Complaint: [redacted] I am rejecting this response because: The system was received back from Depot on May, for the third time, and it still does not work I have emailed the DELL representative, [redacted] , concerning this issue still existing on MayThis process has been arduous and definitely not customer friendly Regards, [redacted] ***
Dear Better Business Bureau,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a Return Authorization A refund has since posted to the customer’s Dell account and he should see this reflected on his next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell representative [redacted] states that the issue has been resolved, but the issue is still outstanding and has not been resolved No change has been made towards the $that is owed through the Dell Advantage Rewards program on the purchase I made on November 26/on Dell.com with purchase ID # [redacted] Please see the attached picture which shows that the $is still in "Pending" status and has not been released for my use On a side note: A separate order I made in December which had a $Dell Advantage Rewards points has correctly been posted to my account; however, the points for the order I made in November are still in limbo Since these points are advertised as part of the agreement to the terms of purchase, Dell.com has still not upheld their end of the transaction.In regards to the complimentary $coupon for my "troubles", I can confirm that I have successfully received an automated email with the coupon code However, the coupon was complimentary, in addition to the $owed, so we still have the unfinished business for the $in rewards points owed.I would also like to point out that Dell Customer Care agents keep referring to the Dell Advantage Rewards Points incorrectly; they refer to it as a physical or digital gift card, depending on whom I am speaking with However, it is just a store credit that is held on my online account at Dell.com There shouldn't be any codes, cards, or mailers associated with a Dell Advantage Rewards Points issuance, just as with the successful posting of the $rewards points from my most recent order There seems to be some willful ignorance with every Dell representative I speak to regarding these points.These are the list of correspondences I've had since the Revdex.com has interjected on my behalf:January 17Email from DellReceived a complimentary $coupon for via email.January 20Email from [redacted] at DellIncident [redacted] I will have to wait "3-business days" to get "Dell E-Gift Card".January 20Call from [redacted] at DellService Request [redacted] I will have to wait "- business days" to get my "Dell Advantage Rewards"January 24Email from [redacted] at DellService Request [redacted] "Rewards will be available in -business days."January 27Email from [redacted] at DellAsking to confirm that I received the $coupon.January 30Call Voicemail & Email from [redacted] at Dell.In regards to Revdex.com incident, she would like a response at 1-800-634-xor via email.As can be seen, I am still receiving inconsistent timeframes regarding when these points will be received On the 20th, I was told to wait 3-days, but then on the 24th, they asked me to wait another - days When I spoke to the Dell representative on the Friday 20th of January (2017) near the end of business hours (at 6:38PM), she stated that it would take - business days for me to receive my points, but then wanted to follow up on Monday (23rd) The logic seems to have escaped her (business day is less than the quoted minimum of 3)I am still awaiting a proper correction to this unresolved issue Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I replied to the email that was followed by a voicemail message and advised Dell that there are still issues with my computer and did not want them to take control of my pc for troubleshooting purposesInstead, I advised them to call me today, Aug30, 2016, between 4p.m& 7p.m., EST., so they can guide me over the phoneIf this does not solve the disk cleanup major problem & other, I will still want either a new replacement computer or a full refund Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer has received the gift card and all is fine Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell has made an exception to policy and has provided the customer with a new system exchange Dell representative, [redacted] has reached out to the customer who received the new computer on Wednesday, 10/11/ The customer has [redacted] ’s contact information should he need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate the Dell representative; [redacted] has offered the customer a repair of his Dell XPS Notebook, at no charge to the customer, even though the system’s hardware warranty had expired 01/12/ The customary repair process requires the customer to ship their computer to Dell’s Depot; however, Mr [redacted] has declined to do this To be clear, swollen batteries are not a safety issue, but should not continue to be used In the interest of customer satisfaction, Dell has shipped Mr [redacted] a free replacement battery to resolve the matter for him He has since received the battery on August 29, The customer has ***’s contact information should he require further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative [redacted] has followed up with the customer and provided an excel spreadsheet containing all of Novembers orders that the tax department have processedAt this time the representative is waiting for the customer to respond if there are any further questions or concernsThe representative can be reached by emailing [redacted] @Dell.comSincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission The customer is contacting the Revdex.com about a pricing error on Dell’s website during the Black Friday/Cyber Monday sales; regarding the Dell UltraSharp Dual Monitor Bundle U2412M with MDSmonitor stand The incorrect price was showing as $instead of the correct price of $ Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell Dell realizes situations such as this can be disappointing for our customers so we truly do apologize Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." We appreciate the customer taking the time to bring this observation to our attention Our merchandizing team is aware of this pricing error We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter Please have the customer contact our representative directly by email at [redacted] @Dell.com if they have any other concerns regarding this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The Revdex.com forwarded the business' response to me but I have been unable to respond from within the Revdex.com website as it remained stating: waiting for the business to respondAs such, I am sending my response here and now.I have attempted to contact [redacted] many times only to get his voicemailHe asks that I give him a two-hour time slot for him to call meI find that unacceptableI should not have to revolve around the Dell representative’s schedule; it should be the other way aroundI have attempted many times to try and resolve the issue via email–the preferred communication vehicle in my case–but [redacted] insists on a phone conversationOnce again, I have attempted to reach [redacted] at a convenient time for me only to get his voicemail.I am reaching out through the Revdex.com to mediate with the business as I am getting nowhere with [redacted] All I want is a refund for this laptop, not to sit for minutes doing troubleshootingI have had far too many issues and lost far too much time to tolerate this any longer [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any dissatisfaction he may have experienced and appreciate the feedback provided The recent promotions generated a tremendous volume of customers Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the computer at the promotional price as the promotion ended when stock for the promotion was depleted We ask that the customer contact our representative at [email protected] should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***As the promotion could not be verified, our representative, [redacted] , respectfully denied Mr***’s request for the free gameWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell experience [redacted] may be contacted at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the Dell representative worked on the system for over an hourAt no time were there any hardware issues foundDell’s Terms and Conditions of Sale indicate that a return for credit is limited to the first thirty days from the invoice dateAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group FID # Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative, [redacted] , per the terms and conditions of the warranty, respectfully denied Ms***’s request for a refund or replacement system, however; [redacted] offered depot service which Ms [redacted] declinedMs [redacted] has not responded to subsequent contact attemptsWe regret any dissatisfaction Ms [redacted] may have experienced and [redacted] remains available and may be contacted via email at [redacted] _ [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:It seems like advertising when I was quoted one sales price and that was not deliveredBlack Friday is a one day a year eventI was in a verbal contract with the salesman in an agreement for one product and was sent anotherIf they couldn't meet that price they should have told me right then and there while I still had another option for the same price I agreed to pay with there salespersonRevdex.com all you have to do is go on Dell's Facebook page and you will see they have similar issues with a lot of peopleThey promise one thing then they deliver anotherI am sorry but a %discount does not equal $that I would have been saving off of the price that [redacted] had and I believe is Dell's price tooI was very clear with there salesperson on what I wanted and he said they had it and I told him to send itI then gave him my information and completed the saleThank you Dell for almost ruining Christmas and costing me a extra $on a computer that I could have gotten some where else for the price your company quoted me%percent of $equals $not the $off that I would have received on black Friday, so anything short of $off will not satisfy me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The information listed in the response IS NOT CORRECT [redacted] **, the selected carrier, selected by Dell, have on their file and record, the order was place and a signature was not required for delivery I am in the process and attempting to obtain these records Moreover, Dell refuse to accept the negligence of their representative who place the order Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund or compensationWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an option Dell cannot warrant that the operation of any Dell product will be uninterrupted or error-free and Dell’s Limited Hardware Warranty does not offer provisions for concessions based on difficulties a customer may experience with their computer Since the date of the submission, a Dell representative contacted the customer to provide assistance and was told that the computer was in *** Our representative provided options should the customer return the computer to the United States, or, in some cases, parts may be shipped domestically as an option if the customer issue is regarding a part that the customer can replace We remain ready to assist the customer within the terms of the warranty and our other policies and ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that Dell will only support the original operating system that shipped with the computer, Windows support would have to come from Microsoft Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I have made several attempts to teturn calls and reply to emails forwarded by DellThe extension given has been invalid according to the representatives taking the call(s)Upon searching the directory by name, I have been forwarded to said employee at which time I have left voicemail messages with specific dates, times and contact phone number to reach me, but my call has never been returned or near those intervalsTo date, I have not spoken to a representative handling my claimI am now attempting to reach [redacted] after several attempts to reach [redacted] *** Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: It has been an absolute horror dealing with Dell Customer Service and this situationThey treated me as if I were a criminal trying to swindle product or money from the business and provided zero accountability on their part for continuously failing to provide a product MONTHS after it was orderedThey had zero remorse for their failure and only offered their "apology" as a way for correcting the vast injustice they laid upon meNever in my years have I been treated so poorly by a companyThis large corporation feels they can be bullies simply because they are large and do not care about their consumers at all.I will never in my life deal with Dell again Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The system was received back from Depot on May, for the third time, and it still does not work I have emailed the DELL representative, [redacted] , concerning this issue still existing on MayThis process has been arduous and definitely not customer friendly Regards, [redacted] ***
Dear Better Business Bureau,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a Return Authorization A refund has since posted to the customer’s Dell account and he should see this reflected on his next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell representative [redacted] states that the issue has been resolved, but the issue is still outstanding and has not been resolved No change has been made towards the $that is owed through the Dell Advantage Rewards program on the purchase I made on November 26/on Dell.com with purchase ID # [redacted] Please see the attached picture which shows that the $is still in "Pending" status and has not been released for my use On a side note: A separate order I made in December which had a $Dell Advantage Rewards points has correctly been posted to my account; however, the points for the order I made in November are still in limbo Since these points are advertised as part of the agreement to the terms of purchase, Dell.com has still not upheld their end of the transaction.In regards to the complimentary $coupon for my "troubles", I can confirm that I have successfully received an automated email with the coupon code However, the coupon was complimentary, in addition to the $owed, so we still have the unfinished business for the $in rewards points owed.I would also like to point out that Dell Customer Care agents keep referring to the Dell Advantage Rewards Points incorrectly; they refer to it as a physical or digital gift card, depending on whom I am speaking with However, it is just a store credit that is held on my online account at Dell.com There shouldn't be any codes, cards, or mailers associated with a Dell Advantage Rewards Points issuance, just as with the successful posting of the $rewards points from my most recent order There seems to be some willful ignorance with every Dell representative I speak to regarding these points.These are the list of correspondences I've had since the Revdex.com has interjected on my behalf:January 17Email from DellReceived a complimentary $coupon for via email.January 20Email from [redacted] at DellIncident [redacted] I will have to wait "3-business days" to get "Dell E-Gift Card".January 20Call from [redacted] at DellService Request [redacted] I will have to wait "- business days" to get my "Dell Advantage Rewards"January 24Email from [redacted] at DellService Request [redacted] "Rewards will be available in -business days."January 27Email from [redacted] at DellAsking to confirm that I received the $coupon.January 30Call Voicemail & Email from [redacted] at Dell.In regards to Revdex.com incident, she would like a response at 1-800-634-xor via email.As can be seen, I am still receiving inconsistent timeframes regarding when these points will be received On the 20th, I was told to wait 3-days, but then on the 24th, they asked me to wait another - days When I spoke to the Dell representative on the Friday 20th of January (2017) near the end of business hours (at 6:38PM), she stated that it would take - business days for me to receive my points, but then wanted to follow up on Monday (23rd) The logic seems to have escaped her (business day is less than the quoted minimum of 3)I am still awaiting a proper correction to this unresolved issue Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I replied to the email that was followed by a voicemail message and advised Dell that there are still issues with my computer and did not want them to take control of my pc for troubleshooting purposesInstead, I advised them to call me today, Aug30, 2016, between 4p.m& 7p.m., EST., so they can guide me over the phoneIf this does not solve the disk cleanup major problem & other, I will still want either a new replacement computer or a full refund Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer has received the gift card and all is fine Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell has made an exception to policy and has provided the customer with a new system exchange Dell representative, [redacted] has reached out to the customer who received the new computer on Wednesday, 10/11/ The customer has [redacted] ’s contact information should he need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate the Dell representative; [redacted] has offered the customer a repair of his Dell XPS Notebook, at no charge to the customer, even though the system’s hardware warranty had expired 01/12/ The customary repair process requires the customer to ship their computer to Dell’s Depot; however, Mr [redacted] has declined to do this To be clear, swollen batteries are not a safety issue, but should not continue to be used In the interest of customer satisfaction, Dell has shipped Mr [redacted] a free replacement battery to resolve the matter for him He has since received the battery on August 29, The customer has ***’s contact information should he require further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative [redacted] has followed up with the customer and provided an excel spreadsheet containing all of Novembers orders that the tax department have processedAt this time the representative is waiting for the customer to respond if there are any further questions or concernsThe representative can be reached by emailing [redacted] @Dell.comSincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission The customer is contacting the Revdex.com about a pricing error on Dell’s website during the Black Friday/Cyber Monday sales; regarding the Dell UltraSharp Dual Monitor Bundle U2412M with MDSmonitor stand The incorrect price was showing as $instead of the correct price of $ Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell Dell realizes situations such as this can be disappointing for our customers so we truly do apologize Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." We appreciate the customer taking the time to bring this observation to our attention Our merchandizing team is aware of this pricing error We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter Please have the customer contact our representative directly by email at [redacted] @Dell.com if they have any other concerns regarding this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The Revdex.com forwarded the business' response to me but I have been unable to respond from within the Revdex.com website as it remained stating: waiting for the business to respondAs such, I am sending my response here and now.I have attempted to contact [redacted] many times only to get his voicemailHe asks that I give him a two-hour time slot for him to call meI find that unacceptableI should not have to revolve around the Dell representative’s schedule; it should be the other way aroundI have attempted many times to try and resolve the issue via email–the preferred communication vehicle in my case–but [redacted] insists on a phone conversationOnce again, I have attempted to reach [redacted] at a convenient time for me only to get his voicemail.I am reaching out through the Revdex.com to mediate with the business as I am getting nowhere with [redacted] All I want is a refund for this laptop, not to sit for minutes doing troubleshootingI have had far too many issues and lost far too much time to tolerate this any longer [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any dissatisfaction he may have experienced and appreciate the feedback provided The recent promotions generated a tremendous volume of customers Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the computer at the promotional price as the promotion ended when stock for the promotion was depleted We ask that the customer contact our representative at [email protected] should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***As the promotion could not be verified, our representative, [redacted] , respectfully denied Mr***’s request for the free gameWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell experience [redacted] may be contacted at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the Dell representative worked on the system for over an hourAt no time were there any hardware issues foundDell’s Terms and Conditions of Sale indicate that a return for credit is limited to the first thirty days from the invoice dateAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group FID # Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative, [redacted] , per the terms and conditions of the warranty, respectfully denied Ms***’s request for a refund or replacement system, however; [redacted] offered depot service which Ms [redacted] declinedMs [redacted] has not responded to subsequent contact attemptsWe regret any dissatisfaction Ms [redacted] may have experienced and [redacted] remains available and may be contacted via email at [redacted] _ [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:It seems like advertising when I was quoted one sales price and that was not deliveredBlack Friday is a one day a year eventI was in a verbal contract with the salesman in an agreement for one product and was sent anotherIf they couldn't meet that price they should have told me right then and there while I still had another option for the same price I agreed to pay with there salespersonRevdex.com all you have to do is go on Dell's Facebook page and you will see they have similar issues with a lot of peopleThey promise one thing then they deliver anotherI am sorry but a %discount does not equal $that I would have been saving off of the price that [redacted] had and I believe is Dell's price tooI was very clear with there salesperson on what I wanted and he said they had it and I told him to send itI then gave him my information and completed the saleThank you Dell for almost ruining Christmas and costing me a extra $on a computer that I could have gotten some where else for the price your company quoted me%percent of $equals $not the $off that I would have received on black Friday, so anything short of $off will not satisfy me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The information listed in the response IS NOT CORRECT [redacted] **, the selected carrier, selected by Dell, have on their file and record, the order was place and a signature was not required for delivery I am in the process and attempting to obtain these records Moreover, Dell refuse to accept the negligence of their representative who place the order Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund or compensationWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an option Dell cannot warrant that the operation of any Dell product will be uninterrupted or error-free and Dell’s Limited Hardware Warranty does not offer provisions for concessions based on difficulties a customer may experience with their computer Since the date of the submission, a Dell representative contacted the customer to provide assistance and was told that the computer was in *** Our representative provided options should the customer return the computer to the United States, or, in some cases, parts may be shipped domestically as an option if the customer issue is regarding a part that the customer can replace We remain ready to assist the customer within the terms of the warranty and our other policies and ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that Dell will only support the original operating system that shipped with the computer, Windows support would have to come from Microsoft Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I have made several attempts to teturn calls and reply to emails forwarded by DellThe extension given has been invalid according to the representatives taking the call(s)Upon searching the directory by name, I have been forwarded to said employee at which time I have left voicemail messages with specific dates, times and contact phone number to reach me, but my call has never been returned or near those intervalsTo date, I have not spoken to a representative handling my claimI am now attempting to reach [redacted] after several attempts to reach [redacted] *** Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: It has been an absolute horror dealing with Dell Customer Service and this situationThey treated me as if I were a criminal trying to swindle product or money from the business and provided zero accountability on their part for continuously failing to provide a product MONTHS after it was orderedThey had zero remorse for their failure and only offered their "apology" as a way for correcting the vast injustice they laid upon meNever in my years have I been treated so poorly by a companyThis large corporation feels they can be bullies simply because they are large and do not care about their consumers at all.I will never in my life deal with Dell again Regards, [redacted]