Unique Moving and Storage, Inc.

We apologize that the customer feels this way, but in no way we wore late for her delivery, Ms*** first available delivery date was August 28, and customer received delivery September 10, from going miles delivery time frame is 14-business days from the first available
delivery date.We didn't write or made up that the customer had a lot more on her inventory, customer was quoted for lbs and customer had lbs, the foreman explain to the customer about the additional customer agreed to the price and additional customer signed all the paperworkcustomer never contact our office about any claims or damages or missing items, So please contact our claims department at ###-###-####Thank You

Please submit all documents to [email protected], so the claims department can review them.Thank You

unfortunately customer did not purchase full coverage insurance, customer only signed on cents per lbs as you can see the total weight customer has provided was a total of lbs x cents is equal to $(see pictures and claim form) also our claims department tried to
explained to the customer about the claim settlement and they wore super impolite

See attachment Thank You

It does stated in your contract, in black and white and also its on the estimate you signed online

We are working on delivery scheduled by l,aw we have up to 14 business day to complete the move, our dispatcher has an assigned driver already for his load, as soon it gets loaded we will contact customer today, hopefully it will today. Delivery is never guarantee

Mr. [redacted] is asking for $11,000.00 dollars for his claim no way in this world he will receive that amount, Customer signed of on $.60 cents per pound per article, and also reviewing his file he was provided with a discount of $-1978.36 for his move. At this time we can offer the customer $500 for his damages customer did not purchase full coverage insurance,

It was a misunderstanding from the delivery driver, the office was closed over the weekend and the driver had no way to verified, we have mailed out the refund of $500.00 already and the check was already cashed on 12/1/2015, please see attachment Thank You

Missing back to put on mirror. Pictures of my delivery from Price Line Vans and Unique Moving and Storage. Can these be added to my claim.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is the best we hope to receive. We...

submitted a claim with this company for well over $500. They offered $66 towards the claim. I have tried to reach them several times for explanation but have not received a return call. We are highly disappointed with the whole experience involving that company however we just would like to move forward with our lives.

Customer need to submit all documents and pictures to [email protected] Thank You

regarding the complaint from Ms. [redacted], when the driver off loaded everything from his truck there was nothing left behind, everything was counted for, customer can go ahead and an email to our claims department to open a file with them regarding the missing items, please send an email to...

[email protected]

Customer first available delivery date was on 1/17 These estimated windows begin on the shipper’s first available delivery date Based on the load size and mileage of your move, delivery may take anywhere from 1-21 business days. So this means is not guaranteed delivery, we...

already send customer an email with our claims department to contact them to get reimbursed for the damages  please call 1-800-513-6060Thank You

Customer already has her HHG, the unit where it was stored has been vacated long time ago by the customer.

This is a reply to the complaint of [redacted], picked up 2/12/2017, on the day of pick up customer has additional items, space reserved was 305cf additional items space 69cf total additional charges $212.52, no other charges were added, only for the additional items the customer wanted to...

take, this charge was provided to the customer before loading the additional items on the truck and customer has to sign off first. Delivery time frame is 21 business days from the first available date given, customer put on contract 2/14/2017 delivery happened 2/24/2017 well within the time frame stated on the contract, in which customer also has to sign. No refund can't be issued since the contract was honored, customer sign with acknowledge of the charges and delivery time frame. Delivery payment forms are cash or postal money order only for delivery also stated on the contract. We do apologize that the customer is unhappy but next time he should review and not sign without knowing the rules and policies. Customer was given a rights and responsibility booklet at pick up to review this booklet stays with the customer.

First available delviery date was 5/11 is not guaranteed delivery date, per our contract it says we have 21 business days to complete the move, for any damages please contact our claims department at ###-###-####.Thank You

First of all we wore not late for pickup, Customer signed and agreed to a 3 days window pickup from 4/27-4/29, so we got there on the 4/29 to pickup her HHG, from KS-OR by law we have 21 business days, customer first available delivery date was 5/29, customer received delivery 6/29 so there is no...

compensation for delivery. customer already contact our claims department since 6/25/2015 (see attachment) customer didn't purchase additional insurance for her move, she only purchased $.60 cents per lbs per article, Please read your contract.Thank You

I never agreed to a two day pick up. I was forced into it because they didn't start packing until 4 PM and my neighbors were complaining about the noise at 11PM. The next day when they said they would show up at 8 am, they never showed up until 4 pm. I had to change my flight which cost me $250. The rental car for an extra day cost me $50. The day they said they would deliver cost me $169 per night which totaled 6 nights from the estimated delivery date. My belongings were destroyed and I will be happy to provide pictures of the damage. Their treatment of my belongings is beyond negligent. I will be filing a law suit after I have exhausted the process they have in place with movingclaims.net. I am certain their proposed insurance settlement will not cover the $25,000 worth of damage to my belongings.

8 months this company  never got in touch with me nor has all my items been identified plus once they com e to your home they ask for more money plus they will never give u your money 9 items haven't  been identified an this company stole my stuff plus they have cost me more money I want my money for my furniture.

I am rejecting this response because: This is the exact same message the company sent before so I will reiterate my response. I was never offered a full value option for insurance, I was only informed that my items were insured for any damage. They damaged virtually every item I own therefore the number of the insurance that was provided should be $.60 times 19,000 lbs. which is a total of $11,400. With regard to the supposed discount, The day the movers showed up to movde my belongings they suddenly decided it was far more weight than what they agreed to. This is the oldest trick in the book for movers since you are under pressure to get out of a house you just sold and need to get moved to your new home. It is also illegal. there was no discount just several thousand dollars more out of my pocket. The offer the Unique Moving given of $500 is insulting and it is the same offer made a year ago. They can continue to file the same message with the Revdex.com to see if I will slip up and not respond, but that is not going to happen. I will continue to respond until they get me a real offer that makes some bit of sense.