T.V. Service

Thank you for giving us the opportunity to respond to Mr. [redacted] 's ongoing concerns. I am sorry if there was any misunderstanding regarding Mr. [redacted] 's complaint, however, rebate submission forms are available on-line and at our stores. As a one time, goodwill gesture, we will send the additional $3.30 as he requested directly to him.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Just FYIMenards ad for 7-thru 7- , x linft= 19.88Menards ad for 9-thru 9- ,1.99x linft= 19.88I still say there's nothing wrong with my math, but it did give them a reason for a price increaseI suspect they are thanking me all the way to the bank [redacted] Duluth, MN

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We bought the tiller to till the soil during planting season for our gardenPlanting season is time sensitive, and the only way we can find out if the equipment we bought works or not is to use it (fill it up with gasoline)Unfortunately, this tiller has broken down twice in three uses, and when it was working (engine turning and the tiller rotating), it fails to break the soil down as it shouldWe have had to buy another tiller in order to finish our planting (taking it to the shop in the spring would have had us waiting for weeks just to get someone to look at it)In the end, this tiller did not work as advertised, and failed to perform as it shouldWe no longer want this tiller, because 1) it does not work as advertised, and 2) the quality is bad because it has failed us twice in only three usesWe no longer want this tiller, we want a refund and return this equipment Regards, [redacted] ***

Thank you for giving us the opportunity to respond to Mr***·s concerns.I am sorry if Ms [redacted] did not receive part of her orderUnfortunately, I do not haveenough information to process her claimPlease ask Ms [redacted] to send readable copies ofher order and any supporting documentation to my attention at the address listed belowWewill then be better able to address her concerns.We value Ms [redacted] business and appreciate her cooperation in this matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me There is an inaccuracy in that the rebate receipt did print, but I did finally get the rebate so I won't make a big deal about it The issue was their Rebate company was refusing to pay because of the exchange, even after getting documentation from the company and myself Regards, [redacted]

Thank you for giving us the opportunity to respond to Mr***'s concerns.I am sorry that Mr [redacted] was unhappy with the rebate he receivedUnfortunately, we do not have access to the rebate clearinghouse's recordsPlease ask Mr [redacted] to send readable copies ofhis cash register receipts for any transactions on which he feels he is owed additional rebate monies to my attention at the address shown belowWe will then be better able to address his concerns.We value Mr***'s business and appreciate his cooperation in this matter

Thank you for giving us the opportunity to respond to Ms [redacted] 's concerns.I am sorry that Ms [redacted] was unhappy with the refund she receivedOur posted return policy states that the only option for refund, when paying with a check, is in-store credit until the seventh day after the purchaseOnce the refund is processed, the tender cannot be changed It appears as though Ms [redacted] was correctly refunded.INCWe value Ms [redacted] 's business and appreciate her understanding in this matter

Thank you for giving us the opportunity to respond to Ms [redacted] 's concerns.I am sorry that Ms [redacted] was upsetThe security team, which initially stopped Ms[redacted] , are employees or an independent security company who have received extensivetraining in retail securityWhile we are sorry that Ms [redacted] was inconvenienced, theywere not charged with anything and were free leave at any timeSecurity stops arc notaccusatory, but are done to clarify any questionable activity seen on camera.We sincerely apologize and appreciate Ms [redacted] 's understanding in this matter

Thank you for giving us the opportunity to respond to Ms***'s concerns.I am sorry that Ms [redacted] experienced a problem with the generator she purchased In orderto address her concerns we do need more informationPlease ask Ms [redacted] to send readablecopies of her cash register receipt and the diagnostic analysis report from the factoryauthorized repair center to my attention at the address listed belowAlso please include astatement regarding how many hours were on the generator at the time it broke down.We value Ms***'s business and appreciate her cooperation in this matter.Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Denise [redacted]

I am sorry that Mr [redacted] was unhappy with the blinds he purchasedUnfortunately, there is not enough information for us to intelligently address Mr [redacted] concernsPlease ask him to send a readable copy of his special order contract and any supporting documentation he may have to my attention at the address listed below, so we can research and respond to Mr [redacted] claim

I am sorry that Mr [redacted] was unhappy with the truck rental protocolIn order tointelligently address his concerns, I would need a readable copy of his rental agreement andcash register receipt sent to my attention at the address listed below.We value Mr [redacted] 's business and appreciate his cooperation in this matter

Re: Todd [redacted] Case # [redacted] Dear Ms [redacted] :Guest Services DepartmentArlene [redacted] Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry that Mr [redacted] did not receive a rebate he submittedWe are very proud of ourrebate program and want to make sure Mr [redacted] receives any rebate he is duePlease askhim to send a readable copy of his cash register receipt for the transaction on which he didnot receive the rebate to my attention at the address li sted belowWe will investigate andmake sure Mr [redacted] 's rebate is processed properly.We value Mr [redacted] 's business and appreciate his cooperation in this matter.Sincerely, Guest ServicesMenard, Inc.***

I am sorry that Mr [redacted] was unhappy with our previous responseHowever, there isnothing in his latest correspondence that would change our position from that stated in ourletter dated 7/06/

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received replacement merchandise from Menard's regarding complaint [redacted] I am satisfied with the results, although it took weeks for them to respond Thank you for your help in this matter

Thank you for giving us the opportunity to respond to Ms [redacted] 's concerns.I am sorry that Ms [redacted] was unhappy with an on-line purchaseIt is my understanding that the toilet was broken in transit from the manufacturer to our distribution centerSince the toilet could not be reordered to accommodate Ms [redacted] 's time requirements, she was issued a refund to her credit cardIt is my understanding that Ms [redacted] has purchased a toilet from another retailer.I trust Ms [redacted] 's claim has been resolved

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry that Mr [redacted] did not receive his rebate in a timely mannerI have contactedthe rebate clearinghouse on his behalf and have been assured that it is being issuedPleaseask Mr [redacted] to allow ten to fourteen business days for processing and mailing time.We value Mr [redacted] 's business and appreciate his understanding in This matter

Thank you for giving us the opportunity to respond to Ms [redacted] 's concerns.I am sorry that Ms [redacted] is unhappy with my previous responseI sincerely apologize any confusionHowever, it appears that Ms [redacted] 's refund was processedI hope this clears up any remaining questions Ms [redacted] may have had

Thank you for giving us the opportunity to respond to Mr***'s concerns.I am sorry that Mr [redacted] experienced a problem with his cordless electric mowerThewarranty on the mower is held and administered by the manufacturerWe would like toassist Mr [redacted] in filing warranty claimHowever, in order to do so we need a copy of hiscash register receipt and, if lhe mower has been taken to an authorized service center, a copyof the shop's diagnostic analysis report, so we can expedite a claim with the manufacturer.This information call be sent to my attention at the address listed below.We value Mr [redacted] 's business and appreciate his cooperation in this matter