Thank you for writing in with your concerns regarding your TripAdvisor and [redacted] listingWhen you list your vacation rental on [redacted] , the advertisement is also placed on TripAdvisor’s Vacation Rental TabAny updates that are made to the [redacted] listing through your account will be reflected on TripAdvisor as wellI have confirmed that we did terminate your account per your request in January and no charge was made on your card The account does still exist, so you are able to log in and edit or activate your property at any timeUnfortunately when the payment was not made and the account deactivated, the property was not deleted permanently from our sitesI have insured that this property is now removed and you will no longer be receiving any inquiriesPlease keep in mind that sometimes a property may stay saved in data on the internet, such as in [redacted] searches or in a traveler’s bookmark bar, however that will be removed after a few daysPlease reach out to [redacted] with any further concerns you may have regarding your accountWe can be reached on 1-***- [redacted] or at [redacted] @ [redacted] .com
We thank this owner for taking the time to write to us and provide us with their comments concerning our new owner dashboardTheir feedback is greatly appreciated as we are always trying to improve our service to be more accommodating to our customersWe recently removed the rates tab in response to feedback from travelersTravelers found the rates tables confusing and would rather use the booking form to enter their dates of stayBecause online booking is not enabled for your listing, we are leaving the booking process up to youWhen a traveler inquires about specific dates of stay, we will display the lowest nightly rate you’ve set for that month, but you will need to reply with the total cost of the stayIf you’d like to enable online booking so that travelers are quoted the total cost of booking your property, you will need to add a deposit methodHowever, our engineers are currently in the process of improving the inquiry form so that travelers will be quoted the total rental cost based on your rates before inquiringFlipKey does have message templates that are available for your use in your account, however they not required and are customizableThe templates can be edited and saved within the Booking Settings tab of your account or you can always opt out of using those templates when you reply to any message There is also the ability to block any inquiries from being sent to you if the dates are marked as blocked in your calendarYou can change this setting in the Contact Settings section of your account and check the box so that any inquires are not able to be sent for unavailable calendar dates.We sincerely apologize for the difficulties in being able to contact our customer service, wanted to assure you that we are expanding our support staff to better meet your needs We can be contacted through [redacted]
In response to this complaint and desired resolution we deactivated the property on 6th April 2015. See evidence below, this screenshot has been taken from the internal system we use. This audits activation and deactivation of properties. -It is true that this consumer received exposure on the TripAdvisor website as a result of signing up with [redacted] , the exposure on the TripAdvisor platform did not come at an additional cost to the consumer. -At the time of their complaint we can confirm that [redacted] advertisers were given a brand new account layout, this came with the migration from [redacted] s old system over to TripAdvisors new system. At the time we were welcoming feedback from all [redacted] advertisers regarding the new layout and considering changes based on feedback. -The consumer also expressed dissatisfaction with the increase of our Subscription price. We did increase this in 2015. We offer more than one account type the advertiser could have converted too, one of which is free to advertise and they can pay us commission on each booking they process through us. I hope this is enough for you to consider reopening the complaint, please let me know if you need any further information. Many thanks, [redacted] ***Senior Customer Relations Execuitve [redacted]
After doing further investigation on Mrs*** listing, it can be confirmed that no new inquiries have appeared in her account since April 4th. Any inquiries that continue to arrive in the account are replies and correspondence already in progress from past clients. The account is no longer live on our website and therefore no guest can see their response rate (of 95%) or inquire on their property. Mrs*** can reach out to us directly for any further clarification
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. I am sorry to continue this as we really want this resolved as soon as possible Our property is still available for viewing on the TripAdvisor websiteInquiries are still able to be made as other people have gone to the website for me and are able to view the property for inquiry Therefore, it is not a problem with us receiving the inquiries, we aren't but you are missing the problem It is that people can still view our property for inquiry and therefore if we don't answer them because you haven't provided them the correct information that we are no longer receiving inquiries via *** and therefore TripAdvisor, you are giving our potential renters a sense of who we are as owners/landlords We want our listing to be removed from viewing on TripAdvisor and you obviously haven't provided that solution Please provide that response as soon as possible and we can mutually come to an agreement that this issue has been resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedHowever, by my choosing to accept this response which was obviously delayed for quite some time, I haven't changed my personal opinion that the businesses associated with my complaint have questionable business practices that should be monitored for the sake of the public good
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** I have waited for the listing to be removed from the TripAdvisor website and it has not been removed as of 4/12/ Renters are still able to make inquiries for our property but we do not receive them This remains a problem because we are then made to look unresponsive and irresponsible when we are not the ones being unresponsive here We sent you emails and two letters to get this resolved months ago and it remains unresolved Thank you for your prompt attention in this matter
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowWhat I don't accept is them asking me to do supply them with all the documents that I have already supplied to them to prove this is a fraudlent review. *** is doing a very poor job these days at running their businessThey are asking me to jump through hoops that I have already done My assistant and I compiled all the email proving that the guest did not stay at the property and how she fabricated the story she fabricatedWe provided documentation proving she was given a full refund when she wrote in the review that she did not receive anything Their review staff did not even take the time to read the documents and basicially refused to return my emails when I repeatedly keep telling them she did not stay there and did get all of her money backSo now they are asking me to waste more of my time to do it all over again and that is very unfair to me and my staffI even got a mail from customer service the other day telling me to contact the review staff again I responded to the case telling them I had done it and I got an auto response telling me there was no open case even though they had just sent the email the day prior So why can't someone at *** who cares, go back and find all of the documents that I already sent and actually read them Our explaination is very clear at why she did this review It states in our complaint to them that she simply wanted to stay where she was staying prior and not moveShe had agreed to stay at our property and paid It was all about convenience to her but just not wanting to come is not an allowed reason to cancel in the agreement she agreed to So the day prior she came over to the property and made up some story about a dangerous inclineIt was pathetic We have hundreds of guests every year and it doesn't exist Even her husband, who she said couldn't walk up the path, said it wasn't a big deal So agreed to show up the next day and check in (you have the emails proving it) and then didn'ts show and then just keep bhing so I gave her a 100% refund just to make her go away She states in the reivew she got nothing back Its now been months that I have been flighing *** on this and they won't read the document and I have found several places in their terms where it says people hav to had stayed to review So as a last resort I just took the listing down My owner is not happyI lost my money on the listing and *** could care less You would think that a customer with about listings would be treated with respectI'm not acting for specail treatmentI'm jsut asking your review staff to actully do their job and be fair to owners and agents and not just vengeful travelers.
Regards,
*** ***
Hello [redacted], We wanted to reach out and let you know that we have re-sent our original correspondence from July 25th to you once again at your e-mail address of [redacted]@gmail.com. Your support ticket number with TripAdvisor is #[redacted]. We hope that the information provided will help you with your inquiry regarding your most recent review. Kind regards, TripAdvisor Customer Relations Department
Dear [redacted],Thank you for your feedback and we are sorry to hear that you wish to make a complaint.The pre-authorization is made when you make a booking request through our system. Unfortunately if the initial request isn't accepted by the owner, the bank or credit card provider will still hold onto...
the funds up to 5 working days after the initial transaction is made. This varies from bank to bank and we can only advise to contact them to discuss this further. This is unfortunately out of our control and we will have never at any point received those funds. Due to the time you made this complaint we would hope that the bank or credit card provider have now released the funds back into your account.Many thanks for your patience whilst we assisted you and please do let us know if there is anything else we can help with.Best Regards,[redacted] Customer Care
Hello Ms. [redacted], Thank you kindly for your feedback. In this case it does appear that the hotel made the decision to provide you with a twin-bedded room. We have attached the requests from both TripAdvisor as well as our partner [redacted] that were sent to the hotel, both of which designated a queen-bedded room. It would seem that the hotel did not have the type of room you requested available upon check-in, but we do want to reiterate that this information was indeed provided to the hotel. Kind regards, TripAdvisor Customer Relations Department
Hello Mrs. [redacted], Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. I am writing to confirm that we have reached out to you via e-mail. Kind regards, TripAdvisor Customer Relations Department.
Dear [redacted],Thank you for taking the time to write to us regarding your complaint. We have investigated your complaint in detail and we are sorry to hear about your experience. We have noted that the owner contacted us to cancel your booking, as the property was unavailable for the dates...
required, the owner unfortunately accepted the booking request. For this reason, the booking should have been cancelled at this point of contact. The $150 cancellation fee is applied to owners who cancel bookings, this fee should not be covered by a traveler. The booking was not canceled at the time because the owner was prepared to offer an alternative property. We're sorry to hear that the alternative property offered by the owner had smells of an illicit substance, we can only imagine the distress this may have caused for you and your family. We will send you an email directly and we are prepared to offer as a gesture of goodwill the booking fee relating to this booking. Thank you for taking the time to bring this to our attention. Many thanks,[redacted] - TripAdvisor Customer Care
Hello [redacted],Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. We are so sorry to hear that you are yet to hear back from one of the Customer Relations representatives for TripAdvisor. A member of our team did reach out to you via email yesterday to reconcile the issue surrounding your review queries. We will be sending you a further email today in the hopes of resolving your complaint. Kind regards, TripAdvisor Customer Relations Department
Dear [redacted],Thank you for taking the time to leave a review.
We are sincerely sorry to learn about the inconvenient experience you
encountered with your reservation and when you attempted to contact our
customer support team. Our goal is to make sure that our travelers have
an easy and stress free reservation. Therefore, we take travelers claims such
as yours very seriously and we make sure to resolve such claims in a timely and
efficient manner. Once again I do sincerely apologize that this wasn’t the case
with your claim.We were
able to locate a case associated to your reservation and I would like to assure
you we are working to resolve this matter for you to the best of our abilities. Our
senior customer relations agent will be reaching out to you shortly to further
address and resolve this matter for you.
I'm not providing my personal credit card statements that violates my privacy. You can easily refund all you took.Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I DO NOT WANT my business listing renewed
Regards,
[redacted]
Hi [redacted],We appreciate your frustrations and we've carefully checked the correspondence that was escalated with our Customer Relations Team. We would like you to check the attachment within this response that shows the exact time zone for the property you booked. I have mirrored your booking process(different dates as original dates unavailable) and if you check the cancellation policy, which we would always advise to. It is clear that the EST time zone is stated when booking in the USA. Best Regards,[redacted] - FlipKey Customer Care
Hello [redacted], Thank you for bringing your inquiry to TripAdvisor's Revdex.com page. We work hard to provide our members - travelers and owners alike - with great service and would be sorry to see you go. In order to close your account, visit your 'Account Info' page. You can also access the page...
by accessing the following page: [redacted]
This action will allow you to permanently close your account. Kind regards,TripAdvisor Customer Relations Team
Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I'm not trying to be rude but you just lying to myself and the Revdex.com you said that someone would be in touch with me and would be able to give me more information that is the exact opposite of what happened someone did finally get back to me in the middle of the night they think in email and all they said is were sorry for your inconvenience but it's a secret they can't tell me why they can't tell me if I broke a rule they can't even tell me why my review was selected the thing years in the last week I've received two emails telling me that fellow users have flagged two different reviews after reviewing hundreds of locations and never having an issue all the sudden in one week there are two to reviews being questioned that doesn't seem a little odd to you and then you message me and tell me that it's some secret I don't want to know the formula for your companies algorithms that you use to identify suspicious reviews but refusing to tell me what I did wrong and how old am I expected to correct the issue I am under the impression that the review was fine so I would appreciate it if you would have somebody actually do what you said actually give me some more information and/or post my review I have looked at the review again I'm discussing some of the shortcomings issues with breakfast this Wi-Fi but I also mention that the location is great I didn't use any foul language I didn't specifically name anyone particular person if it's a question about me actually staying at the hotel again I can provide hotel confirmations so I need somebody to actually tell me what's wrong with this review
Regards,
[redacted]
Thank you for writing in with your concerns regarding your TripAdvisor and [redacted] listingWhen you list your vacation rental on [redacted] , the advertisement is also placed on TripAdvisor’s Vacation Rental TabAny updates that are made to the [redacted] listing through your account will be reflected on TripAdvisor as wellI have confirmed that we did terminate your account per your request in January and no charge was made on your card The account does still exist, so you are able to log in and edit or activate your property at any timeUnfortunately when the payment was not made and the account deactivated, the property was not deleted permanently from our sitesI have insured that this property is now removed and you will no longer be receiving any inquiriesPlease keep in mind that sometimes a property may stay saved in data on the internet, such as in [redacted] searches or in a traveler’s bookmark bar, however that will be removed after a few daysPlease reach out to [redacted] with any further concerns you may have regarding your accountWe can be reached on 1-***- [redacted] or at [redacted] @ [redacted] .com
We thank this owner for taking the time to write to us and provide us with their comments concerning our new owner dashboardTheir feedback is greatly appreciated as we are always trying to improve our service to be more accommodating to our customersWe recently removed the rates tab in response to feedback from travelersTravelers found the rates tables confusing and would rather use the booking form to enter their dates of stayBecause online booking is not enabled for your listing, we are leaving the booking process up to youWhen a traveler inquires about specific dates of stay, we will display the lowest nightly rate you’ve set for that month, but you will need to reply with the total cost of the stayIf you’d like to enable online booking so that travelers are quoted the total cost of booking your property, you will need to add a deposit methodHowever, our engineers are currently in the process of improving the inquiry form so that travelers will be quoted the total rental cost based on your rates before inquiringFlipKey does have message templates that are available for your use in your account, however they not required and are customizableThe templates can be edited and saved within the Booking Settings tab of your account or you can always opt out of using those templates when you reply to any message There is also the ability to block any inquiries from being sent to you if the dates are marked as blocked in your calendarYou can change this setting in the Contact Settings section of your account and check the box so that any inquires are not able to be sent for unavailable calendar dates.We sincerely apologize for the difficulties in being able to contact our customer service, wanted to assure you that we are expanding our support staff to better meet your needs We can be contacted through [redacted]
In response to this complaint and desired resolution we deactivated the property on 6th April 2015. See evidence below, this screenshot has been taken from the internal system we use. This audits activation and deactivation of properties. -It is true that this consumer received exposure on the TripAdvisor website as a result of signing up with [redacted] , the exposure on the TripAdvisor platform did not come at an additional cost to the consumer. -At the time of their complaint we can confirm that [redacted] advertisers were given a brand new account layout, this came with the migration from [redacted] s old system over to TripAdvisors new system. At the time we were welcoming feedback from all [redacted] advertisers regarding the new layout and considering changes based on feedback. -The consumer also expressed dissatisfaction with the increase of our Subscription price. We did increase this in 2015. We offer more than one account type the advertiser could have converted too, one of which is free to advertise and they can pay us commission on each booking they process through us. I hope this is enough for you to consider reopening the complaint, please let me know if you need any further information. Many thanks, [redacted] ***Senior Customer Relations Execuitve [redacted]
After doing further investigation on Mrs*** listing, it can be confirmed that no new inquiries have appeared in her account since April 4th. Any inquiries that continue to arrive in the account are replies and correspondence already in progress from past clients. The account is no longer live on our website and therefore no guest can see their response rate (of 95%) or inquire on their property. Mrs*** can reach out to us directly for any further clarification
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. I am sorry to continue this as we really want this resolved as soon as possible Our property is still available for viewing on the TripAdvisor websiteInquiries are still able to be made as other people have gone to the website for me and are able to view the property for inquiry Therefore, it is not a problem with us receiving the inquiries, we aren't but you are missing the problem It is that people can still view our property for inquiry and therefore if we don't answer them because you haven't provided them the correct information that we are no longer receiving inquiries via *** and therefore TripAdvisor, you are giving our potential renters a sense of who we are as owners/landlords We want our listing to be removed from viewing on TripAdvisor and you obviously haven't provided that solution Please provide that response as soon as possible and we can mutually come to an agreement that this issue has been resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedHowever, by my choosing to accept this response which was obviously delayed for quite some time, I haven't changed my personal opinion that the businesses associated with my complaint have questionable business practices that should be monitored for the sake of the public good
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** I have waited for the listing to be removed from the TripAdvisor website and it has not been removed as of 4/12/ Renters are still able to make inquiries for our property but we do not receive them This remains a problem because we are then made to look unresponsive and irresponsible when we are not the ones being unresponsive here We sent you emails and two letters to get this resolved months ago and it remains unresolved Thank you for your prompt attention in this matter
Regards,
*** ***
Revdex.com:
hing so I gave her a 100% refund just to make her go away She states in the reivew she got nothing back Its now been months that I have been flighing *** on this and they won't read the document and I have found several places in their terms where it says people hav to had stayed to review So as a last resort I just took the listing down My owner is not happyI lost my money on the listing and *** could care less You would think that a customer with about listings would be treated with respectI'm not acting for specail treatmentI'm jsut asking your review staff to actully do their job and be fair to owners and agents and not just vengeful travelers.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowWhat I don't accept is them asking me to do supply them with all the documents that I have already supplied to them to prove this is a fraudlent review. *** is doing a very poor job these days at running their businessThey are asking me to jump through hoops that I have already done My assistant and I compiled all the email proving that the guest did not stay at the property and how she fabricated the story she fabricatedWe provided documentation proving she was given a full refund when she wrote in the review that she did not receive anything Their review staff did not even take the time to read the documents and basicially refused to return my emails when I repeatedly keep telling them she did not stay there and did get all of her money backSo now they are asking me to waste more of my time to do it all over again and that is very unfair to me and my staffI even got a mail from customer service the other day telling me to contact the review staff again I responded to the case telling them I had done it and I got an auto response telling me there was no open case even though they had just sent the email the day prior So why can't someone at *** who cares, go back and find all of the documents that I already sent and actually read them Our explaination is very clear at why she did this review It states in our complaint to them that she simply wanted to stay where she was staying prior and not moveShe had agreed to stay at our property and paid It was all about convenience to her but just not wanting to come is not an allowed reason to cancel in the agreement she agreed to So the day prior she came over to the property and made up some story about a dangerous inclineIt was pathetic We have hundreds of guests every year and it doesn't exist Even her husband, who she said couldn't walk up the path, said it wasn't a big deal So agreed to show up the next day and check in (you have the emails proving it) and then didn'ts show and then just keep b
Regards,
*** ***
Hello [redacted], We wanted to reach out and let you know that we have re-sent our original correspondence from July 25th to you once again at your e-mail address of [redacted]@gmail.com. Your support ticket number with TripAdvisor is #[redacted]. We hope that the information provided will help you with your inquiry regarding your most recent review. Kind regards, TripAdvisor Customer Relations Department
Dear [redacted],Thank you for your feedback and we are sorry to hear that you wish to make a complaint.The pre-authorization is made when you make a booking request through our system. Unfortunately if the initial request isn't accepted by the owner, the bank or credit card provider will still hold onto...
the funds up to 5 working days after the initial transaction is made. This varies from bank to bank and we can only advise to contact them to discuss this further. This is unfortunately out of our control and we will have never at any point received those funds. Due to the time you made this complaint we would hope that the bank or credit card provider have now released the funds back into your account.Many thanks for your patience whilst we assisted you and please do let us know if there is anything else we can help with.Best Regards,[redacted] Customer Care
Hello Ms. [redacted], Thank you kindly for your feedback. In this case it does appear that the hotel made the decision to provide you with a twin-bedded room. We have attached the requests from both TripAdvisor as well as our partner [redacted] that were sent to the hotel, both of which designated a queen-bedded room. It would seem that the hotel did not have the type of room you requested available upon check-in, but we do want to reiterate that this information was indeed provided to the hotel. Kind regards, TripAdvisor Customer Relations Department
Hello Mrs. [redacted], Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. I am writing to confirm that we have reached out to you via e-mail. Kind regards, TripAdvisor Customer Relations Department.
Dear [redacted],Thank you for taking the time to write to us regarding your complaint. We have investigated your complaint in detail and we are sorry to hear about your experience. We have noted that the owner contacted us to cancel your booking, as the property was unavailable for the dates...
required, the owner unfortunately accepted the booking request. For this reason, the booking should have been cancelled at this point of contact. The $150 cancellation fee is applied to owners who cancel bookings, this fee should not be covered by a traveler. The booking was not canceled at the time because the owner was prepared to offer an alternative property. We're sorry to hear that the alternative property offered by the owner had smells of an illicit substance, we can only imagine the distress this may have caused for you and your family. We will send you an email directly and we are prepared to offer as a gesture of goodwill the booking fee relating to this booking. Thank you for taking the time to bring this to our attention. Many thanks,[redacted] - TripAdvisor Customer Care
Hello [redacted],Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. We are so sorry to hear that you are yet to hear back from one of the Customer Relations representatives for TripAdvisor. A member of our team did reach out to you via email yesterday to reconcile the issue surrounding your review queries. We will be sending you a further email today in the hopes of resolving your complaint. Kind regards, TripAdvisor Customer Relations Department
Dear [redacted],Thank you for taking the time to leave a review.
We are sincerely sorry to learn about the inconvenient experience you
encountered with your reservation and when you attempted to contact our
customer support team. Our goal is to make sure that our travelers have
an easy and stress free reservation. Therefore, we take travelers claims such
as yours very seriously and we make sure to resolve such claims in a timely and
efficient manner. Once again I do sincerely apologize that this wasn’t the case
with your claim.We were
able to locate a case associated to your reservation and I would like to assure
you we are working to resolve this matter for you to the best of our abilities. Our
senior customer relations agent will be reaching out to you shortly to further
address and resolve this matter for you.
I'm not providing my personal credit card statements that violates my privacy. You can easily refund all you took.Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I DO NOT WANT my business listing renewed
Regards,
[redacted]
Hi [redacted],We appreciate your frustrations and we've carefully checked the correspondence that was escalated with our Customer Relations Team. We would like you to check the attachment within this response that shows the exact time zone for the property you booked. I have mirrored your booking process(different dates as original dates unavailable) and if you check the cancellation policy, which we would always advise to. It is clear that the EST time zone is stated when booking in the USA. Best Regards,[redacted] - FlipKey Customer Care
Hello [redacted], Thank you for bringing your inquiry to TripAdvisor's Revdex.com page. We work hard to provide our members - travelers and owners alike - with great service and would be sorry to see you go. In order to close your account, visit your 'Account Info' page. You can also access the page...
by accessing the following page: [redacted]
This action will allow you to permanently close your account. Kind regards,TripAdvisor Customer Relations Team
Better...
Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I'm not trying to be rude but you just lying to myself and the Revdex.com you said that someone would be in touch with me and would be able to give me more information that is the exact opposite of what happened someone did finally get back to me in the middle of the night they think in email and all they said is were sorry for your inconvenience but it's a secret they can't tell me why they can't tell me if I broke a rule they can't even tell me why my review was selected the thing years in the last week I've received two emails telling me that fellow users have flagged two different reviews after reviewing hundreds of locations and never having an issue all the sudden in one week there are two to reviews being questioned that doesn't seem a little odd to you and then you message me and tell me that it's some secret I don't want to know the formula for your companies algorithms that you use to identify suspicious reviews but refusing to tell me what I did wrong and how old am I expected to correct the issue I am under the impression that the review was fine so I would appreciate it if you would have somebody actually do what you said actually give me some more information and/or post my review I have looked at the review again I'm discussing some of the shortcomings issues with breakfast this Wi-Fi but I also mention that the location is great I didn't use any foul language I didn't specifically name anyone particular person if it's a question about me actually staying at the hotel again I can provide hotel confirmations so I need somebody to actually tell me what's wrong with this review
Regards,
[redacted]