Ultimate Rides, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have done everything we could to get this part ordered for the customer. Every one that we have ordered gets to us and then we see that its the wrong part so we have to send it back. We contacted the customer asking them to stop at any Dodge dealer to have them get us the correct part number and...

the customer refused.We have another part on order for them, hopefully when it arrives it is the correct one. If this one is not correct the customer will need to help out and stop at a dodge dealer. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
There should be something in place for a dissatisfied customer regardless the issue . I refuse to pay anything you guys claimed to fixed it when you didn't I even showed the service man the picture of the seven codes and that went by unnoticed! Something else needs to be done. Y'all had the opportunity to call and cancel the loan but you chose not to. That is ridiculous

There is no message attached? I am unable to offer the customer anything more then what he received. As I stated previously everything worked at safety inspection and delivery. Customer also signed the AS/IS agreement and didn't purchase a warranty. Customer was told to bring the vehicle back and we would repair at no cost to them. They didn't want to bring it back so they just went and had it repaired. We DO NOT pay other service facilities we have 3 of our own. The customer chose to have it fixed without bringing it to us. We have no proof that the A/C didn't work either because we never got the chance to inspect it. Because the customer did what they wanted there is nothing else we can offer we already tried.

We do not exchange vehicles. The customer can call our service department to have the vehicle fixed, she pays for part we cover labor at no charge.

We kept fixing what the codes read from the check engine light. When you buy a used vehicle, (not new), things can happen at anytime. This is nothing we can determine on any vehicle. After we would fix something on the vehicle we would drive it several times to make sure the light didn't come back on. It is unfortunate that when the customer picked it up the light came back on. When a customer gets attorneys involved the employees do not get involved any further, it is then in the customers hands. This customer was extremely rude to everyone from the get go acting as if they purchased a brand new car and it needed repairs. They bought used. As for financing, this customer is a tear 9 with CAC which makes financing very difficult. Yes a big down payment is required and they could not come up with the money on the vehicle we found that would work out for CAC. Again, we offered to repair the Jeep since they didn't have the down payment and never heard back from them. Also, with CAC there are different departments that don't work with each other. The dealer division is completely different from where the customers call. Nobody here is making false statements about what CAC told us.We had also told this customer that we may have to try several steps in order to get the problem with Jeep repaired and at that point they got upset and wanted out of the Jeep completely when we offered to repair until its right.

The customer had brought the vehicle in for a check engine light, we brought the vehicle in and repaired the problem that made the check engine light come on. After some time the check engine light came on for a completely different reason. We had told the customer that we would repair the vehicle,...

but she would have to pay for the part and we would do the labor at no cost, we never heard back from her since. This offer still stands if she would like to call and set up a service appointment.Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The issue on my vehicle started within the first week of purchase and the priblem was the sane for the 8 months I had the vehicle. The  problem was always the same everytime I brought the vehicle in and they could never fix it. I was told on several occassions if I did not feel safe they would trade the vehicle out and that was all a lie. Not only did I have to drive every week to the dealership for repairs on the same on going issues but the very next day they said my vehicle was done my engine light came back on. Nobody ever returns my calls when I am told they will and when you do speak to someone they are extremely rude. All iever get are lies from them if I am on the highway with my child or alone and I cant not accelerate that is not safe one bit! And they can not fix the problem. And I was told since I am basically threatening them by filing a complaint with the Revdex.com and the state attorney general why should they help me. This place is very unprofessional and they do not have good mechanics they go through them like water. I should be able to get a trade for the same value or my 5500 back on my downpayment. They are not willing to help at all I have saved voicemails from several employees to keep this issue a secret and not to tell anyone. Also when asked what kind of vehicle I would want as a trade I let them know either an SUV or a pick up truck and if it had a tow package that would be a plus. I did not need to have a bigger vehicle or any of that but I didnt want a piece of crap either I want a safe vehicle. And of course seeing how the jeep only has 65000 miles on it I did not want a car with 150,000 miles. I also spoke with the financing company and they told me they information that I have been given is false. They said that the only thing they need is the vehicle paid off and with the purchase price of the car being 9,995 and me only owing 5,400 and I also put 5,500 down the dealership would pay that balance off and I was eligible for a new loan through them if Ultimate ride would trade the car out. I was also told that I was not required to pay another down payment that it is up to the dealership if they want a down payment but CAC (financing company) doesn't require a down payment. The dealership told me they would loose money if they did the trade even if the vehicle was the same value as my original purchase
Regards,
[redacted]

From my understanding, [redacted] had the car a few days and the oil light came on and we repaired the problem by replacing the oil pick up tube, which is very common in audi / VW vehicles. The light was not on prior to the sale or when [redacted] test drove the car, it did come on a few days later and...

Ultimate Rides repaired the problem. 2 months later [redacted] had a problem with the car, we looked at the car and we were then told that the car was looked at by another shop. We felt that the problem had something to do with the repairs done at the other shop. We then recommended that he take the car back to the shop that had previously worked on it. [redacted] spent $2100 on repairs at that shop and the car ran worse. If [redacted] purchased a warranty he can take the car anywhere of his choice to have it fixed.We believe that the repair shop may have missed a crack in the head or not resurfaced head when had repair done. We are not the shop that did that work. We will help [redacted] in making a warranty claim if he doesn't know how, but if he paid the other shop money to repair the car, that shop should take care of it.

Because this is from a purchase 3 years ago, I can offer repairs at dealer cost to the customer.Thanks

There was a miss communication between employees here. I had mailed [redacted] the form that we needed an original signature on and it was returned by mail for wrong address. All the contact info I had for [redacted] was old and I didn't have current address. I called [redacted] as soon as I got this...

complaint to explain to him what happened. I got his current address and am mailing the proper form. He also stated that he will drop this complaint and get it deleted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I haven't changed my phone number ...or not answered any phone calls  from ultimate rides .. I check my emails multiple times a day? I did speak with the  mechanic and the deal he offered was that I would pay for new tiers out of pocket and there would be  an attempt at getting a refund for the old ones (with no guarantee )   that is the deal that made me decide to file the complaint ... I asked for other points of contact and for the owner to contact me  to no avail.  To beat a dead horse I NEVER MADE ANY SPECIFIC REQUEST PERTAINING TO TIRE SIZE OR LOAD RANGE ONLY BRAND AND MODEL.  I guess it was my responsibility to do so instead of relying on the shop. I  usually purchase tires from a local shop and have never had any issues. I will except nothing less than 4 new tires of the proper size load range (ply) and make of my choice at no coast to me otherwise my ONE online  review and the Revdex.com complaint will remain as my only source of compensation. Again my phone is working properly and  my address has not changed if there is any I can do to make it easier for you to contact me please  let me know . I would love to receive a phone call Jeff as I understand your contact info is  private.  
Regards,
Nick [redacted]

I have offered the customer all that I can offer. Nobody lied to the customer, they purchased a used vehicle not a new one. They were offered an extended warranty that is good state wide and they opted out of that option. After putting several miles on the vehicle a problem occured that was out of our control. The customer was more then welcome to bring the vehicle back for service and chose not to.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I understand that you can't know if the car's fuel gauge will be accurate before the car leaves the lot, but when trying to fix this issue you created more issues with the car. You had to replace the radiator and that was done wrong because we ended up having to install an intercooler. You also tried fixing the fuel gauge which was done wrong and caused a gas leak. When the car was taken to Matthews Tire they had issues just trying to get the parts you tried working on off.  We did contact you when issues arose and you didn't send us away. The point here is that we did not you doing work on the car after the fact you "tried" fixing it. You created more issues with the car when you did work on it and we wanted it fixed properly. We do appreciate the offers you gave us to have you fix this problems, but we did not have the time and money to keep running back to Oshkosh every week. The car is fixed and running fine now after we paid too much money to have the repairs done. We hope that we can come to an agreement with this issue. Can you meet us half way at least with the repair costs we had to have done by Matthew's Tire?
 
Regards,
[redacted]

Review: I contacted the dealership on March 23rd to inform them that I had traded in the vehicle that I purchased an extended warranty on through them. I contacted [redacted] at the dealership on March 28th via phone to inform him that I would not be able to stop by and personally provide them with the documents they needed to process the refund. He informed me scanned email copies were fine. I submitted the required documents on March 30th, and sent a follow up email on April 1st which Jim responded back confirming they had received the documents. This was the last time the dealership responded to my communications regarding the refund. I sent a follow up email on April 15th and again on May 28th both times with no response and the dealer has yet to refund me.Desired Settlement: Dealer needs to refund me for the unused portion of my extended warranty.

Business

Response:

There was a miss communication between employees here. I had mailed [redacted] the form that we needed an original signature on and it was returned by mail for wrong address. All the contact info I had for [redacted] was old and I didn't have current address. I called [redacted] as soon as I got this complaint to explain to him what happened. I got his current address and am mailing the proper form. He also stated that he will drop this complaint and get it deleted.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased this vehicle at the end of January 2015. The very next day I purchased this vehicle I pulled the owners manual out and marijuana fell out of the book. I had to wait to contact Ultimate Rides because they were closed. Once I finally got a hold of them and told them what happened they didnt seem to care as if I were lying. That week my engine light came on it. I called them and took my car in it was a O2 sensor I was told. They cleared my code and told me to call if it came back on. Well it came back on and once again I had to take my car in for possible repairs. They said they fixed the O2 sensor. I picked my car up the very next day the engine light came back on I had to go back in they once again cleared the code I was told my computer needed to refresh itself. The next day my engine light came on again along with a esp and traction light where we could not accelerate in the vehicle. I called them and had to go back in with the car. Well here it is September 21 2015 and I am still having the same issues with my vehicle. I talked with both owners last week and told them I do not feel safe in this car anymore and I would like to trade my vehicle in for something different or be fully reimbursed I was told that would be okay come in and we can do this for you. Well time came for me to come in and I was told they would not trade my vehicle or reimburse me. Then I explained to them I was filing a dealer complaint through the state and through the attorney general and I was told by the owner do what I feel is necassary. I said I am trying to work with you here and I keep getting tossed around and wasting my time on a car they can not fix. Everytime I take my car to them the very next day my engine light comes on and I hear we drove you car it did not come on for us. Well it came on again for me and it is the VERY same issue. I called the owner again on 9/19 and told them they need to trade this car out now it is not safe when I drive on the highway or even city street and I can not accelerate my vehicle I have a child and I do not want an accident as a result of them not being able to fix this car. He told me he would trade the car out I said can I come in and test drive a vehicle to see if I like it he said sure. Well I got there and was told basically I would need to make more payments on the car I have now and they are waiting to see if the finance company would let me trade my car out and I was also told by the owner the deal would have to make sense for them. Really I paid 5500 dollars as a down payment and my vehicle payments are 231 a month and I been dealing with the same issue since the first week I had my car. I contacted the finance company and was told they were allowed to trade my car out and the owner told me he needs to be able to make money and he would decide if it was worth it to him. There is no reason almost 8 months into having this vehicle the same problems keep happening and I keep getting the same run a round from the owners.Desired Settlement: I would either like my full refund of 5500 back plus the monthly payments of 231.18 since February 28th 2015 to present or I want a different vehicle on trade with the equity transferred over to the new vehicle with no down payment needed.

Business

Response:

Customer has not paid on any repairs to this vehicle. A check engine light can come on for several different reasons and one thing can be fixed and the light can come back on for other reasons. That is what happened in this case. We had the vehicle taken to Kolosso (jeep experts ) and they apparently couldn't figure out the problem either. Either way we agreed to repair the vehicle until the problem was taken care of. At this point they just wanted a bigger vehicle with a tow hitch. We did a new credit application with the customer and we needed money down and had to find a vehicle that would work with the troubled credit program. We did find a vehicle that would work but the customer could not come up with the down payment needed. Then we called the bank (Credit Acceptance ) to get a customer payoff for there current vehicle to trade it and CAC told us twice that we had to wait 24 to 48 hours because this customers info was in there legal department and that's all they would tell us because we aren't the account holder. Unfortunately, there wasn't much we could do at this point.We tried very hard to please the customer as well as just repairing her current vehicle, but we believe at this point she just wanted out of the Compass to have something bigger so we never heard back to find out if they would have the full down payment.

Consumer

Response:

Review: I purchased a mini cooper s in the beginning of February of this year. The sales men and buyers guide stated that the car was in proper condition and at its blue book value. How ever as the months went buy this became apparent that this was false. After 4 days after purchase the cars battery died. I called the dealership were there mechanic gave me the attitude that they didn't care and that they would not do anything about the car. After this I did not call them back even after the other problems started to happen. It started with a grinding sound on the driver rights side of the car. (later I would learn this was the wheel bearing). At the time I let it be sense it didn't seem to affect the performance of the car. A month after this the power steering went out. I figured that I need to figure out what was wrong and gained some advise from a family member who said that I needed to see a mechanic about it. How ever due to financial problems at the time I had no choice but to deal with it. A few months later in the beginning of August a grinding sound started on the drivers side rear tire. After taking it to a [redacted] foreign auto body in Kaukauna I was horrified to find that there was approx 3,000 dollars worth of damage to the car. Note that this does not include any repairs need to the damaged power steering or electronics in the car. Ranging from the rear parking break witch had been rusted due to the fact that the protective sheath was stripped away. This among other problems. After this some one suggested I get a second opinion due to the high price of the repairs. I took it to Dell's garage in green bay were they gave it a better look. They asked me about how long it was sense I bought the car. When I told them that I had the car for only about 8 months they told me that a lot of damage had been so bad that it was impossible for the damage to have happened during the duration and must have existed at least a year and a half before purchase. This included all four breaks and routers, among others. Sense then I stopped driving the car and for two months I saved up to start buying car parts so I can do as much of the work my self. After receiving all breaks and routers on on December 6th I tried taking the car for repairs how ever not long after I left the engine blew. I believe that the dealership miss handled and is responsible for all the damage to the car. I also discovered threw using the car that the most to the safety censers on the car have been tampered with. In the owners manual and other resources it states that there are sensors for most components, including breaks, fuel, tires and more. how ever over the course of ownership none of these lights have lit up. Also I personally discovered one of these censors already physically pulled under the hood. The light that was meant to show that the hood was not properly shut. I have come to believe that the car was improperly tampered with to hide the preexisting damage that was not omitted to on purchase or shown in value. This means that my life and others were put at risk just to sell a car.Desired Settlement: I require one of two things.

1. Ultimate rides fixes all damage to the car and every thing is brought up to the value of the purchase. This includes the blown engine and the tampered sensors.

or

2. I get a full refund of the $9,000 dollars to the car. Including my $1,000 I put down for the purchase.

Business

Response:

After you purchase a used vehicle there are going to be problems, that's normal after buying a car. We have stated that we are more than happy to help the customer. These repairs happen over a time period of a year. The dealer has no way of knowing what can happen or what repairs the vehicle may need. We will get parts for the customer at our dealer cost and give him a wholesale labor rate of $40.00 per hour. We will do this to try and make the customer happy.

Review: I am writing in hopes we may yet reasonably resolve the issues surrounding the 2004 Nissan Acura MDX purchased from Ultimate Rides on 1-18-2014 through sales associate Jeff [redacted]. At the time of purchase Mr. [redacted] offered the sale of a Mileage Plus Mechanical Breakdown Service Contract , quoting the price of $325.00. As I asked specifics regarding what would be covered he repeatedly said “Everything except routine maintenance.” appearing to become increasingly agitated each time. My sister accompanied me to the dealership and can attest to this.

While the car started rather hard I attributed this to having sat unused feeling secure that were it anything further the service contract would take care of it. Additionally the radio would change station when hitting a bump however as not vital to safety of vehicle I accepted this as part of buying a used vehicle.

On 2-15-14 my significant other and I drove to Chicago. While there the temperature gauge suddenly spiked to red line. Being in the middle of four lanes of downtown traffic it took approximately five minutes to safely pull to side of road and turn off car. The car was subsequently towed to McGrath Acura, where my contact was Mr. [redacted], and we rented a car to drive home. After inspection Mr. [redacted] asked when the radiator had been replaced, as he could tell it was recently, and a faulty hose clamp, known among Acura repair staff to fail, had been used causing the hose to come loose resulting in the overheating. Service logs accompanying the vehicle do not indicate this to have been done. Speaking with a representative at the company underwriting the service contract I was informed this would be not be covered, however if I could locate where the radiator was replaced that entity could be held liable. Subscribing to and consulting Carfax I was able to identify the garages used by the first owner of the vehicle and both deny replacing the radiator. This seems consistent with the maintenance documented in the vehicle handbook. Both Mr. [redacted] and Ultimate Rides manager independently and repeatedly told me the manager had driven the car “over 500 miles” and “hundreds of miles”. However, again consulting Carfax, it can be seen that between the first owner and me that only 472 miles had been added to the odometer. The simplest deduction would be that the radiator was replaced while in the possession of Ultimate Rides though this was denied when asked. Additionally, upon inspection, [redacted] had noted decaying leaves in the HVAC system causing mold and mildew in air circulation, driver front tire stem broken making it impossible to check or fill tire, and that diagnostics registered a fault indicating check engine light had been on, but subsequently reset. McGrath installed new lower hose clamp and filled engine with coolant. The following weekend we traveled to Chicago by train to pick up the car. Driving home from Chicago that evening after dark not only did the radio change station, but the headlights turned off as well. I had to turn the switch off and on twice before lights came back on. We were traveling at 65 miles/hour on interstate in Milwaukee traffic at the time.

On 3-4-14 the Service engine light was on and I took car to local Autozone for a diagnostic check and was informed all six cylinders were misfiring. Staff also informed me of other old codes noted in vehicle memory indicating other sensors had faulted and been reset. The engine being of primary concern the significance of other faults was not looked into further.

Feeling that the lights, misfiring, tire stem, and mold constituted a safety issue and not merely inconvenience I called Ultimate Rides on 3-6-14 certain they would want to stand behind their product. I spoke with Mr. [redacted] who instructed me to bring the car in and it was dropped off on 3-8-14. On 3-10-14 spoke with mechanic and was informed they could not reproduce issue with lights but would look into further at cost of $60.00/hour. Believing this to be under warranty I informed him I would not pay for charge which he took to mean not to investigate further. I was notified of this when I returned to pick up car on 3-15-14.

I took the car to Lakeland Honda on 3-18-14 for evaluation of above concerns. Between 3-15 and 3-18 car was not driven. On 3-19-14 Carol at Lakeland Honda notified me the misfiring was from a leaking head gasket and warp head. She had already contacted the service contract carrier and was informed this would not be covered as “the box for seals and gasket option had not been checked”. Had it been, she informed me, the repairs would have been covered. I spoke again with Mr. [redacted] as he was the person with whom I had reviewed the coverage. The only reply he could offer me was “I didn’t fill out the paper”. I was appalled that, after so carefully asking about service plan coverage and his repeated assurances, he could be so flippant as to put blame on another staff member. During the course of this conversation Mr. [redacted] also said “Well, we bought the vehicle from auction and you never know what you’re going to get.” This statement completely contradicts early assertions regarding the experience of the manager during ‘the hundreds of miles he drove it.’ I suppose this behavior should not surprise me as another staff member told me I should have made sure it was checked as if I should know how the warranty needs to be completed. I feel it should have been the responsibility of the selling agent to clarify some parts of warranty were optional extras and that certain boxes would need to be checked for full coverage. Speaking with service contract staff and again reviewing my paper work, as presented to me by Mr. [redacted], it was at this time I realized I had been charged $1727.00 for the service contract and not $325.00 as quoted.

Resurfacing of the heads and replacement of head gasket, as well as repairing of issue with lights and radio, seemingly invisible to Ultimate Rides repair staff, was completed by Lakeland Honda and car picked up on 4-5-14. Car continued to be hard to start, as noted above, and I felt given other undisclosed issues with car it should be investigated further and returned it to Lakeland Honda 4-8-14. On 4-10-14 I was notified there was little compression in cylinders 4, 5, and 6 with no appreciable evidence relating damage to overheating of engine despite the insistence of Ultimate rides staff, when I called them later that same day that this resulted from the engine overheating in Chicago. As further investigation to cause will cost more than replacing the engine, and as the cost of repair falls to me related to the seal and gasket box not being checked, no further investigation to cause will be done.

Reviewing these preceding events with service contract staff they were very apologetic for situation, though they were not at fault, confirmed that had the paper work been completed as was verbalized to me that repairs would have indeed been eligible under warranty, and were very helpful and made it clear that customer satisfaction was a priority. Conversations with service contract staff are recorded and should be available upon request. They assisted me with cancelling the service contract and refunded $1495.00 of the $1727.00 charge.

Ultimate Rides on the other hand has responded to this situation with lies, by shifting blame to other staff members, and accusing me of, and I quote “just trying to find someone else to blame for you overheating the engine”.

In summary. The only reason I felt confident in buying a used car was because of the service contract as described to me and my sister by Mr. [redacted]. After purchasing the vehicle staff comments went from lauding the vehicles attributes to you never know what you get from auction. When I discussed service contract issues with Mr. [redacted] he did not deny there was error in the paperwork, but blamed it on another staff member. The costs incurred related to issues with the vehicle are as follows and copies of receipts are available:

Tow to McGrath Acura $135.00

McGrath repair $374.30

Rental $219.00

Train $24.00

Shuttle to train $34.00

Lakeland Honda $2166.12

Difference in service contract refund $232.00

Lakeland Honda $3500.00

I feel that a fair and satisfactory resolution to be reimbursed for the replacement motor ($3500.00), the difference of the cost of service contract ($232.00), and the head gasket and resurfacing of head ($1606.70 of first Lakeland bill) for a total of $5338.70.

Sincerely [redacted]Desired Settlement: as noted in above statement.

Business

Response:

WE SOLD A GREAT VEHICLE TO [redacted]. [redacted] HAD NO CHECK ENGINE LIGHT OR MISFIRE OR OVER HEATING PROBLEM. [redacted] BLEW THE HOSE OFF IN CHICAGO AFTER OVER HEATING THE VEHICLE TRYING TO GET OUT OF TRAFFIC. HAD TO HAVE THE VEHICLE TOWED. WHEN IT ARRIVED AT THE DEALER IT HAD NO COOLANT IN IT WHICH WAS WRITTEN ON THE ORDER. AFTER THAT [redacted] HAD COMMON PROBLEMS WHEN YOU OVERHEAT A CAR. HE BOUGHT A WARRANTY THAT COVERS MANY ITEMS BUT NOT SEALS AND GASKETS, WHICH IS ON THE PAPERWORK THAT [redacted] SIGNED. [redacted] CAN CANCEL THE WARRANTY AT ANYTIME. WE DID RECEIVE PAPERWORK TO CANCEL THE WARRANTY.

IT IS VERY IMPORTANT TO SHUT THE VEHICLE OFF WHEN EVER THERE IS A TEMPERATURE SPIKE. WE WOULD LIKE TO HELP HIM GET THE VEHICLE FIXED. WE WILL HELP HIM SAVE MONEY ON THE REPAIRS, WE WILL ALSO GET HIM A DISCOUNT ON THE MOTOR AND LABOR

Consumer

Response:

Very nice people to deal with. The vehicles are fairly priced.

Review: When we purchased the vehicle we were shown a car fax that stated everything as perfect on this car. Within 2 days of purchasing the car the "service engine soon" light came on. 2 days later the "traction control" light came on. I called and they say they would fix it in Appleton. I brought it to Appleton and they said they fixed it and within 2 days both lights were back on. Although this time I asked them to check the rear passenger wheel and let me know why it was pushed forward. When they were done they said it looks as though this car was in an accident. I was floored! They said they would fix it. We bought the car back in October 2012 paying $11,000 and still are having issues with the car. So they had to send it down to Madison to get it fixed because it has unibody damage. We never received a window sticker with our car. When I called and talked to them in December when we were going to get our car back and why this wasn't stated on their inspection that this was wrong. They said it should of been labeled on the window sticker. That's when I mentioned I never received one. To my surprise when our car came back from Madison it had a window sticker in the glove box on top of all of our stuff. When I found out about our car I looked up my rights as to buying a used car. So my rights I asked them to make it right to switch vehicles since this one was unsafe and I have 3 children. They refused!! All I have to say is that we have problems with our doors, rear tailgate and the service engine soon light is still on. I will never go back!! If there is damage done to the unibody and they don't disclose that to the party buying the car then they have to try and make it right or give you a full refund or replacement vehicle!! None of which they have done! I would take a half refund of my loan or exchange!! I feel I have been mislead and taken advantage of!

Business

Response:

The car fax is clean and doesnt show any accidents, if the vehicle was in an accident prior to us owning it and not reported there is no way that we would know. We have worked with Kim everytime she emailed about an issue. We did have her bring it in for repairs and we gave her a loaner to use while we worked on the vehicle. The last time she contacted us by email we told her to bring it in so we could look at it and she didnt respond.

We are willing to look at the vehicle and see what we can do like we always have she just needs to call and set up an appointment.