thank you for providing a copy of the customer’s submissionA Dell representative will be assigned to this case and will contact the customer to address the contents of the correspondence
Today’s Date: 12/24/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] **, to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving their full refund We certainly do apologize for any frustration this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has authorized a return for credit due to the historyThe representative will update the customer once the order is received in and credit postedPlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer his computer is out of warranty and any repairs would be fee based, but he did offer a 10% discount on the repair Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our records indicate a replacement order has been processed and delivered to the customer; however, the customer has not responded to contact attemptsOur representative remains available and may be contacted directly via email at [redacted] @Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Today’s Date: 02/08/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has advised the customer the credit has been processed and should reflect in the next billing statementDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund to a promotional gift card for part of an order which did not ship We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative attempted to contact the customer to discuss his concerns and provide assistance Our representative verified the backlogged item was now cancelled and Dell’s internal gift card team applied a refund to the customer’s gift card Should the customer still need assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Better Business Bureau, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants the system servicedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceIn the interest of customer satisfaction, his Dell unit has been servicedOur representative also followto verify that the unit was functioning properlyShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell[redacted] , or for online assistance at www.Dell[redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:How big of Dell to ruin Christmas and then try to make it go away for $They need to do better than that but even more importantly they need to do a better job for all their customers.Dell is clearly one of the most poorly run companies I have ever seen and I am extremely surprised they are still operatingI would know a thing or two about the importance of customer satisfaction and retention having been a Customer Relations manager in a Fortune company for yearsThe problem here is that Dell thinks they are untouchable and can treat customers however they feel and providing service before or after the sale is unimportant to them as long as they collect your money,in this particular incident, Dell's website reflected the item I ordered as in stockAfter days of the staid reading "confirmed", I decided I would inquire about why the item hadn't shipped yetI received a response which stated that the item is backordered, they didn't know when it would be back in stock, and they would notify me when it is back in stockThis was an item for Christmas and now it's not comingWhy did the website claim the item was in stock and why did it take an inquiry from me to know that the item was actually backordered? After learning of the backorder, I emailed Dell more times which resulted in zero repliesSince the item was backordered and not making it in time for Christmas, I requested a refund of the $and to have the $value of the gift card placed on my credit card so I could afford to buy something else for the recipient for ,ChristmasThat request was received and ignoredNow I see that the item has shipped which doesn't do much for meThis is an indication that Dell hasn't changed their business practices at all since the last time I dealt with them several years agoThe only reason I am dealing with them again is because I was given a gift cardI would otherwise never have subjected myself to their torture againThe last time I dealt with them, they lost me as a customer for a few dollarsThis was after I purchased desktop computers from them along with a laptop and many peripheralsI had placed an item that had a really good sale price in my cart and attempted to checkoutThe website was experiencing a problem or maintenance, which one I was unable to determine from the messageI was unable to checkout so I left it in my cart and went back to see if I could checkout in the morningThe following morning the price of the item had tripledI contacted Dell about this and I was told that the sale was overI explained the situation to them and they said sorry but there is nothing I can do for youBased on my aforementioned job description, I knew that was not true and I also know that Dell can and should do a whole lot better in this current situation than to give me $and theGo on to torture some other unsuspecting customer.They need to compensate me better for their lack of accuracy, the problem it caused methe lack of communication, and the overall mindset that they can say sorry and do nothing or throw a few dollars at it and make it go away.I am not convinced at all that the proper people are involved on Dell's sideAs a matter of fact, I believe that Dell has not only outsourced all their customer support to Asia but the customer resolution people as wellDell is in Texas and I doubt either of us are speaking to anybody there yet but I will beHbso, Dell needs to be considerably better to make my matter "resolved" and they need to hear these types of customer stories and take them seriously if they are ever going to do a better job for their other customers.I told them that I would contact Dell corporate and more importantly go to every computer forum that might be frequented by prospective Dell customers, which I will, but the importance and the magnitude of that action either didn't sink in, or wasn't read by an empowered employee who might actually care about customers or the corporate profit margin.I will wait for Dell's adjusted resolution proposal Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: He did not update his responseHe copied his first response to the inquiry and still refuses to assistI have reached out and I still have not heard back from himDell is making no effort to resolve this caseIs there anyway this can be escalated to someone who can actually help? Regards, [redacted]
Dear Revdex.com, Our records indicate the representative has followed up with the customer and confirmed the Gift Card number and that it is a valid gift cardThe representative advised the customer to contact sales again to place a system order or she may go online to purchasePlease have the customer contact the representative by emailing at [redacted] _***@Dell.com with any additional questions or concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: it is no different than what I have been being told since the issue first arose (as soon as the machine came out of the box) The technical support to date has been unsuccessful in repairing the machine, and it has been returned worse off than when it was sent to Dell Again, repeating the information in my complaint, I have PREMIUM service already for technical support, the Dell repair person came to the [redacted] ans stripped the screws, which then required that the machine be sent to the local Dell repair facility It was gone for weeks, came back with the stripped screws still in place, no paperwork or explanation of what (if anything) was done to the machine, and calls to the service line were escalated to a manager who never returned any callsI respectfully declined the offer for more service The machine is a lemon, and has been since it was received I am out of time and patience with this machine and the Dell response to it As I explained to [redacted] (the Dell representative) who called (and then I followed up with an email), it would be much wiser and less expensive for the Dell Corporation to allow me to return the laptop and refund my money for this lemon machine The amount of time and money which has been wasted already is major for me, and small change for Dell The machine is barely used, and looks new Dell could easily turn around, fix it, and sell it to someone else I cannot use the machine, it is too unpredictable and faultyI am still requesting a return and refund for this machine It should also be covered under the state of [redacted] 's lemon law as well, but I was hoping not to have to go there There is something seriously defective with this machine, and I do not believe that it is fair to ask me to allow work to continue to be done on an expensive machine that is flawed.Please allow a return and refund immediately Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just want to confirm that the refund will post to the credit card that was used to purchase? The Advanced Resolution Group at Dell stated it would post to "Mr***'s Dell Account"I don't believe the person who purchased the item as a gift had a Dell credit card, but I also want to make sure it isn't a credit in the form of a gift card or store credit? Other than that Dell and the Revdex.com have resolved my complaint/issue, and I appreciate the quick and effective response time Regards, *** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer’s account does not reflect the information the customer claimsDell cannot provide special pricing on warranty when purchased after the point of saleIf the customer has any further questions he may contact the representative by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a gift card replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative contacted Dell’s gift card team and it was determined the customer’s gift card was used fraudulently by someone else for purchases from Dell For customer satisfaction reasons, our representative provided a gift card with a balance of $which the customer confirmed he received The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has been in contact with the customer in regards to this situationThe representative has confirmed that an exchange system has been authorizedThe representative will follow up once the system has been delivered to confirm no other issues Please have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently spoke to Mr [redacted] regarding his concernsOur representative explained the terms and condition of sale and the return policyAs a gesture of goodwill and in the interest of customer satisfaction, product returns were processedPlease note that the credits have been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of Ms [redacted] ’s submission Ms [redacted] expressed dissatisfaction with unauthorized charges from Dell We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative was assigned to this case and was unable to locate any Dell customer or order information for Ms [redacted] Our representative contacted Ms [redacted] and she indicated that the funds had been credited back to her account We ask that Ms [redacted] contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative, [redacted] , did attempt to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submissionWe remain available to assist and ask that the customer contact our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group FID: [redacted] Dell
thank you for providing a copy of the customer’s submissionA Dell representative will be assigned to this case and will contact the customer to address the contents of the correspondence
Today’s Date: 12/24/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] **, to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving their full refund We certainly do apologize for any frustration this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has authorized a return for credit due to the historyThe representative will update the customer once the order is received in and credit postedPlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer his computer is out of warranty and any repairs would be fee based, but he did offer a 10% discount on the repair Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our records indicate a replacement order has been processed and delivered to the customer; however, the customer has not responded to contact attemptsOur representative remains available and may be contacted directly via email at [redacted] @Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Today’s Date: 02/08/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has advised the customer the credit has been processed and should reflect in the next billing statementDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund to a promotional gift card for part of an order which did not ship We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative attempted to contact the customer to discuss his concerns and provide assistance Our representative verified the backlogged item was now cancelled and Dell’s internal gift card team applied a refund to the customer’s gift card Should the customer still need assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Better Business Bureau, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants the system servicedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceIn the interest of customer satisfaction, his Dell unit has been servicedOur representative also followto verify that the unit was functioning properlyShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell[redacted] , or for online assistance at www.Dell[redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:How big of Dell to ruin Christmas and then try to make it go away for $They need to do better than that but even more importantly they need to do a better job for all their customers.Dell is clearly one of the most poorly run companies I have ever seen and I am extremely surprised they are still operatingI would know a thing or two about the importance of customer satisfaction and retention having been a Customer Relations manager in a Fortune company for yearsThe problem here is that Dell thinks they are untouchable and can treat customers however they feel and providing service before or after the sale is unimportant to them as long as they collect your money,in this particular incident, Dell's website reflected the item I ordered as in stockAfter days of the staid reading "confirmed", I decided I would inquire about why the item hadn't shipped yetI received a response which stated that the item is backordered, they didn't know when it would be back in stock, and they would notify me when it is back in stockThis was an item for Christmas and now it's not comingWhy did the website claim the item was in stock and why did it take an inquiry from me to know that the item was actually backordered? After learning of the backorder, I emailed Dell more times which resulted in zero repliesSince the item was backordered and not making it in time for Christmas, I requested a refund of the $and to have the $value of the gift card placed on my credit card so I could afford to buy something else for the recipient for ,ChristmasThat request was received and ignoredNow I see that the item has shipped which doesn't do much for meThis is an indication that Dell hasn't changed their business practices at all since the last time I dealt with them several years agoThe only reason I am dealing with them again is because I was given a gift cardI would otherwise never have subjected myself to their torture againThe last time I dealt with them, they lost me as a customer for a few dollarsThis was after I purchased desktop computers from them along with a laptop and many peripheralsI had placed an item that had a really good sale price in my cart and attempted to checkoutThe website was experiencing a problem or maintenance, which one I was unable to determine from the messageI was unable to checkout so I left it in my cart and went back to see if I could checkout in the morningThe following morning the price of the item had tripledI contacted Dell about this and I was told that the sale was overI explained the situation to them and they said sorry but there is nothing I can do for youBased on my aforementioned job description, I knew that was not true and I also know that Dell can and should do a whole lot better in this current situation than to give me $and theGo on to torture some other unsuspecting customer.They need to compensate me better for their lack of accuracy, the problem it caused methe lack of communication, and the overall mindset that they can say sorry and do nothing or throw a few dollars at it and make it go away.I am not convinced at all that the proper people are involved on Dell's sideAs a matter of fact, I believe that Dell has not only outsourced all their customer support to Asia but the customer resolution people as wellDell is in Texas and I doubt either of us are speaking to anybody there yet but I will beHbso, Dell needs to be considerably better to make my matter "resolved" and they need to hear these types of customer stories and take them seriously if they are ever going to do a better job for their other customers.I told them that I would contact Dell corporate and more importantly go to every computer forum that might be frequented by prospective Dell customers, which I will, but the importance and the magnitude of that action either didn't sink in, or wasn't read by an empowered employee who might actually care about customers or the corporate profit margin.I will wait for Dell's adjusted resolution proposal Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: He did not update his responseHe copied his first response to the inquiry and still refuses to assistI have reached out and I still have not heard back from himDell is making no effort to resolve this caseIs there anyway this can be escalated to someone who can actually help? Regards, [redacted]
Dear Revdex.com, Our records indicate the representative has followed up with the customer and confirmed the Gift Card number and that it is a valid gift cardThe representative advised the customer to contact sales again to place a system order or she may go online to purchasePlease have the customer contact the representative by emailing at [redacted] _***@Dell.com with any additional questions or concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: it is no different than what I have been being told since the issue first arose (as soon as the machine came out of the box) The technical support to date has been unsuccessful in repairing the machine, and it has been returned worse off than when it was sent to Dell Again, repeating the information in my complaint, I have PREMIUM service already for technical support, the Dell repair person came to the [redacted] ans stripped the screws, which then required that the machine be sent to the local Dell repair facility It was gone for weeks, came back with the stripped screws still in place, no paperwork or explanation of what (if anything) was done to the machine, and calls to the service line were escalated to a manager who never returned any callsI respectfully declined the offer for more service The machine is a lemon, and has been since it was received I am out of time and patience with this machine and the Dell response to it As I explained to [redacted] (the Dell representative) who called (and then I followed up with an email), it would be much wiser and less expensive for the Dell Corporation to allow me to return the laptop and refund my money for this lemon machine The amount of time and money which has been wasted already is major for me, and small change for Dell The machine is barely used, and looks new Dell could easily turn around, fix it, and sell it to someone else I cannot use the machine, it is too unpredictable and faultyI am still requesting a return and refund for this machine It should also be covered under the state of [redacted] 's lemon law as well, but I was hoping not to have to go there There is something seriously defective with this machine, and I do not believe that it is fair to ask me to allow work to continue to be done on an expensive machine that is flawed.Please allow a return and refund immediately Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just want to confirm that the refund will post to the credit card that was used to purchase? The Advanced Resolution Group at Dell stated it would post to "Mr***'s Dell Account"I don't believe the person who purchased the item as a gift had a Dell credit card, but I also want to make sure it isn't a credit in the form of a gift card or store credit? Other than that Dell and the Revdex.com have resolved my complaint/issue, and I appreciate the quick and effective response time Regards, *** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer’s account does not reflect the information the customer claimsDell cannot provide special pricing on warranty when purchased after the point of saleIf the customer has any further questions he may contact the representative by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a gift card replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative contacted Dell’s gift card team and it was determined the customer’s gift card was used fraudulently by someone else for purchases from Dell For customer satisfaction reasons, our representative provided a gift card with a balance of $which the customer confirmed he received The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has been in contact with the customer in regards to this situationThe representative has confirmed that an exchange system has been authorizedThe representative will follow up once the system has been delivered to confirm no other issues Please have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently spoke to Mr [redacted] regarding his concernsOur representative explained the terms and condition of sale and the return policyAs a gesture of goodwill and in the interest of customer satisfaction, product returns were processedPlease note that the credits have been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of Ms [redacted] ’s submission Ms [redacted] expressed dissatisfaction with unauthorized charges from Dell We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative was assigned to this case and was unable to locate any Dell customer or order information for Ms [redacted] Our representative contacted Ms [redacted] and she indicated that the funds had been credited back to her account We ask that Ms [redacted] contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative, [redacted] , did attempt to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submissionWe remain available to assist and ask that the customer contact our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group FID: [redacted] Dell