I have submitted this concern as instructed FOUR times with no progress or help from Twitter employees or staffUnfortunately, instead I have been circled around and around stating my bank information was wrong (though it is NOT a bank card), stating my address may not match, and that the CV number on the back was wrongI am exceptionally unsettled that this 'unknown' charge and problem for a service I NEVER received is still going on when I filed this back in APRIL and it is now JULY I would say this classifies as terrible service from TwitterComplaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ Hello, Thanks for bringing this to our attentionWe typically suspend accounts for violations of the Twitter Rules (https://support.twitter.com/articles/XXXXX) or Terms of Service (https://twitter.com/tos) Additionally, if you feel you're in danger based on the Tweets you received, we strongly encourage you to follow up on the issue outside of TwitterIf you decide to contact law enforcement, you may want to include screenshots of the offending Tweets and this summary of the situation as part of your report As per our Guidelines for Law Enforcement (https://support.twitter.com/articles/XXXXX), if we are contacted by law enforcement directly, we can work with them and provide the necessary information for their investigation of your issueIf you do not feel comfortable contacting law enforcement, you should reach out to a trusted individual, such as a friend or family member, for helpWorking with people close to you may help you assess the threat and determine next steps Thanks, Twitter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) twitter has done NONE of the things that I asked them toomy complaints have not been addressed via my email responses to them and my account has not been given back to me I do NOT have more than one account!!!!!
Hello,Thanks for getting in touchIn order for us to assist you, please see Twitter's Help Center and select the topic that best describes the issue you are experiencing https://support.twitter.com/forms We appreciate your reportOur team is dedicated to helping the Twitter community thrive, and we take each report seriouslyWe'll be in touch once this issue is reported through the Twitter Help Center.Thanks!Twitter
Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ Hello, A user can delete his or her Twitter account by following the instructions on the following support http://help.twitter.com/forums/XXXXX/entries/XXXXX To delete an account: Log in to Twitter Click Settings Click "Deactivate my account." at the bottom of the page Confirm by clicking the button at the bottom If you believe that your account has been hacked and someone else is posting Tweets, please view our Support offerings and select the topic that best describes the issue you are experiencing Thank you, Twitter
Hello,Thank you for bringing this to our attentionIf you believe that your account has been hacked and you are unable to log in with your username and password, please see the following link for more information: [redacted] If you have lost access to your account email, and you do not have a mobile number associated with your account, we are unable to help you regain access to that Twitter accountWhile we understand that it can be disappointing when you lose access to an account, we use these verification requirements to make sure we don't give out any user information to the wrong personYou can sign up for a new account here: [redacted] Thanks!
Complaint: [redacted] I am rejecting this response because:If I hadn't already looked at your ridiculous, useless and circular help forums, and been unable to resolve the problem through your support system, I wouldn't have been required to file a Revdex.com complaint to get the abandoned twitter account shut down.Fortunately, someone at Twitter who is smarter than the person who responded to this Revdex.com complaint was able to pull their head out of their rectum long enough to realize that all they needed to do was confirm that the [redacted] account was abandoned and then suspend that account Problem solved If my support issue had been handled properly initially, there would have been no need to file a Revdex.com complaint.Due to this extreme level of incompetence, pettiness and absolute disregard for copyright and brand infringement, I'm seriously reconsidering whether Twitter is an appropriate platform for advertising and promoting [redacted] New Mex Grille.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: This is not acceptable I have given proof that this is my name and they are using MY website And promoting things that go against my character and beliefs This can damage my name and reputation I want it removed Twitter doesn't have a problem suspending accounts for a cuss word or other minor infractions And to me this is a big infraction Why not email this person and ASK them for proof this is who they are and get their information? No, because Twitter doesn't protect their users They just deleted thousands of accounts and made them verify through phone number because they though they were "impersonating" someone but this is too much to ask? Where is the consistency? You are promoting a fake account but deleting people's accounts that are actually legitimate? I don't think this is a request that is over the top It is pretty minor And I will not accept any request until the profile impersonating ME is off I have attached proof that my company name was attached to my twitter account and my business card that show it was on my [redacted] Not [redacted] profile There is NOT another [redacted] that exists Sincerely, [redacted]
"Hello, We apologize for the frustrationAs mentioned before- a test campaign was ran on June 15th, and set with a daily budget of $This campaign ran for days and therefore accruing $bill We're unable to refund you at this time since this doesn't seem to be an error on our end Please reach out via the appropriate Ads Support channels for any questions Thank you, Twitter"
Hello,Thanks for your interest in verificationYou can submit a request to verify an account by filling out this form: [redacted] To learn more about verified accounts on Twitter, read our article: [redacted] Thanks,Twitter Support
Complaint: [redacted] I am rejecting this response because: I never said anything about wrong emailI said you limited my account accessing site features without notification and without any reasonAs the account did not violate any rules, it must be reinstated immediately as this is fraud and violating my consumer rights.Sincerely, [redacted] ***
Hello,Unfortunately, we’re unable to verify you as the account holder and cannot assist you in accessing the account.If you know which email address is associated with the account and you no longer have access to that email, please contact your email provider for assistanceMore information can be found here: [redacted] .For privacy reasons, we are not able to provide any additional information about this account’s email addressEven if you mistyped your email address on signup, we require that you write to us from the exact address tied to the accountThere are no security questions you can answer nor additional information you can provide as proof of ownership.While we understand it can be disappointing when you lose access to an account, these account verification requirements are in place to protect accounts and private user data.If you'd like to create a new account, you can do so here: [redacted] signup.Thanks,Twitter Support
Complaint: [redacted] I am rejecting this response because: I keep telling Twitter to stop blocking my non-computer generated messages, but it keeps happening again and again.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Hi there, Thank you for reaching out to usOne of my colleagues has replied to you via your most recent help request Please check the email address from which you filed your original support requests Thanks, Twitter Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have NOT received an email from TwitterThe email address associated with twitter has since been deletedIn order for me to view and reply to this company, their reply must to be sent to my my email, [redacted] @icloud.com Once twitter send their message to my UPDATED email, I will then be able to complete the requirements of my complaint Revdex.com, can you please inform twitter that they need to contact my UPDATED email, [redacted] @icloud.com Thank you for your help Final Business Response / [redacted] (4000, 13, 2015/07/08) */ Hi, Thanks for writing inYou can deactivate the account on your own as soon as you upgrade your Vine app to version or laterYou can find instructions on how to deactivate by visiting our Help Center at https://support.twitter.com/articles/XXXXXXXX Final Consumer Response / [redacted] (4200, 15, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I DO NOT ACCEPT THIS RESPONSETwitter referred me to the help pageThis default response is absolutely pointless! I have no account with Twitter anymore, therefore I CANNOT delete the content on the Vine account My vine account was created using my Twitter accountMy Twitter has been deleted for years, therefore I cannot use Twitter to delete my vine! There is nothing I can do to delete the account on my ownTwitter/vine has to delete the account for me, because I have no account to log into to handle it myself My request for my account being delete is VERY SIMPLE, but instead Twitter sends me a default replyHow is that helpful? I have been sending complaint aftercompalint
Hello, Thank you for bringing this to our attentionFor more information about verified accounts, please visit: [redacted] ) We approve account types maintained by users in music, acting, fashion, government, politics, religion, journalism, media, sports, business, and other key interest areasIf you believe your account is of public interest and should be verified, this article outlines information about submitting a request: [redacted] If applicable, please visit our Verification request form and submit a new request: [redacted] Thanks! Twitter
Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Hello, In order to maintain a safe environment for users on Twitter, we may suspend accounts that violate the Twitter Rules (https://support.twitter.com/articles/XXXXX) Please view this help article for more information about suspended accounts (https://support.twitter.com/articles/XXXXX) While some violations of our Rules and Terms of Service are temporary in nature, we will also permanently suspend repeat offenders Thanks Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business did not read te complaintMy information remains posted despite the fact that I have revoked their permission to use my private information, photos, etcWhen they suspend an account, they remove te owners ability to delete the accountThat is wrongI want te account removed and the information deletedThere is no reason to continue to show suspended account information, and I do not give Twitter permission to use my private information Completely delete the information from account @ [redacted]
Hello, For more information about verified accounts, please visit: [redacted] If applicable, please visit our Help Center and select the topic that best describes the issue you are experiencing here: [redacted] Thanks, Twitter Support
Complaint: [redacted] I am rejecting this response because: I want my 100$ back that I paid you the day I supposedly was suspended! if you don't refund me then your robbing me! it was for month of advertising and CLEARLY I did not receive any advertising!Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: They're lying- plain and simpleAnd by the way- I just became aware of the lawsuit filed against them approximately two weeks ago regarding this same issue that I'm complaining aboutI've also read most of the negative reviews for this company in this site, which most of them are also complaining about the same thing that I'm complaining aboutSo who's lying here? Who's not abiding by the contract? Twitter is a disgrace Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Twitter repeatedly refuses to cooperate with this complaint and relies solely on inefficient and unprofessional automatic robot responsesFor the 3rd time: remove the limited visibility to the account in question immediately as it has violated no rules.Sincerely, [redacted] ***
I have submitted this concern as instructed FOUR times with no progress or help from Twitter employees or staffUnfortunately, instead I have been circled around and around stating my bank information was wrong (though it is NOT a bank card), stating my address may not match, and that the CV number on the back was wrongI am exceptionally unsettled that this 'unknown' charge and problem for a service I NEVER received is still going on when I filed this back in APRIL and it is now JULY I would say this classifies as terrible service from TwitterComplaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ Hello, Thanks for bringing this to our attentionWe typically suspend accounts for violations of the Twitter Rules (https://support.twitter.com/articles/XXXXX) or Terms of Service (https://twitter.com/tos) Additionally, if you feel you're in danger based on the Tweets you received, we strongly encourage you to follow up on the issue outside of TwitterIf you decide to contact law enforcement, you may want to include screenshots of the offending Tweets and this summary of the situation as part of your report As per our Guidelines for Law Enforcement (https://support.twitter.com/articles/XXXXX), if we are contacted by law enforcement directly, we can work with them and provide the necessary information for their investigation of your issueIf you do not feel comfortable contacting law enforcement, you should reach out to a trusted individual, such as a friend or family member, for helpWorking with people close to you may help you assess the threat and determine next steps Thanks, Twitter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) twitter has done NONE of the things that I asked them toomy complaints have not been addressed via my email responses to them and my account has not been given back to me I do NOT have more than one account!!!!!
Hello,Thanks for getting in touchIn order for us to assist you, please see Twitter's Help Center and select the topic that best describes the issue you are experiencing https://support.twitter.com/forms We appreciate your reportOur team is dedicated to helping the Twitter community thrive, and we take each report seriouslyWe'll be in touch once this issue is reported through the Twitter Help Center.Thanks!Twitter
Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ Hello, A user can delete his or her Twitter account by following the instructions on the following support http://help.twitter.com/forums/XXXXX/entries/XXXXX To delete an account: Log in to Twitter Click Settings Click "Deactivate my account." at the bottom of the page Confirm by clicking the button at the bottom If you believe that your account has been hacked and someone else is posting Tweets, please view our Support offerings and select the topic that best describes the issue you are experiencing Thank you, Twitter
Hello,Thank you for bringing this to our attentionIf you believe that your account has been hacked and you are unable to log in with your username and password, please see the following link for more information: [redacted] If you have lost access to your account email, and you do not have a mobile number associated with your account, we are unable to help you regain access to that Twitter accountWhile we understand that it can be disappointing when you lose access to an account, we use these verification requirements to make sure we don't give out any user information to the wrong personYou can sign up for a new account here: [redacted] Thanks!
Complaint: [redacted] I am rejecting this response because:If I hadn't already looked at your ridiculous, useless and circular help forums, and been unable to resolve the problem through your support system, I wouldn't have been required to file a Revdex.com complaint to get the abandoned twitter account shut down.Fortunately, someone at Twitter who is smarter than the person who responded to this Revdex.com complaint was able to pull their head out of their rectum long enough to realize that all they needed to do was confirm that the [redacted] account was abandoned and then suspend that account Problem solved If my support issue had been handled properly initially, there would have been no need to file a Revdex.com complaint.Due to this extreme level of incompetence, pettiness and absolute disregard for copyright and brand infringement, I'm seriously reconsidering whether Twitter is an appropriate platform for advertising and promoting [redacted] New Mex Grille.Sincerely, [redacted] ***
NoThe thing is still on
Complaint: [redacted] I am rejecting this response because: This is not acceptable I have given proof that this is my name and they are using MY website And promoting things that go against my character and beliefs This can damage my name and reputation I want it removed Twitter doesn't have a problem suspending accounts for a cuss word or other minor infractions And to me this is a big infraction Why not email this person and ASK them for proof this is who they are and get their information? No, because Twitter doesn't protect their users They just deleted thousands of accounts and made them verify through phone number because they though they were "impersonating" someone but this is too much to ask? Where is the consistency? You are promoting a fake account but deleting people's accounts that are actually legitimate? I don't think this is a request that is over the top It is pretty minor And I will not accept any request until the profile impersonating ME is off I have attached proof that my company name was attached to my twitter account and my business card that show it was on my [redacted] Not [redacted] profile There is NOT another [redacted] that exists Sincerely, [redacted]
"Hello, We apologize for the frustrationAs mentioned before- a test campaign was ran on June 15th, and set with a daily budget of $This campaign ran for days and therefore accruing $bill We're unable to refund you at this time since this doesn't seem to be an error on our end Please reach out via the appropriate Ads Support channels for any questions Thank you, Twitter"
Hello,Thanks for your interest in verificationYou can submit a request to verify an account by filling out this form: [redacted] To learn more about verified accounts on Twitter, read our article: [redacted] Thanks,Twitter Support
Complaint: [redacted] I am rejecting this response because: I never said anything about wrong emailI said you limited my account accessing site features without notification and without any reasonAs the account did not violate any rules, it must be reinstated immediately as this is fraud and violating my consumer rights.Sincerely, [redacted] ***
Hello,Unfortunately, we’re unable to verify you as the account holder and cannot assist you in accessing the account.If you know which email address is associated with the account and you no longer have access to that email, please contact your email provider for assistanceMore information can be found here: [redacted] .For privacy reasons, we are not able to provide any additional information about this account’s email addressEven if you mistyped your email address on signup, we require that you write to us from the exact address tied to the accountThere are no security questions you can answer nor additional information you can provide as proof of ownership.While we understand it can be disappointing when you lose access to an account, these account verification requirements are in place to protect accounts and private user data.If you'd like to create a new account, you can do so here: [redacted] signup.Thanks,Twitter Support
Complaint: [redacted] I am rejecting this response because: I keep telling Twitter to stop blocking my non-computer generated messages, but it keeps happening again and again.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Hi there, Thank you for reaching out to usOne of my colleagues has replied to you via your most recent help request Please check the email address from which you filed your original support requests Thanks, Twitter Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have NOT received an email from TwitterThe email address associated with twitter has since been deletedIn order for me to view and reply to this company, their reply must to be sent to my my email, [redacted] @icloud.com Once twitter send their message to my UPDATED email, I will then be able to complete the requirements of my complaint Revdex.com, can you please inform twitter that they need to contact my UPDATED email, [redacted] @icloud.com Thank you for your help Final Business Response / [redacted] (4000, 13, 2015/07/08) */ Hi, Thanks for writing inYou can deactivate the account on your own as soon as you upgrade your Vine app to version or laterYou can find instructions on how to deactivate by visiting our Help Center at https://support.twitter.com/articles/XXXXXXXX Final Consumer Response / [redacted] (4200, 15, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I DO NOT ACCEPT THIS RESPONSETwitter referred me to the help pageThis default response is absolutely pointless! I have no account with Twitter anymore, therefore I CANNOT delete the content on the Vine account My vine account was created using my Twitter accountMy Twitter has been deleted for years, therefore I cannot use Twitter to delete my vine! There is nothing I can do to delete the account on my ownTwitter/vine has to delete the account for me, because I have no account to log into to handle it myself My request for my account being delete is VERY SIMPLE, but instead Twitter sends me a default replyHow is that helpful? I have been sending complaint aftercompalint
Hello, Thank you for bringing this to our attentionFor more information about verified accounts, please visit: [redacted] ) We approve account types maintained by users in music, acting, fashion, government, politics, religion, journalism, media, sports, business, and other key interest areasIf you believe your account is of public interest and should be verified, this article outlines information about submitting a request: [redacted] If applicable, please visit our Verification request form and submit a new request: [redacted] Thanks! Twitter
Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Hello, In order to maintain a safe environment for users on Twitter, we may suspend accounts that violate the Twitter Rules (https://support.twitter.com/articles/XXXXX) Please view this help article for more information about suspended accounts (https://support.twitter.com/articles/XXXXX) While some violations of our Rules and Terms of Service are temporary in nature, we will also permanently suspend repeat offenders Thanks Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business did not read te complaintMy information remains posted despite the fact that I have revoked their permission to use my private information, photos, etcWhen they suspend an account, they remove te owners ability to delete the accountThat is wrongI want te account removed and the information deletedThere is no reason to continue to show suspended account information, and I do not give Twitter permission to use my private information Completely delete the information from account @ [redacted]
Hello, For more information about verified accounts, please visit: [redacted] If applicable, please visit our Help Center and select the topic that best describes the issue you are experiencing here: [redacted] Thanks, Twitter Support
Complaint: [redacted] I am rejecting this response because: I want my 100$ back that I paid you the day I supposedly was suspended! if you don't refund me then your robbing me! it was for month of advertising and CLEARLY I did not receive any advertising!Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: They're lying- plain and simpleAnd by the way- I just became aware of the lawsuit filed against them approximately two weeks ago regarding this same issue that I'm complaining aboutI've also read most of the negative reviews for this company in this site, which most of them are also complaining about the same thing that I'm complaining aboutSo who's lying here? Who's not abiding by the contract? Twitter is a disgrace Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Twitter repeatedly refuses to cooperate with this complaint and relies solely on inefficient and unprofessional automatic robot responsesFor the 3rd time: remove the limited visibility to the account in question immediately as it has violated no rules.Sincerely, [redacted] ***