Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer his order was cancelled due to non-availability and the promotional price has since expired Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate Credit Memo [redacted] $has been applied to the customers original form of paymentSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the product was purchasedOur representative also explained the terms of limited hardware warranty, and return policy (applies only to purchases directly from Dell) [redacted] His request for refund was respectfully denied; however, in the interest of customer satisfaction, a replacement unit was processedThe replacement order# [redacted] was delivered to Mr [redacted] on May 2, under FedEx tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative explained the terms of the Limited Hardware Warranty, which expired on Feburary 8, However, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered technical assistancePlease note, the customer declined our offer of assistanceTheir request for product replacement was respectfully deniedShould Ms [redacted] have any additional concerns, she can reach out to Dell’s fee based, out of warranty support at [redacted] , or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Thank you for providing a copy of the customer’s correspondenceA Dell representative will be assigned to this case and will contact the customer to address the contents of their correspondence
Today’s Date: 08/18/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states the order placed included a charge for an upgraded warranty that he did not chooseAt this time the agent apologized for the issue and has refunded the differenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] with any additional questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , created a credit against the order Mr [redacted] placedOur records indicate the credit has been applied to the original form of paymentMr [redacted] has not responded to subsequent contact attempts, however; [redacted] remains available and may be contacted via email at [redacted] @Dell.comWe regret any dissatisfaction Mr [redacted] may have experienced Sincerely, Advanced Resolution Group Incident ID: Dell Inc
Today’s Date: 04/29/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] [redacted] , to address the contents of their correspondenceThe customer states technical concerns however is currently unavailable to discuss the matterThe agent acknowledged and placed a statement on the customers case to issue a refund when the customer reaches out to Dell againDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted Mr [redacted] by phone and e-mail; however has not been able to discuss the contents of his correspondenceOur representative may be contacted directly by email at [redacted] [email protected]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed an onsite service, which was completed on March 4th, Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: You can see that dell took so many days to reply on this caseThey don't care about their customersI have lost my job because them and they are not even thinking about their fault Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceMr [redacted] stated that the issue has been resolved and does not require further assistance in this matterShould he have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] A Dell representative recently contacted Dr [redacted] regarding his concerns and offered technical assistance; however, Dr [redacted] elected not to accept our offer of assistanceOur representative explained the terms and conditions of the return policy (applies only to purchases directly from Dell) [redacted] Please note that the product was purchased from a third party retailer; therefore, returns are governed by the policies of the retailer where the product was purchasedHis request for a refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative contacted directly by e-mail at [redacted] @Dell.com, in case Dr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
A Dell representative remains in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative, [redacted] , has advised the customer that the system has been received and the credit has been applied to the original form of paymentWe regret any dissatisfaction Ms [redacted] may have experienced [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:If the windows key is injected into motherboard, and my computer keep giving error message "THIS WINDOWS IS NOT GENUINE" so it means Dell sold me a counterfeit windows "injected" in my mother boardMy Decision still the same, I bought an original windows NOT a counterfeiti won't loose my data because dell sold some product illegally Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dell doesn’t keep his promisesDell didn’t provided me $gift cards as they promisedI ‘ve forwarded to [redacted] a transcript where sales person had promised me $Gift cardsBelow is ***’s response that she confirmed that gift cards $each has been sent to meHowever, DELL sent me only total $170: Dell Advantage Rewards Nov $USD Digital Dell Promo Gift Card Program Nov $USD Digital As you can see from documents I have in my possession, this is another lie from DELL It’s very sad that DELL converted from American company based on American business ethic to company based in India using oriental bazaar sales pitchesI demand DELL send me $as they promised from the beginningHere is aa copy of email I got from DELL on NOV 29Dell Customer Communication Dear Mr [redacted] , Thank you for your emailWe apologize for the inconvenience caused to you.As discussed earlier, the gift cards are sent after business days from the date of invoice(11/09/2016).I see that the two gift cards for $each were sent on the 11/and 11/to your email address: [redacted] @juno.comI have got the gift cards resent to you For your reference I am emailing the link: [redacted] Please ensure to use them within the before the expiration period.Thank you.Regards, [redacted] Dell| Advanced Resolution GroupPhone + [redacted] My work schedule is 9:am - 6:pm CST Monday to Friday Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided a concession for the customer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell customers who use credit cards have a preauthorization hold for funds which are released to Dell when the order is invoiced and shipped Dell records indicate the customer’s order has been cancelled and the preauthorization hold should now be cancelled and the funds released back to his account Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and confirm that the customer’s order has been cancelled We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and expectations for the terms of Dell’s Limited Hardware Warranty We regret any miscommunication which may have occurred and appreciate the feedback To have a definite start date that is equal for all Dell customers, warranty coverage for Dell computers begins on the date of invoice and Dell will not fluctuate commencement of warranty coverage based on the service level of shipment a customer selects, which can be “Next day” or “3-business day” with possible delays due to elements outside of Dell’s control Dell will not provide extra days of warranty coverage based on incorrect customer expectations Since the date of the submission, a Dell representative contacted the customer to discuss their concerns Our representative denied the request for extra days of warranty however, for customer satisfaction reasons, processed a $concession We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer his order was cancelled due to non-availability and the promotional price has since expired Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate Credit Memo [redacted] $has been applied to the customers original form of paymentSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the product was purchasedOur representative also explained the terms of limited hardware warranty, and return policy (applies only to purchases directly from Dell) [redacted] His request for refund was respectfully denied; however, in the interest of customer satisfaction, a replacement unit was processedThe replacement order# [redacted] was delivered to Mr [redacted] on May 2, under FedEx tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative explained the terms of the Limited Hardware Warranty, which expired on Feburary 8, However, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered technical assistancePlease note, the customer declined our offer of assistanceTheir request for product replacement was respectfully deniedShould Ms [redacted] have any additional concerns, she can reach out to Dell’s fee based, out of warranty support at [redacted] , or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Thank you for providing a copy of the customer’s correspondenceA Dell representative will be assigned to this case and will contact the customer to address the contents of their correspondence
Today’s Date: 08/18/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states the order placed included a charge for an upgraded warranty that he did not chooseAt this time the agent apologized for the issue and has refunded the differenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] with any additional questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , created a credit against the order Mr [redacted] placedOur records indicate the credit has been applied to the original form of paymentMr [redacted] has not responded to subsequent contact attempts, however; [redacted] remains available and may be contacted via email at [redacted] @Dell.comWe regret any dissatisfaction Mr [redacted] may have experienced Sincerely, Advanced Resolution Group Incident ID: Dell Inc
Today’s Date: 04/29/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] [redacted] , to address the contents of their correspondenceThe customer states technical concerns however is currently unavailable to discuss the matterThe agent acknowledged and placed a statement on the customers case to issue a refund when the customer reaches out to Dell againDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted Mr [redacted] by phone and e-mail; however has not been able to discuss the contents of his correspondenceOur representative may be contacted directly by email at [redacted] [email protected]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed an onsite service, which was completed on March 4th, Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: You can see that dell took so many days to reply on this caseThey don't care about their customersI have lost my job because them and they are not even thinking about their fault Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceMr [redacted] stated that the issue has been resolved and does not require further assistance in this matterShould he have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] A Dell representative recently contacted Dr [redacted] regarding his concerns and offered technical assistance; however, Dr [redacted] elected not to accept our offer of assistanceOur representative explained the terms and conditions of the return policy (applies only to purchases directly from Dell) [redacted] Please note that the product was purchased from a third party retailer; therefore, returns are governed by the policies of the retailer where the product was purchasedHis request for a refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative contacted directly by e-mail at [redacted] @Dell.com, in case Dr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
A Dell representative remains in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative, [redacted] , has advised the customer that the system has been received and the credit has been applied to the original form of paymentWe regret any dissatisfaction Ms [redacted] may have experienced [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:If the windows key is injected into motherboard, and my computer keep giving error message "THIS WINDOWS IS NOT GENUINE" so it means Dell sold me a counterfeit windows "injected" in my mother boardMy Decision still the same, I bought an original windows NOT a counterfeiti won't loose my data because dell sold some product illegally Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dell doesn’t keep his promisesDell didn’t provided me $gift cards as they promisedI ‘ve forwarded to [redacted] a transcript where sales person had promised me $Gift cardsBelow is ***’s response that she confirmed that gift cards $each has been sent to meHowever, DELL sent me only total $170: Dell Advantage Rewards Nov $USD Digital Dell Promo Gift Card Program Nov $USD Digital As you can see from documents I have in my possession, this is another lie from DELL It’s very sad that DELL converted from American company based on American business ethic to company based in India using oriental bazaar sales pitchesI demand DELL send me $as they promised from the beginningHere is aa copy of email I got from DELL on NOV 29Dell Customer Communication Dear Mr [redacted] , Thank you for your emailWe apologize for the inconvenience caused to you.As discussed earlier, the gift cards are sent after business days from the date of invoice(11/09/2016).I see that the two gift cards for $each were sent on the 11/and 11/to your email address: [redacted] @juno.comI have got the gift cards resent to you For your reference I am emailing the link: [redacted] Please ensure to use them within the before the expiration period.Thank you.Regards, [redacted] Dell| Advanced Resolution GroupPhone + [redacted] My work schedule is 9:am - 6:pm CST Monday to Friday Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided a concession for the customer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell customers who use credit cards have a preauthorization hold for funds which are released to Dell when the order is invoiced and shipped Dell records indicate the customer’s order has been cancelled and the preauthorization hold should now be cancelled and the funds released back to his account Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and confirm that the customer’s order has been cancelled We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and expectations for the terms of Dell’s Limited Hardware Warranty We regret any miscommunication which may have occurred and appreciate the feedback To have a definite start date that is equal for all Dell customers, warranty coverage for Dell computers begins on the date of invoice and Dell will not fluctuate commencement of warranty coverage based on the service level of shipment a customer selects, which can be “Next day” or “3-business day” with possible delays due to elements outside of Dell’s control Dell will not provide extra days of warranty coverage based on incorrect customer expectations Since the date of the submission, a Dell representative contacted the customer to discuss their concerns Our representative denied the request for extra days of warranty however, for customer satisfaction reasons, processed a $concession We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc