The customer recd exactly what was ordered, They ordered one, not of item [redacted] Round Knob Brass and Sterling Traditions - Antique RustThey recd one, as that is what they orderedWe recd an email 21-Feb-2014, answered the same dayWe recd an email 25-Feb-2014, answered the same dayWe recd an email 27-Feb-2014, answered the same day and offered a courtesy refundCustomer was refunded 3-March-2014, and all emails were sent to [redacted] We have already issued a refund and resolved the issue, the customer needs to check their email?Thank you for allowing us to clarify
Hello,The customer ordered TWO - [redacted] Non-Toxic Semi-Moist Watercolor Paint Set - Plastic Oval Pan, Set 16. This is what was received.The customer did not order 32 sets, they ordered two, per their order confirmation. These are individual paint sets with 16 colors... in each set.Due to the customer misinterpreting the listing, we will issue a courtesy refund of the item cost and they may keep what they ordered.We will be unable to ship anything further as there was no error of the seller in this case.Thank you.
Complaint: [redacted] I am rejecting this response because: It doesn't say "BOWL ONLY" anywhere at all in the add it says, " [redacted] Round Bowl" when the words "round bowl" are indicated it is in reference to ROUND vsElongatedwhich is what ALL the toilets sold on [redacted] sayAlso, when it is the "bowl only" it not only states that, but also shows a picture of a BOWL ONLY! The verbage also states, " [redacted] round front bowl Watersense high efficiency toilet" a toilet is a device that can be used to flush human wasteCan a "bowl only" do that? The add also states," Item Package Quantity = 2" Can you explain this as BOWL ONLY is a single item?This is your last chance to be honest, have integrity and follow through with your commitment to the customerIf you choose to don't refund my payment IN FULL, I will be forced to take legal actionI will also post reviews EVERYWHERE expressing my experience with UnbeatableSale, IncI also checked out this company on ***.COM and EVERY review is horrible, ALL STARS, and ALL having had similar experience as mine Regards, [redacted]
Hello, Thank you for your inquiry Firstly, this item was delivered on 6/22/and we have a day exchange/return period which has passed quite some time agoHowever, we already addressed this issue through an escalated issue between ***.com, where the item was purchased, and ourselvesThis item is sold by the each, not a pack, their listing was wrong and the customer received the item exactly as we sell it.Customer called us on 22-Jun-was advised they received the correct item and was given return instructionsOn 24-Jun-2016, we received an escalated issue from ***We offered, as a courtesy, a return shipping label or a discount of 50% off to keep***.com offered this resolution to the customer the same dayWe did not hear back again until 2-Aug-Customer declined our offers, which is fine, as this item is no longer eligible for a returnThe customer may keep the items and this matter is now closed
We advised our shipping warehouse that their first contact was Sep 27, 2016, and they advised the customer will need to contact manufacturer for Warranty Coverage and Trouble Shooting.Fun Wheels [redacted] Thank you
Complaint: [redacted] I am rejecting this response because: UnbeatableSale has not provided any contact information for the manufacturer of the product The information listed on their website is as follows: Manufacturer:SunhillPart Number: [redacted] MSRP:$127.58Sale Price:$Features Weist gazeboEasy assembly with no hardwareConnecting with spring bucklesSturdy, powder coated steel frame & weather resistant gram polyester tan canopy with double roof design promotes air flow while the mosquito netting attaches to keep bugs out with emphasis placed on "sturdy, powder coated steel frame & weather resistant gram polyester tan canopy." This description of the product was obtained from unbeateablesale.com While I appreciate the prompt response from them, it is exactly the same as the initial response, only this time they added that I should contact the manufacturer They did not provide any contact information for the manufacturer Regards, [redacted] ***
Hello, The item was delivered 1/4/16, and may be returned if no longer needed Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ
Hello, Thank you for contacting the Revdex.comUnfortunately, in this case you have filed a claim with [redacted] and we cannot address this matter any differentlyHowever, I will include our response and you may contact [redacted] for further information on this matter"This customer received what was ordered according to how we list the item [redacted] matched us with another selling a different quantity of the itemIn good faith, we refunded the customer for the cost of the item and allowed the customer to keep it."Thank you
We have refunded the customer in full for the wrongly "pictured" item however it did state black patent which means it is shiny, and they can keep it/donate etc As far as the credit deal with [redacted] , this has nothing to do with us and we only refund to the form of payment originally usedWe do not see customers billing information and that is not an offer from our company Thank you
This is a TERRIBLE company with CHEAP products!! DO NOT ORDER FROM THIS COMPANY! I ordered a sleep away baby nursery travelIt is a petition that surrounds a Pack and playFirstly, two ended up being ordered and shipped to me when I only ordered ONE! Well, we used one and it was crap! Complete crap and it ended up tearingWe sent the mess backThey do not send a prepaid mailing sticker so you have to pay for it yourself and the package has to have insuranceI spend on both of the crappy productsWell, they aren't refunding me the original shipping but only for the product cost of I called Amazon and the nice lady at Amazon called UnbeatableSale.incthe lady was RUDE! I told her that I felt like they stole my moneyShe said, well, yea, if that's how you feel but that's our policy." The RUDE, NASTY lady hung up the phone when the conversation wasn't even finishedSo now I'm out of money! I spent almost Bucks on mailing their trash back to them and all I got was lost money and a nasty sales repIf you see that it coming from this business, do yourself a favor and RUN! DO NOT BUY FROM THEM! THEY WILL STEAL YOUR MONEY!
Unbelievable is truly unbelievably horrible to do business withWhen I contacted them to let them know they had duplicated my order and charged me twice, I was treated rudely and informed they would not send a return shipment label I would have to paid to send order back at a cost of $I did not place two orders it was not my mistakeShop.com did return my postage fee not UNBELIEVABLE When I had spoken to the service department manager his response was BUYER BE WHERE!!!!!!! I don't understand how they can have a good record with the Revdex.com when they have so many complaintsTruly buyer be where
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I never received any response from unbeatable saleI check my emails multiple times per dayThe ad does not state how manyI have pics if the ad Although I never received a response from unbeatable sale I did receive an email from [redacted] stating they have credited my account from unbeatable sale Regards,
Complaint: [redacted] I am rejecting this response because:My order clearly states shipping of 3-business days and an estimated delivery of June 5th-9th at the time of purchaseI have NO item, Countless emails sent with NO reply and a repeat message from a company that fails to address my concerns or fix the problemI want a full refund- I don't have anythingYour past the shipping time frame that was agreed uponFix your mistake and own what has happened- Refund my money and deal with your mistakeI have provided proof of my order and what was stated in writing Regards, [redacted] ***
ORDER #: [redacted] REFERENCE #: [redacted] ITEM #: [redacted] Dear [redacted] Thank you for ordering from UnbeatableSale, Incand we are sorry that your order did not arrive as expected.We make every effort to please our customer and always strive to provide outstanding customer service!We would therefore like to offer you an option of not having to have to return it.Please advise if keeping the product at a discount would change your mind, and if so how much ? This option may make the product more enjoyable or useful to you or someone you may know; as well as save time and possible hassle of the return process.Please let me know If of course you would still like to proceed with the return, your RMA # is: [redacted] Please write this RMA# on a piece of paper and attach to the box (Please do not write on the actual item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhile the company does "not reimburse shipping" there should be some flexibility for special circumstances like thisThey did issue a refund on the shipping a couple of days ago Regards, [redacted] ***
I do apologize for how you were treated by our companyThis is not the way our employees are trained and I will pull the calls of both reps for additional training I do see the order was shipped after we had been advised from the manufacturer of the back orderThis is not normal business practice but again, we do have to follow a procedure with cancellation which is why you were informed of what may occur if the order could not be cancelled.We have sent a return shipping label via email to absorb the cost of your return freightPlease advise if you have received this label?
Complaint: [redacted] I am rejecting this response because: While the refund for the one damaged chair is a nice gesture I still have a table and only three good chairs This does not resolve the issue when what I ordered was a table and four chairs Regards, [redacted] ***
This customer was advised on multiple occasions that this order was refundedAt this point this is an issue between her and her credit card companyThank you class="OrderRow">Description: Credit - Order # [redacted] Order Number: P.ONumber: Customer ID: [redacted] Invoice Number: [redacted] n/a [redacted] ***US United StatesPhone: [redacted] Shipping: Tax: Total: USD (466.83) Payment Information Date/Time: 08-Nov-11:50:EST Transaction ID: [redacted] Reference Transaction ID: [redacted] Transaction Type: Refund Transaction Status: Refund Authorization Code: Payment Method: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]
The customer recd exactly what was ordered, They ordered one, not of item [redacted] Round Knob Brass and Sterling Traditions - Antique RustThey recd one, as that is what they orderedWe recd an email 21-Feb-2014, answered the same dayWe recd an email 25-Feb-2014, answered the same dayWe recd an email 27-Feb-2014, answered the same day and offered a courtesy refundCustomer was refunded 3-March-2014, and all emails were sent to [redacted] We have already issued a refund and resolved the issue, the customer needs to check their email?Thank you for allowing us to clarify
Hello,The customer ordered TWO - [redacted] Non-Toxic Semi-Moist Watercolor Paint Set - Plastic Oval Pan, Set 16. This is what was received.The customer did not order 32 sets, they ordered two, per their order confirmation. These are individual paint sets with 16 colors... in each set.Due to the customer misinterpreting the listing, we will issue a courtesy refund of the item cost and they may keep what they ordered.We will be unable to ship anything further as there was no error of the seller in this case.Thank you.
Complaint: [redacted] I am rejecting this response because: It doesn't say "BOWL ONLY" anywhere at all in the add it says, " [redacted] Round Bowl" when the words "round bowl" are indicated it is in reference to ROUND vsElongatedwhich is what ALL the toilets sold on [redacted] sayAlso, when it is the "bowl only" it not only states that, but also shows a picture of a BOWL ONLY! The verbage also states, " [redacted] round front bowl Watersense high efficiency toilet" a toilet is a device that can be used to flush human wasteCan a "bowl only" do that? The add also states," Item Package Quantity = 2" Can you explain this as BOWL ONLY is a single item?This is your last chance to be honest, have integrity and follow through with your commitment to the customerIf you choose to don't refund my payment IN FULL, I will be forced to take legal actionI will also post reviews EVERYWHERE expressing my experience with UnbeatableSale, IncI also checked out this company on ***.COM and EVERY review is horrible, ALL STARS, and ALL having had similar experience as mine Regards, [redacted]
Hello, Thank you for your inquiry Firstly, this item was delivered on 6/22/and we have a day exchange/return period which has passed quite some time agoHowever, we already addressed this issue through an escalated issue between ***.com, where the item was purchased, and ourselvesThis item is sold by the each, not a pack, their listing was wrong and the customer received the item exactly as we sell it.Customer called us on 22-Jun-was advised they received the correct item and was given return instructionsOn 24-Jun-2016, we received an escalated issue from ***We offered, as a courtesy, a return shipping label or a discount of 50% off to keep***.com offered this resolution to the customer the same dayWe did not hear back again until 2-Aug-Customer declined our offers, which is fine, as this item is no longer eligible for a returnThe customer may keep the items and this matter is now closed
We advised our shipping warehouse that their first contact was Sep 27, 2016, and they advised the customer will need to contact manufacturer for Warranty Coverage and Trouble Shooting.Fun Wheels [redacted] Thank you
Complaint: [redacted] I am rejecting this response because: UnbeatableSale has not provided any contact information for the manufacturer of the product The information listed on their website is as follows: Manufacturer:SunhillPart Number: [redacted] MSRP:$127.58Sale Price:$Features Weist gazeboEasy assembly with no hardwareConnecting with spring bucklesSturdy, powder coated steel frame & weather resistant gram polyester tan canopy with double roof design promotes air flow while the mosquito netting attaches to keep bugs out with emphasis placed on "sturdy, powder coated steel frame & weather resistant gram polyester tan canopy." This description of the product was obtained from unbeateablesale.com While I appreciate the prompt response from them, it is exactly the same as the initial response, only this time they added that I should contact the manufacturer They did not provide any contact information for the manufacturer Regards, [redacted] ***
Hello, The item was delivered 1/4/16, and may be returned if no longer needed Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ
Hello, Thank you for contacting the Revdex.comUnfortunately, in this case you have filed a claim with [redacted] and we cannot address this matter any differentlyHowever, I will include our response and you may contact [redacted] for further information on this matter"This customer received what was ordered according to how we list the item [redacted] matched us with another selling a different quantity of the itemIn good faith, we refunded the customer for the cost of the item and allowed the customer to keep it."Thank you
We have refunded the customer in full for the wrongly "pictured" item however it did state black patent which means it is shiny, and they can keep it/donate etc As far as the credit deal with [redacted] , this has nothing to do with us and we only refund to the form of payment originally usedWe do not see customers billing information and that is not an offer from our company Thank you
This is a TERRIBLE company with CHEAP products!! DO NOT ORDER FROM THIS COMPANY! I ordered a sleep away baby nursery travelIt is a petition that surrounds a Pack and playFirstly, two ended up being ordered and shipped to me when I only ordered ONE! Well, we used one and it was crap! Complete crap and it ended up tearingWe sent the mess backThey do not send a prepaid mailing sticker so you have to pay for it yourself and the package has to have insuranceI spend on both of the crappy productsWell, they aren't refunding me the original shipping but only for the product cost of I called Amazon and the nice lady at Amazon called UnbeatableSale.incthe lady was RUDE! I told her that I felt like they stole my moneyShe said, well, yea, if that's how you feel but that's our policy." The RUDE, NASTY lady hung up the phone when the conversation wasn't even finishedSo now I'm out of money! I spent almost Bucks on mailing their trash back to them and all I got was lost money and a nasty sales repIf you see that it coming from this business, do yourself a favor and RUN! DO NOT BUY FROM THEM! THEY WILL STEAL YOUR MONEY!
Unbelievable is truly unbelievably horrible to do business withWhen I contacted them to let them know they had duplicated my order and charged me twice, I was treated rudely and informed they would not send a return shipment label I would have to paid to send order back at a cost of $I did not place two orders it was not my mistakeShop.com did return my postage fee not UNBELIEVABLE When I had spoken to the service department manager his response was BUYER BE WHERE!!!!!!! I don't understand how they can have a good record with the Revdex.com when they have so many complaintsTruly buyer be where
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I never received any response from unbeatable saleI check my emails multiple times per dayThe ad does not state how manyI have pics if the ad Although I never received a response from unbeatable sale I did receive an email from [redacted] stating they have credited my account from unbeatable sale Regards,
Complaint: [redacted] I am rejecting this response because:My order clearly states shipping of 3-business days and an estimated delivery of June 5th-9th at the time of purchaseI have NO item, Countless emails sent with NO reply and a repeat message from a company that fails to address my concerns or fix the problemI want a full refund- I don't have anythingYour past the shipping time frame that was agreed uponFix your mistake and own what has happened- Refund my money and deal with your mistakeI have provided proof of my order and what was stated in writing Regards, [redacted] ***
ORDER #: [redacted] REFERENCE #: [redacted] ITEM #: [redacted] Dear [redacted] Thank you for ordering from UnbeatableSale, Incand we are sorry that your order did not arrive as expected.We make every effort to please our customer and always strive to provide outstanding customer service!We would therefore like to offer you an option of not having to have to return it.Please advise if keeping the product at a discount would change your mind, and if so how much ? This option may make the product more enjoyable or useful to you or someone you may know; as well as save time and possible hassle of the return process.Please let me know If of course you would still like to proceed with the return, your RMA # is: [redacted] Please write this RMA# on a piece of paper and attach to the box (Please do not write on the actual item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhile the company does "not reimburse shipping" there should be some flexibility for special circumstances like thisThey did issue a refund on the shipping a couple of days ago Regards, [redacted] ***
I do apologize for how you were treated by our companyThis is not the way our employees are trained and I will pull the calls of both reps for additional training I do see the order was shipped after we had been advised from the manufacturer of the back orderThis is not normal business practice but again, we do have to follow a procedure with cancellation which is why you were informed of what may occur if the order could not be cancelled.We have sent a return shipping label via email to absorb the cost of your return freightPlease advise if you have received this label?
Complaint: [redacted] I am rejecting this response because: While the refund for the one damaged chair is a nice gesture I still have a table and only three good chairs This does not resolve the issue when what I ordered was a table and four chairs Regards, [redacted] ***
This customer was advised on multiple occasions that this order was refundedAt this point this is an issue between her and her credit card companyThank you class="OrderRow">Description: Credit - Order # [redacted] Order Number: P.ONumber: Customer ID: [redacted] Invoice Number: [redacted] n/a [redacted] ***US United StatesPhone: [redacted] Shipping: Tax: Total: USD (466.83) Payment Information Date/Time: 08-Nov-11:50:EST Transaction ID: [redacted] Reference Transaction ID: [redacted] Transaction Type: Refund Transaction Status: Refund Authorization Code: Payment Method: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]