I spoke to Dan S[redacted] and Brittany D[redacted] regarding the $1,351.00 for the stipend that they sent to me. If I should not have received the stipend then I should return it to the company that gave me the stipend. I did not tell GCU to send me the stipend, the finance department sent it to me. So if I did not deserve the stipend then it should go back toward my student loans or to my company not to GCU if I am not enrolled in any classes. GCU will not give me a bill stating that I owe $1,351.00 for the stipend, so why should I give them money and I can't see in writing what I owe the money for, when you pay a bill you need to know what the bill is for and they will not give me a bill with stipend on it for $1,351.00. GCU is trying to scam me out of $1,351.00 and holding my BS degree and transcripts. Please give me my BS Degree and transcripts and (0) out my balance because I don't owe GCU any money.
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond. The issue has been reviewed by the Regional Director of Operations and, based on that review, GCU has determined that Ms. [redacted] complaint was appropriately resolved. This determination is based on the following information:Grand Canyon University is unable to return financial aid funds from the 2010/2011 aid year. The loan money in question is currently being used to subsidize tuition costs in the amount of $1051.00. The reason why these funds cannot and will not be returned is for the following reasons:• The 10/11 year has been archived with the Department of Education.• There were no errors in awarding the financial aid by GCU.• The student was not ineligible for the disbursements, she was eligible for the funds based on the attendance requirements she satisfied.• The student had 30 days from the date of disbursement to request that the funds be returned.• The opportunity to return the funds via paper check to eliminate the origination/interest ended last year.Ms. [redacted] has satisfied all outstanding tuition and fees to GCU via the financial aid funds she was eligible for and through the payments she made on her account. GCU will need to direct her at this time back to her lender to arrange repayment of her eligible student loans which were used to satisfy her tuition costs.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner. I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion. Sincerely,[redacted]Regional DirectorGrand Canyon University
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. Myrna [redacted]’s complaint and we value the opportunity to respond. The issue has been reviewed by the Executive Director of Stud[redacted] Services, Nancy P[redacted] and, based on that review, GCU has determined that Ms. [redacted]’s complaint was...
appropriately resolved. This determination is based on the following information:Ms. [redacted] signed an enrollm[redacted] agreem[redacted] for the Doctor of Education Organizational Leadership with an emphasis in Behavior Health on January 27, 2015 with an effective start date of February 5, 2015. This enrollm[redacted] agreem[redacted] states the learner has access to and agreed to adhere to all policies in the University Policy Handbook. Further, Ms. [redacted] actively participated on a welcome call with her Stud[redacted] Services Advisor (SSA) Melissa Allen on February 3, 2015 whereby all financial, academic, and [redacted]endance policies were reviewed. This conversation was recapped with a summary of the information presented on the call in an email s[redacted] to Ms. [redacted] by the SSA on February 3, 2015 immediately after the call was completed.Ms. [redacted]’s was enrolled in course RES811 on February 5, 2015; her first [redacted]empt at this course. Ms. [redacted] dropped the course on March 4, 2015. As Ms. [redacted] states in her complaint, she was responsible for 100% of the costs associated with the course since she dropped outside of the published refund period. These costs include tuition ($1,890), the learning managem[redacted] fee ($400) and her Canyon Connect fee ($105) for a total in the amount of $2,395. Financial aid was disbursed on February 13, 2015 in an amount of $5,392 with a stipend check in the amount of $1,002 mailed to Ms. [redacted] on February 19, 2015. Since Ms. [redacted] fell out of [redacted]endance for a period longer than 14 days, her account became subject to the Departm[redacted] of Education’s return to lender calculation that determines the amount of disbursed aid that Ms. [redacted] earned. The result of this calculation determined that the entire disbursem[redacted] had to be returned to the lender which in-turn created a balance on Ms. [redacted]’s account in the amount of $3,397 which included the amount of $2,395 for fees described above plus the $1,002 from the stipend which Ms. [redacted] received.During due diligence [redacted]empts to collect on Ms. [redacted]’s balance, she decided that she wanted to return to class on May 27, 2015 to repeat RES811. By doing so, GCU would be able to recover the financial aid previously returned which would cover the costs associated with Ms. [redacted]’s first [redacted]empt at RES811, as well as her second [redacted]empt at the course. Ms. [redacted] was scheduled to return to class on May 27, 2015, however on June 2, 2015 Enrollm[redacted] Counselor Chad K[redacted] spoke with Ms. [redacted] and she said she forgot to post in to class and also forgot her log-in credentials. Mr. K[redacted] provided her with instructions on how to reset her password and Ms. [redacted] was not charged tuition for the class. She was then rescheduled again for her second [redacted]empt at RES811 on June 25, 2015 and posted in the class on this date but she dropped it on June 29, 2015. Prior to dropping her course on June 29, 2015 during a telephone call with Ms. [redacted], Stud[redacted] Services Advisor Brenda Roundtree fully counseled Ms. [redacted] on the financial and academic impacts of dropping the second [redacted]empt at the course which included the first course completion implications of dropping a second time as well as the financial aid implications. Ms. [redacted] stated she fully understood thus, Ms. Roundtree processed Ms. [redacted]’s dropped course request that same day. Ms. [redacted] was only charged for 25% of the tuition plus the Canyon Connect fee of $105 for the second [redacted]empt at RES811 since she dropped during the first week of the course. Unfortunately, since Ms. [redacted] dropped her second course prior to the time financial aid was disbursed, GCU was unable to recover the disbursem[redacted] to cover the costs of Ms. [redacted]’s outstanding tuition and fees since learners must be in active [redacted]endance to receive financial aid. Therefore, Ms. [redacted] owes the costs associated with the first course ($3,397), plus 25% of the cost of tuition for the second course ($472.50) and the Canyon Connect Fee for that second [redacted]empt ($105). Together these fees equate to a total balance due of $3,974.50 which is fully substantiated and was reviewed with Ms. [redacted] prior to the actions she took. All policies were fully reviewed on the telephone as well as through written documentation to support those policies emailed to Ms. [redacted] prior to her class start date. She was also fully counseled on the impact of her actions prior to dropping the second [redacted]empt of the course, and she stated that she understood the impact. The University made over eight due diligence [redacted]empts and s[redacted] four emails to Ms. [redacted] over a period of two months trying to help her resolve her balance. Unfortunately, these [redacted]empts at resolution were not answered by Ms. [redacted]. Therefore, the balance due on her account is accurate, was fully reviewed with Ms. [redacted] prior to her taking the actions of dropping her courses and are due in full. According to Ms. [redacted]’s bankruptcy documents, she filed a Chapter 13 bankruptcy petition on December 9, 2015. GCU filed a Proof of Claim on April 12, 2016 for $3,974.50 and s[redacted] a letter to Ms. [redacted] dated April 4, 2016 setting forth the legal basis for GCU’s claim for stud[redacted] loan debt. As stated in our letter to Ms. [redacted], GCU’s claim is stud[redacted] loan debt pursuant to 11 U.S.C. Sec. 523(a)(8) and 26 U.S.C. Sec. 221(d)(1). Ms. [redacted] is more than welcome to reach out to Ben Meyer in our legal departm[redacted] at [redacted] with any questions or concerns regarding her bankruptcy.GCU takes stud[redacted] complaints very seriously and does everything it can to resolve them in an amicable manner. I hope the aforementioned information/actions will bring this m[redacted]er to a satisfactory conclusion. Sincerely,Nancy R. P[redacted]College of Doctoral Grand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms[redacted] rebuttal complaint and we value the opportunity to respond. As stated in our previous response, the majority of Ms. [redacted] claims are notable bare of any factual or legal support for her allegations. Further most of her claims are vague, false and misleading. To date, Ms. [redacted] has not provided any supporting documents regarding any of her claims. However, if she would like to provide the documents mentioned in her rebuttal complaint, GCU would be more than happy to review them and respond at that time. GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner. I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion. Sincerely,Brett M[redacted]College of Science, Engineering and TechnologyGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond. The issue has been reviewed by [redacted], Executive Director of Student Services in the College of Doctoral Studies and, based on that review, GCU has determined...
that Ms. [redacted] issue was appropriately resolved. This determination is based on the following information:As stated in Ms. [redacted] complaint, she submitted two formal University Appeals along with documentation for review by the GCU University Appeal Committee. The review committee, including the Dean of the College of Doctoral Studies as well as executives in the Office of Academic Records, conducted a thorough review of the documentation provided by Ms. [redacted] as well as the classroom activity.Based on the initial appeal documentation submitted by Ms. [redacted] and a review of the classroom activity, the Appeal Committee rendered a formal decision on July 20, 2015 that there was no break in communication between Ms. [redacted] and the dissertation chair that was outside of the standards of communication feedback for the dissertation process. Therefore, the request for compensation of the course was denied. On July 24, 2015 the Appeal Committee invited Ms. [redacted] to submit documentation for a second level appeal. Upon review of the documentation provided to GCU from Ms. [redacted], it was determined that she did not provide any new or additional documentation from that provided initially and therefore, a formal decision on the second appeal was rendered on August 20,2015 affirming the initial appeal decision.The initial appeal decision was based on the following facts:Ms. [redacted] course ran from May 15, 2015 through July 8, 2015. To Ms. [redacted] own admission, she and the initial chair were in constant communication through June 3, 2015 at which point Ms. [redacted] requested a new chair.- Between June 3, 2015 (when Ms. [redacted] requested a new chair) and June 16, 2015 (when Ms. [redacted] was notified of her new chair), Ms. [redacted] and the initial chair maintained communication within the dissertation feedback guidelines.- The week 4 assignment was not reviewed by the initial chair because by that time,Ms. [redacted] had requested a new chair and had informed the initial chair of such request.- The new chair notification was emailed to Ms. [redacted] on June 16, 2015 which included the chair email address. However, there is no evidence that Ms. [redacted] emailed the new chair to make contact about assignment feedback.- On June 17, 2015, Ms. [redacted] emailed her Student Services Advisor that she was“good to go”.- On June 25, 2015, Ms. [redacted] contacted the Student Services Advisor asking about the new chair. The Student Services Advisor opened a faculty specialist ticket to contact the chair, and the chair contacted Ms. [redacted] the same day.- The longest break in communication was between June 16, 2015 and June 26, 2015 which was attributed to the change in chair process, but still within the dissertation feedback guidelines.To date, Ms. [redacted] has not provided new information or documentation in order to revisit the appeal decisions. As such, based on the information provided by Ms. [redacted] as well as a review of the classroom correspondence, GCU’s initial appeal decision stands as affirmed by the second and final review decision.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner. I hope the aforementioned information will bring this matter to a satisfactory conclusion.Sincerely, [redacted]!College of Doctoral StudiesGrand Canyon University
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I have already contacted GCU collections department and made a partial payment and will follow up with them for this adjustment of balance.
Regards,
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms[redacted] complaint and we value the opportunity to respond. The issue has been reviewed by the College Of Nursing Regional Director, Ian F[redacted] and, based on that review, GCU has determined that Ms. [redacted]...
complaint was appropriately resolved. This determination is based on the following information:[redacted] contacted GCU about enrolling into the Post Master’s Family Nurse Practitioner Program in May of this year. Ms. [redacted] account was reviewed for an October 29th start date and approved. Ms. [redacted] was to start on October 29th with full funding available. Soon after, the Family Nurse Practitioner program had a July 2, 2015 seat open up and the student was offered the seat as she was next on the waiting list. Ms. [redacted] accepted the newly available start date and started class. This change caused an Overlapping Student Loan from Jacksonville University due to the fact that the award year did not end until 8/23/2015, which made Ms. [redacted] not eligible for Title-IV funds until after that date.After the Office of Financial aid determined Ms. [redacted] was not eligible for Title-IV funds due to the overlapping loan, Ms. [redacted] requested to withdraw from the university. This left a $2,172.89 balance owed to the University.Due to the fact Ms. [redacted] was not aware that her loan period had not ended by her revised start date, GCU decided to do a customer service adjustment and write-off the entire balance owed. Ms. [redacted] did make a $350 payment to GCU on 8/26/15, this payment was refunded to the students’ card on 10/1/2015 and the entire balance of $2,172.89 was written off on 10/1/15 leaving Ms. [redacted] with nothing owed to the University.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner. I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion. Sincerely,Ian F[redacted]College of Nursing and Health Care ProfessionalsGrand Canyon University
Dear Revdex.com,Grand
Canyon University (“GCU”) is in receipt of Ms. [redacted]’s complaint
and we value the opportunity to respond. The issue has been reviewed by
the Regional Director of Operations – Mat W[redacted] and, based on that review,
GCU has determined that Ms. [redacted]...
complaint was appropriately resolved. This
determination is based on the following information:Ms. [redacted] started a
new academic year on 11/30/15. To that point of her attendance at GCU,
all of her expenses had been covered through financial aid, scholarship and
tuition credit funding. For the academic year starting 11/30/15, Ms.
[redacted] was certified for her remaining amount of loan eligibility under the
aggregate loan limit, $1,220 in subsidized loan funds and $4,073 in
unsubsidized loan funds. These amounts are split into 2 equal
disbursements after origination fees are removed, which lead to $604 of
subsidized loan funds and $2,016 in unsubsidized loan funds posting to her
account on 12/14/15.Due to the break in Ms.
[redacted]’s attendance starting 1/10/16, a portion of the disbursed funds
($1,412 unsubsidized, $221 subsidized) were returned to her lender according to
the amount that was earned – per Department of Education Title IV return of funds
guidelines. When she came back into attendance in 2/15/16, the funds were
recovered from the lender, but by the time the funds were posted to her account
on 2/29/16, Ms. [redacted] was already out of attendance. Since the funds
posted to her account (2/29/16) after the last day of her attendance (2/24/16),
the funds were required to be returned in full to the lender. Had Ms. [redacted]
passed the re-take of her dropped class, the balance for the original attempt
would have been waived. However, since Ms. [redacted] dropped the re-take in
the second week of class she was not eligible to receive it. Therefore, Ms. [redacted]
is responsible for both the original attempt at the class and the re-take of
the class. The re-take of the class was in February which is after the period
Ms. [redacted] states was impacted by her daughter’s hospitalization. GCU
takes student complaints very seriously and does everything it can to resolve
them in an amicable manner. I hope the aforementioned information/actions
will bring this matter to a satisfactory conclusion. Sincerely,Mat W[redacted]Regional
Director of OperationsGrand Canyon
University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond. The issue has been reviewed by Regional Director of Operations Dan B[redacted] and, based on that review, GCU has determined that Ms. [redacted] complaint was...
appropriately resolved. This determination is based on the following information:On 3/8/16 I spoke with Ms. [redacted] to review the details of her compliant. Ms. [redacted] informed me that she has been waiting for unofficial transcripts from Student Services Advisor Darlene Anderson per her request that was submitted to GCU’s Office of Academic Records on 2/17/16. As of 3/8/16 Ms. [redacted] had not received the transcripts. After reviewing Ms. [redacted] file it has been determined that the $804 unpaid balance on Ms. [redacted] student account is causing her transcripts to be non-releasable per GCU policy. Furthermore Ms. [redacted] account has been with an external collections agency since October 27, 2014. However, as Regional Director of the Business Unit I approved the release of a copy of Ms. [redacted] transcripts as a onetime courtesy so that she can continue her education. On 3/8/16 Ms. [redacted] confirmed that she did receive the transcripts. GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner. I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion. Sincerely,Dan B[redacted]Regional Director of OperationsCollege of EducationGrand Canyon University
Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond. The issue has been reviewed by the Regional Director of Operations Dan B[redacted] and, based on that review, GCU has determined that Ms. [redacted] complaint requires further...
action. This determination is based on the following information: Ms. [redacted] is currently in her 8th class at GCU and started her most recent academic year on 3/7/16. On 4/20/15 Ms. [redacted] received an email from GCU’s Office of Financial Aid notifying her that she had been selected for Verification to verify Household Resources information (V6). Verification is a random selection process used by the DOE to verify certain information on a student’s FAFSA to ensure its accuracy. Per law the DOE has the right to request certain information before awarding any student federal aid. Once provided, if there are differences between the information supplied on Ms. [redacted] federal application and her financial documents, GCU will ask for corrections. Per financial aid program rules (34 CFR, Part 668), GCU is then required to review the information received. In Ms. [redacted] case, as part of the above mentioned verification process, GCU’s Office of Financial Aid had asked Ms. [redacted] for additional documents or statements to be provided on the following dates; 2/16/16, 3/24/16, 4/29/16, 5/4/16, & 5/9/16. Again, requesting additional documents or statements is part of the verification process and must be completed in order to determine the student’s Title 4 eligibility. At GCU’s Office of Financial Aid’s request on 05/09/16 Ms. [redacted] provided a statement clarifying her income to Student Services Advisor Andrea H[redacted]. Ms. H[redacted] submitted that document to the Office of Financial Aid that same day and is currently waiting to hear if this will satisfy Ms. [redacted] verification process. GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner. I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion. Sincerely, Dan B[redacted]Regional Director of OperationsGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond. The issue has been reviewed by the Business Division Regional Director of Operations Danielle R[redacted] and based on that review, GCU has determined that Ms. [redacted]...
complaint was appropriately resolved. This determination is based on the following information:Per GCU policy students are allowed to begin classes without their financial aid being completed as they do chose primary and secondary methods of payment upon completing their application for admission. GCU can find no records which indicate that Ms. [redacted] stated she did not want to continue her education until her federal student aid was processed. Per GCU records Ms. [redacted] was selected for Financial Aid Verification during the 2014/2015 financial aid award year and the 2015/2016 financial aid award year. Verification is a random selection process used by the Department of Education (DOE) to verify certain information on a student’s Free Application for Federal Student Aid (FAFSA) to ensure its accuracy. Based on the information reported on the FAFSA, the DOE will require certain applicants to complete the verification process before becoming eligible for Title IV financial aid. If a student is selected for verification, GCU will request that the student provide all required documentation which has been requested by the DOE. Failure to complete the verification process will result in the cancellation of all Title IV funding.On February 12, 2015 Ms. [redacted] was selected for verification for the 2014/2015 financial aid award year. After some communication between GCU and Ms. [redacted], she provided the required documentation and on June 4, 2015 Ms. [redacted] verification was approved. On November 3, 2015 Ms. [redacted] was selected for verification for the 2015/2016 financial aid award year. Between November 10, 2015 and January 21, 2016 Ms. [redacted] SSA contacted Ms. [redacted] numerous times via email and telephone in order to obtain the required documentation needed to complete the verification process. Additionally, on January 5, 2016 Ms. [redacted] SSA also informed her via email that the balance on her account was about to be sent to GCU’s Internal Collections Department if the verification process was not resolved soon. Further he informed Ms. [redacted] that a payment plan for her balance owed would then need to be set up in order for her to be scheduled for future courses. However, to date Ms. [redacted] has never submitted the required documentation; her father’s tax transcript. Thus, she did not complete the verification process required in order to receive federal student aid. This resulted in a balance on Ms. [redacted] account.Ms. [redacted] SSA attempted to contact her numerous times regarding her account balance to include January 28, 2016; February 4, 2016; February 12, 2016; February 19, 2016 and February 26, 2016. On March 7, 2016 Ms. [redacted] unpaid account balance was sent to GCU’s Internal Collections Department. Per GCU policy failure to pay her account balance may result in Ms. [redacted] account being placed with a third party collection agency which may include credit reporting and additional costs. In order to prevent this from occurring, Ms. [redacted] can contact Internal Collections at ###-###-#### or ###-###-#### to set up payment arrangement for her balance owed. In regards to Ms. [redacted] transcript, a finance hold prohibits the distribution of any official Grand Canyon University transcripts. However, once her balance is paid, Ms. [redacted] can request her transcript at that time. GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner. I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion. Sincerely,Danielle R[redacted]College of Nursing and Health Care Professions Grand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond. The issue has been reviewed by [redacted], Regional Director of Operations and, based on that review, GCU has determined that Ms. [redacted] complaint requires...
further action. This determination is based on the following information:Ms. [redacted] enrolled in the MED Special Education Institutional Recommendation (IR) program on August 22, 2013 and graduated on May 13, 2015. As part of the admissions process Ms. [redacted] signed an enrollment agreement on August 15, 2013 to acknowledge her understanding of the policies, procedures, and requirements of the University. Page 8 of the signed enrollment agreement is as follows “The Grand Canyon University College of Education is approved by the [redacted] to offer Institution Recommendations for the certification of elementary, secondary, and special education teachers, and principals only. Programs that lead to licensure contain a student teaching or internship component. Teacher and principal candidates are responsible for contacting their state department of education for certification requirements and program approval.” All students must acknowledge that it is the requirement of the student to contact their State’s teacher licensure office for certification requirements and program approval.In addition, the Teacher Education Specialists spoke with Ms. [redacted] on 6 separate occasions prior to her graduation between August 2014 and May 2015 to remind her of the [redacted] Reading requirements. Furthermore, 3 more calls were made to Ms. [redacted] after she graduated from the program as a courtesy reminder to follow up on the additional requirements. The reading requirement is not a mandate in Arizona therefore not required for certification or part of the program. Nonetheless, GCU is willing to offer a 75% discount on the two CTE courses that are required by the [redacted]. GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner. I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion. Sincerely,[redacted]College of EducationGrand Canyon University
I spoke to Dan S[redacted] and Brittany D[redacted] regarding the $1,351.00 for the stipend that they sent to me. If I should not have received the stipend then I should return it to the company that gave me the stipend. I did not tell GCU to send me the stipend, the finance department sent it to me. So if I did not deserve the stipend then it should go back toward my student loans or to my company not to GCU if I am not enrolled in any classes. GCU will not give me a bill stating that I owe $1,351.00 for the stipend, so why should I give them money and I can't see in writing what I owe the money for, when you pay a bill you need to know what the bill is for and they will not give me a bill with stipend on it for $1,351.00. GCU is trying to scam me out of $1,351.00 and holding my BS degree and transcripts. Please give me my BS Degree and transcripts and (0) out my balance because I don't owe GCU any money.
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond. The issue has been reviewed by the Regional Director of Operations and, based on that review, GCU has determined that Ms. [redacted] complaint was appropriately resolved. This determination is based on the following information:Grand Canyon University is unable to return financial aid funds from the 2010/2011 aid year. The loan money in question is currently being used to subsidize tuition costs in the amount of $1051.00. The reason why these funds cannot and will not be returned is for the following reasons:• The 10/11 year has been archived with the Department of Education.• There were no errors in awarding the financial aid by GCU.• The student was not ineligible for the disbursements, she was eligible for the funds based on the attendance requirements she satisfied.• The student had 30 days from the date of disbursement to request that the funds be returned.• The opportunity to return the funds via paper check to eliminate the origination/interest ended last year.Ms. [redacted] has satisfied all outstanding tuition and fees to GCU via the financial aid funds she was eligible for and through the payments she made on her account. GCU will need to direct her at this time back to her lender to arrange repayment of her eligible student loans which were used to satisfy her tuition costs.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner. I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion. Sincerely,[redacted]Regional DirectorGrand Canyon University
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. Myrna [redacted]’s complaint and we value the opportunity to respond. The issue has been reviewed by the Executive Director of Stud[redacted] Services, Nancy P[redacted] and, based on that review, GCU has determined that Ms. [redacted]’s complaint was...
appropriately resolved. This determination is based on the following information:Ms. [redacted] signed an enrollm[redacted] agreem[redacted] for the Doctor of Education Organizational Leadership with an emphasis in Behavior Health on January 27, 2015 with an effective start date of February 5, 2015. This enrollm[redacted] agreem[redacted] states the learner has access to and agreed to adhere to all policies in the University Policy Handbook. Further, Ms. [redacted] actively participated on a welcome call with her Stud[redacted] Services Advisor (SSA) Melissa Allen on February 3, 2015 whereby all financial, academic, and [redacted]endance policies were reviewed. This conversation was recapped with a summary of the information presented on the call in an email s[redacted] to Ms. [redacted] by the SSA on February 3, 2015 immediately after the call was completed.Ms. [redacted]’s was enrolled in course RES811 on February 5, 2015; her first [redacted]empt at this course. Ms. [redacted] dropped the course on March 4, 2015. As Ms. [redacted] states in her complaint, she was responsible for 100% of the costs associated with the course since she dropped outside of the published refund period. These costs include tuition ($1,890), the learning managem[redacted] fee ($400) and her Canyon Connect fee ($105) for a total in the amount of $2,395. Financial aid was disbursed on February 13, 2015 in an amount of $5,392 with a stipend check in the amount of $1,002 mailed to Ms. [redacted] on February 19, 2015. Since Ms. [redacted] fell out of [redacted]endance for a period longer than 14 days, her account became subject to the Departm[redacted] of Education’s return to lender calculation that determines the amount of disbursed aid that Ms. [redacted] earned. The result of this calculation determined that the entire disbursem[redacted] had to be returned to the lender which in-turn created a balance on Ms. [redacted]’s account in the amount of $3,397 which included the amount of $2,395 for fees described above plus the $1,002 from the stipend which Ms. [redacted] received.During due diligence [redacted]empts to collect on Ms. [redacted]’s balance, she decided that she wanted to return to class on May 27, 2015 to repeat RES811. By doing so, GCU would be able to recover the financial aid previously returned which would cover the costs associated with Ms. [redacted]’s first [redacted]empt at RES811, as well as her second [redacted]empt at the course. Ms. [redacted] was scheduled to return to class on May 27, 2015, however on June 2, 2015 Enrollm[redacted] Counselor Chad K[redacted] spoke with Ms. [redacted] and she said she forgot to post in to class and also forgot her log-in credentials. Mr. K[redacted] provided her with instructions on how to reset her password and Ms. [redacted] was not charged tuition for the class. She was then rescheduled again for her second [redacted]empt at RES811 on June 25, 2015 and posted in the class on this date but she dropped it on June 29, 2015. Prior to dropping her course on June 29, 2015 during a telephone call with Ms. [redacted], Stud[redacted] Services Advisor Brenda Roundtree fully counseled Ms. [redacted] on the financial and academic impacts of dropping the second [redacted]empt at the course which included the first course completion implications of dropping a second time as well as the financial aid implications. Ms. [redacted] stated she fully understood thus, Ms. Roundtree processed Ms. [redacted]’s dropped course request that same day. Ms. [redacted] was only charged for 25% of the tuition plus the Canyon Connect fee of $105 for the second [redacted]empt at RES811 since she dropped during the first week of the course. Unfortunately, since Ms. [redacted] dropped her second course prior to the time financial aid was disbursed, GCU was unable to recover the disbursem[redacted] to cover the costs of Ms. [redacted]’s outstanding tuition and fees since learners must be in active [redacted]endance to receive financial aid. Therefore, Ms. [redacted] owes the costs associated with the first course ($3,397), plus 25% of the cost of tuition for the second course ($472.50) and the Canyon Connect Fee for that second [redacted]empt ($105). Together these fees equate to a total balance due of $3,974.50 which is fully substantiated and was reviewed with Ms. [redacted] prior to the actions she took. All policies were fully reviewed on the telephone as well as through written documentation to support those policies emailed to Ms. [redacted] prior to her class start date. She was also fully counseled on the impact of her actions prior to dropping the second [redacted]empt of the course, and she stated that she understood the impact. The University made over eight due diligence [redacted]empts and s[redacted] four emails to Ms. [redacted] over a period of two months trying to help her resolve her balance. Unfortunately, these [redacted]empts at resolution were not answered by Ms. [redacted]. Therefore, the balance due on her account is accurate, was fully reviewed with Ms. [redacted] prior to her taking the actions of dropping her courses and are due in full. According to Ms. [redacted]’s bankruptcy documents, she filed a Chapter 13 bankruptcy petition on December 9, 2015. GCU filed a Proof of Claim on April 12, 2016 for $3,974.50 and s[redacted] a letter to Ms. [redacted] dated April 4, 2016 setting forth the legal basis for GCU’s claim for stud[redacted] loan debt. As stated in our letter to Ms. [redacted], GCU’s claim is stud[redacted] loan debt pursuant to 11 U.S.C. Sec. 523(a)(8) and 26 U.S.C. Sec. 221(d)(1). Ms. [redacted] is more than welcome to reach out to Ben Meyer in our legal departm[redacted] at [redacted] with any questions or concerns regarding her bankruptcy.GCU takes stud[redacted] complaints very seriously and does everything it can to resolve them in an amicable manner. I hope the aforementioned information/actions will bring this m[redacted]er to a satisfactory conclusion. Sincerely,Nancy R. P[redacted]College of Doctoral Grand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms[redacted] rebuttal complaint and we value the opportunity to respond. As stated in our previous response, the majority of Ms. [redacted] claims are notable bare of any factual or legal support for her allegations. Further most of her claims are vague, false and misleading. To date, Ms. [redacted] has not provided any supporting documents regarding any of her claims. However, if she would like to provide the documents mentioned in her rebuttal complaint, GCU would be more than happy to review them and respond at that time. GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner. I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion. Sincerely,Brett M[redacted]College of Science, Engineering and TechnologyGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond. The issue has been reviewed by [redacted], Executive Director of Student Services in the College of Doctoral Studies and, based on that review, GCU has determined...
that Ms. [redacted] issue was appropriately resolved. This determination is based on the following information:As stated in Ms. [redacted] complaint, she submitted two formal University Appeals along with documentation for review by the GCU University Appeal Committee. The review committee, including the Dean of the College of Doctoral Studies as well as executives in the Office of Academic Records, conducted a thorough review of the documentation provided by Ms. [redacted] as well as the classroom activity.Based on the initial appeal documentation submitted by Ms. [redacted] and a review of the classroom activity, the Appeal Committee rendered a formal decision on July 20, 2015 that there was no break in communication between Ms. [redacted] and the dissertation chair that was outside of the standards of communication feedback for the dissertation process. Therefore, the request for compensation of the course was denied. On July 24, 2015 the Appeal Committee invited Ms. [redacted] to submit documentation for a second level appeal. Upon review of the documentation provided to GCU from Ms. [redacted], it was determined that she did not provide any new or additional documentation from that provided initially and therefore, a formal decision on the second appeal was rendered on August 20,2015 affirming the initial appeal decision.The initial appeal decision was based on the following facts:Ms. [redacted] course ran from May 15, 2015 through July 8, 2015. To Ms. [redacted] own admission, she and the initial chair were in constant communication through June 3, 2015 at which point Ms. [redacted] requested a new chair.- Between June 3, 2015 (when Ms. [redacted] requested a new chair) and June 16, 2015 (when Ms. [redacted] was notified of her new chair), Ms. [redacted] and the initial chair maintained communication within the dissertation feedback guidelines.- The week 4 assignment was not reviewed by the initial chair because by that time,Ms. [redacted] had requested a new chair and had informed the initial chair of such request.- The new chair notification was emailed to Ms. [redacted] on June 16, 2015 which included the chair email address. However, there is no evidence that Ms. [redacted] emailed the new chair to make contact about assignment feedback.- On June 17, 2015, Ms. [redacted] emailed her Student Services Advisor that she was“good to go”.- On June 25, 2015, Ms. [redacted] contacted the Student Services Advisor asking about the new chair. The Student Services Advisor opened a faculty specialist ticket to contact the chair, and the chair contacted Ms. [redacted] the same day.- The longest break in communication was between June 16, 2015 and June 26, 2015 which was attributed to the change in chair process, but still within the dissertation feedback guidelines.To date, Ms. [redacted] has not provided new information or documentation in order to revisit the appeal decisions. As such, based on the information provided by Ms. [redacted] as well as a review of the classroom correspondence, GCU’s initial appeal decision stands as affirmed by the second and final review decision.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner. I hope the aforementioned information will bring this matter to a satisfactory conclusion.Sincerely, [redacted]!College of Doctoral StudiesGrand Canyon University
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I have already contacted GCU collections department and made a partial payment and will follow up with them for this adjustment of balance.
Regards,
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms[redacted] complaint and we value the opportunity to respond. The issue has been reviewed by the College Of Nursing Regional Director, Ian F[redacted] and, based on that review, GCU has determined that Ms. [redacted]...
complaint was appropriately resolved. This determination is based on the following information:[redacted] contacted GCU about enrolling into the Post Master’s Family Nurse Practitioner Program in May of this year. Ms. [redacted] account was reviewed for an October 29th start date and approved. Ms. [redacted] was to start on October 29th with full funding available. Soon after, the Family Nurse Practitioner program had a July 2, 2015 seat open up and the student was offered the seat as she was next on the waiting list. Ms. [redacted] accepted the newly available start date and started class. This change caused an Overlapping Student Loan from Jacksonville University due to the fact that the award year did not end until 8/23/2015, which made Ms. [redacted] not eligible for Title-IV funds until after that date.After the Office of Financial aid determined Ms. [redacted] was not eligible for Title-IV funds due to the overlapping loan, Ms. [redacted] requested to withdraw from the university. This left a $2,172.89 balance owed to the University.Due to the fact Ms. [redacted] was not aware that her loan period had not ended by her revised start date, GCU decided to do a customer service adjustment and write-off the entire balance owed. Ms. [redacted] did make a $350 payment to GCU on 8/26/15, this payment was refunded to the students’ card on 10/1/2015 and the entire balance of $2,172.89 was written off on 10/1/15 leaving Ms. [redacted] with nothing owed to the University.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner. I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion. Sincerely,Ian F[redacted]College of Nursing and Health Care ProfessionalsGrand Canyon University
Dear Revdex.com,Grand
Canyon University (“GCU”) is in receipt of Ms. [redacted]’s complaint
and we value the opportunity to respond. The issue has been reviewed by
the Regional Director of Operations – Mat W[redacted] and, based on that review,
GCU has determined that Ms. [redacted]...
complaint was appropriately resolved. This
determination is based on the following information:Ms. [redacted] started a
new academic year on 11/30/15. To that point of her attendance at GCU,
all of her expenses had been covered through financial aid, scholarship and
tuition credit funding. For the academic year starting 11/30/15, Ms.
[redacted] was certified for her remaining amount of loan eligibility under the
aggregate loan limit, $1,220 in subsidized loan funds and $4,073 in
unsubsidized loan funds. These amounts are split into 2 equal
disbursements after origination fees are removed, which lead to $604 of
subsidized loan funds and $2,016 in unsubsidized loan funds posting to her
account on 12/14/15.Due to the break in Ms.
[redacted]’s attendance starting 1/10/16, a portion of the disbursed funds
($1,412 unsubsidized, $221 subsidized) were returned to her lender according to
the amount that was earned – per Department of Education Title IV return of funds
guidelines. When she came back into attendance in 2/15/16, the funds were
recovered from the lender, but by the time the funds were posted to her account
on 2/29/16, Ms. [redacted] was already out of attendance. Since the funds
posted to her account (2/29/16) after the last day of her attendance (2/24/16),
the funds were required to be returned in full to the lender. Had Ms. [redacted]
passed the re-take of her dropped class, the balance for the original attempt
would have been waived. However, since Ms. [redacted] dropped the re-take in
the second week of class she was not eligible to receive it. Therefore, Ms. [redacted]
is responsible for both the original attempt at the class and the re-take of
the class. The re-take of the class was in February which is after the period
Ms. [redacted] states was impacted by her daughter’s hospitalization. GCU
takes student complaints very seriously and does everything it can to resolve
them in an amicable manner. I hope the aforementioned information/actions
will bring this matter to a satisfactory conclusion. Sincerely,Mat W[redacted]Regional
Director of OperationsGrand Canyon
University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond. The issue has been reviewed by Regional Director of Operations Dan B[redacted] and, based on that review, GCU has determined that Ms. [redacted] complaint was...
appropriately resolved. This determination is based on the following information:On 3/8/16 I spoke with Ms. [redacted] to review the details of her compliant. Ms. [redacted] informed me that she has been waiting for unofficial transcripts from Student Services Advisor Darlene Anderson per her request that was submitted to GCU’s Office of Academic Records on 2/17/16. As of 3/8/16 Ms. [redacted] had not received the transcripts. After reviewing Ms. [redacted] file it has been determined that the $804 unpaid balance on Ms. [redacted] student account is causing her transcripts to be non-releasable per GCU policy. Furthermore Ms. [redacted] account has been with an external collections agency since October 27, 2014. However, as Regional Director of the Business Unit I approved the release of a copy of Ms. [redacted] transcripts as a onetime courtesy so that she can continue her education. On 3/8/16 Ms. [redacted] confirmed that she did receive the transcripts. GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner. I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion. Sincerely,Dan B[redacted]Regional Director of OperationsCollege of EducationGrand Canyon University
Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond. The issue has been reviewed by the Regional Director of Operations Dan B[redacted] and, based on that review, GCU has determined that Ms. [redacted] complaint requires further...
action. This determination is based on the following information: Ms. [redacted] is currently in her 8th class at GCU and started her most recent academic year on 3/7/16. On 4/20/15 Ms. [redacted] received an email from GCU’s Office of Financial Aid notifying her that she had been selected for Verification to verify Household Resources information (V6). Verification is a random selection process used by the DOE to verify certain information on a student’s FAFSA to ensure its accuracy. Per law the DOE has the right to request certain information before awarding any student federal aid. Once provided, if there are differences between the information supplied on Ms. [redacted] federal application and her financial documents, GCU will ask for corrections. Per financial aid program rules (34 CFR, Part 668), GCU is then required to review the information received. In Ms. [redacted] case, as part of the above mentioned verification process, GCU’s Office of Financial Aid had asked Ms. [redacted] for additional documents or statements to be provided on the following dates; 2/16/16, 3/24/16, 4/29/16, 5/4/16, & 5/9/16. Again, requesting additional documents or statements is part of the verification process and must be completed in order to determine the student’s Title 4 eligibility. At GCU’s Office of Financial Aid’s request on 05/09/16 Ms. [redacted] provided a statement clarifying her income to Student Services Advisor Andrea H[redacted]. Ms. H[redacted] submitted that document to the Office of Financial Aid that same day and is currently waiting to hear if this will satisfy Ms. [redacted] verification process. GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner. I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion. Sincerely, Dan B[redacted]Regional Director of OperationsGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond. The issue has been reviewed by the Business Division Regional Director of Operations Danielle R[redacted] and based on that review, GCU has determined that Ms. [redacted]...
complaint was appropriately resolved. This determination is based on the following information:Per GCU policy students are allowed to begin classes without their financial aid being completed as they do chose primary and secondary methods of payment upon completing their application for admission. GCU can find no records which indicate that Ms. [redacted] stated she did not want to continue her education until her federal student aid was processed. Per GCU records Ms. [redacted] was selected for Financial Aid Verification during the 2014/2015 financial aid award year and the 2015/2016 financial aid award year. Verification is a random selection process used by the Department of Education (DOE) to verify certain information on a student’s Free Application for Federal Student Aid (FAFSA) to ensure its accuracy. Based on the information reported on the FAFSA, the DOE will require certain applicants to complete the verification process before becoming eligible for Title IV financial aid. If a student is selected for verification, GCU will request that the student provide all required documentation which has been requested by the DOE. Failure to complete the verification process will result in the cancellation of all Title IV funding.On February 12, 2015 Ms. [redacted] was selected for verification for the 2014/2015 financial aid award year. After some communication between GCU and Ms. [redacted], she provided the required documentation and on June 4, 2015 Ms. [redacted] verification was approved. On November 3, 2015 Ms. [redacted] was selected for verification for the 2015/2016 financial aid award year. Between November 10, 2015 and January 21, 2016 Ms. [redacted] SSA contacted Ms. [redacted] numerous times via email and telephone in order to obtain the required documentation needed to complete the verification process. Additionally, on January 5, 2016 Ms. [redacted] SSA also informed her via email that the balance on her account was about to be sent to GCU’s Internal Collections Department if the verification process was not resolved soon. Further he informed Ms. [redacted] that a payment plan for her balance owed would then need to be set up in order for her to be scheduled for future courses. However, to date Ms. [redacted] has never submitted the required documentation; her father’s tax transcript. Thus, she did not complete the verification process required in order to receive federal student aid. This resulted in a balance on Ms. [redacted] account.Ms. [redacted] SSA attempted to contact her numerous times regarding her account balance to include January 28, 2016; February 4, 2016; February 12, 2016; February 19, 2016 and February 26, 2016. On March 7, 2016 Ms. [redacted] unpaid account balance was sent to GCU’s Internal Collections Department. Per GCU policy failure to pay her account balance may result in Ms. [redacted] account being placed with a third party collection agency which may include credit reporting and additional costs. In order to prevent this from occurring, Ms. [redacted] can contact Internal Collections at ###-###-#### or ###-###-#### to set up payment arrangement for her balance owed. In regards to Ms. [redacted] transcript, a finance hold prohibits the distribution of any official Grand Canyon University transcripts. However, once her balance is paid, Ms. [redacted] can request her transcript at that time. GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner. I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion. Sincerely,Danielle R[redacted]College of Nursing and Health Care Professions Grand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond. The issue has been reviewed by [redacted], Regional Director of Operations and, based on that review, GCU has determined that Ms. [redacted] complaint requires...
further action. This determination is based on the following information:Ms. [redacted] enrolled in the MED Special Education Institutional Recommendation (IR) program on August 22, 2013 and graduated on May 13, 2015. As part of the admissions process Ms. [redacted] signed an enrollment agreement on August 15, 2013 to acknowledge her understanding of the policies, procedures, and requirements of the University. Page 8 of the signed enrollment agreement is as follows “The Grand Canyon University College of Education is approved by the [redacted] to offer Institution Recommendations for the certification of elementary, secondary, and special education teachers, and principals only. Programs that lead to licensure contain a student teaching or internship component. Teacher and principal candidates are responsible for contacting their state department of education for certification requirements and program approval.” All students must acknowledge that it is the requirement of the student to contact their State’s teacher licensure office for certification requirements and program approval.In addition, the Teacher Education Specialists spoke with Ms. [redacted] on 6 separate occasions prior to her graduation between August 2014 and May 2015 to remind her of the [redacted] Reading requirements. Furthermore, 3 more calls were made to Ms. [redacted] after she graduated from the program as a courtesy reminder to follow up on the additional requirements. The reading requirement is not a mandate in Arizona therefore not required for certification or part of the program. Nonetheless, GCU is willing to offer a 75% discount on the two CTE courses that are required by the [redacted]. GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner. I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion. Sincerely,[redacted]College of EducationGrand Canyon University