Unirush Financial Services

On June 06, 2016, [redacted] contacted UniRush to file a dispute claim. She said her card was used fraudulently to process a payment to [redacted], totaling $139.55 on June 5th, 2016. [redacted] stated she never authorized anyone to use her card.
 
 
UniRush used its resources through [redacted] to recover the funds for [redacted].
On July 15th, [redacted] provided documents with [redacted] address [redacted] as the servicing address. [redacted] claimed fraud; however, she benefited from the transition. UniRush concludes no error found; therefore, no credit will be issued.
 
If [redacted] has any additional questions or concerns, she can reach us by calling customer service at ###-###-#### in the future for any concerns regarding her RushCard account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I cannot access my account on line or otherwise.....this is not because you cost me all of my earning but because you have my account suspended.  There will be nothing that will resolve this complaint other than the recovery of the late fees that I am still trying to catch up from that RUSHCARD induced because of their lack of customer service and all around business/banking procedures.
Regards,
[redacted]

This is also a screen shot from unirush as you see they never told me I had a negative they took money straight from balance on deposit 12/2/2015
as a result of non payment of my insurance in November I was cancelled this is proof I had to repay them December 3rd to reinstate insurance documents can be provided they never sent progressive any money I can fax over documents

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]
My old address was:[redacted]
My online id is: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
NO
My Funds are supposed to be protected and they aren't 
I've explained multiple times what happened 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
The address they have for my account is the same as the one you provided.  I never activated the account (per the instructions I received with the card that I NEVER asked for) because I don't want someone who may have the "temporary card" they say this card replaces to be able to access any of my bank accounts through an ATM.  In response to their message, the card has a gold/black background, no pictures, and the words "RushCard Live [redacted] Debit".  Also in their response, my last name was not spelled consistently correct.  Maybe that caused them to not find me in their system.  Perhaps this is not the correct company because the card says "RushCardLive.com", not just RushCard.In order to resolve this complaint, I want a toll free phone number where I can speak directly to a representative without having to activate this account, give this account number (in full) or give any personal information, such as my social security number.  And I want a letter certifying that I never asked for an account with this company, that the account is CLOSED, and that I am not responsible for any charges associated with an account from this company.The part of receiving this card that concerns me the most is the following which appears on the letter to which the card is attached:"Here is the personalized card that replaces your temporary card."  If I don't have the 'temporary card' who does? And what's the name/address associated with that card?Finally, what else you the Revdex.com advise me to do?  Ask for in my resolution of this complaint?...
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]
I've contacted the [redacted], my funds have not been returned. I also contacted my tax preparer & she agreed to give me all my paperwork and return the Rushcard to me.  It was a misunderstanding on how I would receive my refund.  I now have the card in my possession and it is still blocked.

May 4,
2016
normal;">
VIA ONLINE SUBMISSION:
RevDex.com®
7 W
Seventh St Suite 1600
Cincinnati
Ohio 45202
           
Re:       Complaint ID: [redacted]
            Consumer: [redacted]
                       
To Whom It
May Concern:
This letter is in response to the attached complaint,
Complaint No. 11428165 which the Revdex.com® (“Revdex.com”) received from [redacted] on May 4, 2016.  UniRush, LLC which
is the program manager for the RushCard prepaid debit card program takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources.
[redacted]
complaint contends that she requested a replacement card and has not received
the card as of today.  [redacted] also states
that she needs the funds on her RushCard account as soon as possible.
On May 3,
2016 [redacted] contacted RushCard customer service to have her lost card
replaced.  As policy we have our
customers go through verification in the event they have a card replaced after
updating their address. [redacted] failed verification and per policy according
to RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted], she was asked to submit a copy of her Social Security Card, Government
Issued Identification, and proof of address dated within the last 30 days. On May 4, 2016 documents were sent in, the
documents were deemed not valid. On May 9, 2016 a corporate customer service
representative attempted to contact [redacted] to advise that additional documentation
was needed on the RushCard account.
We appreciate
[redacted] feedback. Our customer’s security is a top priority at RushCard and
proper verification is a necessary step to that goal.
Regards,
RushCard Corporate
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
This response doesn't answer my questions, I need something personalized for my situation. I need answers. Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I want a formal apology over the phone at [redacted] and to close my account. 
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I am tired of this company all they do it s tell you one thing and then send another 
Regards,
[redacted]

Revdex.com
7 W Seventh Street, Suite 1600
Cincinnati, Ohio 45202
 
RE:  Case [redacted]
 April 1, 2015
We received [redacted] complaint
regarding her account and the level of customer service received.  RushCard logs all customer contact and
activity associated with financial cards.
With the information provided we have had a difficult time
locating [redacted] in our system. [redacted] may have a RushCard Live
account which is handled through [redacted]. [redacted]
customer service handles all inquiries and issues related to RushCard Live. Below
I’ve supplied RushCard Live’s customer service number as well as the website.
We apologize for the confusion and
frustration this may have caused.
RushCard Live contact information:
Customer Service line: ###-###-####
Website: www.rushcardlive.com
 
We appreciate [redacted] feedback. These
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer to avoid similar problems for all of our
customers.
Regards,
[redacted]
Customer
Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Hello, to whom it may concern. Thank you for following up on this matter for me. However I am not ok, nor satisfied with the reply they gave me. Rushcard is acting as if during their technical difficulties and errors that issues have not arose. I am glad they they worked on a solution to every-ones problem. MY ISSUE is that AFTER my money finally came through they ended up taking a processor credit FROM ME. on their end they are showing their system has it recorded as they sent me the payment twice. ok I understand that and I get what they are trying to tell me. HOWEVER I DID NOT RECEIVE THAT PAYMENT TWICE ON MY CARD. I RECEIVED IT ONLY ONE TIME WHICH WAS MY PAY FOR 2 WEEKS OF WORK. so I truly believe that on their part it is an error. I have been a loyal customer to them for a few years and they TOOK MY PAY just because it shows they sent it twice. Im not arguing that it may show it, BUT I DID NOT. REPEAT DID NOT RECEIVE IT ON MY DEBIT CARD ENDING IN [redacted] TWICE. ONLY ONCE WHICH WAS MY PAY AND I WOULD LIKE MY $134.77 BACK IMMEDIATELY. They were having errors so how can they say their system cant glich and say it was sent twice. I could care less about that. but I do want my money that they took because of an error 
Regards,
[redacted]

January 12, 2016
'Times New Roman', serif;">VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202             Re:      Complaint ID: [redacted]             Consumer: [redacted]                         To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on January 6, 2016.  UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that he attempted to load a $240.00 [redacted] cash load onto his RushCard account on October 16, 2015. [redacted] would like for the [redacted] cash load to be placed to his RushCard account. On October 16, 2015, [redacted] attempted to load a $240.00 [redacted] cash load deposit to his account ending in [redacted]. RushCards records show that on November 5, 2015, [redacted] contacted RushCard Customer Service and advised that the [redacted] cash load deposit was not received on his RushCard account. After further research it was determined that the cash load was never received on RushCard’s end. Since we have not received the cash load [redacted] will need to revert back to [redacted] Customer Service at ###-###-#### and file a pin claim regarding the missing load.     We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused.    Regards, RushCard Corporate Customer Service

The Revdex.com
** [redacted]
[redacted]
 
class="MsoNormal">RE:  Case [redacted]
 
October 2, 2014
 
 
We received Ms.
[redacted]’s complaint regarding the level of customer service received.  RushCard logs all customer contact and
activity associated with financial cards.
 
I sincerely
apologize for the inconvenience Ms. [redacted] is experiencing with our call center
and customer service. Ms. [redacted] will not be reimbursed for any membership fees.
 If Ms. [redacted] would like to close her
account we can certainly assist her with doing so.
 
We
appreciate Ms. [redacted]’s feedback. These types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers.
 
Regards,
 
 
[redacted]
Customer
Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
They have fixed my issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
As I stated before I was notified on October 30th via email that my money was posted, I have enclosed pictures! I usually receive my direct deposits on Tuesdays sometimes as early as Monday at 9pm. I have also sent pictures of a recent direct deposit, that I was not expecting, via email I was notified, when I checked my account the money was there, this was on November 12th, 2015! Rushcard needs to own up to their errors and give me my money that Rushcard notified me about on October 30th 2015 in the amount of $105.46. Thanks!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]l
I have attached a letter from my landlord showing that I was charged $390 in late fees for my rent not being paid by 2/10/14 as promised. I am also waiting to receive the letter from [redacted] bank which is my car payment . This will show that they charged me $30 late fee as well. Also I have requested a copy of my [redacted] cell and home bill and [redacted] cable which will show there late fees totaling $100. The fees are more Han $500 . If allowed the time to get the receipts in that I requested from each company. I will be able to show the additional fees that I was charged. I advised Rushcard of how important it was that they stop giving me the run around for more than a month as they did, and to post my funds as promised. This has been a long stressful process that could have been avoided had Rushcard's representatives communicated better with each other and solved the issue of them continuously posting my refund to the wrong accounts over and over

RevDex.com
** [redacted]
 
class="MsoNormal">RE:  Case [redacted]
September 1, 2014
 
This is in
response to Ms. [redacted]’ complaint regarding the dispute process and how it
relates to provisional credits.
 
We show Ms.
[redacted]’ dispute was forwarded to [redacted] and received on 8-5-2014. Rushcard
agents take necessary information from our members to start a dispute process
and this is deemed a verbal claim. Although it starts the dispute process it
doesn’t allow the member to be eligible for a provisional credit until a
written form is submitted by the customer to [redacted]. Rushcard agents send the
form to the member and the member needs to review the form and submit it to
[redacted] directly. We show the written form was received by [redacted] on 8-7-2014.
Ms. [redacted]’ dispute was considered a Regulation E dispute per the type of
transaction and would have a timeframe of no more than 45 days. As it relates
to the provisional credit process a customer needs to submit the written
dispute form completed back to [redacted] within 10 calendar days and if eligible
a provisional will be applied within 10 business days. We show [redacted] applied
a provisional credit for $[redacted] on 8-19-2014 within the 10 business day
timeframe given to Ms. [redacted]. Per notes we show the dispute will be finalized
no later than 11-30-2014. We advise Ms. [redacted] to contact [redacted] to remain
updated on the investigation and process. [redacted]’s contact number is [redacted].
 
We
appreciate Ms. [redacted]’ feedback and membership with us here at Rushcard. These
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer and avoid similar problems for all of our
customers.
Regards,
 
 
[redacted]
CS –
Audit/Compliance Analyst

Revdex.com
7 W Seventh Street, Suite 1600
Cincinnati, Ohio 45202
RE:  Case [redacted]
February 21, 2014
We received Mr....

[redacted]’s complaint
regarding access to his funds and the level of customer service received.  RushCard logs all customer contact and
activity associated with financial cards.
During tax season here at Rushcard we experience an enormous
amount of fraudulent and suspicious activity. Tax refund deposits are heavily
scrutinized and in some cases we may ask for verification documentation to post
deposits.  We show we received a tax
refund deposit for Mr. [redacted] with the effective date of 2/20/2014. We
requested additional documentation to validate his account and the tax refund.
The validation process must be completed prior to any funds being released.
Upon receiving all necessary documentation to validate Mr. [redacted]’s account and
tax refund we were able to post and release Mr. [redacted]’s tax refund on the
effective date of 2/21/2014. We sincerely apologize for any inconvenience this
may have caused Mr. [redacted].
We appreciate Mr. [redacted]’s feedback. These types of issues
go directly against our mission of access and inclusion for everyone and we
look to be clearer to avoid similar problems for all of our customers.
Regards,
[redacted]
CS – Audit/Compliance Analyst