now will have to ship a suitcase back to Texas- because they are a week past their dateI do not recommend them if you are moving across country
Complaint: [redacted] I am rejecting this response because: Hi *** I sent an email regarding the delay, poor customer service, damaged items, and overcharge but haven’t received response until todayI paid all the charges that the company demanded on delivery day but I disputed the charge as I haven’t received anything back from the company since the arrival of my shipmentWhen we spoke on the phone, it was only about the delay as that was the main problem at that timeThen, the more serious problem occurred on the delivery day when the movers demanded hidden extra charge for the shuttle service, when the items arrived in damaged condition, and when the items that I paid extra for packing arrived without packing materialsextra charge for the shuttle serviceIf there would be an extra charge for the shuttle service, this should have been discussed when we made a contract online or when I signed Bill of Lading before the movers loaded items on the pidayHowever, I only heard about this extra hidden charge after they loaded all my shipmentWhen I requested a copy of this company-specific extra charge paper, they refused to give it to meIf it was to be valid and official form, I should have got it along with Bill of Lading before the moving startedI refused to pay this extra cost at the delivery location as I never received official copy of the agreement paper, then the movers ran off with my property saying that they will just leave for California or put my shipment at the storage at my expenseI also called Lewis, but what I heard was insult and yelling on the phoneI called the Police when this happened and he observed everything and made Police report for Theft and BurglarySince the dubious paper form which you never provided me with the copy when I requested did not follow any official agreement procedure, I refuse to pay the extra $that you made me pay at the delivery locationAccording to Bill of Lading, if extra charge is expected, the movers should inform me before arrival or in transit, and it can't exceed 110% of the initial agreed chargeDamaged itemsAs you could see in the photo, there were major scratches and the furniture is wobbly to a point that I cannot use it anymoreI don’t understand why you can’t see all the damages in the photo when it is so noticeableOvercharge for packingIf you see my contract, you can see the sentence saying “packing of xxx items at $60.” However, the movers did not pack those items and it was delivered in a very dirty conditionSince the extra packing was not done, I think I am entitled to claim it as overcharge and ask for refund for packingThat is why I disputed this charge and I don't understand why you call it "a fraudulent claim" when I disputed the charge of the service that I did not receiveRefer to the contact for the extra pay of $for packing and photos showing that the items arrived in non-wrapped conditionDelayYou mentioned that we can talk about compensation after the shipment has arrivedSo let’s talk about this tooThrough CRS if there is a delay and my shipment is over 3,500lbs., the movers are required to reimburse me for a percentage of hotel and meal expensesI have uploaded all my expenses that I had to make due to the delay to Revdex.com and FMCSA, which I believe you have already receivedPlease refer to the document for compensation Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:There was NO discount applied to my final bill and there were NO emails and calls to keep me informed with my move I'm the one who emailed and called daily with NO response from Traditional Van Lines.My accusations concerning my Helmet is absolutely true I had a brand new Helmet in the original box that went on the truck with a number and I'm missing three boxes from the move including that one I bought two and we brought the other one ourselves - the movers said mine would be ok without putting in a brown moving box I never even thought about it being stolen The new Helmet cost $and I'm certain it was stolen and pawned The very idea that I got a $30/day discount is insulting I have at least $in damages - and I did file a claim immediately after the claim form was sent to me but never heard back I want my Helmet replaced - PERIOD Regards, [redacted]
The company took care of my items and delivered promptlyI moved from Florida to Brooklyn and had very limited optionsI was expecting to wait about days but they delivered in a matter of daysThe cost was also pretty darn good, some companies quoted me at $but I ended up going with Traditional Express for a bit higher but only because of their reputation Trust your gut, these guys have proven to me to be reliable
The company does not abide by their contractThey are scammers and they do not provide the customer with customer serviceMy things were picked yo on 6/30/from NYPrior to that I made my deposit and that day I paid half of the remaining balanceI was given papers to sign and it reflected my remaining balance of I was told my stuff would be delivered on Augor beforeI was told someone would contact me days beforeThat wasn't the case I Had to call several timesI was given three rescheduled datesI was bribed to pay twice the price I was quoted for my moving expenses on the day of delivery which was days pass the date I was givenI received a text from an anonymous guy on aug 6, asking if he could walk to my houseHe said I had to pay so he could deliver my thingsHe stated the moving truck could fit in my apt complex and that unneeded to pay extra for a shuttlePrior to the move I was told my price wouldn't change and I didn't require any oth
[redacted] , the video you sent is not proof of anythingIt is simply a video of what you decided to tapeThere could have been rooms that no one could have seenOur driver Josh was very descriptive on what he had boxed, we had him fill out a packing slip with your moveYou signed that packing slip after all which means you agreed that he did pack up everythingI am rejecting you rejection because you made it very clear to us that you wanted the job done for a price that only fit your needsNo one goes to restaurant and pays for half a mealYou gave everyone in my office a very hard time, you harassed me via text at night multiple timesPlease if you want to resolve this then handle it with managementThe Revdex.com does not help clients that choose to only share half truths Anyways [redacted] , lets figure this whole mess outCall me monday and I will sort this out with youKindly, Mitch
This company is the most unprofessional company I have ever worked withI have moved across the country and back twice now, and this has been the most unpleasant experience yetNot only is the team completely unresponsive by phone and email, they damaged my furniture, delivered wrong boxes, and charged me 400% more than the original estimate (even though I provide an exact itemized list of all of my things, including the dimensions)This company lures it's customers in with falsely advertised prices and does not care for your items
I wouldn't recommend this company to anyoneUnless, you call them up, no communication from their endThey quoted the lowest rates and once you had paid up the initial amount upfront, no response from anyoneThe guy who came to pick up my items had a binding estimate higher that what was given to meDespite showing the binding estimate, he refused to accept that and said call customer service to resolve the disputeThis process took more than a month to resolveWhen they agreed to resolve the dispute, it was as if they were doing me a favorThe dispatch people never pick up the phone and if by mistake, they pick up the call, they give all information that I will receive my items within daysAnd yet after all the assurances from dispatch, the items arrived more than days later They have a horrible customer service experience and I would NEVER recommend the company to do a cross country move
[redacted] ,? the video you sent is not proof of anythingIt is simply a video of what you decided to tapeThere could have been rooms that no one could have seenOur driver Josh was very descriptive on what he had boxed, we had him fill out a packing slip with your moveYou signed that packing slip after all which means you agreed that he did pack up everythingI am rejecting you rejection because you? made it very clear to us that you wanted the job done for a price that only fit your needsNo one goes to restaurant and pays for half a mealYou gave everyone in my office a very hard time, you harassed me via text at night multiple timesPlease if you want to resolve this then handle it with managementThe Revdex.com? does not help clients that choose to only share half truths.? ? Anyways [redacted] , lets figure this whole mess outCall me monday and I will sort this out with you.? Kindly,? Mitch?
Hello, [redacted] As you can confirm, a Customer Care representative reached out to you this morning, providing claim form information and assuring you that a thorough ongoing search is happening both in our warehouse and on the trailer in order to locate your missing items.A CS representative will be in touch with you during all stages of search and will let you know as soon as it gets located.Please call the office line at [redacted] ? or e-mail at [redacted] ? if you wish to discuss this matter further.?
this is currently under reviewI have spoken with the customer the day of the pick up and when the picture was lostWe are truly saddened by this and feel that what would be best is to contact customer service and resolve this for you directly
This Company stole our TVTheir employees told us that the individuals who packed our stuff for our move stole our TVNow the company won't reimburse us.We want to be reimbursed for the TVThe full amount of the TV
please contact ross at [redacted] ? extension ***? and discuss this with himWe will resolve this for you.?
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello, [redacted] - and thank you for sharing your experience about the move.Let me address everything in orderly fashion.As for delivery being longer than expected - an agreement was signed between you and the company before the service, stating that we legally have up to business days to deliver your itemsIt is not at the bottom, nor is it written in small font or unreadableBy signing your moving contract you have complied with our conditions described in the latter.As for your missing item - the search for it continues and we're putting every effort into locating the helmetDespite the statements in claim, several conversations were held with Ms [redacted] already, explaining the same thing.As for your damaged items - a CC representative contacted and provided you with claims department web-site and phone number, along with the useful information on how to claim your damages.Your move was covered by basic liability insurance, which will be honored by our insurance provider.As for the items you've described - an option of purchasing additional full-coverage or partial-coverage insurance was given to you before reserving the moveOnly in case of this type of insurance present would we been able to fully reimburse the damages.With that being said, Traditional Van Lines would like to respectfully decline the refund request due to the fact that your relocation service was completed on time, in full and according to the agreement.Please reach out to Traditional Van Lines via Customer Service e-mail if you wish to discuss the matter further.Thank you!
Traditional Van Lines was contracted by [redacted] ? brokerage to perform a relocation service for Mr***? from NY to TXThe initial list of items provided by the customer was estimated at cubic feet of spaceThe corresponding paperwork was created and signed by the customer However, the list of belongings being moved upon movers’ arrival was drastically different to what the client stated ?" almost double the number of items and a total of cfA standard method almost every moving company uses is price per cubic foot, thus the price for the service went up accordinglyThe comparison of the list upon reservation and an updated list upon the pickup show a clear discrepancy.As for the damages the client claims to have occurred during the move ?" a claim’s form was sent out in order to reimburse the customer through the basic liability insurance his move was covered with.? However, neither a filled-out form nor any attached pictures were provided to either us or the insurance company we are affiliated with.The remaining part of the complaint is purely emotional and goes against the signed paperwork ?" movers are not supposed to clean the packing garbage afterwards (unless stated otherwise as an additional service), nor they should be treated with contempt for asking a tip for a long day’s work.Consumer’s desired resolution serves as a perfect example ?" “Half of the funds should be returned” and “I want to be refunded in full” within same paragraph indicate a real motive behind this complaint.? Traditional Van Lines made every effort to contact the customer in order to resolve the issue, meeting nothing but hostility and threatsAt this point we feel we can not reason with the clientHe should contact [redacted] ***? as well
Complaint: [redacted] I am rejecting this response because: No measurements were done at pick up or delivery I will get a letter from my brother that was there at pick up and my friend that was there at deliveryI find it amazing that you don't acknowledge my questions as to why you were late, why your sales person yelled and called me names, why did [redacted] said I would measure my items at delivery [redacted] said that because he knew I didn't measure my items at pick up and told me that I could at delivery But YOU said I measured them at pick up...if that is the case why did [redacted] tell me I would be able to measure at delivery time The driver that delivered my items barely spoke English but told me NO that I could measure that is done at pick up So someone is not telling the truth!!!! Again, I have witness that I never got to measure my items, I never got into a truck so how would I measure SO tell me what you based your price on If you check another complaint to the Revdex.com it states the same thing about your company charging double than what was quoted I believe your company just made up that cubic square footage.....why was there items that didn't belong to me with my stuff As a matter of fact I have a stool at my apartment that doesn't belong to me So that makes me believe you estimated my items with other customers stuff YOU ARE NOT ANSWERING MY QUESTIONS It is a disgrace that a company can take advantage of someone and get away with it As far as I"M concerned you just made up the cubic square footageI will be sending you letters from my witnesses that I NEVER NEVER NEVER got to measure anything You said I did at pick up....it was 12:in the evening, my brother and I never left my apartment until after the truck left and I went to a hotel Just stop telling me what I did when I didn't! Answer this why was there a lot of items that was coming out of the truck that didn't belong to me, even a mattress and box spring....that proves that my stuff was mixed up with other customers and I was charged I have posted emails on **, and other websites about your company to let others know how you operate Its disgraceful and you should be ashamed because that is not how we do business in the United States!!!! Regards, [redacted]
Let me start off with the fact they had the best rates hands down It was also beneficial that I had made the quote in February therefore I got the winter rate even though I moved in the summer The representative and I made a comprehensive itemized list of my belongings I had some last minute items to add which I feel unfairly hiked my quote up...should it have increased? SURE...just not by $ (NOTE: It is imperative that you be the person to oversee the movers because if your are not present they can say and do anything....as was the case with me.)I had to leave early so I could sign my lease in order to get the keys The person whom oversaw my move was not attentive to details...which was why the mover added a couch and mirrors (things I did not even have) to my estimate They did add boxes which was fine by me because I had more items then what was on my inventory My main complaint is poor customer service My pick up was for June 30th My things were not delivered until the 11th Had I known it was going to take this long I could have made proper arrangements When I called, the rep said they legàlly had days to deliver my things Although typically they come within a week Throughout this ordeal, I was told every couple of days it would be there in a couple of days If they had told me on the 30th...it would be two weeks...although ibwould have been upset, I would have gotten over it Upon delivery, the movers arrived at 5:10pm The time was scheduled for 9-11am They charged me an additional $for the stairs (which was one flight.)According to the contract a flight of stairs is considered I had plus the step from the curb and the step into the building Contract says this charge is $ Also, because it was extremely hot I found the movers irritable They did not unwrap my television that they packed because they said it was a free courtesy and they were not obligated to do so Couldn't find a dining room chair (which was on my initial estimate)...found it in a box they packed...who packs a chair in a box fully assembled? Overall, the quote was excellent But I will never use movers again because of the poor communication in regards to delivery I had to call consistently to find out information If ibhad not done so, I would have known nothing Had we discussed this day thing, my belongings could have been picked up earlier I could have made proper sleeping arrangements instead of my family and I camping out on the hard floor for days
Complaint: [redacted] I am rejecting this response because: It's your company's unprofessional behavior that needs to be addressed as well! How about an apology first and foremostYour company's employees could careless about people's possession so it's beyond me how you can be a moving company.? The weight just because it's done by you and only seen by your company's people doesn't mean it is not fabricated to be moreThe jump in weight is not correct just because you say soYour company is a FRAUD! Your employees are careless and rude on top of who knows if they havea any kind of training or knowledge in this fieldYou should be refunding the job considering 50% came broken crushed and destroyed Regards, [redacted] ***
On February 26, I asked Traditional Express to give me a date as to when my belongings would be dropped off at my new apartmentI recently moved cross country from Los Angeles to New YorkI have talked with multiple people at the company and no one would give me a straight answerToday, Ross told me that they have no record of my belongings being picked up even though I was told by multiple people at the company, especially Shahira, that they knew where my stuff was and that they just needed to locate it in a warehouseI just want my belongings delivered to me ASAP
There was no communication between the company and myselfI was told I would get a call, hours in advance, before the movers would arriveNever happened, periodI had to call the company three times before I finally got a call hour before they were scheduled to arriveThe week my items were scheduled to arrive I called in order to get an more accurate estimate of when the truck would be hereI was told that my items would not arrive until the next weekI spoke to customer service, who, kept telling me all the "issues" that happenedUnless I called- I would have been waiting an entire week for a truck that would not showI was told I would get a call at the end of the the week to tell me where my items are, according to the customer service: "That's the least I can do." I agree with the least part- I now will have to ship a suitcase back to Texas- because they are a week past their dateI do not recommend them if you are moving across country
Complaint: [redacted] I am rejecting this response because: Hi *** I sent an email regarding the delay, poor customer service, damaged items, and overcharge but haven’t received response until todayI paid all the charges that the company demanded on delivery day but I disputed the charge as I haven’t received anything back from the company since the arrival of my shipmentWhen we spoke on the phone, it was only about the delay as that was the main problem at that timeThen, the more serious problem occurred on the delivery day when the movers demanded hidden extra charge for the shuttle service, when the items arrived in damaged condition, and when the items that I paid extra for packing arrived without packing materialsextra charge for the shuttle serviceIf there would be an extra charge for the shuttle service, this should have been discussed when we made a contract online or when I signed Bill of Lading before the movers loaded items on the pidayHowever, I only heard about this extra hidden charge after they loaded all my shipmentWhen I requested a copy of this company-specific extra charge paper, they refused to give it to meIf it was to be valid and official form, I should have got it along with Bill of Lading before the moving startedI refused to pay this extra cost at the delivery location as I never received official copy of the agreement paper, then the movers ran off with my property saying that they will just leave for California or put my shipment at the storage at my expenseI also called Lewis, but what I heard was insult and yelling on the phoneI called the Police when this happened and he observed everything and made Police report for Theft and BurglarySince the dubious paper form which you never provided me with the copy when I requested did not follow any official agreement procedure, I refuse to pay the extra $that you made me pay at the delivery locationAccording to Bill of Lading, if extra charge is expected, the movers should inform me before arrival or in transit, and it can't exceed 110% of the initial agreed chargeDamaged itemsAs you could see in the photo, there were major scratches and the furniture is wobbly to a point that I cannot use it anymoreI don’t understand why you can’t see all the damages in the photo when it is so noticeableOvercharge for packingIf you see my contract, you can see the sentence saying “packing of xxx items at $60.” However, the movers did not pack those items and it was delivered in a very dirty conditionSince the extra packing was not done, I think I am entitled to claim it as overcharge and ask for refund for packingThat is why I disputed this charge and I don't understand why you call it "a fraudulent claim" when I disputed the charge of the service that I did not receiveRefer to the contact for the extra pay of $for packing and photos showing that the items arrived in non-wrapped conditionDelayYou mentioned that we can talk about compensation after the shipment has arrivedSo let’s talk about this tooThrough CRS if there is a delay and my shipment is over 3,500lbs., the movers are required to reimburse me for a percentage of hotel and meal expensesI have uploaded all my expenses that I had to make due to the delay to Revdex.com and FMCSA, which I believe you have already receivedPlease refer to the document for compensation Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:There was NO discount applied to my final bill and there were NO emails and calls to keep me informed with my move I'm the one who emailed and called daily with NO response from Traditional Van Lines.My accusations concerning my Helmet is absolutely true I had a brand new Helmet in the original box that went on the truck with a number and I'm missing three boxes from the move including that one I bought two and we brought the other one ourselves - the movers said mine would be ok without putting in a brown moving box I never even thought about it being stolen The new Helmet cost $and I'm certain it was stolen and pawned The very idea that I got a $30/day discount is insulting I have at least $in damages - and I did file a claim immediately after the claim form was sent to me but never heard back I want my Helmet replaced - PERIOD Regards, [redacted]
The company took care of my items and delivered promptlyI moved from Florida to Brooklyn and had very limited optionsI was expecting to wait about days but they delivered in a matter of daysThe cost was also pretty darn good, some companies quoted me at $but I ended up going with Traditional Express for a bit higher but only because of their reputation Trust your gut, these guys have proven to me to be reliable
The company does not abide by their contractThey are scammers and they do not provide the customer with customer serviceMy things were picked yo on 6/30/from NYPrior to that I made my deposit and that day I paid half of the remaining balanceI was given papers to sign and it reflected my remaining balance of I was told my stuff would be delivered on Augor beforeI was told someone would contact me days beforeThat wasn't the case I Had to call several timesI was given three rescheduled datesI was bribed to pay twice the price I was quoted for my moving expenses on the day of delivery which was days pass the date I was givenI received a text from an anonymous guy on aug 6, asking if he could walk to my houseHe said I had to pay so he could deliver my thingsHe stated the moving truck could fit in my apt complex and that unneeded to pay extra for a shuttlePrior to the move I was told my price wouldn't change and I didn't require any oth
[redacted] , the video you sent is not proof of anythingIt is simply a video of what you decided to tapeThere could have been rooms that no one could have seenOur driver Josh was very descriptive on what he had boxed, we had him fill out a packing slip with your moveYou signed that packing slip after all which means you agreed that he did pack up everythingI am rejecting you rejection because you made it very clear to us that you wanted the job done for a price that only fit your needsNo one goes to restaurant and pays for half a mealYou gave everyone in my office a very hard time, you harassed me via text at night multiple timesPlease if you want to resolve this then handle it with managementThe Revdex.com does not help clients that choose to only share half truths Anyways [redacted] , lets figure this whole mess outCall me monday and I will sort this out with youKindly, Mitch
This company is the most unprofessional company I have ever worked withI have moved across the country and back twice now, and this has been the most unpleasant experience yetNot only is the team completely unresponsive by phone and email, they damaged my furniture, delivered wrong boxes, and charged me 400% more than the original estimate (even though I provide an exact itemized list of all of my things, including the dimensions)This company lures it's customers in with falsely advertised prices and does not care for your items