Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
As of today, I still have not received the furniture I paid for
Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionPlease be advised the delivery was completed by a third party delivery and all damage claims will need to be addressed with the responsible companyI have brought the
damage claim to the attention of the delivery company and have been advised that the the consumer has been contacted and they are currently addressing the consumers claim.Best Regards,*** ***
*
Good Afternoon,I have been advised by your office that additional information of the return date was required at this timeI have been advised that the merchandise is estimated to arrive back from the manufacture on 1/15/As soon as the item has been received back into our distribution center we are pleased to coordinate a re-delivery for Mr***.In regards to the compensation request, Mr*** has been advised we would not be able to approve his specific request of a $*** refund for any inconveniences he may have experiencedI did request that the consumer advise if there was anything additional that we could do to make this right for him and he was advised he would not be receptive to any additional offers outside of the $*** refund requestedPlease rest assure that while we are not able to accommodate his request for compensation we will continue in our endeavors to make this right for himPlease feel free to contact me with any additional questions or concerns you may have in the interim. Best Regards, *** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I purchased over $25,furniture from Trivetts in Sept Since then it has been a huge struggle to get them to deliver the correct furniture, as well as replacing and fixing some furniture itemsI have filed numerous complaints to their customer services department with not much of helpThroughout the year they have replaced some furniture itemsToday there are still pending repairs and replacementsThe company has sent out techs to survey the issues in occasions, yet the company still unclear of the issues and stated that they might have lost those reports from the techsLast contact with the company was Sept 2016, and they have stopped contacting me, and I am tired of contacting them with no resultsAt this point I would like for them to just refund me the coffee table, office desk and hutch, the dresser, and the entertainment deskPlease come take these broken furniture backI have not been able to set up my home office because of this tragic struggle with TrivettsIf this complaint does not work, I will go on a social war with Trivetts to share my experienceApperantly there have already been so many similar negative experience with other customers; I will just join them to publicize this bad businessI hope Michael and Dan T*** can see this complaintPlease send my complaint directly to them if possible, because over the year I have concluded that dealing with rest of the customer services, managers, salespeople are uselessThank you, from an Iraqi and Afghanistan war veteran. Take back all broken furniture and my headache, refund my hard earned money
I was very satisfied with my salesperson, however, the total lack of communication and delivery issues have been ridiculousThe salesperson promises one thing and the store does not follow through I will not buy from them again!
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
MsDeannie F* please, no more finger-pointing. If you have reviewed all the phone calls records/emails I provided, you would see my agonizing attempts of talking to many many people (Carl, Grayson, Thomasine, Sherry, Sherry #2, Stephanie, etc...) to resolve the problems. FYI - Trivetts was not supposed to charge the second payment until full delivery. When Sherry called me to schedule the delivery, she said she had everything, so I agreed for her to charge the second half of the payment. Then the next day she called and stated that the executive desk was not on the delivery truck or in the warehouse, but she has placed an order to get it, and so I still let her charge the payment with the big faith that Trivetts will delivery. On the day of delivery, I called Carl (my sales guy) immediately when I noticed so many problems (scratches, damages, missing parts, missing items), and he advised me not to accept anything not in fully good condition. Then the driver kept convincing me that Trivetts will fix those broken items. Being a good customer and with big faith in Trivetts, I accepted most items. And yes, the first field tech sent out from Trivetts to survey my furniture problems was very promising since he said he would report everything and Trivetts would address all problems. In fact he called me a couple of days later to assure me. Then I just waited, waitedAt the end Trivetts can no longer locate the report from the first tech, and nothing was orderedI know this because when I called Sherry to inquire about it; she had no clue what I was talking about and said nothing was ordered. After I filed a complaint, another tech was sent outThen after the second visit, I waited, waitedI don't believe Trivetts has the second tech's report either. Good thing is, this time I took a picture of his paperwork, as I have provided on this complaintOk, let's forget the unhappiness. If a third tech visit is needed, please send him/her out to my way. Please schedule the visit as soon as possible, I will make myself available. By the way, the coffee table has not been used, just sitting there. My office has not been set up because of the pending repairs/replacement. Thank you and look forward to closing this out
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Good Afternoon, We here at Trivetts Homestore would like to thank you for bringing this consumers concerns to our attentionWe do understand and empathize with the consumers concerns in regards to the merchandise requiring additional hardware to assemble the bedWe sincerely apologize for any
inconveniences the consumer may have experienced in doing soPlease allow for me to provide additional information regarding the consumers concerns. The consumer picked up the merchandise from our distribution center to be self installed in homeWe have ssince poken to the consumer and they have advised that the additional hardware was obtained and installed by the consumer upon pick upAt no time was the consumer advised to self install nor purchase any additional parts to complete the set up of the purchased merchandiseAs well as the consumer advised due to time restraints on their behalf the bed was addressed by the consumer prior to allotting us the opportunity to further assist themAt no time was service declined or acceptedWhile we do apologize, the consumer took these additional steps to self resolve their merchandise and Trivetts neither condoned or requested the consumer to do soWith that being said because we empathize and understand the consumers concerns, a gift card was offered to the consumer shortly thereafterThe consumer declined the offer and the matter was considered to be closed and resolved in full at that timeShould the consumer be experiencing any additional concerns with their merchandise we are pleased to have their concerns addressed in home by a factory trained service technicianPlease advise as to whether the consumer is experiencing any additional concerns at this time so may ensure to address appropriately and accordingly. Sincerely,Deannie F*
Good Afternoon,we here at Trivetts Furniture would like to thank you for bringing this consumers concerns to our attentionThe General Sales Manager contacted the customer on 6/4/to further address their concerns and was placed on schedule to receive delivery on 6/5/At this time all cocnerns
have been considered fully reloved and services have ben fully renderedPlease feel free to reach out to me should the consumer require any further assistance and I will be pleased to assist.Best Regards,
*** ***
Good Afternoon,
I have been advised by your office that additional information of the return date was required at this timeI have been advised that the merchandise is estimated to arrive back from the manufacture on 1/15/As soon as the item has been received back into our distribution center we are pleased to coordinate a re-delivery for Mr***In regards to the compensation request, Mr*** has been advised we would not be able to approve his specific request of a $refund for any inconveniences he may have experiencedI did request that the consumer advise if there was anything additional that we could do to make this right for him and he was advised he would not be receptive to any additional offers outside of the $refund requestedPlease rest assure that while we are not able to accommodate his request for compensation we will continue in our endeavors to make this right for himPlease feel free to contact me with any additional questions or concerns you may have in the interim.
Best Regards,
*** ***
Good Afternoon,We here at Trivetts Furniture would like to thank you for bringing this consumers concerns to our attentionWe are diligently working towards resolving the consumers concernsAt this time we have placed a new top on order and are awaiting its arrival from the manufacture to deliver
We also have offered to exchange the lift-top cocktail table, hutch and table base for the consumer, which are currently readily available for delivery at the earliest convenience to the consumer. We have made several attempts to advise of suchMyself , the General Sales Manager, and his customer care representative have left numerous messages with the consumer to advise, however, have been unsuccessful in establishing recent contact with the consumerThe consumers customer care representative has contacted him via email as well on 12/12/in the efforts to continue addressing his concernsPlease feel free to contact me should you have any additional questions in regards to this consumer while we continue to work towards resolution.Best Regards,*** ***
Good Afternoon,we here at Trivetts Furniture would like to thank you for bringing this consumers concerns to our attentionThe General Sales Manager contacted the customer on 6/4/to further address their concerns and was placed on schedule to receive delivery on 6/5/At this
time all cocnerns have been considered fully reloved and services have ben fully renderedPlease feel free to reach out to me should the consumer require any further assistance and I will be pleased to assist.Best Regards,
*** ***
Thank you for bringing this consumers concerns to our attentionPlease allow me to apologize on behalf of Trivetts Furniture for any inconveniences the consumer may have experienced with their most recent purchaseWe are pleased to do everything within our power to ensure all concerns are fully
resolved to the consumers satisfaction. Our customer care department has been in contact with the consumer and are diligently working to address her concernsThe glass doors have been ordered for replacement and are scheduled to deliver to the guest with in 7-daysThe consumer has been updated as recent as 12/in regards to the status of resolutionWe are confident we will be able to resolve the consumers concerns in full upon receipt of the replacement partsWe will continue to remain in direct contact with the consumer until all concerns have been resolved in fullPlease feel free to advise if I can be of any additional assistance to the consumer in the interimI am pleased to provide an additional update upon parts received and completion of resolution.Sincerely,Deanie F*
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Over the two-month struggle I have probably made over phone calls to Trivett (see *** phone record; some calls are not captured when I used my office phone), as well as numerous text messages and pictures to my sales rep ***Every time I called, somebody either said "oh I don't know about that" or "you need to talk to so and so"All I have been receiving is run-around but no resultIn addition, when I texted my sales rep, almost every time he said "I thought this has been taken care of" or "my manager will take care of it"If you read my last text message (enclosed) to my sales rep, I specifically stated that I would have to file a Revdex.com complaintI purposely waited a few days before I file the complaint, yet still no one from Trivett care to return my phone callsConcerning Trivett's attempts to contact me, I received the phone calls from Trivett on Dec 10, 11, and 12, a total of phone calls, so was that too much trouble vsmy 20+ phone calls and texts? I have a life, too. We just had a newborn, along with a 3-year old and visiting families, do you think I should just drop everything and call you right back after my furious attempts before? Furthermore, I don't believe we can resolve anything over the phone. If Trivett does not want me to return all the crappy furniture, here is my demand:Send your general manager over to my house and tell me how you are going to resolve my problems in personI need the promise in writingAfter so many attempts, talked to so many different people from sales rep to service manager to general manager, nothing will be resolved over the phoneAgree to fix all of my furniture problems for the furniture that I purchased from Trivett and *** (owned by Trivett)A sincerely apology
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 11670219, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I picked the bed up on Saturday and started calling the following Monday morning.Nobody answered the phone the next SEVERAL times over weeks, I calledI left repeated messages, nobody EVER called me backI had the bed and Trivetts was obviously not going to help meI was NEVER at any time offered anything, no gift card, no help of any kind from Trivetts, that is an out and out lieOne time someone answered the phone and I was told there was nothing she could do and the manager was out that day, she said she would leave a message for him to call meOf course nobody ever called meThis letter upsets me even moreTrivetts at no time ever tried to speak to meI fixed the bed myself only after they refused to answer the phone or return messages
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Good Afternoon,I have been advised by your office that additional information of the return date was required at this timeI have been advised that the merchandise is estimated to arrive back from the manufacture on 1/15/As soon as the item has been received back into our distribution center we are pleased to coordinate a re-delivery for Mr***.In regards to the compensation request, Mr*** has been advised we would not be able to approve his specific request of a $refund for any inconveniences he may have experiencedI did request that the consumer advise if there was anything additional that we could do to make this right for him and he was advised he would not be receptive to any additional offers outside of the $refund requestedPlease rest assure that while we are not able to accommodate his request for compensation we will continue in our endeavors to make this right for himPlease feel free to contact me with any additional questions or concerns you may have in the interim. Best Regards,*** ***
Good afternoon,We here at Trivetts Furniture would like to thank you for bringing this consumers concerns to our attentionWe can confirm that we have placed new items on order for Mr*** and the General Sales Manager has reached out to the consumer to adviseIn regards to the consumer wanting
to keep the merchandise n home, we sincerely do apologize we were unable to honor his requestHowever, per his advisement the frame was broken and leaving this in his home posed a safety concern should it have been utilized with a broken frameWe were sincerely looking out for the safety and best interest of the consumerWe are pleased to redeliver the new merchandise upon receipt to our distribution center from the manufacture.Best Regards, *** ***
Good afternoon,We here at Trivetts Furniture would like to thank you for bringing this consumers concerns to our attentionWe can confirm that we have placed new items on order for Mr*** and the General Sales Manager has reached out to the consumer to adviseIn regards to the consumer wanting
to keep the merchandise n home, we sincerely do apologize we were unable to honor his requestHowever, per his advisement the frame was broken and leaving this in his home posed a safety concern should it have been utilized with a broken frameWe were sincerely looking out for the safety and best interest of the consumerWe are pleased to redeliver the new merchandise upon receipt to our distribution center from the manufacture.Best Regards,*** ***
Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionPlease be advised the delivery was completed by a third party delivery and all damage claims will need to be addressed withthe responsible companyI have brought
the damage claim to the attention of the delivery company and have been advised that the the consumer has been contacted and they are currently addressing the consumers claim Best Regards,*** ***
*
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
As of today, I still have not received the furniture I paid for
Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionPlease be advised the delivery was completed by a third party delivery and all damage claims will need to be addressed with the responsible companyI have brought the
damage claim to the attention of the delivery company and have been advised that the the consumer has been contacted and they are currently addressing the consumers claim.Best Regards,*** ***
*
Good Afternoon,I have been advised by your office that additional information of the return date was required at this timeI have been advised that the merchandise is estimated to arrive back from the manufacture on 1/15/As soon as the item has been received back into our distribution center we are pleased to coordinate a re-delivery for Mr***.In regards to the compensation request, Mr*** has been advised we would not be able to approve his specific request of a $*** refund for any inconveniences he may have experiencedI did request that the consumer advise if there was anything additional that we could do to make this right for him and he was advised he would not be receptive to any additional offers outside of the $*** refund requestedPlease rest assure that while we are not able to accommodate his request for compensation we will continue in our endeavors to make this right for himPlease feel free to contact me with any additional questions or concerns you may have in the interim. Best Regards, *** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I purchased over $25,furniture from Trivetts in Sept Since then it has been a huge struggle to get them to deliver the correct furniture, as well as replacing and fixing some furniture itemsI have filed numerous complaints to their customer services department with not much of helpThroughout the year they have replaced some furniture itemsToday there are still pending repairs and replacementsThe company has sent out techs to survey the issues in occasions, yet the company still unclear of the issues and stated that they might have lost those reports from the techsLast contact with the company was Sept 2016, and they have stopped contacting me, and I am tired of contacting them with no resultsAt this point I would like for them to just refund me the coffee table, office desk and hutch, the dresser, and the entertainment deskPlease come take these broken furniture backI have not been able to set up my home office because of this tragic struggle with TrivettsIf this complaint does not work, I will go on a social war with Trivetts to share my experienceApperantly there have already been so many similar negative experience with other customers; I will just join them to publicize this bad businessI hope Michael and Dan T*** can see this complaintPlease send my complaint directly to them if possible, because over the year I have concluded that dealing with rest of the customer services, managers, salespeople are uselessThank you, from an Iraqi and Afghanistan war veteran. Take back all broken furniture and my headache, refund my hard earned money
I was very satisfied with my salesperson, however, the total lack of communication and delivery issues have been ridiculousThe salesperson promises one thing and the store does not follow through I will not buy from them again!
Revdex.com:
* please, no more finger-pointing. If you have reviewed all the phone calls records/emails I provided, you would see my agonizing attempts of talking to many many people (Carl, Grayson, Thomasine, Sherry, Sherry #2, Stephanie, etc...) to resolve the problems. FYI - Trivetts was not supposed to charge the second payment until full delivery. When Sherry called me to schedule the delivery, she said she had everything, so I agreed for her to charge the second half of the payment. Then the next day she called and stated that the executive desk was not on the delivery truck or in the warehouse, but she has placed an order to get it, and so I still let her charge the payment with the big faith that Trivetts will delivery. On the day of delivery, I called Carl (my sales guy) immediately when I noticed so many problems (scratches, damages, missing parts, missing items), and he advised me not to accept anything not in fully good condition. Then the driver kept convincing me that Trivetts will fix those broken items. Being a good customer and with big faith in Trivetts, I accepted most items. And yes, the first field tech sent out from Trivetts to survey my furniture problems was very promising since he said he would report everything and Trivetts would address all problems. In fact he called me a couple of days later to assure me. Then I just waited, waitedAt the end Trivetts can no longer locate the report from the first tech, and nothing was orderedI know this because when I called Sherry to inquire about it; she had no clue what I was talking about and said nothing was ordered. After I filed a complaint, another tech was sent outThen after the second visit, I waited, waitedI don't believe Trivetts has the second tech's report either. Good thing is, this time I took a picture of his paperwork, as I have provided on this complaintOk, let's forget the unhappiness. If a third tech visit is needed, please send him/her out to my way. Please schedule the visit as soon as possible, I will make myself available. By the way, the coffee table has not been used, just sitting there. My office has not been set up because of the pending repairs/replacement. Thank you and look forward to closing this out
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
MsDeannie F
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Good Afternoon, We here at Trivetts Homestore would like to thank you for bringing this consumers concerns to our attentionWe do understand and empathize with the consumers concerns in regards to the merchandise requiring additional hardware to assemble the bedWe sincerely apologize for any
*
inconveniences the consumer may have experienced in doing soPlease allow for me to provide additional information regarding the consumers concerns. The consumer picked up the merchandise from our distribution center to be self installed in homeWe have ssince poken to the consumer and they have advised that the additional hardware was obtained and installed by the consumer upon pick upAt no time was the consumer advised to self install nor purchase any additional parts to complete the set up of the purchased merchandiseAs well as the consumer advised due to time restraints on their behalf the bed was addressed by the consumer prior to allotting us the opportunity to further assist themAt no time was service declined or acceptedWhile we do apologize, the consumer took these additional steps to self resolve their merchandise and Trivetts neither condoned or requested the consumer to do soWith that being said because we empathize and understand the consumers concerns, a gift card was offered to the consumer shortly thereafterThe consumer declined the offer and the matter was considered to be closed and resolved in full at that timeShould the consumer be experiencing any additional concerns with their merchandise we are pleased to have their concerns addressed in home by a factory trained service technicianPlease advise as to whether the consumer is experiencing any additional concerns at this time so may ensure to address appropriately and accordingly. Sincerely,Deannie F
Good Afternoon,we here at Trivetts Furniture would like to thank you for bringing this consumers concerns to our attentionThe General Sales Manager contacted the customer on 6/4/to further address their concerns and was placed on schedule to receive delivery on 6/5/At this time all cocnerns
have been considered fully reloved and services have ben fully renderedPlease feel free to reach out to me should the consumer require any further assistance and I will be pleased to assist.Best Regards,
*** ***
Good Afternoon,
I have been advised by your office that additional information of the return date was required at this timeI have been advised that the merchandise is estimated to arrive back from the manufacture on 1/15/As soon as the item has been received back into our distribution center we are pleased to coordinate a re-delivery for Mr***In regards to the compensation request, Mr*** has been advised we would not be able to approve his specific request of a $refund for any inconveniences he may have experiencedI did request that the consumer advise if there was anything additional that we could do to make this right for him and he was advised he would not be receptive to any additional offers outside of the $refund requestedPlease rest assure that while we are not able to accommodate his request for compensation we will continue in our endeavors to make this right for himPlease feel free to contact me with any additional questions or concerns you may have in the interim.
Best Regards,
*** ***
Good Afternoon,We here at Trivetts Furniture would like to thank you for bringing this consumers concerns to our attentionWe are diligently working towards resolving the consumers concernsAt this time we have placed a new top on order and are awaiting its arrival from the manufacture to deliver
We also have offered to exchange the lift-top cocktail table, hutch and table base for the consumer, which are currently readily available for delivery at the earliest convenience to the consumer. We have made several attempts to advise of suchMyself , the General Sales Manager, and his customer care representative have left numerous messages with the consumer to advise, however, have been unsuccessful in establishing recent contact with the consumerThe consumers customer care representative has contacted him via email as well on 12/12/in the efforts to continue addressing his concernsPlease feel free to contact me should you have any additional questions in regards to this consumer while we continue to work towards resolution.Best Regards,*** ***
Good Afternoon,we here at Trivetts Furniture would like to thank you for bringing this consumers concerns to our attentionThe General Sales Manager contacted the customer on 6/4/to further address their concerns and was placed on schedule to receive delivery on 6/5/At this
time all cocnerns have been considered fully reloved and services have ben fully renderedPlease feel free to reach out to me should the consumer require any further assistance and I will be pleased to assist.Best Regards,
*** ***
Thank you for bringing this consumers concerns to our attentionPlease allow me to apologize on behalf of Trivetts Furniture for any inconveniences the consumer may have experienced with their most recent purchaseWe are pleased to do everything within our power to ensure all concerns are fully
*
resolved to the consumers satisfaction. Our customer care department has been in contact with the consumer and are diligently working to address her concernsThe glass doors have been ordered for replacement and are scheduled to deliver to the guest with in 7-daysThe consumer has been updated as recent as 12/in regards to the status of resolutionWe are confident we will be able to resolve the consumers concerns in full upon receipt of the replacement partsWe will continue to remain in direct contact with the consumer until all concerns have been resolved in fullPlease feel free to advise if I can be of any additional assistance to the consumer in the interimI am pleased to provide an additional update upon parts received and completion of resolution.Sincerely,Deanie F
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Over the two-month struggle I have probably made over phone calls to Trivett (see *** phone record; some calls are not captured when I used my office phone), as well as numerous text messages and pictures to my sales rep ***Every time I called, somebody either said "oh I don't know about that" or "you need to talk to so and so"All I have been receiving is run-around but no resultIn addition, when I texted my sales rep, almost every time he said "I thought this has been taken care of" or "my manager will take care of it"If you read my last text message (enclosed) to my sales rep, I specifically stated that I would have to file a Revdex.com complaintI purposely waited a few days before I file the complaint, yet still no one from Trivett care to return my phone callsConcerning Trivett's attempts to contact me, I received the phone calls from Trivett on Dec 10, 11, and 12, a total of phone calls, so was that too much trouble vsmy 20+ phone calls and texts? I have a life, too. We just had a newborn, along with a 3-year old and visiting families, do you think I should just drop everything and call you right back after my furious attempts before? Furthermore, I don't believe we can resolve anything over the phone. If Trivett does not want me to return all the crappy furniture, here is my demand:Send your general manager over to my house and tell me how you are going to resolve my problems in personI need the promise in writingAfter so many attempts, talked to so many different people from sales rep to service manager to general manager, nothing will be resolved over the phoneAgree to fix all of my furniture problems for the furniture that I purchased from Trivett and *** (owned by Trivett)A sincerely apology
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 11670219, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I picked the bed up on Saturday and started calling the following Monday morning.Nobody answered the phone the next SEVERAL times over weeks, I calledI left repeated messages, nobody EVER called me backI had the bed and Trivetts was obviously not going to help meI was NEVER at any time offered anything, no gift card, no help of any kind from Trivetts, that is an out and out lieOne time someone answered the phone and I was told there was nothing she could do and the manager was out that day, she said she would leave a message for him to call meOf course nobody ever called meThis letter upsets me even moreTrivetts at no time ever tried to speak to meI fixed the bed myself only after they refused to answer the phone or return messages
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Good Afternoon,I have been advised by your office that additional information of the return date was required at this timeI have been advised that the merchandise is estimated to arrive back from the manufacture on 1/15/As soon as the item has been received back into our distribution center we are pleased to coordinate a re-delivery for Mr***.In regards to the compensation request, Mr*** has been advised we would not be able to approve his specific request of a $refund for any inconveniences he may have experiencedI did request that the consumer advise if there was anything additional that we could do to make this right for him and he was advised he would not be receptive to any additional offers outside of the $refund requestedPlease rest assure that while we are not able to accommodate his request for compensation we will continue in our endeavors to make this right for himPlease feel free to contact me with any additional questions or concerns you may have in the interim. Best Regards,*** ***
Good afternoon,We here at Trivetts Furniture would like to thank you for bringing this consumers concerns to our attentionWe can confirm that we have placed new items on order for Mr*** and the General Sales Manager has reached out to the consumer to adviseIn regards to the consumer wanting
to keep the merchandise n home, we sincerely do apologize we were unable to honor his requestHowever, per his advisement the frame was broken and leaving this in his home posed a safety concern should it have been utilized with a broken frameWe were sincerely looking out for the safety and best interest of the consumerWe are pleased to redeliver the new merchandise upon receipt to our distribution center from the manufacture.Best Regards, *** ***
Good afternoon,We here at Trivetts Furniture would like to thank you for bringing this consumers concerns to our attentionWe can confirm that we have placed new items on order for Mr*** and the General Sales Manager has reached out to the consumer to adviseIn regards to the consumer wanting
to keep the merchandise n home, we sincerely do apologize we were unable to honor his requestHowever, per his advisement the frame was broken and leaving this in his home posed a safety concern should it have been utilized with a broken frameWe were sincerely looking out for the safety and best interest of the consumerWe are pleased to redeliver the new merchandise upon receipt to our distribution center from the manufacture.Best Regards,*** ***
Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionPlease be advised the delivery was completed by a third party delivery and all damage claims will need to be addressed withthe responsible companyI have brought
the damage claim to the attention of the delivery company and have been advised that the the consumer has been contacted and they are currently addressing the consumers claim Best Regards,*** ***
*