Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
wear and tear does not brake within two months and continue to do so for a year and a half repeatedlyI have other couches and recliners that are over ten years old that have moved across this country due to being in the military and have never brokenIf this was you, you would want and expect more to be done to remedy the situationYour product has continuously broken due to faulty or cheaply made pull handles since the second month we had the sectionalContinuing to band aid the problem does not fix the problem. I feel money back and pick the set up would fix the issue
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowAs stated in my complaint I did not want to wait another weeks for replacement furnitureI bought furniture from another store to replace what I bought from trivettsPerhaps if they called me when they said they would the times I spoke to them they could have rectified the situation thenIts to late now I do not need the furniture
Regards,
*** ***
Good Afternoon, We here at Trivetts would like to thank you for bringing this to our attentionI am pleased to advise that the extended warranty has advised they are working to address the consumers concerns at this time and has advised all concerns are being addressed accordingly with the
extended warranty companyPlease let me know if I can be of any further assistance with this consumer. Best Regards,*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Information provided by Trivetts is mostly inaccurate since my complaint has been passed to many people's hands. Please see my attached emails with multiple people from Trivetts. Most of the time I was waiting on Trivetts; for instance, please see my email dated Jul 13th; Trivetts sent out a second tech to survey my furniture problems and I did not receive any follow up after over a month, and I inquired about itSounded like at that time, another customer service rep took over my complaint, but she has no idea about the second tech visitI have also attached the tech's paperwork when he visitedAlso Trivetts stated that I did not provided pictures, just look at my emails, pictures were attachedAlso I wanted to mentioned it again, that I was not able to use my office because of all the fixes over the yearI should be the one that is frustrated since I paid so much and was not able to use the furniture. They can send a third tech out to verify usage of the broken furnitureAlso all issues were reported on the first tech's visit, but unfortunately that report is missing (so I was told by Trivett)Here are the remaining issues (some of them also noted on the tech's paperwork):Coffee table - replace since the tech stated the top does not close properly is beyond repairTV Stand/entertainment - replace since the broken piece inside is not repairableLiberty small desk base - replace since the broken piece inside in not reparableLiberty small desk top damage - replace (it was delivered before but was refused due to damages found on the replacement, too)Dresser - repair broken slide (tech surveyed, picture provided)Office file cabinet does not close - replace (it was reported on first tech visit and was scheduled to be delivered, but not on the truck on day of delivery) Over the year it took Trivett attempts to deliver the right Liberty large desktop and basesI don't know what else to sayI have been a *** furniture fan for the past years, every time we moved and need new furniture, we either bought them in retail store or in the military exchange stores. This is the first time we experienced such issuesIf you come to my house, you will see at least 80% of all of my furniture are either Ashley or Trivett
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, the business has all of my contact info including emailSecond, my problems were surveyed and reported back to the business by its own employeeHere is the list of items that were provided to me by the business' furniture tech who surveyed my furniture problems:1. the office executive desk will be replaced; not only it is missing a top, the bases are also beyond repair because of the broken locks. the office junior desk base may be able to repair by replacing the cracked piecesThere are two desks, and the business is keeping confusing with the two even they had somebody looked at these two desksAfter numerous explanantion to various people in the company, I gave up explaining. That's why I requested for someone to come look again, preferably the general sales manager since he was involved with the sales. the coffee table will be replaced for defects beyond repair. the foot board for the bed will be replaced because of damages. hinges will be ordered to fix the broken hinge in my dresser. the broken piece inside the entertainment/TV stand may be replaced. the company will send another furniture tech to fix other scratches and chips on other furniture.In case the business is trying to make accusation that they cannot make contact with me, I am going to say it first *** called me last Thursday and left a voice message stating the "everything" has arrivedI returned the phone call on Friday to ext*** and left a voice message asking him to return my callSince then I have not heard anythingNonetheless, I am not confident that "everything" is here since there is mass confusion with the junior desk and the executive desk. If you are sincere in resolving customer issues, please put forth some efforts in your responseIt's going to be months since I made the purchases My office has been a waste of spaceJust look at the pictures.
Regards,
*** ***
Good Afternoon,
We here at Trivetts would like to thank you for bringing this to our attentionI am pleased to advise that the extended warranty has advised they are working to address the consumers concerns at this time and has advised all concerns are being
addressed accordingly with the extended warranty companyPlease let me know if I can be of any further assistance with this consumer.
Best Regards,
*** ***
Good Afternoon,
Thank you for bringing this consumers concerns to our attentionPlease allow me to apologize on behalf of Trivetts Furniture for any inconveniences the consumer may have experienced with their most recent purchaseWe are pleased to do everything within our
power to ensure all concerns are fully resolved to the consumers satisfaction. Our customer care department has been in contact with the consumer and are diligently working to address her concernsThe glass doors have been ordered for replacement and are scheduled to deliver to the guest with in 7-daysThe consumer has been updated as recent as 12/in regards to the status of resolutionWe are confident we will be able to resolve the consumers concerns in full upon receipt of the replacement partsWe will continue to remain in direct contact with the consumer until all concerns have been resolved in fullPlease feel free to advise if I can be of any additional assistance to the consumer in the interimI am pleased to provide an additional update upon parts received and completion of resolution.
Sincerely,
Deanie F*
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe company continues to pass me from customer service to the sales team with no one taking responsibility for the issue I have been without a couch for almost months, I have driven hours to pick up my furniture, and I have also taken a day off from work to be home for delivery and I still have not received my furniture I want a partial refund and that is the only resolution I will accept
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Good Morning, We here at Trivetts Furniture would like to thank you for bringing this consumers concerns to our attentionOur customer care department has been in contact with the consumer to address their concernsThe consumer has been advised that while their manufacture warranty has
expired we want to assist with their concerns so that they may enjoy their merchandise in homeParts have been ordered to address the pull handle concerns and the consumer has been advised that we will schedule a service technician to install at no additional charge upon receipt of the partsThe consumer was also advised that we have found no correlation of a manufacture defect and that the continuation of the pull handles breaking is due to wear and tear and/or use of the productHowever, we do certainly understand the consumers concerns and doing everything in our power to address their merchandise concerns.Best Regards,*** ***
Good Afternoon,We here at Trivetts would like to thank you for bringing this to our attentionI am pleased to advise that the extended warranty has advised they are working to address the consumers concerns at this time and has advised all concerns are being addressed accordingly with the extended
warranty companyPlease let me know if I can be of any further assistance with this consumer.Best Regards,*** ***
Good Afternoon, We here at Trivetts would like to thank you for bringing this consumers concerns to our attentionOn behalf of Trivetts Furniture please allow me to apologize for any inconveniences the consumer may have experienced with their most recent purchaseI am pleased to advise all
concerns for this consumer were resolved on 5/31/16 with an exchange of a top rail for the bunk bedOur customer care department has followed up with the consumer and we were advised services have been considered rendered in full to the consumers satisfaction. Please advise if we can be of any additional assistance to the consumer. Sincerely,Deannie F*
Good Afternoon,
We here at Trivett's Furniture would like to thank you for bringing this consumers concerns to our attentionI would like to apologize on behalf of Trivetts for any inconvenience we may have caused the consumerAt times there can be concealed damage from the
manufacture as many of these items are not opened until the consumer picks them upThis process is to ensure the product remains safe, secure and in tact in the manufacture wrapping for traveling purposesUnfortunately, this was the case when *** *** came to pick up his merchandise at our distribution centerWe do ask that the consumer allow us the opportunity to rectify concerns as such before seeking further options up to and including a refundAt this time we are fully prepared to resolve all of his concerns with his merchandise as we have rectified his concerns and are able to provide him with the quality of merchandise we stand byWe would also like to extend the offer to deliver all merchandise to his home free of charge to compensate for any inconveniences he has had during this processWe would also like to extend a $in store credit as we want to ensure *** *** feels he is a valued customer to us
Best Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.For a period of weeks, I spoke with either the customer service representative or, Jim, one of the managers After numerous phone calls and emails, they claimed the best they could do was take off the delivery charge ($***) While this is a good start, it by no means covers the loss of time and frustrations on my end Considering the neglect resulting in damaged property and inconvenience caused, the delivery charges are expected to have been waived However, that does not compensate for the poor/lack of customer service and poor managerial support at Trivett's Furniture The next steps should result in being credited with a percentage off the entire purchase However, if that is not an option, then at minimum, a store credit, although unlikely to be used, is not only fair, but completely deserving.Regards,*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 11670219, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I picked the bed up on Saturday and started calling the following Monday morning.Nobody answered the phone the next SEVERAL times over weeks, I calledI left repeated messages, nobody EVER called me backI had the bed and Trivetts was obviously not going to help meI was NEVER at any time offered anything, no gift card, no help of any kind from Trivetts, that is an out and out lieOne time someone answered the phone and I was told there was nothing she could do and the manager was out that day, she said she would leave a message for him to call meOf course nobody ever called meThis letter upsets me even moreTrivetts at no time ever tried to speak to meI fixed the bed myself only after they refused to answer the phone or return messages
Good afternoon,
We here at Trivetts Furniture would like to thank you for bringing this consumers concerns to our attentionWe can confirm that we have placed new items on order for Mr*** and the General Sales Manager has reached out to the consumer to advise
In regards to the consumer wanting to keep the merchandise n home, we sincerely do apologize we were unable to honor his requestHowever, per his advisement the frame was broken and leaving this in his home posed a safety concern should it have been utilized with a broken frameWe were sincerely looking out for the safety and best interest of the consumerWe are pleased to redeliver the new merchandise upon receipt to our distribution center from the manufactureBest Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Do not have direct contact with the delivery companyI need to go through the furniture store to get to themI did receive a message that I will be reimbursed for the driveway lightI will close this case if the reimbursement check arrives
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
wear and tear does not brake within two months and continue to do so for a year and a half repeatedlyI have other couches and recliners that are over ten years old that have moved across this country due to being in the military and have never brokenIf this was you, you would want and expect more to be done to remedy the situationYour product has continuously broken due to faulty or cheaply made pull handles since the second month we had the sectionalContinuing to band aid the problem does not fix the problem. I feel money back and pick the set up would fix the issue
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowAs stated in my complaint I did not want to wait another weeks for replacement furnitureI bought furniture from another store to replace what I bought from trivettsPerhaps if they called me when they said they would the times I spoke to them they could have rectified the situation thenIts to late now I do not need the furniture
Regards,
*** ***
Good Afternoon, We here at Trivetts would like to thank you for bringing this to our attentionI am pleased to advise that the extended warranty has advised they are working to address the consumers concerns at this time and has advised all concerns are being addressed accordingly with the
extended warranty companyPlease let me know if I can be of any further assistance with this consumer. Best Regards,*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Information provided by Trivetts is mostly inaccurate since my complaint has been passed to many people's hands. Please see my attached emails with multiple people from Trivetts. Most of the time I was waiting on Trivetts; for instance, please see my email dated Jul 13th; Trivetts sent out a second tech to survey my furniture problems and I did not receive any follow up after over a month, and I inquired about itSounded like at that time, another customer service rep took over my complaint, but she has no idea about the second tech visitI have also attached the tech's paperwork when he visitedAlso Trivetts stated that I did not provided pictures, just look at my emails, pictures were attachedAlso I wanted to mentioned it again, that I was not able to use my office because of all the fixes over the yearI should be the one that is frustrated since I paid so much and was not able to use the furniture. They can send a third tech out to verify usage of the broken furnitureAlso all issues were reported on the first tech's visit, but unfortunately that report is missing (so I was told by Trivett)Here are the remaining issues (some of them also noted on the tech's paperwork):Coffee table - replace since the tech stated the top does not close properly is beyond repairTV Stand/entertainment - replace since the broken piece inside is not repairableLiberty small desk base - replace since the broken piece inside in not reparableLiberty small desk top damage - replace (it was delivered before but was refused due to damages found on the replacement, too)Dresser - repair broken slide (tech surveyed, picture provided)Office file cabinet does not close - replace (it was reported on first tech visit and was scheduled to be delivered, but not on the truck on day of delivery) Over the year it took Trivett attempts to deliver the right Liberty large desktop and basesI don't know what else to sayI have been a *** furniture fan for the past years, every time we moved and need new furniture, we either bought them in retail store or in the military exchange stores. This is the first time we experienced such issuesIf you come to my house, you will see at least 80% of all of my furniture are either Ashley or Trivett
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, the business has all of my contact info including emailSecond, my problems were surveyed and reported back to the business by its own employeeHere is the list of items that were provided to me by the business' furniture tech who surveyed my furniture problems:1. the office executive desk will be replaced; not only it is missing a top, the bases are also beyond repair because of the broken locks. the office junior desk base may be able to repair by replacing the cracked piecesThere are two desks, and the business is keeping confusing with the two even they had somebody looked at these two desksAfter numerous explanantion to various people in the company, I gave up explaining. That's why I requested for someone to come look again, preferably the general sales manager since he was involved with the sales. the coffee table will be replaced for defects beyond repair. the foot board for the bed will be replaced because of damages. hinges will be ordered to fix the broken hinge in my dresser. the broken piece inside the entertainment/TV stand may be replaced. the company will send another furniture tech to fix other scratches and chips on other furniture.In case the business is trying to make accusation that they cannot make contact with me, I am going to say it first *** called me last Thursday and left a voice message stating the "everything" has arrivedI returned the phone call on Friday to ext*** and left a voice message asking him to return my callSince then I have not heard anythingNonetheless, I am not confident that "everything" is here since there is mass confusion with the junior desk and the executive desk. If you are sincere in resolving customer issues, please put forth some efforts in your responseIt's going to be months since I made the purchases My office has been a waste of spaceJust look at the pictures.
Regards,
*** ***
Good Afternoon,
We here at Trivetts would like to thank you for bringing this to our attentionI am pleased to advise that the extended warranty has advised they are working to address the consumers concerns at this time and has advised all concerns are being
addressed accordingly with the extended warranty companyPlease let me know if I can be of any further assistance with this consumer.
Best Regards,
*** ***
Good Afternoon,
*
Thank you for bringing this consumers concerns to our attentionPlease allow me to apologize on behalf of Trivetts Furniture for any inconveniences the consumer may have experienced with their most recent purchaseWe are pleased to do everything within our
power to ensure all concerns are fully resolved to the consumers satisfaction. Our customer care department has been in contact with the consumer and are diligently working to address her concernsThe glass doors have been ordered for replacement and are scheduled to deliver to the guest with in 7-daysThe consumer has been updated as recent as 12/in regards to the status of resolutionWe are confident we will be able to resolve the consumers concerns in full upon receipt of the replacement partsWe will continue to remain in direct contact with the consumer until all concerns have been resolved in fullPlease feel free to advise if I can be of any additional assistance to the consumer in the interimI am pleased to provide an additional update upon parts received and completion of resolution.
Sincerely,
Deanie F
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe company continues to pass me from customer service to the sales team with no one taking responsibility for the issue I have been without a couch for almost months, I have driven hours to pick up my furniture, and I have also taken a day off from work to be home for delivery and I still have not received my furniture I want a partial refund and that is the only resolution I will accept
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Good Morning, We here at Trivetts Furniture would like to thank you for bringing this consumers concerns to our attentionOur customer care department has been in contact with the consumer to address their concernsThe consumer has been advised that while their manufacture warranty has
expired we want to assist with their concerns so that they may enjoy their merchandise in homeParts have been ordered to address the pull handle concerns and the consumer has been advised that we will schedule a service technician to install at no additional charge upon receipt of the partsThe consumer was also advised that we have found no correlation of a manufacture defect and that the continuation of the pull handles breaking is due to wear and tear and/or use of the productHowever, we do certainly understand the consumers concerns and doing everything in our power to address their merchandise concerns.Best Regards,*** ***
Good Afternoon,We here at Trivetts would like to thank you for bringing this to our attentionI am pleased to advise that the extended warranty has advised they are working to address the consumers concerns at this time and has advised all concerns are being addressed accordingly with the extended
warranty companyPlease let me know if I can be of any further assistance with this consumer.Best Regards,*** ***
Good Afternoon, We here at Trivetts would like to thank you for bringing this consumers concerns to our attentionOn behalf of Trivetts Furniture please allow me to apologize for any inconveniences the consumer may have experienced with their most recent purchaseI am pleased to advise all
*
concerns for this consumer were resolved on 5/31/16 with an exchange of a top rail for the bunk bedOur customer care department has followed up with the consumer and we were advised services have been considered rendered in full to the consumers satisfaction. Please advise if we can be of any additional assistance to the consumer. Sincerely,Deannie F
Good Afternoon,
We here at Trivett's Furniture would like to thank you for bringing this consumers concerns to our attentionI would like to apologize on behalf of Trivetts for any inconvenience we may have caused the consumerAt times there can be concealed damage from the
manufacture as many of these items are not opened until the consumer picks them upThis process is to ensure the product remains safe, secure and in tact in the manufacture wrapping for traveling purposesUnfortunately, this was the case when *** *** came to pick up his merchandise at our distribution centerWe do ask that the consumer allow us the opportunity to rectify concerns as such before seeking further options up to and including a refundAt this time we are fully prepared to resolve all of his concerns with his merchandise as we have rectified his concerns and are able to provide him with the quality of merchandise we stand byWe would also like to extend the offer to deliver all merchandise to his home free of charge to compensate for any inconveniences he has had during this processWe would also like to extend a $in store credit as we want to ensure *** *** feels he is a valued customer to us
Best Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.For a period of weeks, I spoke with either the customer service representative or, Jim, one of the managers After numerous phone calls and emails, they claimed the best they could do was take off the delivery charge ($***) While this is a good start, it by no means covers the loss of time and frustrations on my end Considering the neglect resulting in damaged property and inconvenience caused, the delivery charges are expected to have been waived However, that does not compensate for the poor/lack of customer service and poor managerial support at Trivett's Furniture The next steps should result in being credited with a percentage off the entire purchase However, if that is not an option, then at minimum, a store credit, although unlikely to be used, is not only fair, but completely deserving.Regards,*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 11670219, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I picked the bed up on Saturday and started calling the following Monday morning.Nobody answered the phone the next SEVERAL times over weeks, I calledI left repeated messages, nobody EVER called me backI had the bed and Trivetts was obviously not going to help meI was NEVER at any time offered anything, no gift card, no help of any kind from Trivetts, that is an out and out lieOne time someone answered the phone and I was told there was nothing she could do and the manager was out that day, she said she would leave a message for him to call meOf course nobody ever called meThis letter upsets me even moreTrivetts at no time ever tried to speak to meI fixed the bed myself only after they refused to answer the phone or return messages
Good afternoon,
We here at Trivetts Furniture would like to thank you for bringing this consumers concerns to our attentionWe can confirm that we have placed new items on order for Mr*** and the General Sales Manager has reached out to the consumer to advise
In regards to the consumer wanting to keep the merchandise n home, we sincerely do apologize we were unable to honor his requestHowever, per his advisement the frame was broken and leaving this in his home posed a safety concern should it have been utilized with a broken frameWe were sincerely looking out for the safety and best interest of the consumerWe are pleased to redeliver the new merchandise upon receipt to our distribution center from the manufactureBest Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Do not have direct contact with the delivery companyI need to go through the furniture store to get to themI did receive a message that I will be reimbursed for the driveway lightI will close this case if the reimbursement check arrives
Regards,
*** ***