Unirush Financial Services

I been with rushcard since march of 2016 and they terms and conditions says 10 business days for provisional credit and twenty business days for new costumers that just opened accts and haven't been opened for at least thirty days.please refer to terms and...

conditions.
Please see attached screen shots. Thank you.
 
I just spoke wit customer care and I was advised that I would receive a provisional credit in 20 business days by june 3rd thats actually 22 business days I should have received a provisional credit on the 18th of may in ten business days they need to refer to there terms and conditions stop giving FALSE information to the customers I also would like to put these comments on the Revdex.com website.

Revdex.comCincinnati Ohio7 W SeventhSt Suite 1600CincinnatiOhio 45202 RE: [redacted] Complaint ID: [redacted] May 6, 2015 We received[redacted] complaint regarding the availability of her funds and the...

level ofcustomer service received.  RushCard logsall customer contact and activity associated with financial cards. After reviewof [redacted] account the last deposit received was posted on 4/22/2015 with apay date of 4/24/2015. After further review I am showing [redacted] has a paydate of Thursday every week and RushCard posts her deposit a day prior. RushCardin the process of upgrading our Direct Deposit feature and transitioning it to[redacted]. As part of this transition we have sent notices to your employer (orthe originator of your deposit) informing them of your account information.For mostcustomers, your employer will update this information automatically and notrequire you to do anything. Your deposit will continue to be deposited on yourRushCard.However,some employers have different procedures. Please be advised your employer mayask you to verify your account information. Your employer may also ask you toupdate your direct deposit information. We are aware that some employers usewebsites to manage employee information and others may require you to submit anew form with your direct deposit information. For your convenience, your direct deposit information is printed below:    Bank Routing Number:              [redacted]    Financial Institution Name:      [redacted]    Deposit ID/AccountNumber:    [redacted]Please have[redacted] check with her payroll to validate the routing number and accountnumber her direct deposit was sent to, or see if a paper check was issued toher. As of today, we have not received a direct deposit to [redacted] oldaccount information, or her new. We sincerely apologize for the confusion andinconvenience this has caused. If [redacted] would like to speak with someonein the corporate office regarding more information, please have her call###-###-#### and press option 1. Weappreciate [redacted] feedback.  Thesetypes of issues go directly against our mission of access and inclusion foreveryone and we look to be clearer and avoid similar problems for all of ourcustomers. Regards, [redacted]
[redacted]CustomerService Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Apologizing for inconvenience does not help. Also, they blatantly lied about the deposit being turnaround within 2-3 business days. The money was deposited to the blocked card. Due to this and lack of knowledge, My cell phone bill cannot be paid, I cannot afford to travel to and from work and I have other bills with deadlines to be met. I WANT COMPENSATION. I am not accepting a simple apology
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
My credit was suppose to be for $40 not $20. They can see that in the notes on my account from calling numerous times. My card was also activated on October 14,2015 and not the date that the company said in the email as you can see on the attachment. One of the associates told me that my credit would be for $40 and that's what I expect.
Regards,
[redacted]

RevDex.com
7 W
Seventh St Suite 1600
Cincinnati
Ohio 45202
 
RE:  Case [redacted]
March 31, 2015
 
We
received [redacted] complaint regarding the outcome of her dispute and the level
of customer service received.  RushCard
logs all customer contact and activity associated with financial cards.
 
On 3/18/2015 [redacted]
filed a dispute in regards to an unauthorized transaction for $403.00 at [redacted]. All RushCard disputes are handled
through our dedicated dispute team and are worked in the order that they are received. After investigating
the dispute [redacted] claim has been denied due to no pin failed attempts with the
merchant, therefore no error was found. We completely understand [redacted]
concern with the outcome of her dispute and is unable to credit the account.
[redacted] will receive a letter explaining the denial and can file a dispute for
the outcome of the claim by following the instructions on the letter received. We
sincerely apologize for any inconvenience this has caused.
 
We
appreciate [redacted] feedback. These types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and avoid
similar problems for all of our customers.
 
 
Regards,
 
[redacted]
Customer
Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Dear [redacted], Customer Service Representative:
May I begin by stating that this company and its practices never seizes to amaze me as a consumer. I cannot state for certain that you took the time to monitor all the calls that I placed into your call center in every efforts to protect basically what I earned. A rebuttal letter? I provided you with an incident report number which includes a police report. [redacted] guanratees  your money back when there is fradulent activity against your account. I assure that the three transactions in dispute were unathorized. I remit to you each month a reoccuring fee and trust that you as my selected financial institution are securing my funds and you did not. What happened to the customer is always right! Allow me ro enlighten you. As you sit back and continue to go back and forth with me you should know that I am a single parent of 3 children. As a result of the fraudulent activity on my account I have since been evicted from my home and struggled to place food in my children mouths. Talk about frustration, you have no earthly idea! It was in intrusion, a break in. I have stuck with this company for six long years and in return to my loyalty you spit in my face and say deal with it. Protocol? Really? You lack compassion and understanding I have spent alot of time trying to get this whole issue resolved and yet I am still left in limbo. I just don't understand. Maybe you would understand if you placed yourself, or someone that you loved in my shoes, how would you handle it then as a dedicated resolution team member? Words cannot express the way that I feel and how I have been handled by the Ruscard company. 
 
To make matters worse you couldn't even call me directly once the complaint was submitted you repeatedly sent your correspondence in a writing how personal is that? Inspite of all the chaos Rushcard still managed to charge my account for service that were not available or rendered to me.  I sincerely pray that [redacted] gets plenty of rest tonight.
Regards,
[redacted]

The Revdex.com
7 W Seventh St Suite 1600
font-family: Calibri, sans-serif;">Cincinnati Ohio 45202-2468
 
March 11, 2014
 
RE:  Case [redacted]
 
We received Ms. [redacted]’s complaint regarding her
card status.  Rush Card logs all customer
contact and activity associated with financial cards.
 Ms. [redacted]’s card was blocked by Rush Card when it
was discovered that Ms. [redacted] could potentially be residing in Panama. The
card has been loaded with funds and utilized in Panama since August of 2013. Due
to the high amount of fraud that occurs with Rushcard in foreign countries our
Risk team monitors all accounts and require validation upon discovery of such
suspicions. We requested proper validation through copies of DL/State Issued
IDs, Social Security card, and proof of address (dated within the last 30
days). Upon receiving necessary documentation our corporate staff within our
Risk team was able to unblock Ms. [redacted]’s card on 3/10/2014. Ms. [redacted] has
full access to her funds.
 We appreciate Ms. [redacted]’s feedback and
apologize for the inconvenience this may have caused. These types of issues go
directly against our mission of access and inclusion for everyone and we look
to be clearer and avoid similar problems for all of our customers.
 
Regards,
 
[redacted]
CS – Audit/Compliance Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1. I still do not have access to my funds, my ATM card is denied which is extremely embarrassing, I have a child to feed, bills to pay, and two weeks without cash is unacceptable.
2. I had a $700 bill pay to [redacted] on October 9th deducted from my account which never got to them and this was before the October 12th debacle, there is no reason it should take close to 2 weeks to correct these issues. They are offering $24 as compensation when I have received $375 in late fees from my credit card companies? they don't care that Rush Card is having technical issues!
There are people really suffering because of this an $24 is nothing and is a joke, attached is my account history showing the wrong card number, a transfer to rush goals which has over $400 in it which I can not access or see, as well as the $700 bill pay that never got to [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]
Attached is my transaction history never did Rushcard credit me, I would like the money now that they are saying the compensated mez where are my two credits and can I please get the number to the corporate office ?

On July 3rd, [redacted] contacted UniRush to dispute a transaction from [redacted] amounting to $1400.00.  [redacted] stated she is not satisfied with the service she received from [redacted]. [redacted] said the training she paid for was not good and would like her funds back....

At this time the dispute is still being worked and could take up to 90 days from notification dated. UniRush is using resources through [redacted] in the attempt to recover the funds for [redacted]. If [redacted] has any questions about this matter, they can contact the number on the back of her card.
We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter

RevDex.com
** [redacted]
[redacted]RE:  Case [redacted]
/>
October 1, 2014
 
 
 
We
received Mr. [redacted]’s complaint regarding the access of his funds and the
level of customer service received. 
RushCard logs all customer contact and activity associated with
financial cards.
We
completely understand Mr. [redacted]’s concern with the outcome of his dispute.
[redacted] handles all disputes on behalf of RushCard and after investigating the
dispute they have denied Mr. [redacted]’s claim. RushCard is unable to credit the
account and Mr. [redacted] will need to contact [redacted] regarding the outcome of
the dispute. If Mr. [redacted] have not received a letter from [redacted] explaining
the denial he can file a rebuttal letter regarding the outcome of the claim. [redacted]’s
phone number is [redacted] and someone will be able to assist him with the
reason for the claim being denied. We sincerely apologize for any inconvenience
this has caused.
We
appreciate Mr. [redacted]’s feedback. These types of issues go directly against
our mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers.
Regards,
[redacted]
Customer
Service Specialist

On May, 30th, 2016, [redacted] contacted UniRush to file a dispute on a transaction from ABC Workout Anytime, on May 27th, 2016. [redacted] claimed the transaction was unauthorized. On June 4th, Unirush issued a new card to [redacted] and also explained to get the provisional credit she would need...

to send back the affidavit UniRush sent her with her signature within the first ten business days of the dispute. [redacted] never sent an affidavit to UniRush; however, Unirush preceded with the investigation by using [redacted] resources in the effort to recover the funds. On July 30th, 2016, UniRush issued the credit to [redacted] RushCard account of $93.46 and permanently closed the dispute case.
We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.

RevDex.com
7
W Seventh St Suite 1600
Cincinnati
Ohio 45202
0.0001pt;">RE:  Case [redacted]
January 16, 2014
 
We
received Ms. [redacted]’s complaint regarding her account and her dispute on
unauthorized transactions. RushCard logs all customer contact and activity
associated with financial cards.
We acknowledge scheduled system maintenance
on Saturday January 11, 2014 during the hours of 2am-10am (est). However, the
scheduled maintenance did not leave our customer’s data vulnerable at any time.
ID theft and credit/debit card scams have become very widespread and has
increased over the years throughout the entire financial banking industry.  Scammers and ID thieves have become very
sophisticated in how they can retrieve consumer’s information whether it’s
personal information and/or actual credit/debit card information. We completely
understand Ms. [redacted]’s concern with her account and this will be investigated with heightened urgency and thoroughly. We show Ms. [redacted]’s filed a dispute for the
charges in question on 1/11/2014 and her card was blocked and a replacement
card was sent.
Disputes are all worked in the order
received and can take up to 45-90 days to be resolved. They do not necessarily
always take the whole timeframe, but we do give that time in order to complete the
investigation.
Bancorp handles all disputes on Rushcard’s
behalf and Ms. [redacted] can always contact Bancorp for any updates regarding
her dispute. Bancorp phone number is [redacted]. We sincerely apologize for
any inconvenience this has caused Ms. Davis.
We appreciate Ms. [redacted]’s feedback. These types of issues go
directly against our mission of access and inclusion for everyone and we look
to be clearer and avoid similar problems for all of our customers.
 
Regards,
[redacted]
CS – Audit/Compliance Analyst

The Revdex.com 7 W Seventh St Suite 1600Cincinnati Ohio 45202-2468 May 6, 2015 RE: Complaint ID: [redacted]  We received [redacted] complaint regarding her cardstatus and the...

availability of her funds. RushCard logs all customer contactand activity associated with financial cards. After review of [redacted] account I am showing her cardwas blocked on 4/26/2015 due to the account being compromised. We did send [redacted] an alert advising her to contact customer service. Once this was done,[redacted] confirmed there were unauthorized transactions on her account,causing us to have to reissue her a new RushCard. [redacted] did inform usthat she needed to change the address in order to receive the account. Due to recent activity, additional validation is requiredbefore we were able to issue a card out to [redacted]. Unfortunately, theadditional validation was not passed and documents were requested from [redacted] in order to issue her card to her. I completely understand theinconvenience of providing proof of address for a home she is currently stayingat. After reviewing the account, [redacted] did provide proof of address forher previous address. These documents were validated today, 5/6/2015, and arepresentative spoke with [redacted] to provide her an update. The card wasissued successfully to [redacted] today.  We sincerely apologize for any inconvenience this has caused[redacted] and we appreciate her feedback. These types of issues go directly against our mission of access andinclusion for everyone and we look to be clearer and avoid similar problems forall of our customers.  Regards, [redacted]Customer Service SpecialistTell us why here...

Revdex.com7 W Seventh St Suite 1600Cincinnati Ohio 45202 Re: [redacted]May 4, 2015 We received [redacted] complaintregarding access to her funds and the level of customer service received. ...

Rush Card logs all customer contact andactivity associated with financial cards.On 3/4/2015 [redacted] fileda dispute for an unauthorized transaction of $150.00 from [redacted] thatwas made on her account. All RushCard disputes are handled through ourdedicated dispute team and are worked in the order that they are received. Iam showing we received the written dispute form back from [redacted], butshe did not qualify for a provisional credit. [redacted] dispute is stillbeing reviewed and will take up to 90 days, from the date of filing, to beresolved. Once the claim is final [redacted] will receive a letter in themail regarding the outcome of the dispute. We apologize for the inconvenienceand the frustration this has caused.We appreciate [redacted] feedback.These types of issues go directly against our mission of access and inclusionfor everyone and we look to be clearer and avoid similar problems for all ofour customers. Regards,[redacted]Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]
Rushcards response is part of their scam.  Of course they're gonna say I did not enter the referral code during the application process.  This allows them to get their fee from my card and my girlfriends new card without crediting the bonuses.  They know exactly what their doing.  Of course we entered the referral code otherwise she wouldn't have signed up for a Rushcard.  Not only was the code entered we called Rushcard the very next day after loading her funds.  Let's just say for the sake of their defense that the referral code was not entered (which is absolutely not true) it would be an absurd technicality to withhold our funds.  Bottom line this is a shady business practice therefore we both canceled our cards and moved on.  I'm not worried about the funds just thought other consumers should be warned of these shady business practices.  $7 is not much to me but it sure does add up for them.  Not many people actually take the time to report such a small fraud so I decided to take the time myself.  Good day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I have tried calling and am still on hold for 30 minutes before getting hung up on. When I finally spoke with someone they said they would call me back once they posted. Haven't recvd a call. And as for waiving the fee.  I didn't ask for a new card. So why would I be charged for y'all replacing a card for an account y'all allowed fraud on.
Regards,
[redacted]

Revdex.com
** [redacted]Cincinnati, Ohio [redacted]
RE:  Case [redacted]
April 14, 2014
We received [redacted]’...

complaint regarding
access to his funds and the level of customer service received.  RushCard logs all customer contact and
activity associated with financial cards.
With the information provided we have had a difficult time
locating [redacted] in our system. If [redacted] can supply us more information
to locate his that would be greatly appreciated. If he has a online account
with us what is her login name? If he can supply us the address we have on file
for him - the address showing through Revdex.com is not pulling his information.
We appreciate [redacted]’ patience during this matter. We
would like to assist him here at corporate but need more information.
Regards,
[redacted]
CS – Audit/Compliance Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] had a card that the company refuses to release her funds. We previously had done all they requested and even sent the imfo they required to [redacted] of the Revdex.com, and was informed that she would additionally forward it. Thought at this point it was going to be resolved, to this point she has not received her funds. We feel these people will not relent and will if necessary go to an associate of theirs in our area in person to claim our funds. They should have no Questions or excuses to withhold what is rightfully hers. We reside in San Bruno California, the card is claiming to be associated with [redacted] bank, we went to them a year ago in our town to prove we are who we say. Was told that they were not directly? We have made every effort to resolve this. They should have no disagreement with having an entity of their choice in our vicinity verifying her identity. Thank You.Desired Outcome: Funds returned as was explained in our summary to [redacted] of Revdex.com. Thank You. We are willing to go to any entity they need in our area to put an end to this long drawn out nightmare.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
  I called in either April 24th or 25th to report my card lost. One of the days they were down due to "maintenance" for two hours but it ended up being the entire day. So the next day I called and reported it lost. Now someone did call me this morning but I've been calling and getting hung up on since! Also this wasn't what I was asked of in the beginning I was asked for proof of address and ID I submitted that, then I got someone telling me I need my Social security card which isn't a problem! Their inconsistent with what they ask of me as well as what I asked of them. I can be reach at ###-###-#### due to me being at work. I have yet to reach the person who contacted me earlier 
Regards,
[redacted]