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Two Men and A Truck

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Two Men and A Truck Reviews (971)

I have used Two Men And A Truck once, and will use them for my next move.

[redacted], Thank you for your response. Again I am very sorry for the inconvenience you experienced with us. Unfortunately, all of the information we have received about this incident indicates to us that we, Two Men And A Truck, are not responsible for the damages you are claiming against us. We save every email correspondence with our current and past customers in order to maintain important and confidential information. Our Operations Manager, Chris, was able to get in contact with you about the issue and claimed that all of the damages to your items were pre-existing and are not the company’s responsibility. Due to the unique circumstances our movers encountered during the time of the move, Two Men And A Truck feel we were sufficient and fair to you and the items we were moving. Thank you again for your feedback, and we hope we were able to resolve this issue for you. Two Men And A Truck Management

We have had a few vendor issues trying to get this customers damage repaired.  It was not a local move so we had to call around to a couple repair men and they set up times to go to the customers home and the vendors did not show up.  We do have a vendor set up to go the customers house on...

8/31/15 and we will follow up to make sure this happens.  Some times it is hard to find reliable vendors when damage occurs outside of our local area.  We will get these damages repaired as quickly as possible. Thanks, [redacted]

We've been using this company (originally under a different name) for about 20 years now. We have always gotten great service -- fast, knowledgeable and courteous technicians who go the extra mile, and competitive pricing. Highly recommended.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
First, I have not  received any messages from the Two Men and A Truck company.  I have the same number that I had when I contracted them in May 2017.  Both TV's were sitting where they were being used and not boxed. The one that hasn't worked since they delivered it (32 in) was in the bedroom. The 40 inch TV was in the den. They wrapped the TV's.  The hurricane lamp shades for the sconces were boxed by me or my family. The company is welcome to call and schedule an appointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[redacted]
I have not heard from anyone.  Why did you not follow up to see if they had contacted me? It has been two weeks.
Regards,

Mr. [redacted] was given a 1 hour arrival window to begin loading his items in which we met. The damage that occurred to Mr. [redacted]'s items during transit is unfortunate however as an organization we made every effort to fix and or follow the terms of our agreement. Our agreement states our organization...

reserves the right to fix/repair all items first, if and when it is determined the item is "unfixable" or "un usable" we follow the guidelines of the agreed upon depreciated valuation Mr. [redacted] agreed to. A vendor was sent to Mr. [redacted]'s home with 14 days of his unload to fix any items that could be fixed and to our knowledge the repairs were sufficient. In regards to the "un repairable" items (paint chip on side of appliance, dent on bottom of lamp base) all items are still in working condition and the damage that occurred is more cosmetic. Even with the items being in working condition we made an off of $200 to suffice Mr. [redacted]'s concerns. This offer of $200 is all our organization is willing to offer based on the agreed terms of our contract. As of now we consider this complaint close, however will be more than willing to refund the $200 to Mr. [redacted] when he is prepared to accept.

We are sorry your move did not live up to the standards we strive to exceed each day. During the course of this move, a few damages did occur.  However, on the day of the move we called the customer to inquire how the move was going and even did a spot check with one of our managers who...

checked in on the move.  Both times we spoke with customer, she praised our guys.  The following day, we received a call from the customer regarding a few damages and informed us she needed someone to come out that day.  We had our repairman, who does phenomenal work, stop out and look at the damages.  Below is a list of how we addressed each damage the customer has mentioned in the complaint. One of damages was a 27 inch tube TV which the customer wanted replaced.  The TV worked but a little section of plastic had broken off the bottom of the TV.  We found the exact make and model of this TV for $25 and offered to replace the TV or send her a check for $35.  The customer was upset with both options but choose the check.  Unfortunately, there was a mix up by our company and we dropped off a replacement 27 inch TV at the customer’s house after calling the customer letting them know we were bringing a replacement TV.  We did not leave the TV in the yard, but left it next to the front door.  When we went out to drop off the check and pick up both the replacement TV and the slightly damaged TV, the customer admitted the TV was on the porch by the front door and not in the lawn.A corner of the entertainment center was chipped during the move.  As the customer requested, we sent our repairman out the day she called and fixed the corner of the entertainment system.  The customer told our repairman she was satisfied with the fix.  Our repairman wanted to clasp the corner on after he glued it but the customer declined as they were watching TV.Unfortunately, customer’s daughter’s bed was assembled backwards by our movers.  The issue was diagnosed and the repairman quickly reassembled the bed correctly. This review was the first time we have heard of a missing spoon, a hole in a BBQ cover, the BBQ being placed in the wrong spot, and the packing issue.  We have asked our packers about the missing item and they do not know anything about the spoon.  The vast majority of the packing was done by the customer and we don’t know where any items would be in those boxes.  On the few boxes we did pack, the customer did not want to pay for packing paper so the movers improvised and used napkins to ensure the items could be transported safely, and cost effectively, for the customer.  As for the BBQ being placed in the garage, the customer did not ask us to place the BBQ in the backyard so our movers placed the grill in the garage as is typical so it would not be subjected to the elements.  Additionally, the movers didn’t notice a hole in the cover or they would have brought it up to the customer like they did with the other damages they reported. The customer stated she called us recently and has not heard from management but we have no record or message from the customer.  We repaired to the customer’s satisfaction multiple items quickly after this move occurred.  After receiving this review, we again contacted the customer to address her issues with our move and worked around her schedule to stop by the house.  The customer was happy for us to stop by with the check and pick up the TVs.  When we asked if there was anything else we may do to help, they said everything was good.  We strive to exceed our customer’s expectations each move and we are disappointed we did not make this customer happy.  However, for the 3 issues we were aware of, we paid over cash value for the TV (and picked up the damaged TV), fixed the entertainment center to the customer’s satisfaction, and rearranged the customer’s bed.  If there are other issues which need to be addressed, please let us know.

All positive. Very professional, and ladies with hearts of gold. This is serious business for them, and they clean the way they would want their own houses cleaned. They also give back to women with cancer by partnering with Cleaning for a Reason. I found them to be thorough, quick and timely.

Thank you for your input Mrs [redacted]. As we discussed via email, our vendor will evaluate the damages and then we will be able to give an accurate offer if it is unrepairable. Thank you.

Initial Business Response /* (1000, 5, 2015/07/20) */
We acknowledged fault for the damaged safe. The customer could not provide a proof of receipt for the safe, to help determine the current value of the item. I found a brand new safe, that was the same brand/size/gun capacity as a...

starting point to determine fair market value. Per our Terms and Conditions in our Bill of Lading, damages are adjusted on the depreciated value of the item based upon the cost to repair or replace with like kind and quality, whichever is less. Also note, the safe suffered cosmetic damage only, as there was no structural damage found during our on-site inspection with the customer.

Complaint: [redacted]
I am rejecting this response because:oire.  After I sent the photos she said that it was not necessary for her to come to my home because she could tell that the repairs were substandard.  Not only did their selected vendor do an unprofessional job, the work was shoddy and looked like they went tried to save money and repair it themselves.  To make matters worse, they delivered it to my "new" home loaded with a layer of dust thick enough to write on.  This has been the attitude of Julie Allen throughout the process - just hurry up so that "she" will go away".  The repair looked like rippled contact paper that had been affixed to a lumpy surface and they didn't even try to match my cabinetry. ( Two Men also damaged my granite countertops on my nightstands but later repaired them.)When I commented on how bad the condition was, Julie Allen assured me and I insisted that they would use a "different" vendor - either this one was worse than the first or they gave the original vendor a second time.  I was given at least two different delivery dates - when they didn't meet the first date Julie said that the repairs were not satisfactory to them.  She later sent emails telling me to expect it and when I followed up she said she was waiting on the vendor to tell her when it would be ready.When it was delivered on Monday I refused to sign that the work was done in satisfactory condition (see attached photos); the glue is sloppily repaired, it looks like globs of yellow running over the top of the wood and they didn't even try to be neat.  The cut out where the tv set goes has been torn - new damage.  I have uploaded photos of the repairs indicating what they are claiming to be was "professionally done" craftsmanship.  It is not satisfactory and they have greatly devalued my furniture, not to mention the months they we have been unable to use the armoire.These so called "professional" movers damaged my armoire by haphazardly stacking chairs on top of it and it resulted into a two foot hole in the roof of the armoire that they are refusing to repair or replace.  I paid over $3000.00 to Two Men and a Truck for the privilege of having my furniture severly damaged and mysteriously missing.
Sincerely,
[redacted]

I have reached out to the customer.I am having my contractor. Going to customers home on Monday 29th at 11 am. Mr Turner will be addressing the entertainment stand,couch&holes in drywall.         As for the time complaint and broken glasses,will be dealt with...

separately.From this point forward any concerns in this matter will be addressed to my email.

I had the best experience with Two Men and a Truck. The guys were very professional and nice. They handled my furniture as though it was their own. I would definitely recommend this company to everyone!

Hi [redacted],   We’re very sorry there were damages to your desk during your move, and we understand why you’re upset. Although we train our movers to prevent damages through padding and stretch wrap services, damages occasionally happen. In these cases, we do our best to work with our customers...

to find a fair resolution.   Each customer who moves in California has three options for protecting their belongings: basic coverage, actual cash value coverage and full value coverage. Basic coverage, which is the option you selected, is free and ensures recovery of damaged items at .60 cents per pound per article. Based on the weight of the desk the most you would have been able to recover is $90.00. Despite this, we offered a refund of $150. When you expressed your dissatisfaction with our offer and requested a vendor to repair the desk instead and we agreed to get a quote for repair to see if that was a viable option. We received a quote for the repair to be between $700 and $900 an amount we are unable to compensate based on the valuation selected for your move.     We do truly apologize for the damaged desk and the inconvenience it has caused. We tried our best to offer a quick and fair resolution for you, above the amount of coverage you selected. Our offer of $150 still stands.     Sincerely,  [redacted]Sales Manager

Initial Business Response /* (1000, 5, 2016/01/21) */
We accepted responsibility for the 2 broken items. Upon scheduling the moving service, the customer acknowledged that if a damage occurs, Two Men And A Truck reserves the right to repair the damage in question. If we determine that a...

damage cannot be repaired, we reserve the right to either repair or compensate for the damage. The broken table leg was repaired by a wood refinisher, in which the structural integrity was restored. The customer was completely satisfied with the repairs.

Initial Business Response /* (1000, 5, 2015/10/10) */
TWO MEN AND A TRUCK/Central Illinois performed an Interstate move for this customer on September 26th, 2015 with a total cost of $981.00 at which point she gave her credit card information for payment. When we attempted to run the card, it was...

declined. One of our representatives contacted her on September 28th at 2:53pm to collect the payment and start the damage claim process. The customer informed us that she stopped payment on the move because of damages and she "didn't feel like she should pay for the move."

Later in the day on September 28th, I contacted the customer to explain the damage claim process. First we collect payment for our services then we are able to begin the claims process and work with her to get a settlement or repair as outlined in the agreement she signed under "Terms and Conditions" Section 4(b). She refused to give a payment. Per USDOT regulations, we are unable to process any claims until payment is received. Once payment is received we need a completed claims form filled out with the claimed damages along with any photos or additional information.

During that call, she accused our crew of sending inappropriate texts and phone calls. I asked the customer to forward these text and phone records and I have yet to receive anything further. The only communication that occurred was an acknowledgement from our driver that he returned home safely - at the request of the customer.

Two Men And A Truck should be paid for services provided. We also want to settle all claims with this customer as quickly as possible. However, without cooperation from her, we are unable to proceed.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do NOT accept the response from this company because it is not true. I did not send the unwanted text messages to the manager because he stated that nothing would be done until he received full payment. I was told that I would have to handle the harassment on my own. I was NEVER given an option of reimbursement. I was told that upon receiving full payment, they would send someone out to repair the damages. I told the manager that I did NOT want anyone else from his company to touch my furniture and because of the creepy text messages from his employee...I definitely did NOT want anyone else from his company to come to my new residence. The manager can clearly look at the screenshot to access the date, time and messages to see that he wasn't just telling me he made it home safely. I NEVER asked him to text me nor did I respond. I have filed a complaint with the Adjutant General's Office of Illinois. The complaint is being worked on as well on this same matter. I am not paying for this unprofessionalism. This company not only damaged my furniture, but they damaged the rental property that I moved from which resulted in a forefiture of my security deposit, the damages to my furniture is too severe to repair and that mover who used my information to send creepy text knows exactly where I stay in which I'm stuck in a 12 month lease. There is not a valued price that I'm going to pay for this..I just hope that this does not happen to anyone else....especially another single female.

I am in receipt of [redacted] response to my letter to the Revdex.com. Again, I apologize that [redacted] is unhappy with the outcome. I am not required nor did I feel it was necessary to view the damaged walls, as [redacted] seemed very reasonable over the phone and very pleasant to deal with. Again, he stated that the damage was something his builder could repair and he acted as if the repair was no big deal. "I am not the kind of customer that is unfair and will try to get you".
The bill I received after the repairs were completed included 23 hours of labor. I have spoken to several contractors since and they all agree that 23 hours of labor is outrageous for damage to the walls related to moving. I have never had a team of movers in my 7 years in business create any wall damage that required 23 hours. [redacted] movers are still employed with my company and I have never had a complaint like this.
[redacted] has since cashed the $325.00 check, which is a very fair and reasonable amount. Per my insurance carrier I did not have to reimburse him anything, but I felt it was the right thing to do. My apologies again that [redacted] is unhappy with the outcome

Mr. [redacted] paid for 2 men\1 truck and was provided with 4 movers\1 truck moving him out of his apartment. Two Men and a Truck provided extra labor at no cost to Mr. [redacted].Mr. Munhnick has not been open to discuss any issues that he has reported to the Revdex.com. He has not returned any of our phone...

calls made on May 29th & June 9th.An estimate is given based on the items and the moving environment that the customer describes over the phone. An estimate can fall below the hours or go beyond the hours, nothing is guaranteed or promised. Two Men and A Truck does not promise to complete a job in the estimated time given.Mr. [redacted] hired Two Men and A Truck to move him out of an apartment in Kensington MD, 20895 on May 28, 2015. He reserved 2 men/1 truck with an estimated time frame of 4 hours moving an hour away to Frederick MD 21702. The building that he was moving out of had a broken elevator with no freight elevator, so the movers were forced to share one elevator and hallway with other tenants traveling in and out of the building. The broken elevator and sharing an elevator created a long walk to and from his unit on the 6th floor to our truck. A broken elevator will always delay a move.Management visited the move that day twice, considering the conditions he was told we would do the best we could to finish the move within the estimate time frame. 3 1/2 hours into the load with the unload 55 minutes away, the customer was fully aware that the estimate would not be met. Each truck is equipped with GPS which shows that it took one hour and 15 minutes with a bit of traffic to reach his unload location with no stopping. Two Men and A Truck follows each and every move throughout the day and follow up the next day. Mr. Munhnick has not been open to discuss any issue that he has reported to the Revdex.com. He has not returned any of our phone calls made on May 29th & June 9th.A service was provided and completed for this customer. If he would like submit a damage claim, he would need to contact our office.Please remove this complaint and mark as invalid.Juliana J[redacted] Two Men and A Truck "Movers Who Care"[redacted] Rockville, MD 20852

From our Terms & Conditions- Mover's Liability:
Furniture or other articles made from pressboard or particleboard are
relatively fragile, and not suitable for transportation after being assembled.
Therefore, unless the article has been fully disassembled before the Mover
takes possession of...

it, the Mover assumes no liability for any damage to
any article made from pressboard or particleboard. The shipper may
tender such articles to the carrier without prior disassembly, but solely at
the shipper's own risk, and the shipper thereby waives and releases all
claims for damage to that article against the Mover, its agents, employees,
officers, successors and assigns.
While moving the customer's partially disassembled desk, the item fell apart under its own weight, due to structural integrity and inherent weakness. Per our Terms, Mover shall not be liable for this claim. I am sorry to give this news, and wanted to help the customer in any way possible. We did contact the manufacturer of the desk, and forwarded the customer the contact information to order replacement parts.

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Description: MOVERS, MOVING SERVICES-LABOR & MATERIALS, MOVING SUPPLIES, PIANO & ORGAN MOVING, MOVERS - OFFICE, MOVING & STORAGE COMPANY

Address: 4230 Industrial Center Ln NW STE 200, Acworth, Georgia, United States, 30101-6706

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