Today’s Date: 04/25/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states they wish to have physical damage on their Dell unit covered under warrantyAt this time the unit was shipped to the repair facility where the repair facility technician diagnosed the unit as "customer induced damage"The agent advised the customer as such and the costs associated with the repairThe customer declined the costs and the unit was returnedDell regrets any inconvenience caused and we thank the customer to contact the representative at [redacted] should they wish to pay for the repair Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 10/27/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the customer has informed the agent the coupon matter has been addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has replaced the customer’s computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _***@Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customers refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has offered to have the customer’s computer serviced per the terms and conditions of Dell’s limited hardware warranty Should the customer wish to accept this offer, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Today’s Date: 07/22/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondence At this time the agent has completed processing the customers creditDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, ***, as a onetime goodwill gesture, provided technical assistance, which determined Mr [redacted] ’s issue is software related [redacted] directed Mr [redacted] to Dell’s fee based software support and advised him to back up his data if he chooses to reinstall WindowsWe regret any dissatisfaction Mr [redacted] may have experienced and [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I replied to the email that was followed by a voicemail message and advised Dell that there are still issues with my computer and did not want them to take control of my pc for troubleshooting purposesInstead, I advised them to call me today, Aug30, 2016, between 4p.m& 7p.m., EST., so they can guide me over the phoneIf this does not solve the disk cleanup major problem & other, I will still want either a new replacement computer or a full refund Regards, [redacted] ***
Dear Better Business Bureau,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a Return Authorization A refund has since posted to the customer’s Dell account and he should see this reflected on his next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The Revdex.com forwarded the business' response to me but I have been unable to respond from within the Revdex.com website as it remained stating: waiting for the business to respondAs such, I am sending my response here and now.I have attempted to contact [redacted] many times only to get his voicemailHe asks that I give him a two-hour time slot for him to call meI find that unacceptableI should not have to revolve around the Dell representative’s schedule; it should be the other way aroundI have attempted many times to try and resolve the issue via email–the preferred communication vehicle in my case–but [redacted] insists on a phone conversationOnce again, I have attempted to reach [redacted] at a convenient time for me only to get his voicemail.I am reaching out through the Revdex.com to mediate with the business as I am getting nowhere with [redacted] All I want is a refund for this laptop, not to sit for minutes doing troubleshootingI have had far too many issues and lost far too much time to tolerate this any longer [redacted] ***
Complaint: [redacted] I am rejecting this response because:Dell representative [redacted] states that the issue has been resolved, but the issue is still outstanding and has not been resolved No change has been made towards the $that is owed through the Dell Advantage Rewards program on the purchase I made on November 26/on Dell.com with purchase ID # [redacted] Please see the attached picture which shows that the $is still in "Pending" status and has not been released for my use On a side note: A separate order I made in December which had a $Dell Advantage Rewards points has correctly been posted to my account; however, the points for the order I made in November are still in limbo Since these points are advertised as part of the agreement to the terms of purchase, Dell.com has still not upheld their end of the transaction.In regards to the complimentary $coupon for my "troubles", I can confirm that I have successfully received an automated email with the coupon code However, the coupon was complimentary, in addition to the $owed, so we still have the unfinished business for the $in rewards points owed.I would also like to point out that Dell Customer Care agents keep referring to the Dell Advantage Rewards Points incorrectly; they refer to it as a physical or digital gift card, depending on whom I am speaking with However, it is just a store credit that is held on my online account at Dell.com There shouldn't be any codes, cards, or mailers associated with a Dell Advantage Rewards Points issuance, just as with the successful posting of the $rewards points from my most recent order There seems to be some willful ignorance with every Dell representative I speak to regarding these points.These are the list of correspondences I've had since the Revdex.com has interjected on my behalf:January 17Email from DellReceived a complimentary $coupon for via email.January 20Email from [redacted] at DellIncident [redacted] I will have to wait "3-business days" to get "Dell E-Gift Card".January 20Call from [redacted] at DellService Request [redacted] I will have to wait "- business days" to get my "Dell Advantage Rewards"January 24Email from [redacted] at DellService Request [redacted] "Rewards will be available in -business days."January 27Email from [redacted] at DellAsking to confirm that I received the $coupon.January 30Call Voicemail & Email from [redacted] at Dell.In regards to Revdex.com incident, she would like a response at 1-800-634-xor via email.As can be seen, I am still receiving inconsistent timeframes regarding when these points will be received On the 20th, I was told to wait 3-days, but then on the 24th, they asked me to wait another - days When I spoke to the Dell representative on the Friday 20th of January (2017) near the end of business hours (at 6:38PM), she stated that it would take - business days for me to receive my points, but then wanted to follow up on Monday (23rd) The logic seems to have escaped her (business day is less than the quoted minimum of 3)I am still awaiting a proper correction to this unresolved issue Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The information listed in the response IS NOT CORRECT [redacted] **, the selected carrier, selected by Dell, have on their file and record, the order was place and a signature was not required for delivery I am in the process and attempting to obtain these records Moreover, Dell refuse to accept the negligence of their representative who place the order Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Dell once again refuses to acknowledge the true nature of my complaint Instead they insist on misrepresenting the facts and doing so with a disregard that borders on contempt.Let me attempt to illustrate what happened to me in terms that might be more universally understandable:Let's ay I drove my car to the dealership seeking their assistance in locating the VIN # for me They replied that they would be happy to assist me but first I needed to submit my csar to inspection At some point during this inspection (that I didn't want or need) my car engine stopped completely and would not re-start The dealership then informs me that they can fix this problem, but only if I pay them $700.This is exactly what happened with Dell They were running a diagnostics scan (that I didn't want or need) when my healthy, robust machine crashed while I was on the phone with them and suddenly would not re-boot at all! They then told me that for $129, they could fix what they caused to break This fact has been confirmed to me by an outside repair service.Additionally, my machine was in the shop when the Windows free upgrade ended, causing me to miss the deadline Dell's solution (of course) was to SELL ME an upgrade with a $discount for my troubles.I remain very angry and disappointed that Dell would behave in this manner I further feel compelled to mention that their repeated insinuations that I was simply seeking free tech support is doubly infuriating They should be very much ashamed of their behavior in this matter Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: It has been an absolute horror dealing with Dell Customer Service and this situationThey treated me as if I were a criminal trying to swindle product or money from the business and provided zero accountability on their part for continuously failing to provide a product MONTHS after it was orderedThey had zero remorse for their failure and only offered their "apology" as a way for correcting the vast injustice they laid upon meNever in my years have I been treated so poorly by a companyThis large corporation feels they can be bullies simply because they are large and do not care about their consumers at all.I will never in my life deal with Dell again Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms***, our representative advised Ms [redacted] that Dell no longer has parts available for her system and contacting a local technician would be her best optionHe respectfully denied her request for a replacement system or reimbursement per the out of warranty status of the systemWe regret any dissatisfaction Ms [redacted] may have experiencedOur representative, ***, may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] lA Dell representative contacted the customer regarding the issues described in her correspondenceOur representative provided a return for credit for the keyboard and our records indicated the keyboard has been returned and the credit applied to the original form of payment We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have made several attempts to teturn calls and reply to emails forwarded by DellThe extension given has been invalid according to the representatives taking the call(s)Upon searching the directory by name, I have been forwarded to said employee at which time I have left voicemail messages with specific dates, times and contact phone number to reach me, but my call has never been returned or near those intervalsTo date, I have not spoken to a representative handling my claimI am now attempting to reach [redacted] after several attempts to reach [redacted] *** Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that Dell will only support the original operating system that shipped with the computer, Windows support would have to come from Microsoft Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: I am rejecting this response because:To be fair - I was not able to participate in the OS restore last week due to my job requirements Although I tele-compute, I was on-call for operations support and was unable to allow my phone to be tied up for an extended period of time.I did have a conversation with the Dell representative mid-week and at that time, advised him there was no data on the computer so a backup was not needed.I emailed the rep on Friday, May to setup an OS install for Monday at 9am, assuming he would call me On Monday, I never received a call and sent another email at 2:30pm that day to attempt setting up a time for the OS install I received a response that told me to backup (which is not needed due to no data on the machine) and to contact them during business hours (which I did and have been, being told that was 9am to 6pm), and instruct to call the support line After calling the support line multiple times in the past, and already doing several OS installs under their direction, and yet to have the OS installed correctly, I have no assurance that I will luck out and get the right person who know how to load this configurationAt this time, I have a purchase a Dell 'Power' that runs a lot slower than the old computer it's replacing In short, I have attempted to contact the Dell representative to do the OS install (via email) and am waiting for a time period as to when the advance support can direct the OS install so that it is correct Regards, [redacted] ***
Today’s Date: 04/25/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states they wish to have physical damage on their Dell unit covered under warrantyAt this time the unit was shipped to the repair facility where the repair facility technician diagnosed the unit as "customer induced damage"The agent advised the customer as such and the costs associated with the repairThe customer declined the costs and the unit was returnedDell regrets any inconvenience caused and we thank the customer to contact the representative at [redacted] should they wish to pay for the repair Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 10/27/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the customer has informed the agent the coupon matter has been addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has replaced the customer’s computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _***@Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customers refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has offered to have the customer’s computer serviced per the terms and conditions of Dell’s limited hardware warranty Should the customer wish to accept this offer, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Today’s Date: 07/22/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondence At this time the agent has completed processing the customers creditDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, ***, as a onetime goodwill gesture, provided technical assistance, which determined Mr [redacted] ’s issue is software related [redacted] directed Mr [redacted] to Dell’s fee based software support and advised him to back up his data if he chooses to reinstall WindowsWe regret any dissatisfaction Mr [redacted] may have experienced and [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I replied to the email that was followed by a voicemail message and advised Dell that there are still issues with my computer and did not want them to take control of my pc for troubleshooting purposesInstead, I advised them to call me today, Aug30, 2016, between 4p.m& 7p.m., EST., so they can guide me over the phoneIf this does not solve the disk cleanup major problem & other, I will still want either a new replacement computer or a full refund Regards, [redacted] ***
Dear Better Business Bureau,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a Return Authorization A refund has since posted to the customer’s Dell account and he should see this reflected on his next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The Revdex.com forwarded the business' response to me but I have been unable to respond from within the Revdex.com website as it remained stating: waiting for the business to respondAs such, I am sending my response here and now.I have attempted to contact [redacted] many times only to get his voicemailHe asks that I give him a two-hour time slot for him to call meI find that unacceptableI should not have to revolve around the Dell representative’s schedule; it should be the other way aroundI have attempted many times to try and resolve the issue via email–the preferred communication vehicle in my case–but [redacted] insists on a phone conversationOnce again, I have attempted to reach [redacted] at a convenient time for me only to get his voicemail.I am reaching out through the Revdex.com to mediate with the business as I am getting nowhere with [redacted] All I want is a refund for this laptop, not to sit for minutes doing troubleshootingI have had far too many issues and lost far too much time to tolerate this any longer [redacted] ***
Complaint: [redacted] I am rejecting this response because:Dell representative [redacted] states that the issue has been resolved, but the issue is still outstanding and has not been resolved No change has been made towards the $that is owed through the Dell Advantage Rewards program on the purchase I made on November 26/on Dell.com with purchase ID # [redacted] Please see the attached picture which shows that the $is still in "Pending" status and has not been released for my use On a side note: A separate order I made in December which had a $Dell Advantage Rewards points has correctly been posted to my account; however, the points for the order I made in November are still in limbo Since these points are advertised as part of the agreement to the terms of purchase, Dell.com has still not upheld their end of the transaction.In regards to the complimentary $coupon for my "troubles", I can confirm that I have successfully received an automated email with the coupon code However, the coupon was complimentary, in addition to the $owed, so we still have the unfinished business for the $in rewards points owed.I would also like to point out that Dell Customer Care agents keep referring to the Dell Advantage Rewards Points incorrectly; they refer to it as a physical or digital gift card, depending on whom I am speaking with However, it is just a store credit that is held on my online account at Dell.com There shouldn't be any codes, cards, or mailers associated with a Dell Advantage Rewards Points issuance, just as with the successful posting of the $rewards points from my most recent order There seems to be some willful ignorance with every Dell representative I speak to regarding these points.These are the list of correspondences I've had since the Revdex.com has interjected on my behalf:January 17Email from DellReceived a complimentary $coupon for via email.January 20Email from [redacted] at DellIncident [redacted] I will have to wait "3-business days" to get "Dell E-Gift Card".January 20Call from [redacted] at DellService Request [redacted] I will have to wait "- business days" to get my "Dell Advantage Rewards"January 24Email from [redacted] at DellService Request [redacted] "Rewards will be available in -business days."January 27Email from [redacted] at DellAsking to confirm that I received the $coupon.January 30Call Voicemail & Email from [redacted] at Dell.In regards to Revdex.com incident, she would like a response at 1-800-634-xor via email.As can be seen, I am still receiving inconsistent timeframes regarding when these points will be received On the 20th, I was told to wait 3-days, but then on the 24th, they asked me to wait another - days When I spoke to the Dell representative on the Friday 20th of January (2017) near the end of business hours (at 6:38PM), she stated that it would take - business days for me to receive my points, but then wanted to follow up on Monday (23rd) The logic seems to have escaped her (business day is less than the quoted minimum of 3)I am still awaiting a proper correction to this unresolved issue Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The information listed in the response IS NOT CORRECT [redacted] **, the selected carrier, selected by Dell, have on their file and record, the order was place and a signature was not required for delivery I am in the process and attempting to obtain these records Moreover, Dell refuse to accept the negligence of their representative who place the order Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Dell once again refuses to acknowledge the true nature of my complaint Instead they insist on misrepresenting the facts and doing so with a disregard that borders on contempt.Let me attempt to illustrate what happened to me in terms that might be more universally understandable:Let's ay I drove my car to the dealership seeking their assistance in locating the VIN # for me They replied that they would be happy to assist me but first I needed to submit my csar to inspection At some point during this inspection (that I didn't want or need) my car engine stopped completely and would not re-start The dealership then informs me that they can fix this problem, but only if I pay them $700.This is exactly what happened with Dell They were running a diagnostics scan (that I didn't want or need) when my healthy, robust machine crashed while I was on the phone with them and suddenly would not re-boot at all! They then told me that for $129, they could fix what they caused to break This fact has been confirmed to me by an outside repair service.Additionally, my machine was in the shop when the Windows free upgrade ended, causing me to miss the deadline Dell's solution (of course) was to SELL ME an upgrade with a $discount for my troubles.I remain very angry and disappointed that Dell would behave in this manner I further feel compelled to mention that their repeated insinuations that I was simply seeking free tech support is doubly infuriating They should be very much ashamed of their behavior in this matter Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: It has been an absolute horror dealing with Dell Customer Service and this situationThey treated me as if I were a criminal trying to swindle product or money from the business and provided zero accountability on their part for continuously failing to provide a product MONTHS after it was orderedThey had zero remorse for their failure and only offered their "apology" as a way for correcting the vast injustice they laid upon meNever in my years have I been treated so poorly by a companyThis large corporation feels they can be bullies simply because they are large and do not care about their consumers at all.I will never in my life deal with Dell again Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms***, our representative advised Ms [redacted] that Dell no longer has parts available for her system and contacting a local technician would be her best optionHe respectfully denied her request for a replacement system or reimbursement per the out of warranty status of the systemWe regret any dissatisfaction Ms [redacted] may have experiencedOur representative, ***, may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] lA Dell representative contacted the customer regarding the issues described in her correspondenceOur representative provided a return for credit for the keyboard and our records indicated the keyboard has been returned and the credit applied to the original form of payment We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have made several attempts to teturn calls and reply to emails forwarded by DellThe extension given has been invalid according to the representatives taking the call(s)Upon searching the directory by name, I have been forwarded to said employee at which time I have left voicemail messages with specific dates, times and contact phone number to reach me, but my call has never been returned or near those intervalsTo date, I have not spoken to a representative handling my claimI am now attempting to reach [redacted] after several attempts to reach [redacted] *** Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that Dell will only support the original operating system that shipped with the computer, Windows support would have to come from Microsoft Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Thank you for the letter from [redacted] Our representative has been in contact with the customer and dispatched onsite service
Complaint: I am rejecting this response because:To be fair - I was not able to participate in the OS restore last week due to my job requirements Although I tele-compute, I was on-call for operations support and was unable to allow my phone to be tied up for an extended period of time.I did have a conversation with the Dell representative mid-week and at that time, advised him there was no data on the computer so a backup was not needed.I emailed the rep on Friday, May to setup an OS install for Monday at 9am, assuming he would call me On Monday, I never received a call and sent another email at 2:30pm that day to attempt setting up a time for the OS install I received a response that told me to backup (which is not needed due to no data on the machine) and to contact them during business hours (which I did and have been, being told that was 9am to 6pm), and instruct to call the support line After calling the support line multiple times in the past, and already doing several OS installs under their direction, and yet to have the OS installed correctly, I have no assurance that I will luck out and get the right person who know how to load this configurationAt this time, I have a purchase a Dell 'Power' that runs a lot slower than the old computer it's replacing In short, I have attempted to contact the Dell representative to do the OS install (via email) and am waiting for a time period as to when the advance support can direct the OS install so that it is correct Regards, [redacted] ***