Good Afternoon, We are pleased to provide any written documentation in regards to the resoluiton offeredIf the consumer could provide an email address os specific format he would like us to so so in we we pleased to do soWe are invested in resolving the consumers concerns in any fashion necessary at this time Best Regards, [redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They were the one that falsely sold me the warranty that would cover these things After I told them I had dogs and it would be blamed on my dogs they assured me that they would not That is exactly what happen They also sold me furniture that is falling apart I'm required to work through them for the manufacturer warranty in which they did not even contact the manufacturer So they sold me less than quality furniture They also said they contacted me for the resolution I still have not received a phone calledSo they lied to you They are the ones that can give me my money back for the warranty not the warranty company
Regards,
*** ***
Good Morning,Thank you for bringing this consumers concerns to our attentionWe do sincerely apologize for any inconveniences the consumer has experienced in the delivery processAt this time a new footboard has been placed on order and we are diligently working towards completing the delivery to
the consumers satisfactionThe consumer was advised that we are pleased to take an additional $*** off of their order for their inconvenienceWhile we do understand the consumers frustration with their most recent experience, we must advise that we feel the compensation to be a fair and appropriate measure to take at this timeWe are pleased to assist in any additional concerns the consumer may have with their order, however, in direct regards to the compensation offered we have released the funds to the consumers credit card prior to the receipt of the complaintWe would be unable to offer any additional compensation at this timeIn direct regards to the order we will continue to do everything within our power to ensure the consumer is pleased with the final delivery.Please feel free to reach out with any questions or concerns in the interim as we continue to work towards resolving the consumers concerns.Sincerely,Deannie F*
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is absolutely unacceptable that I have had to drive an hour to pick up a piece of furniture that was broken, I have taken off from work to wait for the delivery of a broken item, and now I have to wait at least weeks from the time I paid for my furniture to possibly receive it On top of this the company will do nothing to compensate me for their mishaps and I will have to pay full price for these items? This company is one of the most incompetent furniture stores in the state of Virginia and my business will be going across the street to *** next time Also I was never made aware of not being able to receive the $*** refund I requested That is an absolute lie from *** @ Trivetts Terrible customer service and no one at the company will accept responsibility for their mistakes This companies rating with the Revdex.com should reflect poorly due to my experience
Regards,
*** ***
Good Afternoon,
We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention
Please be advised the delivery was completed by a third party delivery and all damage claims will need to be
addressed withthe responsible companyI have brought the damage claim to the attention of the delivery company and have been advised that the the consumer has been contacted and they are currently addressing the consumers claim
Best Regards,
*** ***
*
Good Afternoon,
We here at Trivetts Homestore would like to thank you for bringing this consumers concerns to our attentionWe do understand and empathize with the consumers concerns in regards to the merchandise requiring additional hardware to assemble the
bedWe sincerely apologize for any inconveniences the consumer may have experienced in doing soPlease allow for me to provide additional information regarding the consumers concerns. The consumer picked up the merchandise from our distribution center to be self installed in homeWe have ssince poken to the consumer and they have advised that the additional hardware was obtained and installed by the consumer upon pick upAt no time was the consumer advised to self install nor purchase any additional parts to complete the set up of the purchased merchandiseAs well as the consumer advised due to time restraints on their behalf the bed was addressed by the consumer prior to allotting us the opportunity to further assist themAt no time was service declined or acceptedWhile we do apologize, the consumer took these additional steps to self resolve their merchandise and Trivetts neither condoned or requested the consumer to do soWith that being said because we empathize and understand the consumers concerns, a gift card was offered to the consumer shortly thereafterThe consumer declined the offer and the matter was considered to be closed and resolved in full at that timeShould the consumer be experiencing any additional concerns with their merchandise we are pleased to have their concerns addressed in home by a factory trained service technicianPlease advise as to whether the consumer is experiencing any additional concerns at this time so may ensure to address appropriately and accordingly
Sincerely,
Deannie F*
Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionI have spoken to the consumer in regards to the mattress concernsAt this time we have extended the offer to allow the customer to return the mattress for store credit
, minus a 30% restocking feeThe consumer advised she was accepting of the offer of the store credit, however, would be unwilling to pay a restocking feeI did advise the consumer the restocking fee is applicable as all items were delivered in good condition and were correct per the original invoiceAny concerns with the merchandise are solely comfort concerns, and we do not have a comfort guarantee on mattressesShould the consumer choose to accept our offer we will be pleased to arrange to pick up the item and extend the store credit.Best Regards,*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is absolutely unacceptable that I have had to drive an hour to pick up a piece of furniture that was broken, I have taken off from work to wait for the delivery of a broken item, and now I have to wait at least weeks from the time I paid for my furniture to possibly receive it On top of this the company will do nothing to compensate me for their mishaps and I will have to pay full price for these items? This company is one of the most incompetent furniture stores in the state of Virginia and my business will be going across the street to *** next time Also I was never made aware of not being able to receive the $refund I requested That is an absolute lie from *** @ Trivetts Terrible customer service and no one at the company will accept responsibility for their mistakes This companies rating with the Revdex.com should reflect poorly due to my experience
Regards,
*** ***
Good Afternoon,
We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionPlease notate that per the consumers advisement their complaint is specifically directed with their extended warranty companyPlease be advised
that Ashley Furniture Homstores does not own nor operate the extended warranty companyShould the consumer have any further concerns with the aforementioned company the complaint would need to be redirected to the appropriate partiesWe do however, want to ensure we have exhausted all efforts in resolving any concerns our consumers may experience with their purchase.I have taken the liberty to review all information and correlating pictures from the consumer in regards to their merchandise concernsI sincerely apologize, however, my findings in pictures reviewed showed improper care of the merchandise and did not appear to be of wear and tearAt this time we would not be able to provide any service to the merchandise directly because of the current condition of the merchandiseI have included picture documentation to support our findingsAt this time the consumer would need to be redirected to their extended warranty company to re-file a claim.Best Regards,
*** ***
Good Morning,
We here at Trivetts Furniture would like to thank you for bringing this consumers concerns to our attentionOur customer care department hs bee in contact with the consumer to address their concernsThe consumer has been advised that while their
manufacture warranty has expired we want to assist with their concerns so that they may enjoy their merchandise in homeParts have been ordered to address the pull handle concerns and the consumer has been advised that we will schedule a service technician to install at no additional charge upon receipt of the partsThe consumer was also advised that we have found no correlation of a manufacture defect and that the continuation of the pull handles breaking is due to wear and tear and/or use of the productHowever, we do certainly understand the consumers concerns and doing everything in our power to address their merchandise concerns
Best Regards,
*** ***
Good Afternoon,
We here at Trivetts would like to thank you for bringing this consumers concerns to our attentionOn behalf of Trivetts Furniture please allow me to apologize for any inconveniences the consumer may have experienced with their most recent purchaseI am pleased
to advise all concerns for this consumer were resolved on 5/31/16 with an exchange of a top rail for the bunk bedOur customer care department has followed up with the consumer and we were advised services have been considered rendered in full to the consumers satisfaction. Please advise if we can be of any additional assistance to the consumer
Sincerely,
Deannie F*
Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionPlease notate that per the consumers advisement their complaint is specifically directed with their extended warranty companyPlease be advised that Ashley Furniture
Homstores does not own nor operate the extended warranty companyShould the consumer have any further concerns with the aforementioned company the complaint would need to be redirected to the appropriate partiesWe do however, want to ensure we have exhausted all efforts in resolving any concerns our consumers may experience with their purchase.I have taken the liberty to review all information and correlating pictures from the consumer in regards to their merchandise concernsI sincerely apologize, however, my findings in pictures reviewed showed improper care of the merchandise and did not appear to be of wear and tearAt this time we would not be able to provide any service to the merchandise directly because of the current condition of the merchandiseI have included picture documentation to support our findingsAt this time the consumer would need to be redirected to their extended warranty company to re-file a claim.Best Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company continues to pass me from customer service to the sales team with no one taking responsibility for the issue I have been without a couch for almost months, I have driven hours to pick up my furniture, and I have also taken a day off from work to be home for delivery and I still have not received my furniture I want a partial refund and that is the only resolution I will accept
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***
Good Morning, We here at Trivetts Furniture would like to thank you for bringing this consumers concerns to our attentionOur customer care department hs bee in contact with the consumer to address their concernsThe consumer has been advised that while their manufacture warranty has expired
we want to assist with their concerns so that they may enjoy their merchandise in homeParts have been ordered to address the pull handle concerns and the consumer has been advised that we will schedule a service technician to install at no additional charge upon receipt of the partsThe consumer was also advised that we have found no correlation of a manufacture defect and that the continuation of the pull handles breaking is due to wear and tear and/or use of the productHowever, we do certainly understand the consumers concerns and doing everything in our power to address their merchandise concerns Best Regards,*** ***
*** contacted Revdex.com and stated she will be reaching out to the customer by email letting him know that they have on order the desk top and base, the hutch, and a lift top cocktail tableHer email will make sure that this is everything to take care of his order
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company continues to pass me from customer service to the sales team with no one taking responsibility for the issue I have been without a couch for almost months, I have driven hours to pick up my furniture, and I have also taken a day off from work to be home for delivery and I still have not received my furniture I want a partial refund and that is the only resolution I will accept
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Good Afternoon,
Thank you for bringing this consumers concerns to our attentionPlease allow me to apologize on behalf of Trivetts Furniture for any inconveniences the consumer may have experienced with their most recent purchaseWe are pleased to do
everything within our power to ensure all concerns are fully resolved to the consumers satisfaction. Our customer care department has been in contact with the consumer and are diligently working to address her concernsThe glass doors have been ordered for replacement and are scheduled to deliver to the guest with in 7-daysThe consumer has been updated as recent as 12/in regards to the status of resolutionWe are confident we will be able to resolve the consumers concerns in full upon receipt of the replacement partsWe will continue to remain in direct contact with the consumer until all concerns have been resolved in fullPlease feel free to advise if I can be of any additional assistance to the consumer in the interimI am pleased to provide an additional update upon parts received and completion of resolution.
Sincerely,
*** ***
Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionI have spoken to the consumer in regards to the mattress concernsAt this time we have extended the offer to allow the customer to return the mattress for
store credit , minus a 30% restocking feeThe consumer advised she was accepting of the offer of the store credit, however, would be unwilling to pay a restocking feeI did advise the consumer the restocking fee is applicable as all items were delivered in good condition and were correct per the original invoiceAny concerns with the merchandise are solely comfort concerns, and we do not have a comfort guarantee on mattressesShould the consumer choose to accept our offer we will be pleased to arrange to pick up the item and extend the store credit.Best Regards,*** ***
Good Afternoon, We are pleased to provide any written documentation in regards to the resoluiton offeredIf the consumer could provide an email address os specific format he would like us to so so in we we pleased to do soWe are invested in resolving the consumers concerns in any fashion necessary at this time Best Regards,*** ***
Good Afternoon, We are pleased to provide any written documentation in regards to the resoluiton offeredIf the consumer could provide an email address os specific format he would like us to so so in we we pleased to do soWe are invested in resolving the consumers concerns in any fashion necessary at this time Best Regards, [redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They were the one that falsely sold me the warranty that would cover these things After I told them I had dogs and it would be blamed on my dogs they assured me that they would not That is exactly what happen They also sold me furniture that is falling apart I'm required to work through them for the manufacturer warranty in which they did not even contact the manufacturer So they sold me less than quality furniture They also said they contacted me for the resolution I still have not received a phone calledSo they lied to you They are the ones that can give me my money back for the warranty not the warranty company
Regards,
*** ***
Good Morning,Thank you for bringing this consumers concerns to our attentionWe do sincerely apologize for any inconveniences the consumer has experienced in the delivery processAt this time a new footboard has been placed on order and we are diligently working towards completing the delivery to
*
the consumers satisfactionThe consumer was advised that we are pleased to take an additional $*** off of their order for their inconvenienceWhile we do understand the consumers frustration with their most recent experience, we must advise that we feel the compensation to be a fair and appropriate measure to take at this timeWe are pleased to assist in any additional concerns the consumer may have with their order, however, in direct regards to the compensation offered we have released the funds to the consumers credit card prior to the receipt of the complaintWe would be unable to offer any additional compensation at this timeIn direct regards to the order we will continue to do everything within our power to ensure the consumer is pleased with the final delivery.Please feel free to reach out with any questions or concerns in the interim as we continue to work towards resolving the consumers concerns.Sincerely,Deannie F
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is absolutely unacceptable that I have had to drive an hour to pick up a piece of furniture that was broken, I have taken off from work to wait for the delivery of a broken item, and now I have to wait at least weeks from the time I paid for my furniture to possibly receive it On top of this the company will do nothing to compensate me for their mishaps and I will have to pay full price for these items? This company is one of the most incompetent furniture stores in the state of Virginia and my business will be going across the street to *** next time Also I was never made aware of not being able to receive the $*** refund I requested That is an absolute lie from *** @ Trivetts Terrible customer service and no one at the company will accept responsibility for their mistakes This companies rating with the Revdex.com should reflect poorly due to my experience
Regards,
*** ***
Good Afternoon,
We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention
Please be advised the delivery was completed by a third party delivery and all damage claims will need to be
addressed withthe responsible companyI have brought the damage claim to the attention of the delivery company and have been advised that the the consumer has been contacted and they are currently addressing the consumers claim
Best Regards,
*** ***
*
Good Afternoon,
*
We here at Trivetts Homestore would like to thank you for bringing this consumers concerns to our attentionWe do understand and empathize with the consumers concerns in regards to the merchandise requiring additional hardware to assemble the
bedWe sincerely apologize for any inconveniences the consumer may have experienced in doing soPlease allow for me to provide additional information regarding the consumers concerns. The consumer picked up the merchandise from our distribution center to be self installed in homeWe have ssince poken to the consumer and they have advised that the additional hardware was obtained and installed by the consumer upon pick upAt no time was the consumer advised to self install nor purchase any additional parts to complete the set up of the purchased merchandiseAs well as the consumer advised due to time restraints on their behalf the bed was addressed by the consumer prior to allotting us the opportunity to further assist themAt no time was service declined or acceptedWhile we do apologize, the consumer took these additional steps to self resolve their merchandise and Trivetts neither condoned or requested the consumer to do soWith that being said because we empathize and understand the consumers concerns, a gift card was offered to the consumer shortly thereafterThe consumer declined the offer and the matter was considered to be closed and resolved in full at that timeShould the consumer be experiencing any additional concerns with their merchandise we are pleased to have their concerns addressed in home by a factory trained service technicianPlease advise as to whether the consumer is experiencing any additional concerns at this time so may ensure to address appropriately and accordingly
Sincerely,
Deannie F
Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionI have spoken to the consumer in regards to the mattress concernsAt this time we have extended the offer to allow the customer to return the mattress for store credit
, minus a 30% restocking feeThe consumer advised she was accepting of the offer of the store credit, however, would be unwilling to pay a restocking feeI did advise the consumer the restocking fee is applicable as all items were delivered in good condition and were correct per the original invoiceAny concerns with the merchandise are solely comfort concerns, and we do not have a comfort guarantee on mattressesShould the consumer choose to accept our offer we will be pleased to arrange to pick up the item and extend the store credit.Best Regards,*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is absolutely unacceptable that I have had to drive an hour to pick up a piece of furniture that was broken, I have taken off from work to wait for the delivery of a broken item, and now I have to wait at least weeks from the time I paid for my furniture to possibly receive it On top of this the company will do nothing to compensate me for their mishaps and I will have to pay full price for these items? This company is one of the most incompetent furniture stores in the state of Virginia and my business will be going across the street to *** next time Also I was never made aware of not being able to receive the $refund I requested That is an absolute lie from *** @ Trivetts Terrible customer service and no one at the company will accept responsibility for their mistakes This companies rating with the Revdex.com should reflect poorly due to my experience
Regards,
*** ***
Good Afternoon,
We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionPlease notate that per the consumers advisement their complaint is specifically directed with their extended warranty companyPlease be advised
that Ashley Furniture Homstores does not own nor operate the extended warranty companyShould the consumer have any further concerns with the aforementioned company the complaint would need to be redirected to the appropriate partiesWe do however, want to ensure we have exhausted all efforts in resolving any concerns our consumers may experience with their purchase.I have taken the liberty to review all information and correlating pictures from the consumer in regards to their merchandise concernsI sincerely apologize, however, my findings in pictures reviewed showed improper care of the merchandise and did not appear to be of wear and tearAt this time we would not be able to provide any service to the merchandise directly because of the current condition of the merchandiseI have included picture documentation to support our findingsAt this time the consumer would need to be redirected to their extended warranty company to re-file a claim.Best Regards,
*** ***
Good Morning,
We here at Trivetts Furniture would like to thank you for bringing this consumers concerns to our attentionOur customer care department hs bee in contact with the consumer to address their concernsThe consumer has been advised that while their
manufacture warranty has expired we want to assist with their concerns so that they may enjoy their merchandise in homeParts have been ordered to address the pull handle concerns and the consumer has been advised that we will schedule a service technician to install at no additional charge upon receipt of the partsThe consumer was also advised that we have found no correlation of a manufacture defect and that the continuation of the pull handles breaking is due to wear and tear and/or use of the productHowever, we do certainly understand the consumers concerns and doing everything in our power to address their merchandise concerns
Best Regards,
*** ***
Good Afternoon,
*
We here at Trivetts would like to thank you for bringing this consumers concerns to our attentionOn behalf of Trivetts Furniture please allow me to apologize for any inconveniences the consumer may have experienced with their most recent purchaseI am pleased
to advise all concerns for this consumer were resolved on 5/31/16 with an exchange of a top rail for the bunk bedOur customer care department has followed up with the consumer and we were advised services have been considered rendered in full to the consumers satisfaction. Please advise if we can be of any additional assistance to the consumer
Sincerely,
Deannie F
Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionPlease notate that per the consumers advisement their complaint is specifically directed with their extended warranty companyPlease be advised that Ashley Furniture
Homstores does not own nor operate the extended warranty companyShould the consumer have any further concerns with the aforementioned company the complaint would need to be redirected to the appropriate partiesWe do however, want to ensure we have exhausted all efforts in resolving any concerns our consumers may experience with their purchase.I have taken the liberty to review all information and correlating pictures from the consumer in regards to their merchandise concernsI sincerely apologize, however, my findings in pictures reviewed showed improper care of the merchandise and did not appear to be of wear and tearAt this time we would not be able to provide any service to the merchandise directly because of the current condition of the merchandiseI have included picture documentation to support our findingsAt this time the consumer would need to be redirected to their extended warranty company to re-file a claim.Best Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company continues to pass me from customer service to the sales team with no one taking responsibility for the issue I have been without a couch for almost months, I have driven hours to pick up my furniture, and I have also taken a day off from work to be home for delivery and I still have not received my furniture I want a partial refund and that is the only resolution I will accept
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***
Good Morning, We here at Trivetts Furniture would like to thank you for bringing this consumers concerns to our attentionOur customer care department hs bee in contact with the consumer to address their concernsThe consumer has been advised that while their manufacture warranty has expired
we want to assist with their concerns so that they may enjoy their merchandise in homeParts have been ordered to address the pull handle concerns and the consumer has been advised that we will schedule a service technician to install at no additional charge upon receipt of the partsThe consumer was also advised that we have found no correlation of a manufacture defect and that the continuation of the pull handles breaking is due to wear and tear and/or use of the productHowever, we do certainly understand the consumers concerns and doing everything in our power to address their merchandise concerns Best Regards,*** ***
*** contacted Revdex.com and stated she will be reaching out to the customer by email letting him know that they have on order the desk top and base, the hutch, and a lift top cocktail tableHer email will make sure that this is everything to take care of his order
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company continues to pass me from customer service to the sales team with no one taking responsibility for the issue I have been without a couch for almost months, I have driven hours to pick up my furniture, and I have also taken a day off from work to be home for delivery and I still have not received my furniture I want a partial refund and that is the only resolution I will accept
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Good Afternoon,
Thank you for bringing this consumers concerns to our attentionPlease allow me to apologize on behalf of Trivetts Furniture for any inconveniences the consumer may have experienced with their most recent purchaseWe are pleased to do
everything within our power to ensure all concerns are fully resolved to the consumers satisfaction. Our customer care department has been in contact with the consumer and are diligently working to address her concernsThe glass doors have been ordered for replacement and are scheduled to deliver to the guest with in 7-daysThe consumer has been updated as recent as 12/in regards to the status of resolutionWe are confident we will be able to resolve the consumers concerns in full upon receipt of the replacement partsWe will continue to remain in direct contact with the consumer until all concerns have been resolved in fullPlease feel free to advise if I can be of any additional assistance to the consumer in the interimI am pleased to provide an additional update upon parts received and completion of resolution.
Sincerely,
*** ***
Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionI have spoken to the consumer in regards to the mattress concernsAt this time we have extended the offer to allow the customer to return the mattress for
store credit , minus a 30% restocking feeThe consumer advised she was accepting of the offer of the store credit, however, would be unwilling to pay a restocking feeI did advise the consumer the restocking fee is applicable as all items were delivered in good condition and were correct per the original invoiceAny concerns with the merchandise are solely comfort concerns, and we do not have a comfort guarantee on mattressesShould the consumer choose to accept our offer we will be pleased to arrange to pick up the item and extend the store credit.Best Regards,*** ***
Good Afternoon, We are pleased to provide any written documentation in regards to the resoluiton offeredIf the consumer could provide an email address os specific format he would like us to so so in we we pleased to do soWe are invested in resolving the consumers concerns in any fashion necessary at this time Best Regards,*** ***