Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the unit was serviced at the depot on April 20, and delivered to Mr [redacted] on April 22, under fedex tracking# [redacted] Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer system was never covered under the accidently insurance so it would not be coveredAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell is now saying, nearly 3/a year later that they "remembered" they mailed somethingWe receive UPS, FedEx, and USPS shipmentsWe can check if something goes missing within days of a shipmentI have no way of verifying Dell's shipment and they should be ashamed that they did not send and item and that is why they refunded me and now want me to pay for something they think they shipped.We need to receive a written correspondence by mail from Dell to file any claimsPlease include a corporate address that we can send mail to as any filing that will be requested needs:1) Corporate Legal Name2) Corporate Address where legal messages can be mailed Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission A Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative left the customer several voice messages explaining additional information was neededThe representative never received a response from the customer We remain available to assist the customer should she wish to move forward with a resolution she may contact the representative at [redacted] @Dell.com for any further assistance he may need regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Despite what Dell says, their offer is not satisfactoryThey are refusing to stand behind their productThey are offering a refurbished computer without a warrantyI am trying to work with them, and agreed to take the refurbished computer, however, I do want a warranty for it, which they are refusing to giveHow do I know that this refurbished computer does not come with problems? Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] aA Dell representative contacted the customer regarding the issues described in his correspondenceOur representative respectfully denied the customer’s request for a refund or a free repairOur representative offered the customer out of warranty depot service and advised the customer of the processWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Mr [redacted] regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative issued a product return for order# [redacted] Our records show that that the credit has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case she has any further concerns regarding this case.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] had credited the customer $and issued return to depot repair service for the customer’s computer Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to note that Dell didn't send me the color I originally paidI had no choice but to accept another colorI did receive a partial refund for my inconvenienceI would also like to note that even with the support of the Revdex.com working with Dell was very difficult and time consumingThis experience has caused me to sever my relationship with DellI'm happy for the Revdex.com's support in getting this resolved for me as Dell refused to work with me without the Revdex.com's supportAlso, [redacted] with Dell was the only employee to express empathy and a desire to help meShe deserves praise for her commitment and follow upUnfortunately, Dell limited her abilities to help meI just want to make sure Dell knows my ceasing to do business with them was not a result of [redacted] 's actions Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell does appreciate the customers’ feedback and business but our position remains unchangedDell does not provide compensation for down time, time spent resolving an issue, lost business or applications Should the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I was given no other option other than to turn in the systemNothing was "offered" to meI was TOLD what I HAD to doThis is not an offer of a solutionI reject this response and request a refund for this defective product Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale and the return policy [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative processed a return for printer order# [redacted] Our records show that the credit has been posted to the original form of payment, which should reflect on her next billing statementWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate the representative [redacted] followed up with the customer and is currently working with the customerThe representative is working with the sales department to have the order reinstated at the promotional pricingPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer after explaining that it does appear the damage would fall under accidentalThe representative made an exception and authorized a repair at no cost with understanding any further issues similar in nature would not be coverThe representative will update the customer with shipping information once repair is completedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I was not making a warranty claim, but I was planning to buy a replacement battery with my gift certificate BEFORE it expired There was at least contacts with different DELL customer service staff for this complaint Aside from passing me from one department to another, and not fulfilling our agreement (I have proof in the form of online transcript) of supplying me with the necessary information to buy the replacement battery prior to the expiration of my gift certificate, I was offered conflicting information by different DELL support staff The first DELL personnel said that DELL has the part that I need (which should be, we all expect reputable big name companies to have the parts for the big ticket items that they sell If we expect this of all reputable company, why can't we expect DELL to carry consumable part/s of their products?) The second DELL personnel said that they have the replacement battery, but only refurbished ones are available Why would I buy a refurbished battery when there's no guarantee they will honor the warranty Finally, the person who contacted me said that he is sorry they don't have the replacement battery that I need He basically does not care about the reputation of DELL I would like everyone to be aware of their after sales service before they purchase a DELL computer The DELL personnel who handled my case said "sorry," but he does not really mean it because he made NO attempt to make amends In fact, he faulted me for not using the gift certificate on something else before it expired I told him that I don't need anything else, but I need a replacement battery Why would I buy another computer from them using my gift certificate and more money when they couldn't even provide acceptable service for what we previously bought from them A business is built on reputation, and I hope that many other online complaints would discourage people from doing business with DELL for their own sake Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I am now trying to fix this on my own The Dell folks do not seem equipt to handle this problem Regards, [redacted]
Dear Revdex.com,Our Representative received confirmation that Ms [redacted] received the gift card and all issues are resolvedOur representative closed the case but remains available for further issues directly related to this caseOur representative may be reached at [redacted] @dell.comSincerely,Dell Advanced Resolution Team
Complaint: [redacted] I am rejecting this response because:I placed the order at the right promotion timeIt got cancelled by Dell later so it is nothing to do whether the promotion is expired NOW or notIt is understandable that the promotion may experiencing short-of-stock, even change, but it is NOT acceptable that Dell is keeping using an non-exist excuse: this is a phone-only offer, you are making an illegitimate order onlineThis is a wide-spread Black Friday Door Buster offer and the Dell CS do not have any evidence to show that it is 'phone-only'Instead, thousands of person in any major Black Friday forums can prove that this is an online offer which is published by DellDuring the talk with Dell's customer service guy, he insisted that my order was put through a third-party website thus it is not legal orderThis is even against the common senseI put the order directly on Dell.comIs it even possible that an order of Dell.com can be created at a third-party website?Both I and the Dell's CS promised we are not telling a lieThus I requested another arbitration person who can be his manager or his colleague to be involvedThe request was rejected.Again, now it is nothing important to me whether I can get the promotion price or notWhat is important to me is: In order to cancel my order, they cannot treat me in such an unfair way by MAKING UP an excuse that I was putting the order in an ILLEGITIMATE wayThank you, Regards, [redacted] **
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and confirmed a replacement has been authorizedThe representative once shipping information was available and requested confirmation that the replacement system is working with no problemsThe customer has not replied to the representative but we do remain available to assist the customer if neededPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedpolicy“ As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has ended”The representative explained the order did not get processedIf the customer has any further concerns we request they email the representative at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the unit was serviced at the depot on April 20, and delivered to Mr [redacted] on April 22, under fedex tracking# [redacted] Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer system was never covered under the accidently insurance so it would not be coveredAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell is now saying, nearly 3/a year later that they "remembered" they mailed somethingWe receive UPS, FedEx, and USPS shipmentsWe can check if something goes missing within days of a shipmentI have no way of verifying Dell's shipment and they should be ashamed that they did not send and item and that is why they refunded me and now want me to pay for something they think they shipped.We need to receive a written correspondence by mail from Dell to file any claimsPlease include a corporate address that we can send mail to as any filing that will be requested needs:1) Corporate Legal Name2) Corporate Address where legal messages can be mailed Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission A Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative left the customer several voice messages explaining additional information was neededThe representative never received a response from the customer We remain available to assist the customer should she wish to move forward with a resolution she may contact the representative at [redacted] @Dell.com for any further assistance he may need regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Despite what Dell says, their offer is not satisfactoryThey are refusing to stand behind their productThey are offering a refurbished computer without a warrantyI am trying to work with them, and agreed to take the refurbished computer, however, I do want a warranty for it, which they are refusing to giveHow do I know that this refurbished computer does not come with problems? Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] aA Dell representative contacted the customer regarding the issues described in his correspondenceOur representative respectfully denied the customer’s request for a refund or a free repairOur representative offered the customer out of warranty depot service and advised the customer of the processWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Mr [redacted] regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative issued a product return for order# [redacted] Our records show that that the credit has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case she has any further concerns regarding this case.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] had credited the customer $and issued return to depot repair service for the customer’s computer Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to note that Dell didn't send me the color I originally paidI had no choice but to accept another colorI did receive a partial refund for my inconvenienceI would also like to note that even with the support of the Revdex.com working with Dell was very difficult and time consumingThis experience has caused me to sever my relationship with DellI'm happy for the Revdex.com's support in getting this resolved for me as Dell refused to work with me without the Revdex.com's supportAlso, [redacted] with Dell was the only employee to express empathy and a desire to help meShe deserves praise for her commitment and follow upUnfortunately, Dell limited her abilities to help meI just want to make sure Dell knows my ceasing to do business with them was not a result of [redacted] 's actions Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell does appreciate the customers’ feedback and business but our position remains unchangedDell does not provide compensation for down time, time spent resolving an issue, lost business or applications Should the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I was given no other option other than to turn in the systemNothing was "offered" to meI was TOLD what I HAD to doThis is not an offer of a solutionI reject this response and request a refund for this defective product Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale and the return policy [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative processed a return for printer order# [redacted] Our records show that the credit has been posted to the original form of payment, which should reflect on her next billing statementWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate the representative [redacted] followed up with the customer and is currently working with the customerThe representative is working with the sales department to have the order reinstated at the promotional pricingPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer after explaining that it does appear the damage would fall under accidentalThe representative made an exception and authorized a repair at no cost with understanding any further issues similar in nature would not be coverThe representative will update the customer with shipping information once repair is completedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I was not making a warranty claim, but I was planning to buy a replacement battery with my gift certificate BEFORE it expired There was at least contacts with different DELL customer service staff for this complaint Aside from passing me from one department to another, and not fulfilling our agreement (I have proof in the form of online transcript) of supplying me with the necessary information to buy the replacement battery prior to the expiration of my gift certificate, I was offered conflicting information by different DELL support staff The first DELL personnel said that DELL has the part that I need (which should be, we all expect reputable big name companies to have the parts for the big ticket items that they sell If we expect this of all reputable company, why can't we expect DELL to carry consumable part/s of their products?) The second DELL personnel said that they have the replacement battery, but only refurbished ones are available Why would I buy a refurbished battery when there's no guarantee they will honor the warranty Finally, the person who contacted me said that he is sorry they don't have the replacement battery that I need He basically does not care about the reputation of DELL I would like everyone to be aware of their after sales service before they purchase a DELL computer The DELL personnel who handled my case said "sorry," but he does not really mean it because he made NO attempt to make amends In fact, he faulted me for not using the gift certificate on something else before it expired I told him that I don't need anything else, but I need a replacement battery Why would I buy another computer from them using my gift certificate and more money when they couldn't even provide acceptable service for what we previously bought from them A business is built on reputation, and I hope that many other online complaints would discourage people from doing business with DELL for their own sake Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I am now trying to fix this on my own The Dell folks do not seem equipt to handle this problem Regards, [redacted]
Dear Revdex.com,Our Representative received confirmation that Ms [redacted] received the gift card and all issues are resolvedOur representative closed the case but remains available for further issues directly related to this caseOur representative may be reached at [redacted] @dell.comSincerely,Dell Advanced Resolution Team
Complaint: [redacted] I am rejecting this response because:I placed the order at the right promotion timeIt got cancelled by Dell later so it is nothing to do whether the promotion is expired NOW or notIt is understandable that the promotion may experiencing short-of-stock, even change, but it is NOT acceptable that Dell is keeping using an non-exist excuse: this is a phone-only offer, you are making an illegitimate order onlineThis is a wide-spread Black Friday Door Buster offer and the Dell CS do not have any evidence to show that it is 'phone-only'Instead, thousands of person in any major Black Friday forums can prove that this is an online offer which is published by DellDuring the talk with Dell's customer service guy, he insisted that my order was put through a third-party website thus it is not legal orderThis is even against the common senseI put the order directly on Dell.comIs it even possible that an order of Dell.com can be created at a third-party website?Both I and the Dell's CS promised we are not telling a lieThus I requested another arbitration person who can be his manager or his colleague to be involvedThe request was rejected.Again, now it is nothing important to me whether I can get the promotion price or notWhat is important to me is: In order to cancel my order, they cannot treat me in such an unfair way by MAKING UP an excuse that I was putting the order in an ILLEGITIMATE wayThank you, Regards, [redacted] **
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and confirmed a replacement has been authorizedThe representative once shipping information was available and requested confirmation that the replacement system is working with no problemsThe customer has not replied to the representative but we do remain available to assist the customer if neededPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedpolicy“ As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has ended”The representative explained the order did not get processedIf the customer has any further concerns we request they email the representative at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc