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Reviews Twins Special

Twins Special Reviews (303)

Review: I placed an ordered for Twins Boxing Gloves on 12/26/2013. After a couple of weeks of not receivng any communications, I sent several emails and left phone messages regarding the status of the order. I was finally called back and told the item needed to be ordered from Thailand and to expect delievery at the end of January or beginning of February. I have not had any status update from the company and in mid-February I sent an email asking for an update. I also left a phone message which was returned but no information was given other than to call them back. I called back and left another message. At this point I am not sure if the gloves have been ordered, or are they on their way. The item was billed and paid for back on 12/26 when the order was placed.Desired Settlement: I would like some communication as to when I can expect delievery of this order or if there is a further delay for xx amount of time. I have had to ordered another brand gloves to use in the meantime but really wanted the gloves from this company.

Business

Response:

Thank you for contacting us regarding this matter. This week, we were able to connect with the customer, and updated her about the progress of her order. She received a discount off the cost of her gloves, and seemed satisfied with the information provided. We look forward to delivering her gloves to her as soon as possible, and if she has any additional needs or concerns, she is welcome to contact us.

Review: We had ordered 1 pair of boxing gloves and 1 pair of hand wraps for a total of 98.92 including shipping. This is for order AB-3519 on NOVEMBER 23, 2013 it has nearly been 4 months and we still have not yet received this. Upon ordering these we were assured we would receive these by [redacted]tmas by [redacted].

When they never showed up we called and called and after about the 10th call with no answer somebody finally answered. I finally reached somebody on the phone and they stated their excuse about their factory in Thailand and gave a 10% refund on our credit card.

I assured them that saving $9 meant absolutely nothing to me and would like what I ordered. He then GUARANTEED me that they are being Air Freighted tomorrow and will receive this order within 9 days. That was around February 3rd I believe. When they never arrived and never received an email saying they have shipped I tried calling and calling and guess what, no one answered or returned my calls. I sent them an email February 14th and received no reply. I sent another response February 19th and someone called. When I called them right back they did not answer or yet again return my call. [redacted] sent me an email saying "they tried to contact me" and to call back and ask for the ops manager named [redacted]. I called and called left Voice mails and no one ever to this day has called me back. On February 26, still no call back or emails or gloves I emailed them and ask for the credit card to be refunded, which it has not. I sent a second request March 2nd for a full refund with no response. I notice several other complaints exactly the same as mine how does this end?Desired Settlement: Refund of our money. I no longer want any products from this company.

Business

Response:

Thank you for contacting us about this customer concern. We are sorry we were unable to do more to help the customer in this case, due to unexpected delays from the factory in Thailand.

This week, we have cancelled the customer's order, and refunded the remaining paid balance of

$86.62 (she was previously refunded $12.32). In doing so, we have also offered the customer a

discount of up to 25% off the items in her next purchase, because of the inconvenience experienced in this case.

Regarding the customer's complaint that she had difficulty reaching our staff, we apologize, and would like to note that we have recently added new members to our customer support team, and are in the process of upgrading our phone system, in order to address the increased volume of sales and customer support communication.

Best Regards

Twins Special Staff

+1

Review: I ordered a pair of boxing glove on Dec. 2 2013. I have attempted to contact them multiple times and have left voices. When they do call me back, they offer to lower the price, which is acceptable to me and inform me that they are working to get my order fulfilled. This past week, I was informed that my glove should be sent out Tuesday and I would get an email from UPS on the order. I have not received an email and I have been trying to contact the company to CANCEL my order. I have left multiple voice mails and have not received a call back.Desired Settlement: I either want the gloves delivered ASAP or a complete REFUND.

Business

Response:

Thank you for contacting us regarding this customer concern. We have been in communication with this customer on multiple occasions due to unfortunate delays at the factory in Thailand. Prior to filing this complaint with the Revdex.com, the customer received two discounts on his order totaling $27.32 (a 33% savings on his boxing gloves).

After talking with a manager again on March 2nd, the customer elected to keep his order for the back-ordered items and added a second pair of gloves to ship immediately. The gloves added normally sell for $130, and the customer received them for $50. This addition was made at a specially discounted price with the understanding that the customer would keep his existing order. As of today, these gloves have been delivered, and we will ship his back-ordered gloves to him as soon as they become available, hopefully in the next week.

Best Regards

Twins Special Staff

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

+1

It has been over 3 months and I have not received my gear. They cannot be reached via phone or email. If they do get in touch with you then they will tell you that the Manufactures in Thailand are backed up and this is why it's taking so long. It is supposed to take 3 weeks max! It has been over 3 months and I spent over $400. They also promised me a check for $40 as a refund for the shipping. I have not received it. I have been trying to reach themfor a month and there is NO response. Nor has anyone called me back.

+1

Review: I purchased and paid for BGLL1Dual RedBlk Boxing Gloves order # [redacted], Order Date 6/16/14. Funds were deducted for item. I did receive confirmation of order, however never received confirmation of shipping. I have tried multiple times to contact the Twins Special offices, left messages, and emailed. I have not received any contact from them.Desired Settlement: I would like a refund for the item due to the extended timeline on delivery and failed customer service.

+1

Review: I been waiting my stuff since Nov 12, 2013 (6 months) and still have not see anything in the mail. I called them 3 weeks ago and they said they will ship it next week. but I still have not see anything or get a email from them. If they don't have stuff to sale don't put in on the website. 6 months is way too long.Desired Settlement: They need to ship my order in a week and give 25% off for waiting this long. If they can't do it they need to call me and give me my money back

Business

Response:

Thank you for contacting us regarding this customer concern. The customer has now received his products, together with a discount of $40 applied (30% off the cost of his order).

Furthermore, if the customer has any additional need for equipment he is welcome to contact us and reference this order to receive a discount of up 20% off in-stock items in his next order. We recommend that he contacts us prior to placing the order to check item availability and claim his discount upfront.

Best Regards

Twins Special Staff

+1

Review: Placed an order for a pair of 18oz laceup boxing gloves on December 25, 2013. Order was confirmed via email and waited a few weeks before contacting the company regarding shipping because I had not received a tracking number. Man on the phone informed me that there was a backup of orders and the gloves were being manufactured in Thailand. Waited a few more weeks before calling and was told the gloves would be shipped by the end of January. After I still did not receive the product in mid february I started to call back again, left messages but never received a call back and it is now March 18th and I have not received the product nor have I been contacted by the company in over a month.Desired Settlement: Delivery of order or replacement with 18 oz boxing gloves in different color is requested, along with free products or store credit toward next order

Business

Response:

Thank you for contacting us about this customer concern. This week, we were able to contact the customer and address his concerns. Due to a delay from the factory, the item originally ordered (18oz light blue laceup gloves) is unavailable at this time, but the customer was happy to accept a substitution of 16oz velcro wrist boxing gloves in the same color light blue. These velcro wrist gloves will be arriving at our warehouse this week, and we will ship them out to the customer as soon as possible.

The gloves we have substituted are $11 more expensive than what the customer originally paid, but we are making the upgrade at no cost to the customer. Additionally, we are adding a pair of $14 handwraps to the order free of charge, as a courtesy.

Should the customer need additional equipment in the future, there is a note in our system connected with his order so that he can call in, reference the old order number, and receive up to 15% off the items in his next order.

Best Regards

Twins Special Staff

+1

Review: I placed an order for a pair of shin guards on May 11, 2014. The payment was deducted from my bank account on May 13, 2014. I have never received a confirmation or any other type of communication concerning this order. I have placed numerous calls but no one every answers or returns my calls. I have sent 4 emails...3 through the website and one through email address given. No response from the emails. These were bought for my son's birthday. (which was May 17th).

Order Number:: [redacted] Twins Dragon Shin Guards- Premium Leather

Color: Dragon Light Blue Black

Size: Large $88.00 1 $88.00

Subtotal: $88.00

Discount(s): $0.00

Taxes:

$0.00

Shipping:

$16.55

TOTAL: $104.55Desired Settlement: I want delivery of this product by next week or refund my money. I really want the shin guards as my son states it is the best but I will never do business with this company due to extreme frustration and lack of communication

+1

Review: I placed an order with this company on their website on March 4th, 2014. About a week and a half after placing my order, I noticed that my order had still not been processed and I attempted to contact the company to ask about the status of my order. It took my several days of calling them multiple times a day before I was actually able to speak with someone, who told me that the item I had purchased was out of stock and would need to be delivered from Thailand. I was told that it would arrive in early April. It is now April 27th, 2014 and I have yet to receive any confirmation that my order has shipped. To make this ordeal even more frustrating, I have been attempting to contact the company for the past several weeks and have not received any reply. I have sent them multiple emails, left multiple messages on their website, and called them well over a hundred times and no one has spoken with me. I get the impression that they are deliberately ignoring me.Desired Settlement: I want my order to be delivered immediately and with a significant discount and an apology for this company's appalling costumer service and failure to deliver in what could be even remotely be considered a reasonable amount of time. If that is not possible, then I demand a full refund so that may take my business else where.

Business

Response:

Thank you for contacting us regarding this customer concern. The specific items ordered by the customer had to come from our factory. Earlier this month, we contacted the customer and reviewed in-stock options. A very similar model was available in-stock, but the customer needed that very specific color/size/model, and because we would not be able to offer him that item in the timeframe he needed it, we agreed to cancel his order and refund the full amount paid ($105.94). As a courtesy, we sent a $14 pair of handwraps to the customer at no charge.

We wish the customer all the best, and welcome him to contact us if he has any additional equipment needs. We'll be happy to offer him 10% off in-stock items in his next order.

Best Regards

+1

Review: Re: Order [redacted]

My original order placed in August 2013 was shipped to the wrong address and I never received it.

TWINS kindly agreed to send a replacement order that was placed in November.

I spoke with sales, who told me my order would be ready to ship early December, that came and went.

Next I was told, it would arrive by Christmas, nothing...then I was told just after Christmas.

Now for the last month, no one answers the phones, email, etc. I can't even reach the company anymore while calling during business hours.

I am not sure if the company is still operating a business, however my order was paid for and I have no delivery of items or contact from the company after numerous attempts.

I just want my order.Desired Settlement: I would like my order and wish to know when/if it will actually arrive.

Business

Response:

Thank you for contacting us regarding this customer concern.

We have been in contact with the customer on several occasions since this complaint was filed and we are looking forward to delivering his items to him soon- most likely next week. Should the customer need any other products from our company, he can expect a substantial discount on his next order due to the inconvenience experience in this case.

+1

Review: On November 22, 2013 I ordered multiple items from Twins Special via their website. I received an email message confirming my order. My credit card was charged immediately and as of today, March 10, 2014, I have not received any items from the order. I have made numerous attempts to contact the seller via telephone and through an online contact form and have not heard back from them. Initially I would get a "mailbox is full" message when attempting to leave a voicemail but recently I have been able to leave a message. I have left multiple messages in the past 10 business days as I am starting to question whether the business is still operating or if I have been fraudulently charged for goods that they do not intend to deliver.Desired Settlement: I would like the company to please honor my order if possible. If that is not possible I would like the charges to my card reversed immediately. I would also like written confirmation of the steps the company will take to make this right.

Thank you.

Business

Response:

Thank you for contacting us about this concern. On March 13th, three days after the customer filed this complaint, we were able to connect with her via telephone. We apologized for the inconvenience she experienced, and applied a discount of $53 (20%) to the items in her order.

We are happy to report that the shipment containing the customer's order is in route to America via air freight, and when it arrives at our warehouse next week, we look forward to shipping out her order along with many others. Sorry that this update was not sent to the Revdex.com sooner, but we have been busy working to contact many customers with the good news concerning this shipment.

The customer is welcome to contact us if she has any additional concerns. We have recently upgraded our phone system and have added more members to our customer support team to better handle the increased volume of sales and customer support communication we are receiving. We believe this is helping us to respond to customer questions more rapidly, and clear up any backlog of communication.

Best Regards

Twins Special Staff

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

I still have not received my items but they have told me it should ship out soon. When I receive my items I will be completely satisfied.

Regards,

+1

Review: I purchased my product online on January 19 2014 and I have yet to receive it my wife and I have called at least 30 times and she only got the company to answer to phone one time about 3weeks ago and they told her that the product was on back order an that it was being made in their Taiwan factory and that when it was state side she would receive an email with the tracking number . She only found this information by calling the company they never made any attempts to contact either of us to let us know that we would be waiting for this long and also we were not told that this product was on back order when the order was placed on January 19 2014. At this point all I want is for this company to actually answer our many calls and emails so we can get a complete refund of our money!!!Desired Settlement: A full refund of our money!

Business

Response:

Thank you for contacting us regarding this customer concern. This week we contacted the customer and apologized for the inconvenience they experienced. As it turns out, we have a shipment of goods arriving this weekend which includes the items we could use to fill the customer's order, so we would be able to ship the customer his order next week, if desired. The manager who spoke with the customer offered several different courtesy options because of the inconvenience experienced by the customer, including:

A $20 discount (25%) off the cost of the boxing gloves, or

Adding $14 handwraps at no charge plus an upgrade to Priority Mail delivery, or

A significant savings off of any other items the customer might wish to add to his order

The customer declined these offers, preferring a refund, and so we have cancelled his order as requested. We wish the customer all the best and are sorry for any inconvenience he experienced.

Best Regards

Twins Special Staff

+1

Review: Ordered items on Mon, 27 Jan 2014. I require these items for a martial arts competition. On the website it says my items will be delivered via UPS ground . Its now march 1st 2014 and I have received absolutely nothing. My phone calls are not being answered, the phone messages I leave are not being returned, and my emails are not being returned. My credit card was also charged without the items being shipped.

The total cost of items.

Subtotal: $223.00

Discount: $0.00

Shipping: $23.60

Sales Tax: $0.00

Total: $246.60Desired Settlement: I want an apology for ruining my martial arts competition (no martial arts equipment = no martial arts competition) and a full refund of my order.

Or an apology and my order to be delivered promptly.

Business

Response:

Thank you for contacting us regarding this customer concern. This week, we contacted the customer, and apologized for the inconvenience he experienced due to a delayed inventory shipment from the factory. Based on current information from the factory about goods being sent to us, we expect to be able to deliver this customer's order via UPS to his shipping address within the next two week. As a courtesy, we discounted the items in his order by 15%, refunding $35 to his credit card. This resolution seemed satisfactory to the customer, and we look forward to delivering his order to him as soon as possible. Should the customer have any additional questions or concerns, he is welcome to contact us.

Best Regards

Twins Special Staff

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The Revdex.com website says the complaint is now closed but the TWINS SPECIAL company still hasn't sent out my order yet. They were supposed to send out my order last week and still have not done that. I have tried calling and emailing them multiple times and I get no answer. Please get in contact with them. This is absolutely ridiculous since I believe I placed my order on Jan 27th and they are avoiding all of my calls and emails. Thanks so much and take care.

Regards,

Business

Response:

Thank you for contacting us regarding this matter. We were able to contact the customer this week, and address his concerns. The air freight shipment containing his order is in route to America, and we expect to be able to give him a tracking number some time next week, which is not far from the time-frame previously discussed with him.

Due to the difficulty the customer described in reaching our customer support team, we have applied an additional discount of $22 (10%) to his order. We have recently upgraded our phone system and added new team members to customer support to help handle the increased sales and customer service communication we are receiving, and we believe these steps are helping us to respond more rapidly to incoming customer questions and clear up any backlog of communication.

The customer seemed satisfied with our response, and we look forward to shipping him his products.

Best Regards

Twins Special Staff

+1

Review: I ordered a pair of boxing gloves and hand wraps from the Twins Special Website on 12-13-13 ( order # AB [redacted]). I understand that with a custom order delivery will be more more than with a stock item. I was initially promised 6 weeks, then 8 weeks with a 15% discount which was appreciated on my behalf. Since then I have tried multiple times via email and phone to contact customer support for an update as we are nearing 3 months from the initial order.

I still hope to receive the products, but am concerned about the lack of response and attention to customer service. I am seeking the Revdex.com's assistance in finding a resolution to the order as well as addressing with Twins Special the need to keep in contact with consumers regarding shipping delays.

Many thanks,

[redacted]Desired Settlement: Please expedite original order.

Business

Response:

Thank you for contacting us about this matter. This week, the customer and a manager were able to connect with each other, and the manager apologized for the inconvenience experienced by the customer. We care about every customer's experience, and regret that unexpected production delays from the factory in Thailand have affected the customer's order.

+1

Review: Purchased SGL2 BLK Shin Guards $65.00 plus $16.55 shipping on 5/13/14 and still have not received product. Sent an email one week after inquiring about shipping details, with no response. Sent another email two weeks later with the same inquiry stating a possible request for refund, received a response the following day explaining my product would be out of stock for three weeks, was asked what I would like to do. I sent an email requesting a refund, with no response. Sent two more emails a week apart with no response. In between all emails, and through this date, I have tried their phone line with no answer. Sometimes up to seven tries a day with no answer.Desired Settlement: A refund to the credit card used for purchase.

+1

Review: I ordered a paid of 16oz light blue/yellow trim lumpini boxing gloves (order# [redacted]) from http://www.twinsspecial.com/. I ordered them on August 1st 2014 I received a confirmation email of my order. They said they would send me another email when my order has shipped. It has been three weeks and still no email of my order being shipped. So far I have called and left several voicemails, sent several emails and messages through their website but have not heard anything. I am beginning to worry about the legitimacy of this website. Their customer service seems not to exist and I'd just like to know the progress of my order. If I do not receive word soon I want a refund or my gloves to be delivered ASAP.Desired Settlement: Contact with a customer service rep that can tell me when EXACTLY I can expect my gloves and delivery of my order. Otherwise I'd like a full refund to my debit card.

+1

Review: Ordered Shin guards for $84.17, with shipping and tak on 7/9/2014, received confirmation and card was charged, assumed item was in stock as site did not mention it was back ordered.

If an item is on back-order you should not charge card until item actually ships.... I an assume its not in stock since I have not received it.

Waited a week and called for update, with no reply, emailed with no reply, called 3 more times with no reply, emailed 2 more time no reply.

called and email to cancel order no reply.Desired Settlement: Just refund please.

+1

Review: I ordered boxing gloves and boxing hand wraps from this website on Friday 3/21/2014. I paid for express shipping as well. The website indicated that the gloves and hand wraps I was ordering were in stock. In the FAQs section on the website it indicates that if something is not in stock in a particular color or size it would not appear in the drop down box. Both items I purchased obviously were in the drop down box and indicated in stock. On Tuesday 3/21/2014 I called the customer service number because I had not yet received a confirmation email that my order had shipped. The representative proceeded to inform me that, in fact, both of my items were out of stock and needed to be special ordered from Thailand and would take 8-12 weeks. While I was speaking with the customer representative on the phone I went back to the website and the products I had ordered still were showing as in stock as well as every other item on their website. I told the representative this and he did not respond. I asked him what he did have in stock at the present time in my size and any style because I needed gloves quickly and he said none. He said they had a bulk shipment coming in on Thursday 3/23/2014 and he checked the list to see if mine purchases by chance were in the shipment. Of course they were not. I informed the representative that I wanted to cancel my order and he said that was fine, but he could not do it and a manager would contact me. I find it hard to believe that a website that advertises that they have everything in stock actually has nothing in stock. It seems they show everything as in stock and hope that when their bulk shipments come in they can fulfill the order. This is poor business practice and poor advertisement.

The manager only called me back after I left 2 messages for customer service that I wanted to cancel my order. The manager contacted me on Wednesday 3/22/2014 just before their closing time. I informed him that I wanted to cancel my order and he said maybe he could find something on the bulk shipment list that was similar to what I purchased and ship them out. He stated he had the gloves I had ordered in a slightly different color and hand wraps in a different color. I asked him when he could get them shipped out because I needed them quickly for training. He said that the order would get shipped out by the middle of the following week. I said that was fine and asked him if he could call me if there was any problem with the order adjustment. He said he could and that I should expect and email that my ordered had shipped by Wednesday 4/2/2014. I accepted the alternative.

On Friday 4/4/2014 I still had not received a confirmation email that the order had been shipped or a call from the manager. I proceeded to call customer service several times and kept getting the voicemail. I left a voicemail requesting information concerning my order first thing in the morning when they opened. I did not receive a call back. On Monday 4/7/2014 I still had not received a call back or any information. I called customer service and continued to get the voicemail and left a message early that day that I wanted to cancel my order because it was not at all in stock. On Tuesday 4/8/2014 I called again late in the day several times and continued to get the voicemail. I did not leave a voicemail at this time.

Their website clearly states that if something is identified as being back-ordered that you can cancel your purchase. They are not answering the phones at all now. I did not receive my original purchase. I have attempted to remedy the situation with them by accepting the alternative, but they did not ship that either. I have given them adequate time to ship the order and respond to my phone calls. They are unresponsive. I have filed a dispute on the charge with my bank and they will further investigate the issue on my behalf. I will continue to contact them until I can get some information.

This website falsely advertises its warehouse stock, is unresponsive to phone calls, and does not ship orders in a timely manner; in my case not at all. The website is purposefully deceiving. At the time of writing this complaint the website is still showing that the products I ordered are in stock. This is poor business practice and all potential customers should be aware of this. Had I checked Revdex.com before putting in my order I would not be in this position. Buyer beware. Thank you for time and consideration.Desired Settlement: I would like a full refund of my purchase in the amount of $122.44 refunded back to my credit card. It has been 14 business days since my original order. It has been 11 business days that the company has been unresponsive.

Business

Response:

Thank you for contacting us regarding this matter. This week, we were able to contact the customer and resolve his concern. We have shipped his order to him via USPS Priority Mail, containing the exact items he originally ordered, plus an extra pair of $14 handwraps as a courtesy (equal to a discount of 15%). We offered to add to his order any in-stock items he needed at a substantial discount, and without additional shipping charges, but there was nothing else he needed, other than the items we have now shipped. We have also placed a note in our system in connection with his order so that he can receive a discount of up to 20% off in-stock items in his next order.

When he spoke with the customer support manager this week, the

customer seemed satisfied with the outcome of this case. We welcome him

to contact us if he has any additional concerns, or if he is ready to

take advantage of the substantial savings offered to him for his next

order.

We would like to note that the customer's order was affected by the late arrival of a large inventory shipment. We expected to have his items on-hand much sooner- in fact, we expected this particular shipment to arrive before his order was even placed, having ordered it months prior from our factory. Timelines for delivery of this particular inventory shipment to our warehouse changed several times, which is very unusual and caused many headaches for us, across all departments- website systems, customer support, warehouse and shipping, and management. We are very sympathetic to the customer's complaint.

Once the large shipment arrived, it took several days for our

warehouse staff to verify the shipment's contents and begin preparing

individual orders for delivery. This is a normal process, but because of

the delayed arrival, our warehouse staff had to work overtime to clear

up a backlog of orders, and our customer support team had to handle many

outgoing and incoming calls related to the delay. We are sorry the

customer had difficulty reaching us. During this period, we began to realize we were experiencing increasing call volume and began upgrading our phone system and adding new members to our customer support team in response.

When he spoke with customer support back on March 22, the customer was told the items were unavailable, but we had a shipment coming which would be able to fill his order. At the time of the customer's call, the shipment was projected to reach Los Angeles by the 23rd of March. However, the shipment arrived on the 30th instead, and was not delivered to our warehouse until the 2nd of April.

During the conversation, the customer support representative inquired about the possibility of a substitution between a red boxing glove with a black dragon and a a red boxing glove with a silver dragon, because the representative wanted to prevent any possible delays, observing that there were many more red-silver dragon gloves available in the shipment. As it turns out the red-black dragon glove had already been reserved for the customer in the incoming shipment by the shipping department.

Based on our last contact with the customer, we believe all of his concerns have now been addressed, and as stated above, the items he wanted have been shipped to him.

Best Regards

Twins Special Staff

Business

Response:

Thank you for contacting us regarding this matter. This week, we were able to contact the customer and resolve his concern. We have shipped his order to him via USPS Priority Mail, containing the exact items he originally ordered, plus an extra pair of $14 handwraps as a courtesy (equal to a discount of 15%). We offered to add to his order any in-stock items he needed at a substantial discount, and without additional shipping charges, but there was nothing else he needed, other than the items we have now shipped. We have also placed a note in our system in connection with his order so that he can receive a discount of up to 20% off in-stock items in his next order.

When he spoke with the customer support manager this week, the

customer seemed satisfied with the outcome of this case. We welcome him

to contact us if he has any additional concerns, or if he is ready to

take advantage of the substantial savings offered to him for his next

order.

We would like to note that the customer's order was affected by the late arrival of a large inventory shipment. We expected to have his items on-hand much sooner- in fact, we expected this particular shipment to arrive before his order was even placed, having ordered it months prior from our factory. Timelines for delivery of this particular inventory shipment to our warehouse changed several times, which is very unusual and caused many headaches for us, across all departments- website systems, customer support, warehouse and shipping, and management. We are very sympathetic to the customer's complaint.

Once the large shipment arrived, it took several days for our

warehouse staff to verify the shipment's contents and begin preparing

individual orders for delivery. This is a normal process, but because of

the delayed arrival, our warehouse staff had to work overtime to clear

up a backlog of orders, and our customer support team had to handle many

outgoing and incoming calls related to the delay. We are sorry the

customer had difficulty reaching us. During this period, we began to realize we were experiencing increasing call volume and began upgrading our phone system and adding new members to our customer support team in response.

When he spoke with customer support back on March 22, the customer was told the items were unavailable, but we had a shipment coming which would be able to fill his order. At the time of the customer's call, the shipment was projected to reach Los Angeles by the 23rd of March. However, the shipment arrived on the 30th instead, and was not delivered to our warehouse until the 2nd of April.

During the conversation, the customer support representative inquired about the possibility of a substitution between a red boxing glove with a black dragon and a a red boxing glove with a silver dragon, because the representative wanted to prevent any possible delays, observing that there were many more red-silver dragon gloves available in the shipment. As it turns out the red-black dragon glove had already been reserved for the customer in the incoming shipment by the shipping department.

Based on our last contact with the customer, we believe all of his concerns have now been addressed, and as stated above, the items he wanted have been shipped to him.

Best Regards

Twins Special Staff

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have spoken with the manager and my shipment has left the warehouse as of today with an extra set of hand wraps at no extra charge. I do have a tracking number. When the package arrives and its contents are in good order, I will consider this complaint resolved. I wish the company the best of luck in getting caught up on their orders. Thank you Revdex.com.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have spoken with the manager and my shipment has left the warehouse as of today with an extra set of hand wraps at no extra charge. I do have a tracking number. When the package arrives and its contents are in good order, I will consider this complaint resolved. I wish the company the best of luck in getting caught up on their orders. Thank you Revdex.com.

Regards,

+1

Review: I ordered a pair of gloves from Twins Special on 6/3/14. Order was [redacted] PUR TWINS Purple Tattoo Boxing Gloves 14oz. Order number [redacted] After a few weeks I was contacted by a Mr. [redacted] via phone call. He informed me the gloves I ordered were out of stock, and it would take longer to get them. He sent me a list of gloves that were in stock, but I informed him that these gloves were a gift and I am willing to wait. It has been 3 months since speaking to Mr. [redacted] or anyone over at Twins Special. I have been trying to contact them by way of phone and email a couple times a week for the past 4 months. I have not received any sort of update on my order. When I go to my account on their website, my order reads, "New Order."

I placed another order for these same gloves on 9/10/14. Order number [redacted]. When I check my account on their website, both orders status' read, "New Order." Since speaking to [redacted] on 6/18/14, I have not been able to reach him or anyone at Twins Special.Desired Settlement: I would still like my gloves to be delivered. I only want one pair, and get refunded for the second pair I ordered. It has been a nightmare trying to get this resolved. I understand products might be back ordered or out of stock, but not communicating with customers leaves them angry and confused. I really do like the products this brand has, I just wish the customer service was as good as their products.

1/12/15. Ordered gloves on 8/1, never received anything. About 2 months in I got a hold of someone which said they were in back order and offered a $15 discount for inconvenience. Ever since then I Can never get anyone to answer. Have sent 10 emails. Never received a reply nor the gloves. These guys are crooks!

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Description: Sportswear - Retail, Sports & Recreation

Address: 12463 Rancho Bernardo Rd #526, San Diego, California, United States, 92128

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Web:

www.twinsfightgear.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Twins Special, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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