Twins Special

If u order from Nick and Christopher Mechlin Twins Special, they will probably rip you off.
They have been doing this for years. Your shipment is late because… blah blah blah
They don’t have money to get gloves from real Thailand 🇹🇭 factory but they own the rights in a bunch of countries. The brothers are now in Thailand and are probably trying to borrow more money from some nice fool to open up a factory of their own.

They have many lawyers
Are very good on the internet and computers

They open up merchant accounts and live off of peoples orders in Thailand

Knowing that they cannot send Boxing 🥊 Gloves
Because they have no gloves

We are happy to report that this customer complaint was resolved before we received notice from the Revdex.com that a complaint had been filed The customer attempted contact with our office in the morning on 4/22/2014, and we responded in the afternoon of the same day, addressing her concernsWe did not receive notice of this from the Revdex.com until 4/However, in a followup call with the customer on Friday 4/25/14, a manager confirmed that her concerns had been fully addressed To summarize the resolution of this case: The customer's order had been part of a delayed shipment from Thailand which finally arrived a short time ago in AprilWhen we spoke with her on 4/22, the customer was reassured to learn that the shipment containing her products had finally arrived at our warehouse in California from the factory in Thailand, and were now boxed up and ready to ship to herThe only reason the items had not yet shipped from our warehouse was that the unpaid balance of the order needed to be collected, along with shipping charges from California to Florida The customer confirmed on 4/that she still wanted the products, but wanted to check with her business partner, to be sure they were both in agreementThe customer support manager noted that the four sets of shinguards (retail store value) that had previously been added to her order free of charge would be included with the shipment, and volunteered to add two more as an additional courtesyFor the customer, who operates a brick and mortar retail store, these six bonus items may have a value of as much as $We also upgraded one of the synthetic leather boxing gloves in her order to a more expensive premium leather model at no additional charge By the evening of the next day, 4/23, we had repacked the order with the additional courtesy shinguards and generated a tracking number for the customerWe attempted to contact the customer by telephone on Wednesday 4/and Thursday 4/24, but were unable to reach the customer by telephone to collect payment until yesterday, Friday 4/Once payment was collected, the customer's order was released to UPSExpected delivery date is Thursday next week 5/ To the best of our knowledge this complaint has been fully resolvedThe customer seemed much relieved in her conversations with our customer support manager this weekIf she has any additional needs, she is welcome to contact us Best Regards Twins Special Staff

Thank you for contacting us about this customer concernThis week, we were able to contact the customer and address his concernsDue to a delay from the factory, the item originally ordered (18oz light blue laceup gloves) is unavailable at this time, but the customer was happy to accept a substitution of 16oz velcro wrist boxing gloves in the same color light blueThese velcro wrist gloves will be arriving at our warehouse this week, and we will ship them out to the customer as soon as possible The gloves we have substituted are $more expensive than what the customer originally paid, but we are making the upgrade at no cost to the customerAdditionally, we are adding a pair of $handwraps to the order free of charge, as a courtesy Should the customer need additional equipment in the future, there is a note in our system connected with his order so that he can call in, reference the old order number, and receive up to 15% off the items in his next order Best Regards Twins Special Staff

Thank you for contacting us regarding this matterThis week, we were able to contact the customer and address his concernsWe have applied a 20% discount to the items in his current order, which will be issued to him in the form of a refund check, and we have upgraded the shipping for his order from ground shipping to Priority Mail We expect to be able to ship his items next week, and if the customer should have any additional concerns, he has been given the name and extension of the manager he spoke withHe is also welcome to speak with any member of customer support We apologize for any inconvenience the customer experiencedWe would like to note that we have recently upgraded our phone system and added new team members in customer supportWe believe these steps are helping us to address customer concerns more rapidly and clear up any backlog of communication As an additional courtesy, the customer support manager left a note in connection with the customer's order, so that the customer can call in, reference the old order, and receive a discount of up to 20% off in-stock items in his next order Best Regards Twins Special Staff

It appears that our customer support team was in communication with Mr [redacted] several times by phone and by email since the initial Revdex.com complaint was made, and seemed to have found a solution satisfactory to Mr [redacted] , but our team failed to report this to the Revdex.comWe are sorry this message did not reach you sooner The solution reached with the customer was this: we shipped him a pair of in-stock $Thai Pads at no additional cost to him and agreed to ship the original $pair he ordered when they became available at our warehouse in CaliforniaWe have been waiting for the other Thai Pads to come from the factory in Thailand, and are currently expecting their arrival next week The first package, with the $Thai pads Mr [redacted] accepted as a free ato his order, was delivered to his front door February 26thThe UPS tracking number for this package is [redacted] If Mr [redacted] has any additional concerns he is welcome to contact usWe hope you will review this matter and change the status of this complaint, given the information above Best Regards ***

Thank you for contacting us about this matterWe are sorry we were unable to do more to help the customer in this case, due to unfortunate delays from the factory in ThailandWith respect to the concern raised by the customer about having difficulty reaching customer support, we also apologize, and would like to note that we have recently added new members to our customer support team, and are in the process of upgrading our phone system to handle the increased volume of sales and customer service communication we are experiencing While we regret any inconvenience to the customer, we do feel that our customer support team made efforts to make the customer's experience more positiveTo review the details of this case: The original total cost of the order was $ The customer received two items out of the five that the orderedThe total sale value of the items received was $(not counting shipping) The customer also received two discounts on this order, which were refunded to her credit card on December 6th and January 10th, for a total refunded amount of $ The amount paid for shipping on this order was $45, some of which was expended to deliver the first two items to the customer The original total cost of the order ($361.74), minus $(for the items received and refunds already applied), equals $This is the amount that would normally be refunded to the customer In reviewing this case, a customer support manager approved a higher refund amount of $211, to be issued by check to the customer $plus $equals $273, meaning that the final cost to the customer for the items received was just $88.74, with no charge for the shipping cost that was expended Prior to cancelling the customer's order, a customer support manager attempted to reach her by telephone to review her order, the current paid amount, and see if there was anything we could do to be helpfulAs the customer was unavailable, the manager approved the requested cancellation, and a check has been issued in the amount of $ Should the customer have any need for equipment in the future, she is welcome to contact us to check the availability of items, and reference this order, as we have made a note in the system to enable her to receive special savings on her next purchase Best Regards Twins Special Staff

Thank you for contacting us regarding this matterThis week, we were able to contact the customer and resolve his concernWe have shipped his order to him via USPS Priority Mail, containing the exact items he originally ordered, plus an extra pair of $handwraps as a courtesy (equal to a discount of 15%)We offered to add to his order any in-stock items he needed at a substantial discount, and without additional shipping charges, but there was nothing else he needed, other than the items we have now shippedWe have also placed a note in our system in connection with his order so that he can receive a discount of up to 20% off in-stock items in his next order When he spoke with the customer support manager this week, the customer seemed satisfied with the outcome of this caseWe welcome him to contact us if he has any additional concerns, or if he is ready to take advantage of the substantial savings offered to him for his next order We would like to note that the customer's order was affected by the late arrival of a large inventory shipmentWe expected to have his items on-hand much sooner- in fact, we expected this particular shipment to arrive before his order was even placed, having ordered it months prior from our factoryTimelines for delivery of this particular inventory shipment to our warehouse changed several times, which is very unusual and caused many headaches for us, across all departments- website systems, customer support, warehouse and shipping, and managementWe are very sympathetic to the customer's complaint Once the large shipment arrived, it took several days for our warehouse staff to verify the shipment's contents and begin preparing individual orders for deliveryThis is a process, but because of the delayed arrival, our warehouse staff had to work overtime to clear up a backlog of orders, and our customer support team had to handle many outgoing and incoming calls related to the delayWe are sorry the customer had difficulty reaching usDuring this period, we began to realize we were experiencing increasing call volume and began upgrading our phone system and adding new members to our customer support team in response When he spoke with customer support back on March 22, the customer was told the items were unavailable, but we had a shipment coming which would be able to fill his orderAt the time of the customer's call, the shipment was projected to reach Los Angeles by the 23rd of MarchHowever, the shipment arrived on the 30th instead, and was not delivered to our warehouse until the 2nd of April During the conversation, the customer support representative inquired about the possibility of a substitution between a red boxing glove with a black dragon and a a red boxing glove with a silver dragon, because the representative wanted to prevent any possible delays, observing that there were many more red-silver dragon gloves available in the shipmentAs it turns out the red-black dragon glove had already been reserved for the customer in the incoming shipment by the shipping department Based on our last contact with the customer, we believe all of his concerns have now been addressed, and as stated above, the items he wanted have been shipped to him Best Regards Twins Special Staff

Thank you for contacting us regarding this matterTo review what has been done for the customer in this case: On February 11th, a discount of $was applied to the order, reducing the paid balance to $ According to USPS tracking info, the $gloves included in the order were delivered to the customer on April 21st The other item in the order is a $custom, triple color, made-to-order helmet which we are waiting for from the factoryGenerally, sales of such unique, one-of-a-kind custom items are final and non-refundable, but due to an extended delay in production from the factory, a customer support manager has approved refunding the full value of the helmet ($110) This leaves a paid balance of just $69.22, including shipping We wish the customer all the bestWe have also placed a note in our system so she may receive an upfront discount of up to 20% off in-stock items in her next orderTo claim this discount, she only needs to contact us to confirm item availability when placing her next order and reference her cancelled order number Best Regards Twins Special Staff

Revdex.com: We have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to usWe still can't understand why did it take so long but are happy they finally resolved this issue and mailed us our items after dealing with this nightmare for monthsRegardless the fact they have to improve in communication skills with their clients Regards, ***

Thank you for contacting us regarding this customer concernThe customer had two orders on file with us, and we are pleased to report that all items have now been delivered to himAs an additional courtesy, we have refunded the customer a total of $(a 43% discount off the cost of the products in both orders) in two paymentsThe first discount of $was applied on March 6, and the second discount of $was applied this past week, when the final package was shipped to him We wish the customer all the best Best Regards Twins Special Staff

Thank you for contacting us regarding this customer concernWe regret being unable to do more to help this customer in the timeframe he needed, but we have cancelled his order as requested, and we wish him all the best During the month of April, our warehouse staff and customer support team were all exceptionally busy, as we were clearing a backlog of orders that arrived late from the factory in ThailandWe apologize for any difficulty the customer may have experienced in reaching us during this period Based on the inconvenience he experienced in this case, we welcome the customer to contact us in the future if he has any equipment needsWe will be happy to confirm the availability of any item for him before he places an order, and as a special courtesy, we will offer him up to 20% off any in-stock items in his next purchase of any sizeDepending on the size of his next order, this could be a very substantial savings Best Regards Twins Special Staff

Thank you for contacting us concerning this customer concernWe have contacted the customer and found an acceptable solution for him, substituting a pair of our Twins Tactical Boxing Gloves (price $130) for the gloves he originally ordered (sale price $70)The customer was happy to receive a higher quality, more expensive, pair of gloves at no additional cost to him, and we are glad to have resolved this matter in a positive wayThe customer is welcome to contact us if he has any additional needs Best Regards Twins Special Staff

Thank you for contacting us regarding this customer concernAs the customer noted in her complaint, we expect to have the shipment containing her order any day nowIt is a large shipment coming via air freight, and contains many ordersOnce the shipment arrives at our warehouse, we will be happy to ship her order to her as soon as possible Prior to filing this complaint, the customer received a discount of $on February 25, of the price of her orderThis amount, which is equal to the cost she originally paid for shipping, is a discount of approximately 25% off the cost of the gloves she ordered The manager who spoke to the customer apologized for the inconvenience they experienced, and added a pair of handwraps- a $value- to their order at no costWe hope this helps the customer feel better about their experience, and we welcome the customer to contact us if she has any additional needs Best Regards Twins Special Staff

Thank you for contacting us regarding this customer concernWe are happy to report that we connected with the customer and offered a positive solution for him, which he accepted In consideration of the customer's circumstances and the inconvenience he experienced, we offered to send the customer two pairs of gloves instead of one, at no additional costBoth of these pairs of gloves are equal in quality, value and design to what the customer originally ordered We wish the customer all the best Best Regards Twins Special Staff

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Thank you for contacting us regarding this customer concernWe regret being unable to do more to help this customer due to unexpected delays in production timelines from the factory in Thailand Regarding the customer's complaint that he had difficulty reaching our customer support team, we have been experiencing an increased volume of sales and customer support communication, and apologize if this caused any inconvenience to the customerWe have recently added new members to our customer support team, and are in the process of upgrading our phone system, in order to better address customers' needs To review the details of this order The customer's order was placed by telephone on December 5th, and he received a 20% upfront discount ($18) off the listed price of $when he placed his order, due to item availability (the items were not in-stock)The paid total, including $shipping costs, was $ On January 31, 2014, the customer received a post-sale credit of $17.14, a discount of approximately 20% more off the original item priceThis was refunded to his credit card In total, the customer received 40% off the item cost, in upfront and post-sale discounts After reviewing the customer's request to cancel his order, we have sent a cancellation email and refunded the remaining $paid balanceAgain, we are sorry for the inconvenience experiencedWe wish the customer all the best, and if there is any equipment he needs in the future, he is welcome to call us to check item availability and place his order by phoneWe will be happy to offer him up to 20% off any in-stock items, due to the inconvenience he experienced in this case Best Regards Twins Special

Thank you for contacting us regarding this customer concernThis week, the customer and a support manager were able to connect with each other on the telephone Regarding the 15% discount amount that was credited to the customer previously, the manager provided an email with transaction details to help the customer talk with his bank and determine what occurredOur records suggest the credit was successfully processed Regarding the goods ordered by the customer, the manager was able to give the customer a guaranteed shipping date, and as a courtesy, also agreed to an additional discount, to be issued in the form of a check The customer seemed satisfied with this resolution, which was noted in an email to the customer after the call Regarding any difficulty the customer had in reaching us previously, we apologizeWe have had an increased volume of sales and customer support communication recently, and to address this, we have added new members to our teamWe are also now finishing the setup of a new, upgraded phone system, and training our staff to use it effectivelyIn the coming weeks, we expect these steps will enable us to resolve customer concerns more rapidly Best Regards Twins Special Staff

Thank you for contacting us regarding this customer concernWe regret being unable to do more to help the customer due to unexpected delays from the factory in Thailand On 1/17/2014, the customer received a discount of 15% off the items in her orderThis week, we contacted the customer to let her know that her gloves would soon be arriving at our warehouse in America, and offered her an additional discount of 20% off, but as it turns out she no longer had need of the glovesTherefore, we have refunded the customer the remaining balance of her order ($74.32) In closing, we informed the customer that due to the inconvenience with this order, we would be willing to offer her a discount of up to 25% off the items in her next orderWe also apologized for any inconvenience she experienced With respect to the difficulty the customer described in reaching customer support, we have recently added new members to our customer support team, and are in the process of upgrading our phone system to handle the increased volume of sales and customer service communication we are receiving Best Regards Twins Special Staff

We are happy to report that the gloves were delivered to the customer on April 12th (within business days of the discussion with the customer.) We understand the customer was concerned that the items might not arrive within the timeframe discussed To review the timeline briefly: /> The customer placed his order on Friday 3/28/ On Wednesday 4/2/2014, the customer connected with customer support, and was advised that while the items he had originally ordered were not available, with minor adjustments we could fill his order within 5-business daysbusiness days would mean delivery on 4/14/ Also on Wednesday 4/2/2014, a large shipment arrived at our warehouseThe reason customer support told the customer it would take 5-business days to deliver his order is because one of the items in the customer's order had to be drawn from that large incoming shipment, and prior to pulling items for individual orders, it was necessary for the warehouse staff to verify the contents of the shipment On Thursday 4/10/2014, business days after his discussion with customer support, the customer received a tracking number for his items, which were shipped to him via USPS Priority Mail instead of UPS Ground at no additional cost to the customer On Saturday 4/12/2014, the customer received a package containing the items he discussed with customer support Also on Saturday 4/12/we received notification of this Revdex.com customer complaint, which was apparently filed on 4/9/2014, only business days after his discussion with customer support We apologize if the customer had any difficulty reaching usThe past week has been very busy with customer service handling many outgoing and incoming calls while our warehouse staff members have been putting in overtime to fill orders as rapidly as possible Should the customer have any additional equipment needs, he is welcome to contact usWe will be happy to help in any way we can Best Regards Twins Special Staff

Thank you for contacting us regarding this matterThis week, we were able to contact the customer and informed him about an incoming inventory shipment in route to the USA via air freightWe were able to offer the customer an item from this shipment very similar to the one he ordered (he requested silver gloves, and we were able to offer him silver gloves with a black palm) The customer was happy with the option offered to himThe substitute gloves are $more expensive than the gloves he originally ordered, but we were glad to upgrade him at no additional costWe also added a pair of $handwraps to his order at no additional charge We look forward to shipping the customer's order to him as soon as possible Best Regards Twins Special Staff