Twins Special

Thank you for contacting us regarding this customer concernWe are sorry we were unable to do more to help this customer due to significant, unexpected delays from the factory in ThailandWe are expecting to receive the requested items from the factory in the next week To review the details of this case: The customer ordered three items with a total value of $185, plus $for shipping costs to Great Britain, for a total original value of $ On January 1, we discounted the order by $28, a 15% discount of the cost of the items On February 4, the customer requested we change the shipping address to MichiganAs a courtesy, we discounted the total cost of the order by an additional $ In total, the customer received $in cash back The remaining paid balance of the order is $ We are expecting to receive the requested items from the factory at the end of next week As a courtesy, we have refunded the amount of $to the customer's credit card this week Should the customer still want the requested items within the next three weeks, we will honor the discount previously given to them, so that the total price of their order will be just $184.26, provided the items remain in-stock, and if it is more convenient to the customer, we will ship them to the original address in Great Britain, at no additional charge We welcome the customer to contact us with any questions or requests they may have, and again, we apologize for the inconvenienceIn particular, we would like to note that we have recently added new members to our customer support team, and are in the process of upgrading our phone system, to address the increased volume of sales and customer service communication we are receiving Best Regards Twins Special Staff

We are happy to report that we were able to connect with this customer and resolve his concernsBased on inventory that arrived recently, we were able to fill his order, and as a courtesy due to the difficulty he experienced reaching us, we gave him a $discount off the cost of his orderThe package is being shipped to him via UPS Best Regards Twins Special Staff

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you for your assistance in this matter -- and for providing a great service to consumers in general -- [redacted] ***

Thank you for contacting us regarding this matterThis week, we were able to connect with the customer, and updated her about the progress of her orderShe received a discount off the cost of her gloves, and seemed satisfied with the information providedWe look forward to delivering her gloves to her as soon as possible, and if she has any additional needs or concerns, she is welcome to contact us Best regards Twins Special Staff

Based on this information from the customer, we have asked our accounting department to cancel any check previously mailed, and send a new check to him within the next weekThis should resolve the matter Best Regards Twins Special Staff

We are happy to report that the large shipment containing this customer's order finally arrived at our warehouse recently, and this week, we were able to pack and ship the customer's order to himIt has now been delivered to himPrior to this complaint, the customer received a cash discount of $(about 15% off the cost of the items in his order) We apologize to the customer for any inconvenience he has experienced, and we welcome him to contact us if there is any additional equipment he needsIf he contacts us prior to placing his next order, we will be happy to offer him a discount of up to 20% off any in-stock items Best Regards Twins Special Staff

It has been over months and I have not received my gearThey cannot be reached via phone or emailIf they do get in touch with you then they will tell you that the Manufactures in Thailand are backed up and this is why it's taking so longIt is supposed to take weeks max! It has been over months and I spent over $They also promised me a check for $as a refund for the shippingI have not received itI have been trying to reach themfor a month and there is NO responseNor has anyone called me back

Thank you for contacting us regarding this customer concernWe have been in communication with this customer on multiple occasions due to unfortunate delays at the factory in ThailandPrior to filing this complaint with the Revdex.com, the customer received two discounts on his order totaling $(a 33% savings on his boxing gloves) After talking with a manager again on March 2nd, the customer elected to keep his order for the back-ordered items and added a second pair of gloves to ship immediatelyThe gloves added normally sell for $130, and the customer received them for $This addition was made at a specially discounted price with the understanding that the customer would keep his existing orderAs of today, these gloves have been delivered, and we will ship his back-ordered gloves to him as soon as they become available, hopefully in the next week Best Regards Twins Special Staff

Thank you for contacting us regarding this customer concernThe customer has now received his products, together with a discount of $applied (30% off the cost of his order) Furthermore, if the customer has any additional need for equipment he is welcome to contact us and reference this order to receive a discount of up 20% off in-stock items in his next orderWe recommend that he contacts us prior to placing the order to check item availability and claim his discount upfront Best Regards Twins Special Staff

We are happy to report that the customer's items were shipped to him via USPS Priority Mail last week prior to receipt of this complaintWe were in contact with the customer on the day that the items shipped, and again yesterday, and he seemed satisfied with the outcome However, as a courtesy because of the inconvenience he has experienced, we would like to offer him a discount of up to 15% off all in-stock items in his next orderHe only needs to contact us and reference this order [redacted] The items in this this customer's order were part of a delayed inventory shipment from Thailand that arrived at our warehouse on April 2ndBecause this was a large shipment, it took several days for our warehouse staff to verify the contents of the shipment before separating out individual customers' ordersAccording to our records, tracking info was generated for this order on Tuesday, April 8th, and the package went to our shipping agentWe contacted the customer by phone and by email at that time to let him know the good newsThe notification of this Revdex.com complaint did not reach us until the next day, April 9th Best Regards Twins Special Staff

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Thank you for contacting us regarding this caseWe regret being unable fill this customer's order in the timeframe she needed due to a delay from the factoryHer order has been cancelled and a refund check is being sent to her We are sorry for the inconvenience to this customer Should the customer have any future need for equipment, she can claim a discount of up to 25% off any in-stock items in her next order, which could be a very substantial savings, depending on what she buysThe discount is good for an order of any sizeTo claim this discount, we recommend that she contacts us in advance of placing her order to confirm item availability and have the discount applied upfront Regarding the customer's difficulty reaching us during the month of March, we have since upgraded our phone system, and are continuing to test and make improvements to that system to better handle call volume during peak hoursBeginning last fall, we experienced a challenge of higher demand combined with unusual delays from the factory in ThailandOur customer support team has grown, and at the same time, the number of customer service concerns has been diminishing as shipments from the factory have recently been arrivingAs a company, we are taking steps to ensure the problems we've experienced do not repeat themselves Again, we apologize for the customer's experience, and wish her all the best Best Regards Twins Special Staff

3/18/14--placed my order and after a week I went online on their website to check on my shipment and there was no update availableI called at least times a day trying every extension with no response or answer also sent message on their website that was never answeredFinally got somebody to answer after maybe calls on 3/27/2014and was told that my stuff was on back order and container was due in that Friday and my shipment would be send in 4-days As of 4/my order still has not arrived and I continue to get no answer on the phone and have never had a voice mail returnedThe worst customer service I have ever gotten in my lifedo not order from this site

Thank you for contacting us about this customer concernAs the customer noted in their complaint, we did send them a valuable pair of yellow premium leather boxing gloves for their use, with the understanding that they would keep their order with usWe regret being unable to do more to help this customer, as the items they originally requested have not yet come from our factory In the final outcome of this case, taking a variety of considerations into account, a senior manager approved a full refund for the customer, so that the boxing gloves we had sent to them previously were in effect, a "free" item, with zero shipping chargeThis exceeds our standard customer service policies, but we were happy to be able to help the customer somehowA check for the paid balance has been issued Should the customer have any additional questions or needs, they are welcome to call or email us Best Regards Twins Special Staff

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for contacting us regarding this customer complaintThe products arrived at our warehouse in California from the factory in Thailand later than needed by the customerTherefore, we have cancelled the customer's order as requestedAs an additional courtesy, we offered to send her a $ pair of purple handwraps at no chargeShe was happy to accept these, and we have left a note in connection with her cancelled order so that she can contact us to receive up to 15% off in-stock items in her next order Best Regards Twins Special

Thank you for contacting us regarding this customer matterWe attempted to reach the customer both by phone and by email and eventually connected by emailWe are happy to report we have reached a solution that seems acceptable to the customerWe are issuing her a check in the amount of $(a 25% discount off the cost of her items), and have found suitable items in an incoming inventory shipment that we will be able to use to fill her orderThe shipment is in-route from the factory in Thailand to America, having just made a stop in ShanghaiIt is expected to arrive at our warehouse this weekWe wish the customer all the best Regarding any difficulty the customer has experienced in reaching our staff, we apologizeWe have recently installed a new phone system and have added new members to our customer support team to better handle the volume of sales and customer service calls we are receivingWe believe this is helping us to address customer concerns more rapidly, and clear up any backlog of communication Best Regards Twins Special Staff

Thank you for contacting us regarding this customer concernWe are sorry to have been unable to do more for the customer in this case, due to unexpected delays from the factory in Thailand This week, we contacted the customer and offered a discount of $(40%) off the items in their order, due to the circumstances of their orderWhen the customer said they did not need the items any more, our customer support manager extended the courtesy of offering to cancel the order but immediately ship to the customer an in-stock item (Twins Special Sport Bag, valued at $118) for just $30, with no shipping charges The customer ultimately decided to take a full refund of $106.21, and we have credited that amount back to the credit card connected with this orderThe customer expressed a potential interest in ordering some items in the future, and therefore, we have made a note in our system so that he can claim a 25% discount on his next order Regarding the difficulty the customer says they had in reaching our customer support team, we have recently added new members to our customer support team, and are in the process of upgrading our phone system, to help address the increased amount of sales and customer support communication we are handling now Best Regards Twins Special Staff

Hello

this site is running big scam and stealing peoples money! They collect payments and peoples credit card data but dont deliver anything and it has been going on for years!

This is fake site that pretends to be official page of the brand. Official page of twins special is (and always have been) https://www.twinsspecial.com

from official site you can find contact information of real twins special co,. Ltd.

Thank your for contacting us regarding this matterWe are happy to report that we were able to connect with the customer and address his concerns, upgrading his order from the out-of-stock pair of $single color, purple boxing gloves to a pair of $dual-color purple boxing gloves with a black
palm that we are expecting in a shipment from our factory this weekThis is a savings of $for the customer and will make it possible for us to ship the customer his gloves much soonerWe thank the customer for his patience
Best Regards
Twins Special Staff