Complaint: [redacted] I am rejecting this response because:There is YET ANOTHER PROBLEM with this replacement computer!!!! UGH!! My son, [redacted] , who uses this computer informed me that his replacement computer has crashed! The computer started heating up and the fan was going fast Then it started beeping really loudly when the following message popped up on the screen: "Dell SupportAssist has detected a failing component on your system that requires immediate attention" It then gave a Service Tag number, Error Code, and Validation Code.I phoned [redacted] , the Dell contact the the Advanced Resolution Group, and he told me that "It is impossible that we've had two computers with the exact same problem" Basically, he was saying that either my son or I was lying and making this up I really don't appreciate his attitude that was hidden behind his "calm manner" on the phone I could easily sense that he thought I was lying, and I explained that this computer crashing and the last one happened differently He then said, " This is exactly the same thing that happened last timeDo you want me to go through the old records from our conversations and read it to you?" I said, "Yes, because I know that it's different." He didn't do it, and he said that we won't be able to get a refund or an exchange computer, and this is NOT satisfactory at all! The only thing that he said I could do was to contact Technical Support I explained that all previous attempts to get repaire service had failed...sending the computer back times to Dell, plus having a Dell Technician meet my son and do the the repairs on sight And now a 4th time???!!!Please, I need some help to get this problem resolved Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matterPlease note that a credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced or a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative clarified the terms of the warranty and denied the exchange request however a service dispatch has since been processed to repair the customer’s computer We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: These offers for support may meet the unilaterally imposed limited hardware warranty but these offers are in no way representative of a company that believes in, and stands behind the workmanship of its productsI've had an unreliable $2,machine - which is supposed to be a top shelf laptop of theirs - since the day I received itI've played phone tag and email tag with several representatives in both their tech support and advanced resolutions department, but neither of these have produced any results that reflect a compromise of both partiesI don't quite understand why DELL would prefer send a technician out to perform a service call when I've offered to send back the defective unit in exchange for what should be a perfectly good working one right out of the box - which is asking nothing more than what I paid forThis would save the labor required of service call, provide DELL an opportunity to prove that the unit I was shipped is an anomaly, and keep a customerHowever, although they acknowledge the machine is defective and continue to apologize for the inconvenience, this is where the empathy ceases and the corporate policy rears its ugly head at the expense of the little guyAt the end of the day, I've purchased a defective product, and been told that my only option is to take a paid day off from work to accommodate the DELL Corporation's schedule so they can send a tech to repair something that shouldn't be broken, at a time that is convenient for themThis is unacceptable by anyone's standards but the offending business' and these are the reasons why I'm rejecting the business' responseI'm filing my complaint and voicing my sentiments to my networks on social media, disputing the charge with my credit card company for faulty merchandise, and will be switching to a different manufacturer while recommending others do the same Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative authorized a return on the order and followed up that the credit has postedAny further concerns the customer may have we request the customer contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued on site service and the customer reports his computer is now working fine Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have no messages on my phone from themAlso, I did not recognize the emails as being from DellI have responded to Mr [redacted] on December 3,and am waiting to hear from him to work this out Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Dell representative, *** [redacted] has informed the customer, she has spoken with a senior level technician about the coil sound that happens at startup of the computer, and the technician says the system should be shipped to the depot for repair [redacted] has offered the customer, once the system has been received at the depot, to request the repair process expedited since the customer is a student and says he needs the system for his daily studies The customer had indicated he would prefer a refund of the purchase price he had paid Microsoft, but [redacted] informed the customer it is not possible for Dell to refund the customer funds he had not paid Dell [redacted] had asked the customer if he wanted to cancel the ProSupport warranty for a refund, and he indicated he would [redacted] called the customer on Tuesday, 03/07/to inform him the credit posted to Mr [redacted] ’s Visa Card today at 14:Central Time While on the phone, the customer checked his account and said the credit is not showing at this time [redacted] sent the customer an email with the dollar amount of the refund, along with the credit memo number [redacted] should Mr [redacted] need to contact his bank regarding this refund To Dell’s knowledge, the customer is still considering Dell’s offer to repair his system However, since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case [redacted] has asked the customer to confirm receipt of his refund with her Additionally, Dell is here if the customer decides he would like his system repaired at the Dell Depot; if so, we ask that the customer contacts our representative who can be reached directly by email at ***_***@Dell.com so she can make the arrangements Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a depot serviceOur records show that the unit was serviced on June 16, and delivered to Ms [redacted] on June 17, under fedex tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionHer request for a replacement unit was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative [redacted] contacted the customer and explained there was a receiving issueThe representative expedited the credit and followed up confirming credit has postedPlease have the customer contact the agent by email [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 11/20/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***h, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has confirmed with the customer the matter has been addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a partial account credit Our records show that the credit has been processed to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is another absolute rubbish, probably automated, message from DellTo err is human, to really screw things up requires a computerEven Dell does not have enough computers to be this screwed up [redacted] does not provide updates any more meaningful than these stupid messages Regards, [redacted]
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionSince the date of the complaint, a Dell representative contacted the customer to provide assistance and an exchange computer has since been sent to the customerOur representative followed up to verify that the replacement computer was received and functioning properlyThe customer feedback has been noted and will be reviewedAs a goodwill gesture a coupon was offered to the customer to date, there has been no follresponse by the customerSincerely, Advanced Resolution Group FID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer his computer is operating per specification Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I spoke with [redacted] several days ago informing him that I was still trying to perform updates to assess/fix the problem, but nothing workedThe laptop still has the coil whine issue I tried emailing him earlier today, but his auto-responded with an Out of Office reply, attached below Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:This is the same sort of rubbish I have been receiving from Dell all alongThere is no excuse for a large business not being able to process a $refund in almost FIVE MONTHS! Perhaps I need to file a fraud complaint with the [redacted] Attorney General Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and, per the stated damage to the system and the terms and conditions of the Dell Limited Warranty; respectfully denied the request for a system exchangeDepot service was offered to evaluate the systemOur representative advised the damage may not be covered under the warranty and therefore would be a billable repairThe customer declinedDell technical support remains to assist the customer should he change his mindSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:There is YET ANOTHER PROBLEM with this replacement computer!!!! UGH!! My son, [redacted] , who uses this computer informed me that his replacement computer has crashed! The computer started heating up and the fan was going fast Then it started beeping really loudly when the following message popped up on the screen: "Dell SupportAssist has detected a failing component on your system that requires immediate attention" It then gave a Service Tag number, Error Code, and Validation Code.I phoned [redacted] , the Dell contact the the Advanced Resolution Group, and he told me that "It is impossible that we've had two computers with the exact same problem" Basically, he was saying that either my son or I was lying and making this up I really don't appreciate his attitude that was hidden behind his "calm manner" on the phone I could easily sense that he thought I was lying, and I explained that this computer crashing and the last one happened differently He then said, " This is exactly the same thing that happened last timeDo you want me to go through the old records from our conversations and read it to you?" I said, "Yes, because I know that it's different." He didn't do it, and he said that we won't be able to get a refund or an exchange computer, and this is NOT satisfactory at all! The only thing that he said I could do was to contact Technical Support I explained that all previous attempts to get repaire service had failed...sending the computer back times to Dell, plus having a Dell Technician meet my son and do the the repairs on sight And now a 4th time???!!!Please, I need some help to get this problem resolved Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matterPlease note that a credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced or a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative clarified the terms of the warranty and denied the exchange request however a service dispatch has since been processed to repair the customer’s computer We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: it still does not address the real issue Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: These offers for support may meet the unilaterally imposed limited hardware warranty but these offers are in no way representative of a company that believes in, and stands behind the workmanship of its productsI've had an unreliable $2,machine - which is supposed to be a top shelf laptop of theirs - since the day I received itI've played phone tag and email tag with several representatives in both their tech support and advanced resolutions department, but neither of these have produced any results that reflect a compromise of both partiesI don't quite understand why DELL would prefer send a technician out to perform a service call when I've offered to send back the defective unit in exchange for what should be a perfectly good working one right out of the box - which is asking nothing more than what I paid forThis would save the labor required of service call, provide DELL an opportunity to prove that the unit I was shipped is an anomaly, and keep a customerHowever, although they acknowledge the machine is defective and continue to apologize for the inconvenience, this is where the empathy ceases and the corporate policy rears its ugly head at the expense of the little guyAt the end of the day, I've purchased a defective product, and been told that my only option is to take a paid day off from work to accommodate the DELL Corporation's schedule so they can send a tech to repair something that shouldn't be broken, at a time that is convenient for themThis is unacceptable by anyone's standards but the offending business' and these are the reasons why I'm rejecting the business' responseI'm filing my complaint and voicing my sentiments to my networks on social media, disputing the charge with my credit card company for faulty merchandise, and will be switching to a different manufacturer while recommending others do the same Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative authorized a return on the order and followed up that the credit has postedAny further concerns the customer may have we request the customer contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued on site service and the customer reports his computer is now working fine Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have no messages on my phone from themAlso, I did not recognize the emails as being from DellI have responded to Mr [redacted] on December 3,and am waiting to hear from him to work this out Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Dell representative, *** [redacted] has informed the customer, she has spoken with a senior level technician about the coil sound that happens at startup of the computer, and the technician says the system should be shipped to the depot for repair [redacted] has offered the customer, once the system has been received at the depot, to request the repair process expedited since the customer is a student and says he needs the system for his daily studies The customer had indicated he would prefer a refund of the purchase price he had paid Microsoft, but [redacted] informed the customer it is not possible for Dell to refund the customer funds he had not paid Dell [redacted] had asked the customer if he wanted to cancel the ProSupport warranty for a refund, and he indicated he would [redacted] called the customer on Tuesday, 03/07/to inform him the credit posted to Mr [redacted] ’s Visa Card today at 14:Central Time While on the phone, the customer checked his account and said the credit is not showing at this time [redacted] sent the customer an email with the dollar amount of the refund, along with the credit memo number [redacted] should Mr [redacted] need to contact his bank regarding this refund To Dell’s knowledge, the customer is still considering Dell’s offer to repair his system However, since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case [redacted] has asked the customer to confirm receipt of his refund with her Additionally, Dell is here if the customer decides he would like his system repaired at the Dell Depot; if so, we ask that the customer contacts our representative who can be reached directly by email at ***_***@Dell.com so she can make the arrangements Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a depot serviceOur records show that the unit was serviced on June 16, and delivered to Ms [redacted] on June 17, under fedex tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionHer request for a replacement unit was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative [redacted] contacted the customer and explained there was a receiving issueThe representative expedited the credit and followed up confirming credit has postedPlease have the customer contact the agent by email [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 11/20/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***h, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has confirmed with the customer the matter has been addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a partial account credit Our records show that the credit has been processed to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is another absolute rubbish, probably automated, message from DellTo err is human, to really screw things up requires a computerEven Dell does not have enough computers to be this screwed up [redacted] does not provide updates any more meaningful than these stupid messages Regards, [redacted]
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionSince the date of the complaint, a Dell representative contacted the customer to provide assistance and an exchange computer has since been sent to the customerOur representative followed up to verify that the replacement computer was received and functioning properlyThe customer feedback has been noted and will be reviewedAs a goodwill gesture a coupon was offered to the customer to date, there has been no follresponse by the customerSincerely, Advanced Resolution Group FID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Ms [redacted] , Thank you for forwarding over the message from Dell Inc., just in case the emails sent to Mr [redacted] showing my warranty with Dell Incweren't received I will show it directly below Note the second refurbished computer is showing signs of electrical problems consisting of: Diminishing volume Visual distortions Electronical glitches (i.e., The lips of people in movies won't advance with the sound, or the sound will become intensely deeper at times during a movie, like that of a cassette player when the batteries starts to run out of energy.) The issues with the sound was made known to technical support and [redacted] , to date no resolution has been provided by Dell IncIf Dell Incis questioning the nature of my warranty, my computer was sent to Dell under full warranty and the mechanical issues have not been complete under the original complaint Gentlemen, my laptop is going to crash, the probablecause is the motherboard's electrical circuitrySincerely, [redacted] On Thursday, April 23, 1:PM, [redacted] < [redacted] @Dell.com> wrote: Home and Home Office Order Status Order Support Shop at Dell.com Your Order is being processed Dell Purchase ID : [redacted] C
r : [redacted] Thank you for choosing Dell! We're pleased to send you this order confirmation containing details and Estimated Delivery Date for what you've orderedWe'll send you another e-mail with detailed delivery information once your purchase is sent for delivery Order Summary Click on the tracking number(s) below to track your shipment(s) through the carrier's websiteItems may ship separately or on different datesNote that tracking information from the carrier may not be immediately available - please allow up to three days for the carrier to update its website Order Number Product Description Estimated Delivery Date Subtotal [redacted] Warranty Support Service view more Delivers by $Item Number Quantity Item Description 902-Warranty Support Service Service Tag:G68YPYExpiration:12/03/990-Mail In Service Service Tag:G68YPYExpiration:12/03/990-Accidental Damage Service Service Tag:G68YPYExpiration:05/01/Order Subtotal: $Shipping and Handling Total: $Tax Total: $Total Amount: $ Sales Professional Details Dell Professional: [redacted] @Dell.com ###-###-#### Purchase Information Billing Address Delivery Address [redacted] ###-###-#### [redacted] ###-###-#### Payment Method: MASTER CARD Order Support Order Status and Delivery For information on order status, tracking, shipping and delivery, managing orders and more, visit Order Support Track your order and get support directly from your mobile deviceLearn more Getting Started Assistance and Self-Help Support Helpful information about system set-up, wireless network connection, printer installation, system back-up, Windows troubleshooting, and moreVisit Dell: Getting Started Security Registration Register your internet security subscription and protect your pc from viruses, spyware, and moreLearn more Specialized software support and virus or spyware removal is an additional feeView Solution Station services Let's Connect Please note that Dell cannot be responsible for pricing or other errors, and reserves the right to cancel any orders arising from such errorsYour order is subject to Dell's Terms and Conditions of sale which include a binding arbitration provisionThe amount of tax and shipping added to your order depends on where you have asked for the product to be shipped as well as on which products and/or services you've chosen to purchaseIf your method of payment was one or more credit cards, then charges totaling the amount(s) above have been submitted to your card issuer(s)These transactions will be finalized when your order shipsCertain promotional system bundles may include an optional service contractIf your order includes a service contract, please visit our website for details about your Service Contracts Please note that the cost of any service contract is included in the total price of the computer systemFor information on purchasing a Dell system without an optional service contract or to obtain the price of the service contract, please contact Dell at 1800-BuyDell (2893355)Service contracts returned with a Dell system are subject to Dell’s standard return policyService contracts cancelled separately from a returned system are subject to the cancellation provisions in the applicable agreement © Dell IncU.SonlyDell Incis located at One Dell Way, Mail Stop 8129, Round Rock, TX Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer his computer is operating per specification Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I spoke with [redacted] several days ago informing him that I was still trying to perform updates to assess/fix the problem, but nothing workedThe laptop still has the coil whine issue I tried emailing him earlier today, but his auto-responded with an Out of Office reply, attached below Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:This is the same sort of rubbish I have been receiving from Dell all alongThere is no excuse for a large business not being able to process a $refund in almost FIVE MONTHS! Perhaps I need to file a fraud complaint with the [redacted] Attorney General Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and, per the stated damage to the system and the terms and conditions of the Dell Limited Warranty; respectfully denied the request for a system exchangeDepot service was offered to evaluate the systemOur representative advised the damage may not be covered under the warranty and therefore would be a billable repairThe customer declinedDell technical support remains to assist the customer should he change his mindSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc