This company seems to have found a way to ship expensive items to people who have not ordered them. I received tools totaling $934.48 and I have no idea how they obtained my name and credit card information. I am willing to return them, but they refuse to pay the return fee. I have advised the credit card company of this situation.
Customer claims they ordered a black chalkboard, this is not true the customer ordered A chalkboard, item [redacted] Adjustable Easel With Magnet Board-ChalkboardThe listing nor the picture indicate a color, if no color is specified by the customer green is shippedAs a courtesy to the customer we offered to send them a black chalkboard replacement board at our expense, although their was no errorThe customer could switch out the board very easily according to the manufacturer without having to exchange the entire unit, all we require is for the customer to pay the freight on this replacement since again there was no errorCustomer refused this offerAt this time, their options are to keep what they have, pay for the freight on the replacement board or they can return the item at their expensePlease return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Warning! they sell Chinese junk and will not stand behind itI bought Their Leisure Season Buffet Server BSWhen I received it and opened the box there were numerous amount of pieces which were either broken or fell off (lack of staples & no glue)I repaired them and made them better than they were manufactureOnce I had the buffet built I proceeded to peel off the Chinese plastic protective off of the stainless steel tops.Well it appears that this product actually must of came here from a slow boat from China, for it was baked on and left a film on the topsI notified the company to see if I could just get replacement topsThat's when they informed me that they do not have tops available for this product which comes from China and that I should try a cleaner to get it offWell I tried the cleaner and no way will it come offSo I contacted them again and tried to get the replacement topsThat is when they told me there is nothing they can do and that there policy states no return on furniture, plus they never had this problem with anyone elseI then proceeded on a different route, seeing that I bought this product through Sears web siteAnd Sears came back with the answer from Unbeatablesale.com, no returns allowed on furniture and that I had used abrasives on themBut their return policy does state that they "will replace parts that are damaged"This just tells me that Unbeatablesale.com is just a company making good money selling Chinese junk and not concerned about the product they sell or customers
Hello, The customer purchased an item from Unbeatablesale.com and we supplied the orderThe customer seems to have some confusion in regards to how we ship our itemsAn order was placed for one of our millions of items and we sent it to one of our many warehouses to fulfill and the ship the item to our customerThey paid us and they follow our polices, it is our orderWe are an online retailer we are not a manufacturer, most companies operate in this way, [redacted] , [redacted] etc get their items from ALL overWe attempted to explain this but apparently the customer has an issue with our warehouse that shipped the itemThey had another order which was fulfilled in the same manner and they did not have an issue with that order.The customer received the correct item ordered from us, with no issue of Unbeatablesale.comIf they do not want the item because they have an issue with the company who ships it that is completely up to the customer, however; they will be responsible for returning the itemWe do not issue labels and we do not refund shippingYour RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] *Lakewood, NJ
Complaint: [redacted] I am rejecting this response because: This is not about buyers remorse, this about misrepresentation The picture and description of this product on [redacted] .com do not represent the product I received These chairs are damaged as the attached pictures indicate Based on what I saw on [redacted] I was led to believe that the chairs I had purchased would have paint and wood that was in perfect condition, not have holes drilled everywhere and painted sanded off in numerous places as well There is also nothing that indicates you cannot return the product when you are in the purchasing phase on [redacted] All the detailed return information provided by UnbeatableSale is available after you purchase the product and if you really hunt for itUnbeatableSale does not have an excellent return policy as they claim, nor do they care about customer service or I would not have to resort to filing a claim with the Revdex.com This should have been handled when I initially contacted them The return authorization was not given until I gave the seller a poor rating on [redacted] And it should be no surprise that I was not willing to pay to return the damaged chairs at my cost [redacted] does not get involved in disputes between buyers and seller regarding the condition of the product received, you are left to handle it on your ownThe number of Revdex.com complaints lodged against this seller should be some type of indication of how difficult they are to deal with Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,
I purchased an item that was wrongly listed by Unbeatable Sale on [redacted] Upon receiving the item I immediately contacted customer service about the issue An RMA was given to have the item shipped back for a full refund After confirming that they have received the RMA Unbeatable Sale went ahead and charged me a shipping fee and a surcharge fee stating that they did not authorized the return I've been doing online shopping for over years and this company is the WORST company to deal with Please beware when purchasing
In regards to this order, it is customary that a customer would not be charged until an order ships UNLESS they use [redacted] [redacted] , per their guidelines, takes the money immediately from the customer so since the customer used this method of payment this is why the money was taken outThis has nothing to do with a seller.Unfortunately, this order had to be cancelled as this particular item was discontinued by the manufacturer and they did not have stock to fulfill the customers order, We do apologize as this is not standard and we were unaware of the situation prior to the order being placedGenerally, inventory is accurate and the customer would not be able to place an order for an item that is no longer availableThank you
We have received no photos, if they were sent through [redacted] they will be blocked they need to be sent directly to [redacted] The item was not signed for, the freight company left the item at your door without a signature?
Buyers claim is falseThe customer received what was ordered, here is a link to the item purchased: http://www.unbeatablesales.com/ [redacted] As a courtesy, we allowed this customer to keep our item, which was correct, free of chargeWe do not refund original shipping charges.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued
We have no record of selling this item at this costPlease provide a screenshot or some proof that this was in fact our listing.I have gone through every order ever sold for this item and we have never sold this item at this price, which is less than our cost.The current selling price is $189.71, the customer may use coupon code ' [redacted] ' for 10% savings.Thank you
Hello, The customer emailed us on 6/27, item delivered 6/1, stating "I unpacked this item this weekend only to find it was cracked at mounting baseI no longer have original box but want replacement ." The customer was advised the same day that we do not accept returns/exchanges without the original box but we would contact our manufacturer to see what could be doneWe contacted the manufacturer and they stated they would file e damage claim, however; the results would probably not be favorable as the customer disposed of the box which needs to be inspected when filing a claim to see how the damage occurredCustomer was sent this email on 6/29, "I will file a claim with the Manufacturer on this, I am not sure if I can get this covered but I will try I would normally file a damage claim with UPS but you had stated that they threw away the box, when claims are filed and inspected the customer needs to have all the original packaging and the original box or the claim will be denied."The claim takes 7-business days and the claim has been deniedWe are unable to accept the return of the item for an exchange without the box as stated below in our return policyWe had advised the customer of all of this as well prior to this Revdex.com as you can see from our emailsThis matter is closedPLEASE SEE OUR RETURN POLICY: Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued
I ordered the [redacted] # [redacted] white seal last weekOn 1/7/I received E-mail with tracking number told should be delivered today 1/14/well called ups has not even left CAYet called company and they could not help me was toldQuick to take money but horrible at customer service and delivery
The customer ordered the item "International Caravan TT-SW-006-Royal Tahiti inWood Three Seated Swing" which is a swing onlyThe customer received the SWING ONLY, the stand is sold separatelyCustomer was advised of this and provided with return instructions on 9/25/2015.The customer was expecting a set, but they would have needed to order FOR EXAMPLE: International Caravan Royal Tahiti Seater Swing with Frame and Canopy, which mentions other parts in the description and is much more expensive then the swing only which was purchased from usWe do NOT sell it this wayThe customer claims this is bait and switch, however; that is completely and we have offered both a discount to keep the item or a return on the productWe do not take returns on furniture and this is being made as an exception to the customerWe have a day return period, after that time the return will not be acceptedOur position will not change, this matter was previously addressed directly with the customerThank you
Orders placed on the [redacted] website shipped and sold by [redacted] qualify for free shipping over dollarsThis is a [redacted] specific promotion and does not apply to third party sellers on [redacted] , this information is explained as such on the [redacted] siteSince this customer purchased by Unbeatablesale.com through [redacted] they are subject to our shipping charges, lead time, policies, etcThis is also explained on [redacted] 's siteThe customer called our company on 19-May-to cancel the order due to shipping charges, we offered the customer half off their shipping and they declinedWe have a no cancellation policy so the order was not cancelledThe customers order shipped and was returned and refunded 7-Jun-per our policy.Cancellation Policy We do not cancel orders preship at this timeOur goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possibleFor that reason, once an order has been submitted, it cannot be canceledIf an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refundPlease be sure that you want to make the purchase before submitting the orderOrders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking feePlease - Always provide a valid phone number so that we can contact you to schedule deliveryReturn Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking feeThank you
Complaint: [redacted] I am rejecting this response because: Here are items saying its a bunk bed with trundle and drawers in the description it is unacceptable to have to pay for a business mistake those are copies not something typed up I have the proof I feel I need to be compensated I shouldnt have had to pay any extra Regards, [redacted]
Customer claims they ordered a black chalkboard, this is not true the customer ordered A chalkboard, item [redacted] Adjustable Easel With Magnet Board-ChalkboardThe listing nor the picture indicate a color, if no color is specified by the customer green is shippedAs a courtesy to the customer we offered to send them a black chalkboard replacement board at our expense, although their was no errorThe customer could switch out the board very easily according to the manufacturer without having to exchange the entire unit, all we require is for the customer to pay the freight on this replacement since again there was no errorCustomer refused this offerAt this time, their options are to keep what they have, pay for the freight on the replacement board or they can return the item at their expensePlease return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Warning! they sell Chinese junk and will not stand behind itI bought Their Leisure Season Buffet Server BSWhen I received it and opened the box there were numerous amount of pieces which were either broken or fell off (lack of staples & no glue)I repaired them and made them better than they were manufactureOnce I had the buffet built I proceeded to peel off the Chinese plastic protective off of the stainless steel tops.Well it appears that this product actually must of came here from a slow boat from China, for it was baked on and left a film on the topsI notified the company to see if I could just get replacement topsThat's when they informed me that they do not have tops available for this product which comes from China and that I should try a cleaner to get it offWell I tried the cleaner and no way will it come offSo I contacted them again and tried to get the replacement topsThat is when they told me there is nothing they can do and that there policy states no return on furniture, plus they never had this problem with anyone elseI then proceeded on a different route, seeing that I bought this product through Sears web siteAnd Sears came back with the answer from Unbeatablesale.com, no returns allowed on furniture and that I had used abrasives on themBut their return policy does state that they "will replace parts that are damaged"This just tells me that Unbeatablesale.com is just a company making good money selling Chinese junk and not concerned about the product they sell or customers
Hello, The customer purchased an item from Unbeatablesale.com and we supplied the orderThe customer seems to have some confusion in regards to how we ship our itemsAn order was placed for one of our millions of items and we sent it to one of our many warehouses to fulfill and the ship the item to our customerThey paid us and they follow our polices, it is our orderWe are an online retailer we are not a manufacturer, most companies operate in this way, [redacted] , [redacted] etc get their items from ALL overWe attempted to explain this but apparently the customer has an issue with our warehouse that shipped the itemThey had another order which was fulfilled in the same manner and they did not have an issue with that order.The customer received the correct item ordered from us, with no issue of Unbeatablesale.comIf they do not want the item because they have an issue with the company who ships it that is completely up to the customer, however; they will be responsible for returning the itemWe do not issue labels and we do not refund shippingYour RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] *Lakewood, NJ
The customer was informed of error, they can: keep at a discount return purchase chairs at discountThose are their ONLY optionsThank you
Complaint: [redacted] I am rejecting this response because: This is not about buyers remorse, this about misrepresentation The picture and description of this product on [redacted] .com do not represent the product I received These chairs are damaged as the attached pictures indicate Based on what I saw on [redacted] I was led to believe that the chairs I had purchased would have paint and wood that was in perfect condition, not have holes drilled everywhere and painted sanded off in numerous places as well There is also nothing that indicates you cannot return the product when you are in the purchasing phase on [redacted] All the detailed return information provided by UnbeatableSale is available after you purchase the product and if you really hunt for itUnbeatableSale does not have an excellent return policy as they claim, nor do they care about customer service or I would not have to resort to filing a claim with the Revdex.com This should have been handled when I initially contacted them The return authorization was not given until I gave the seller a poor rating on [redacted] And it should be no surprise that I was not willing to pay to return the damaged chairs at my cost [redacted] does not get involved in disputes between buyers and seller regarding the condition of the product received, you are left to handle it on your ownThe number of Revdex.com complaints lodged against this seller should be some type of indication of how difficult they are to deal with Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,
I purchased an item that was wrongly listed by Unbeatable Sale on [redacted] Upon receiving the item I immediately contacted customer service about the issue An RMA was given to have the item shipped back for a full refund After confirming that they have received the RMA Unbeatable Sale went ahead and charged me a shipping fee and a surcharge fee stating that they did not authorized the return I've been doing online shopping for over years and this company is the WORST company to deal with Please beware when purchasing
In regards to this order, it is customary that a customer would not be charged until an order ships UNLESS they use [redacted] [redacted] , per their guidelines, takes the money immediately from the customer so since the customer used this method of payment this is why the money was taken outThis has nothing to do with a seller.Unfortunately, this order had to be cancelled as this particular item was discontinued by the manufacturer and they did not have stock to fulfill the customers order, We do apologize as this is not standard and we were unaware of the situation prior to the order being placedGenerally, inventory is accurate and the customer would not be able to place an order for an item that is no longer availableThank you
We have received no photos, if they were sent through [redacted] they will be blocked they need to be sent directly to [redacted] The item was not signed for, the freight company left the item at your door without a signature?
Buyers claim is falseThe customer received what was ordered, here is a link to the item purchased: http://www.unbeatablesales.com/ [redacted] As a courtesy, we allowed this customer to keep our item, which was correct, free of chargeWe do not refund original shipping charges.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued
We have no record of selling this item at this costPlease provide a screenshot or some proof that this was in fact our listing.I have gone through every order ever sold for this item and we have never sold this item at this price, which is less than our cost.The current selling price is $189.71, the customer may use coupon code ' [redacted] ' for 10% savings.Thank you
This was cancelled on 21-Feb-per the customers requestThank you
Hello, The customer emailed us on 6/27, item delivered 6/1, stating "I unpacked this item this weekend only to find it was cracked at mounting baseI no longer have original box but want replacement ." The customer was advised the same day that we do not accept returns/exchanges without the original box but we would contact our manufacturer to see what could be doneWe contacted the manufacturer and they stated they would file e damage claim, however; the results would probably not be favorable as the customer disposed of the box which needs to be inspected when filing a claim to see how the damage occurredCustomer was sent this email on 6/29, "I will file a claim with the Manufacturer on this, I am not sure if I can get this covered but I will try I would normally file a damage claim with UPS but you had stated that they threw away the box, when claims are filed and inspected the customer needs to have all the original packaging and the original box or the claim will be denied."The claim takes 7-business days and the claim has been deniedWe are unable to accept the return of the item for an exchange without the box as stated below in our return policyWe had advised the customer of all of this as well prior to this Revdex.com as you can see from our emailsThis matter is closedPLEASE SEE OUR RETURN POLICY: Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued
I ordered the [redacted] # [redacted] white seal last weekOn 1/7/I received E-mail with tracking number told should be delivered today 1/14/well called ups has not even left CAYet called company and they could not help me was toldQuick to take money but horrible at customer service and delivery
Hello, Our records indicate the customer was refunded in full for this order Thank you
The customer ordered the item "International Caravan TT-SW-006-Royal Tahiti inWood Three Seated Swing" which is a swing onlyThe customer received the SWING ONLY, the stand is sold separatelyCustomer was advised of this and provided with return instructions on 9/25/2015.The customer was expecting a set, but they would have needed to order FOR EXAMPLE: International Caravan Royal Tahiti Seater Swing with Frame and Canopy, which mentions other parts in the description and is much more expensive then the swing only which was purchased from usWe do NOT sell it this wayThe customer claims this is bait and switch, however; that is completely and we have offered both a discount to keep the item or a return on the productWe do not take returns on furniture and this is being made as an exception to the customerWe have a day return period, after that time the return will not be acceptedOur position will not change, this matter was previously addressed directly with the customerThank you
Orders placed on the [redacted] website shipped and sold by [redacted] qualify for free shipping over dollarsThis is a [redacted] specific promotion and does not apply to third party sellers on [redacted] , this information is explained as such on the [redacted] siteSince this customer purchased by Unbeatablesale.com through [redacted] they are subject to our shipping charges, lead time, policies, etcThis is also explained on [redacted] 's siteThe customer called our company on 19-May-to cancel the order due to shipping charges, we offered the customer half off their shipping and they declinedWe have a no cancellation policy so the order was not cancelledThe customers order shipped and was returned and refunded 7-Jun-per our policy.Cancellation Policy We do not cancel orders preship at this timeOur goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possibleFor that reason, once an order has been submitted, it cannot be canceledIf an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refundPlease be sure that you want to make the purchase before submitting the orderOrders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking feePlease - Always provide a valid phone number so that we can contact you to schedule deliveryReturn Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking feeThank you
Complaint: [redacted] I am rejecting this response because: Here are items saying its a bunk bed with trundle and drawers in the description it is unacceptable to have to pay for a business mistake those are copies not something typed up I have the proof I feel I need to be compensated I shouldnt have had to pay any extra Regards, [redacted]