Hi,Thank you for your response and further clarification regarding your complaint. Following our conversation today, I have explained that the review in dispute has been published on your other account with TripAdvisor, this account is with speciality lodgings and hotels.The phone number to call for TripAdvisor Business Listings is this: +[redacted]Many thanks,[redacted] - TripAdvisor Customer Care[redacted]
Hello [redacted]Thank you for contacting us via TripAdvisor's Revdex.com page regarding the about the fax you received. We are very sorry that you have been subjected to these unsolicited faxes, but please note that TripAdvisor is completely uninvolved with these bad actors. They are using our name...
and intellectual property without our permission in an effort to confuse consumers. We are aware of the practice and are in the process of teaming with law enforcement and other parties in an effort to shut them down. Thank you for understanding. Kind regards, TripAdvisor Customer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. for now the business has not shown any intention to solve the issue, it has put off reviews following its rules, out of abusive businesses lobbying obviously, one of these has many high rate shill reviews (may use no meeting as reason to get review offline, yet no meet is the result of this business wasting time), the other takes cancellation fees off contract (may use 'threats' or no stay as pretexts to get review offline, not true on 'threats' an invention, money sent without stay allows review if money not returned), if this busineess won't reinstate reviews to launch lawsuit, show the issue to media on this unknown reality of this business
Regards,
[redacted]
Hello [redacted], Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. We do not see that you have reached out to our Customer Support Team yet for assistance, so we would be happy to assist you. Please look for further information being sent to you within the support...
ticket with case number [redacted], where we look forward to helping you further. Kind regards, TripAdvisor Customer Relations Tea
I am writing to you in regards to unresolved complaint #[redacted] with customer [redacted]. The customer contacted us on July 27th of this year to inform us she had booked a property in Maine in error at a cost of $1,319.35 USD. As a possible refund is up to the discretion of...
the homeowner the customer booked with, we contacted the homeowner to inquire if they would be willing to issue one. The homeowner agreed, and due to the circumstance we offered Ms. [redacted] a refund in full, including all fees, which was subsequently processed on August 3rd. We made multiple attempts to contact the customer to inform this refund had been issued; those attempts were unsuccessful. I would note here that in this instance we released a full refund of $514.35 USD when the customer was only requesting $400.00 USD, as we agreed to refund our non-refundable booking fee in addition to the funds the customer was due after we received the required confirmation from the homeowner. Would the Revdex.com require a certain kind of evidence or documentation to confirm such a refund has been released back to the customer? After the refund was released by us, we received no follow-up contacts from the customer. Thank you, and have a great week. Best regards, [redacted]Senior Customer Relations Executive
Hello [redacted], Thank you for bringing your inquiry to TripAdvisor's Revdex.com page and letting us know about the phone calls that you have been receiving. Although you have not mentioned the nature of the calls being made to you, however, if these are related to purchasing a trip using...
TripAdvisor's name, please know that these calls are not authorized by TripAdvisor. We are very sorry that you have been subjected to these unsolicited phone calls, but please note that TripAdvisor is completely uninvolved with these bad actors. They are using our name and intellectual property without our permission in an effort to confuse consumers. We are aware of the practice and are in the process of teaming with law enforcement and other parties in an effort to shut them down. Thank you for understanding.
Hello [redacted], Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com.TripAdvisor’s business is centered on publishing recent and relevant reviews, and our Content team takes steps to ensure that everything published on TripAdvisor adheres to our guidelines. Any...
submissions found to be in violation of those guidelines will either be removed or left unpublished. Users who have questions about why their reviews may not be published are advised to review our guidelines at the following links:https://www.tripadvisorsupport.com/hc/en-gb/articles/200614797https://www....⇄ should feel free to contact our support team through our Help Center at: http://www.tripadvisor.com/GeneralSupport Kind regards, TripAdvisor Customer Relations Team
Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. TripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with one of our partner. One of the Customer Relations representatives for TripAdvisor will be reaching...
out to you via email today to reconcile the issue surrounding your booking with [redacted].Kind regards, TripAdvisor Customer Relations Department
Thank you for your message and for taking the time to bring this to our attention. We are sorry to hear that you feel this way concerning your booking. Your original booking request expired as the Home owner did not respond and accept the booking on time. You are only charged if the booking deposit...
is accepted by the homeowner and any previous charges are counted as a pre authorized charge. If you would like additional help regarding finding an alternative property in Chicago then please get in touch with our dedicated reservations team on the following phone number [redacted]. We apologise for any inconveniences caused and we hope your charges will be reversed in due course from your bank. FlipKey Customer Care[redacted]
Thank you for writing in with your concerns regarding your TripAdvisor and [redacted] listing. When you list your vacation rental on [redacted], the advertisement is also placed on TripAdvisor’s Vacation Rental Tab. Any updates that are made to the [redacted] listing through your account will be reflected on...
TripAdvisor as well. I have confirmed that we did terminate your account per your request in January and no charge was made on your card. The account does still exist, so you are able to log in and edit or activate your property at any time. Unfortunately when the payment was not made and the account deactivated, the property was not deleted permanently from our sites. I have insured that this property is now removed and you will no longer be receiving any inquiries. Please keep in mind that sometimes a property may stay saved in data on the internet, such as in [redacted] searches or in a traveler’s bookmark bar, however that will be removed after a few days. Please reach out to [redacted] with any further concerns you may have regarding your account. We can be reached on 1-[redacted] or at [redacted].com.
Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. TripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotel. One of the Customer Relations representatives for TripAdvisor will be reaching out to you...
via email today to reconcile the issue surrounding your booking. Kind regards, TripAdvisor Customer Relations Department.
Hello [redacted], We would like to thank you for taking the time to get in touch with TripAdvisor's Revdex.com page. We have not received a reason why you would like rejected our response, please could you clarify this by providing further details. Our offer which has been detailed in this case as a phishing/spam scheme which is making use of the TripAdvisor brand, and is in no way affiliated with our company. Banking & credit companies regularly experience these same type of attacks, as do other services doing business that conduct business via telephones and e-commerce. In response, we investigate ploys of this nature and leverage our legal department to stop their activity. Given how elusive perpetrators of these schemes can be, it may take a bit of time to completely shut down their attempts. While we are not able to provide a refund to individuals who engage with these offers, we invite the complainant to contact us directly at [redacted] and share their information about the transactions with us. Kind regards, [redacted] Customer Care
Hello [redacted],Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. TripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotel. One of the Customer Relations representatives for TripAdvisor will be reaching out...
to you via email today to reconcile the issue surrounding your booking with [redacted] Hotel & Conference Center.Kind regards,TripAdvisor Customer Relations Department
Dear [redacted], Thank you for taking the time to put forward your complaint. We would like to inform you that unfortunately you have contacted the TripAdvisor Vacation Rentals, therefore we are unable to assist you with your complaint. Please find this web link for general...
support: [redacted]
Best wishes,[redacted] - FlipKey Customer Care
Dear [redacted], Thank you for raising your concerns to us through the Revdex.com. We are sorry to hear about your dissatisfaction with your [redacted] account, since this was migrated to TripAdvisor. Please be assured that we have raised your complaint to a senior member of our account...
retention team who will be reaching out to you directly to discuss this with you. Thank you for bringing this matter to our attention. Kind regards,[redacted]Senior Customer Relations Executive
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
TripAdvisor sent a message saying a customer service representative would contact us within the day. I've yet to receive any word from them. We would like our issue resolved ASAP. Thanks.
Regards,
[redacted]
Dear [redacted], We appreciate you bringing this matter to our attention. We have located a support case and continued the investigation regarding your concerns. The last contact provided to you was August 30th, and our support team has yet to receive a reply. It appears that multiple accounts...
do exist for this specific listing, as you have an account on [redacted], [redacted] and [redacted]. Therefore, if an account has not been updated, there could be properties on those accounts that have not been managed accurately. [redacted] does have a dedicated support staff that can assist in clarifying your concerns and they can be reached by emailing customersupport@[redacted].com. A senior representative from that team will also be contacting you shortly to provide further assistance. We sincerely apologize for any inconvenience this has caused.
Hello,complain was not resolved and nobody approached us from Trip Advisor. Still not clear to me if the company do any back up check. It seems that many vacation properties are just a false advertisement. II believe it is a serious security issue.
Regards,
[redacted]
Hello [redacted], Thanks for your response. We apologize that the hotel was unwilling to fully waive their cancellation policy on the booking you made. Both TripAdvisor and our booking partners try our best to ensure that our messaging is clear throughout the booking process but thank you for you feedback on the way that our messaging is conveyed during the booking process. We will be certain to share it with the relevant teams here at TripAdvisor. Kind regards, TripAdvisor Customer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. They have agreed to refund the entire amount as the cancellation occurred well within the cancellation period. Who will hold them repsonsible to not prey on consumers in this manner ?
Regards,
[redacted]
Hi,Thank you for your response and further clarification regarding your complaint. Following our conversation today, I have explained that the review in dispute has been published on your other account with TripAdvisor, this account is with speciality lodgings and hotels.The phone number to call for TripAdvisor Business Listings is this: +[redacted]Many thanks,[redacted] - TripAdvisor Customer Care[redacted]
Hello [redacted]Thank you for contacting us via TripAdvisor's Revdex.com page regarding the about the fax you received. We are very sorry that you have been subjected to these unsolicited faxes, but please note that TripAdvisor is completely uninvolved with these bad actors. They are using our name...
and intellectual property without our permission in an effort to confuse consumers. We are aware of the practice and are in the process of teaming with law enforcement and other parties in an effort to shut them down. Thank you for understanding. Kind regards, TripAdvisor Customer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. for now the business has not shown any intention to solve the issue, it has put off reviews following its rules, out of abusive businesses lobbying obviously, one of these has many high rate shill reviews (may use no meeting as reason to get review offline, yet no meet is the result of this business wasting time), the other takes cancellation fees off contract (may use 'threats' or no stay as pretexts to get review offline, not true on 'threats' an invention, money sent without stay allows review if money not returned), if this busineess won't reinstate reviews to launch lawsuit, show the issue to media on this unknown reality of this business
Regards,
[redacted]
Hello [redacted], Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. We do not see that you have reached out to our Customer Support Team yet for assistance, so we would be happy to assist you. Please look for further information being sent to you within the support...
ticket with case number [redacted], where we look forward to helping you further. Kind regards, TripAdvisor Customer Relations Tea
I am writing to you in regards to unresolved complaint #[redacted] with customer [redacted]. The customer contacted us on July 27th of this year to inform us she had booked a property in Maine in error at a cost of $1,319.35 USD. As a possible refund is up to the discretion of...
the homeowner the customer booked with, we contacted the homeowner to inquire if they would be willing to issue one. The homeowner agreed, and due to the circumstance we offered Ms. [redacted] a refund in full, including all fees, which was subsequently processed on August 3rd. We made multiple attempts to contact the customer to inform this refund had been issued; those attempts were unsuccessful. I would note here that in this instance we released a full refund of $514.35 USD when the customer was only requesting $400.00 USD, as we agreed to refund our non-refundable booking fee in addition to the funds the customer was due after we received the required confirmation from the homeowner. Would the Revdex.com require a certain kind of evidence or documentation to confirm such a refund has been released back to the customer? After the refund was released by us, we received no follow-up contacts from the customer. Thank you, and have a great week. Best regards, [redacted]Senior Customer Relations Executive
Hello [redacted], Thank you for bringing your inquiry to TripAdvisor's Revdex.com page and letting us know about the phone calls that you have been receiving. Although you have not mentioned the nature of the calls being made to you, however, if these are related to purchasing a trip using...
TripAdvisor's name, please know that these calls are not authorized by TripAdvisor. We are very sorry that you have been subjected to these unsolicited phone calls, but please note that TripAdvisor is completely uninvolved with these bad actors. They are using our name and intellectual property without our permission in an effort to confuse consumers. We are aware of the practice and are in the process of teaming with law enforcement and other parties in an effort to shut them down. Thank you for understanding.
Hello [redacted], Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com.TripAdvisor’s business is centered on publishing recent and relevant reviews, and our Content team takes steps to ensure that everything published on TripAdvisor adheres to our guidelines. Any...
submissions found to be in violation of those guidelines will either be removed or left unpublished. Users who have questions about why their reviews may not be published are advised to review our guidelines at the following links:https://www.tripadvisorsupport.com/hc/en-gb/articles/200614797https://www....⇄ should feel free to contact our support team through our Help Center at: http://www.tripadvisor.com/GeneralSupport Kind regards, TripAdvisor Customer Relations Team
Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. TripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with one of our partner. One of the Customer Relations representatives for TripAdvisor will be reaching...
out to you via email today to reconcile the issue surrounding your booking with [redacted].Kind regards, TripAdvisor Customer Relations Department
Thank you for your message and for taking the time to bring this to our attention. We are sorry to hear that you feel this way concerning your booking. Your original booking request expired as the Home owner did not respond and accept the booking on time. You are only charged if the booking deposit...
is accepted by the homeowner and any previous charges are counted as a pre authorized charge. If you would like additional help regarding finding an alternative property in Chicago then please get in touch with our dedicated reservations team on the following phone number [redacted]. We apologise for any inconveniences caused and we hope your charges will be reversed in due course from your bank. FlipKey Customer Care[redacted]
Thank you for writing in with your concerns regarding your TripAdvisor and [redacted] listing. When you list your vacation rental on [redacted], the advertisement is also placed on TripAdvisor’s Vacation Rental Tab. Any updates that are made to the [redacted] listing through your account will be reflected on...
TripAdvisor as well. I have confirmed that we did terminate your account per your request in January and no charge was made on your card. The account does still exist, so you are able to log in and edit or activate your property at any time. Unfortunately when the payment was not made and the account deactivated, the property was not deleted permanently from our sites. I have insured that this property is now removed and you will no longer be receiving any inquiries. Please keep in mind that sometimes a property may stay saved in data on the internet, such as in [redacted] searches or in a traveler’s bookmark bar, however that will be removed after a few days. Please reach out to [redacted] with any further concerns you may have regarding your account. We can be reached on 1-[redacted] or at [redacted].com.
Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. TripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotel. One of the Customer Relations representatives for TripAdvisor will be reaching out to you...
via email today to reconcile the issue surrounding your booking. Kind regards, TripAdvisor Customer Relations Department.
Hello [redacted], We would like to thank you for taking the time to get in touch with TripAdvisor's Revdex.com page. We have not received a reason why you would like rejected our response, please could you clarify this by providing further details. Our offer which has been detailed in this case as a phishing/spam scheme which is making use of the TripAdvisor brand, and is in no way affiliated with our company. Banking & credit companies regularly experience these same type of attacks, as do other services doing business that conduct business via telephones and e-commerce. In response, we investigate ploys of this nature and leverage our legal department to stop their activity. Given how elusive perpetrators of these schemes can be, it may take a bit of time to completely shut down their attempts. While we are not able to provide a refund to individuals who engage with these offers, we invite the complainant to contact us directly at [redacted] and share their information about the transactions with us. Kind regards, [redacted] Customer Care
Hello [redacted],Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. TripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotel. One of the Customer Relations representatives for TripAdvisor will be reaching out...
to you via email today to reconcile the issue surrounding your booking with [redacted] Hotel & Conference Center.Kind regards,TripAdvisor Customer Relations Department
Dear [redacted], Thank you for taking the time to put forward your complaint. We would like to inform you that unfortunately you have contacted the TripAdvisor Vacation Rentals, therefore we are unable to assist you with your complaint. Please find this web link for general...
support: [redacted]
Best wishes,[redacted] - FlipKey Customer Care
Dear [redacted], Thank you for raising your concerns to us through the Revdex.com. We are sorry to hear about your dissatisfaction with your [redacted] account, since this was migrated to TripAdvisor. Please be assured that we have raised your complaint to a senior member of our account...
retention team who will be reaching out to you directly to discuss this with you. Thank you for bringing this matter to our attention. Kind regards,[redacted]Senior Customer Relations Executive
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
TripAdvisor sent a message saying a customer service representative would contact us within the day. I've yet to receive any word from them. We would like our issue resolved ASAP. Thanks.
Regards,
[redacted]
Dear [redacted], We appreciate you bringing this matter to our attention. We have located a support case and continued the investigation regarding your concerns. The last contact provided to you was August 30th, and our support team has yet to receive a reply. It appears that multiple accounts...
do exist for this specific listing, as you have an account on [redacted], [redacted] and [redacted]. Therefore, if an account has not been updated, there could be properties on those accounts that have not been managed accurately. [redacted] does have a dedicated support staff that can assist in clarifying your concerns and they can be reached by emailing customersupport@[redacted].com. A senior representative from that team will also be contacting you shortly to provide further assistance. We sincerely apologize for any inconvenience this has caused.
Hello,complain was not resolved and nobody approached us from Trip Advisor. Still not clear to me if the company do any back up check. It seems that many vacation properties are just a false advertisement. II believe it is a serious security issue.
Regards,
[redacted]
Hello [redacted], Thanks for your response. We apologize that the hotel was unwilling to fully waive their cancellation policy on the booking you made. Both TripAdvisor and our booking partners try our best to ensure that our messaging is clear throughout the booking process but thank you for you feedback on the way that our messaging is conveyed during the booking process. We will be certain to share it with the relevant teams here at TripAdvisor. Kind regards, TripAdvisor Customer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. They have agreed to refund the entire amount as the cancellation occurred well within the cancellation period. Who will hold them repsonsible to not prey on consumers in this manner ?
Regards,
[redacted]