Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12086310, and find that this resolution is satisfactory to me It is unfortunate that I had to get Revdex.com involved to help with Dell, but I am very grateful for your assistanceHopefully this will be one little drop in Dell's huge bucket that helps them improve their customer service Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response A Dell representative, ***, was assigned this case and attempted to assist the customer Our records indicate our representative contacted the customer and requested additional information to assist in resolving this matter The customer would not provide the information and requested that our representative not contact him again Dell has attempted to address the customer’s concerns and no further attempt will be made to reach the customer regarding this case, per the customer’s request Should the customer reconsider and want our representative’s assistance, we ask that he forward the requested information to our representative at [redacted] @Dell.com and we will be happy to follow up with him to address his concerns Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, ***, has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe review of the system at the depot showed accidental damage due to this no further internal repairs can be doneIf Dell attempts to repair further damage will accrued when trying to take the system apartUntil the customer pays for the external damage to be repaired no further support can be providedAt this time Dell considers this issue closedIf the customer would like to move forward with the service, the customer may contact Dell’s representative via email at: [redacted] @Dell.comSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Today’s Date: 04/29/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] [redacted] , to address the contents of their correspondenceThe customer states technical concerns however is currently unavailable to discuss the matterThe agent acknowledged and placed a statement on the customers case to issue a refund when the customer reaches out to Dell againDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative, [redacted] , has advised the customer that the system has been received and the credit has been applied to the original form of paymentWe regret any dissatisfaction Ms [redacted] may have experienced [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not completely satisfactory but I accept it nonethelessDell's customer service is shockingly mediocre, and I would argue that the staff at dell are under-trained and ill-equipped Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the product was purchasedOur representative also explained the terms of limited hardware warranty, and return policy (applies only to purchases directly from Dell) [redacted] His request for refund was respectfully denied; however, in the interest of customer satisfaction, a replacement unit was processedThe replacement order# [redacted] was delivered to Mr [redacted] on May 2, under FedEx tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceMr [redacted] stated that the issue has been resolved and does not require further assistance in this matterShould he have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Dell sent me some pictures and some of then are contradictingone picture shows spill and other picture does notWhen I questioned I get no reply from them I have the email chain below where I questioned them Also, I have purchased this extended warranty on phoneI was not told of these exclusions in warrantyI never called Dell in Last years for any support I requested Dell representative to return back my money (180$ including tax) I spent on warranty, he was doing some math on prorated basis and was trying return me few bucks based on couple of months left on warrantyI declined that because that is no acceptableThey lied while selling warranty They deny to pay me back (the only time I requested service they say it is not covered) Email Chain:Dear [redacted] , Thank you for taking time out of your day to write to usSince the related Service request is already In Progress,we would review the case and would get in touch with you in the next 24-hoursThanks for your continued supportRegards,Dell Tech Support --- Original Message --- From: " [redacted] ***" < [redacted] @gmail.com>Received: 11/17/12:29:AM ISTTo: " [redacted] " < [redacted] @dell.com>Subject: Re: From Dell Technical Support | Ref - Service Request Number : [redacted] | #RT# [redacted] , Thanks for reaching me out on the emailSorry I am not able to take calls from my workplacei got the pictures yesterdayfrom what I noticed from the pictures in a picture I see keyboard has significant spillage on itit surprised me because when we sent the laptop/keyboard is clean in another picture I can see keyboard is cleanso I am not sure if its same keyboard/ system you are referring to in both pictureshow can one picture got marks on it and other picture doesn't? coming to the other picture where I see there is some brown coffee spill kind of damage below keyboard, I am not sure how this might have happenedas neither me nor my wife used it on our lap or do have coffee I know this laptop had heating issues from long timecan you assure me that what ever you see is not a byproduct of over heating? like something got burnt inside due to overheating? I again repeat we never used this laptop in our lap, it was always connected to TV and navigated it remotely using a logitech keykeyboardso I fail to understand how there is a spillage on thisThat's the reason I am pushing it hardThere is some mistake somewhere, either at your depot, technician or in transit Please use email to communicate to me going forward.Thanks, [redacted] On Thu, Nov 16, at 11:AM, [redacted] < [redacted] @dell.com> wrote:Hello [redacted] , I want to take this opportunity to thank you for choosing DellThe following information relates to your recent interaction with Dell Technical Support:Service Tag: [redacted] Dispatch Number: [redacted] We have tried to reach you to provide you with the status of repairs for your system as mentioned below:Status: Billable HoldReason: There is a problem (physical damage/customer induced damage/out of warranty part/3rd party hardware) found with one or more of the components of the system | Repairs are not covered as a part of the warrantyYou will be charged a fee for the repairs or you can get the system released from Depot without repairs.Charges for repairs: $+ Tax(if any) The contact number(s) that we have been trying to reach you at is ###-###-####If you wish to get the Unit repaired, the payment has to be made before handFollowing are the modes of payment available:Credit/Debit/Prepaid Card (We need to have a conversation over the phone for this)Dell Preferred Account (We need to have a conversation over the phone for this)Purchase Order (A PDF copy of the PO is required along with the copy of the Tax Exemption Certificate, if applicable)If you need further assistance, please reply to this email with the following information:Brief description of the issue you are facing with your systemBest time to call youPhone number(s) where you can be reached.OrPlease call us at ###-###-####, dial the Extn: [redacted] and leave a message along with the Service Request/Dispatch/Order Number, Good Callback Number and Best Time to reach youWe work Monday to Friday, 10AM – 07PM Central Daylight Time or 09AM – 06PM Central Standard TimePlease allow us 24-48Hrs to respond to your requestFor any NEW technical issues, please contact Dell Technical SupportYou can access our contact information at [redacted] For faster service, please have your system's express service code or service tag availableYour experience with Dell is of utmost importance and priority to usRespectfully, [redacted] *** Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell doesn’t keep his promisesDell didn’t provided me $gift cards as they promisedI ‘ve forwarded to [redacted] a transcript where sales person had promised me $Gift cardsBelow is ***’s response that she confirmed that gift cards $each has been sent to meHowever, DELL sent me only total $170: Dell Advantage Rewards Nov $USD Digital Dell Promo Gift Card Program Nov $USD Digital As you can see from documents I have in my possession, this is another lie from DELL It’s very sad that DELL converted from American company based on American business ethic to company based in India using oriental bazaar sales pitchesI demand DELL send me $as they promised from the beginningHere is aa copy of email I got from DELL on NOV 29Dell Customer Communication Dear Mr [redacted] , Thank you for your emailWe apologize for the inconvenience caused to you.As discussed earlier, the gift cards are sent after business days from the date of invoice(11/09/2016).I see that the two gift cards for $each were sent on the 11/and 11/to your email address: [redacted] @juno.comI have got the gift cards resent to you For your reference I am emailing the link: [redacted] Please ensure to use them within the before the expiration period.Thank you.Regards, [redacted] Dell| Advanced Resolution GroupPhone + [redacted] My work schedule is 9:am - 6:pm CST Monday to Friday Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matterPlease note that the credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] , in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 12/16/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Mr [redacted] ***, to address the contents of their correspondenceAt this time the agent has confirmed with the customer the refund has been processed in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any additional questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:If the windows key is injected into motherboard, and my computer keep giving error message "THIS WINDOWS IS NOT GENUINE" so it means Dell sold me a counterfeit windows "injected" in my mother boardMy Decision still the same, I bought an original windows NOT a counterfeiti won't loose my data because dell sold some product illegally Regards, [redacted] ***
A Dell representative remains in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter
Complaint: [redacted] I am rejecting this response because: my machine was never fixed [redacted] is fully aware of it nowThere was some miscommunication on Dell's end due to which the lady who submitted this response closed the caseI hope [redacted] can help me for real this timeTough, she is a very professional person however, she has not be quick and effective so far in helping me out with the issue I have with my Dell's machine for over months nowAlso, besides the repair concerns I just want Dell to take responsibility of wasting my months since everyone knows in this world that time is money and that I have paid for these months of service which I never received properlyI hope there is a quality control board for a big company like Dell who can review the fact and ignore what he said or she saidfacts:My machine is in non-working condition for around months nowHad multiple visits from strangers in my house for nothing Had almost every part replaced of the current and old machine Never gave formal sign-off on the new defected machines and still stuck with itmonths of my paid insured time sunk with Poor customer service I Have to suffer every time Dell make any communication error No one from Dell would even try to helpDell representative kept on hanging calls on my face and denied helpOnly [redacted] was the representative who was very professional with her tone but still was slow in responding time to time and wouldn't answer the direct question askedThe technicians called right in front of my eyes every time when they change parts and still were not able to bring the machine back to life, I don't know how many operations have been done alreadyWhat I know is that every single part of the computer has been changed where some of them have been changed numerous times and only the casing is the original piece left in the newly replaced Dell systemStill seeking resolution and justice from Dell and still loyal to them in regards to any payments and or hardware I use is purchased from Dell on my DPAI hope Dell's senior management is able to take action to prevent such events from such iterations I am in SOS state at this very moment and seek resolution and justice for my patience and loyalty with DellThank you Revdex.com for their support and concerns in regards to my issue with Dell Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer his order was cancelled due to non-availability and the promotional price has since expired Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: You can see that dell took so many days to reply on this caseThey don't care about their customersI have lost my job because them and they are not even thinking about their fault Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12086310, and find that this resolution is satisfactory to me It is unfortunate that I had to get Revdex.com involved to help with Dell, but I am very grateful for your assistanceHopefully this will be one little drop in Dell's huge bucket that helps them improve their customer service Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response A Dell representative, ***, was assigned this case and attempted to assist the customer Our records indicate our representative contacted the customer and requested additional information to assist in resolving this matter The customer would not provide the information and requested that our representative not contact him again Dell has attempted to address the customer’s concerns and no further attempt will be made to reach the customer regarding this case, per the customer’s request Should the customer reconsider and want our representative’s assistance, we ask that he forward the requested information to our representative at [redacted] @Dell.com and we will be happy to follow up with him to address his concerns Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, ***, has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Thank you for a copy of Mr [redacted] ***’ letterOur representative has contacted him and discussed the contents of his correspondence
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe review of the system at the depot showed accidental damage due to this no further internal repairs can be doneIf Dell attempts to repair further damage will accrued when trying to take the system apartUntil the customer pays for the external damage to be repaired no further support can be providedAt this time Dell considers this issue closedIf the customer would like to move forward with the service, the customer may contact Dell’s representative via email at: [redacted] @Dell.comSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Today’s Date: 04/29/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] [redacted] , to address the contents of their correspondenceThe customer states technical concerns however is currently unavailable to discuss the matterThe agent acknowledged and placed a statement on the customers case to issue a refund when the customer reaches out to Dell againDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative, [redacted] , has advised the customer that the system has been received and the credit has been applied to the original form of paymentWe regret any dissatisfaction Ms [redacted] may have experienced [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not completely satisfactory but I accept it nonethelessDell's customer service is shockingly mediocre, and I would argue that the staff at dell are under-trained and ill-equipped Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the product was purchasedOur representative also explained the terms of limited hardware warranty, and return policy (applies only to purchases directly from Dell) [redacted] His request for refund was respectfully denied; however, in the interest of customer satisfaction, a replacement unit was processedThe replacement order# [redacted] was delivered to Mr [redacted] on May 2, under FedEx tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceMr [redacted] stated that the issue has been resolved and does not require further assistance in this matterShould he have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Dell sent me some pictures and some of then are contradictingone picture shows spill and other picture does notWhen I questioned I get no reply from them I have the email chain below where I questioned them Also, I have purchased this extended warranty on phoneI was not told of these exclusions in warrantyI never called Dell in Last years for any support I requested Dell representative to return back my money (180$ including tax) I spent on warranty, he was doing some math on prorated basis and was trying return me few bucks based on couple of months left on warrantyI declined that because that is no acceptableThey lied while selling warranty They deny to pay me back (the only time I requested service they say it is not covered) Email Chain:Dear [redacted] , Thank you for taking time out of your day to write to usSince the related Service request is already In Progress,we would review the case and would get in touch with you in the next 24-hoursThanks for your continued supportRegards,Dell Tech Support --- Original Message --- From: " [redacted] ***" < [redacted] @gmail.com>Received: 11/17/12:29:AM ISTTo: " [redacted] " < [redacted] @dell.com>Subject: Re: From Dell Technical Support | Ref - Service Request Number : [redacted] | #RT# [redacted] , Thanks for reaching me out on the emailSorry I am not able to take calls from my workplacei got the pictures yesterdayfrom what I noticed from the pictures in a picture I see keyboard has significant spillage on itit surprised me because when we sent the laptop/keyboard is clean in another picture I can see keyboard is cleanso I am not sure if its same keyboard/ system you are referring to in both pictureshow can one picture got marks on it and other picture doesn't? coming to the other picture where I see there is some brown coffee spill kind of damage below keyboard, I am not sure how this might have happenedas neither me nor my wife used it on our lap or do have coffee I know this laptop had heating issues from long timecan you assure me that what ever you see is not a byproduct of over heating? like something got burnt inside due to overheating? I again repeat we never used this laptop in our lap, it was always connected to TV and navigated it remotely using a logitech keykeyboardso I fail to understand how there is a spillage on thisThat's the reason I am pushing it hardThere is some mistake somewhere, either at your depot, technician or in transit Please use email to communicate to me going forward.Thanks, [redacted] On Thu, Nov 16, at 11:AM, [redacted] < [redacted] @dell.com> wrote:Hello [redacted] , I want to take this opportunity to thank you for choosing DellThe following information relates to your recent interaction with Dell Technical Support:Service Tag: [redacted] Dispatch Number: [redacted] We have tried to reach you to provide you with the status of repairs for your system as mentioned below:Status: Billable HoldReason: There is a problem (physical damage/customer induced damage/out of warranty part/3rd party hardware) found with one or more of the components of the system | Repairs are not covered as a part of the warrantyYou will be charged a fee for the repairs or you can get the system released from Depot without repairs.Charges for repairs: $+ Tax(if any) The contact number(s) that we have been trying to reach you at is ###-###-####If you wish to get the Unit repaired, the payment has to be made before handFollowing are the modes of payment available:Credit/Debit/Prepaid Card (We need to have a conversation over the phone for this)Dell Preferred Account (We need to have a conversation over the phone for this)Purchase Order (A PDF copy of the PO is required along with the copy of the Tax Exemption Certificate, if applicable)If you need further assistance, please reply to this email with the following information:Brief description of the issue you are facing with your systemBest time to call youPhone number(s) where you can be reached.OrPlease call us at ###-###-####, dial the Extn: [redacted] and leave a message along with the Service Request/Dispatch/Order Number, Good Callback Number and Best Time to reach youWe work Monday to Friday, 10AM – 07PM Central Daylight Time or 09AM – 06PM Central Standard TimePlease allow us 24-48Hrs to respond to your requestFor any NEW technical issues, please contact Dell Technical SupportYou can access our contact information at [redacted] For faster service, please have your system's express service code or service tag availableYour experience with Dell is of utmost importance and priority to usRespectfully, [redacted] *** Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell doesn’t keep his promisesDell didn’t provided me $gift cards as they promisedI ‘ve forwarded to [redacted] a transcript where sales person had promised me $Gift cardsBelow is ***’s response that she confirmed that gift cards $each has been sent to meHowever, DELL sent me only total $170: Dell Advantage Rewards Nov $USD Digital Dell Promo Gift Card Program Nov $USD Digital As you can see from documents I have in my possession, this is another lie from DELL It’s very sad that DELL converted from American company based on American business ethic to company based in India using oriental bazaar sales pitchesI demand DELL send me $as they promised from the beginningHere is aa copy of email I got from DELL on NOV 29Dell Customer Communication Dear Mr [redacted] , Thank you for your emailWe apologize for the inconvenience caused to you.As discussed earlier, the gift cards are sent after business days from the date of invoice(11/09/2016).I see that the two gift cards for $each were sent on the 11/and 11/to your email address: [redacted] @juno.comI have got the gift cards resent to you For your reference I am emailing the link: [redacted] Please ensure to use them within the before the expiration period.Thank you.Regards, [redacted] Dell| Advanced Resolution GroupPhone + [redacted] My work schedule is 9:am - 6:pm CST Monday to Friday Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matterPlease note that the credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] , in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 12/16/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Mr [redacted] ***, to address the contents of their correspondenceAt this time the agent has confirmed with the customer the refund has been processed in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any additional questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:If the windows key is injected into motherboard, and my computer keep giving error message "THIS WINDOWS IS NOT GENUINE" so it means Dell sold me a counterfeit windows "injected" in my mother boardMy Decision still the same, I bought an original windows NOT a counterfeiti won't loose my data because dell sold some product illegally Regards, [redacted] ***
A Dell representative remains in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter
Complaint: [redacted] I am rejecting this response because: my machine was never fixed [redacted] is fully aware of it nowThere was some miscommunication on Dell's end due to which the lady who submitted this response closed the caseI hope [redacted] can help me for real this timeTough, she is a very professional person however, she has not be quick and effective so far in helping me out with the issue I have with my Dell's machine for over months nowAlso, besides the repair concerns I just want Dell to take responsibility of wasting my months since everyone knows in this world that time is money and that I have paid for these months of service which I never received properlyI hope there is a quality control board for a big company like Dell who can review the fact and ignore what he said or she saidfacts:My machine is in non-working condition for around months nowHad multiple visits from strangers in my house for nothing Had almost every part replaced of the current and old machine Never gave formal sign-off on the new defected machines and still stuck with itmonths of my paid insured time sunk with Poor customer service I Have to suffer every time Dell make any communication error No one from Dell would even try to helpDell representative kept on hanging calls on my face and denied helpOnly [redacted] was the representative who was very professional with her tone but still was slow in responding time to time and wouldn't answer the direct question askedThe technicians called right in front of my eyes every time when they change parts and still were not able to bring the machine back to life, I don't know how many operations have been done alreadyWhat I know is that every single part of the computer has been changed where some of them have been changed numerous times and only the casing is the original piece left in the newly replaced Dell systemStill seeking resolution and justice from Dell and still loyal to them in regards to any payments and or hardware I use is purchased from Dell on my DPAI hope Dell's senior management is able to take action to prevent such events from such iterations I am in SOS state at this very moment and seek resolution and justice for my patience and loyalty with DellThank you Revdex.com for their support and concerns in regards to my issue with Dell Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer his order was cancelled due to non-availability and the promotional price has since expired Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: You can see that dell took so many days to reply on this caseThey don't care about their customersI have lost my job because them and they are not even thinking about their fault Regards, [redacted]