Hello Mr. [redacted], Thank you for taking the time to bring you concerns to TripAdvisor's page on the Revdex.com. We have taken a look in our ticketing system and do not see that you have previously reached out to TripAdvisor's Customer Support Team with the e-mail address or phone number provided in...
your Revdex.com complaint and as such, we are unable to locate the booking in question. A member of our Customer Relations Department will be reaching out to you via e-mail before the end of business today in order to open a support ticket for you with TripAdvisor and collect more details about the booking in order to assist you further. Kind regards, TripAdvisor Customer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Complaint # [redacted]I received a notification from trip advisor that I will be contacted by a Sales Representatives on March 7th, 2016. Is as been 2 day I was not contact by any one. Please post this in my complain to trip advisor. Thanks
Regards,
[redacted]
Dear [redacted],We're sorry to hear about your experience and my apologies for any inconvenience this has caused you, we find the owners behavior in this situation unacceptable and therefore have removed this owner from advertising on [redacted]. We have also accepted liability for the...
charge back claim you have raised, this was accepted on the 24th of June 2016. We hope that you continue to use our services as this instance is extremely rare, we also appreciate the feedback positive or negative as it helps us improve the customer experience. Many thanks,[redacted] - TripAdvisor Customer Care
We appreciate Ms. [redacted] bringing this to our attention. At the time this complaint was filed, Ms. [redacted] had reported this review to our moderators who indicated that they may need additional time to investigate this review. After approximately 7 days after the report, our moderators determined...
that this review did not meet guidelines and was removed from the site. This review is no longer published to the [redacted] on [redacted] listing page on TripAdvisor.
Hello [redacted], Thank you for reaching out to us via TripAdvisor's page on Revdex.com. We have followed up with you in a separate e-mail in order to obtain more information about your booking. Your e-mail reference number with TripAdvisor's Customer Relations Team is #[redacted].We look forward to...
hearing back from you and assisting you with your booking questions.Kind regards, TripAdvisor Customer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[They did not send me any email or contact me in any way. they still haven't fixed the issue and are making my life a living [redacted]. This is the worst company in the world]
Regards,
[redacted]
Dear [redacted], We are sorry to hear about your experience on arrival and that the property was double booked by the home owner. In order to assist you further, we have reviewed your case (ref: [redacted]) and can see that you have already been in touch with about this matter. As you are already...
aware, we were unfortunately not contacted in time to block the funds from being automatically released to the home owner and in order to qualify under our payment protection. However, we of course appreciate the situation you have been in and are doing our best to facilitate the communication with the home owner and to ensure that your refund is being initiated.The current status of the case is, that we have provided the home owner with your details accordingly and are currently waiting for confirmation and evidence that this has been done. Please be assured that we will continue following this matter up for you and ensure that we will update you on the progress in the meantime.Best wishes,The [redacted] Team
Hello, Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. One of the Community representatives for TripAdvisor has reached out to you via email to resolve the issue surrounding your forum topic. Kind regards, TripAdvisor Customer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I reject your response and reiterate my stance as well. I did not violate any of your rules and request specifically why my post was rejected. Two things your responses appear to me (I) you refuse to post anything negative about this business and (II) you have no idea what's going on in your organization to respond to my last note by saying I had the wrong company, which I obviously do not. I don't know who in this organization is responding but it appears to be different people each time. Unless I get a very specific reason as to why my post was rejected, I will reject any future rebuttals especially since they all seem to be stock answers.
Regards,
[redacted]
We regret this guest's frustration with getting their deposit back and wanted to help. FlipKey automatically release refundable damage deposits once 10 days have passed after check-out. This holding period gives the owner 7 days to access the property after a guest checks out to ensure there...
are no damages. The additional 3 days allow ample time for us to process a claim if necessary.Mr. [redacted]'s full $300 damage deposit was released on March 17th, 2015 back to the original card they used to make the payment. Once the funds are released from FlipKey, they typically take 7-10 business days to get processed back into a guests's account. If Mr. [redacted] is unable to view the refund on his account statement within that time frame, we recommend he first please reach out to his bank directly. If further clarification is needed, he can also reach us at ###-###-#### (USA EST) or toll free at 1-877-FLIPKEY.
Hello Mr. [redacted], Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. We apologize for the trouble that you have had in reaching out to us to discuss the Business Listing Subscription for your friend's business. A member of our Sales Team will be reaching out to you...
by phone to discuss and resolve this matter shortly.Kind regards, TripAdvisor Customer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I believe you are taking this matter as a joke. This company TripAdvisor has responded that I missed my deadline, yet I have proven my payment was sent in before the deadline. I believe that My Name, Email address, destination and dates of destination were stolen by a TripAdvisor employee, using my personal information for there own profit. This has to stop. I believe with all the insurance described on the website, something should be done your satisfy the customer. [redacted]
Regards,
[redacted]
HiMy apologies for the delay in responding to you, and I certainly apologize for all you have experienced. TripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotel. Your case was escalated to me as a manager on our...
Support Team – I just wanted to follow-up and get more information about your reservation. Were you able to reconcile any reimbursements owed from the provider or hotel? Thank you in advance for taking the time to provide any detail that might help me reconcile this for you. As well, if you provide what you ended up having to pay to re-book, I would like to see what we can do to remedy that burden. Please contact us directly at [email protected] so that a specialist can look into this for you. Best, The TripAdvisor Support Team
Hello [redacted], Thank you for your recent contact via the Revdex.com. I am sincerely sorry for the negative experience you had with us regarding your account. I am glad, however, that we were able to chat yesterday and address your concerns. As mentioned during our chat, I can confirm that we did...
receive your letter to our CEO, [redacted], and this information was stored in our system for follow up with you to resolve any issues. I understand the process of addressing those issues was below your expectations and I can also assure you that we are constantly working to improve our service levels to provide you the best support possible.I would also like to quickly confirm that the refund for your renewal cost was processed back to you on May 25, 2017 and I have since also confirmed directly with you that the funds have been received successful. Although we are always sorry to end a business relationship on this note, please know I have recorded your feedback and this information is used to help us improve our service in the future. Thank you for your time and have a good day.
This still does not address the multiple technical issues the constantly occur as well as the system needs to be slightly modified make it more user and owner friendly. Additionally, I had to manually do a "work around" so that the number of inquiries are reduced. I have tried to speak to someone in technical support and they just state that this is the way the system is and he cannot do anything about it. With the complaint here with the Revdex.com, I asked that someone CALL ME to discuss the issues. They are not understanding what I am trying to explain electronically. I only want a PHONE CALL from someone that understands the system and who has AUTHORITY to apply constructive ideas for changes that may in turn help its clients.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
i listed my requirements in my...
email, it did not advise min nights when I booked, actually listed a per night rate, I want the 4 nights at a reduced rate for all my hassels, gil
Regards,
[redacted]
Hello, Thank you for reaching out to Revdex.com regarding your review query. One of the Customer Relations representatives for TripAdvisor will be reaching out to you via email to discuss the latter with you in more detail. Kind regards, TripAdvisor Customer Relations...
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[ Is it possible if we can discuss on the phone someone in Boston, MA It keeps going to the third party contractor [redacted] who always do not do a good job nor really care for people we are doing volunteer to enter in the Tripadvisor There are other things in [redacted] plus and now [redacted] maps other than [redacted], I am surprised to use the [redacted] instead of someone here in US is there anyone we can touch base to discuss in details the causes of the issues has not been resolved. They keep sending the link, they ask 100 questions instead of understanding in one go, which was the case earlier is there a phone number we can call here locally in United States please in MAS in Boston
Regards,
[redacted]
Hello Mr. [redacted], Thank you for taking the time to bring you concerns to TripAdvisor's page on the Revdex.com. We have taken a look in our ticketing system and do not see that you have previously reached out to TripAdvisor's Customer Support Team with the e-mail address or phone number provided in...
your Revdex.com complaint and as such, we are unable to locate the booking in question. A member of our Customer Relations Department will be reaching out to you via e-mail before the end of business today in order to open a support ticket for you with TripAdvisor and collect more details about the booking in order to assist you further. Kind regards, TripAdvisor Customer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Complaint # [redacted]I received a notification from trip advisor that I will be contacted by a Sales Representatives on March 7th, 2016. Is as been 2 day I was not contact by any one. Please post this in my complain to trip advisor. Thanks
Regards,
[redacted]
Dear [redacted],We're sorry to hear about your experience and my apologies for any inconvenience this has caused you, we find the owners behavior in this situation unacceptable and therefore have removed this owner from advertising on [redacted]. We have also accepted liability for the...
charge back claim you have raised, this was accepted on the 24th of June 2016. We hope that you continue to use our services as this instance is extremely rare, we also appreciate the feedback positive or negative as it helps us improve the customer experience. Many thanks,[redacted] - TripAdvisor Customer Care
We appreciate Ms. [redacted] bringing this to our attention. At the time this complaint was filed, Ms. [redacted] had reported this review to our moderators who indicated that they may need additional time to investigate this review. After approximately 7 days after the report, our moderators determined...
that this review did not meet guidelines and was removed from the site. This review is no longer published to the [redacted] on [redacted] listing page on TripAdvisor.
Hello [redacted], Thank you for reaching out to us via TripAdvisor's page on Revdex.com. We have followed up with you in a separate e-mail in order to obtain more information about your booking. Your e-mail reference number with TripAdvisor's Customer Relations Team is #[redacted].We look forward to...
hearing back from you and assisting you with your booking questions.Kind regards, TripAdvisor Customer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[They did not send me any email or contact me in any way. they still haven't fixed the issue and are making my life a living [redacted]. This is the worst company in the world]
Regards,
[redacted]
Dear [redacted], We are sorry to hear about your experience on arrival and that the property was double booked by the home owner. In order to assist you further, we have reviewed your case (ref: [redacted]) and can see that you have already been in touch with about this matter. As you are already...
aware, we were unfortunately not contacted in time to block the funds from being automatically released to the home owner and in order to qualify under our payment protection. However, we of course appreciate the situation you have been in and are doing our best to facilitate the communication with the home owner and to ensure that your refund is being initiated.The current status of the case is, that we have provided the home owner with your details accordingly and are currently waiting for confirmation and evidence that this has been done. Please be assured that we will continue following this matter up for you and ensure that we will update you on the progress in the meantime.Best wishes,The [redacted] Team
Hello, Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. One of the Community representatives for TripAdvisor has reached out to you via email to resolve the issue surrounding your forum topic. Kind regards, TripAdvisor Customer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I reject your response and reiterate my stance as well. I did not violate any of your rules and request specifically why my post was rejected. Two things your responses appear to me (I) you refuse to post anything negative about this business and (II) you have no idea what's going on in your organization to respond to my last note by saying I had the wrong company, which I obviously do not. I don't know who in this organization is responding but it appears to be different people each time. Unless I get a very specific reason as to why my post was rejected, I will reject any future rebuttals especially since they all seem to be stock answers.
Regards,
[redacted]
We regret this guest's frustration with getting their deposit back and wanted to help. FlipKey automatically release refundable damage deposits once 10 days have passed after check-out. This holding period gives the owner 7 days to access the property after a guest checks out to ensure there...
are no damages. The additional 3 days allow ample time for us to process a claim if necessary.Mr. [redacted]'s full $300 damage deposit was released on March 17th, 2015 back to the original card they used to make the payment. Once the funds are released from FlipKey, they typically take 7-10 business days to get processed back into a guests's account. If Mr. [redacted] is unable to view the refund on his account statement within that time frame, we recommend he first please reach out to his bank directly. If further clarification is needed, he can also reach us at ###-###-#### (USA EST) or toll free at 1-877-FLIPKEY.
Hello Mr. [redacted], Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. We apologize for the trouble that you have had in reaching out to us to discuss the Business Listing Subscription for your friend's business. A member of our Sales Team will be reaching out to you...
by phone to discuss and resolve this matter shortly.Kind regards, TripAdvisor Customer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I believe you are taking this matter as a joke. This company TripAdvisor has responded that I missed my deadline, yet I have proven my payment was sent in before the deadline. I believe that My Name, Email address, destination and dates of destination were stolen by a TripAdvisor employee, using my personal information for there own profit. This has to stop. I believe with all the insurance described on the website, something should be done your satisfy the customer. [redacted]
Regards,
[redacted]
HiMy apologies for the delay in responding to you, and I certainly apologize for all you have experienced. TripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotel. Your case was escalated to me as a manager on our...
Support Team – I just wanted to follow-up and get more information about your reservation. Were you able to reconcile any reimbursements owed from the provider or hotel? Thank you in advance for taking the time to provide any detail that might help me reconcile this for you. As well, if you provide what you ended up having to pay to re-book, I would like to see what we can do to remedy that burden. Please contact us directly at [email protected] so that a specialist can look into this for you. Best, The TripAdvisor Support Team
Hello [redacted], Thank you for your recent contact via the Revdex.com. I am sincerely sorry for the negative experience you had with us regarding your account. I am glad, however, that we were able to chat yesterday and address your concerns. As mentioned during our chat, I can confirm that we did...
receive your letter to our CEO, [redacted], and this information was stored in our system for follow up with you to resolve any issues. I understand the process of addressing those issues was below your expectations and I can also assure you that we are constantly working to improve our service levels to provide you the best support possible.I would also like to quickly confirm that the refund for your renewal cost was processed back to you on May 25, 2017 and I have since also confirmed directly with you that the funds have been received successful. Although we are always sorry to end a business relationship on this note, please know I have recorded your feedback and this information is used to help us improve our service in the future. Thank you for your time and have a good day.
This still does not address the multiple technical issues the constantly occur as well as the system needs to be slightly modified make it more user and owner friendly. Additionally, I had to manually do a "work around" so that the number of inquiries are reduced. I have tried to speak to someone in technical support and they just state that this is the way the system is and he cannot do anything about it. With the complaint here with the Revdex.com, I asked that someone CALL ME to discuss the issues. They are not understanding what I am trying to explain electronically. I only want a PHONE CALL from someone that understands the system and who has AUTHORITY to apply constructive ideas for changes that may in turn help its clients.
One of our support specialists reached out to Ms. [redacted] directly about this with assistance. We ask the Revdex.com to close this complaint.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
i listed my requirements in my...
email, it did not advise min nights when I booked, actually listed a per night rate, I want the 4 nights at a reduced rate for all my hassels, gil
Regards,
[redacted]
Hello, Thank you for reaching out to Revdex.com regarding your review query. One of the Customer Relations representatives for TripAdvisor will be reaching out to you via email to discuss the latter with you in more detail. Kind regards, TripAdvisor Customer Relations...
Team.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[ Is it possible if we can discuss on the phone someone in Boston, MA It keeps going to the third party contractor [redacted] who always do not do a good job nor really care for people we are doing volunteer to enter in the Tripadvisor There are other things in [redacted] plus and now [redacted] maps other than [redacted], I am surprised to use the [redacted] instead of someone here in US is there anyone we can touch base to discuss in details the causes of the issues has not been resolved. They keep sending the link, they ask 100 questions instead of understanding in one go, which was the case earlier is there a phone number we can call here locally in United States please in MAS in Boston
Regards,
[redacted]