Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Changing certain profile information (such as the @ username or protecting Tweets) will result in the removal of a verified badgeThat account will automatically be reviewed again to ensure it is eligible for verification An account may also lose its verified status if it violates the Twitter Rules or Terms of Service(https://support.twitter.com/articles/XXXXX-the-twitter-rules#) Previously verified accounts may not be eligible to have their badges restored Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not reviewed it to get it restoredIt needs to be reviewed and restored asap Final Business Response / [redacted] (4000, 9, 2015/07/29) */ Hello, Thank you for bringing this to our attentionChanging certain profile information (such as the @ username or protecting Tweets) will result in the removal of a verified badgeAn account may also lose its verified status if it violates the Twitter Rules or Terms of ServicePreviously verified accounts may not be eligible to have their badges restored For more information about verified accounts, please visit: https://support.twitter.com/groups/31-twitter-basics/topics/111-features/article...⇄ If applicable, please visit our Help Center and select the topic that best describes the issue you are experiencing here: https://support.twitter.com/forms Thanks!
Complaint: [redacted] I am rejecting this response because: I believe was logging into the account and being active. Based on all the info... provided it appears Twitter didn't follow the guidelines for my account. Additionally the current user of the account is "squatting" on the username which violates the Terms of Service.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ Hello, Thanks for bringing this to our attentionThe report you filed appears to be about a specific billing or campaign inquiry related to your Twitter advertiser accountIn order to verify your Twitter Ads account and direct your report to the team best equipped to address it, please refile a report using the "Need Help?" button on the top right of the ads.twitter.com dashboard To ensure we can verify your Twitter Ads account and make sure we direct your ticket to the team that can best address your concerns, please file the same report using the "Need Help?" button on the top right of the ads.twitter.com dashboard If you're currently logged in to your Twitter Ads account, you can click the following link to immediately file your ticket through the help form: https://ads.twitter.com/ [redacted] Once your report is submitted, we'll contact you as soon as possible Thanks, Twitter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company is ignoring my complaint and my requests to be contactedI will reach out to the California Secretary of State to file a formal complaint with them, thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: This is same tepsinse I was given It isn’t acceptable because I wasn’t targeti anyone ! I was responded to a tweetThey don’t give you any answer to what you specifically didNor did they give you a chance to correct whatever they consider abuseThey should have to tell you exactly what you did and s chance to Cote t it ! I don’t know who I was supposedly targeting and what abuse ?? Suspended permanently is ridiculous Please look at peoples teeets that are tweeting currently and see if mine are abusiveThere are some really nasty tweets to President these people are still on thereI want my account back up Sincerely, [redacted] *
Hello,Thank you for bringing this to our attentionFor questions about using Twitter's advertising platform, visit our policy page at [redacted] For more information, please see Twitter's Help Center and select the topic that best describes the issue you are experiencing https://help.twitter.com/forms.Thank you
Complaint: [redacted] I am rejecting this response because: I am working closely with hotmail.com aka microsoft to regain access to my account and as per them I will have access to the email tomorrow April 27th, but REGARDLESS you should be able to verify that I am the rightful ownerThis is the SAME response that I get when I go through Twitter.com this is unacceptable! Something must be done for users that get their whole business social media life hacked!!! Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/11/30) */ Hello, Thank you for bringing this to our attentionIn order for an account to be in violation of our impersonation policy, it must portray another person or business in a misleading or deceptive mannerRead the full policy here: https://support.twitter.com/articles/XXXXX If you are experiencing abusive behavior on the site, please read this support article regarding Twitter's abusive behavior policy (https://support.twitter.com/articles/XXXXXXXX)Please file a report if these issues best describe your current experience on the site For information about steps you can take that may help you control your Twitter experience, visit this article: https://support.twitter.com/articles/XXXXXXXX Thank you, Twitter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This incident is in fact a violation of Twitter policies, you need to take steps in pulling the site down!!!!, The response is not accepted and you HAVE NOT!!! resolved the situation as usualTwitter needs to be more vigilant when resolving customer concerns especially when it involves children being bullied and accounts set upYou have the authority to take these accounts down and it's obvious that this account is not the person being impersonatedDo the right thing!!! take the site down!!!
Hello,In order to maintain a safe environment for users on Twitter, we may suspend accounts that violate the Twitter Rules ( [redacted] Please view this help article for more information about suspended accounts ( [redacted] ).While some violations of our Rules and Terms of Service are temporary in nature, we will also permanently suspend repeat offenders.Thanks, Twitter
Hello, Thank you for contacting us about this issue In order to properly review the current situation, we will need you to select the topic that best describes the issue you are experiencing through this support [redacted] Please note: Twitter can only address issues related to content posted on TwitterIf someone has posted this content on other websites, please contact those websites for assistance in removing the information For information about steps you can take that may help you control your Twitter experience, visit this article: [redacted] Thanks, Twitter
Hello, If applicable, please visit our Help Center and select the topic that best describes the issue you are experiencing here: [redacted] Thank you, Twitter
Initial Business Response / [redacted] (1000, 7, 2015/11/18) */ Hello, If you know which email address is associated with your account and you no longer have access to that email, please contact your email provider for assistanceMore info here: https://support.twitter.com/articles/XXXXXX For privacy reasons, I'm not able to provide any additional information about this account's email addressEven if you mistyped your email address on signup, we require that you write to us from the exact address tied to the accountThere are no security questions you can answer nor additional information you can provide as proof of ownership While we understand it can be disappointing when you lose access to an account, these verification requirements are in place to protect accounts and private user data If you'd like to create a new account, you can do so here: https://twitter.com/signup Thank you, Twitter Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) This does not help meI have not used the Twitter account since Aug My email account was hacked and closed in early The email account associated with my Twitter account (only used for tweets) was hacked and closedThe hackers posted tons of SPAM tweetsThere has been no activity on my Twitter account in months!! Please close my account and DELETE my profile picture
Hello,Thank you for writing in.We've reviewed and confirmed the ineligibility decision for Twitter Ads based on our Restricted Financial Products and Services policy.You can learn more about this policy here... ( [redacted] ).Thanks,Twitter Ads Support
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Hello, Thank you for bringing this to our attentionIf you believe these accounts are acting in violation of Twitter's Privacy Policy and are posting your private information without consent, please report this issue through the Twitter Help Center (https://support.twitter.com/articles/XXXXXXXX) In order to process this report, please be prepared to confirm that you are authorized to represent this person We appreciate your reportOur team is dedicated to helping the Twitter community thrive, and we take each report seriouslyWe'll be in touch once this issue is reported through the Twitter Help Center Thanks! Twitter
Hello, Thank you for contacting us about this issueWe've received your request, but we need this report to be sent from the company email address for the brandPlease refile your report from an official organization email address here: [redacted] Once this is filed, we will get back to you as soon as possibleThank you again for reporting this issue to usReports like this help us identify issues, making your communities and Twitter better Thanks, Twitter Support
Complaint: [redacted] Dear Revdex.com of Golden Gate: cc: Twitter, Inc I am rejecting this response because: Twitter, Inctotally sent the wrong information and answer, so the issue was not addressed at all, it was not about advertising, but a technical issue, that is very serious, that the Twitter technical people have for a year now, failed to address The problem is that either the tweet server my account resides on quits propagating tweets to the rest of Twitter and/or the organic hit counter that tells you how many people saw and/or interacted with a partular tweet, fails almost weekly and the problem lasts for hours Usually happens on Saturday evenings to Sunday afternoon and as noted for hours or so after it starts Sometimes recurs again a day ot ttwo later and again lasts for hours after it starts Twitter never responds to tweets to [redacted] I have NEVER seen a response, ever, to anyone's request for support A [redacted] mentioned on the website also has been shut down, and when you file on a 'contact us' form there about the problem, you likewise neither get a response nor an initial confirmation email Twitter HQ and Twitter Inc have derogatories on [redacted] about this and those will stay up until resolved and incidents will be added until such time as Twitter confirms to me directly to my email address that it has and after a sufficient probationary period to ensure compliance with service standard, the email address is the one assiciated with [redacted] Sincerely, [redacted]
Hello,Thank you for bringing this to our attention.In order for us to best investigate this issue, please see Twitter's Help Center and select the topic that best describes the issue you are experiencing [redacted] ).Thank you,Twitter
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Changing certain profile information (such as the @ username or protecting Tweets) will result in the removal of a verified badgeThat account will automatically be reviewed again to ensure it is eligible for verification An account may also lose its verified status if it violates the Twitter Rules or Terms of Service(https://support.twitter.com/articles/XXXXX-the-twitter-rules#) Previously verified accounts may not be eligible to have their badges restored Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not reviewed it to get it restoredIt needs to be reviewed and restored asap Final Business Response / [redacted] (4000, 9, 2015/07/29) */ Hello, Thank you for bringing this to our attentionChanging certain profile information (such as the @ username or protecting Tweets) will result in the removal of a verified badgeAn account may also lose its verified status if it violates the Twitter Rules or Terms of ServicePreviously verified accounts may not be eligible to have their badges restored For more information about verified accounts, please visit: https://support.twitter.com/groups/31-twitter-basics/topics/111-features/article...⇄ If applicable, please visit our Help Center and select the topic that best describes the issue you are experiencing here: https://support.twitter.com/forms Thanks!
Complaint: [redacted] I am rejecting this response because: I believe was logging into the account and being active. Based on all the info... provided it appears Twitter didn't follow the guidelines for my account. Additionally the current user of the account is "squatting" on the username which violates the Terms of Service.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ Hello, Thanks for bringing this to our attentionThe report you filed appears to be about a specific billing or campaign inquiry related to your Twitter advertiser accountIn order to verify your Twitter Ads account and direct your report to the team best equipped to address it, please refile a report using the "Need Help?" button on the top right of the ads.twitter.com dashboard To ensure we can verify your Twitter Ads account and make sure we direct your ticket to the team that can best address your concerns, please file the same report using the "Need Help?" button on the top right of the ads.twitter.com dashboard If you're currently logged in to your Twitter Ads account, you can click the following link to immediately file your ticket through the help form: https://ads.twitter.com/ [redacted] Once your report is submitted, we'll contact you as soon as possible Thanks, Twitter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company is ignoring my complaint and my requests to be contactedI will reach out to the California Secretary of State to file a formal complaint with them, thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: This is same tepsinse I was given It isn’t acceptable because I wasn’t targeti anyone ! I was responded to a tweetThey don’t give you any answer to what you specifically didNor did they give you a chance to correct whatever they consider abuseThey should have to tell you exactly what you did and s chance to Cote t it ! I don’t know who I was supposedly targeting and what abuse ?? Suspended permanently is ridiculous Please look at peoples teeets that are tweeting currently and see if mine are abusiveThere are some really nasty tweets to President these people are still on thereI want my account back up Sincerely, [redacted] *
Hello,Thank you for bringing this to our attentionFor questions about using Twitter's advertising platform, visit our policy page at [redacted] For more information, please see Twitter's Help Center and select the topic that best describes the issue you are experiencing https://help.twitter.com/forms.Thank you
Complaint: [redacted] I am rejecting this response because: I am working closely with hotmail.com aka microsoft to regain access to my account and as per them I will have access to the email tomorrow April 27th, but REGARDLESS you should be able to verify that I am the rightful ownerThis is the SAME response that I get when I go through Twitter.com this is unacceptable! Something must be done for users that get their whole business social media life hacked!!! Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/11/30) */ Hello, Thank you for bringing this to our attentionIn order for an account to be in violation of our impersonation policy, it must portray another person or business in a misleading or deceptive mannerRead the full policy here: https://support.twitter.com/articles/XXXXX If you are experiencing abusive behavior on the site, please read this support article regarding Twitter's abusive behavior policy (https://support.twitter.com/articles/XXXXXXXX)Please file a report if these issues best describe your current experience on the site For information about steps you can take that may help you control your Twitter experience, visit this article: https://support.twitter.com/articles/XXXXXXXX Thank you, Twitter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This incident is in fact a violation of Twitter policies, you need to take steps in pulling the site down!!!!, The response is not accepted and you HAVE NOT!!! resolved the situation as usualTwitter needs to be more vigilant when resolving customer concerns especially when it involves children being bullied and accounts set upYou have the authority to take these accounts down and it's obvious that this account is not the person being impersonatedDo the right thing!!! take the site down!!!
Hello,In order to maintain a safe environment for users on Twitter, we may suspend accounts that violate the Twitter Rules ( [redacted] Please view this help article for more information about suspended accounts ( [redacted] ).While some violations of our Rules and Terms of Service are temporary in nature, we will also permanently suspend repeat offenders.Thanks, Twitter
Hello, Thank you for contacting us about this issue In order to properly review the current situation, we will need you to select the topic that best describes the issue you are experiencing through this support [redacted] Please note: Twitter can only address issues related to content posted on TwitterIf someone has posted this content on other websites, please contact those websites for assistance in removing the information For information about steps you can take that may help you control your Twitter experience, visit this article: [redacted] Thanks, Twitter
Hello, If applicable, please visit our Help Center and select the topic that best describes the issue you are experiencing here: [redacted] Thank you, Twitter
Complaint: [redacted] I am rejecting this response because: It's a jokeAnd they accused me of being a robot! Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 7, 2015/11/18) */ Hello, If you know which email address is associated with your account and you no longer have access to that email, please contact your email provider for assistanceMore info here: https://support.twitter.com/articles/XXXXXX For privacy reasons, I'm not able to provide any additional information about this account's email addressEven if you mistyped your email address on signup, we require that you write to us from the exact address tied to the accountThere are no security questions you can answer nor additional information you can provide as proof of ownership While we understand it can be disappointing when you lose access to an account, these verification requirements are in place to protect accounts and private user data If you'd like to create a new account, you can do so here: https://twitter.com/signup Thank you, Twitter Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) This does not help meI have not used the Twitter account since Aug My email account was hacked and closed in early The email account associated with my Twitter account (only used for tweets) was hacked and closedThe hackers posted tons of SPAM tweetsThere has been no activity on my Twitter account in months!! Please close my account and DELETE my profile picture
Can I create a Twitter account then claim the username as mine? Under the inactive Twitter account policy? Then close the url?
Hello,Thank you for writing in.We've reviewed and confirmed the ineligibility decision for Twitter Ads based on our Restricted Financial Products and Services policy.You can learn more about this policy here... ( [redacted] ).Thanks,Twitter Ads Support
Hi, Our verification guidelines can be found here: [redacted] Thank you, Twitter Support
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Hello, Thank you for bringing this to our attentionIf you believe these accounts are acting in violation of Twitter's Privacy Policy and are posting your private information without consent, please report this issue through the Twitter Help Center (https://support.twitter.com/articles/XXXXXXXX) In order to process this report, please be prepared to confirm that you are authorized to represent this person We appreciate your reportOur team is dedicated to helping the Twitter community thrive, and we take each report seriouslyWe'll be in touch once this issue is reported through the Twitter Help Center Thanks! Twitter
Hello, Thank you for contacting us about this issueWe've received your request, but we need this report to be sent from the company email address for the brandPlease refile your report from an official organization email address here: [redacted] Once this is filed, we will get back to you as soon as possibleThank you again for reporting this issue to usReports like this help us identify issues, making your communities and Twitter better Thanks, Twitter Support
Complaint: [redacted] Dear Revdex.com of Golden Gate: cc: Twitter, Inc I am rejecting this response because: Twitter, Inctotally sent the wrong information and answer, so the issue was not addressed at all, it was not about advertising, but a technical issue, that is very serious, that the Twitter technical people have for a year now, failed to address The problem is that either the tweet server my account resides on quits propagating tweets to the rest of Twitter and/or the organic hit counter that tells you how many people saw and/or interacted with a partular tweet, fails almost weekly and the problem lasts for hours Usually happens on Saturday evenings to Sunday afternoon and as noted for hours or so after it starts Sometimes recurs again a day ot ttwo later and again lasts for hours after it starts Twitter never responds to tweets to [redacted] I have NEVER seen a response, ever, to anyone's request for support A [redacted] mentioned on the website also has been shut down, and when you file on a 'contact us' form there about the problem, you likewise neither get a response nor an initial confirmation email Twitter HQ and Twitter Inc have derogatories on [redacted] about this and those will stay up until resolved and incidents will be added until such time as Twitter confirms to me directly to my email address that it has and after a sufficient probationary period to ensure compliance with service standard, the email address is the one assiciated with [redacted] Sincerely, [redacted]
Hello,Thank you for bringing this to our attention.In order for us to best investigate this issue, please see Twitter's Help Center and select the topic that best describes the issue you are experiencing [redacted] ).Thank you,Twitter