I have confirmed with the [redacted] Department of Education that they NEVER accepted Special Education Framework N course to their education requirements The course that they accept is SPED Educating Diverse Learners for meeting the Special Education Prerequisite requirement You are welcomed to get further information about this from [redacted] ***, Licensure Specialist, ###-###-#### I sent over a letter from came from the [redacted] of Education stating what course they would acceptI know several students that went to GCU from onward that had to take another course just to even get a provisional license in the [redacted] because the [redacted] of Education DOES NOT accept 529N I have two co-workers that had to pay additional money to meet the [redacted] *** of Education requirement just to even get a provisional license I sent documents verifying what I claimed to Dr [redacted] and never heard back I along with other former students related this program had issues with the 529N acceptance which led to other issues with gaining a Special Education Credential in the State of VirginiaI sent several emails to Dr [redacted] and members of the student services team and haven't heard back If you have been hired to teach Special Education and you have never held a Virginia Special Education Teaching License you will need to go through the initial license process to be issued a 5-year renewable license if you have met all requirements for licensure or a 3- year non-renewable Special Education Provisional License if you hold at least a Bachelors degree and you have completed and passed the Intro to Special Education Students/Characteristics and Legal Aspects of Special Education course(s) Again 529N has never met this requirement(Introduction to Special Education) course through [redacted] University– which meets the Virginia requirement for provisional licensure in special education – this one course at [redacted] University allows for a provisional license The 529N doesn't cover the same topics There is courses from [redacted] University or [redacted] University that meets the requirements I want GCU give me a scholarship to finish out my program I shouldn't have to pay for additional courses What is the harm to help me finish out my degree? GCU has already failed me as an institution
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by the Executive Director of Student Services, Nancy P [redacted] and, based on that review, GCU has determined that Ms***’s complaint was resolvedThis determination is based on the following information:Ms [redacted] signed an enrollment agreement with Grand Canyon University (GCU) for the Doctor of Education in Organizational Leadership with an Emphasis in Heath Care Administration on June 18, This enrollment agreement clearly outlined the costs associated with the program which includes tuition and fees Ms [redacted] also signed a financial agreement acknowledging that tuition may change at any timeAdditionally by signing her enrollment agreement Ms [redacted] acknowledged she had access to the University Policy Handbook that is housed on GCU’s public website, and also states that tuition may change at any time Therefore, the claim that Ms [redacted] was advised tuition would never change is not accurateGCU works hard to minimize tuition increases and has rarely made such changes over the last five yearsThe tuition increase to which Ms [redacted] is referring was a $per credit increase which caused a very minimal impact to her overall program costs.When Ms [redacted] enrolled with the University, she participated in several counseling sessions, one of which is the Welcome Call with the Student Services Advisor Her Welcome Call was completed on July 3, with Student Service Advisor Sharee T [redacted] during which time Ms [redacted] was counseled that she had already used $104,of her lifetime aggregate of student loans which is $138,500, and this would cause some out of pocket expense to her in order to complete her program which consists of program credits, plus any additional coursework required to complete her dissertation project During that session, responsible borrowing was also discussed which described ways to minimize borrowing During the call, Ms [redacted] disclosed that she was receiving approximately $3,per year in employer tuition assistance which would assist her with those out of pocket expensesShe was counseled to minimize borrowingSince Ms [redacted] began her program, she has received five excess funds checks which could be used toward future out of pocket tuition expensesThe total amount of those checks to date equates to $6, On September 10, 2015, Ms [redacted] received an email response from Student Services Advisor Roman R [redacted] regarding her inquiry about the number of courses remaining and the impact of the recent tuition increase toward her total remaining costsHe responded to Ms [redacted] and informed her that she had at that point completed of the required credits and that tuition increased $per credit He also copied MsTate on that email This information was provided to assist Ms [redacted] in planning her future out of pocket expenses.Regarding the February 27, telephone conversation with MrR***, we believe there may have been a misunderstanding regarding total out of pocket expenses for the remaining program versus the amount of out of pocket expense to complete the academic year when residency was included in the academic yearThere is no indication in our documented records that a total program out of pocket expense of only $3,was discussed We apologize that the distinction between the costs for the academic year and the program completion was not more clearly defined during the discussion to help better understand the difference but find no indication that an amount of $3,was discussed.On April 11, MrR [redacted] contacted Ms [redacted] to discuss her next course clearance, and again reminded Ms [redacted] that she was approaching her lifetime aggregate in student loans, and that she should start researching options to help pay for future courses so as to keep her on track with her program MrR [redacted] further referenced the Federal Grad PLUS loan information to assist her with these plans On May 31, 2016, MrR [redacted] spoke to Ms [redacted] about her plans to secure out of pocket funding to help pay for future courses Given the amount of aid already used prior to coming to GCU, she would have an out of pocket expense as discussed on her July 3, welcome callThe estimated amounts from the beginning of her program would be at minimum $8,at the time she started the program which does not include tuition and fees increases nor does it factor in any costs for courses that would need to be repeated or extension courses to complete the dissertation process or stipend checks that would be sent directly to Ms*** It should be noted, that $6,of her remaining financial aid was sent directly to Ms [redacted] in the form of stipend checksIt should be further be noted that MsTate was not promoted to Director of Finance She was promoted in to Dissertation Student Services Advisor role with the University and does remain a highly qualified member of the student services staff.We appreciate Ms [redacted] proactive actions to secure out of pocket funding to help cover her future out of pocket expensesWe do not require the entire amount be provided at one time, but instead, work on a course by course basis to cover expenses as they ariseWe do apologize for this misunderstanding and will work with MrR [redacted] to be more clear in his conversations regarding future out of pocket expenses and how those monies should be secured What is never acceptable from a student services perspective is perceived laughter at our learner baseVery specific coaching and live y-connecting to hear first-hand the conversations that MrR [redacted] has with learners has been completed and coaching providedFurther, prior telephone calls have been reviewed, but there is no indication that a figure of $3,out of pocket expense was provided.A total and final cost for Ms [redacted] remaining program cannot be provided at this time given the many variables related to the doctoral journey Each learner’s progression is unique to their individual scholarly research as is the process of original research The best we can provide is the current costs of the tuition which is $per credit with a canyon connect fee of $per course but it’s important to note, the cost of tuition could change in the future While the program requires a total of credits to complete the academic portion of the program, it is possible, depending on Ms [redacted] progression in her original research, that additional continuation courses may be required to complete the dissertation research project which is the equivalent of writing a scholarly bookIt is impossible to determine at this time the number of continuation courses (if any) that will be required for Ms [redacted] to secure her doctoral degree We are very happy to change the student services advisor with which Ms [redacted] works to one of our experienced Team Leads in the department to help try to improve communication and her service experience with GCU We hope this will help provide a more smooth transition toward a very exciting journey.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Nancy RP***College of Doctoral StudiesGrand Canyon University
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11384174, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Thank you so much ! [redacted]
Dear Revdex.com,Grand Canyon University (GCU) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by the Regional Director of Operations, [redacted] and, based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information: Ms [redacted] was a student at Grand Canyon University from June 23, through August 8, During this time she enrolled in one courseShe attended through the course and earned a non-passing gradeHer financial aid funds were processed with the Department of Education according to approved process times and posted to her accountBecause she did attend GCU throughout the first course, according to Department of Education regulations, the majority of the funds were returned to the lender after she ceased her attendanceThe return of these funds resulted in the balance of $After many months of voicemails and emails going unreturned, GCU did not have any recourse to resolve the balance owedHer account was sent to our Internal Collections DepartmentAfter additional months of contact efforts, her account was sent to an external agencyAny balances owed on an account will prevent a student from printing transcriptsThis will be allowed once the balance has been resolvedGCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely, [redacted] ***College of BusinessGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] rebuttal comments and we value the opportunity to respond The issue has been reviewed by the Regional Director of Operations, Kenneth A [redacted] and, based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information:Ms [redacted] had been advised that the Office of Field Experience will continue to assist her in finding a siteShe is requesting a plan of action should she not find a siteThe requirements for Ms [redacted] degree include a practicum, the plan is to continue assisting her to the best of our ability until she has an approved practicum siteMs [redacted] has been concerned with possible program changes to her degree, to this we have advised her that she will only need to complete practicumThere is no other course of action than to continue working on locating a practicum siteIn regards to the Canyon Connect fee that is associated with the courses in Ms [redacted] program, she was advised appropriately and in a timely manner concerning this feeOn September 25, 2013, she spoke with her Student Service Advisor, Albert C [redacted] and he explained the cost and fees of the programMs [redacted] then began the program on November 7, Per the Grand Canyon University Student Policy handbook which Ms [redacted] acknowledged she had access to (and which all students have access to) when she signed her enrollment agreement, the Canyon Connect fee is assessed as follows:“Any course where digital materials are provided will be charged the course materials feeDigital course materials include but are not limited to, simulations, multimedia content, eBooks and/or custom created contentSome courses will include electronic textbooks for which students will be charged a Canyon Connect fee.” GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Kenneth A**Regional Director of OperationsGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respondThe issue has been reviewed by the Director of Evening Class Operations, [redacted] and, based on that review, GCU has determined that [redacted] complaint requires further actionThis determination is based on the following information:All traditional pre-licensure students are required to have health insurance while attending GCUUpon acceptance into the program Ms [redacted] was made aware of this policyShe applied for AHCCCS on November 8, and informed GCU that she was told it would take days to process On January 22, GCU followed up with Ms [redacted] via email and asked if she had received notification of her benefitsHowever, she responded that she had not yet received approval or denial of her benefits at that time The due date for students to turn documentation in was February 1, GCU students were made aware of this deadline through email campaigns and Ms [redacted] also informed of this in person prior to the start of her semester and in her class on January 28, On March 9, Ms [redacted] emailed GCU stating that she was able to get private medical insurance; however she did not provide proof of insurance at that time On April 2, Ms [redacted] finally provided proof of insurance however, it was well past the deadlineThus, Ms [redacted] was issued insurance per GCU policy through AETNA However, since Ms [redacted] did not use the insurance and as GCU likes to serve the best interest of its students, GCU has decided to write off the amount Ms [redacted] owes to GCU for health insuranceAdditionally, going forward Ms [redacted] will need to abide by any future due dates to provide proof of insurance.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable mannerI hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely, [redacted] ***Director of Evening Class OperationsGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] ’s rebuttal complaintand we value the opportunity to respond The issue has been reviewed by Dan S***(Regional Director of Operations – College of Education) and, based on that review, GCU hasdetermined that Ms [redacted] ’s complaint was appropriately resolvedThis determination isbased on the following information:On August 11, I attempted to contact Ms [redacted] regarding her complaint but wasunable to reach her so I left her a voicemailMs [redacted] called me back on Friday August 18,and left me a voicemailI was able to return her call Monday morning of August 21, Irecapped again her situation and proceeded to help explain her $1,balance owed to GCUIalso informed her that I would have her assigned Student Service Counselor walk her throughher balance in more detail, and provide an email containing a breakdown of her balance alongwith a ledgerI also reminded Ms [redacted] that she can log onto her student portal to reviewher balance with the breakdownShe did speak with her assigned SSC but she wants anadditional bill stating the balance is a result of receiving a stipend.Ms [redacted] called back on August 22, and requested her transcripts for her employer.My SSC and Student Service Manager explained to her that she will need to resolve herbalance in order to receive her transcripts per University policyMs [redacted] requested toappeal getting her transcripts.I called Ms [redacted] shortly after the above mentioned conversation on August 22, I alsoincluded my SSM in the conversation so we could all be on the same pageI recapped hersituation and read back to her the appeal denial letter she received back in April, Thisbreaks everything down along with the fact that I also provided a customer write off $1,000bringing her balance from $2,down to $1,This letter was mailed to Ms [redacted] backin April, I also again informed Ms [redacted] that she can see her balance with a breakdown on the student portal and in her full ledger which I previously emailed to herMs [redacted] stated she wants an additional bill with an official statement of what her balance is a result of.Ms [redacted] then requested to appeal to obtain her transcripts for her employerI reinforcedwhat my SSC team previously communicated that she would need to resolve her balance first inorder to receive her transcriptsI also explained that this is not something that can be appealedsince her previous appeals regarding this situation were deniedShe requested a copy of herdenial letter from April because she stated she never received itI told her we could send her acopy of the letter and again we could arrange a flexible payment planWhile I was speaking withMs [redacted] , she hung up and disconnected the call.GCU takes student complaints very seriously and does everything it can to resolve them in anamicable manner I hope the aforementioned information/actions will bring this matter to asatisfactory conclusionSincerely,Dan S*Regional Director of Operations – College of EducationGrand Canyon University
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
This problem is not resolved at all! One, I explained to my financial advisor that I was counting on financial Aid to register and complete my coursesHe then proceeded to registered me for classes stating that financial aid will cover all the program's expensesThen, after I was already enrolled and taking a class, he contacted me and stated that they did not provided me with the funds, and he advised me not to continue since, I did not have any more financial fundings and the only fundings I had available was to cover one classI completed the class and he assured me that I did not need to pay for anythingYou guys are taking advantage of honest people! I never received anything monetary nor did they informed me that I needed to pay anything if I continue or discontinue the classesMy ADVISOR TOLD ME THAT MY FINANCIAL AID WAS ONLY ENOUGH TO COVER ONE CLASS and HE even REMOVED my other classesTHEREFORE, it is in my application, that I was only counting on financial assistance to continue with the programThat I did not have any other resources to continue the programThe representative and Financial counselor lied and registered me for a classes that he told me financial aid will cover and then later on said that I did not have any more fundsTHEY LIED and signed me up for classes, when I specifically told them that I wouldnot be able to afford paying for classes if financial aid was not availableTherefore, I demand my account to be clear !!!Liars This problem has caused me even more hardship!!!I demand that they clear my account or I should also join others in suing this FAKE school
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Mr [redacted] complaint and we value the opportunity to respond The issue has been reviewed by Britt C [redacted] in the College of Education Southwest Division and, based on that review, GCU has determined that Mr [redacted] complaint was appropriately resolvedThis determination is based on the following information:GCU is currently waiting on documents from Mr [redacted] to be able to complete his Title IV funding application and then clear him to start Student teaching in the Spring of Once Mr [redacted] has provided those documents to GCU’s Office of Financial Aid, Mr [redacted] will be scheduled for his classes Mr [redacted] was contacted by David R [redacted] his Student Service Counselor (SSC) on 11/2/ At that time MrR [redacted] explained that the documents will need to be completed and returned to him Mr [redacted] was also contacted on 10/31/by the Field Experience Coordinator, Shana M [redacted] , and MsM [redacted] explained the process for student teaching to Mr [redacted] Outside of those two conversations there have been other multiple conversations with Mr [redacted] in the month of October about this subjectIn regards to Mr [redacted] complaint that he is unable to find any GCU directory information, anyone can call 1-855-GCU-LOPE and request that an operator to transfer them to the GCU personnel that they wish to speak with GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information will bring this matter to a satisfactory conclusion Sincerely,Britt C [redacted] Associate Vice President College of EducationGrand Canyon University
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by Chris K***, the College of Theology Regional Director of Operations and, based on that review, GCU has determined that Ms [redacted] complaint was appropriately handledThis determination is based on the following information:With the request we were given from Ms [redacted] , we were unable to discern the difference in a class vs University withdrawalThe verbal request made by Ms [redacted] to withdraw was interpreted as a request to fully withdraw from GCUThat being said, if Ms [redacted] wishes to remain with GCU, our previous offer is still valid for assistance in offsetting any out of pocket costs, as long as Ms [redacted] meets date parameters that exist for the offer she was made which are outlined below.In the event that Ms [redacted] chooses to continue on her path with GCU, we are still able to offer the same non-passing grade credit to her account to assist in her ability to continue with her studiesThe credit can only be applied for up to days from the last attendance date, so Ms [redacted] will have to be back in attendance by 2/19/ If this does not happen, we will have to continue to rely on her agreement to pay the balance in full by 2/26/ Otherwise, Ms [redacted] file will be moved to GCU’s internal collections team at which time they will attempt to make other arrangements with her in the event that she does not fulfill the commitment to either return to the program, or pay her balance in full by 2/26/ Ms [redacted] can contact Brianna T [redacted] Student Services Manager, at [redacted] in order to assist with her return to GCU.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Chris K***College of TheologyGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by the Regional Director of Operations, Kenneth A [redacted] and, based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information:GCU Field Experience Manager, Laura T***, reached out to Ms [redacted] directly via phone on November 22, to discuss her practicum concerns During their conversation, Ms [redacted] was able to voice her concerns and frustrations, while receiving support from MsT*** As a result of the conversation, Ms [redacted] and MsT [redacted] developed a plan of action Additionally, MsT [redacted] will be providing a follow up call to Ms [redacted] next week to ensure the plan of action is moving forward.During the above conversation, Ms [redacted] agreed to email MsT [redacted] a list of zip codes that Ms [redacted] is able to travel to for her practicumOnce provided MsT [redacted] will assist Ms [redacted] in locating possible practicum sites within the provided zip codes and Ms [redacted] will then reach out to these sites for possible placementIt is Grand Canyon University’s policy that counseling students are responsible for locating and setting up their own practicum site and while the Office of Field Experience does offer assistance with the process; the responsibility ultimately rests on the student.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Kenneth A**Regional Director of OperationsGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Mr [redacted] complaint and we value the opportunity to respondThe issues have been reviewed by the Cohort Student Services Director Alicia B [redacted] and based on that review; GCU has determined that Mr [redacted] complaint was appropriately resolvedThis determination is based on the following information:In March Mr [redacted] completed an Enrollment Agreement to enroll in GCU’s Master of Science in Nursing: Family Nurse Practitioner program and began his program in May By signing his enrollment agreement, Mr [redacted] acknowledged that his program of study required credits In addition, Mr [redacted] also acknowledged his understanding that tuition rates were outlined in the University Policy Handbook which was available to him at the website www.gcu.edu/Admissions/Admissions.php On April 28, 2015; prior to the start of Mr [redacted] first course, Student Services Counselor Samy Carlon L [redacted] completed a Welcome Call with Mr [redacted] During this call financial aid information was discussed such as method of payment, how financial aid works, payment periods, billing cycles and statements However, GCU can find no records which indicate that Mr [redacted] was told his program would cost $20, In fact, Mr [redacted] receives an award letter each academic year that lists how much financial aid he is borrowing for that specific period Moreover, all students have access to the National Student Loan Data System (NSLDS) website which is where all student loan information is stored Students can access this website at any time to see information on how much funding they have used to date, how much funding they have left and information on their lender Furthermore, during Mr [redacted] enrollment period to date he was charged tuition and fees in the amount of $18,for eleven (11) courses and received $27,in financial aid loans Once his loans were applied to his tuition charges, Mr [redacted] was issued a total of $6,in stipend checks Mr [redacted] has the opportunity at any time to return his stipends rather than keep the money in order to reduce the cost of his attendance Once Mr [redacted] has successfully completed the two courses that he is currently enrolled in, he will need six (6) more courses to complete his degree As mentioned above, tuition rates are outlined in GCU’s University Policy Handbook available to Mr [redacted] at the above website In regards to Mr [redacted] complaint that GCU did not approve the transfer of a course he had completed in a previous degree, GCU’s capstone course is different content from the course Mr [redacted] completed in his previous master’s degree program Along with different content the capstone course also has different objectives that need to be met for Mr [redacted] current program of study GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information will bring this matter to a satisfactory conclusion Sincerely,Alicia B***Cohort Student Services DirectorGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by the Business Division Regional Director of Operations Danielle R [redacted] and based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information:Per GCU policy students are allowed to begin classes without their financial aid being completed as they do chose primary and secondary methods of payment upon completing their application for admission GCU can find no records which indicate that Ms [redacted] stated she did not want to continue her education until her federal student aid was processed Per GCU records Ms [redacted] was selected for Financial Aid Verification during the 2014/financial aid award year and the 2015/financial aid award year Verification is a random selection process used by the Department of Education (DOE) to verify certain information on a student’s Free Application for Federal Student Aid (FAFSA) to ensure its accuracy Based on the information reported on the FAFSA, the DOE will require certain applicants to complete the verification process before becoming eligible for Title IV financial aid If a student is selected for verification, GCU will request that the student provide all required documentation which has been requested by the DOE Failure to complete the verification process will result in the cancellation of all Title IV funding.On February 12, Ms [redacted] was selected for verification for the 2014/financial aid award year After some communication between GCU and Ms***, she provided the required documentation and on June 4, Ms [redacted] verification was approved On November 3, Ms [redacted] was selected for verification for the 2015/financial aid award year Between November 10, and January 21, Ms [redacted] SSA contacted Ms [redacted] numerous times via email and telephone in order to obtain the required documentation needed to complete the verification process Additionally, on January 5, Ms [redacted] SSA also informed her via email that the balance on her account was about to be sent to GCU’s Internal Collections Department if the verification process was not resolved soon Further he informed Ms [redacted] that a payment plan for her balance owed would then need to be set up in order for her to be scheduled for future courses However, to date Ms [redacted] has never submitted the required documentation; her father’s tax transcript Thus, she did not complete the verification process required in order to receive federal student aid This resulted in a balance on Ms [redacted] account.Ms [redacted] SSA attempted to contact her numerous times regarding her account balance to include January 28, 2016; February 4, 2016; February 12, 2016; February 19, and February 26, On March 7, Ms [redacted] unpaid account balance was sent to GCU’s Internal Collections DepartmentPer GCU policy failure to pay her account balance may result in Ms [redacted] account being placed with a third party collection agency which may include credit reporting and additional costs In order to prevent this from occurring, Ms [redacted] can contact Internal Collections at ###-###-#### or ###-###-#### to set up payment arrangement for her balance owed In regards to Ms [redacted] transcript, a finance hold prohibits the distribution of any official Grand Canyon University transcripts However, once her balance is paid, Ms [redacted] can request her transcript at that timeGCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Danielle R***College of Nursing and Health Care Professions Grand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by the Regional Director of Operations of College of Nursing and Healthcare Professions – Jennifer G [redacted] and, based on that review, GCU has determined that Ms [redacted] complaint requires further actionThis determination is based on the following information:On October 13, 2016, Ms [redacted] began course BIO- On November 29, Student Services Counselor Desiree S [redacted] called Ms [redacted] regarding her lack of posting into her courseMs [redacted] informed MsS [redacted] that she had emergency surgery and MsS [redacted] advised Ms [redacted] to contact her instructor to see if she could get extra time to complete her class assignments since she was only one week away from finishing the courseMsS [redacted] then received another alert that Ms [redacted] still hadn’t posted in class yet as of December 7, which was the last day of class MsS [redacted] called Ms [redacted] but was unable to reach her On December 14, MsS [redacted] was finally able to reach Ms [redacted] and they discussed that Ms [redacted] had finished the course with a failed grade instead of an incomplete MsS [redacted] advised Ms [redacted] to reach out to her instructor again On December 15, 2016, Ms [redacted] sent an email to MsS [redacted] informing her that the instructor had allowed her to turn in her assignments in order to receive an Incomplete rather than a grade of F However, GCU records there was no activity anywhere in the classroom by Ms [redacted] after November 23, In fact GCU records indicate that on December 1, Ms [redacted] instructor posted a message to Ms [redacted] in the Individual Classroom Forum informing her that this would be the last week of class and asking her to review all of her previously issued grades and scores and to let him know if she found any deficiencies or errors and to try to complete this by the Saturday of Week of the class Further he informed Ms [redacted] that he would be available throughout the week and the following week if she had any issues which she would like to address However, GCU can find no records which indicate that Ms [redacted] ever respondedAs a result of Ms [redacted] lack of attendance on December 27, 2016, GCU was required to complete a return of financial aid funds and return $2,to Ms [redacted] lender This caused a balance of $on her account However, on January 1, GCU completed a write off in the amount of $in order to provide Ms [redacted] a one-time courtesy to allow her get back on track with her education On January 19, Ms [redacted] attempted course BIOfor the second time Her financial aid paid for a portion of her course retake However; an unpaid balance in the amount of $1,remained on Ms [redacted] account which she was responsible for On January 25, Ms [redacted] spoke with MsS [redacted] and discussed dropping the course again However, since dropping the course would create a greater balance on Ms [redacted] account and she would only have one more attempt to pass the course, Ms [redacted] decided to stay in class On February 6, Ms [redacted] spoke with MsS [redacted] and voiced her concern about the difference of grading between her first BIOinstructor and her current BIOinstructor MsS [redacted] submitted a faculty specialty ticket which would prompt a review of the classroomHowever, Ms [redacted] stopped posting on February 8, and on February 10, she sent email communication to MsS [redacted] indicating that she wanted to withdraw from her BIOclass and retake it yet again On February 17, GCU sent Ms [redacted] an email informing her that she was being placed on notice as her GPA had dropped below the graduate GPA requirement of Further, Ms [redacted] was informed her that if she was unable to raise her GPA during the “On Notice” period, she would be academically disqualified for a period of weeksOn February 23, Ms [redacted] attempted to complete course BIOfor her third time and was able to successfully complete the course on April 19, with a B+ On March 14, 2017, Student Services Counselor Ben M [redacted] spoke to Ms [redacted] regarding her above mentioned balance and Ms [redacted] informed MsM [redacted] that she had discussed a plan with her former counselor to roll her account balance to her second financial aid disbursement period On April 27, Ms [redacted] started her next course; HCA-which was still in her first payment period of the academic year However, on April 29, Ms [redacted] stopped posting into this course On May 9, Ms [redacted] spoke with Student Services Counselor Ben M [redacted] and said she wanted to drop the class and did not know when she wanted to return Ms [redacted] said she was aware of the previous unpaid balance that was still on her account and acknowledged that she would also be responsible for 25% of the cost of her current class As a result of Ms [redacted] withdraw, it created a $1,balance on her account GCU attempted to contact Ms [redacted] eight times between May 17, and June 23, regarding her account balanceOn June 28, MrM [redacted] finally spoke with Ms [redacted] and offered her a payment plan and informed her that her account was in jeopardy of being sent to internal collections for nonpayment During this call Ms [redacted] voiced her concern that she was never offered the military discount.In regards to Ms [redacted] concern regarding a military discount, on May 5, she completed an enrollment application and next to the U.Smilitary status, she selected non-applicable However, on May 26, 2016, Ms [redacted] informed Student Services Counselor Leah P [redacted] that she was a member of the National Guard Ms [redacted] should have been eligible at the start of her next course for GCU’s military discount as any eligible military discount takes effect in the first payment period after active duty status is disclosed The discount provides active duty military personnel a $reduction in tuition per credit hour for a master’s level degree and waives the cost of Canyon Connect fees Additionally, the discount should also have been applied to Ms [redacted] following three classes During GCU’s review of Ms [redacted] complaint it was discovered that this discount had not been applied to the four courses which Ms [redacted] completed after she disclosed her military status GCU would like to apologize for any confusion this has caused Ms*** In addition as we like to serve the best interests of our students we have applied a $1,credit to Ms [redacted] account which brings her account to a zero balance.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Jennifer G [redacted] Regional Director of OperationsGrand Canyon University
I have confirmed with the [redacted] Department of Education that they NEVER accepted Special Education Framework N course to their education requirements The course that they accept is SPED Educating Diverse Learners for meeting the Special Education Prerequisite requirement You are welcomed to get further information about this from [redacted] ***, Licensure Specialist, ###-###-#### I sent over a letter from came from the [redacted] of Education stating what course they would acceptI know several students that went to GCU from onward that had to take another course just to even get a provisional license in the [redacted] because the [redacted] of Education DOES NOT accept 529N I have two co-workers that had to pay additional money to meet the [redacted] *** of Education requirement just to even get a provisional license I sent documents verifying what I claimed to Dr [redacted] and never heard back I along with other former students related this program had issues with the 529N acceptance which led to other issues with gaining a Special Education Credential in the State of VirginiaI sent several emails to Dr [redacted] and members of the student services team and haven't heard back If you have been hired to teach Special Education and you have never held a Virginia Special Education Teaching License you will need to go through the initial license process to be issued a 5-year renewable license if you have met all requirements for licensure or a 3- year non-renewable Special Education Provisional License if you hold at least a Bachelors degree and you have completed and passed the Intro to Special Education Students/Characteristics and Legal Aspects of Special Education course(s) Again 529N has never met this requirement(Introduction to Special Education) course through [redacted] University– which meets the Virginia requirement for provisional licensure in special education – this one course at [redacted] University allows for a provisional license The 529N doesn't cover the same topics There is courses from [redacted] University or [redacted] University that meets the requirements I want GCU give me a scholarship to finish out my program I shouldn't have to pay for additional courses What is the harm to help me finish out my degree? GCU has already failed me as an institution
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by the Executive Director of Student Services, Nancy P [redacted] and, based on that review, GCU has determined that Ms***’s complaint was resolvedThis determination is based on the following information:Ms [redacted] signed an enrollment agreement with Grand Canyon University (GCU) for the Doctor of Education in Organizational Leadership with an Emphasis in Heath Care Administration on June 18, This enrollment agreement clearly outlined the costs associated with the program which includes tuition and fees Ms [redacted] also signed a financial agreement acknowledging that tuition may change at any timeAdditionally by signing her enrollment agreement Ms [redacted] acknowledged she had access to the University Policy Handbook that is housed on GCU’s public website, and also states that tuition may change at any time Therefore, the claim that Ms [redacted] was advised tuition would never change is not accurateGCU works hard to minimize tuition increases and has rarely made such changes over the last five yearsThe tuition increase to which Ms [redacted] is referring was a $per credit increase which caused a very minimal impact to her overall program costs.When Ms [redacted] enrolled with the University, she participated in several counseling sessions, one of which is the Welcome Call with the Student Services Advisor Her Welcome Call was completed on July 3, with Student Service Advisor Sharee T [redacted] during which time Ms [redacted] was counseled that she had already used $104,of her lifetime aggregate of student loans which is $138,500, and this would cause some out of pocket expense to her in order to complete her program which consists of program credits, plus any additional coursework required to complete her dissertation project During that session, responsible borrowing was also discussed which described ways to minimize borrowing During the call, Ms [redacted] disclosed that she was receiving approximately $3,per year in employer tuition assistance which would assist her with those out of pocket expensesShe was counseled to minimize borrowingSince Ms [redacted] began her program, she has received five excess funds checks which could be used toward future out of pocket tuition expensesThe total amount of those checks to date equates to $6, On September 10, 2015, Ms [redacted] received an email response from Student Services Advisor Roman R [redacted] regarding her inquiry about the number of courses remaining and the impact of the recent tuition increase toward her total remaining costsHe responded to Ms [redacted] and informed her that she had at that point completed of the required credits and that tuition increased $per credit He also copied MsTate on that email This information was provided to assist Ms [redacted] in planning her future out of pocket expenses.Regarding the February 27, telephone conversation with MrR***, we believe there may have been a misunderstanding regarding total out of pocket expenses for the remaining program versus the amount of out of pocket expense to complete the academic year when residency was included in the academic yearThere is no indication in our documented records that a total program out of pocket expense of only $3,was discussed We apologize that the distinction between the costs for the academic year and the program completion was not more clearly defined during the discussion to help better understand the difference but find no indication that an amount of $3,was discussed.On April 11, MrR [redacted] contacted Ms [redacted] to discuss her next course clearance, and again reminded Ms [redacted] that she was approaching her lifetime aggregate in student loans, and that she should start researching options to help pay for future courses so as to keep her on track with her program MrR [redacted] further referenced the Federal Grad PLUS loan information to assist her with these plans On May 31, 2016, MrR [redacted] spoke to Ms [redacted] about her plans to secure out of pocket funding to help pay for future courses Given the amount of aid already used prior to coming to GCU, she would have an out of pocket expense as discussed on her July 3, welcome callThe estimated amounts from the beginning of her program would be at minimum $8,at the time she started the program which does not include tuition and fees increases nor does it factor in any costs for courses that would need to be repeated or extension courses to complete the dissertation process or stipend checks that would be sent directly to Ms*** It should be noted, that $6,of her remaining financial aid was sent directly to Ms [redacted] in the form of stipend checksIt should be further be noted that MsTate was not promoted to Director of Finance She was promoted in to Dissertation Student Services Advisor role with the University and does remain a highly qualified member of the student services staff.We appreciate Ms [redacted] proactive actions to secure out of pocket funding to help cover her future out of pocket expensesWe do not require the entire amount be provided at one time, but instead, work on a course by course basis to cover expenses as they ariseWe do apologize for this misunderstanding and will work with MrR [redacted] to be more clear in his conversations regarding future out of pocket expenses and how those monies should be secured What is never acceptable from a student services perspective is perceived laughter at our learner baseVery specific coaching and live y-connecting to hear first-hand the conversations that MrR [redacted] has with learners has been completed and coaching providedFurther, prior telephone calls have been reviewed, but there is no indication that a figure of $3,out of pocket expense was provided.A total and final cost for Ms [redacted] remaining program cannot be provided at this time given the many variables related to the doctoral journey Each learner’s progression is unique to their individual scholarly research as is the process of original research The best we can provide is the current costs of the tuition which is $per credit with a canyon connect fee of $per course but it’s important to note, the cost of tuition could change in the future While the program requires a total of credits to complete the academic portion of the program, it is possible, depending on Ms [redacted] progression in her original research, that additional continuation courses may be required to complete the dissertation research project which is the equivalent of writing a scholarly bookIt is impossible to determine at this time the number of continuation courses (if any) that will be required for Ms [redacted] to secure her doctoral degree We are very happy to change the student services advisor with which Ms [redacted] works to one of our experienced Team Leads in the department to help try to improve communication and her service experience with GCU We hope this will help provide a more smooth transition toward a very exciting journey.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Nancy RP***College of Doctoral StudiesGrand Canyon University
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] [redacted]
Their employee caused this issue but they have done nothing to resolve this issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11384174, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Thank you so much ! [redacted]
Please see GCU's original response as there was no new issue to address in the rebuttal comment
Dear Revdex.com,Grand Canyon University (GCU) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by the Regional Director of Operations, [redacted] and, based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information: Ms [redacted] was a student at Grand Canyon University from June 23, through August 8, During this time she enrolled in one courseShe attended through the course and earned a non-passing gradeHer financial aid funds were processed with the Department of Education according to approved process times and posted to her accountBecause she did attend GCU throughout the first course, according to Department of Education regulations, the majority of the funds were returned to the lender after she ceased her attendanceThe return of these funds resulted in the balance of $After many months of voicemails and emails going unreturned, GCU did not have any recourse to resolve the balance owedHer account was sent to our Internal Collections DepartmentAfter additional months of contact efforts, her account was sent to an external agencyAny balances owed on an account will prevent a student from printing transcriptsThis will be allowed once the balance has been resolvedGCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely, [redacted] ***College of BusinessGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] rebuttal comments and we value the opportunity to respond The issue has been reviewed by the Regional Director of Operations, Kenneth A [redacted] and, based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information:Ms [redacted] had been advised that the Office of Field Experience will continue to assist her in finding a siteShe is requesting a plan of action should she not find a siteThe requirements for Ms [redacted] degree include a practicum, the plan is to continue assisting her to the best of our ability until she has an approved practicum siteMs [redacted] has been concerned with possible program changes to her degree, to this we have advised her that she will only need to complete practicumThere is no other course of action than to continue working on locating a practicum siteIn regards to the Canyon Connect fee that is associated with the courses in Ms [redacted] program, she was advised appropriately and in a timely manner concerning this feeOn September 25, 2013, she spoke with her Student Service Advisor, Albert C [redacted] and he explained the cost and fees of the programMs [redacted] then began the program on November 7, Per the Grand Canyon University Student Policy handbook which Ms [redacted] acknowledged she had access to (and which all students have access to) when she signed her enrollment agreement, the Canyon Connect fee is assessed as follows:“Any course where digital materials are provided will be charged the course materials feeDigital course materials include but are not limited to, simulations, multimedia content, eBooks and/or custom created contentSome courses will include electronic textbooks for which students will be charged a Canyon Connect fee.” GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Kenneth A**Regional Director of OperationsGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respondThe issue has been reviewed by the Director of Evening Class Operations, [redacted] and, based on that review, GCU has determined that [redacted] complaint requires further actionThis determination is based on the following information:All traditional pre-licensure students are required to have health insurance while attending GCUUpon acceptance into the program Ms [redacted] was made aware of this policyShe applied for AHCCCS on November 8, and informed GCU that she was told it would take days to process On January 22, GCU followed up with Ms [redacted] via email and asked if she had received notification of her benefitsHowever, she responded that she had not yet received approval or denial of her benefits at that time The due date for students to turn documentation in was February 1, GCU students were made aware of this deadline through email campaigns and Ms [redacted] also informed of this in person prior to the start of her semester and in her class on January 28, On March 9, Ms [redacted] emailed GCU stating that she was able to get private medical insurance; however she did not provide proof of insurance at that time On April 2, Ms [redacted] finally provided proof of insurance however, it was well past the deadlineThus, Ms [redacted] was issued insurance per GCU policy through AETNA However, since Ms [redacted] did not use the insurance and as GCU likes to serve the best interest of its students, GCU has decided to write off the amount Ms [redacted] owes to GCU for health insuranceAdditionally, going forward Ms [redacted] will need to abide by any future due dates to provide proof of insurance.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable mannerI hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely, [redacted] ***Director of Evening Class OperationsGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] ’s rebuttal complaintand we value the opportunity to respond The issue has been reviewed by Dan S***(Regional Director of Operations – College of Education) and, based on that review, GCU hasdetermined that Ms [redacted] ’s complaint was appropriately resolvedThis determination isbased on the following information:On August 11, I attempted to contact Ms [redacted] regarding her complaint but wasunable to reach her so I left her a voicemailMs [redacted] called me back on Friday August 18,and left me a voicemailI was able to return her call Monday morning of August 21, Irecapped again her situation and proceeded to help explain her $1,balance owed to GCUIalso informed her that I would have her assigned Student Service Counselor walk her throughher balance in more detail, and provide an email containing a breakdown of her balance alongwith a ledgerI also reminded Ms [redacted] that she can log onto her student portal to reviewher balance with the breakdownShe did speak with her assigned SSC but she wants anadditional bill stating the balance is a result of receiving a stipend.Ms [redacted] called back on August 22, and requested her transcripts for her employer.My SSC and Student Service Manager explained to her that she will need to resolve herbalance in order to receive her transcripts per University policyMs [redacted] requested toappeal getting her transcripts.I called Ms [redacted] shortly after the above mentioned conversation on August 22, I alsoincluded my SSM in the conversation so we could all be on the same pageI recapped hersituation and read back to her the appeal denial letter she received back in April, Thisbreaks everything down along with the fact that I also provided a customer write off $1,000bringing her balance from $2,down to $1,This letter was mailed to Ms [redacted] backin April, I also again informed Ms [redacted] that she can see her balance with a breakdown on the student portal and in her full ledger which I previously emailed to herMs [redacted] stated she wants an additional bill with an official statement of what her balance is a result of.Ms [redacted] then requested to appeal to obtain her transcripts for her employerI reinforcedwhat my SSC team previously communicated that she would need to resolve her balance first inorder to receive her transcriptsI also explained that this is not something that can be appealedsince her previous appeals regarding this situation were deniedShe requested a copy of herdenial letter from April because she stated she never received itI told her we could send her acopy of the letter and again we could arrange a flexible payment planWhile I was speaking withMs [redacted] , she hung up and disconnected the call.GCU takes student complaints very seriously and does everything it can to resolve them in anamicable manner I hope the aforementioned information/actions will bring this matter to asatisfactory conclusionSincerely,Dan S
*Regional Director of Operations – College of EducationGrand Canyon University
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
This problem is not resolved at all! One, I explained to my financial advisor that I was counting on financial Aid to register and complete my coursesHe then proceeded to registered me for classes stating that financial aid will cover all the program's expensesThen, after I was already enrolled and taking a class, he contacted me and stated that they did not provided me with the funds, and he advised me not to continue since, I did not have any more financial fundings and the only fundings I had available was to cover one classI completed the class and he assured me that I did not need to pay for anythingYou guys are taking advantage of honest people! I never received anything monetary nor did they informed me that I needed to pay anything if I continue or discontinue the classesMy ADVISOR TOLD ME THAT MY FINANCIAL AID WAS ONLY ENOUGH TO COVER ONE CLASS and HE even REMOVED my other classesTHEREFORE, it is in my application, that I was only counting on financial assistance to continue with the programThat I did not have any other resources to continue the programThe representative and Financial counselor lied and registered me for a classes that he told me financial aid will cover and then later on said that I did not have any more fundsTHEY LIED and signed me up for classes, when I specifically told them that I wouldnot be able to afford paying for classes if financial aid was not availableTherefore, I demand my account to be clear !!!Liars This problem has caused me even more hardship!!!I demand that they clear my account or I should also join others in suing this FAKE school
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Mr [redacted] complaint and we value the opportunity to respond The issue has been reviewed by Britt C [redacted] in the College of Education Southwest Division and, based on that review, GCU has determined that Mr [redacted] complaint was appropriately resolvedThis determination is based on the following information:GCU is currently waiting on documents from Mr [redacted] to be able to complete his Title IV funding application and then clear him to start Student teaching in the Spring of Once Mr [redacted] has provided those documents to GCU’s Office of Financial Aid, Mr [redacted] will be scheduled for his classes Mr [redacted] was contacted by David R [redacted] his Student Service Counselor (SSC) on 11/2/ At that time MrR [redacted] explained that the documents will need to be completed and returned to him Mr [redacted] was also contacted on 10/31/by the Field Experience Coordinator, Shana M [redacted] , and MsM [redacted] explained the process for student teaching to Mr [redacted] Outside of those two conversations there have been other multiple conversations with Mr [redacted] in the month of October about this subjectIn regards to Mr [redacted] complaint that he is unable to find any GCU directory information, anyone can call 1-855-GCU-LOPE and request that an operator to transfer them to the GCU personnel that they wish to speak with GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information will bring this matter to a satisfactory conclusion Sincerely,Britt C [redacted] Associate Vice President College of EducationGrand Canyon University
See Attached
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by Chris K***, the College of Theology Regional Director of Operations and, based on that review, GCU has determined that Ms [redacted] complaint was appropriately handledThis determination is based on the following information:With the request we were given from Ms [redacted] , we were unable to discern the difference in a class vs University withdrawalThe verbal request made by Ms [redacted] to withdraw was interpreted as a request to fully withdraw from GCUThat being said, if Ms [redacted] wishes to remain with GCU, our previous offer is still valid for assistance in offsetting any out of pocket costs, as long as Ms [redacted] meets date parameters that exist for the offer she was made which are outlined below.In the event that Ms [redacted] chooses to continue on her path with GCU, we are still able to offer the same non-passing grade credit to her account to assist in her ability to continue with her studiesThe credit can only be applied for up to days from the last attendance date, so Ms [redacted] will have to be back in attendance by 2/19/ If this does not happen, we will have to continue to rely on her agreement to pay the balance in full by 2/26/ Otherwise, Ms [redacted] file will be moved to GCU’s internal collections team at which time they will attempt to make other arrangements with her in the event that she does not fulfill the commitment to either return to the program, or pay her balance in full by 2/26/ Ms [redacted] can contact Brianna T [redacted] Student Services Manager, at [redacted] in order to assist with her return to GCU.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Chris K***College of TheologyGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by the Regional Director of Operations, Kenneth A [redacted] and, based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information:GCU Field Experience Manager, Laura T***, reached out to Ms [redacted] directly via phone on November 22, to discuss her practicum concerns During their conversation, Ms [redacted] was able to voice her concerns and frustrations, while receiving support from MsT*** As a result of the conversation, Ms [redacted] and MsT [redacted] developed a plan of action Additionally, MsT [redacted] will be providing a follow up call to Ms [redacted] next week to ensure the plan of action is moving forward.During the above conversation, Ms [redacted] agreed to email MsT [redacted] a list of zip codes that Ms [redacted] is able to travel to for her practicumOnce provided MsT [redacted] will assist Ms [redacted] in locating possible practicum sites within the provided zip codes and Ms [redacted] will then reach out to these sites for possible placementIt is Grand Canyon University’s policy that counseling students are responsible for locating and setting up their own practicum site and while the Office of Field Experience does offer assistance with the process; the responsibility ultimately rests on the student.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Kenneth A**Regional Director of OperationsGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Mr [redacted] complaint and we value the opportunity to respondThe issues have been reviewed by the Cohort Student Services Director Alicia B [redacted] and based on that review; GCU has determined that Mr [redacted] complaint was appropriately resolvedThis determination is based on the following information:In March Mr [redacted] completed an Enrollment Agreement to enroll in GCU’s Master of Science in Nursing: Family Nurse Practitioner program and began his program in May By signing his enrollment agreement, Mr [redacted] acknowledged that his program of study required credits In addition, Mr [redacted] also acknowledged his understanding that tuition rates were outlined in the University Policy Handbook which was available to him at the website www.gcu.edu/Admissions/Admissions.php On April 28, 2015; prior to the start of Mr [redacted] first course, Student Services Counselor Samy Carlon L [redacted] completed a Welcome Call with Mr [redacted] During this call financial aid information was discussed such as method of payment, how financial aid works, payment periods, billing cycles and statements However, GCU can find no records which indicate that Mr [redacted] was told his program would cost $20, In fact, Mr [redacted] receives an award letter each academic year that lists how much financial aid he is borrowing for that specific period Moreover, all students have access to the National Student Loan Data System (NSLDS) website which is where all student loan information is stored Students can access this website at any time to see information on how much funding they have used to date, how much funding they have left and information on their lender Furthermore, during Mr [redacted] enrollment period to date he was charged tuition and fees in the amount of $18,for eleven (11) courses and received $27,in financial aid loans Once his loans were applied to his tuition charges, Mr [redacted] was issued a total of $6,in stipend checks Mr [redacted] has the opportunity at any time to return his stipends rather than keep the money in order to reduce the cost of his attendance Once Mr [redacted] has successfully completed the two courses that he is currently enrolled in, he will need six (6) more courses to complete his degree As mentioned above, tuition rates are outlined in GCU’s University Policy Handbook available to Mr [redacted] at the above website In regards to Mr [redacted] complaint that GCU did not approve the transfer of a course he had completed in a previous degree, GCU’s capstone course is different content from the course Mr [redacted] completed in his previous master’s degree program Along with different content the capstone course also has different objectives that need to be met for Mr [redacted] current program of study GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information will bring this matter to a satisfactory conclusion Sincerely,Alicia B***Cohort Student Services DirectorGrand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by the Business Division Regional Director of Operations Danielle R [redacted] and based on that review, GCU has determined that Ms [redacted] complaint was appropriately resolvedThis determination is based on the following information:Per GCU policy students are allowed to begin classes without their financial aid being completed as they do chose primary and secondary methods of payment upon completing their application for admission GCU can find no records which indicate that Ms [redacted] stated she did not want to continue her education until her federal student aid was processed Per GCU records Ms [redacted] was selected for Financial Aid Verification during the 2014/financial aid award year and the 2015/financial aid award year Verification is a random selection process used by the Department of Education (DOE) to verify certain information on a student’s Free Application for Federal Student Aid (FAFSA) to ensure its accuracy Based on the information reported on the FAFSA, the DOE will require certain applicants to complete the verification process before becoming eligible for Title IV financial aid If a student is selected for verification, GCU will request that the student provide all required documentation which has been requested by the DOE Failure to complete the verification process will result in the cancellation of all Title IV funding.On February 12, Ms [redacted] was selected for verification for the 2014/financial aid award year After some communication between GCU and Ms***, she provided the required documentation and on June 4, Ms [redacted] verification was approved On November 3, Ms [redacted] was selected for verification for the 2015/financial aid award year Between November 10, and January 21, Ms [redacted] SSA contacted Ms [redacted] numerous times via email and telephone in order to obtain the required documentation needed to complete the verification process Additionally, on January 5, Ms [redacted] SSA also informed her via email that the balance on her account was about to be sent to GCU’s Internal Collections Department if the verification process was not resolved soon Further he informed Ms [redacted] that a payment plan for her balance owed would then need to be set up in order for her to be scheduled for future courses However, to date Ms [redacted] has never submitted the required documentation; her father’s tax transcript Thus, she did not complete the verification process required in order to receive federal student aid This resulted in a balance on Ms [redacted] account.Ms [redacted] SSA attempted to contact her numerous times regarding her account balance to include January 28, 2016; February 4, 2016; February 12, 2016; February 19, and February 26, On March 7, Ms [redacted] unpaid account balance was sent to GCU’s Internal Collections DepartmentPer GCU policy failure to pay her account balance may result in Ms [redacted] account being placed with a third party collection agency which may include credit reporting and additional costs In order to prevent this from occurring, Ms [redacted] can contact Internal Collections at ###-###-#### or ###-###-#### to set up payment arrangement for her balance owed In regards to Ms [redacted] transcript, a finance hold prohibits the distribution of any official Grand Canyon University transcripts However, once her balance is paid, Ms [redacted] can request her transcript at that timeGCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Danielle R***College of Nursing and Health Care Professions Grand Canyon University
Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms [redacted] complaint and we value the opportunity to respond The issue has been reviewed by the Regional Director of Operations of College of Nursing and Healthcare Professions – Jennifer G [redacted] and, based on that review, GCU has determined that Ms [redacted] complaint requires further actionThis determination is based on the following information:On October 13, 2016, Ms [redacted] began course BIO- On November 29, Student Services Counselor Desiree S [redacted] called Ms [redacted] regarding her lack of posting into her courseMs [redacted] informed MsS [redacted] that she had emergency surgery and MsS [redacted] advised Ms [redacted] to contact her instructor to see if she could get extra time to complete her class assignments since she was only one week away from finishing the courseMsS [redacted] then received another alert that Ms [redacted] still hadn’t posted in class yet as of December 7, which was the last day of class MsS [redacted] called Ms [redacted] but was unable to reach her On December 14, MsS [redacted] was finally able to reach Ms [redacted] and they discussed that Ms [redacted] had finished the course with a failed grade instead of an incomplete MsS [redacted] advised Ms [redacted] to reach out to her instructor again On December 15, 2016, Ms [redacted] sent an email to MsS [redacted] informing her that the instructor had allowed her to turn in her assignments in order to receive an Incomplete rather than a grade of F However, GCU records there was no activity anywhere in the classroom by Ms [redacted] after November 23, In fact GCU records indicate that on December 1, Ms [redacted] instructor posted a message to Ms [redacted] in the Individual Classroom Forum informing her that this would be the last week of class and asking her to review all of her previously issued grades and scores and to let him know if she found any deficiencies or errors and to try to complete this by the Saturday of Week of the class Further he informed Ms [redacted] that he would be available throughout the week and the following week if she had any issues which she would like to address However, GCU can find no records which indicate that Ms [redacted] ever respondedAs a result of Ms [redacted] lack of attendance on December 27, 2016, GCU was required to complete a return of financial aid funds and return $2,to Ms [redacted] lender This caused a balance of $on her account However, on January 1, GCU completed a write off in the amount of $in order to provide Ms [redacted] a one-time courtesy to allow her get back on track with her education On January 19, Ms [redacted] attempted course BIOfor the second time Her financial aid paid for a portion of her course retake However; an unpaid balance in the amount of $1,remained on Ms [redacted] account which she was responsible for On January 25, Ms [redacted] spoke with MsS [redacted] and discussed dropping the course again However, since dropping the course would create a greater balance on Ms [redacted] account and she would only have one more attempt to pass the course, Ms [redacted] decided to stay in class On February 6, Ms [redacted] spoke with MsS [redacted] and voiced her concern about the difference of grading between her first BIOinstructor and her current BIOinstructor MsS [redacted] submitted a faculty specialty ticket which would prompt a review of the classroomHowever, Ms [redacted] stopped posting on February 8, and on February 10, she sent email communication to MsS [redacted] indicating that she wanted to withdraw from her BIOclass and retake it yet again On February 17, GCU sent Ms [redacted] an email informing her that she was being placed on notice as her GPA had dropped below the graduate GPA requirement of Further, Ms [redacted] was informed her that if she was unable to raise her GPA during the “On Notice” period, she would be academically disqualified for a period of weeksOn February 23, Ms [redacted] attempted to complete course BIOfor her third time and was able to successfully complete the course on April 19, with a B+ On March 14, 2017, Student Services Counselor Ben M [redacted] spoke to Ms [redacted] regarding her above mentioned balance and Ms [redacted] informed MsM [redacted] that she had discussed a plan with her former counselor to roll her account balance to her second financial aid disbursement period On April 27, Ms [redacted] started her next course; HCA-which was still in her first payment period of the academic year However, on April 29, Ms [redacted] stopped posting into this course On May 9, Ms [redacted] spoke with Student Services Counselor Ben M [redacted] and said she wanted to drop the class and did not know when she wanted to return Ms [redacted] said she was aware of the previous unpaid balance that was still on her account and acknowledged that she would also be responsible for 25% of the cost of her current class As a result of Ms [redacted] withdraw, it created a $1,balance on her account GCU attempted to contact Ms [redacted] eight times between May 17, and June 23, regarding her account balanceOn June 28, MrM [redacted] finally spoke with Ms [redacted] and offered her a payment plan and informed her that her account was in jeopardy of being sent to internal collections for nonpayment During this call Ms [redacted] voiced her concern that she was never offered the military discount.In regards to Ms [redacted] concern regarding a military discount, on May 5, she completed an enrollment application and next to the U.Smilitary status, she selected non-applicable However, on May 26, 2016, Ms [redacted] informed Student Services Counselor Leah P [redacted] that she was a member of the National Guard Ms [redacted] should have been eligible at the start of her next course for GCU’s military discount as any eligible military discount takes effect in the first payment period after active duty status is disclosed The discount provides active duty military personnel a $reduction in tuition per credit hour for a master’s level degree and waives the cost of Canyon Connect fees Additionally, the discount should also have been applied to Ms [redacted] following three classes During GCU’s review of Ms [redacted] complaint it was discovered that this discount had not been applied to the four courses which Ms [redacted] completed after she disclosed her military status GCU would like to apologize for any confusion this has caused Ms*** In addition as we like to serve the best interests of our students we have applied a $1,credit to Ms [redacted] account which brings her account to a zero balance.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion Sincerely,Jennifer G [redacted] Regional Director of OperationsGrand Canyon University