Unirush Financial Services

This is also a screen shot from unirush as you see they never told me I had a negative they took money straight from balance on deposit 12/2/2015
as a result of non payment of my insurance in November I was cancelled this is proof I had to repay them December 3rd to reinstate insurance documents can be provided they never sent progressive any money I can fax over documents

On June 06, 2016, [redacted] contacted UniRush to file a dispute claim. She said her card was used fraudulently to process a payment to [redacted], totaling $139.55 on June 5th, 2016. [redacted] stated she never authorized anyone to use her card.
 
 
UniRush used its resources through [redacted] to recover the funds for [redacted].
On July 15th, [redacted] provided documents with [redacted] address [redacted] as the servicing address. [redacted] claimed fraud; however, she benefited from the transition. UniRush concludes no error found; therefore, no credit will be issued.
 
If [redacted] has any additional questions or concerns, she can reach us by calling customer service at ###-###-#### in the future for any concerns regarding her RushCard account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
 I did respond to this complaint previously on 11 - 20 - 2015 but by the email I received today I'm assuming that the Revdex.com did not receive it.
The response to my complaint doesn't answer my questions, I need something personalized for my situation. My account was short by $100 when they went to reload the money back but I never received it. I was told when I called customer service that they will have to send it to corporate and receive it back in a week or two to get the credit put back on the account. It is now been almost a month and a half to two months and I still haven't received my hundred dollars. I need real answers.

"Calibri",sans-serif; font-size: 11pt; mso-bidi-font-family: Arial;">Revdex.com
Attn: Tina Geers
7 W Seventh St, Suite 1600
Cincinnati, Ohio 45202
 
RE:  Case [redacted]
 
April 10, 2015
 
We received [redacted] complaint regarding the unauthorized
transaction and the level of customer service received.  RushCard logs all customer contact and
activity associated with financial cards.
 
I have reviewed [redacted] account and I do see that
[redacted] contacted out customer service department on 3/31/2015 to alert us
of an unauthorized card to card transfer that was completed on 3/27/2015. The
agent did not follow the correct process of transferring [redacted] to the
dispute team to start the investigation of this transaction. Instead, the agent
informed [redacted] that she would send the information over to corporate to
reverse the card to card transfer and blocked [redacted] recently issued
card.
 
Since no dispute was filed for the card to card
transfer, a member of our corporate office team reached out to [redacted] and was
informed that he authorized the transfer, and the card was unblocked on
4/9/2015. I sincerely apologize for any inconvenience this has caused Mr.
Carter. We have requested all calls that occurred on [redacted] account be pulled
so proper coaching and disciplinary action can be completed.
 
We appreciate [redacted] feedback.  These types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers.
 
 
Regards,
 
[redacted]
Customer Service Specialist

November 1, 2016
none;">  VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202   Re:      Case #: [redacted]                                     Consumer: [redacted]                                     To Whom It May Concern:   This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on October 26, 2016. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint contends that she received a direct deposit and RushCard is holding her direct deposit. [redacted] would like to have a formal apology and explanation on why the deposit did not post to her account.   On October 24, 2016 RushCard received a direct deposit to [redacted] account. Since the direct deposit was over our card load limit of $9,999.99 additional documentation was required from [redacted]. We requested [redacted] submit for review identification documentation (copies of driver’s license or state identification card, social security card) and letter from the remitter validating the deposit amount as well as the address on the account. We show we received all required documentation requested, however, a request to have the documentation was not submitted for review until the direct deposit was returned back to the remitter. On 11/1/2016, a RushCard Corporate specialist contacted [redacted] to explain our process and procedures and to apologize for the inconvenience this has caused.   We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service.     Sincerely,   RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
 
My daughter [redacted] and myself spoke to UniRush about her account and they hung up us.  They request her to fill out paperwork about her debit card being stolen. She filled out the requested paperwork and submitted it by deadline along with the police report.  She had 2 other cards stolen at the same time and her money has since been return, but because the amount of money stolen from UniRush they refused to refund her money.  They said they didn't find any wrong doing, but the person who stole her debit cards has since been arrested.  They refuse to discuss anything else with her about it.  They said we will receive a letter in the mail to explain and about a month later received the letter with no explanation.
My problem with UniRush they have people working that don't speak or understand English well, nor understand there job.  They get mad when you ask questions and hang up on you or tell you they will get the supervisor and then hang up.
 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I have sent them the [redacted] letter thought via e mail on December 10, 21, and 23th of 2015 and here the letter I wrote to them ... They kept playing games and Didn't choose to response and or do anything to credit back the exactly amount and I never received the 25.00 as they mention it and it's complete untrue and I have checked my balance and statement and there isn't any 25.00 credit as they stated. and I'm gonna enclosed the email that I have sent to them. 
I have gave them all info as they asked and they kept going through the same games they are doing., I have nothing interested to continue since I'm fed up with their games and lies. I know what I have authorized the card what I purchased. They put me like accuse me that I did which I didn't do! Hello [redacted],
Thank you for contacting RushCard Member Services. We appreciate your email interest and we will be happy to assist you. We were unable to locate your account with the information you provided. For the security of your account, please verify the following information:
-Last four digits of your Social Security Number-Last four digits of your Card Number
Once this information has been verified, we would be glad to provide information regarding your RushCard account. If you have further questions, please do not hesitate to contact us.
 
Jasper B.Member Services Representativewww.rushcard.com###-###-####[redacted]
=======Subject: Rebuttal letter 
To whom concern   I have sent email several times and I have disagreed about the dispute of 403. Something like that til I received a letter and you think I did authorities those transactions! WHICH I NEVER DID AUTHORIZED ANY TRANSACTION AND LAST TIME I USED WAS THE AIRPLANE TICKET! Til I checked my balance and found out it went so low fast and I had to do the researching where the money have been going to. I didn't wanted to use that card because I was save it for my trip and to be with my family for holiday and you guys assume it was me which I NEVER PURCHASED OR MAKING ANY TRANSACTIONS! I HAD PROBLEM ISSUES WITH MY FORMER ROOMMATE WHO STOLEN AND USED MY CARD WITHOUT MY KNOWABLE AND I REPORTED AND EVERYTHING AND I CUT MY CARD BECAUSE OF IT WASN'T MY TRANSACTION !!!!I WOULD BE  APPRECIATE TO HAVE ALL MY MONEY BACK PERIOD[redacted]  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I cannot access my account on line or otherwise.....this is not because you cost me all of my earning but because you have my account suspended.  There will be nothing that will resolve this complaint other than the recovery of the late fees that I am still trying to catch up from that RUSHCARD induced because of their lack of customer service and all around business/banking procedures.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  This is the same  response that was provided before. This is unacceptable. The bottom line is I want my $810.00 refunded to me because their system was hacked and my account got compromised. I did not make nor authorize any withdrawals from my account. I have repeated asked that they provide me with information as to where this "withdrawals " were made and I still have not received this information. I refuse to accept this response because my money was stolen from my account and I want my hard earned money refunded to me immediately.
Regards,
[redacted]

July 28, 2016
Roman", serif; border: none;"> 
VIA ONLINE SUBMISSION:
Revdex.com
1 E. Fourth Street, Suite 600
Cincinnati, OH 45202
 
 
Re:                   Consumer:  [redacted]
Complaint number: [redacted]
            Complaint date: July 28, 2016
 
                       
To Whom It May Concern:
 
This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. 
 
[redacted] complaint contends that she has been charged numerous frivolous ATM fees and she has notified RushCard several times to fix this. She also claims that RushCard fixed the error but she is still getting charged ATM fees.
 
[redacted] called Rushcard customer service twice in May of 2016 and twice in July of 2016 regarding being charged for [redacted] ATM fees. [redacted] was advised that the issue was being forwarded for review. On July 28, 2016 after further review of [redacted] account, a credit of $47.50 was applied to her RushCard account for [redacted] ATM fees from March through May of 2016. A RushCard corporate customer service specialist attempted to contact [redacted] to advise her of this information.
 
We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused our customer.
 
Corporate Customer Service 
us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
The funds still haven't been put back in to my account and I still have been unable to speak to someone who can resolve this issue. According to them, their "glitch" took place on the 12th of October... I had issues then (my direct deposit was late and I was unable to access any funds) but I regained access and this happened almost a week after this "glitch" and the issue still hasn't been resolved almost 4 weeks later.
Regards,
[redacted]

Revdex.com
** [redacted]
150%;">[redacted]
 
 
RE:  Case[redacted]
 
November 13,
2014
 
We received Mr.
[redacted]’s complaint regarding the availability of his funds and the level of
customer service received.  RushCard logs
all customer contact and activity associated with financial cards.
 
The direct
deposit in question was received by RushCard on 11/6/2014.  All direct deposits received must match on
several identification criteria before they are posted to a customer’s account
due to the increase in online banking fraud and to meet [redacted] requirements. We
also ask that any direct deposit over the $[redacted] limit needs to have proper
verification. Since Mr. [redacted]’s deposit was for $[redacted] we
requested a copy of his driver’s license, social security card, a letter from
the remitter validating the deposit and the address on the account. The address
on the remitter letter did not match with the address on the account, therefore
proof of address was requested to be sent in. Mr. [redacted] was unable to provide
proof of address and requested that the direct deposit be returned back to the
remitter. The deposit
was sent back to the issuing bank via ACH 11/10/2014. Generally it takes 3-5
business days for the issuing bank to recognize and receive the returned
deposit.  The trace number for the direct
deposit is, [redacted]. We apologize for the inconvenience this has caused Mr. [redacted].
 
We
appreciate Mr. [redacted]’s feedback.  These
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer and avoid similar problems for all of our
customers.
 
Regards,
 
[redacted]
Customer
Service Specialist

[redacted] are not the one's holding my funds. rush card is the company that's holding the funds, I've been trying to contact this representative that has left a voicemail, and since then I haven't heard anything
 
 
 
 
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I tried several times at two different Walmarts to load my card with $[redacted] they could only take the $[redacted] dollars.  I called to complain to the coporate office of UNIRUSH. They told me the card doesn't have the $[redacted] limit. So I went back to Walmart and tried again. Walmart told me that the limit was set by UNIRUSH.

August 22, 2016   VIA ONLINE SUBMISSION: Revdex.com 1 E. 4th STE. 600 Cincinnati Ohio 45202   Re:      Consumer:  [redacted] ...

                        Complaint number: [redacted]             Complaint date:  August 19, 2016                         To Whom It May Concern:   This letter is in response to the consumer complaint referenced above.  UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint states that she cancelled a [redacted] transaction in which she had to pick up the merchandise from a local store.  [redacted] also states that she was told by RushCard to send in a fax authorization to release the pending transaction.  [redacted] would like the pending hold to be released on her account today.   On August 19, 2016 [redacted] contacted RushCard corporate customer service and was advised that the transaction from [redacted] in the amount of $127.50 cannot be released.  The pending hold for $127.50 will be automatically released in 10 days. A merchant hold release letter is not needed on the RushCard account, as we do not release [redacted] transactions.    We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused.  Our goal is to provide financial convenience supported by reliable customer service.        Regards,   RushCard Corporate Customer Service

Today is Wednesday August 24,2016 I still haven't received my refund check it doesn't take that long. I contacted unirush again today August 24,2016 and now they are saying that the post office is responsible for my refund check I spoke with max in customer service at unirush a supervisor. There's still nothing in my mail box.
Unirush financial services is lying none of that was said to me I've asked them would they be able to send me my check by UPS they denied me for that.if a check was sent out I would of been gotten it.they also advised me that the check came back to them they are LIARS they need to figure out there lies because all calls are monitored and recorded unirush needs to tell the truth before they have a big lawsuit against them.
I don't have to lie about anything and unirush advised me that my refund check went out on August 15 2016 and there's proof of the conversation. I knew that they was lying about they sent my check out on the 15 of August again I have proof of what they claim they sent my check out and come to find out that they still lying about the situation I'm giving it until August 23 before I take action against unirush for privacy acts for fabrication was never advised that my refund check went out on August 18,2016 I was advised that my refund check went out on August 15,2016.

RevDex.com
7
W Seventh St Suite 1600
Cincinnati
Ohio 45202
0.0001pt;">RE:  Case [redacted]
April 1, 2014
 
We
received Mr. [redacted]’s complaint regarding the access to his funds and the
level of customer service received. 
RushCard logs all customer contact and activity associated with
financial cards.
In
the event a cash load has been deposited to a card in error we require
correspondence from the cash load vendor i.e., [redacted], etc. acknowledging the error and giving us instruction on where to apply
the mis-posted funds to. We sincerely apologize for the inconvenience this may
have caused Mr. [redacted] we needed to verify with [redacted] that we could apply
the funds to his account. We received correspondence from [redacted] to apply
the mis-posted funds of $500 to Mr. [redacted]’s account on 3/28/2014.
We
apologize for the confusion, frustration and inconvenience this has caused Mr.
[redacted]. We appreciate his feedback. These type of issues go directly against
our mission of access and inclusion for all our members and we look to be
clearer to avoid similar problems in the future.
Regards,
[redacted]
CS
– Audit/Compliance Analyst

line-height: 150%; font-family: Calibri, sans-serif;">The
Revdex.com
** [redacted]
 
RE:  Case Number [redacted]  
 
October 17, 2014
 
We
received Mr. [redacted]’s complaint regarding the transactions being put on hold
and the level of customer service received. RushCard logs all customer contact
and activity associated with financial cards.
 
Our records show that Mr. [redacted] contacted our
customer service department on 10/16/2014 regarding two unauthorized
transactions for $[redacted] and a $[redacted] pending gas hold from [redacted] on his
account. If the card is used at an automated fuel dispenser ("pay
at the pump"), the merchant may preauthorize the transaction amount (place
a hold) on the Account of up to $[redacted] or more. Per our terms
and conditions any preauthorization amount will place a “hold” on the available
funds until the merchant sends us the final payment amount of the customer’s
purchase. Once the final payment amount is received, the preauthorization
amount on hold will be removed. Mr. [redacted]’s card
was blocked by RushCard when Mr. [redacted] reported the unauthorized transactions
on his RushCard. For all unauthorized transactions a new card must be sent to
the customer since their card number/account number has been compromised. We
send a new card to protect the remaining funds on our customer’s accounts. Mr. [redacted] spoke to an agent from our Corporate Office regarding this
matter and was advised once or if the two $[redacted] holds have settled we will be
more than willing to file a dispute claim on his behalf. We apologize for
the inconvenience and the frustration that this may have caused Mr. [redacted].
 
 
We
appreciate Mr. [redacted]’s feedback. These types of issues go directly against
our mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers.
 
Regards,
 
 
[redacted]
Customer
Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
NO
My Funds are supposed to be protected and they aren't 
I've explained multiple times what happened 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]
My old address was:[redacted]
My online id is: [redacted]