Twinkledeals

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I received a refund in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear ***Thank you for raising this issue. All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out process. For more details on shipping methods, please click here:
***Please reply to our message via the ticket system, and we will offer a solution for you.We look forward to your reply, Twinkledeals Team

Dear [redacted], We are sorry to hear that you are not satisfied with your order. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. We have messaged you regarding your issue. Please kindly login to your account and...

reply to us there. Many thanks, Twinkledeals Team

Revdex.com:At this time, I have not been contacted by Twinkledeals regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted],Thank you for taking the time to write a review. We appreciate your feedback. Please note that if shipping insurance is not purchased during the check out that we can only offer a partial refund as per our terms and conditions...

here: [redacted]We suggest that all customers purchase shipping insurance to ensure peace of mind during the shipping process. If you package is lost or damaged in transit, we will refund the item cost in full or resend a new item for free. We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there. Thank you for your kind understanding. Best regards,Twinkledeals Team

Revdex.com:
I received a refund in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted], We feel sorry that you haven't received your order. We have shipped out your order and it is in transit now. We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there. Best regards, Twinkledeals Team

Revdex.com:At this time, my complaint, ID [redacted] regarding Twinkledeals has been resolved. I have confirmed Twinkledeals has refunded my account.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Dear [redacted],Thank you for your feedback.We have tracked your parcel and the items are in transit normally.You will receive your package in the coming days.We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there. Best regards, Twinkledeals Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They keep delaying the product delivery date and still stating that it has been delivered to the Post Office but I have yet to receive the product.  If it isn't here by now then it will never arrive which is fine because I have requested a refund of which Twinkle Deals only refunded $10.00 out of the original amount deducted from my account.  This matter is will not be resolved until I get the remainder of what they took from my account.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Twinkledeals has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Dear [redacted], Thank you for taking the time to write a review. Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time. If there is any delay due to weather...

and holidays, we will contact customer.We have sent you your tracking number via a ticket. Please login to your account to check. If you have any further questions, please contact us and we are more than happy to help, Twinkledeals Team

Dear [redacted],Thank you for taking your time to write your review.I want to start by offering a personal apology to the customer affected.  Please rest assured that we have 30 days return warranty, for more about this, please refer to [redacted]We have...

contacted you about this issue, please check your support ticket and work with us for solution.Best RegardsTwinkledeals Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Product has not been received I have been getting emails from [redacted] stating that the shipping status has changed and keeps putting the delivery date out by a day it was supposed to be delivered on the [redacted] of which it did not arrive then it was supposed to arrive on the [redacted] and it did not then on the [redacted] and the latest is the [redacted] of which it still has not been delivered.  I am sorry but I do not accept there response and fully believe that the product will never arrive.  I want a refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Complaint ID: [redacted] This issue has NOT been resolved!! I placed Order # [redacted] on March [redacted] 2017 for 4 items. On March [redacted] I received an email stating that 2 items had shipped but the other 2 had not. I waited and waited and then sent them a follow-up email on March [redacted] to find out what the status was as it is very difficult to navigate the tracking site they provide, as it is in [redacted]. I received a reply back on March [redacted] and April [redacted] letting me know that they were still processing the order. I asked some pointed questions, such as, "what's the hold-up with my order?" etc, but no one ever gives answers. It is now April [redacted] and I am still trying to patiently wait for my items. I have no idea of how much more time I will be forced to wait for the items I paid for and they said were in stock. If they are not in stock then they should not even display them on the website and take your money. At this point, I just want my items or my funds refunded. I will NEVER do business with any business in China again.
It has been over 6 weeks since I placed my original order and this still is ongoing. I only received half of my order and they still owe me 2 items from this order. I cannot get a concrete answer on why it's delayed or when I will receive it.
 
Sincerely,
[redacted]

Dear [redacted],Thank you for taking the time to write a review. Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time. To track a parcel please visit here:...

[redacted]We have messaged you regarding your issue. Please kindly login to your account and reply to us there. Many thanks, Twinkledeals Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The issue of the damaged items has not been addressed, and I haven't received a refund as of yet.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
Thank you so much for your important feedback.
I would like to start off by telling you that we...

are so sorry about this issue.
We had arranged refund to your credit card after we had received the parcel that you shipped back to us.
If you have any further concern, please feel free to contact us so that we could check for you.
Thank you very much for your support.
Best Regards
Twinkledeals Customer Service