The customer needs to refer to the claim they filed with [redacted] Here is the representation of that claim: This customer received what was orderedThe description does not state the item is blackWe do not accept returns on furniture items but we will make an exception for this customer and allow the returnThe customer can return the item to us to:
Hello, Thank you for your inquiryUnbeatablesale offers curbside delivery only, we do not offer white glove delivery nor was this service paid forIf the customer does not accept delivery, they will be subject to a 25% restocking fee for refusal plus the cost of return freightThis information is located in our return policy on [redacted] , I will post below for your referenceThe customer will need to set up a delivery appointment with the carrier and arrange for her own means to get the item inside.Thank youReturn Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking feeIf the items is damaged in transit or DOA an exchange will be made or refund issued
Complaint: [redacted] I am rejecting this response because:They are cancelling my order simply because they don't like the price that I paid for itThat is unethical and unfairThe issue should be resolved with [redacted] as their business partner, not the consumer who purchased an item listed at a specific price onlineThis company is the most unprofessional company I have ever seen and I will pursue all efforts in getting this matter resolvedI DO NOT WANT A REFUND! I want the items that I purchased, anything less than that is not an option Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: If you look at [redacted] return policy attached, assembled furniture has days (RETURN POLICY EXCEPTIONSIndoor upholstered furniture, including recliners and sofas, and delivered wood furniture must be returned within days of the deliverydateReady to Assemble furniture and baby furniture must be returned within days of purchase.) READY TO ASSEMBLE FURNITURE WITHIN DAYS! According to attached phone record pdf on contacted them on Sept at [redacted] I have been fighting this starting on Sept starting with ***!If you look at attached pdf from order details, when clicking RETURN POLICY DETAILS it clearly states Unbeatablesale doesn't have a return policy and follows that of [redacted] com Below is the response I received from UnbeatableSaleThey want to charge me a 25% restocking fee and I need to pay for shippingThis is not stated in [redacted] return policy! I feel I have provided sufficient evidence and I should be able to return these chairs for a full refund! Dear [redacted] Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expectedUnbeatablesale.com has a money back guaranty on products returned within daysWe do not accept returns after days, however; we are willing to make an one time exception with a 25% restocking fee.Please note: All returns must be in their original carton with all packing material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] Regards, [redacted]
This order was placed on ***.com and fulfilled by Unbeatablesale.com, we are a third party seller through [redacted] and we are listed as the seller next the itemOur polices are clearly listed there as wellThis order was place don 18-Oct-and shipped via freight on 22-Oct-Once an order is shipped it cannot be cancelled and is not eligible for cancellationThe customer was also advise don this information in a phone call to our company on 5-Nov-We do not accept returns on furniture items so at this point the customer has two optionsThe customer can accept delivery of the item that was ordered, or they can refuse deliveryPLEASE NOTE if they refuse delivery they will be refunded less a 25% restocking fee and the return freight fees, these fees will be taken from their refund and this is non negotiableI will post our policies below as listed on [redacted] for your referenceThank you.Cancellation PolicyWe do not cancel orders preship at this time Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possibleFor that reason, once an order has been submitted, it cannot be canceledIf an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refundPlease be sure that you want to make the purchase before submitting the orderOrders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking feePlease - Always provide a valid phone number so that we can contact you to schedule deliveryFreight & Shipping Charge Policy All items sold by UnbeatableSale.com have a set shipping charge based on items weight Most items ordered from unbeatablesale.com are shipped via UPSPlease allow 3- Business days for your order to ship and for any additional transit time.There will be a $Surcharge to reroute any package for any reason.Furniture and Special delivery items may take additional processing timeIf there is an unexpected delay or if any item is on back order, we will email you to let you knowExtra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrivePlease allow at least 1-weeks for all furniture items to shipIf you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locationsWe do not charge you extra shipping for split shipmentsMany of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping, and being shipped to the continental United States.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedPlease Note:1) For all furniture items we will replace any parts that are damaged but the item may not be returned if you changed your mind
Complaint: [redacted] I am rejecting this response because: this company should have at least responded that they were in error; taking it under advisement is not an admission of guilt This company used their Internet storefront to price a seasonal item at a low price of $and then when you click on it their web site responds they are out of stock but call in to the office When you call in they tell you oh, it's not out of stock the price shown is not correct; but wait we can sell you the product for $more than what we are showing it as on the web site Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The business has filed a complaint to receive their money back from the shipper because of the damageThis means not only did I pay for the shipping, they are getting paid from the shipping company as well Regards, [redacted] ***
I ordered what I thought was a table and chairs The description and picture all referenced chairs The Q&A had two specific questions asking if it came with chairs and they both said yes, it came with chairs I called [redacted] because I ordered it through their Marketplace and the associate on the phone agreed that it should come with chairs I did not receive any chairs and when I contacted them they said it was only for the table and it could not be returned (I never asked to return it)After a few back and forth e-mails they ultimately blamed [redacted] for having "misinformation" on their website
Complaint: [redacted] I am rejecting this response because: It is untrueI went back and checkedAn "estimated" shipping cost which could easily be overlooked is on a "preliminary" pageEstimatedBut, on the order page itself there is NO mention whatsoever of ANY shipping chargeOnly AFTER you've paid do you find out the actual shipping charge and the total cost of the transactionThis business is well aware of this, and I believe deliberately keeps all mention of shipping off the order pageThe customer should have a FINAL price before purchasingAnd, this company KNOWS itVery deceptiveBottom line, I paid $for four small bars of [redacted] soapI never would pay that much for soapBecause the item offered is being sold at "twice the price" as in stores, it's easy to assume that shipping is includedThe business is obligated to present a "final price" before the "buy" button is pushedDeliberate deception Regards, [redacted]
For your reference, here is our return policy as listed on the Walmart marketplace:Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedWe do not issue labels and it would be the customer responsibility to return their unwanted item.RMA # is: [redacted] Please write this RMA# on a piece of paper and attach to the box (Please do not write on the actual item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: we had to cancel the order after the merchant failed to deliver it in a timely matter Regards, [redacted]
We have a no cancellation policyAs well, once an order is shipped it cannot be cancelled therefore the customer is expected to accept delivery and properly return the item with a return authorizationIn this case, the item shipped and could not be cancelled the customer refused to accept delivery and refused the order which resulted in large fees that the customer is responsible forAll of this information is located on [redacted] where the item was purchase, the customer can educate themselves on sellers policies prior to placing an orderThe cost of the return freight for refusing the item and the restocking fee were subtracted by what the customer paid for the item and the customer was only eligible for a refund of $which they have receivedThe customer is not due any additional refund, both [redacted] and the customer have been advised of thisThe matter is resolvedSee policies below which customer agrees to when placing an order with our company Cancellation PolicyWe do not cancel orders preship at this timeOur goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possibleFor that reason, once an order has been submitted, it cannot be canceledIf an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refundPlease be sure that you want to make the purchase before submitting the orderOrders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking feePlease - Always provide a valid phone number so that we can contact you to schedule deliveryFreight & Shipping Charge Policy All items sold by UnbeatableSale.com have a set shipping charge based on items weightMost items ordered from unbeatablesale.com are shipped via UPSPlease allow 3-Business days for your order to ship and for any additional transit time.There will be a $Surcharge to reroute any package for any reason.Furniture and Special delivery items may take additional processing timeIf there is an unexpected delay or if any item is on back order, we will email you to let you knowExtra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrivePlease allow at least 1-weeks for all furniture items to shipIf you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locationsWe do not charge you extra shipping for split shipmentsMany of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping, and being shipped to the continental United States.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedPlease Note:1) For all furniture items we will replace any parts that are damaged but the item may notbe returned if you changed your mind.2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or childrens furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened (box open or plastic removed) or any Laptops or PC's.5) We will not accept returns on any Costumes purchased from Auguntil Oct - after October Also, We will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been wornPlease note that costume styles can change without notice due to a change in the manufacturer's productionThese changes, no matter how slight, are beyond our controlWe apologize for any inconvenienceAs part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction
The customer returned the item via [redacted] tracking [redacted] The item was delivered on 7/and was received to the sender, damagedThe customer is the shipper and must file a damage claim to recoup the loss/refundWe will not be refunding them, they must seek reimbursement from the carrier as they are now the SHIPPERWe advised the customer of all of this previouslyAs well, if the item was received by the customer "damaged" at no point in our dealings did they state thisWe have no record of that information Again, this matter is resolvedIt is the customers responsibility to contact [redacted] with tracking [redacted] and filed a claim themselves
On March 15, I ordered a 6-panel folding pet gate that was listed by this company on [redacted] The description stated that the gate was 31.5" tall, and all of the photos indicated the same The item I received was a 6-panel gate, but only 20" tall This was not what I ordered and not at all useful to me The company told me that [redacted] had listed it incorrectly ( [redacted] later told me that Marketplace listings are created by the seller, not [redacted] ) They then offered me a discount on the incorrect item to "save time and possible hassle of the return process", but since this item was useless in containing my dog, I declined They then agreed to set up the return, but told me I had to pay for return shipping I objected because this was their mistake, and they finally relented and sent me a return shipping label The item was dropped off at the [redacted] Store on March and arrived back at the vendor on March On April 6, I sent an email to the seller because I had not received the refund and got no response On April 12, I created an [redacted] Guarantee Claim with [redacted] A couple hours later I received a refund; $which did not include the original shipping charge of $ I updated my [redacted] claim at [redacted] to show that this was not satisfactory to me, and received a response from the seller stating "Please be advised we do not refund original shipping charges" This was their mistake, and I'm the one the ends up out $dollars? I have filed an appeal with [redacted] and they may be able to get this resolved, but that doesn't change the review at all This is not the proper way to deal with customers There are so many options out there and it's not worth any amount of discount to have to deal with a company like this If you see a listing anywhere from Unbeatable Sale.com, Inc., keep looking It's not worth your time or money
The customer will need to take up their complaint with ***, as these are our policies and we were doing [redacted] a favor by helping out with this very old orderWe are not refunding anything additional on this orderWe advised [redacted] the return was at the customer expense and that we don't take returns over days or on furnitureThis matter is closedHere is what was emailed [redacted] FOUR months after the item was ordered: Good morning,The customer received the item un assembled in errorWe sent the customer the brackets that he needs to put the chair together, along with instructions on how to attach the brackets to the chair so it can be assembledThose parts have been receivedThe item is not defective.If the customer no longer wants the item please be advised we do NOT accept returns on furniture and I will be allowing this return as an exception to this policy.The customer is responsible for returning the item at their expense, and the item shipped freight so it will be costlyWe do not issue labels or call tags.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured
Customer recd item on 17-Jun-2016, the same day the customer called stating the item was not to their expectations and they wanted to return itCustomer was sent the below email that day: We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] ***The customer than called on 27-Jul-2016, the customer was advised we do not accept returns after days and they would need to speak with the manufacturer, which they didThe manufacturer advised they share the same policy and they could not send a replacementDue to this, we made an exception and sent the following email: We are sorry that your order did not arrive as expectedUnbeatablesale.com has a money back guaranty on products returned within daysWe do not accept returns after days, however; we are willing to make an one time exception with a 25% restocking fee.Please note: All returns must be in their original carton with all packing material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] The customer responded to us stating something all the lines of who saves the original packaging, so I assume they did notAnd that they didn't want to pay a restocking feeAt this item, since the customer does not have the packaging they cannot return the itemThis is our policy and the matter is resolved
The customer paid $to Unbeatablesale.com through [redacted] They were refunded this amount, we could have sent the customer a free return label and they would not have been charged for the return but the customer sent it back at their expense.They paid $to a carrier not to UBS therefore there is nothing for us to refund as we have already refunded all the customers money that they paid to USWe do not have the ability to refund money that wasn't paid to our companyThe customer has already been told this information on multiple occasionsThis matter is resolved
Complaint: [redacted] I am rejecting this response because: I did call on the actual delivery date April It does not state in the Marketplace website the need to inspect an item as it is delivered Plus, [redacted] called on my behalf And, Even if I only called the [redacted] delivery company that day, it would then be their duty to notify the item's originating company Their failure to accept responsibility for the safe delivery of the purchase is ridiculous, unfair, and fraudulent this is B.Sand I don't mean "business savvy" If nothing else, they should hold the delivery carrier responsible I called immediately to say that the product was damaged They have to have some kind of insurance that they could tap into to relieve this customer of an expensive piece of trash therefore, I should be reimbursed either the cost of the original item or the shipping, but preferably bothAnd if this is how unbeatablesale handles any problems, then they could just be sending out garbage right and left without any accountability WE DID NOT DAMAGE THIS ITEM, WE WANTED TO USE IT IN OUR HOME WE CANNOT JUST DONATE MONEY TO UNBEATABLESALES AND THEIR UNRELIABLE DISTRIBUTING CONTACTS Thank you to the Revdex.com for your consumer advocacyYour help is appreciated Regards, [redacted]
I am rejecting this response because: The timing of their response came only after I filed the complaintThe complaint was true and accurate at the time it was filed I have not yet received a refund, but I have received the Return Label So I am hopeful Thank you for breaking lose correspondence with this company
Complaint: [redacted] I am rejecting this response because: http://www[redacted] .com/ [redacted] This is the item at another site that is not on sale and that they refused to match the price They stated they were not going to lose moneyThey also have not responded to their shipping price/practices in the original complaint This is what it states on their website regarding shipping: "All items sold by UnbeatableSale.com have a set shipping charge based on items weight." Regards, [redacted]
The customer needs to refer to the claim they filed with [redacted] Here is the representation of that claim: This customer received what was orderedThe description does not state the item is blackWe do not accept returns on furniture items but we will make an exception for this customer and allow the returnThe customer can return the item to us to:
Hello, Thank you for your inquiryUnbeatablesale offers curbside delivery only, we do not offer white glove delivery nor was this service paid forIf the customer does not accept delivery, they will be subject to a 25% restocking fee for refusal plus the cost of return freightThis information is located in our return policy on [redacted] , I will post below for your referenceThe customer will need to set up a delivery appointment with the carrier and arrange for her own means to get the item inside.Thank youReturn Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking feeIf the items is damaged in transit or DOA an exchange will be made or refund issued
Complaint: [redacted] I am rejecting this response because:They are cancelling my order simply because they don't like the price that I paid for itThat is unethical and unfairThe issue should be resolved with [redacted] as their business partner, not the consumer who purchased an item listed at a specific price onlineThis company is the most unprofessional company I have ever seen and I will pursue all efforts in getting this matter resolvedI DO NOT WANT A REFUND! I want the items that I purchased, anything less than that is not an option Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: If you look at [redacted] return policy attached, assembled furniture has days (RETURN POLICY EXCEPTIONSIndoor upholstered furniture, including recliners and sofas, and delivered wood furniture must be returned within days of the deliverydateReady to Assemble furniture and baby furniture must be returned within days of purchase.) READY TO ASSEMBLE FURNITURE WITHIN DAYS! According to attached phone record pdf on contacted them on Sept at [redacted] I have been fighting this starting on Sept starting with ***!If you look at attached pdf from order details, when clicking RETURN POLICY DETAILS it clearly states Unbeatablesale doesn't have a return policy and follows that of [redacted] com Below is the response I received from UnbeatableSaleThey want to charge me a 25% restocking fee and I need to pay for shippingThis is not stated in [redacted] return policy! I feel I have provided sufficient evidence and I should be able to return these chairs for a full refund! Dear [redacted] Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expectedUnbeatablesale.com has a money back guaranty on products returned within daysWe do not accept returns after days, however; we are willing to make an one time exception with a 25% restocking fee.Please note: All returns must be in their original carton with all packing material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] Regards, [redacted]
This order was placed on ***.com and fulfilled by Unbeatablesale.com, we are a third party seller through [redacted] and we are listed as the seller next the itemOur polices are clearly listed there as wellThis order was place don 18-Oct-and shipped via freight on 22-Oct-Once an order is shipped it cannot be cancelled and is not eligible for cancellationThe customer was also advise don this information in a phone call to our company on 5-Nov-We do not accept returns on furniture items so at this point the customer has two optionsThe customer can accept delivery of the item that was ordered, or they can refuse deliveryPLEASE NOTE if they refuse delivery they will be refunded less a 25% restocking fee and the return freight fees, these fees will be taken from their refund and this is non negotiableI will post our policies below as listed on [redacted] for your referenceThank you.Cancellation PolicyWe do not cancel orders preship at this time Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possibleFor that reason, once an order has been submitted, it cannot be canceledIf an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refundPlease be sure that you want to make the purchase before submitting the orderOrders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking feePlease - Always provide a valid phone number so that we can contact you to schedule deliveryFreight & Shipping Charge Policy All items sold by UnbeatableSale.com have a set shipping charge based on items weight Most items ordered from unbeatablesale.com are shipped via UPSPlease allow 3- Business days for your order to ship and for any additional transit time.There will be a $Surcharge to reroute any package for any reason.Furniture and Special delivery items may take additional processing timeIf there is an unexpected delay or if any item is on back order, we will email you to let you knowExtra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrivePlease allow at least 1-weeks for all furniture items to shipIf you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locationsWe do not charge you extra shipping for split shipmentsMany of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping, and being shipped to the continental United States.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedPlease Note:1) For all furniture items we will replace any parts that are damaged but the item may not be returned if you changed your mind
Complaint: [redacted] I am rejecting this response because: this company should have at least responded that they were in error; taking it under advisement is not an admission of guilt This company used their Internet storefront to price a seasonal item at a low price of $and then when you click on it their web site responds they are out of stock but call in to the office When you call in they tell you oh, it's not out of stock the price shown is not correct; but wait we can sell you the product for $more than what we are showing it as on the web site Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The business has filed a complaint to receive their money back from the shipper because of the damageThis means not only did I pay for the shipping, they are getting paid from the shipping company as well Regards, [redacted] ***
I ordered what I thought was a table and chairs The description and picture all referenced chairs The Q&A had two specific questions asking if it came with chairs and they both said yes, it came with chairs I called [redacted] because I ordered it through their Marketplace and the associate on the phone agreed that it should come with chairs I did not receive any chairs and when I contacted them they said it was only for the table and it could not be returned (I never asked to return it)After a few back and forth e-mails they ultimately blamed [redacted] for having "misinformation" on their website
Complaint: [redacted] I am rejecting this response because: It is untrueI went back and checkedAn "estimated" shipping cost which could easily be overlooked is on a "preliminary" pageEstimatedBut, on the order page itself there is NO mention whatsoever of ANY shipping chargeOnly AFTER you've paid do you find out the actual shipping charge and the total cost of the transactionThis business is well aware of this, and I believe deliberately keeps all mention of shipping off the order pageThe customer should have a FINAL price before purchasingAnd, this company KNOWS itVery deceptiveBottom line, I paid $for four small bars of [redacted] soapI never would pay that much for soapBecause the item offered is being sold at "twice the price" as in stores, it's easy to assume that shipping is includedThe business is obligated to present a "final price" before the "buy" button is pushedDeliberate deception Regards, [redacted]
For your reference, here is our return policy as listed on the Walmart marketplace:Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedWe do not issue labels and it would be the customer responsibility to return their unwanted item.RMA # is: [redacted] Please write this RMA# on a piece of paper and attach to the box (Please do not write on the actual item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: we had to cancel the order after the merchant failed to deliver it in a timely matter Regards, [redacted]
We have a no cancellation policyAs well, once an order is shipped it cannot be cancelled therefore the customer is expected to accept delivery and properly return the item with a return authorizationIn this case, the item shipped and could not be cancelled the customer refused to accept delivery and refused the order which resulted in large fees that the customer is responsible forAll of this information is located on [redacted] where the item was purchase, the customer can educate themselves on sellers policies prior to placing an orderThe cost of the return freight for refusing the item and the restocking fee were subtracted by what the customer paid for the item and the customer was only eligible for a refund of $which they have receivedThe customer is not due any additional refund, both [redacted] and the customer have been advised of thisThe matter is resolvedSee policies below which customer agrees to when placing an order with our company Cancellation PolicyWe do not cancel orders preship at this timeOur goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possibleFor that reason, once an order has been submitted, it cannot be canceledIf an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refundPlease be sure that you want to make the purchase before submitting the orderOrders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking feePlease - Always provide a valid phone number so that we can contact you to schedule deliveryFreight & Shipping Charge Policy All items sold by UnbeatableSale.com have a set shipping charge based on items weightMost items ordered from unbeatablesale.com are shipped via UPSPlease allow 3-Business days for your order to ship and for any additional transit time.There will be a $Surcharge to reroute any package for any reason.Furniture and Special delivery items may take additional processing timeIf there is an unexpected delay or if any item is on back order, we will email you to let you knowExtra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrivePlease allow at least 1-weeks for all furniture items to shipIf you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locationsWe do not charge you extra shipping for split shipmentsMany of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping, and being shipped to the continental United States.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedPlease Note:1) For all furniture items we will replace any parts that are damaged but the item may notbe returned if you changed your mind.2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or childrens furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened (box open or plastic removed) or any Laptops or PC's.5) We will not accept returns on any Costumes purchased from Auguntil Oct - after October Also, We will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been wornPlease note that costume styles can change without notice due to a change in the manufacturer's productionThese changes, no matter how slight, are beyond our controlWe apologize for any inconvenienceAs part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction
The customer returned the item via [redacted] tracking [redacted] The item was delivered on 7/and was received to the sender, damagedThe customer is the shipper and must file a damage claim to recoup the loss/refundWe will not be refunding them, they must seek reimbursement from the carrier as they are now the SHIPPERWe advised the customer of all of this previouslyAs well, if the item was received by the customer "damaged" at no point in our dealings did they state thisWe have no record of that information Again, this matter is resolvedIt is the customers responsibility to contact [redacted] with tracking [redacted] and filed a claim themselves
On March 15, I ordered a 6-panel folding pet gate that was listed by this company on [redacted] The description stated that the gate was 31.5" tall, and all of the photos indicated the same The item I received was a 6-panel gate, but only 20" tall This was not what I ordered and not at all useful to me The company told me that [redacted] had listed it incorrectly ( [redacted] later told me that Marketplace listings are created by the seller, not [redacted] ) They then offered me a discount on the incorrect item to "save time and possible hassle of the return process", but since this item was useless in containing my dog, I declined They then agreed to set up the return, but told me I had to pay for return shipping I objected because this was their mistake, and they finally relented and sent me a return shipping label The item was dropped off at the [redacted] Store on March and arrived back at the vendor on March On April 6, I sent an email to the seller because I had not received the refund and got no response On April 12, I created an [redacted] Guarantee Claim with [redacted] A couple hours later I received a refund; $which did not include the original shipping charge of $ I updated my [redacted] claim at [redacted] to show that this was not satisfactory to me, and received a response from the seller stating "Please be advised we do not refund original shipping charges" This was their mistake, and I'm the one the ends up out $dollars? I have filed an appeal with [redacted] and they may be able to get this resolved, but that doesn't change the review at all This is not the proper way to deal with customers There are so many options out there and it's not worth any amount of discount to have to deal with a company like this If you see a listing anywhere from Unbeatable Sale.com, Inc., keep looking It's not worth your time or money
The customer will need to take up their complaint with ***, as these are our policies and we were doing [redacted] a favor by helping out with this very old orderWe are not refunding anything additional on this orderWe advised [redacted] the return was at the customer expense and that we don't take returns over days or on furnitureThis matter is closedHere is what was emailed [redacted] FOUR months after the item was ordered: Good morning,The customer received the item un assembled in errorWe sent the customer the brackets that he needs to put the chair together, along with instructions on how to attach the brackets to the chair so it can be assembledThose parts have been receivedThe item is not defective.If the customer no longer wants the item please be advised we do NOT accept returns on furniture and I will be allowing this return as an exception to this policy.The customer is responsible for returning the item at their expense, and the item shipped freight so it will be costlyWe do not issue labels or call tags.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured
Customer recd item on 17-Jun-2016, the same day the customer called stating the item was not to their expectations and they wanted to return itCustomer was sent the below email that day: We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] ***The customer than called on 27-Jul-2016, the customer was advised we do not accept returns after days and they would need to speak with the manufacturer, which they didThe manufacturer advised they share the same policy and they could not send a replacementDue to this, we made an exception and sent the following email: We are sorry that your order did not arrive as expectedUnbeatablesale.com has a money back guaranty on products returned within daysWe do not accept returns after days, however; we are willing to make an one time exception with a 25% restocking fee.Please note: All returns must be in their original carton with all packing material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] The customer responded to us stating something all the lines of who saves the original packaging, so I assume they did notAnd that they didn't want to pay a restocking feeAt this item, since the customer does not have the packaging they cannot return the itemThis is our policy and the matter is resolved
The customer paid $to Unbeatablesale.com through [redacted] They were refunded this amount, we could have sent the customer a free return label and they would not have been charged for the return but the customer sent it back at their expense.They paid $to a carrier not to UBS therefore there is nothing for us to refund as we have already refunded all the customers money that they paid to USWe do not have the ability to refund money that wasn't paid to our companyThe customer has already been told this information on multiple occasionsThis matter is resolved
Complaint: [redacted] I am rejecting this response because: I did call on the actual delivery date April It does not state in the Marketplace website the need to inspect an item as it is delivered Plus, [redacted] called on my behalf And, Even if I only called the [redacted] delivery company that day, it would then be their duty to notify the item's originating company Their failure to accept responsibility for the safe delivery of the purchase is ridiculous, unfair, and fraudulent this is B.Sand I don't mean "business savvy" If nothing else, they should hold the delivery carrier responsible I called immediately to say that the product was damaged They have to have some kind of insurance that they could tap into to relieve this customer of an expensive piece of trash therefore, I should be reimbursed either the cost of the original item or the shipping, but preferably bothAnd if this is how unbeatablesale handles any problems, then they could just be sending out garbage right and left without any accountability WE DID NOT DAMAGE THIS ITEM, WE WANTED TO USE IT IN OUR HOME WE CANNOT JUST DONATE MONEY TO UNBEATABLESALES AND THEIR UNRELIABLE DISTRIBUTING CONTACTS Thank you to the Revdex.com for your consumer advocacyYour help is appreciated Regards, [redacted]
I am rejecting this response because: The timing of their response came only after I filed the complaintThe complaint was true and accurate at the time it was filed I have not yet received a refund, but I have received the Return Label So I am hopeful Thank you for breaking lose correspondence with this company
Complaint: [redacted] I am rejecting this response because: http://www[redacted] .com/ [redacted] This is the item at another site that is not on sale and that they refused to match the price They stated they were not going to lose moneyThey also have not responded to their shipping price/practices in the original complaint This is what it states on their website regarding shipping: "All items sold by UnbeatableSale.com have a set shipping charge based on items weight." Regards, [redacted]