T.V. Service

I am sorry that Ms. [redacted] experienced a problem when attempting a return at our [redacted] location. I sincerely apologize for the misunderstanding, however, the return policy does state six days and Ms. [redacted] can return to the store to receive her refund.

Thank you for giving us the opportunity to respond to Mr [redacted] ***'s concerns.I am sorry that Mr [redacted] experienced a problem when attempting to make a returnWehave contacted those involved at our Battle Creek location and have been informed that Mr[redacted] 's return has been completed.I trust Mr [redacted] ***'s file can be closed.Sincerely,

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry that Mr [redacted] is unhappy with the rebate he receivedThis $rebate was for a purchase of green treated lumber at our [redacted] location on 10/07/I have been unable to locate the transaction from 10/08/at our [redacted] locationPlease ask Mr [redacted] to send a readable copy of the receipt from 10/08/to my attention at the address shown below and I will make sure that he receives any rebate that he is due.We value Mr [redacted] 's business and appreciate his cooperation in this matter

I just want Menards to handle this kind of situation quicker. If they take your money, I want them to get it returned same day or next day the latest. It's their fault they have improper equipment for debit cards.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business has responded and the issue is resolved Regards, [redacted] ***

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry to hear that Mr [redacted] was unhappy with how his order was processed.According to our record s, our on-line sales customer service department responded to himseven times regarding the status of his orderWhen they asked Mr [redacted] if his order wascomplete and in good condition, he did not answer their questionMr [redacted] has beenoffered the option on a refund upon return of the items he purchasedHis response was thathe no longer wished to communicate, except through the Revdex.com and hiscredit card company.If Mr [redacted] wishes to receive a refund, that option is still openHowever, he does need tocoordinate the return through our on-line sales department.We value Mr [redacted] 's business and appreciate his cooperation in this matter

Re: Michael [redacted] Case # [redacted] Dear Ms [redacted] : [redacted] Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry that Mr [redacted] experienced a problem with his cabinet orderI sincerelyapologize that there was an error in the shipping of the productUnfortunately, sometimesshipping errors happen, which is an occurrence over which we have no controlOur recordsshow that MrO' Neal received the final cabinet on 6/While we are very sorry for thedelay, we are unable to discount our rock-bottom prices.We value Mr [redacted] 's business and appreciate his understanding in this matter.Sincerely, [redacted] Menard, Inc

I am sorry that the [redacted] 's experienced a problem with their custom order stove.Unfortunately, we need more information in order to adequately address their concerns.Please ask the [redacted] s to send a readable copy of their cash register receipt to my attentionat the address listed belowPlease have them include more specific information regarding the problem with the stove.Menards [redacted] Fax # ###-###-####

I am sorry that Mr [redacted] did not receive his rebate in a timely mannerI have contactedthe rebate clearinghouse on his behalf and have found that a rebate was issued to him on8/ 18/ (credit check #6117654966)All rebate submission forms state to allow six to eightweeks for processingIf Mr [redacted] has other rebates that he has not received, please askhim to send readable copies of his cash register receipts (including the transactioninformation on the bottom) to my attention at the address listed belowI will investigatefurther if it has been eight weeks since the final allowable submission date

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry that Mr [redacted] is unhappy with the refund he receivedUnder separate cover we are sending the $credit to Mr [redacted] , as he requested.I trust Mr [redacted] 's file can be closed

Thank you for giving us the opportunity to respond to Mr ***'s concerns.I am sorry that Mr [redacted] was not able to locate the on-line delivery informationThe information is clearly stated on our website at [redacted] (see attached) Based on the weight and dimension of the five doors Mr [redacted] was ordering, there was an additional delivery fee.We value Mr ***'s business and appreciate his understanding in this matter

Thank you for giving us the opportunity to respond to Ms***'s concerns.I am sorry that Ms [redacted] was not able to purchase the swingset for the price she saw on-line.It is my understanding that there was an inadvertent pricing error that was di splayed for ashort period of time and, as stated in Ms [redacted] 's complaint, has since been corrected.Please understand that we do reserve the right to correct pricing errorsIf Ms [redacted] cares topurchase the swingset at the currently advertised price, we arc certainly willing toaccommodate herHowever, we cannot honor her request for the obviously mispricedswingsct.We value Ms***'s business and appreciate her understanding in this matter

Thank you for giving us the opportunity to respond to Mr [redacted] 's ongoing concerns.I am sorry that Mr [redacted] did not receive the rebate he submittedDue to consumer requests, the format of the rebates has changed In an effort to increase security and privacy, rebates are now issued on a doubled-over, sealed postcard format with the rebate clearinghouse's address for the return address (PO Box 99, Elk Mound, WI).INC.We are forwarding a copy of your letter asking the rebate clearinghouse to void and reissue the rebate to Mr [redacted] Please ask him to watch his mail carefully.We value Mr [redacted] 's business and appreciate his understanding in this matter

Thank you for giving us the opportunity to respond to Mr [redacted] ' concerns.I am sorry that Mr [redacted] was unhappy with his orderAccording to our records, the missing parts have been reshipped and I firmly believe that his order is complete

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, David [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Menards suggestion my going to the police over this matter is unsatisfactoryIf there is a matter of mail tampering or fraud it is up to them to contact the policeI followed their instructions to receive my rebate which they did not send to me Regards, Jeffrey [redacted]

I am sorry if Mr [redacted] experienced a problem with his credit cardCapital One controls the day to day operation of the Big Card, including billing policies and proceduresWe have contacted them and have arranged for the additional fees and interest to be forgiven for the two months Mr [redacted] referenced in his complaintDepending on his billing cycle, it may take one to two months for the credit to appear on his billing statementAlso, we are able to accept Big Card payments at Mr [redacted] 's local Menards store, for his convenience.We value Mr [redacted] 's business and appreciate his understanding in this matter