Ultra Garcinia Cambogia

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and,...

if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Hello,This business has send they refunded me and the case was closed. This company has never refunded me and still needs to. How do I reopen this case? Please have someone call me. ###-###-####

Yes, I have checked with my  bank. There is no incoming reimbursements and there is no history of any from that company as well. Please reopen this case.

Regards,

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

After reviewing the customers account, we have issued the refunds for the customer.

We have issued a refund for the customer, and have spoken to our phone agent, on proper procedures to follow if a customer asks for the legal dept contact.

Thank you for bringing this matter to our attention. As the customer points out, they did not read the terms and conditions of the offer, which indicates that though we try to educate the customer as best as possible, it is the customers own fault for not reading fully the terms and conditions. Our...

system notes indicate that the customer did receive the bottles, yet never contacted to to report receiving all those extra bottles or attempt to return them when they arrived. This indicates the customer was actively attempting to defraud us, by not intending to receive these extra bottles. 

That being said, we have issued two refunds of $83.47 for the customer today.

The 3rd charge of $83.47 has already been disputed by the customers bank so we are not able to refund it at this time, as the bank is now handling that refund.

In regards to the [redacted] charges the customers mentioned, we are unable to assist as that is not our company, nor do we have any connection to them.

Thanks Customer service.

we have found the customers order and have issued the refund.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

There has been no refund for this item. It is through my debit/credit card from my bank. It is under a Wells Fargo Visa card. There is no record of n\any refunded or credited transactions. There is no incoming payments from the company. There was only records of outgoing payment. Please let me know what other  information you need to get my refund back asap.

Thank you 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform...

this action and, if it does, will consider this complaint resolved.

Regards,

We have looked and find the intial shipping cost the customer paid, but our system isn't showing they were ever charged the $84 amount. Therefore we can not refund it, as it was not charged.

Our apologies, we reviewed the notes on the customer account and have issued a refund today for the customer.It may take up to 5 business days (remember this weekend is also a holiday) for it to be received in there account, that time frame is outside of our control.We have also ensured...

the account is closed and no more charges will occur.04/03/2015 03:54pm By Admin - Refunded - $89.74 Trans-ID: [redacted]Thanks for bringing this matter to our attention.

This is a total scam! After 2 weeks they charge you for the "free trial" I was finally able to get a refund, but they charge a "restocking fee" what a joke!

Hello

We have processed refund for $83.47

Thanks

We reviewed the agent notes and the customer's report. It appears the agent did inform the customer of the trial offer, and it's terms. The customer was outside the end of the terms window and the agent did cancel her account as requested. The products themselves have a phone number and contact info...

printed right on the label, the website has the same info as well as the offer terms. However we will make an exception and issue a refund to the customer in this case for those charges.Cst Service

We see the refund was issued on the 12th.

The customer did return the packages, but the packages were open and used, per our terms and conditions we would be happy to refund customers on unopened items, the customer was advised of this when the RMA number was issued. We will make an exception in this case, and issue the refund.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I took back the 2 unopened bottles almost 3 months ago.  Shame on you for accusing me of Defrauding. 

My argument is I hold Ultra Garcinia Cambogia responsible for charging me for [redacted] 2 times.  I never got the bottles either.  Ultra Garcinia Cambogia was the only company to have my credit card number.  Why would I want 2 products ordered at different times and they do the same thing?  I don't believe they don't have connections with [redacted] just because they not. Regards,

The Refunds the customer requested were issued on 4/17

$72.47 Trans-ID: [redacted]

$83.47 Trans-ID: [redacted]

$72.47 Trans-ID: [redacted]

Which is $228, more than the customers original request.

We have issued the full refund for this customer.