T.V. Service

Thank you for giving us the opportunity to respond to Mr [redacted] s concerns.I am sorry if Mr [redacted] experienced a problem with his flooringPlease understand the [redacted] /Great Lakes Flooring holds and administers the warranty and they must be allowed to make warranty related decisionsSince they, as the warranty holder, have specific guidelines by which they must abide, we would, respectfully, recommend that Mr [redacted] continue to work with [redacted] / [redacted] .We value Mr [redacted] 's business and appreciate his cooperation in this matter

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry that Mr [redacted] was unhappy with tile options for using the rebate he received.Please understand that we make every effort to ensure that the consumer is aware that therebate can be used in- store onlyIt is printed on the rebate submission form and on thewebsite that the rebate is an in-store merchandise credit.We value Mr [redacted] 's business and appreciate his understanding in this matter.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Heather ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Yesterday I filed a complaint and am unsure how to add my reply or remove itWhile all the information was correct, the main reason for my complaint has been resolvedThe rebate center Menards has had no knowledge of a rebate coming to me, however I received a rebate check in the mail todayWell beyond the week wait that I had been toldRegardless, my main complaint has been resolved Regards, [redacted]

Re: [redacted] Case #11577775Dear MsHarris:Guest Services Department [redacted] - ManagerThank you for giving us the opportunity to respond to [redacted] concerns.I am sorry that Mr [redacted] is unhappy with the generator he purchasedIn order toinvesti gate furth er, please ask Mr [redacted] to send a readable copy of his cash registerreceipt, along with any other documentation from the factory authori zed repair center to myattention at the address li sted below.We value [redacted] business and appreciate his cooperation in this matter.Sincerely, [redacted] ManagerGuest ServicesMenard, Inc

Thank you for giving us the opportunity to respond to Mr [redacted] ' concerns.I am sorry if Mr [redacted] experienced a problem with his refrigeratorUnfortunately, we need more information in order to address his problemPlease ask Mr [redacted] to send a readable copy of his cash register receipt and his extended protection plan to my attention at the address listed belowWe will then be better able to address his concernsWe value Mr [redacted] ' business and appreciate his cooperation in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, Tera Rae [redacted] We were informed by email that they would issue a refund of $immediately after sending the receipts for the replacement food itemsAfter emailing the receipts we were then told that they would'nt cover itI have the emails if you would like coopies.thank youTim and Tera [redacted]

I appreciate everything the Revdex.com has done to assist in this matter but it is clear the representatives from Menards have not properly read or considered anything I have saidI understood their policy and explained to them how I made an attempt to return the items but was misled by their employee who would not assist and did not know their return policyI explained this numerous times through your reply service and previously when I made an attempt to resolve the situation over the phone and it's almost like an automatic responseThey're giving the same response just wording it differentlyIt's perfectly ok, me and my wife decided we would find something in their store to purchase with the return credit receipt and just not deal with their business any furtherWe have been totally dissatisfied with the way they handled this issueWe also find them to be totally unprofessional when it comes to taking responsibility for the actions of their employees and as stated previously we wish them the best in their future business endeavorsWe are god fearing people and do not wish anything bad on anyone,however the public and local communities are what made Menards a successful businessEach individual customer contributed to their success and will continue to do so or slowly begin to withdraw based on cold responses and a lack of concern for the opinion of their customersContinuing success depends heavily on how you represent and how that is perceived through experienceWord of mouth is also one of the best advertising tools everI have nothing good to say about them now and trust I will definitely have nothing good to say about their company in the future, only the truth! Thank you, Bernard [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My order was cancelled by the Menard's customer service rep and I was never offered a replacement from MenardsI had to contact the vendor (which I have all emails) to get ahold of Menards because they cancelled my orderTHe rep responded that they can not do thatI ended up with a cheaper set for the same money which I am not happy withI find that indeed this was a bait and switchMenard's is lying about the way they resolved thisThe vendor was more helpful than Menards Regards, Michelle ***

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry if Mr [redacted] lost a merchandise credit checkPlease ask him to send a readable copy of the return transaction on which the credit was issued, or a copy of a receipt on which the credit was usedWe will then attempt to track any remaining balanceAlso, if Mr [redacted] has rebates due, he may submit readable copies of any cash register receipts to my attention at the address listed belowWe will then be better able to research his request.We value Mr [redacted] 's business and appreciate his cooperation in this matter

Thank you for giving us the opportunity to respond to Ms. [redacted] ' ongoing concerns.I am sorry that Ms. [redacted] is unhappy with the delivery of her order. We have thoroughlyreviewed Ms. [redacted] ' complai nt and have spoken with those involved at the store. There isnothing in Ms. [redacted] ' latest correspondence that would change our position of that stated inmy previous letter dated 6/24/ 15.We value Ms. [redacted] ' business and appreciate her understanding in this matter

Thank you for giving us the opportunity to respond to Mr [redacted] 's ongoing concerns.I am sorry that Mr [redacted] is unhappy with our previous responseI have thoroughlyreviewed his file and his request for the II % rebateAs stated previously, there was norebate on sale items on the day Mr [redacted] made his purchaseTherefore, we arc unable tochange our position from that stated on our letter dated 6/ 19/ 15.We value Mr [redacted] 's business and appreciatc his understanding in this matter

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry that Mr [redacted] did not receive a discount on the items purchased during the bagsaleIn order to investigate further we do need more informationPlease ask Mr [redacted] tosend a readable copy of his entire cash register receipt my attention at the address listedbelowWe will then be better able to address his concerns.We value Mr [redacted] 's business and appreciate his cooperation in this matter.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that I give up fighting you I still don't agree with your business practices but I'm done! Forget any business from me or anyone I know! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] will not be getting a diagnostic reportHe has run around enough already for this mowerHe would expect that Menards could track down a report, so that he is not further inconvenienced

Thank you for giving us the opportunity to respond to Mr. [redacted] 's concerns.I am sorry that Ms. [redacted] experienced a problem with the vessel sink she purchased. Unfortunately, there is not enough information included in Ms. [redacted] 's complaint to respond intelligently. Please ask Ms. [redacted] ... to send a readable copy of her entire cash register receipt to my attention at the address shown below. We will then be able to better address her concerns.We value Ms. [redacted] 's business and appreciate her cooperation in this matter.

Thank you for giving us the opportunity to respond to Ms ***'s ongoing concerns.I am sorry that if Ms [redacted] has experienced a problem with the washer she purchased.Unfortunately, we do not have enough information to investigate her claimPlease ask Ms [redacted] to send copies of the cash register receipt for the washer and the extended warranty to my attention at the address listed belowAlso if there are any diagnostic reports from the repair technicians that have looked at the machine, copies of those may be helpful.We value Ms***'s business and appreciate her understanding in this matter

Thank you for giving us the opportunity to respond to Me ***"s concems.I am sorry that Mr [redacted] is unhappy with his countertop and vanityIn order to investigate hisclaim, we need a copy of his proof of purchase and specific information regarding thedamage to the vanity and the pictures showing any other discrepanciesPlease ask Me ***send the requested information to my attention at the address listed below.We value Me ***'s business and appreciate his cooperation in this matter

Thank you for giving us the opportunity to respond to Mr [redacted] s concerns.I am sorry that Mr [redacted] is unhappy with the service he receivedI apologize if no one has returned Mr [redacted] s callsIt is my understanding that Jennifer [redacted] , claims adjustor for [redacted] , is handling Mr [redacted] s fileSince [redacted] addresses all insurance claims, we would, respectfully, suggest that Mr [redacted] contact Ms [redacted] at phone ####-###-####, or email her at [redacted] Please have him reference Claim # [redacted] .We value Mr [redacted] s business and appreciate his cooperation in this matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive the missing items as of 7/13/2017.I thank you for your assistance in getting this matter properly resolved Regards, Amal [redacted]