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Twitter Reviews (83)

Hello,A user can delete his or her Twitter account by following the instructions on the following support [redacted] To deactivate an account:Log in to Twitter on the webClick Account SettingsClick ""Deactivate my account."" at the bottom of the pageConfirm by clicking the button at the bottom.If you believe that your account has been hacked and someone else is posting Tweets, please view our Support offerings and select the topic that best describes the issue you are experiencing.Thank you,Twitter

Complaint: [redacted] I am rejecting this response because:I have done that over and over, with no reply.Sincerely, [redacted] ***

Hello,Unfortunately, we’re unable to verify you as the account holder and cannot assist you in accessing the account.If you know which email address is associated with the account and you no longer have access to that email, please contact your email provider for assistanceMore information can be found here: [redacted] .For privacy reasons, we are not able to provide any additional information about this account’s email addressEven if you mistyped your email address on signup, we require that you write to us from the exact address tied to the accountThere are no security questions you can answer nor additional information you can provide as proof of ownership.While we understand it can be disappointing when you lose access to an account, these account verification requirements are in place to protect accounts and private user data.If you'd like to create a new account, you can do so here: [redacted] Thanks, Twitter

Hello,Thanks for your interest in verificationYou can submit a request to verify an account by filling out this form: [redacted] To learn more about verified accounts on Twitter, read our article: [redacted] .Thanks,Twitter Support

Hi,To report an impersonation account on Twitter please use this form: [redacted] Please note, an account will not be removed if the user shares your name but has no other commonalities, or the profile clearly states it is not affiliated with or connected to any similarly-named individuals Accounts with similar usernames or that are similar in appearance (e.gthe same avatar image) are not automatically in violation of the impersonation policyIn order to be impersonation, the account must also portray another person in a misleading or deceptive mannerThank you, Twitter Support

"Hello,Thanks for bringing this to our attentionThe report you filed appears to be about a specific billing or campaign inquiry related to your Twitter advertiser accountIn order to verify your Twitter Ads account and direct your report to the team best equipped to address it, please refile a report using the ""Help?"" button on the top right of the ads.twitter.com dashboard.Once your report is submitted, we'll contact you as soon as possible.Thanks,Twitter

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Hello, Thank you for bringing this to our attentionWe have associated the requested @ [redacted] with the account you providedIf you would like help gaining access to that account please make a new ticket request and we should be able to help you If you are still unable to log in with your username and password, please refer to the information on this support https://support.twitter.com/articles/XXXXXX Thank you! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for looking into this matterAs you suggested I opened a new ticket regarding accessHere is the ticket number: Case# XXXXXXXX: I can't log inThe response is belowThe problem is that my account was hackedMy account is now associated with an Outlook email address which I have never hadMy identity was verified when I was reassigned to be [redacted] twitter handle because of a trademark that I have on WEbrageousCan you reread my initial Revdex.com complaint? It may be easier to call me to resolve this: XXX-XXX-XXXXThank youHere is the response I received when I opened a new ticket today: Hello, The email address used to file this request does not match the email on the account you mentioned (outlook.com)We're not able to provide further information about the associated emailPlease try the tips below for help accessing your account:

Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ Hello, We notice that our support staff are engaged with you on this issue at presentPlease continue to correspond with them via your ticket number Thanks, Twitter Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not true there is not any staff intervention at presentTwitter refuses to deal with the issueMy email continues to be used illegalyI have no ticket number and no way to contact themTwitter refuses to deal with the issue and has not written backI am requesting that someone contact me and deal with this issue Final Consumer Response / [redacted] (3000, 20, 2015/11/16) */ No there was never any contact by twitter, no one called, no one emailed, no one wrote nothing! thats the point they said they were responding however THEY DID NOT RESPOND I do not understand how they can simply say they responded and not even answert the Revdex.com inquiry and the case is closeAs I have stated in early correspondence they has been no contactplease advise thank you [redacted]

Complaint: [redacted] I am rejecting this response because: Twitter always vaguely addresses business issues to see their policy and never is CLEAR on what grounds or foundation they base the negative disruption using Twitter Ads Revdex.com has been very helpful in trying to resolveAt this point I will consider filing a small claims court process against TwitterRevdex.com can close this complaint as unresolved; however note that the business seedgal.com understand Revdex.com did everything possible to resolveThank you for the support in the matter Sincerely, [redacted]

Hello, Thanks for bringing this to our attentionThe report you filed appears to be about a specific billing or campaign inquiry related to your Twitter advertiser accountIn order to verify your Twitter Ads account and direct your report to the team best equipped to address it, please refile a report using the "Help?" button on the top right of the ads.twitter.com dashboard Once your report is submitted, we'll contact you as soon as possible.Thanks,Twitter

Complaint: [redacted] I am rejecting this response because: Have already tried to solve the issue through Twitter support several times however, nothing solved!Sincerely, [redacted] ***

Hello,Your account was permanently suspended due to multiple or repeat violations of the Twitter Rules: [redacted] .This account will not be restored.Please do not respond to this email as replies and new appeals for this account will not be monitored.Thanks,Twitter Support

Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ Hello, Thank you for bringing this to our attentionFor questions about using Twitter's advertising platform, visit our policy page at https://support.twitter.com/groups/ For more information, please see Twitter's Help Center and select the topic that best describes the issue you are experiencing https://support.twitter.com/forms Thank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Twitter makes it impossible to contact them through their siteThe 'Contact Us' button redirects the user to their own timetableThis is just another glitch and oversite of their platform The constant glitches and data problems cannot be reported directly to themTwitter is an unreliable service to promote any products or servicesPerhaps they need to restructure their organization To secure my account and data I will need verification, the blue check mark, so that there will be no further issues

Complaint: [redacted] I am rejecting this response because: I have contacted Twitter through support channels and been unsuccessful times now, they would know that if they actually read my complaintI need a full response that's not a template or computerized response from the business through the Revdex.com and answer to my questions for me to be satisfiedSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Hello, Thanks for writing inOur Help Center is a great resource for more information about Twitter and supportIf you cannot login to your Twitter account, please view this article for troubleshooting instructions: (https://support.twitter.com/articles/XXXXX-i-can-t-log-in) Thank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've been through that, months agoI tried againMy account was under the name [redacted] ***I couldn't log in with my email and password [redacted] I followed the instructions on the page you pointed me to todayI know the email was ***@ [redacted] so I asked for a password [redacted] The form asked for my email addressI entered the email I had used for that account for years (***@ [redacted] ) but it didn't work - I got a message saying "We couldn't find your account with that information." If you could help me further to restore the [redacted] account that's fine but your online instructions didn't work and contacting you through your website didn't work, which is why I went to Revdex.com If you can't restore the account I had under the name [redacted] with the email address ***@ [redacted] then at least allow me to open another Twitter accountAs my complaint states, when I try to do this I get a message saying that I can't open an account on this computer and that I should try my mobile deviceI want access on my home computer and I want to know why I can't have itI don't want Twitter on my mobile phoneThe phone is too small and I don't have a data planIf I'm stuck with cell-phone-only Twitter use, I want to know why my PC access was cut off

Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ Hello, Thank you for bringing this to our attentionIf you believe that your account has been hacked and you are unable to log in with your username and password, please see the following link for more information: https://support.twitter.com/articles/XXXXXX If you have lost access to your account email, and you do not have a mobile number associated with your account, we are unable to help you regain access to that Twitter account While we understand that it can be disappointing when you lose access to an account, we use these verification requirements to make sure we don't give out any user information to the wrong person You can sign up for a new account here: https://twitter.com/ Thanks! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their response to the Revdex.com and myself above is another robotic generated responseTheir response doesn't address the issue that was presented and I doubt any human being even read the complaintMy complaint still stands as they have NO CUSTOMER SERVICE and this was my point of the complaint in the first place There never should be a business that doesn't have any customer service

Hello,Please see Twitter's Help Center and select the topic that best describes the issue you are experiencing ( [redacted] ).Thank you,Twitter

Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Hi, One of our support staff will be happy to help you with this issue Please file a case at http://support.twitter.com/forms/ and we will get right back to you Regards, Twitter Support

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Hello, Thank you for bringing this to our attentionPlease review the recent communication sent from Vine Support via the Twitter Help CenterIf you no longer have access to the account you would like deactivated, but you can still see the account when searching for the username in Vine search on mobile or web, Vine Support might be able to assist youPlease tap into the profile and then press the "more" icon (three dots) on the top right of the profileAfter that, tap on "Share this profile"; from there you will be able to see the Vine account ID number associated with your accountVine Support will need this Vine ID to deactivate the account Please respond to Vine Support emails or file a new deactivation request with this information Thank you, Twitter Support

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