Today’s Date: 05/05/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Andrew Shluzas, to address the contents of their correspondenceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
A Dell representative is continuing to work with ** [redacted] to achieve an amicable resolution for his concernsA replacement unit was delivered to him on June 19th, Please have him contact our representative directly by e-mail at [redacted] to confirm resolution
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that the replacement order was delayed due to product availability issuesOur representative worked with our order verification team to resolve this matterOur records show that an order# [redacted] has been delivered to Ms [redacted] on February 17th, under Pilot Shipment# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I did not damage the systemIt was like that when I bought itWhen it was allegedly repaired, it was not working when it was returnedNow, the same port is loose and not working againHow can you buy a brand new computer and have the mother board be damaged? How is it that the internal port which was not working when I bought it be loose and not working for the THIRD TIME? I just ordered a new power cord to see if that will help but I am pretty sure the problem is the internal part is defectiveHow can you buy a new computer and within six months have repairs and soon to be I did not pull on the power cord, trip on it or damage it in any wayI live alone and no one but me is in the house and I have not touched anything I owned a DELL previous to this as you can see by my records and never had this problemSo you are implying that I suddenly, after years of owning DELLs, am suddenly tripping every month?After this many problems, it is clear it does not pass a warranty of fitness and you are doing nothing to rectify the fact that you have sold me a lemon computerI would even settle for a third party examining it to determine whether it’s operator errror or a bad system.I feel DELL computers is shirking it’s responsibilities, forced me to pay for a repair for damage I did not commit (nor have I admitted to it.) and has been anything but helpfulIf the power cord I ordered does not fit in properly tomorrow the computer will have to go on for the FIFTH TIME IN SEVEN MONTHS Regards, Anastasia ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has offered the customer a 10% discount on repairs due to his system being out of warranty Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Thank you for providing a copy of the customer’s correspondenceA Dell representative will be assigned to this case and will contact the customer to address the contents of their correspondence
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , created a credit against the order Mr [redacted] placedOur records indicate the credit has been applied to the original form of paymentMr [redacted] has not responded to subsequent contact attempts, however; [redacted] remains available and may be contacted via email at [redacted] @Dell.comWe regret any dissatisfaction Mr [redacted] may have experienced Sincerely, Advanced Resolution Group Incident ID: Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative [redacted] has been in contact with Mr*** [redacted] has confirmed that Dell did respond to the dispute through Citibank but Mr [redacted] has indicated that his bank states Dell has notDell records have been confirmed that Mr [redacted] has received the refundDell representative offered to do a conference call with Mr [redacted] and Citibank which was declinedDell considers this matter closed since Dell has confirmed the dispute was accepted and funds were returnedWe ask that Mr [redacted] resolve this matter with CitibankSincerely, FID [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative explained the terms of the Limited Hardware Warranty, which expired on Feburary 8, However, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered technical assistancePlease note, the customer declined our offer of assistanceTheir request for product replacement was respectfully deniedShould Ms [redacted] have any additional concerns, she can reach out to Dell’s fee based, out of warranty support at [redacted] , or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed an onsite service, which was completed on March 4th, Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] A Dell representative recently contacted Dr [redacted] regarding his concerns and offered technical assistance; however, Dr [redacted] elected not to accept our offer of assistanceOur representative explained the terms and conditions of the return policy (applies only to purchases directly from Dell) [redacted] Please note that the product was purchased from a third party retailer; therefore, returns are governed by the policies of the retailer where the product was purchasedHis request for a refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative contacted directly by e-mail at [redacted] @Dell.com, in case Dr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Mr [redacted] has not returned the order so credit has not posted We advised Mr [redacted] to return the order by Aug We will extend this offer to September 16th if the customer chooses not return no credit will be posted We ask that Mr [redacted] contact the representative by emailing [redacted] _***@Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate Credit Memo [redacted] $has been applied to the customers original form of paymentSincerely, Advanced Resolution Group FID # [redacted] Dell
Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted Mr [redacted] by phone and e-mail; however has not been able to discuss the contents of his correspondenceOur representative may be contacted directly by email at [redacted] [email protected]
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] This is a BS answer Dell needs to step up and honor what they committed to doI have spent thousands of dollars with this company and would have spent thousands more but they have just lost my respect and my future business over a few dollars that I was promisedIf they treat all there customers this why they might as well close there doors
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative contacted him and conferenced him in with technical supportMr [redacted] has not replied to subsequent contact attemptsOur representative remains available and we regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Today’s Date: 08/18/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states the order placed included a charge for an upgraded warranty that he did not chooseAt this time the agent apologized for the issue and has refunded the differenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] with any additional questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has assisted the customer with the technical issue he had been having with the optical drive not opening and working properly [redacted] arranged an onsite service call to replace the drive for the customer The customer reports the computer is now working as designed We appreciate the customer allowing Dell to address this matter for him Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsPlease note that our representative is continuing to work with the gift card department to resolve this matterHowever, we ask that Mr [redacted] provide the requested gift card details to avoid further delays in this matterShould he have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission The customer has reported damage to her Liquid Crystal Display (LCD) of her Dell Inspiron 15-laptop computer The system had been sent to the Dell Depot for a thorough examination by one of our certified technicians and while there it has been determined the type of damage to the computer is not supported by the type of hardware warranty the customer has on her system Therefore, there is a cost to the customer if she would like Dell to repair the system Our records indicate Dell representative; ***, in the interest of customer satisfaction, has offered the customer a ten percent (10%) discount off the quoted repair cost of $plus Tax This repair price is a reduction from the original quote of $ Dell believes our offer is generous and we hope the customer reconsiders and accepts the offer At this time, the customer has declined all offers presented The customer has ***’s contact information should she change her mind and decide she would like to take advantage of the offer Dell will be happy to reopen the case in order to assist the customer further at that time Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Today’s Date: 05/05/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Andrew Shluzas, to address the contents of their correspondenceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
A Dell representative is continuing to work with ** [redacted] to achieve an amicable resolution for his concernsA replacement unit was delivered to him on June 19th, Please have him contact our representative directly by e-mail at [redacted] to confirm resolution
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that the replacement order was delayed due to product availability issuesOur representative worked with our order verification team to resolve this matterOur records show that an order# [redacted] has been delivered to Ms [redacted] on February 17th, under Pilot Shipment# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I did not damage the systemIt was like that when I bought itWhen it was allegedly repaired, it was not working when it was returnedNow, the same port is loose and not working againHow can you buy a brand new computer and have the mother board be damaged? How is it that the internal port which was not working when I bought it be loose and not working for the THIRD TIME? I just ordered a new power cord to see if that will help but I am pretty sure the problem is the internal part is defectiveHow can you buy a new computer and within six months have repairs and soon to be I did not pull on the power cord, trip on it or damage it in any wayI live alone and no one but me is in the house and I have not touched anything I owned a DELL previous to this as you can see by my records and never had this problemSo you are implying that I suddenly, after years of owning DELLs, am suddenly tripping every month?After this many problems, it is clear it does not pass a warranty of fitness and you are doing nothing to rectify the fact that you have sold me a lemon computerI would even settle for a third party examining it to determine whether it’s operator errror or a bad system.I feel DELL computers is shirking it’s responsibilities, forced me to pay for a repair for damage I did not commit (nor have I admitted to it.) and has been anything but helpfulIf the power cord I ordered does not fit in properly tomorrow the computer will have to go on for the FIFTH TIME IN SEVEN MONTHS Regards, Anastasia ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has offered the customer a 10% discount on repairs due to his system being out of warranty Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Thank you for providing a copy of the customer’s correspondenceA Dell representative will be assigned to this case and will contact the customer to address the contents of their correspondence
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , created a credit against the order Mr [redacted] placedOur records indicate the credit has been applied to the original form of paymentMr [redacted] has not responded to subsequent contact attempts, however; [redacted] remains available and may be contacted via email at [redacted] @Dell.comWe regret any dissatisfaction Mr [redacted] may have experienced Sincerely, Advanced Resolution Group Incident ID: Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative [redacted] has been in contact with Mr*** [redacted] has confirmed that Dell did respond to the dispute through Citibank but Mr [redacted] has indicated that his bank states Dell has notDell records have been confirmed that Mr [redacted] has received the refundDell representative offered to do a conference call with Mr [redacted] and Citibank which was declinedDell considers this matter closed since Dell has confirmed the dispute was accepted and funds were returnedWe ask that Mr [redacted] resolve this matter with CitibankSincerely, FID [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative explained the terms of the Limited Hardware Warranty, which expired on Feburary 8, However, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered technical assistancePlease note, the customer declined our offer of assistanceTheir request for product replacement was respectfully deniedShould Ms [redacted] have any additional concerns, she can reach out to Dell’s fee based, out of warranty support at [redacted] , or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed an onsite service, which was completed on March 4th, Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] A Dell representative recently contacted Dr [redacted] regarding his concerns and offered technical assistance; however, Dr [redacted] elected not to accept our offer of assistanceOur representative explained the terms and conditions of the return policy (applies only to purchases directly from Dell) [redacted] Please note that the product was purchased from a third party retailer; therefore, returns are governed by the policies of the retailer where the product was purchasedHis request for a refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative contacted directly by e-mail at [redacted] @Dell.com, in case Dr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Mr [redacted] has not returned the order so credit has not posted We advised Mr [redacted] to return the order by Aug We will extend this offer to September 16th if the customer chooses not return no credit will be posted We ask that Mr [redacted] contact the representative by emailing [redacted] _***@Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate Credit Memo [redacted] $has been applied to the customers original form of paymentSincerely, Advanced Resolution Group FID # [redacted] Dell
Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted Mr [redacted] by phone and e-mail; however has not been able to discuss the contents of his correspondenceOur representative may be contacted directly by email at [redacted] [email protected]
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] This is a BS answer Dell needs to step up and honor what they committed to doI have spent thousands of dollars with this company and would have spent thousands more but they have just lost my respect and my future business over a few dollars that I was promisedIf they treat all there customers this why they might as well close there doors
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative contacted him and conferenced him in with technical supportMr [redacted] has not replied to subsequent contact attemptsOur representative remains available and we regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Today’s Date: 08/18/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states the order placed included a charge for an upgraded warranty that he did not chooseAt this time the agent apologized for the issue and has refunded the differenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] with any additional questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has assisted the customer with the technical issue he had been having with the optical drive not opening and working properly [redacted] arranged an onsite service call to replace the drive for the customer The customer reports the computer is now working as designed We appreciate the customer allowing Dell to address this matter for him Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsPlease note that our representative is continuing to work with the gift card department to resolve this matterHowever, we ask that Mr [redacted] provide the requested gift card details to avoid further delays in this matterShould he have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission The customer has reported damage to her Liquid Crystal Display (LCD) of her Dell Inspiron 15-laptop computer The system had been sent to the Dell Depot for a thorough examination by one of our certified technicians and while there it has been determined the type of damage to the computer is not supported by the type of hardware warranty the customer has on her system Therefore, there is a cost to the customer if she would like Dell to repair the system Our records indicate Dell representative; ***, in the interest of customer satisfaction, has offered the customer a ten percent (10%) discount off the quoted repair cost of $plus Tax This repair price is a reduction from the original quote of $ Dell believes our offer is generous and we hope the customer reconsiders and accepts the offer At this time, the customer has declined all offers presented The customer has ***’s contact information should she change her mind and decide she would like to take advantage of the offer Dell will be happy to reopen the case in order to assist the customer further at that time Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell