Ultra Garcinia Cambogia

We have reviewed the customers account. The customer called and spoke to our agent.
We offered him to refund the charges, and issued a RMA number to return the bottles sent.
Please have the customer return the 2 bottles sent to him, using the RMA info given and we will gladly...

issue the refund.
Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this...

action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We see that the customer called us, we checked the USPS tracking info and confirmed that the product did arrive at his location. The customer's IP address matches the billing and shipping address. We believe that the customer is hiding that he in fact did place the order as we have confirmed the IP...

and CVV info on the card used. We would not be able to refund this customer, unless he can return the bottle sent.

Hi, we've checked our database and can not find this customer. We've searched by name, also address and phone, using a few combinations and nothing is coming up.Does the customer have the order ID, that would be on the email sent with there purchase?Or does the customer know the dollar...

amount charged on her monthly credit card statement, along with the company name / phone listed next to that charge?Please provide those details, as currently this appears to NOT be a customer of ours and we are not able to assist, but we do want to make double sure of this, so providing that extra information will help us check.Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In former complaint [redacted], the company agreed to refund $166.94 if I sent back their product. My postal receipt says that they received their product back on 2/12/2014 and I have still seen no refund.
Regards,
[redacted]

We reviewed the agent notes and the customer's report. It appears the agent did inform the customer of the trial offer, and it's terms. The customer was outside the end of the terms window and the agent did cancel her account as requested. The products themselves have a phone number and contact info...

printed right on the label, the website has the same info as well as the offer terms. However we will make an exception and issue a refund to the customer in this case for those charges.Cst Service

We have checked our database, but we do not find any customers using the last name of [redacted] , or the email address of [redacted]In addition, the customer mentions the product she bought was  "Biotin hair supplements"We do not own this product, nor do we have any...

contacts for that company. I'm afraid we are not able to assist further, this isn't our customer. Perhaps the customer has mixed up our address with another company's address, as they use the same fulfillment provider?ThanksCst Service.

Our apologies, we reviewed the notes on the customer account and have issued a refund today for the customer.It may take up to 5 business days (remember this weekend is also a holiday) for it to be received in there account, that time frame is outside of our control.We have also ensured...

the account is closed and no more charges will occur.04/03/2015 03:54pm By Admin - Refunded - $89.74 Trans-ID: [redacted]Thanks for bringing this matter to our attention.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

We have checked our database, but we do not find any customers using the last name of [redacted] , or the email address of [redacted]In addition, the customer mentions the product she bought was  "Biotin hair supplements"We do not own this product, nor do we have any contacts for...

that company. I'm afraid we are not able to assist further, this isn't our customer. Perhaps the customer has mixed up our address with another company's address, as they use the same fulfillment provider?ThanksCst Service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There were two charges of $83.47 made to my credit card.  These should both be refunded as this product does not work.  I did not lose even a single pound using this product.  It is ridiculous that this is still on the market.  The only thing it did for me was make me ill.
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

There were two charges of $83.47 made to my credit card.  These should both be refunded as this product does not work.  I did not lose even a single pound using this product.  It is ridiculous that this is still on the market.  The only thing it did for me was make me ill.

I signed up for a sample of this product and paid to have express shipping to receive the product within 5 days. I received it 3 weeks later. At no time was I informed that there was a 14 days trial period or an automatic autoship program. I now have received a charge on my credit card which has led to me cancelling my card. When I called the number listed I was told that I had signed up for an autoship (no I had not) and that my product had already shipped and I should receive it on Tues (it is now Friday). Where was that service when I paid for not only the sample but express shipping??? What a scam!!!! Stay away from them!!!!!!

our system shows that customer has been issued a RMA number, we are waiting for the return of the package. We have gone ahead and refunded the last charge now, in good fath.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this...

action and, if it does, will consider this complaint resolved.

Regards,

Hi, we have reviewed the customers phone record and case log, we have issued today a refund for the full amount to the customer of $83.74 and have closed any accounts the customer has with us.

Thank you for bringing this matter to our attention, we strive to resolve any customer issue once...

it is brought to our attention.

When I ordered and got the Garcinia and the cleanse, I received an e-mail and the e-mails did NOT state there would be a reoccurring charge. I received a shipment of the Garcinia and did NOT order it. That is when I found that I have been charged for these products I DID NOT order. I wanted to ship the product back and get my money back that I did NOT ok for them to automatically take out of my account. For being a business it seems like a scam, and all the fine details are not in black and white for all of us to see them. All I want is, is my money back! When dissatissfied, money back...no questions!!

Hi, we've checked our database and can not find this customer. We've searched by name, also address and phone, using a few combinations and nothing is coming up.Does the customer have the order ID, that would be on the email sent with there purchase?Or does the customer know the dollar...

amount charged on her monthly credit card statement, along with the company name / phone listed next to that charge?Please provide those details, as currently this appears to NOT be a customer of ours and we are not able to assist, but we do want to make double sure of this, so providing that extra information will help us check.Thanks

Hi we have refunded the  $83.47 as per customers request

We have checked our database, but we do not find any customers using the last name of [redacted] , or the email address of [redacted]In addition, the customer mentions the product she bought was  "Biotin hair supplements"We do not own this product, nor do we have any...

contacts for that company. I'm afraid we are not able to assist further, this isn't our customer. Perhaps the customer has mixed up our address with another company's address, as they use the same fulfillment provider?ThanksCst Service.