Complaint: [redacted] I am rejecting this response because: In this case I placed an order for the monitor bundle on Dell's websiteDell accepted the order, processed my payment, sent me a receipt acknowledging the purchase, and even sent a shipment to my house, albeit an incomplete shipmentBecause they processed the shipment, this is an acklowedgement of what I paid for and how muchAttached is my receipt for the purchaseI only received the monitor standI have ordered plenty of deals such as this one, but never has a retailer retracted a deal after shipment and asked me to send the shipment backThis is unacceptable Regards, [redacted]
Thank you for providing a copy of the customer’s submission Dell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist Please have the customer contact the representative by email at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our records indicate the order has been delivered and our representative, ***, attempted to contact Mr [redacted] for verification, however; Mr [redacted] has not respondedWe regret any dissatisfaction the [redacted] ’s may have experienced and appreciate the feedback provided regarding their Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
A Dell representative contacted Ms [redacted] and is working with her to achieve an amicable resolution for her concernsOur representative may be contacted directly by e-mail at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] ***Our representative, [redacted] , dispatched a return for credit and our records indicate the order has been returned and the credit applied to the original form of paymentDr [redacted] has not responded to subsequent contact attempts and we regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Today’s Date: 02/29/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states they wish to have a gift card reissuedAt this time the agent has advised the customer the gift cards cannot be reissued as they were already issued in OctoberDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com:Please excuse my response soonerI was recently bedridden by my condition.I have checked my answering machine and have several message from Dell's tec support servicesThis are the same division I have contacted many times before with the responses notated in the original complaint.I did not want to be contacted by the same people I had spoken to before because of the mistruths and the unsubstantiated reassurances that I've been getting for the last four months I informed them that I wanted to speak to someone higher that a tec support employeeI will contact the last person to call (if I can hear the phone number-the answering machine is old and difficult to hear) If it is the same tec support personnel, I would really not have to go through the same thing over and over againI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not verry satisfactory to meRegards, [redacted] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I understand where the business is coming from, but I disagree with their statements Regarding their statement that a representative has tried to contact me multiple times...I have not received a phone call to date The representative told me to try to call him during business hours central time Understand that this is difficult for me as I am in the military stationed in [redacted] and I work in aviation maintenance It's tough for me to justify staying up at odd hours to call him, when I have a job that involves human lives to perform the next dayPerhaps he can provide me more guidance on how to proceed via email.Regarding the statement that I can call the Out of Warranty department for help...I have Multiple times The Out of Warranty department refers me to the Dell in [redacted] department (they've done this all three times that I called), and this department has a representative that only speaks ***ese, despite the fact that I pressed for the English speaking option Both times I called the ***ese representative, he put me on a courtesy hold that he clearly, after a long wait time, had no interest of forwarding to anyone.In regards to buying a one year warrantyI didn't see any options beyond the one year warranty, which is why I didn't opt for additional warranty However, I have learned my lesson I will buy longer warranty for costly products in the future, even though it is my humble opinion that a company should take pride in their products, and seek to remedy defective ones I will not buy any more low quality products from this company, products that break after one year I voiced all of these complaints in my original message, and had Dell bothered to read through my message, they would have realized this They also would have realized that I am a woman, not a man, and wouldn't have referred to me as a "he" All that I have learned from this interaction is that Dell doesn't read their mail before answering it, Dell has a terrible customer service department that doesn't have any interest in servicing customers, and they have no intention of fixing it, and I shouldn't buy Dell products because they are garbage Moreover, I am against supporting a company that takes no pride in their work Regards, MISS [redacted]
Complaint: [redacted] I am rejecting this response because: what you said it not true at all.I have shipped the laptop back for a full refundI did not want a refund and was forced into having to send it back or be stuck with low quality and non function productAs you can see below the laptop is in the possession of your shipping carrierI need a full refund processed ASAP in the amount of $1,[redacted] In Transit: On TimeScheduled Delivery:Thursday, 09/07/, By End of DayLast Location:Departed - [redacted] ***, AR, United States, Wednesday, 09/06/Regards, [redacted]
Today’s Date: 05/04/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued concerns with their Dell unitAt this time the agent has processed the customer refund Dell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response Per the terms of the Gift Card promotion, by accepting or retaining the Promo card, or by using the Promo card, the customer agrees to the terms and condition of the promotion which states there is a “limit of Promo Cards per order and per promotional offer for electronic & accessory sales.“ We regret that the customer opted to order additional promotionally priced third party TV’s that would not be eligible for the gift card promotion however the customer has been advised that Dell will not be providing any additional concessions in this matter As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I was never contacted by Dell representative, *** Yet again Dell continues to be misleading in their responses to the Revdex.com.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is partially satisfactory to meI feel that the unit should have been replaced long agoHopefully, these parts will fix the issues I am facing.I also hope that Dell sends me a massive upgrade since I have been without a working computer in roughly 5-months, which forced me to spend an additional $2,to get my work done & keep my businesses from folding.I did reply to [redacted] , and I've been waiting for a reply as to when this is going to happen Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer apologized to the customer for the experience and would make sure the correct management staff was provided the informationThe representative authorized a new system exchange and also assured the match price discount was honoredThe customer will receive the discount within the next to business days posted back to the original mode of paymentWe remain available to assist the customer if neededPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] followed back up with the customerAfter further review of the account Dell reconsidered it's position as a good will gesture a discount was provided on the customer new monitor orderIt was explained that because the first monitor was purchased several days after the system purchase which is why it was not a bundled purchase so it made the monitor not fall under the system warrantyThe representative will confirm with the customer once the credit has been completed and posted back to the original mode of paymentThe representative has provided his contact information if she has any further questions or concernsSincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I have only received one credit of $through my PayPal account There is no transaction through my PayPal account for the rest of my refund of $ I have my PayPal account records to show that I only received partial credit for a faulty computer that I returned Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: As of today, I am still awaiting a response from the rep regarding the total to be credited once the system and other items are returned Along with my request (that has not yet been answered) that any balance owed to me after the DFS acct is zeroed out, be provided in the form of a check rather than a DFS acctcredit - as I will not be purchasing Dell products in the future At this time the matter is not fully resolved I am also told I will not see a full refund until at least days after the items have been received back by Dell I can only report (to the Revdex.com) a resolution after all of the above has taken place and I see the credit, and the balance owed me provided via check, as I had made several payments on the DFS acct Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: In the state of [redacted] it is illegal for gift cards to expireBy calling this a "gift card" then claiming it is promotional and therefore subjected to expiration is an intentional misrepresentationYou should not refer to it as a gift card as those do not expire in many statesYou have intentionally defrauded me out of my $118, I want my gift card reissuedI feel that because this is an intentional act on myself and other Dell customers to lure us into purchasing items with the promise of s gift cardAdvertising that we are being given gift card then saying it is NOT a gift card and subjected to expiration, a class action lawsuit should be considered Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by ** [redacted] A Dell representative recently contacted ** [redacted] regarding his concernsAfter further review, a replacement unit was processed which was delivered to ** [redacted] on June 19th, Our representative will also follto confirm resolutionOur representative may be contacted directly by email at [redacted] , in case ** [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Customer expressed dissatisfaction with Dell service and support and wants a replacement unitWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, the unit was serviced at the depot on May 18, and delivered to the customer on May 19, We remain available to assist the customer under the terms of Dell’s Limited Hardware WarrantyShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: In this case I placed an order for the monitor bundle on Dell's websiteDell accepted the order, processed my payment, sent me a receipt acknowledging the purchase, and even sent a shipment to my house, albeit an incomplete shipmentBecause they processed the shipment, this is an acklowedgement of what I paid for and how muchAttached is my receipt for the purchaseI only received the monitor standI have ordered plenty of deals such as this one, but never has a retailer retracted a deal after shipment and asked me to send the shipment backThis is unacceptable Regards, [redacted]
Thank you for providing a copy of the customer’s submission Dell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist Please have the customer contact the representative by email at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our records indicate the order has been delivered and our representative, ***, attempted to contact Mr [redacted] for verification, however; Mr [redacted] has not respondedWe regret any dissatisfaction the [redacted] ’s may have experienced and appreciate the feedback provided regarding their Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
A Dell representative contacted Ms [redacted] and is working with her to achieve an amicable resolution for her concernsOur representative may be contacted directly by e-mail at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] ***Our representative, [redacted] , dispatched a return for credit and our records indicate the order has been returned and the credit applied to the original form of paymentDr [redacted] has not responded to subsequent contact attempts and we regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Today’s Date: 02/29/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states they wish to have a gift card reissuedAt this time the agent has advised the customer the gift cards cannot be reissued as they were already issued in OctoberDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com:Please excuse my response soonerI was recently bedridden by my condition.I have checked my answering machine and have several message from Dell's tec support servicesThis are the same division I have contacted many times before with the responses notated in the original complaint.I did not want to be contacted by the same people I had spoken to before because of the mistruths and the unsubstantiated reassurances that I've been getting for the last four months I informed them that I wanted to speak to someone higher that a tec support employeeI will contact the last person to call (if I can hear the phone number-the answering machine is old and difficult to hear) If it is the same tec support personnel, I would really not have to go through the same thing over and over againI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not verry satisfactory to meRegards, [redacted] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I understand where the business is coming from, but I disagree with their statements Regarding their statement that a representative has tried to contact me multiple times...I have not received a phone call to date The representative told me to try to call him during business hours central time Understand that this is difficult for me as I am in the military stationed in [redacted] and I work in aviation maintenance It's tough for me to justify staying up at odd hours to call him, when I have a job that involves human lives to perform the next dayPerhaps he can provide me more guidance on how to proceed via email.Regarding the statement that I can call the Out of Warranty department for help...I have Multiple times The Out of Warranty department refers me to the Dell in [redacted] department (they've done this all three times that I called), and this department has a representative that only speaks ***ese, despite the fact that I pressed for the English speaking option Both times I called the ***ese representative, he put me on a courtesy hold that he clearly, after a long wait time, had no interest of forwarding to anyone.In regards to buying a one year warrantyI didn't see any options beyond the one year warranty, which is why I didn't opt for additional warranty However, I have learned my lesson I will buy longer warranty for costly products in the future, even though it is my humble opinion that a company should take pride in their products, and seek to remedy defective ones I will not buy any more low quality products from this company, products that break after one year I voiced all of these complaints in my original message, and had Dell bothered to read through my message, they would have realized this They also would have realized that I am a woman, not a man, and wouldn't have referred to me as a "he" All that I have learned from this interaction is that Dell doesn't read their mail before answering it, Dell has a terrible customer service department that doesn't have any interest in servicing customers, and they have no intention of fixing it, and I shouldn't buy Dell products because they are garbage Moreover, I am against supporting a company that takes no pride in their work Regards, MISS [redacted]
Complaint: [redacted] I am rejecting this response because: what you said it not true at all.I have shipped the laptop back for a full refundI did not want a refund and was forced into having to send it back or be stuck with low quality and non function productAs you can see below the laptop is in the possession of your shipping carrierI need a full refund processed ASAP in the amount of $1,[redacted] In Transit: On TimeScheduled Delivery:Thursday, 09/07/, By End of DayLast Location:Departed - [redacted] ***, AR, United States, Wednesday, 09/06/Regards, [redacted]
Today’s Date: 05/04/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued concerns with their Dell unitAt this time the agent has processed the customer refund Dell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response Per the terms of the Gift Card promotion, by accepting or retaining the Promo card, or by using the Promo card, the customer agrees to the terms and condition of the promotion which states there is a “limit of Promo Cards per order and per promotional offer for electronic & accessory sales.“ We regret that the customer opted to order additional promotionally priced third party TV’s that would not be eligible for the gift card promotion however the customer has been advised that Dell will not be providing any additional concessions in this matter As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I was never contacted by Dell representative, *** Yet again Dell continues to be misleading in their responses to the Revdex.com.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is partially satisfactory to meI feel that the unit should have been replaced long agoHopefully, these parts will fix the issues I am facing.I also hope that Dell sends me a massive upgrade since I have been without a working computer in roughly 5-months, which forced me to spend an additional $2,to get my work done & keep my businesses from folding.I did reply to [redacted] , and I've been waiting for a reply as to when this is going to happen Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer apologized to the customer for the experience and would make sure the correct management staff was provided the informationThe representative authorized a new system exchange and also assured the match price discount was honoredThe customer will receive the discount within the next to business days posted back to the original mode of paymentWe remain available to assist the customer if neededPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] followed back up with the customerAfter further review of the account Dell reconsidered it's position as a good will gesture a discount was provided on the customer new monitor orderIt was explained that because the first monitor was purchased several days after the system purchase which is why it was not a bundled purchase so it made the monitor not fall under the system warrantyThe representative will confirm with the customer once the credit has been completed and posted back to the original mode of paymentThe representative has provided his contact information if she has any further questions or concernsSincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I have only received one credit of $through my PayPal account There is no transaction through my PayPal account for the rest of my refund of $ I have my PayPal account records to show that I only received partial credit for a faulty computer that I returned Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: As of today, I am still awaiting a response from the rep regarding the total to be credited once the system and other items are returned Along with my request (that has not yet been answered) that any balance owed to me after the DFS acct is zeroed out, be provided in the form of a check rather than a DFS acctcredit - as I will not be purchasing Dell products in the future At this time the matter is not fully resolved I am also told I will not see a full refund until at least days after the items have been received back by Dell I can only report (to the Revdex.com) a resolution after all of the above has taken place and I see the credit, and the balance owed me provided via check, as I had made several payments on the DFS acct Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: In the state of [redacted] it is illegal for gift cards to expireBy calling this a "gift card" then claiming it is promotional and therefore subjected to expiration is an intentional misrepresentationYou should not refer to it as a gift card as those do not expire in many statesYou have intentionally defrauded me out of my $118, I want my gift card reissuedI feel that because this is an intentional act on myself and other Dell customers to lure us into purchasing items with the promise of s gift cardAdvertising that we are being given gift card then saying it is NOT a gift card and subjected to expiration, a class action lawsuit should be considered Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by ** [redacted] A Dell representative recently contacted ** [redacted] regarding his concernsAfter further review, a replacement unit was processed which was delivered to ** [redacted] on June 19th, Our representative will also follto confirm resolutionOur representative may be contacted directly by email at [redacted] , in case ** [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Customer expressed dissatisfaction with Dell service and support and wants a replacement unitWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, the unit was serviced at the depot on May 18, and delivered to the customer on May 19, We remain available to assist the customer under the terms of Dell’s Limited Hardware WarrantyShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell