Trudela MES Reviews (%countItem)
Trudela MES Rating
Address: 7120 W I 20, Arlington, Texas, United States, 76017-1858
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This company failed to diagnose or even resolve my A/C problem. Metro Energy Savers still charged me for an inaccurate diagnostic. Call them twice and but never heard back from them.
I had some work done yesterday by Herbert and today by Daryll and Connor. They were friendly, put me at my ease and were meticulous about getting the work done and explaining what they were doing.
I would recommend this company and these people to anyone.
Thank you for your 5 Star Review! We appreciate your business. We are so happy to hear that our employees took such good care of you with great service! We look forward to many more years of serving you.
Eric recently serviced my heating unit and did a great job. He was very personable and efficient. He covered his shoes so that he would not track up my hardwood floors.
Thank you for your 5 Star Review! We appreciate your business and the trust that you have placed with us. We strive for 100% customer satisfaction and our wonderful employees work very diligently to do their very best to maintain exemplary service to all our customers. We look forward to many more years of service to you!
Call in Metro Energy Saver Arl. TX, 11/12/18 because of a dead blower motor in the air handler unit. Hebert replaced the motor for $872.00 - No problem with this service. He then check the rest of the unit and stated that the 2 capacitor (S Multitap Capacitor and Compressor saver kit) will need to be replaced for $345.00/each = $690.00. Did not know any better and agreed to have it replace. Asked for the old part back. It is a Lenox C65R 440VAC 45+ 10MFD +/- 5% part # 100335-15. Found out that this part can be obtain for around $35-$60 each. Don't mind to pay double or even a bit more but 1000% marked up :-)). Call them twice and Stephen supposed to call back but never heard back from them. On further review at Google, notice that my experience was not the the only one.
KO
After returning from vacation, Stephen called to discuss these allegations and concerns. To clarify - we use Straightforward Pricing. Each customer is advised, upfront, the cost of all repairs. Then, they sign the invoice for approval of such charges prior to our technician commencing the work. Where as, you told Stephen that our technician went over all the prices with you and that you did agree to the prices and you signed the invoice prior to the technician performing the work. Yes, it is possible for anyone to purchase any part online. However, to have a professional licensed and certified technician drive to your home, install it properly and provide a one year warranty for parts and labor, anyone would expect to have additional charges. Our prices for parts and labor are competitive throughout the marketplace with our competitors. We have been in business for over 30 years providing exemplary service and strive for 100% satisfaction to all customers as referenced by over 4000 - 5 Star Reviews. We are sorry, that after the fact, you are not happy with the pricing you agreed to. We appreciate your business. If we can be of further service to you in the future, please call us.
I have been pleased with the service thus far; no complaints ??
Thank you for your great review! We appreciate your business and look forward to serving you for many years to come.
I have used metro for 16 yrs, on my yearly check up, found out needed to replace ac and gas
units. They were 16 yrs old , could of invested in costly repairs, once they explain pros-cons
of new or short term repairs, I went with new unit.
They were on time on appointment day, the guys were polite, answered all questions I ask during the day , showed me everything they were doing,clean up everything as they worked.
Great customer service, both the office and crew. 10-18- 2018
Thank you for your 5 Star Review! We appreciate your business and hope to give you excellent service for 16+ more years! It's wonderful customers like you that make our company employees strive to provide exceptional service. Again, we thank you for being our loyal customer!
Great company to do business with, great service. Friendly people and even recommended to my son-in-law, and he had a new system installed. We are very happy with this company. Highly recommend.
Thank you so very much for your Five Star Review! And thank you for your referral to your son-in-law! We appreciate your business and are so happy that we were able to provide you with exemplary service. We look forward to serving you for many more years.
see Attached document
We have reviewed the customer complaint and her file. We are sending a letter along with a check to reimburse for the plumber as this may or may not have been our fault. We are sending a copy of all correspondence to Revdex.com via FAX and US Mail
Thank you for your assistance in this matter, we appreciate you.
My A/C was over 30 years old and was not cooling. I called Metro Energy to come and check it out. Turns out that it was a goner. I got a quote and work start next day. Waymon and Geoff were great at setting the ball rolling. Ricardo and Bang were the techs on the job. They super, hard working. Bang and Oscar came back put in my staircase. Their work is done. Great people and service. I’m all set for the cold winters with new Heat pump and hot summers with A/C for at least the next 20 yrs. I recommend them highly. Thank you Metro Energy
Thank you for your great review! We appreciate your business! We have great employees that strive to present our wonderful customers with the very best workmanship and service. We look forward to serving you with exemplary service for many more years!
This is a very trusted company, they send out a picture of who will be the service person which is a great safety feature. Prompt service, very helpful, Eric is a great service person, solved the problem and was patient with all my questions and concerns. I definitely recommend this company.
Thank you for your great review! We appreciate your business. We look forward to having you as a loyal satisfied customer for years to come!
Received great service with this company. Had trouble with my air conditioner. Called in for service and service was provided that afternoon. My air conditioner was repaired and cooling by that evening. I will continue to use this company for any needs in the future.
Thank you for your wonderful review! We appreciate your business! We look forward to providing exemplary service to you for years to come.
Excellent service as has been the past 25 plus years. Thanks Waymon!!!!
Thank you for your review! It is our pleasure to provide you with exceptional service! We are so happy you are a loyal customer. We appreciate your business.
fast and efficient service.. Couldn't speak more highly of Geoff..
Thank you for your great review! We appreciate your business and love to hear that our employees are doing such a great job. Customer satisfaction is our #1 priority.
There technician was very professional. He indicated we needed a new system which I already suspected. Unfortunately, their financing options were not as competitive as the other company we eventually bought our new system from.
We are very happy that you were pleased with our technician. However, we are very sorry that you chose to purchase our new system from another company. We have every financing option available and strive to present the best options that exceed our customers expectations. We are unsure what option the other company offered that we were not able to match or beat. We do appreciate your business. If we can be of service to you in the future, please don't hesitate to call.
Punctual, professional, and experienced
Thank you for your review! We appreciate your business and are very happy that you were pleased with the service we provided you. We look forward to many years of service with you.
They did a great job. Quick at diagnosing my air conditioning issue, fixing it and preforming routine items as well. Professional and friendly!
Thank you for your great review. We appreciate our customers and love hearing about the great service our employees provide. We look forward to serving you for years to come!
Late July, 8:00 PM at night, still almost 100, yet Herbert still shows up after a long day in the Texas heat to help prevent another uncomfortable day for me tomorrow. He always seems to have my back! Not sure anyone can be more dependable than that.
Thank you for your great review! It is our pleasure to serve you. We have wonderful loyal employees that go over and beyond to provide exemplary service to our customers! We appreciate your business and look forward to serving you for many more years!
Maymon from Metro Energy Savors did a great job. He always does a great job. I give them 5 stars.
Thank you for your great review! We love hearing about the great service that our employees provide for our customers! We appreciate your business and look forward to many years of serving you!
M.E.S. did a great job on installing our new HVAC system. Clean, careful, personable and everything works like a charm.
Thank you for your great review! We appreciate your business and look forward to many more years of great service to you! It is so good to hear about our awesome employees and how they are making customers happy by providing exemplary service!
The technician was professional and thorough with his diagnosis and execution
Thank you for your great review! We appreciate your business and look forward to many more years of providing excellent service. Customer satisfaction is our #1 priority!