Tru Force Pest Control

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

My General Manager Scott got ahold of *** ***; he explained everything to her was able to keep her on as a customerIt was just a miscommunication on everyone's partBut everything has been correctedShe said that she would go on as soon as she can to rewrite her Revdex.com StatementPlease let
me know if you have any other concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Hello, we contacted the *** on 8/to discuss what happenedWe came to an agreement and we went ahead and refunded them alreadyThank you!

We want our customers happy and never want anyone to feel like they were misleadWe stand behind our services and we guarantee our work. Due to the situation we will not seek payment for the cancellation feeAttached is the signed contract.In an attempt to make you happy I will close out your account and not charge the fees. We would love to continue services again at your house and hope to keep the lines of communication open. Thank you and take care!

I've reviewed the attachments from Tru Force - starting with Document [redacted] (Service agreement) which shows a 12 month contract with quarterly service. The monthly charge shows $33 and the early termination fee is $179. Very clearly on the first page it shows "your card will be charged on the 19th of every month" and in Billing information box it shows payment type: Credit and there is my card number w/Exp date. So that was clearly paid for.Also note on here that the contact information is incorrect. The phone number is wrong and should be [redacted] and the email address is also wrong - they added an s to outlook.com so if they had tried to contact me they would be unsuccessful. I never once received a bill or phone call from them and do not ever even recall that they performed the pest service that they indicated.Invoice [redacted] - again contact info is incorrect and service address is my phone number. No amount is dueInvoice [redacted] - contact info is wrong and amount due is $33 only. It shows the prior month had been paid (indicating that my credit card had in fact been charged) and METHOD OF PAYMENT: CreditThere is nothing further on the account. They never showed up to our house again and I never saw this bill. I did not ever cancel the service and had no idea this invoice from 2 years ago was even out there. How do they suppose I suddenly owe $344.21??

Because this account has been placed with third party collections we are limited in out ability to contact Mrs. [redacted]. Attached there is the agreement signed by her and her service invoices from services rendered at her property. As the contract states if she does not complete the contract we charge...

the individual for the discount that they receive on their first service.  We notified Mrs. [redacted] in December of 2015 that her account would be closed du to non payment. As we never received a response from her we forwarded her account to the third party collections agency.

This account was closed as a result of the notification that we received. I will resend a confirmation to her that her agreement was terminated with no additional cancellation fees. Thanks, Katie

[redacted]
We appreciate the feedback and we are sorry to hear about the problems you are having with our billing system. There must have been some sort of mix-up with the recurring billing, and we will be sure to take a closer look as to why you kept receiving those notifications. Please accept our...

sincerest apologies with this issue. We have reviewed the account and found that you do not have an unpaid balance with TruForce Pest Control. We have deleted the bill on file so you will no longer be receiving a late payment notification. Please let us know if there is anything else that we can do for you. Sincerely,TruForce Pest Control

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved and cleared. I'am not interested in doing any future business. 
Regards,
[redacted]

According to our records the last service was scheduled with you for Saturday, January 28th as per your request on the phone with our customer service agent on January 20th 2017. On that same phone call you expressed your disappointment with your previous service. You explained to us that your...

November service was not satisfactory because were not able to treat the back yard. We failed to reach out to you to reschedule that appointment in November. To resolve this with you Truforce removed the charge for your November service. You were content with the  $79.98 charge that was removed at that time. The service you requested on Saturday, January 28th was completed both interior treated and exterior treated. The invoice is attached to this response.There is a fee of $99.98 including late fees as the invoice is now 111 days past due. In further conversations with our office you refused to pay the for the service provided on January 28th 2017 and requested that your account be closed.As per your agreement you may stop the agreement at anytime we just ask for the initial discount for your initial service to be reimbursed. When you asked that the account be closed that initial discount reimbursement was added to your account. Bringing the total to $228.98 due for services rendered. I sincerely apologize that you felt threatened. We strive to resolve all payment disputes here in our office. According to our records we tried to explain the situation to you on January 31, 2017 as well as March 17, 2017, March 28, 2017, April 4, 2017 all calls resulted in a loss of connection on the customer side. Each time you refused to pay the balance of a service that was provided at your request for both the interior and exterior on a Saturday, again at your request over the phone. We will have additional training with Chris. Please know it was not his intention to threaten you but he does have to inform you what will happen to a invoice that is past due.

To Whom it may concern, We have reached out to Mr. [redacted] via phone and email and have not yet got in contact. Mr. [redacted] is not under an agreement and we will cancel out his account. We will also waive all past due balance. We look forward to speaking with Mr. [redacted] and making sure that he...

is completely satisfied and on the same page.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I would like to know what they are considering to do to rectify the situation. I gave them a second chance and they failed at completing the service they promised last time. what guarantee will I have that they will not fail again?
Regards,
Diane L G[redacted]

Dear [redacted],  Thank you for your feedback, we are sad that we were not able to get ahead of the ant problem for you and your family. With ants it sometimes does require follow up visits. This as always is included in the service. Unfortunately that was never taken advantage of. We have...

refunded the 92.93 that was reduced from your early termination fee. I did not see that the you were charged both a 179$ termination fee and the remaining months payments, as that is not what we had agreed to when you started service. The original agreement that was sent to you at the start of service is also attached. Your account is closed. We wish you the best in the future. Please let us know if there is anything more we can do.

We have been in contact with Mrs [redacted]. We have resolved the past due balance with her. Here account was over 60 days past due and was turned over to third party collections for the full cancellation amount. We have reestablished service with her and will continue to treat her home for her pest...

control needs.

MR and Mrs [redacted] started services with us by signing and initialing the contract attached. As there account is closed out they were never charged the full initial charge that they agreed to. Even tho we are with in our right to do so. They were emailed a copy of the contract at the time they signed...

it. They did not cancel with in the first three days as the contract states they can. Since posting here on the Revdex.com and a negative review on yelp we have tried to reach out to them with no success.

Mrs. [redacted], We are terribly sorry for any inconveniences you have had to deal with. Here at TruForce to ensure top customer quality of service we have everything tracked and recorded. Per our records we have not received a call from the number we have on file. As for the emails there was only...

one email, which was sent on September 12th, about canceling services. The other emails were regarding if you've been canceled out. The agreement we have on file with your signature states you acknowledged that if you wanted to discontinue services with us before agreed service end date, you'd pay back the discounted amount your were given. Per the records it shows you paid $89 for you initial. This means you would of technically needed to pay an additional $100 back to us to discontinue services. It shows that we have been paid $39 on 8/27/2015 which brings your to a total payment of $118. We're not saying you need to pay the $100 back or anything we just want to come to a resolution that makes sense. We have discontinued your account so you shouldn't be receiving any further emails or phone calls. We'd love to get this squared away ASAP. Please let us know if this works. Thanks again Mrs. [redacted]!

Thank you for reaching out to us. I am very sorry we were not able to complete the job right the first time.  I will make sure we refund that money and do what we need to do to rectify the situation. Thanks

[redacted], Thank you letting us know about your experience. We have credit your account for your service and have rescheduled your appointment to get the service completed. Thank you for your patience and understanding in this matter. Please let us know if there is anything else we can do for...

you.