Good Afternoon, We here at Trivetts would like to thank you for bringing this consumers concerns to our attentionOn behalf of Trivetts Furniture please allow me to apologize for any inconveniences the consumer may have experienced with their most recent purchaseI am pleased to advise all concerns for this consumer were resolved on 5/31/ with an exchange of a top rail for the bunk bedOur customer care department has followed up with the consumer and we were advised services have been considered rendered in full to the consumers satisfactionPlease advise if we can be of any additional assistance to the consumerSincerely,Deannie F [redacted]
Good Afternoon,Please see below for the recount provided to Revdex.com in email format to ensure all information provided is centralized to one location: I would like to take a moment and overview our contact with this guest as it is my firm belief that we have truly tried on multiple attempts to make this right with the consumer On multiple occasions he has either proved unresponsive or delayed in response to our communication and at times unwilling to work with us towards a resolutionI do understand that it is our responsibility as a retailer to take the proper steps to ensure customer satisfaction, however, it is of equal importance that the consumer is just as eager to work with us in doing soPlease see the bullet points below for a better understanding.· After bring brought to our attention our customer care department contacted the consumer on 10/26/2015· 10/30/a service tech was sent to home· Lost communication with the consumer, an email was sent on 12/12/advising we made multiple attempts to contact and were unable to reach him and requested the consumer to respondNo response received from the email· 2/10/after no response we received a chargeback due to the concerns· Chargeback was dismissed as we were able to show our efforts to resolve and a lack of communication from the guest 2/10/cust svce attempted to contact guest to sch undelivered merchandise and exchange and was unsuccessful at making contact· 2/15/Consumer reached out to me via email seeking refund and assistanceI responded via email and phone and cust was unavailable to speak until 2/17· 4/9/ Consumer was scheduled and received delv of undelivered items and exchangeI personally inspected and verified the order prior to delvAfter delv I contacted the consumer via email and phone to confirm all went as expectedI received no response from the consumer until one month later on 5/12/whereas the consumer advised items were refusedPlease keep in mind hours is considered an appropriate response time to advise on damaged merchandise· Items were reorderedPlease keep in mind these are special ordered for the consumer and do take time to be received from the manufacture because of· 7/26/I emailed the consumer advising the desk base, tv stand and cocktail table were available ready to exchange· 8/22/Almost one month later the consumer responded to my email to schedule the exchange· 8/26/The exchange was scheduled per his requested date and the consumer was given an “estimated delivery window” of 3-At 6:the consumer was advised the drivers were behind schedule and in route whereas the consumer advised he would not wait and was leaving his homePlease keep in mind per our terms and conditions delivery windows are offered as a courtesy, however, the consumer is expected to be home for the duration of the delivery dayUnder any other circumstance the consumer would have been charged a re-delivery fee due to our cost incurred for a not at home· The consumer was advised to contact us to schedule the redeliveryThe consumer did not do so· 9/Consumer resurfaced regarding undocumented prior damagePictures were requested· 9/28/Consumer responded to email and no pictures or additional information was sent· Shortly thereafter the case was closed due to lack of appropriate communication with the consumer and due to time lapsed In response to the consumers most recent response I have advised the Revdex.com we were and are prepared to exchange the coffee table, tv, stand, and small desk base as at no time has there been an agreement to exchange the table top and has since been added to the request of exchangeIn direct regards to the dresser parts were ordered and received to our distribution center in 9/2016, however, due to limited contacted with the consumer service was not completedWe are pleased to reordered the parts for the drawer for the dresser and send to the consumer for self installIn regards to the file cabinet, I have been unable to find any documentation since the involvement of the Revdex.comHowever, should parts be available for the drawer we are pleased to investigate into shipping for the consumer for self install as wellThe Revdex.com was advised due to the time gaps in communication and the time surpassed we will need visual confirmation of the current condition of the merchandise in the consumers home prior to moving forward Sincerely,Deannie F [redacted]
Good Afternoon, I have been advised by your office that additional information of the return date was required at this timeI have been advised that the merchandise is estimated to arrive back from the manufacture on 1/15/As soon as the item has been received back into our distribution center we are pleased to coordinate a re-delivery for Mr***In regards to the compensation request, Mr [redacted] has been advised we would not be able to approve his specific request of a $refund for any inconveniences he may have experiencedI did request that the consumer advise if there was anything additional that we could do to make this right for him and he was advised he would not be receptive to any additional offers outside of the $refund requestedPlease rest assure that while we are not able to accommodate his request for compensation we will continue in our endeavors to make this right for himPlease feel free to contact me with any additional questions or concerns you may have in the interim Best Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below wear and tear does not brake within two months and continue to do so for a year and a half repeatedlyI have other couches and recliners that are over ten years old that have moved across this country due to being in the military and have never brokenIf this was you, you would want and expect more to be done to remedy the situationYour product has continuously broken due to faulty or cheaply made pull handles since the second month we had the sectionalContinuing to band aid the problem does not fix the problemI feel money back and pick the set up would fix the issue Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID 11670219, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I picked the bed up on Saturday and started calling the following Monday morning.Nobody answered the phone the next SEVERAL times over weeks, I calledI left repeated messages, nobody EVER called me backI had the bed and Trivetts was obviously not going to help meI was NEVER at any time offered anything, no gift card, no help of any kind from Trivetts, that is an out and out lieOne time someone answered the phone and I was told there was nothing she could do and the manager was out that day, she said she would leave a message for him to call meOf course nobody ever called meThis letter upsets me even moreTrivetts at no time ever tried to speak to meI fixed the bed myself only after they refused to answer the phone or return messages
Good Afternoon, We here at Trivetts would like to thank you for bringing this to our attentionI am pleased to advise that the extended warranty has advised they are working to address the consumers concerns at this time and has advised all concerns are being addressed accordingly with the extended warranty companyPlease let me know if I can be of any further assistance with this consumer Best Regards, [redacted]
Good Afternoon, Thank you for bringing this consumers concerns to our attentionPlease allow me to apologize on behalf of Trivetts Furniture for any inconveniences the consumer may have experienced with their most recent purchaseWe are pleased to do everything within our power to ensure all concerns are fully resolved to the consumers satisfactionOur customer care department has been in contact with the consumer and are diligently working to address her concernsThe glass doors have been ordered for replacement and are scheduled to deliver to the guest with in 7-daysThe consumer has been updated as recent as 12/in regards to the status of resolutionWe are confident we will be able to resolve the consumers concerns in full upon receipt of the replacement partsWe will continue to remain in direct contact with the consumer until all concerns have been resolved in fullPlease feel free to advise if I can be of any additional assistance to the consumer in the interimI am pleased to provide an additional update upon parts received and completion of resolution Sincerely, Deanie F [redacted]
Good Afternoon,I have been advised by your office that additional information of the return date was required at this timeI have been advised that the merchandise is estimated to arrive back from the manufacture on 1/15/As soon as the item has been received back into our distribution center we are pleased to coordinate a re-delivery for Mr***.In regards to the compensation request, Mr [redacted] has been advised we would not be able to approve his specific request of a $ [redacted] refund for any inconveniences he may have experiencedI did request that the consumer advise if there was anything additional that we could do to make this right for him and he was advised he would not be receptive to any additional offers outside of the $ [redacted] refund requestedPlease rest assure that while we are not able to accommodate his request for compensation we will continue in our endeavors to make this right for himPlease feel free to contact me with any additional questions or concerns you may have in the interimBest Regards, [redacted]
Good Afternoon,We here at Trivetts would like to thank you for bringing this to our attentionI am pleased to advise that the extended warranty has advised they are working to address the consumers concerns at this time and has advised all concerns are being addressed accordingly with the extended warranty companyPlease let me know if I can be of any further assistance with this consumer.Best Regards, [redacted]
Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionI have spoken to the consumer in regards to the mattress concernsAt this time we have extended the offer to allow the customer to return the mattress for store credit , minus a 30% restocking feeThe consumer advised she was accepting of the offer of the store credit, however, would be unwilling to pay a restocking feeI did advise the consumer the restocking fee is applicable as all items were delivered in good condition and were correct per the original invoiceAny concerns with the merchandise are solely comfort concerns, and we do not have a comfort guarantee on mattressesShould the consumer choose to accept our offer we will be pleased to arrange to pick up the item and extend the store credit.Best Regards, [redacted]
Good Afternoon, Thank you for bringing this consumers concerns to our attention. Please allow me to apologize on behalf of Trivetts Furniture for any inconveniences the consumer may have experienced with their most recent purchase. We are pleased to do... everything within our power to ensure all concerns are fully resolved to the consumers satisfaction. Our customer care department has been in contact with the consumer and are diligently working to address her concerns. The glass doors have been ordered for replacement and are scheduled to deliver to the guest with in 7-10 days. The consumer has been updated as recent as 12/12 in regards to the status of resolution. We are confident we will be able to resolve the consumers concerns in full upon receipt of the replacement parts. We will continue to remain in direct contact with the consumer until all concerns have been resolved in full. Please feel free to advise if I can be of any additional assistance to the consumer in the interim. I am pleased to provide an additional update upon parts received and completion of resolution. Sincerely, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Do not have direct contact with the delivery companyI need to go through the furniture store to get to themI did receive a message that I will be reimbursed for the driveway lightI will close this case if the reimbursement check arrives Regards, [redacted]
Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionPlease notate that per the consumers advisement their complaint is specifically directed with their extended warranty companyPlease be advised that Ashley Furniture Homstores does not own nor operate the extended warranty companyShould the consumer have any further concerns with the aforementioned company the complaint would need to be redirected to the appropriate partiesWe do however, want to ensure we have exhausted all efforts in resolving any concerns our consumers may experience with their purchase.I have taken the liberty to review all information and correlating pictures from the consumer in regards to their merchandise concernsI sincerely apologize, however, my findings in pictures reviewed showed improper care of the merchandise and did not appear to be of wear and tearAt this time we would not be able to provide any service to the merchandise directly because of the current condition of the merchandiseI have included picture documentation to support our findingsAt this time the consumer would need to be redirected to their extended warranty company to re-file a claim.Best Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First, the business has all of my contact info including emailSecond, my problems were surveyed and reported back to the business by its own employeeHere is the list of items that were provided to me by the business' furniture tech who surveyed my furniture problems: the office executive desk will be replaced; not only it is missing a top, the bases are also beyond repair because of the broken locksthe office junior desk base may be able to repair by replacing the cracked piecesThere are two desks, and the business is keeping confusing with the two even they had somebody looked at these two desksAfter numerous explanantion to various people in the company, I gave up explaining That's why I requested for someone to come look again, preferably the general sales manager since he was involved with the sales the coffee table will be replaced for defects beyond repairthe foot board for the bed will be replaced because of damageshinges will be ordered to fix the broken hinge in my dresser the broken piece inside the entertainment/TV stand may be replaced the company will send another furniture tech to fix other scratches and chips on other furniture.In case the business is trying to make accusation that they cannot make contact with me, I am going to say it first [redacted] called me last Thursday and left a voice message stating the "everything" has arrivedI returned the phone call on Friday to ext [redacted] and left a voice message asking him to return my callSince then I have not heard anythingNonetheless, I am not confident that "everything" is here since there is mass confusion with the junior desk and the executive deskIf you are sincere in resolving customer issues, please put forth some efforts in your responseIt's going to be months since I made the purchases My office has been a waste of spaceJust look at the pictures Regards, [redacted] ***
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAs stated in my complaint I did not want to wait another weeks for replacement furnitureI bought furniture from another store to replace what I bought from trivettsPerhaps if they called me when they said they would the times I spoke to them they could have rectified the situation thenIts to late now I do not need the furniture Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company continues to pass me from customer service to the sales team with no one taking responsibility for the issue I have been without a couch for almost months, I have driven hours to pick up my furniture, and I have also taken a day off from work to be home for delivery and I still have not received my furniture I want a partial refund and that is the only resolution I will accept [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Over the two-month struggle I have probably made over phone calls to Trivett (see [redacted] phone record; some calls are not captured when I used my office phone), as well as numerous text messages and pictures to my sales rep ***Every time I called, somebody either said "oh I don't know about that" or "you need to talk to so and so"All I have been receiving is run-around but no resultIn addition, when I texted my sales rep, almost every time he said "I thought this has been taken care of" or "my manager will take care of it"If you read my last text message (enclosed) to my sales rep, I specifically stated that I would have to file a Revdex.com complaintI purposely waited a few days before I file the complaint, yet still no one from Trivett care to return my phone callsConcerning Trivett's attempts to contact me, I received the phone calls from Trivett on Dec 10, 11, and 12, a total of phone calls, so was that too much trouble vsmy 20+ phone calls and texts? I have a life, tooWe just had a newborn, along with a 3-year old and visiting families, do you think I should just drop everything and call you right back after my furious attempts before? Furthermore, I don't believe we can resolve anything over the phone If Trivett does not want me to return all the crappy furniture, here is my demand:Send your general manager over to my house and tell me how you are going to resolve my problems in personI need the promise in writingAfter so many attempts, talked to so many different people from sales rep to service manager to general manager, nothing will be resolved over the phoneAgree to fix all of my furniture problems for the furniture that I purchased from Trivett and [redacted] (owned by Trivett)A sincerely apology Regards, [redacted] ***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] As of today, I still have not received the furniture I paid for
Good Afternoon, We here at Trivetts would like to thank you for bringing this to our attentionI am pleased to advise that the extended warranty has advised they are working to address the consumers concerns at this time and has advised all concerns are being addressed accordingly with the extended warranty companyPlease let me know if I can be of any further assistance with this consumerBest Regards, [redacted]
RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Ms. Deannie F [redacted] please, no more finger-pointing. If you have reviewed all the phone calls records/emails I provided, you would see my agonizing attempts of talking to many many people (Carl, Grayson, Thomasine, Sherry, Sherry #2, Stephanie, etc...) to resolve the problems. FYI - Trivetts was not supposed to charge the second payment until full delivery. When Sherry called me to schedule the delivery, she said she had everything, so I agreed for her to charge the second half of the payment. Then the next day she called and stated that the executive desk was not on the delivery truck or in the warehouse, but she has placed an order to get it, and so I still let her charge the payment with the big faith that Trivetts will delivery. On the day of delivery, I called Carl (my sales guy) immediately when I noticed so many problems (scratches, damages, missing parts, missing items), and he advised me not to accept anything not in fully good condition. Then the driver kept convincing me that Trivetts will fix those broken items. Being a good customer and with big faith in Trivetts, I accepted most items. And yes, the first field tech sent out from Trivetts to survey my furniture problems was very promising since he said he would report everything and Trivetts would address all problems. In fact he called me a couple of days later to assure me. Then I just waited, waited.... At the end Trivetts can no longer locate the report from the first tech, and nothing was ordered. I know this because when I called Sherry to inquire about it; she had no clue what I was talking about and said nothing was ordered. After I filed a complaint, another tech was sent out. Then after the second visit, I waited, waited..... I don't believe Trivetts has the second tech's report either. Good thing is, this time I took a picture of his paperwork, as I have provided on this complaint. Ok, let's forget the unhappiness. If a third tech visit is needed, please send him/her out to my way. Please schedule the visit as soon as possible, I will make myself available. By the way, the coffee table has not been used, just sitting there. My office has not been set up because of the pending repairs/replacement. Thank you and look forward to closing this out. Regards, [redacted] ***
Good Afternoon, We here at Trivetts would like to thank you for bringing this consumers concerns to our attentionOn behalf of Trivetts Furniture please allow me to apologize for any inconveniences the consumer may have experienced with their most recent purchaseI am pleased to advise all concerns for this consumer were resolved on 5/31/ with an exchange of a top rail for the bunk bedOur customer care department has followed up with the consumer and we were advised services have been considered rendered in full to the consumers satisfactionPlease advise if we can be of any additional assistance to the consumerSincerely,Deannie F [redacted]
Good Afternoon,Please see below for the recount provided to Revdex.com in email format to ensure all information provided is centralized to one location: I would like to take a moment and overview our contact with this guest as it is my firm belief that we have truly tried on multiple attempts to make this right with the consumer On multiple occasions he has either proved unresponsive or delayed in response to our communication and at times unwilling to work with us towards a resolutionI do understand that it is our responsibility as a retailer to take the proper steps to ensure customer satisfaction, however, it is of equal importance that the consumer is just as eager to work with us in doing soPlease see the bullet points below for a better understanding.· After bring brought to our attention our customer care department contacted the consumer on 10/26/2015· 10/30/a service tech was sent to home· Lost communication with the consumer, an email was sent on 12/12/advising we made multiple attempts to contact and were unable to reach him and requested the consumer to respondNo response received from the email· 2/10/after no response we received a chargeback due to the concerns· Chargeback was dismissed as we were able to show our efforts to resolve and a lack of communication from the guest 2/10/cust svce attempted to contact guest to sch undelivered merchandise and exchange and was unsuccessful at making contact· 2/15/Consumer reached out to me via email seeking refund and assistanceI responded via email and phone and cust was unavailable to speak until 2/17· 4/9/ Consumer was scheduled and received delv of undelivered items and exchangeI personally inspected and verified the order prior to delvAfter delv I contacted the consumer via email and phone to confirm all went as expectedI received no response from the consumer until one month later on 5/12/whereas the consumer advised items were refusedPlease keep in mind hours is considered an appropriate response time to advise on damaged merchandise· Items were reorderedPlease keep in mind these are special ordered for the consumer and do take time to be received from the manufacture because of· 7/26/I emailed the consumer advising the desk base, tv stand and cocktail table were available ready to exchange· 8/22/Almost one month later the consumer responded to my email to schedule the exchange· 8/26/The exchange was scheduled per his requested date and the consumer was given an “estimated delivery window” of 3-At 6:the consumer was advised the drivers were behind schedule and in route whereas the consumer advised he would not wait and was leaving his homePlease keep in mind per our terms and conditions delivery windows are offered as a courtesy, however, the consumer is expected to be home for the duration of the delivery dayUnder any other circumstance the consumer would have been charged a re-delivery fee due to our cost incurred for a not at home· The consumer was advised to contact us to schedule the redeliveryThe consumer did not do so· 9/Consumer resurfaced regarding undocumented prior damagePictures were requested· 9/28/Consumer responded to email and no pictures or additional information was sent· Shortly thereafter the case was closed due to lack of appropriate communication with the consumer and due to time lapsed In response to the consumers most recent response I have advised the Revdex.com we were and are prepared to exchange the coffee table, tv, stand, and small desk base as at no time has there been an agreement to exchange the table top and has since been added to the request of exchangeIn direct regards to the dresser parts were ordered and received to our distribution center in 9/2016, however, due to limited contacted with the consumer service was not completedWe are pleased to reordered the parts for the drawer for the dresser and send to the consumer for self installIn regards to the file cabinet, I have been unable to find any documentation since the involvement of the Revdex.comHowever, should parts be available for the drawer we are pleased to investigate into shipping for the consumer for self install as wellThe Revdex.com was advised due to the time gaps in communication and the time surpassed we will need visual confirmation of the current condition of the merchandise in the consumers home prior to moving forward Sincerely,Deannie F [redacted]
Good Afternoon, I have been advised by your office that additional information of the return date was required at this timeI have been advised that the merchandise is estimated to arrive back from the manufacture on 1/15/As soon as the item has been received back into our distribution center we are pleased to coordinate a re-delivery for Mr***In regards to the compensation request, Mr [redacted] has been advised we would not be able to approve his specific request of a $refund for any inconveniences he may have experiencedI did request that the consumer advise if there was anything additional that we could do to make this right for him and he was advised he would not be receptive to any additional offers outside of the $refund requestedPlease rest assure that while we are not able to accommodate his request for compensation we will continue in our endeavors to make this right for himPlease feel free to contact me with any additional questions or concerns you may have in the interim Best Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below wear and tear does not brake within two months and continue to do so for a year and a half repeatedlyI have other couches and recliners that are over ten years old that have moved across this country due to being in the military and have never brokenIf this was you, you would want and expect more to be done to remedy the situationYour product has continuously broken due to faulty or cheaply made pull handles since the second month we had the sectionalContinuing to band aid the problem does not fix the problemI feel money back and pick the set up would fix the issue Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID 11670219, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I picked the bed up on Saturday and started calling the following Monday morning.Nobody answered the phone the next SEVERAL times over weeks, I calledI left repeated messages, nobody EVER called me backI had the bed and Trivetts was obviously not going to help meI was NEVER at any time offered anything, no gift card, no help of any kind from Trivetts, that is an out and out lieOne time someone answered the phone and I was told there was nothing she could do and the manager was out that day, she said she would leave a message for him to call meOf course nobody ever called meThis letter upsets me even moreTrivetts at no time ever tried to speak to meI fixed the bed myself only after they refused to answer the phone or return messages
Good Afternoon, We here at Trivetts would like to thank you for bringing this to our attentionI am pleased to advise that the extended warranty has advised they are working to address the consumers concerns at this time and has advised all concerns are being addressed accordingly with the extended warranty companyPlease let me know if I can be of any further assistance with this consumer Best Regards, [redacted]
Good Afternoon, Thank you for bringing this consumers concerns to our attentionPlease allow me to apologize on behalf of Trivetts Furniture for any inconveniences the consumer may have experienced with their most recent purchaseWe are pleased to do everything within our power to ensure all concerns are fully resolved to the consumers satisfactionOur customer care department has been in contact with the consumer and are diligently working to address her concernsThe glass doors have been ordered for replacement and are scheduled to deliver to the guest with in 7-daysThe consumer has been updated as recent as 12/in regards to the status of resolutionWe are confident we will be able to resolve the consumers concerns in full upon receipt of the replacement partsWe will continue to remain in direct contact with the consumer until all concerns have been resolved in fullPlease feel free to advise if I can be of any additional assistance to the consumer in the interimI am pleased to provide an additional update upon parts received and completion of resolution Sincerely, Deanie F [redacted]
Good Afternoon,I have been advised by your office that additional information of the return date was required at this timeI have been advised that the merchandise is estimated to arrive back from the manufacture on 1/15/As soon as the item has been received back into our distribution center we are pleased to coordinate a re-delivery for Mr***.In regards to the compensation request, Mr [redacted] has been advised we would not be able to approve his specific request of a $ [redacted] refund for any inconveniences he may have experiencedI did request that the consumer advise if there was anything additional that we could do to make this right for him and he was advised he would not be receptive to any additional offers outside of the $ [redacted] refund requestedPlease rest assure that while we are not able to accommodate his request for compensation we will continue in our endeavors to make this right for himPlease feel free to contact me with any additional questions or concerns you may have in the interimBest Regards, [redacted]
Good Afternoon,We here at Trivetts would like to thank you for bringing this to our attentionI am pleased to advise that the extended warranty has advised they are working to address the consumers concerns at this time and has advised all concerns are being addressed accordingly with the extended warranty companyPlease let me know if I can be of any further assistance with this consumer.Best Regards, [redacted]
Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionI have spoken to the consumer in regards to the mattress concernsAt this time we have extended the offer to allow the customer to return the mattress for store credit , minus a 30% restocking feeThe consumer advised she was accepting of the offer of the store credit, however, would be unwilling to pay a restocking feeI did advise the consumer the restocking fee is applicable as all items were delivered in good condition and were correct per the original invoiceAny concerns with the merchandise are solely comfort concerns, and we do not have a comfort guarantee on mattressesShould the consumer choose to accept our offer we will be pleased to arrange to pick up the item and extend the store credit.Best Regards, [redacted]
Good Afternoon, Thank you for bringing this consumers concerns to our attention. Please allow me to apologize on behalf of Trivetts Furniture for any inconveniences the consumer may have experienced with their most recent purchase. We are pleased to do... everything within our power to ensure all concerns are fully resolved to the consumers satisfaction. Our customer care department has been in contact with the consumer and are diligently working to address her concerns. The glass doors have been ordered for replacement and are scheduled to deliver to the guest with in 7-10 days. The consumer has been updated as recent as 12/12 in regards to the status of resolution. We are confident we will be able to resolve the consumers concerns in full upon receipt of the replacement parts. We will continue to remain in direct contact with the consumer until all concerns have been resolved in full. Please feel free to advise if I can be of any additional assistance to the consumer in the interim. I am pleased to provide an additional update upon parts received and completion of resolution. Sincerely, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Do not have direct contact with the delivery companyI need to go through the furniture store to get to themI did receive a message that I will be reimbursed for the driveway lightI will close this case if the reimbursement check arrives Regards, [redacted]
Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionPlease notate that per the consumers advisement their complaint is specifically directed with their extended warranty companyPlease be advised that Ashley Furniture Homstores does not own nor operate the extended warranty companyShould the consumer have any further concerns with the aforementioned company the complaint would need to be redirected to the appropriate partiesWe do however, want to ensure we have exhausted all efforts in resolving any concerns our consumers may experience with their purchase.I have taken the liberty to review all information and correlating pictures from the consumer in regards to their merchandise concernsI sincerely apologize, however, my findings in pictures reviewed showed improper care of the merchandise and did not appear to be of wear and tearAt this time we would not be able to provide any service to the merchandise directly because of the current condition of the merchandiseI have included picture documentation to support our findingsAt this time the consumer would need to be redirected to their extended warranty company to re-file a claim.Best Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First, the business has all of my contact info including emailSecond, my problems were surveyed and reported back to the business by its own employeeHere is the list of items that were provided to me by the business' furniture tech who surveyed my furniture problems: the office executive desk will be replaced; not only it is missing a top, the bases are also beyond repair because of the broken locksthe office junior desk base may be able to repair by replacing the cracked piecesThere are two desks, and the business is keeping confusing with the two even they had somebody looked at these two desksAfter numerous explanantion to various people in the company, I gave up explaining That's why I requested for someone to come look again, preferably the general sales manager since he was involved with the sales the coffee table will be replaced for defects beyond repairthe foot board for the bed will be replaced because of damageshinges will be ordered to fix the broken hinge in my dresser the broken piece inside the entertainment/TV stand may be replaced the company will send another furniture tech to fix other scratches and chips on other furniture.In case the business is trying to make accusation that they cannot make contact with me, I am going to say it first [redacted] called me last Thursday and left a voice message stating the "everything" has arrivedI returned the phone call on Friday to ext [redacted] and left a voice message asking him to return my callSince then I have not heard anythingNonetheless, I am not confident that "everything" is here since there is mass confusion with the junior desk and the executive deskIf you are sincere in resolving customer issues, please put forth some efforts in your responseIt's going to be months since I made the purchases My office has been a waste of spaceJust look at the pictures Regards, [redacted] ***
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAs stated in my complaint I did not want to wait another weeks for replacement furnitureI bought furniture from another store to replace what I bought from trivettsPerhaps if they called me when they said they would the times I spoke to them they could have rectified the situation thenIts to late now I do not need the furniture Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company continues to pass me from customer service to the sales team with no one taking responsibility for the issue I have been without a couch for almost months, I have driven hours to pick up my furniture, and I have also taken a day off from work to be home for delivery and I still have not received my furniture I want a partial refund and that is the only resolution I will accept [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Over the two-month struggle I have probably made over phone calls to Trivett (see [redacted] phone record; some calls are not captured when I used my office phone), as well as numerous text messages and pictures to my sales rep ***Every time I called, somebody either said "oh I don't know about that" or "you need to talk to so and so"All I have been receiving is run-around but no resultIn addition, when I texted my sales rep, almost every time he said "I thought this has been taken care of" or "my manager will take care of it"If you read my last text message (enclosed) to my sales rep, I specifically stated that I would have to file a Revdex.com complaintI purposely waited a few days before I file the complaint, yet still no one from Trivett care to return my phone callsConcerning Trivett's attempts to contact me, I received the phone calls from Trivett on Dec 10, 11, and 12, a total of phone calls, so was that too much trouble vsmy 20+ phone calls and texts? I have a life, tooWe just had a newborn, along with a 3-year old and visiting families, do you think I should just drop everything and call you right back after my furious attempts before? Furthermore, I don't believe we can resolve anything over the phone If Trivett does not want me to return all the crappy furniture, here is my demand:Send your general manager over to my house and tell me how you are going to resolve my problems in personI need the promise in writingAfter so many attempts, talked to so many different people from sales rep to service manager to general manager, nothing will be resolved over the phoneAgree to fix all of my furniture problems for the furniture that I purchased from Trivett and [redacted] (owned by Trivett)A sincerely apology Regards, [redacted] ***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] As of today, I still have not received the furniture I paid for
Good Afternoon, We here at Trivetts would like to thank you for bringing this to our attentionI am pleased to advise that the extended warranty has advised they are working to address the consumers concerns at this time and has advised all concerns are being addressed accordingly with the extended warranty companyPlease let me know if I can be of any further assistance with this consumerBest Regards, [redacted]
RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Ms. Deannie F [redacted] please, no more finger-pointing. If you have reviewed all the phone calls records/emails I provided, you would see my agonizing attempts of talking to many many people (Carl, Grayson, Thomasine, Sherry, Sherry #2, Stephanie, etc...) to resolve the problems. FYI - Trivetts was not supposed to charge the second payment until full delivery. When Sherry called me to schedule the delivery, she said she had everything, so I agreed for her to charge the second half of the payment. Then the next day she called and stated that the executive desk was not on the delivery truck or in the warehouse, but she has placed an order to get it, and so I still let her charge the payment with the big faith that Trivetts will delivery. On the day of delivery, I called Carl (my sales guy) immediately when I noticed so many problems (scratches, damages, missing parts, missing items), and he advised me not to accept anything not in fully good condition. Then the driver kept convincing me that Trivetts will fix those broken items. Being a good customer and with big faith in Trivetts, I accepted most items. And yes, the first field tech sent out from Trivetts to survey my furniture problems was very promising since he said he would report everything and Trivetts would address all problems. In fact he called me a couple of days later to assure me. Then I just waited, waited.... At the end Trivetts can no longer locate the report from the first tech, and nothing was ordered. I know this because when I called Sherry to inquire about it; she had no clue what I was talking about and said nothing was ordered. After I filed a complaint, another tech was sent out. Then after the second visit, I waited, waited..... I don't believe Trivetts has the second tech's report either. Good thing is, this time I took a picture of his paperwork, as I have provided on this complaint. Ok, let's forget the unhappiness. If a third tech visit is needed, please send him/her out to my way. Please schedule the visit as soon as possible, I will make myself available. By the way, the coffee table has not been used, just sitting there. My office has not been set up because of the pending repairs/replacement. Thank you and look forward to closing this out. Regards, [redacted] ***