Thank you for providing a copy of the customers’ submissionDell representative, [redacted] is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted] @Dell.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com complaint regarding receipt of unwanted marketing materialWe appreciate your taking the time to bring this matter to our attentionI assure you we take matters like this very seriously and have initiated an investigationDue to that investigation the customers’ information has been removedPlease understand that Dell must provide publishers with mailing lists weeks in advance, to allow time for printing and mail processingAs a result, it may take up to days before an opt-out request becomes fully effectivePlease accept our sincere apologies for any inconvenience this may have causedYou may contact me directly by email at [redacted] @Dell.com for any further assistance you may need in this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, the limited hardware warranty, and the return policy [redacted] As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative issued a return for order number [redacted] with a 15% restocking fee, which Mr [redacted] agreed uponOnce the return and the credit process have been completed, our representative will follwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: This is absolutely the worst customer service to exist in mylife timeDell representative Mrs [redacted] was very rude and did absolutelynothing to assist me in this situationThe printer has not worked properly fromthe very first day I received it almost years agoI’ve just spent over 3,000dollars with this company and they refused to wave a fee to help with aprinter out of warrantyThis is ridiculous therefore I’ve decided to returnall of their products and to never deal with Dell againI would advise no oneto deal with this company going forward Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants free support to fix his computerWe regret any dissatisfaction he may have experienced and appreciate the feedbackDell records indicate Mr [redacted] purchased a computer in with a one year warranty which expired almost four years ago On multiple occasions, Dell representatives offered fee-based out of warranty support which he declinedWe have no record of a representative offering free out of warranty supportSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns Our representative explained that Dell would not provide free support and offered fee-based support Mr [redacted] indicated, due to a delay in sending the operating system software to a different address, that Dell should make an exception and provide free support which our representative deniedMr [redacted] requested a $refund for the software sent from Dell and our representative processed a return authorization should Mr [redacted] elect to return the software within ten (10) days Upon follow up, our representative was told by Mr [redacted] that he did not want any additional callsShould he reconsider, we remain available to assist via Dell’s out of warranty repair representatives should he want to purchase this serviceSincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:they did not take into account the cost I made on the broken systemNobody told me that I had to return the broken system untill I put money in to repair it and sudenly aftermonths they want the broken system back shame on you to make me pay for your mistakes and un professionalism Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the Terms of Sale and the Return PolicyHowever, in the interest of customer satisfaction, a return for order number [redacted] is being processed; once completed, our representative will follto confirm resolutionShould Ms [redacted] have any additional concerns regarding this case, she can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale and return policy [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative processed product returns for order# [redacted] & [redacted] Our records show that the credits for both orders have been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is all I will get However, I would like to point out in the attachment that I wasn't sold what I bought, as per my original complaint, but was not allowed to upload my proof until now I still dislike Dell and will do whatever I can to avoid business dealings with them and will tell all my friends and clients that I will not help them with any problems they encounter as a result of doing business with Dell Thank you Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell has sold a faulty laptop to me and they are refusing to repair it at no cost to meHello Thanks Revdex.com for forwarding Dell’s response to meI was sold a Dell laptop with a defective and/or weak hingeThis hinge gave up in months, due to which the plastic casing (connected to left hinge) started coming off the LCD screen while opening/closing the laptop lid and the problem surfaced nowAlso, as per my response dated 07/13/2016, Dell repeatedly lied to me over the phone and also in writing about repairsI want Dell to repair the faulty laptop, at no cost to meIf Dell doesn't want to repair the laptop at no cost to me, then the matter will remain unresolved, according to meThanks Revdex.com once again for all your help Thanks [redacted] Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy (applies only to purchases directly from Dell) [redacted] Please note that the representative also verified system configuration under order# [redacted] / service tag# [redacted] and confirmed that Mr [redacted] received what was ordered; therefore, his request for a replacement unit with upgrades was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer has received their gift card Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThis was human error the representative removed the information from the account that was causing the Dell contactTo confirm the representative also requested Marketing confirm information had not been loaded to the databaseAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: That is a blatant lie! I have responded MULTIPLE times not only to [redacted] , but also, his associate, ***, and the DELL representative, ***, that just sold us an extended "PRO" warranty, PROMISING A DELL TECH THAT COULD SPEAK BETTER ENGLISH TO MAKE IT EASIER DEALING WITH THIS ISSUE, but also lied in the interest of Dell, for more money from usAll emails that were sent approving the offer for an onsite tech were also sent to [email protected], therefore the Revdex.com should have a copy of my multiple and many requests asking for the onsite techAlthough [redacted] and his other assistant OFFERED the onsite tech, this is the reply I have received in return each time I ask for the onsite tech(see attached email correspondence.) I am so desperate and tired of this, I've even tried reaching [redacted] ***We have been ripped off right and left by Dell and they have BLATANTLY lied NUMEROUS times!! Worse yet, [redacted] , on September 29th, via phone conversation, told me he MUST remove Windows from my computer, so I gave him approvalHe instead, removed programs however, WINDOWS IS STILL ON THE COMPUTER!!!!!!! He has not responded concerning the fact that Windows is still there, but has refuse to help us re-install the programs, including our emails and important business information(see attached) Dell employees purposefully lie and corrupt the computer further to get us to give upHe spoke personally via phone with my associate Oct7th, who requested the onsite tech, but lied in his email the next day stating he only left voice mails(see attached)We have been requesting a replacement for this defective computer since the first week we owned it and contacted them(which I also have copies of the conversations with Dell techs.) They only wanted to run tests, then after the 30-day return policy, have blatantly lied, given us the run-around and taken more moneyThe computer was received defective and is actually worse since after Dell techs have worked on itIt is not usable at all currently, since [redacted] erarsed the programsDell, over the last year, concerning this one computer, has cost us hundreds of hours in time, money and loss of businessI am NOT satisfied with their service or product and would like a credit, as well as additional funding to cover our time and loss of business, to put towards a new computer of our choosingThat is hardly asking much, considering they should have just replaced the defective computer from the start and avoided everything that has occurred for the last YEAR.Regards, [redacted] ***BSI
Complaint: [redacted] I am rejecting this response because: Dell either did not read my full complaint or decided to ignore parts of itI will not be satisfied until I receive a phone call from a member of Dell Corporate Headquarters Upper Management explaining to me what steps Dell is going to take to ensure this problem is not experienced by other Dell CustomersMy experience will Dell Customer Care and Dell's Advanced Resolution Group has been shockingly atrociousNo integrity and blatant lack of concern for the customer to include a member of Dell's Advanced Resolution Group literally hanging up on me during one of our phone callsI thought it had to be a mistake and waited for him to call backHe never didWe as Americans, need to hold our corporations accountable for their actions and so far, there has been zero accountabilityThanks for your timeVery Respectfully, [redacted] Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any dissatisfaction he may have experienced and appreciate the feedback provided The recent promotions generated a tremendous volume of customers Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the Xbox bundle at the promotional price as the promotion ended when stock for the promotion was depleted We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and condition of sale and the return policyAs a gesture of goodwill and in the interest of customer satisfaction, a product return for order# [redacted] was processedPlease note that the credit has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I have emailed the contact person but received no responseIt is difficult to correspond by phone because of my work hours and I was ill with a sore throat that did not allow conversation.Their statement for no refund is unacceptable because the unit they sold me was defective and they cannot replace it with the same model new, only refurbishedI paid for a new unit I am rejecting this response because: Regards, [redacted] - [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative [redacted] has been in contact with Mr [redacted] and has authorized a new exchange system to be builtThe representative will continue to provide updates on the status of the new system until Mr [redacted] confirms receiptPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Thank you for providing a copy of the customers’ submissionDell representative, [redacted] is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted] @Dell.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com complaint regarding receipt of unwanted marketing materialWe appreciate your taking the time to bring this matter to our attentionI assure you we take matters like this very seriously and have initiated an investigationDue to that investigation the customers’ information has been removedPlease understand that Dell must provide publishers with mailing lists weeks in advance, to allow time for printing and mail processingAs a result, it may take up to days before an opt-out request becomes fully effectivePlease accept our sincere apologies for any inconvenience this may have causedYou may contact me directly by email at [redacted] @Dell.com for any further assistance you may need in this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, the limited hardware warranty, and the return policy [redacted] As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative issued a return for order number [redacted] with a 15% restocking fee, which Mr [redacted] agreed uponOnce the return and the credit process have been completed, our representative will follwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: This is absolutely the worst customer service to exist in mylife timeDell representative Mrs [redacted] was very rude and did absolutelynothing to assist me in this situationThe printer has not worked properly fromthe very first day I received it almost years agoI’ve just spent over 3,000dollars with this company and they refused to wave a fee to help with aprinter out of warrantyThis is ridiculous therefore I’ve decided to returnall of their products and to never deal with Dell againI would advise no oneto deal with this company going forward Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants free support to fix his computerWe regret any dissatisfaction he may have experienced and appreciate the feedbackDell records indicate Mr [redacted] purchased a computer in with a one year warranty which expired almost four years ago On multiple occasions, Dell representatives offered fee-based out of warranty support which he declinedWe have no record of a representative offering free out of warranty supportSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns Our representative explained that Dell would not provide free support and offered fee-based support Mr [redacted] indicated, due to a delay in sending the operating system software to a different address, that Dell should make an exception and provide free support which our representative deniedMr [redacted] requested a $refund for the software sent from Dell and our representative processed a return authorization should Mr [redacted] elect to return the software within ten (10) days Upon follow up, our representative was told by Mr [redacted] that he did not want any additional callsShould he reconsider, we remain available to assist via Dell’s out of warranty repair representatives should he want to purchase this serviceSincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:they did not take into account the cost I made on the broken systemNobody told me that I had to return the broken system untill I put money in to repair it and sudenly aftermonths they want the broken system back shame on you to make me pay for your mistakes and un professionalism Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the Terms of Sale and the Return PolicyHowever, in the interest of customer satisfaction, a return for order number [redacted] is being processed; once completed, our representative will follto confirm resolutionShould Ms [redacted] have any additional concerns regarding this case, she can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale and return policy [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative processed product returns for order# [redacted] & [redacted] Our records show that the credits for both orders have been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is all I will get However, I would like to point out in the attachment that I wasn't sold what I bought, as per my original complaint, but was not allowed to upload my proof until now I still dislike Dell and will do whatever I can to avoid business dealings with them and will tell all my friends and clients that I will not help them with any problems they encounter as a result of doing business with Dell Thank you Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell has sold a faulty laptop to me and they are refusing to repair it at no cost to meHello Thanks Revdex.com for forwarding Dell’s response to meI was sold a Dell laptop with a defective and/or weak hingeThis hinge gave up in months, due to which the plastic casing (connected to left hinge) started coming off the LCD screen while opening/closing the laptop lid and the problem surfaced nowAlso, as per my response dated 07/13/2016, Dell repeatedly lied to me over the phone and also in writing about repairsI want Dell to repair the faulty laptop, at no cost to meIf Dell doesn't want to repair the laptop at no cost to me, then the matter will remain unresolved, according to meThanks Revdex.com once again for all your help Thanks [redacted] Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy (applies only to purchases directly from Dell) [redacted] Please note that the representative also verified system configuration under order# [redacted] / service tag# [redacted] and confirmed that Mr [redacted] received what was ordered; therefore, his request for a replacement unit with upgrades was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer has received their gift card Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThis was human error the representative removed the information from the account that was causing the Dell contactTo confirm the representative also requested Marketing confirm information had not been loaded to the databaseAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: That is a blatant lie! I have responded MULTIPLE times not only to [redacted] , but also, his associate, ***, and the DELL representative, ***, that just sold us an extended "PRO" warranty, PROMISING A DELL TECH THAT COULD SPEAK BETTER ENGLISH TO MAKE IT EASIER DEALING WITH THIS ISSUE, but also lied in the interest of Dell, for more money from usAll emails that were sent approving the offer for an onsite tech were also sent to [email protected], therefore the Revdex.com should have a copy of my multiple and many requests asking for the onsite techAlthough [redacted] and his other assistant OFFERED the onsite tech, this is the reply I have received in return each time I ask for the onsite tech(see attached email correspondence.) I am so desperate and tired of this, I've even tried reaching [redacted] ***We have been ripped off right and left by Dell and they have BLATANTLY lied NUMEROUS times!! Worse yet, [redacted] , on September 29th, via phone conversation, told me he MUST remove Windows from my computer, so I gave him approvalHe instead, removed programs however, WINDOWS IS STILL ON THE COMPUTER!!!!!!! He has not responded concerning the fact that Windows is still there, but has refuse to help us re-install the programs, including our emails and important business information(see attached) Dell employees purposefully lie and corrupt the computer further to get us to give upHe spoke personally via phone with my associate Oct7th, who requested the onsite tech, but lied in his email the next day stating he only left voice mails(see attached)We have been requesting a replacement for this defective computer since the first week we owned it and contacted them(which I also have copies of the conversations with Dell techs.) They only wanted to run tests, then after the 30-day return policy, have blatantly lied, given us the run-around and taken more moneyThe computer was received defective and is actually worse since after Dell techs have worked on itIt is not usable at all currently, since [redacted] erarsed the programsDell, over the last year, concerning this one computer, has cost us hundreds of hours in time, money and loss of businessI am NOT satisfied with their service or product and would like a credit, as well as additional funding to cover our time and loss of business, to put towards a new computer of our choosingThat is hardly asking much, considering they should have just replaced the defective computer from the start and avoided everything that has occurred for the last YEAR.Regards, [redacted] ***BSI
Complaint: [redacted] I am rejecting this response because: Dell either did not read my full complaint or decided to ignore parts of itI will not be satisfied until I receive a phone call from a member of Dell Corporate Headquarters Upper Management explaining to me what steps Dell is going to take to ensure this problem is not experienced by other Dell CustomersMy experience will Dell Customer Care and Dell's Advanced Resolution Group has been shockingly atrociousNo integrity and blatant lack of concern for the customer to include a member of Dell's Advanced Resolution Group literally hanging up on me during one of our phone callsI thought it had to be a mistake and waited for him to call backHe never didWe as Americans, need to hold our corporations accountable for their actions and so far, there has been zero accountabilityThanks for your timeVery Respectfully, [redacted] Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any dissatisfaction he may have experienced and appreciate the feedback provided The recent promotions generated a tremendous volume of customers Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the Xbox bundle at the promotional price as the promotion ended when stock for the promotion was depleted We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and condition of sale and the return policyAs a gesture of goodwill and in the interest of customer satisfaction, a product return for order# [redacted] was processedPlease note that the credit has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I have emailed the contact person but received no responseIt is difficult to correspond by phone because of my work hours and I was ill with a sore throat that did not allow conversation.Their statement for no refund is unacceptable because the unit they sold me was defective and they cannot replace it with the same model new, only refurbishedI paid for a new unit I am rejecting this response because: Regards, [redacted] - [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative [redacted] has been in contact with Mr [redacted] and has authorized a new exchange system to be builtThe representative will continue to provide updates on the status of the new system until Mr [redacted] confirms receiptPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC# [redacted] Dell Inc