Unique Moving and Storage, Inc.

We got an estimate of $in SeptemberAt that time my daughter paid $ Unique storage and moving came to pick things up on October At that time I paid them $in cash They gave a quote for $to complete Since then they've increased the completion quote to
$ My daughter was told Saturday the driver was on the road and since then whenever I'm she's tried to text him he's said he's drivingI live in ColumbusThis evening, Tuesday, he said he's as far as Chicago, which is 1/hours away

Customer was in contact with our company several times and by email as well, We apologize that the customer feels this way

There has been no response to the paperwork filled out for the complaint deptwas told 30-days for a response

first of all we wore not late for her delivery, we don't guarantee any delivery to no customer, customer first available delviery date was on 2/we have by law business days to deliverysecond of all our claims department has already send the claim form to the customer back on 2/and again
3/31, customer needs to fill out this claim form in order for us to process her claim

05/06/03:48:pmMONET1Your items are in Minnesota at a storage locationWe can send the items (item) we have of yours once you provide a delivery address to usThen you can file a claim for your reimbursement for any items not recovered if need beIf you would like us to speak with someone that is representing you in this matter they can contact us at our office ###-###-#### Thank you50.162.156.18105/06/03:35:pmMONET1Every email has told u the same thing where is my stuff located ? An I don`t live in minesota that was months ago u don`t have all my stuff so at this point I`m turning this over to the attorney general u kept my stuff for months a pic of a chair doesn`t show me nothing u have yet to send me my money since u decided to keep whatever u have this is my final email items have been lost kept where ever u have kept others stuff as well its junk now so what else is there to say u an allied need to be closed I read other reviews u all have taken many people sad .50.162.156.18105/06/12:24:pmMONET1Dear *** ***Please send us your delivery address in Minnesota for redelivery of you itemsThank you50.162.156.18105/06/12:24:pmMONET1Like I said I know how your company an know u provide pics of chairs that`s not pieces of furniture nothing left to saySent from AOL Mobile Mail50.162.156.18105/06/12:22:pmMONET1U played a game last year an I already know how this company works as allied does an I know by how u did months refund my money nothing left to say that`s theft50.162.156.18105/06/12:22:pmMONET1Where has my stuff been ? An that chair was already unwrapped by all the dust on it one chair shows one item I askffor pics of all my stuff an u can go ahead an give me my money back since u held my stuff for months plus I can say that`s theft because u took my stuff so at this point nothing is resolved because wrapped stuff doesn`t show me my stuff refund my money or I can the attorney general contact u50.162.156.18105/05/03:55:pmMONET1U showed me a pic of a chair that had been unwrapped for a long period of time I never saw anything else all the stuff u had there was wrapped ani dont even know if its my stuff because I couldn`t see it when my stuff was picked up its was all wrapped that chair has been somewhere unwrapped with a inch thick of dust so tell me where has my stuff been ? An know all my stuff isn`t there nor will it be because u don`t have it an also if it`s been in a storage unit all this time it`s no good so the pics I got didn`t show my stuff wrapped stuff doesn`t mean it`s mine.50.162.156.18105/05/03:54:pmMONET1We unwrapped one chair so you can identify the item belongs to you, as you requestedWe have all the other items sitting in storage, still wrapped as they were from the date of pick upWe are more then willing to redeliver your itemsIf you can please provide an address of where you would like them delivered so we can ship them to youOnce we reship your items then we can file a claim for reimbursement if need be for any missing items.50.162.156.18105/05/03:28:pmMONET1If all the misplaced items are not redelivered to you ,We can then process a claim of the missing items.50.162.156.18105/05/03:28:pmMONET1The photos we sent you show more then one chairWe have located items of yours and would like to send them to youPlease provide a delivery address of where you would like your items sentWe can not process any reimbursement unlit we redeliver the items recovered from your move.50.162.156.18105/05/03:27:pmMONET1U can`t deliver my stuff when it`s not even all there also the pics u sent were of chairs this only seen one pieces of furniture are missing at this point I thank u need to contact allied because my stuff isn`t there why would I give u an address for what ? U don`t have my stuff where has it been since Oct last year 2015? So I thank u better be getting in touch with allied because money needs refunded.50.162.156.18105/05/02:53:pmMONET1You can email an address of where you would like your recovered item sent to this emailThank you50.162.156.18105/05/02:52:pmMONET1We need a delivery address from you to deliver the items we do have (total number of item is 9) Once we confirm a delivery address and get you the items we have we can then move forward with filing a claim if needed.50.162.156.18105/05/02:52:pmMONET1All my stuff isn`t even there so u all don`t have all my stuff at all so u need to refund my money50.162.156.18105/04/05:01:pmMONET1EMAILED PHOTOS AND LVM LETTING HE KNOWTO CALL US50.162.156.18105/03/01:54:pmMONET1waiting for her to get back to mei sent email and lvm50.162.156.18105/03/01:54:pmMONET1Dear ***,My name is MonetI work in the dispatch department with the moving company that provided you service from OH-MNIm reaching out to contact you today to verify your delivery address and get a good contact number to reach you atWe have recovered your items and would like to ship them out to you as soon as possibleI need you get back to me as soon as you canThank you

I am refusing this settlement due to not having the full weight during the receiving of my items, storage, and delivery Have no idea how you came up with this amount when there was no weight given? I will continue to pursue this claim until I am satified with a reasonable settlement.Can not put a weight amount on the items that were not delivered seems every time I think or go to find an item it was something that did not make it.Not satified with any of your services

I am rejecting this response because:I was NOT offered additional insurance!
Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me I am not going to get anywhere with this company This was NEVER explained to me by anyone
Regards,
*** ***

Customer needs to submit documents pictures etc to our claims department email at [email protected] Thank You

I am rejecting this response because: I have worked with multiple moving companies in the past, they have NEVER held goods hostageI was told verbally that days is plenty of notice for me to receive my goodsI have been told for a WEEK to wait by my phone because there was a driver & truck scheduled to get my stuff & they would be calling meThe contract which I was given two minutes to sign is giving the company an out to torture customersI'm not playing a victim, when I paid for a service & the company refuses to complete it OR offer a date to completeI don't understand how a company can stay in business with such horrible customer serviceI moved from D.CTo Ohio, they COMMUNICATED a time & date for pickup & deliveryWe are now three days PAST when my goods were to be delivered & im not any closer to receiving my thingsBUT I'm 'playing' the victim? Please...this company is getting away with crappy service...which causes emotional & financial burdens to their customers.
Regards,
*** ***

You need to submit a claim with our claims department at ***

Please submit all pictures and an email with description of what happen to ***, once they have received your email and review it they will let you know what's the next step

Our claims department representative has spoken to *** *** on Thursday or Friday and advised Ms*** was the next step

the driver did us so bad that my son became afraid an so did I even called the police in minesota over how the driver did me on the police yelling an how he did there this company u should read there reviews because I'm not the only one who had problems with this company an he also made threat to harm my son after all we been threw this company better find better people to make house calls because these people were dangerous to my son an no one should ever go threw what we did

Will customer only purchased or agreed to a $cents per lbs per article, customer di not purchase additional insurance for the move,

From: HPelletier [mailto:[email protected]] Sent: Thursday, September 01, 12:PM To: Carmen Minardi Subject: Clacontract No:Got word yesterday from my insurance cothat they decided not to action themI have decided to abandon my claim against Unique Moving and Storage IncThey are not trustworthy, unreliable, and best to keep away fromI have decided to sign the release and settlement form to end this case for $they promised me for signing the formRemains to see if they will send me the $promisedOur age and health conditions do not permit us to carry onThank you for all you have done for us

We are working very hard to get a driver to be there soon, We will adjust the discount soon and contact you very soon with the driver information. Thank You

Complaint: ***
I am rejecting this response because: that is not true I told *** *** *** that I would be paying by credit card at pick up on December 28th when I paid my down payment The contract does not say anything about approval I also had way more than pieces quoted (at least 50) and I was told the pricing was by weight not item I had heavier pieces quoted that were not part of the move They refused to weigh the items

We are looking into this matter as soon as we have an answer we will contact the customer

Your son was okay to leave the table base in the porch, we will speak to the driver that delivered the table baseYou and your son needs to be in the same page you say one thing and then your son says something elseRude and aggressive nobody ever disrespect you in any form, but you ma'am have
been very rude to every person that answers the phone and been very aggressive about everythingAnd once again we have informed you in different occasion that you need to send an email to our claims department *** regarding damages etc etc