Hello [redacted], We are sincerely sorry to hear that you are not receiving spam contacts in relation to your search on our site. I have reached out to you at the email address on file for this complaint to provide further instructions on how to unsubscribe from TripAdvisor emails. I would...
also recommend marking any spam contact as spam in your email account, as this should help prevent future contacts. If you require any further assistance, please let us know via direct reply to my email. Thank you and have a good day.
Hello Mr. [redacted], Thank you for contacting us about the phone call you received. We are very sorry that you have been subjected to these unsolicited phone calls, but please note that TripAdvisor is completely uninvolved with these bad actors. They are using our name and intellectual property...
without our permission and in an effort to confuse consumers. We are aware of the practice and are in the process of teaming with law enforcement and other parties in an effort to shut them down. Kind regards, TripAdvisor Customer Relations Departme
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Two days ago I spoke with a manager at TripAdvisor named [redacted]. I explained to Mr. [redacted] that the salesperson ([redacted]) that originally sold me the TripAdvisor service did not provide the service that he promised. Mr. [redacted] went as far as telling me that he was too busy to help me when I asked for it. I also told me that the next person that was assigned to replace Mr. [redacted] also did not help. Lastly, I explained that I called and was left on hold without anyone ever answering for more than 45 minutes...Mr [redacted] was sympathetic and apologetic of the past services and tried to convince me that their product and services have improved. I asked Mr [redacted] to stop the automatic payment that was being taken from my bank account. He could not (or possibly would not) but said that he'd talk with his Director and would contact me the next day. I didn't hear from Mr [redacted] again nor did I hear from his director. I don't think I should be charged for the service that I'm not getting.
Regards,
[redacted]
Hello [redacted]Thank you for your rebuttal filed with Revdex.com. We must reiterate our message that we are aware of the practice and are in the process of teaming with law enforcement and other parties in an effort to shut them down. We apologize in the meantime for the unsolicited faxes that you are receiving. Kind regards, TripAdvisor Customer Relations Department
Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. One of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding your account query.Kind regards, TripAdvisor Customer Relations...
After some initial accounting delays, [redacted]'s refund for $77.20 has been approved and should arrive at the mailing address she provided us within a week's time.
Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. One of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding your query pertaining to an Ownership Change for '[redacted]'. Kind...
Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. One of the Hotel Solution representatives for TripAdvisor will be reaching out to you today to reconcile the issue surrounding your request to cancel you business listing subscription. Kind regards,...
Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. TripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotel. One of the Customer Relations representatives for TripAdvisor will be reaching out to you...
via email to reconcile the issue surrounding your booking. Kind regards, TripAdvisor Customer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I have attached the following screen shots which show the ongoing attempt to resolve this dispute through trip advisor amicably. The response does not address this ongoing dispute and does not acknowledge the account in question. I have tried in vain to offer evidence to clearly show a violation of the terms and conditions set forth by trip advisor and to clearly prove this is a case of fraud, yet have been repeatedly rejected by automated responses.
Regards,
[redacted]
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I am attaching the page that was shown on trip advisory that shows that payment was due by 3/20/16. No where on this page does it state a time zone that I have to adhere to. Since it was cancelled at 5:36 am on 3/20/16 on a Saturday, it would seem that they cancelled it before I even got the chance to continue with my final payment. The fact that their website doesn't show a time - and they stand by UTI rather than putting it on their website as well, should be CLEARLY placed on their webpage as well. If it was, there wouldn't have been a problem with payments. It would have been paid in time. Because they were negligent in not adding the time zone, they need to refund me the money that they took.
Regards,
[redacted]
Hello Mr. [redacted], Thank you for your response. We again would like to take that chance to apologize for any confusion that may have been caused by the second e-mail you received in response to your review. However, we must reiterate the information from our previous response in that we do not have any additional correspondence from the property in our system in response to your review and thus not in a position to share information that we are not in possession of. We apologize that we cannot be of further assistance. Should you choose to pursue legal action, please send all legal correspondence via mail to our Legal Department: TripAdvisor LLC, Legal Department [redacted] Kind regards, TripAdvisor Customer Relations Department
We thank this owner for taking the time to write to us and provide us with their comments concerning our new owner dashboard. Their feedback is greatly appreciated as we are always trying to improve our service to be more accommodating to our customers. We recently removed the rates tab in response...
to feedback from travelers. Travelers found the rates tables confusing and would rather use the booking form to enter their dates of stay. Because online booking is not enabled for your listing, we are leaving the booking process up to you. When a traveler inquires about specific dates of stay, we will display the lowest nightly rate you’ve set for that month, but you will need to reply with the total cost of the stay. If you’d like to enable online booking so that travelers are quoted the total cost of booking your property, you will need to add a deposit method. However, our engineers are currently in the process of improving the inquiry form so that travelers will be quoted the total rental cost based on your rates before inquiring. FlipKey does have message templates that are available for your use in your account, however they not required and are customizable. The templates can be edited and saved within the Booking Settings tab of your account or you can always opt out of using those templates when you reply to any message. There is also the ability to block any inquiries from being sent to you if the dates are marked as blocked in your calendar. You can change this setting in the Contact Settings section of your account and check the box so that any inquires are not able to be sent for unavailable calendar dates.We sincerely apologize for the difficulties in being able to contact our customer service, wanted to assure you that we are expanding our support staff to better meet your needs. We can be contacted through [redacted].
In response to this complaint and desired resolution we deactivated the property on 6th April 2015. See evidence below, this screenshot has been taken from the internal system we use. This audits activation and deactivation of properties. -It is true that this consumer received exposure on the TripAdvisor website as a result of signing up with [redacted], the exposure on the TripAdvisor platform did not come at an additional cost to the consumer. -At the time of their complaint we can confirm that [redacted] advertisers were given a brand new account layout, this came with the migration from [redacted]s old system over to TripAdvisors new system. At the time we were welcoming feedback from all [redacted] advertisers regarding the new layout and considering changes based on feedback. -The consumer also expressed dissatisfaction with the increase of our Subscription price. We did increase this in 2015. We offer more than one account type the advertiser could have converted too, one of which is free to advertise and they can pay us commission on each booking they process through us. I hope this is enough for you to consider reopening the complaint, please let me know if you need any further information. Many thanks, [redacted]Senior Customer Relations Execuitve[redacted]
Hi [redacted], Thank you for your message. We are really sorry to hear that you had to cancel this booking. We see that you have been in contact with our Customer Relations Team and although we cannot accept direct responsibility for your decision to pay USD150.00 directly to the advertiser...
for any purpose you might have directly arranged, we decided to extend a gesture of good will in the form of a refund of your booking fee as a full and final settlement of your query. The booking fee refund has been processed on the 28th of April 2016. Many Thanks [redacted] – [redacted] Customer Care
Dear [redacted], Thank you for your message. We are really sorry but in this case we are unable to further assist you since your complaint is related to TripAdvisor (since it's related to review left to an hotel) but you are addressing this complaint to TripAdvisor Vacation Rentals. We would suggest to contact TripAdvisor directly regarding this issue. Many Thanks [redacted] – TripAdvisor Customer Care
Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. One of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to discuss the issue you have with your restaurant change of location. Kind regards, TripAdvisor...
We do apologize for any confusion regarding the dispute process for a review left on **. [redacted] TripAdvisor Vacation Rental listing. We are investigating the information **. [redacted] received and following up with our support agent. Our guidelines do require a guest to have stayed at the...
property for a review to be posted. This guest will have needed to provide proof of their stay to TripAdvisor’s Review support staff so that their review could be allowed on this property. If the guest has not stayed at the property, **. [redacted] has the ability to dispute the review using these instructions: In order to protest a review, email [redacted] and include the following in the message:-A note that he lists his property through [redacted] Property ID or the link to the listing that the review was left on-Exact title of the review left-Guest’s email address-Reason for protest identifying how it violates the review guidelinesAfter receiving the dispute, our content team at TripAdvisor will follow up regarding their decision to remove the review. A screen shot or link to the cancelled booking may need to be provided as further evidence. In the event that a protest is determined valid, the review will be removed from his [redacted] and TripAdvisor listing.We also allow **. [redacted] to respond to negative reviews directly through his dashboard. This is a great way to share an owner's perspective with travelers who view the listing. His response will appear on the propert's listing page and is denoted by a Manager’s Response comment at the end of the review. The management tools to publicly respond to a review can be found by clicking Properties at the top of his dashboard, and selecting Manage Your Reviews from the drop down menu.We do apologize for any confusion **. [redacted] experienced when contacting our support team and hope this has helped to clarify the situation.
I write to you in regards to complaint ID# [redacted] with customer [redacted]. As this complaint remains on our account as unresolved, I would like to present evidence and substantiation for this complaint to be re-examined. The customer originally booked the property using our platform on February 10th, 2015 via tripadvisor.com. We were not contacted regarding her desire for a refund until after the booking had already been cancelled due to non-payment of the booking’s balance due. The customer has indicated they were not properly advised of the booking’s specific due date, including time, at time of booking confirmation. At the time the customer sent her original booking request, the exact due date and time were disclosed on the check-out page in her booking’s cancellation policy. When a customer submits a booking request to a homeowner with their payment, they acknowledge acceptance to our website’s Terms of Use, Privacy Policy, the homeowner’s Booking Conditions, and the booking’s Cancellation Policy. The latter being important as it indicates what possible refund the customer might be due should they choose to cancel *or* fail to pay the booking’s balance by its due date. I have attached a screenshot of our booking request check-out page during this time which would have been nearly identical to the one the customer encountered when submitting her booking request. By clicking the blue “Cancellation Policy” link, the detailed cancellation policy pop-up box populates which fully discloses what happens if a guest fails to pay their booking’s balance payment. This is where the guest acknowledges acceptance to the terms. We did communicate all of this to the customer on April 2nd but the customer simply replied stating she did not accept our response. As any possible refund is up to the discretion of the advertiser she booked with, we made multiple attempts at communicating this to the advertiser in an effort to reach an agreement. Unfortunately, the advertiser did not agree. The customer has disputed the exact time zone she was responsible for paying for the booking balance – this was communicated on the check-out page in the same way illustrated in the attachment. Thank you for re-examining this complaint and please let us know if there is anything else we can provide to help bring this complaint to a resolution. Best regards, [redacted]Senior Customer Relations Executive TripAdvisor Vacation Rentals[redacted]P: [redacted]
Hello [redacted], We are sincerely sorry to hear that you are not receiving spam contacts in relation to your search on our site. I have reached out to you at the email address on file for this complaint to provide further instructions on how to unsubscribe from TripAdvisor emails. I would...
also recommend marking any spam contact as spam in your email account, as this should help prevent future contacts. If you require any further assistance, please let us know via direct reply to my email. Thank you and have a good day.
Hello Mr. [redacted], Thank you for contacting us about the phone call you received. We are very sorry that you have been subjected to these unsolicited phone calls, but please note that TripAdvisor is completely uninvolved with these bad actors. They are using our name and intellectual property...
without our permission and in an effort to confuse consumers. We are aware of the practice and are in the process of teaming with law enforcement and other parties in an effort to shut them down. Kind regards, TripAdvisor Customer Relations Departme
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Two days ago I spoke with a manager at TripAdvisor named [redacted]. I explained to Mr. [redacted] that the salesperson ([redacted]) that originally sold me the TripAdvisor service did not provide the service that he promised. Mr. [redacted] went as far as telling me that he was too busy to help me when I asked for it. I also told me that the next person that was assigned to replace Mr. [redacted] also did not help. Lastly, I explained that I called and was left on hold without anyone ever answering for more than 45 minutes...Mr [redacted] was sympathetic and apologetic of the past services and tried to convince me that their product and services have improved. I asked Mr [redacted] to stop the automatic payment that was being taken from my bank account. He could not (or possibly would not) but said that he'd talk with his Director and would contact me the next day. I didn't hear from Mr [redacted] again nor did I hear from his director. I don't think I should be charged for the service that I'm not getting.
Regards,
[redacted]
Hello [redacted]Thank you for your rebuttal filed with Revdex.com. We must reiterate our message that we are aware of the practice and are in the process of teaming with law enforcement and other parties in an effort to shut them down. We apologize in the meantime for the unsolicited faxes that you are receiving. Kind regards, TripAdvisor Customer Relations Department
Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. One of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding your account query.Kind regards, TripAdvisor Customer Relations...
Department.
After some initial accounting delays, [redacted]'s refund for $77.20 has been approved and should arrive at the mailing address she provided us within a week's time.
Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. One of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding your query pertaining to an Ownership Change for '[redacted]'. Kind...
regards, TripAdvisor Customer Relations Department.
Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. One of the Hotel Solution representatives for TripAdvisor will be reaching out to you today to reconcile the issue surrounding your request to cancel you business listing subscription. Kind regards,...
TripAdvisor Customer Relations Department.
Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. TripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotel. One of the Customer Relations representatives for TripAdvisor will be reaching out to you...
via email to reconcile the issue surrounding your booking. Kind regards, TripAdvisor Customer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I have attached the following screen shots which show the ongoing attempt to resolve this dispute through trip advisor amicably. The response does not address this ongoing dispute and does not acknowledge the account in question. I have tried in vain to offer evidence to clearly show a violation of the terms and conditions set forth by trip advisor and to clearly prove this is a case of fraud, yet have been repeatedly rejected by automated responses.
Regards,
[redacted]
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I am attaching the page that was shown on trip advisory that shows that payment was due by 3/20/16. No where on this page does it state a time zone that I have to adhere to. Since it was cancelled at 5:36 am on 3/20/16 on a Saturday, it would seem that they cancelled it before I even got the chance to continue with my final payment. The fact that their website doesn't show a time - and they stand by UTI rather than putting it on their website as well, should be CLEARLY placed on their webpage as well. If it was, there wouldn't have been a problem with payments. It would have been paid in time. Because they were negligent in not adding the time zone, they need to refund me the money that they took.
Regards,
[redacted]
Hello Mr. [redacted], Thank you for your response. We again would like to take that chance to apologize for any confusion that may have been caused by the second e-mail you received in response to your review. However, we must reiterate the information from our previous response in that we do not have any additional correspondence from the property in our system in response to your review and thus not in a position to share information that we are not in possession of. We apologize that we cannot be of further assistance. Should you choose to pursue legal action, please send all legal correspondence via mail to our Legal Department: TripAdvisor LLC, Legal Department [redacted] Kind regards, TripAdvisor Customer Relations Department
We thank this owner for taking the time to write to us and provide us with their comments concerning our new owner dashboard. Their feedback is greatly appreciated as we are always trying to improve our service to be more accommodating to our customers. We recently removed the rates tab in response...
to feedback from travelers. Travelers found the rates tables confusing and would rather use the booking form to enter their dates of stay. Because online booking is not enabled for your listing, we are leaving the booking process up to you. When a traveler inquires about specific dates of stay, we will display the lowest nightly rate you’ve set for that month, but you will need to reply with the total cost of the stay. If you’d like to enable online booking so that travelers are quoted the total cost of booking your property, you will need to add a deposit method. However, our engineers are currently in the process of improving the inquiry form so that travelers will be quoted the total rental cost based on your rates before inquiring. FlipKey does have message templates that are available for your use in your account, however they not required and are customizable. The templates can be edited and saved within the Booking Settings tab of your account or you can always opt out of using those templates when you reply to any message. There is also the ability to block any inquiries from being sent to you if the dates are marked as blocked in your calendar. You can change this setting in the Contact Settings section of your account and check the box so that any inquires are not able to be sent for unavailable calendar dates.We sincerely apologize for the difficulties in being able to contact our customer service, wanted to assure you that we are expanding our support staff to better meet your needs. We can be contacted through [redacted].
In response to this complaint and desired resolution we deactivated the property on 6th April 2015. See evidence below, this screenshot has been taken from the internal system we use. This audits activation and deactivation of properties. -It is true that this consumer received exposure on the TripAdvisor website as a result of signing up with [redacted], the exposure on the TripAdvisor platform did not come at an additional cost to the consumer. -At the time of their complaint we can confirm that [redacted] advertisers were given a brand new account layout, this came with the migration from [redacted]s old system over to TripAdvisors new system. At the time we were welcoming feedback from all [redacted] advertisers regarding the new layout and considering changes based on feedback. -The consumer also expressed dissatisfaction with the increase of our Subscription price. We did increase this in 2015. We offer more than one account type the advertiser could have converted too, one of which is free to advertise and they can pay us commission on each booking they process through us. I hope this is enough for you to consider reopening the complaint, please let me know if you need any further information. Many thanks, [redacted]Senior Customer Relations Execuitve[redacted]
Hi [redacted], Thank you for your message. We are really sorry to hear that you had to cancel this booking. We see that you have been in contact with our Customer Relations Team and although we cannot accept direct responsibility for your decision to pay USD150.00 directly to the advertiser...
for any purpose you might have directly arranged, we decided to extend a gesture of good will in the form of a refund of your booking fee as a full and final settlement of your query. The booking fee refund has been processed on the 28th of April 2016. Many Thanks [redacted] – [redacted] Customer Care
Dear [redacted], Thank you for your message. We are really sorry but in this case we are unable to further assist you since your complaint is related to TripAdvisor (since it's related to review left to an hotel) but you are addressing this complaint to TripAdvisor Vacation Rentals. We would suggest to contact TripAdvisor directly regarding this issue. Many Thanks [redacted] – TripAdvisor Customer Care
Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. One of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to discuss the issue you have with your restaurant change of location. Kind regards, TripAdvisor...
Customer Relations Department
We do apologize for any confusion regarding the dispute process for a review left on **. [redacted] TripAdvisor Vacation Rental listing. We are investigating the information **. [redacted] received and following up with our support agent. Our guidelines do require a guest to have stayed at the...
property for a review to be posted. This guest will have needed to provide proof of their stay to TripAdvisor’s Review support staff so that their review could be allowed on this property. If the guest has not stayed at the property, **. [redacted] has the ability to dispute the review using these instructions: In order to protest a review, email [redacted] and include the following in the message:-A note that he lists his property through [redacted] Property ID or the link to the listing that the review was left on-Exact title of the review left-Guest’s email address-Reason for protest identifying how it violates the review guidelinesAfter receiving the dispute, our content team at TripAdvisor will follow up regarding their decision to remove the review. A screen shot or link to the cancelled booking may need to be provided as further evidence. In the event that a protest is determined valid, the review will be removed from his [redacted] and TripAdvisor listing.We also allow **. [redacted] to respond to negative reviews directly through his dashboard. This is a great way to share an owner's perspective with travelers who view the listing. His response will appear on the propert's listing page and is denoted by a Manager’s Response comment at the end of the review. The management tools to publicly respond to a review can be found by clicking Properties at the top of his dashboard, and selecting Manage Your Reviews from the drop down menu.We do apologize for any confusion **. [redacted] experienced when contacting our support team and hope this has helped to clarify the situation.
I write to you in regards to complaint ID# [redacted] with customer [redacted]. As this complaint remains on our account as unresolved, I would like to present evidence and substantiation for this complaint to be re-examined. The customer originally booked the property using our platform on February 10th, 2015 via tripadvisor.com. We were not contacted regarding her desire for a refund until after the booking had already been cancelled due to non-payment of the booking’s balance due. The customer has indicated they were not properly advised of the booking’s specific due date, including time, at time of booking confirmation. At the time the customer sent her original booking request, the exact due date and time were disclosed on the check-out page in her booking’s cancellation policy. When a customer submits a booking request to a homeowner with their payment, they acknowledge acceptance to our website’s Terms of Use, Privacy Policy, the homeowner’s Booking Conditions, and the booking’s Cancellation Policy. The latter being important as it indicates what possible refund the customer might be due should they choose to cancel *or* fail to pay the booking’s balance by its due date. I have attached a screenshot of our booking request check-out page during this time which would have been nearly identical to the one the customer encountered when submitting her booking request. By clicking the blue “Cancellation Policy” link, the detailed cancellation policy pop-up box populates which fully discloses what happens if a guest fails to pay their booking’s balance payment. This is where the guest acknowledges acceptance to the terms. We did communicate all of this to the customer on April 2nd but the customer simply replied stating she did not accept our response. As any possible refund is up to the discretion of the advertiser she booked with, we made multiple attempts at communicating this to the advertiser in an effort to reach an agreement. Unfortunately, the advertiser did not agree. The customer has disputed the exact time zone she was responsible for paying for the booking balance – this was communicated on the check-out page in the same way illustrated in the attachment. Thank you for re-examining this complaint and please let us know if there is anything else we can provide to help bring this complaint to a resolution. Best regards, [redacted]Senior Customer Relations Executive TripAdvisor Vacation Rentals[redacted]P: [redacted]
We are currently working with [redacted] to refund her the difference of this mishap.