Hello, Ms [redacted] , and thank you for reaching out to Traditional Van Lines!The reason for change in price is a significantly larger amount of items upon pickup in comparison with an estimate created upon reservationAccording to the paperwork you have electronically signed when reserving your moving service, your estimate is binding and depends solely on the volume of items taken on the truck, with an according change in cost.Additionally:According to our company's policies the delivery cannot start before the final bill is coveredPer your relocation service contract, movers are not obligated for garbage and used packing materials removal as it is not the part of the service.As for the damages - a CC representative ([email protected]) has sent you a claim form both on Feb (PM) and Mar (AM) in order for you to get reimbursed through the insurance company(documentation proof can be provided upon request).Please reach out to Traditional if you have any further questions
We used this company to moveThey are holding our stuff and asking for more money to deliver it to us then what was originally contractedThey tell us something different every time we talk to themThe originally were supposed to deliver our items on the 21st and it is now the 23rd and we still have no idea when our items will arriveIf ever
Thank you for taking your time to respond, Mr***.The previous response simply states that the estimate and BOL for your moving service do differ, due to extra items discovered on the day of the pickup.Please contact the office in order to obtain the paperwork as a proof of our statement.Thank you!
Traditional Van Lines was contracted by [redacted] brokerage to perform a relocation service for Mr*** from NY to TXThe initial list of items provided by the customer was estimated at cubic feet of spaceThe corresponding paperwork was created and signed by the customer However, the list of belongings being moved upon movers’ arrival was drastically different to what the client stated – almost double the number of items and a total of cfA standard method almost every moving company uses is price per cubic foot, thus the price for the service went up accordinglyThe comparison of the list upon reservation and an updated list upon the pickup show a clear discrepancy.As for the damages the client claims to have occurred during the move – a claim’s form was sent out in order to reimburse the customer through the basic liability insurance his move was covered with However, neither a filled-out form nor any attached pictures were provided to either us or the insurance company we are affiliated with.The remaining part of the complaint is purely emotional and goes against the signed paperwork – movers are not supposed to clean the packing garbage afterwards (unless stated otherwise as an additional service), nor they should be treated with contempt for asking a tip for a long day’s work.Consumer’s desired resolution serves as a perfect example – “Half of the funds should be returned” and “I want to be refunded in full” within same paragraph indicate a real motive behind this complaintTraditional Van Lines made every effort to contact the customer in order to resolve the issue, meeting nothing but hostility and threatsAt this point we feel we can not reason with the clientHe should contact [redacted] *** as well
These movers are highly recommendedThey’re greatThey were able to schedule our move right away the next day and offer a storage facility at a great valueGood pricing, Careful, attentive and professional moversTheir office staffs over the phone are very responsive to any concernsGood customer service; giving good satisfaction to customersI will definitely use this service again
Based on what is on your inventory list - the pickup items list shows a clear differencePlease contact [redacted] *** - they have been notified about a change in the inventory and a revised estimate, and will be able to assist you and present the evidence of the discrepancy
This company has been rude and uncooperative from day they picked up my belongings I hired them to move two locations simultaneouslyMy California truck picked up on March and after not knowing where my stuff was for two weeks finally delivered my stuff four weeks after pickup My Bed frame and a end table are broken and all my boxes are crushed and damaged I'm missing a box of clothes and a box of crystal glasses and a brand new SHOEI motorcycle helmet is missing I've called everyday and talk to a different person who says they will send me a claim form and/or try to locate my missing items and that's as far as I get No one calls me back or sends me a claim form I have been spoken to very unprofessionally and lied to by this company for the last three weeks I just want my stuff returned and replaced I have video of the movers just tossing stuff in my house - I can only imagine how it was treated moving into their storage and back on a truckI ended up paying $
We understand your concernsPLease contact our office direclty to resolve this matterAsk from Luis and or Victoria at ###-###-#### we are awaiting a phone call
Movers picked up my belongings from Austin TX on 7/I was not present, but I spoke with the head mover, told him there were special requests, and that some items needed to be left behindI also sent him numerous text messages asking them to leave certain items behind, and to make sure they took everything else- including the TV and wall mount I found out later that the mount for my tv was left on the wall, and several items were left behind including a large wire shelf, step stool, and patio rug I was informed that they also took the items I specifically told them to leaveNow I'll need to pay to return these items back to Austin They also left my front door and my patio door wide open and did not lock up after themselves I sent several emails starting about days ago asking what they planned on doing about this and received no responseI have not received any response from anyone regarding anything I heard from my mover today and he informed me that my
APRIL 2018.....Sales agent quoted me a contract price ($4700)..Movers show up and demand $10,000...Haggle to 8000...demand $tip on credit card bill under duress, to continue...upon complainingthose laborers were not reliable and no longer work for company....too badcouldn't talk to sales agent about pricehe no longer works for the companytoo bad....Goods in storage till June..upon delivery.....unmarked boxes, missing boxes...damaged goods....Great difficulty contacting Traditional Expressno answered or returned calls difficulty getting claim formsCompany agent tells me he found some of the lost stuff and will send it outI held off on the claim till found stuff arrives never doesdifficulty making contact again....Now this agent no longer works for the company and new person will look into itstill nothingmade a claim to stop credit card payment in interim but the whole thing is still dragging out and it's very difficult to cont
The guys were professional and moved everything out of my storage unit and into my new house quickly! I have a very steep stairwell & they were able to roll my heavy couch up and maneuver it through the doorway without too much struggleIf I asked somebody to try to do the same, that couch would probably fall! An added bonus, they voluntarily arranged my furniture without any hidden charges -They didn’t nickel and dime usI’m so grateful with their serviceIf I need to move again, I know who to call
Traditional Van Lines was contracted by Mr***? to perform a relocation service from PA to CAThe initial list of items provided by the customer was estimated at cubic feet of spaceThe corresponding paperwork was created and signed by the customerHowever, the list of belongings being moved upon movers’ arrival was drastically different to what the client stated ?" almost double the number of items and a total of almost double the volumeA standard method almost every moving company uses is price per cubic foot, thus the price for the service went up accordinglyThe comparison of the list upon reservation and an updated list upon the pickup show a clear discrepancy - a matter of various additional furniture pieces and miscellaneous items besides the additional boxes.A complete and detailed BOL (Interstate Bill of Lading) was provided to the customer upon the delivery to examine and compare with his own paperwork to see the discrepancyHowever, despite the crystal clear information from paperwork comparison, customer proceeded to state that he has been overestimated, harassing the company with "not recommending us to his friends" and negative reviews along with Revdex.com complaint in case we do not go down on the price.Yelp and Google reviews Mr***? left right after have been filtered out by reviewing platforms in first hours after posting as "not trustworthy and lacking evidence".Traditional Van Lines made every effort to contact the customer in order to resolve the issue, meeting nothing but hostility and threats, and feels like it has done it’s due diligence in trying to reason with the client.?
I had to call the police on the movers because of a money dispute and a furniture mixupAs soon as I paid my deposit and 50% of the total cost, everyone at the company seemed to disappearDespite claiming that all sales reps worked in the industry for 10+ years, they grossly underestimated (originally $1500, cost $2700)The movers were sketchy (removing drawers from dressers to add more space) and their "customer service rep" Tina had an attitude and did absolutely nothingBlake, the sales rep, told me to f [redacted] off and his boss Mitch wasn't any betterIf you want more stress in your life, use this terrible company
Last week was the second time we have used this company to relocate and like the first time the service was impecable.Everything went smoothly with no stress at all The difficult part this time was that our new flat was on the 3rd floor with no lift but the crew just got on with it without complainingOn the first day the team packed us the whole flatAs we did not want to take time off work we left them by themselvesWhen we returned home all was packed and readied for the move the following dayWe did not get a home survey this time as the company had our records from the previous moveThe move was completed on time and most importantly with no damages and no missing items
I, my wife and my two children move to [redacted] from [redacted] on 3/8/I contacted This moving company and signed the contract in [redacted] and they came to our place in [redacted] picked up my boxes and two big luggages on 3/4/2018, the pick up man told that my boxes will be arrived to my new place in SC in two weeks but it didn’t arriveFinally it arrived on 4/22/After loading my boxes from the truck I told driver there was missing my big blue luggage and he told me to call officeI called [redacted] , she me transferred me to dispatch man Juan 818-397-and he told me that he will check for me, I called him next day and he told me that he could not get in touch with driver , every time I called him and he told me the sameAfter we completed take all things out from boxes, my wife discovered her eye lashes tools kit big bag was missing which was in another box we brought it from Viet Nam to ** the end of 02/before movingI texted him regarding anot
The only reason I selected one star is that there is no selection for negative starDO NOT BOOK WITH THIS MICKEY MOUSE OPERATIONI worked three months in advance for a cross country moveOn the day of the move the "supervisor" showed up and stated he needed four thousand dollars (50% above the original price) above the contract price to complete the move, essentially a hold up as I had to be out of the house the next dayLacking any choices I paid the additional however I told the "supervisor" this would not standSummarized, after numerous "hot" conversations with these people, I left them with a choice, return my money or get suedAfter I requested the full name of the individual, his boss and to confirm corporate mailing address to send suit papers, LIKE A MICKEY MOUSE CARTOON my money magically was returned to me after these dullards figured out this was a real world situationTheir email note was it was a "clerical" errorBe advised these people are crooks, the people they use to assist in loading are questionable craig's list hires, the positive reviews are clearly fake newsMy dear people you have ben warned!
Last week was the second time we have used this company to relocate and like the first time the service was impecable.Everything went smoothly with no stress at all The difficult part this time was that our new flat was on the 3rd floor with no lift but the crew just got on with it without complainingOn the first day the team packed us the whole flatAs we did not want to take time off work we left them by themselvesWhen we returned home all was packed and readied for the move the following dayWe did not get a home survey this time as the company had our records from the previous moveThe move was completed on time and most importantly with no damages and no missing items
DEAR SIR: WE HAVE ALREADY RESPONDED TO THE COMPLAINT THE COMPLAINT IS BASELESS SINCE WE HAVE A SIGNED CONTRACT FROM THE CUSTOMER FOR THE AGREED UP STATED PRICE OF $ PER CUBIC FOOT THE MEASUREMENTS WERE DONE AT THE PICK UP & DELIVERY & THE CUSTOMER SIGNED OFF ON THE CONTRACT NOBODY TOLD THIS WOMAN TO "SHUT UP." THE CUSTOMER IS UPSET THAT SHE DID NOT GIVE ANY INVENTORY LIST & SO THE PRICE WAS BASED ON THE ACTUAL CUBIC FEET SHE HAD ONCE AGAIN, THE CUSTOMER KEEPS SAYING SHE WANTED AN ESTIMATE FOR A FOOT [redacted] TRUCK THE CONTRACT SHE SINGED WAS FOR THE "REAL ACTUAL " CUBIC FEET THAT WAS MEASURED AT THE PICK UP & DELIVERY FOR HER WE WILL GLADLY FAX OVER THE CONTRACT SIGNED BY THE CUSTOMER IF ANYONE NEEDS IT BEST, [redacted] ***TRADITIONAL EXPRESS VAN LINES
Never been happier with a service provider than these guys! My cousin recommended this company so I called their customer serviceThe guy who answered the call was very politeI inquired about their services and requested a quoteHe told me I should not worry as their team will take care of everythingI bought some storage space from them for keeping my stuff until the new house was paintedEverything was returned to me unharmedEven the glass items were packed with care to avoid cracking and shattering during the moveThe truck that my belongings were placed in was also in good shape
Hello, Ms [redacted] , and thank you for reaching out to Traditional Van Lines!The reason for change in price is a significantly larger amount of items upon pickup in comparison with an estimate created upon reservationAccording to the paperwork you have electronically signed when reserving your moving service, your estimate is binding and depends solely on the volume of items taken on the truck, with an according change in cost.Additionally:According to our company's policies the delivery cannot start before the final bill is coveredPer your relocation service contract, movers are not obligated for garbage and used packing materials removal as it is not the part of the service.As for the damages - a CC representative ([email protected]) has sent you a claim form both on Feb (PM) and Mar (AM) in order for you to get reimbursed through the insurance company(documentation proof can be provided upon request).Please reach out to Traditional if you have any further questions
We used this company to moveThey are holding our stuff and asking for more money to deliver it to us then what was originally contractedThey tell us something different every time we talk to themThe originally were supposed to deliver our items on the 21st and it is now the 23rd and we still have no idea when our items will arriveIf ever
Thank you for taking your time to respond, Mr***.The previous response simply states that the estimate and BOL for your moving service do differ, due to extra items discovered on the day of the pickup.Please contact the office in order to obtain the paperwork as a proof of our statement.Thank you!
Traditional Van Lines was contracted by [redacted] brokerage to perform a relocation service for Mr*** from NY to TXThe initial list of items provided by the customer was estimated at cubic feet of spaceThe corresponding paperwork was created and signed by the customer However, the list of belongings being moved upon movers’ arrival was drastically different to what the client stated – almost double the number of items and a total of cfA standard method almost every moving company uses is price per cubic foot, thus the price for the service went up accordinglyThe comparison of the list upon reservation and an updated list upon the pickup show a clear discrepancy.As for the damages the client claims to have occurred during the move – a claim’s form was sent out in order to reimburse the customer through the basic liability insurance his move was covered with However, neither a filled-out form nor any attached pictures were provided to either us or the insurance company we are affiliated with.The remaining part of the complaint is purely emotional and goes against the signed paperwork – movers are not supposed to clean the packing garbage afterwards (unless stated otherwise as an additional service), nor they should be treated with contempt for asking a tip for a long day’s work.Consumer’s desired resolution serves as a perfect example – “Half of the funds should be returned” and “I want to be refunded in full” within same paragraph indicate a real motive behind this complaintTraditional Van Lines made every effort to contact the customer in order to resolve the issue, meeting nothing but hostility and threatsAt this point we feel we can not reason with the clientHe should contact [redacted] *** as well
These movers are highly recommendedThey’re greatThey were able to schedule our move right away the next day and offer a storage facility at a great valueGood pricing, Careful, attentive and professional moversTheir office staffs over the phone are very responsive to any concernsGood customer service; giving good satisfaction to customersI will definitely use this service again
Based on what is on your inventory list - the pickup items list shows a clear differencePlease contact [redacted] *** - they have been notified about a change in the inventory and a revised estimate, and will be able to assist you and present the evidence of the discrepancy
This company has been rude and uncooperative from day they picked up my belongings I hired them to move two locations simultaneouslyMy California truck picked up on March and after not knowing where my stuff was for two weeks finally delivered my stuff four weeks after pickup My Bed frame and a end table are broken and all my boxes are crushed and damaged I'm missing a box of clothes and a box of crystal glasses and a brand new SHOEI motorcycle helmet is missing I've called everyday and talk to a different person who says they will send me a claim form and/or try to locate my missing items and that's as far as I get No one calls me back or sends me a claim form I have been spoken to very unprofessionally and lied to by this company for the last three weeks I just want my stuff returned and replaced I have video of the movers just tossing stuff in my house - I can only imagine how it was treated moving into their storage and back on a truckI ended up paying $
We understand your concernsPLease contact our office direclty to resolve this matterAsk from Luis and or Victoria at ###-###-#### we are awaiting a phone call
Movers picked up my belongings from Austin TX on 7/I was not present, but I spoke with the head mover, told him there were special requests, and that some items needed to be left behindI also sent him numerous text messages asking them to leave certain items behind, and to make sure they took everything else- including the TV and wall mount I found out later that the mount for my tv was left on the wall, and several items were left behind including a large wire shelf, step stool, and patio rug I was informed that they also took the items I specifically told them to leaveNow I'll need to pay to return these items back to Austin They also left my front door and my patio door wide open and did not lock up after themselves I sent several emails starting about days ago asking what they planned on doing about this and received no responseI have not received any response from anyone regarding anything I heard from my mover today and he informed me that my
APRIL 2018.....Sales agent quoted me a contract price ($4700)..Movers show up and demand $10,000...Haggle to 8000...demand $tip on credit card bill under duress, to continue...upon complainingthose laborers were not reliable and no longer work for company....too badcouldn't talk to sales agent about pricehe no longer works for the companytoo bad....Goods in storage till June..upon delivery.....unmarked boxes, missing boxes...damaged goods....Great difficulty contacting Traditional Expressno answered or returned calls difficulty getting claim formsCompany agent tells me he found some of the lost stuff and will send it outI held off on the claim till found stuff arrives never doesdifficulty making contact again....Now this agent no longer works for the company and new person will look into itstill nothingmade a claim to stop credit card payment in interim but the whole thing is still dragging out and it's very difficult to cont
The guys were professional and moved everything out of my storage unit and into my new house quickly! I have a very steep stairwell & they were able to roll my heavy couch up and maneuver it through the doorway without too much struggleIf I asked somebody to try to do the same, that couch would probably fall! An added bonus, they voluntarily arranged my furniture without any hidden charges -They didn’t nickel and dime usI’m so grateful with their serviceIf I need to move again, I know who to call
We are very sorry for any and all issues you are experiencing with our companyWe are working very hard to resolve your issues
Traditional Van Lines was contracted by Mr***? to perform a relocation service from PA to CAThe initial list of items provided by the customer was estimated at cubic feet of spaceThe corresponding paperwork was created and signed by the customerHowever, the list of belongings being moved upon movers’ arrival was drastically different to what the client stated ?" almost double the number of items and a total of almost double the volumeA standard method almost every moving company uses is price per cubic foot, thus the price for the service went up accordinglyThe comparison of the list upon reservation and an updated list upon the pickup show a clear discrepancy - a matter of various additional furniture pieces and miscellaneous items besides the additional boxes.A complete and detailed BOL (Interstate Bill of Lading) was provided to the customer upon the delivery to examine and compare with his own paperwork to see the discrepancyHowever, despite the crystal clear information from paperwork comparison, customer proceeded to state that he has been overestimated, harassing the company with "not recommending us to his friends" and negative reviews along with Revdex.com complaint in case we do not go down on the price.Yelp and Google reviews Mr***? left right after have been filtered out by reviewing platforms in first hours after posting as "not trustworthy and lacking evidence".Traditional Van Lines made every effort to contact the customer in order to resolve the issue, meeting nothing but hostility and threats, and feels like it has done it’s due diligence in trying to reason with the client.?
I had to call the police on the movers because of a money dispute and a furniture mixupAs soon as I paid my deposit and 50% of the total cost, everyone at the company seemed to disappearDespite claiming that all sales reps worked in the industry for 10+ years, they grossly underestimated (originally $1500, cost $2700)The movers were sketchy (removing drawers from dressers to add more space) and their "customer service rep" Tina had an attitude and did absolutely nothingBlake, the sales rep, told me to f [redacted] off and his boss Mitch wasn't any betterIf you want more stress in your life, use this terrible company
Last week was the second time we have used this company to relocate and like the first time the service was impecable.Everything went smoothly with no stress at all The difficult part this time was that our new flat was on the 3rd floor with no lift but the crew just got on with it without complainingOn the first day the team packed us the whole flatAs we did not want to take time off work we left them by themselvesWhen we returned home all was packed and readied for the move the following dayWe did not get a home survey this time as the company had our records from the previous moveThe move was completed on time and most importantly with no damages and no missing items
I, my wife and my two children move to [redacted] from [redacted] on 3/8/I contacted This moving company and signed the contract in [redacted] and they came to our place in [redacted] picked up my boxes and two big luggages on 3/4/2018, the pick up man told that my boxes will be arrived to my new place in SC in two weeks but it didn’t arriveFinally it arrived on 4/22/After loading my boxes from the truck I told driver there was missing my big blue luggage and he told me to call officeI called [redacted] , she me transferred me to dispatch man Juan 818-397-and he told me that he will check for me, I called him next day and he told me that he could not get in touch with driver , every time I called him and he told me the sameAfter we completed take all things out from boxes, my wife discovered her eye lashes tools kit big bag was missing which was in another box we brought it from Viet Nam to ** the end of 02/before movingI texted him regarding anot
The only reason I selected one star is that there is no selection for negative starDO NOT BOOK WITH THIS MICKEY MOUSE OPERATIONI worked three months in advance for a cross country moveOn the day of the move the "supervisor" showed up and stated he needed four thousand dollars (50% above the original price) above the contract price to complete the move, essentially a hold up as I had to be out of the house the next dayLacking any choices I paid the additional however I told the "supervisor" this would not standSummarized, after numerous "hot" conversations with these people, I left them with a choice, return my money or get suedAfter I requested the full name of the individual, his boss and to confirm corporate mailing address to send suit papers, LIKE A MICKEY MOUSE CARTOON my money magically was returned to me after these dullards figured out this was a real world situationTheir email note was it was a "clerical" errorBe advised these people are crooks, the people they use to assist in loading are questionable craig's list hires, the positive reviews are clearly fake newsMy dear people you have ben warned!
Last week was the second time we have used this company to relocate and like the first time the service was impecable.Everything went smoothly with no stress at all The difficult part this time was that our new flat was on the 3rd floor with no lift but the crew just got on with it without complainingOn the first day the team packed us the whole flatAs we did not want to take time off work we left them by themselvesWhen we returned home all was packed and readied for the move the following dayWe did not get a home survey this time as the company had our records from the previous moveThe move was completed on time and most importantly with no damages and no missing items
DEAR SIR: WE HAVE ALREADY RESPONDED TO THE COMPLAINT THE COMPLAINT IS BASELESS SINCE WE HAVE A SIGNED CONTRACT FROM THE CUSTOMER FOR THE AGREED UP STATED PRICE OF $ PER CUBIC FOOT THE MEASUREMENTS WERE DONE AT THE PICK UP & DELIVERY & THE CUSTOMER SIGNED OFF ON THE CONTRACT NOBODY TOLD THIS WOMAN TO "SHUT UP." THE CUSTOMER IS UPSET THAT SHE DID NOT GIVE ANY INVENTORY LIST & SO THE PRICE WAS BASED ON THE ACTUAL CUBIC FEET SHE HAD ONCE AGAIN, THE CUSTOMER KEEPS SAYING SHE WANTED AN ESTIMATE FOR A FOOT [redacted] TRUCK THE CONTRACT SHE SINGED WAS FOR THE "REAL ACTUAL " CUBIC FEET THAT WAS MEASURED AT THE PICK UP & DELIVERY FOR HER WE WILL GLADLY FAX OVER THE CONTRACT SIGNED BY THE CUSTOMER IF ANYONE NEEDS IT BEST, [redacted] ***TRADITIONAL EXPRESS VAN LINES
Never been happier with a service provider than these guys! My cousin recommended this company so I called their customer serviceThe guy who answered the call was very politeI inquired about their services and requested a quoteHe told me I should not worry as their team will take care of everythingI bought some storage space from them for keeping my stuff until the new house was paintedEverything was returned to me unharmedEven the glass items were packed with care to avoid cracking and shattering during the moveThe truck that my belongings were placed in was also in good shape