Tru Force Pest Control

Mr [redacted] , We are terribly sorry this happened and quite frankly are at a loss for words that we failed in maintaining a standard for youWe will be in touch on the 17th of November to speak with youYour account has been resolved and there is not any payments dueIt shows we gave a credit for you of $There is nothing that is owed from you periodWe will send an email confirming your account has been closed and creditedLet us know if there is anything else we can do for you

I've reviewed the attachments from Tru Force - starting with Document [redacted] (Service agreement) which shows a month contract with quarterly serviceThe monthly charge shows $and the early termination fee is $Very clearly on the first page it shows "your card will be charged on the 19th of every month" and in Billing information box it shows payment type: Credit and there is my card number w/Exp dateSo that was clearly paid for.Also note on here that the contact information is incorrectThe phone number is wrong and should be [redacted] and the email address is also wrong - they added an s to outlook.com so if they had tried to contact me they would be unsuccessfulI never once received a bill or phone call from them and do not ever even recall that they performed the pest service that they indicated.Invoice [redacted] - again contact info is incorrect and service address is my phone numberNo amount is dueInvoice [redacted] - contact info is wrong and amount due is $onlyIt shows the prior month had been paid (indicating that my credit card had in fact been charged) and METHOD OF PAYMENT: CreditThere is nothing further on the accountThey never showed up to our house again and I never saw this billI did not ever cancel the service and had no idea this invoice from years ago was even out thereHow do they suppose I suddenly owe $344.21??

MR and Mrs [redacted] started services with us by signing and initialing the contract attachedAs there account is closed out they were never charged the full initial charge that they agreed toEven tho we are with in our right to do soThey were emailed a copy of the contract at the time they signed itThey did not cancel with in the first three days as the contract states they canSince posting here on the Revdex.com and a negative review on yelp we have tried to reach out to them with no success

Thank you for reaching out to usI am very sorry we were not able to complete the job right the first time I will make sure we refund that money and do what we need to do to rectify the situationThanks

To Whom it may concern, We have reached out to Mr [redacted] via phone and email and have not yet got in contactMr [redacted] is not under an agreement and we will cancel out his accountWe will also waive all past due balanceWe look forward to speaking with Mr [redacted] and making sure that he is completely satisfied and on the same page

[redacted] , Thank you letting us know about your experience. We have credit your account for your service and have rescheduled your appointment to get the service completed. Thank you for your patience and understanding in this matter. Please let us know if there is anything else we can do for... you.

Mr*** contacted our office to start services on 6/9/Attached is the agreement that was signed by himSince starting with TruForce as per the agreement we have come out in his scheduled months of 7/9/2016, 9/26/2016, 11/22/2016, 1/5/He was not charged between the months of August
through January for servicesThis was given to Mr *** because he was not home for his initial service that was scheduled with himWe finished the treatment that next SaturdayHe was content at the time for the credit on the account for the months equal to $His service completed in January of this year is missing the second half of the payment was due in February for According to the agreement entered into by Mr*** and Truforce he has agreed to more services. Mr*** called in to our office on 3/8/upset that we did not do the previous services on SaturdaysWe let him know that was not a problem in the future and we are happy to accommodate his requestHe stated that he wants nothing to do with Truforce, wanted to cancel service and hung up on the representative As per the agreement that was signed by Mr*** if he needs to cancel early he agrees to pay the $reimbursement fee and cost for services rendered. Over the life of the agreement Mr*** has paid a total of for services rendered

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

***, Thank you for the chance to speak with you about your accountAs we discussed we are sending out a technician for your next service at no cost to youAs we agreed that the account will be closed with no further billing or scheduling unless otherwise instructed by youPlease let us know if
there is anything else we can do to better serve your home and family

Legally, we are not able to communicate with *** ***She will need to go through the third party company Paid in FullThe amount that she owes though is up for negotiation

I am very sorry to hear that we were not able to help with the mouse problem I would love to get a manager out to your home and clean and prevent any future problems Thanks you for reaching out and we will take this very seriouslyThanks

We apologize for the miscommunicationWe did explain that the costs you incurred were due to services rendered, not because the account was not cancelled.However, we were willing to cancel your remaining obligations and refunded the last two transactions of $eachWe have also cancelled your
account.We have strive to conduct business in the most professional manner possibleShould you need anything else please do not hesitate to give us a call

***, Thank you for your feedback, We will go ahead and refund your previous serviceYou should see it with in 3-business daysWe have taken the matter up with that particular technician and their supervisorIt is very important to our company that we have complete honesty with
our employees and customers Your account has been closed without the early termination feeWe hope that you are satisfied with the outcomePlease let me know if you have any additional questions. Thank you, *** ***

We got your response but we're not sure what else you are looking forOn the original complaint you put down a dollar amount and what you want to see happen to have this resolved, which we gave youCould you state specifically what you mean by "a fair resolution is 50%" and I'd be happy to look in to it further. Thank you for your time

I called you a few times last weeks in hopes of resolving your concernsPlease give me a call back when you have a minute to talkI will be in the office Monday through Friday from 8:A.Mto 4:P.MI would love to talk with you so I can work things out with youHope to talk to you soon

We want our customers happy and never want anyone to feel like they were misleadWe stand behind our services and we guarantee our work. Due to the situation we will not seek payment for the cancellation feeAttached is the signed contract.In an attempt to make you happy I will close out your
account and not charge the fees. We would love to continue services again at your house and hope to keep the lines of communication open. Thank you and take care!

***,We are so sorry to hear that feedback from youTypically, we can resolve your pest concerns within three to four servicesOccasionally, we do need to send our technician back to spot treat or retreat any infested areasWe back all of our treatments with free unlimited re-services so you do
not have any additional charges besides the regular monthly payments I called and left you a voice mail on November 21st trying to resolve your pest concernsI then received a cancellation letter in the mail from you and returned your letter with another phone call on November 25th, which I left you a voice mail stating that I was hoping to discuss your pest concerns, but that since you had requested a cancellation of services I would take care of any fees and close your accountImmediately after hanging up the phone, I closed your account as requestedI do apologize for any inconveniences that you have experienced, and we want all of our customers to know that we are willing to go the extra mile to ensure satisfactionPlease let us know if there is anything else we can do to assist youThank you!***

Good morningIn reviewing your account our records show payments madeThe payment on 6/22/was applied to your initial service on 6/22/The
three following payments 7/21/2016, 8/21/2016, 9/21/were applied to your first quarterly service on 10/6/Then the payments made on 10/21/16, 11/21/2016, 12/21/were applied to the service provided on 1/6/The following three payments 1/23/2017, 2/21/2017, 3/22/were assigned to your service provided on 4/24/Payments made on 4/21/17, 5/22/2017,6/21/were applied to the service on 7/19/We did run you payment again on 8/12/in the amount of We did get the half of the amount refundedYou are correct in needing the entire amount refundedToday that was processedYou will see the remaining balance with in 3-business daysPlease let me know if there is anything more we can do for youI hope that this will resolve the dispute to your satisfactionIf there is anymore I can do for you please contact me directly *** *** *** ***KATIE W***

We entered into an agreement with Dan 5/20/The agreement outlines that we would complete one initial service and quarterly services at a rate of per monthWe received in total of months of payment from customerWe provided servicesAccording to the agreement signed by Dan, if he
needed to end the agreement before the end of the agreement ( initial service and quarterly services on Truforces' part and monthly payments of $by Dan) That he would only have to pay the $initial discount received on his first service plus any cost of services renderedThis was outlined in the agreement that was signed by Dan and that is attached. When he requested to cancel service he refused to give any information why he requested to cancelWe often work with our customers to avoid the feesHe at that time was not interested in hearing what we had to offer and refused to pay the early termination as outlined in the agreementWe would love to opportunity to resolve the fees here at Truforce or to continue to service his home and family

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***