T.V. Service

Thank you for giving us the opportunity to respond to Ms***'s concernsI am sorry that Ms [redacted] was unhappy with the shelving she purchasedIn order to investigate further, please ask Ms [redacted] to send a readable copy of her cash register receipt for the shelving to my attention at the address listed belowWe will them be better able to address her concernsWe value Ms***'s business and appreciate her cooperation in this matter

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry that Mr [redacted] feels he did not pick lip his toilets at the time of purchaseThetransaction information listed in his complain t does not appear as a valid transact ion in ourrecordsPlease ask Mr [redacted] to send readable copies of his original paperwork to myattention at the address listed below, so we can research his request.We value Mr [redacted] 's business and appreciate his cooperation in this matter

Re: Tim [redacted] Case # [redacted] Dear Ms [redacted] :Guest Services DepartmentArlene [redacted] - ManagerThank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry that Mr [redacted] experienced a problem with the paint he purchased.Unfortunately, once the product leaves the store, we cannot be responsible for productsecurityWe will gladly exchange any product with which MrStephen is unhappyHisclaim has been submitted to the insurance company for review and their decision in thematter is final.We value Mr [redacted] 's business and appreciate his understanding in this matter.Sincerely,Arlene [redacted] , Manager (JGuest ServicesMenard, Inc

Thank you for giving us the opportunity to respond to Mr***'s concerns.I am sorry that Mr [redacted] experienced a problem with the shipment of his order.Unfortunately, we do not have enough information to investigate his claimPlease ask Mr [redacted] to send a readable copy of his cash register receipt and any other supporting documentation, to my attention at the address listed below, so we can investigate further.We value Mr***'s business and appreciate his cooperation in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have added some photos to the fileMy photos do not do it justice but as you can see it is not just faded it has totally changed color and is not evenly distributed It does not match the plastic accessories Menards sold to go with the deckingNo where does it say it will change from brown to white in just a short few monthsMy deck is not in the sun, it is surrounded by old oak trees The sales staff persuasively encouraged me to purchase this product and I feel I should be able to return it or be compensated if I am unhappy with it!! Regards, [redacted]

Thank you for giving us the opportunity to respond to Mr [redacted] ' concerns.I am sorry that Mr [redacted] is unhappy with the decking material he purchasedPleaseunderstand that the decking material purchased by Mr [redacted] was an entry- level product thatfades quite rapidly depending on exposure ultraviolet raysThis may result in Ihe rails andspindles fading at a slightly different rate than the decking boardsHowever, they will allfade to a weathered color within approximately one year.Midwest Manufacturing holds and administers the warranty on Ihe decking and Mr [redacted] 'complaint was forwarded to them for reviewSince the decking is performing as expected,they have denied Mr [redacted] ' claim.We value Mr [redacted] ' business and appreciate his understanding in this matter.Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have contacted me now! I will send the fixtures back todayThey need a more professional customer service help desk Regards, [redacted]

I am sorry that Ms [redacted] is unhappy with the flooring she purchasedII is myunderstanding that Great Lakes Wood Floorswhich holds and administers the warranty onthe nooring, commissioned an independent inspectionThe inspector concluded that theflooring was not defective (see attached)If you have any further question about theflooring, Great Lakes Wood Floors would be better qualified to answer themPlease feelfree to contact the warranty holder if you wish.We value Ms [redacted] 's business and appreciate her understanding in this matter

Thank you for giving us the opportunity to respond to Mr***·s ongoing concerns.I am sorry that Mr***was unhappy with our previous response, However, if he wouldlike us to assist him in making the warranty claim, we do need a readable copy or the factoryauthorized repair center's diagnostic analysis report.We have temporally closed his file pending the receipt or the requested report.Sincerely,~:~

Thank you for giving us the opportunity to respond to Ms [redacted] 's concerns.I am sorry that Ms [redacted] experienced a problem with the paint she purchasedOnce the product leaves the store we cannot be responsible for product securityAs stated in Ms [redacted] 's complaint, her claim has been submitted to the insurance companySince they address all such cases, she needs to continue working with them.We value Ms [redacted] 's business and appreciate her cooperation in this matter

Thank you for giving us the opportunity to respond to Mr [redacted] ' concerns.I am sorry that Mr [redacted] is unhappy with my previous responseOur goal is to offer the best products with the greatest customer service available anywhereI am very sorry if that was not Mr [redacted] ' experience when making a purchase at our [redacted] location.Please rest assured that we have taken Mr [redacted] ' concerns seriously and hope his future

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, for the record, I was NEVER advised of these handling fees until the second orderI hadn't noticed it on the first order since I purchased other items at that timeIt was not brought to my attention until the second order when I just purchased the wall piece and postsAlso, and again, for the record, I do not understand why everyone has to pay the fee once the crate has been openedHypothetically, if there are twenty - four pieces per crate, and if twenty -four people order just one piece, that is charged for "opening a crate." If this fee is assessed with everything they sell form their distribution center (not just these wall pieces) it seems like an unfair business practice Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business did not address any of the points in my letter, did not resolve the issue brought to their attention in accordance with my wishes, and did not apologize in any fashion for the poor customer service I am always happy to accept a check (but not a merchandise credit), as I have discontinued doing business with this merchant and chosen a more customer-centric home improvement business Regards, [redacted]

I am sorry that Mr [redacted] was unhappy with the rake he purchasedWe have a very liberalreturns policy and Mr [redacted] could have returned the rake with his receiptAlso, withoutproof that he purchased the rake from us, nor when that purchase was made, since wc did nothave the rake in question in stock, we were unable to exchange itHe was, however, given aS I credit to be used toward the purchase of another rake of his choosingSince he hasbeen refunded for the rake in question, there is nothing further we can offer.We value Mr [redacted] 's business and appreciate his understanding in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hey [redacted] been real busy at work, Im am a police officerI haven't had time to send you a reply, I understand if that's not fast enough, it should be noted that I was answered by not resolve, I will never do business with them again and that I will tell all my co-workers which is by email and my church members which is over 400, and will close our accounts we have with them and I will be satisfied thank you [redacted] for your time Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, James [redacted] Exide has replaced my battery, But Menards wasn't very professional about the whole thingManager of the Ottumwa Ia store was rude about it, In not so many words called me a liar about the battery being bought at MenardsSo I will no longer shop at Menards

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry that Mr [redacted] was unhappy with the amount of his refundPlease understand that the refund policy is clearly stated on the website that a 25% restocking fee will be charged for allowable returns and allowable returns are at the total discretion of the store managerMr [redacted] was correctly charged a restocking fee.We value Mr [redacted] ’s business and appreciate his understanding in this manner

I am sorry that Ms [redacted] is unhappy with her son's cabinet orderI apologize for anypoor service they may have receivedIt is difficult to address spccifics regarding the orderwithout reviewing a copy of itHowever, since some consumers prefer to use the pantrycabinet as a broom closet/storage cabinet, the shelves are optional and must be orderedseparatelySince Ms [redacted] is not requesting that anything be done to resolve thesituation, we are closing her file

Thank you for giving us the opportunity to respond to Mr [redacted] 's ongoing concernsI am sorry that Mr [redacted] is unhappy with the response he receivedUnfortunately, the door is unavailable and Mr [redacted] has received a refund for the purchase priceThere is nothing further we can offerWe value Mr [redacted] 's business and appreciate his understanding in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I would like to have the name of this Arlene's bossShe obviously does not understand what has happened hereI will not stop here and let Menards get away with a mistake that THEY madePlease forward a name of someone who Arlene works for as I will find someone who understands what building materials are all about Thanks Regards, Darryl [redacted]