Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I finally received a response back front [redacted] today 11/18/16 after being advised by UniRush to do so. Upon their investigation it was found [redacted] did try to send my cash load to RushCard (Unirush) and for whatever reason RushCard DECLINED it! Unirush would not tell [redacted] why and stated for it to be confidential. Not ONCE did Unirush state they did receive and DECLINED it, they said it was NEVER received and that was NOT true. As far as what I'm told [redacted] even tried to send it again today 11/18/16 and RushCard STILL would not accept it! [redacted] had to force the load on my card and appears as a [redacted] credit. I can NOT understand WHY not ONE person of the MANY I spoke to between RushCard and Unirush couldn't tell me what REALLY happened being my cash load declined by RushCard. That is NOT acceptable. 
Regards,
[redacted]

RevDex.com
7
W Seventh St Suite 1600
Cincinnati
OH 45202
 
 
RE:  Case [redacted]
[redacted]
 
June
30, 2015
 
The
check has been sent to the [redacted] for the remaining funds on [redacted]
account, this is why the account is showing a zero balance. [redacted] will
need to speak with the [redacted] at ###-###-#### and provide lead #[redacted] in regards
to the funds.
 
Unfortunately,
I do not have any other information for [redacted], besides that the check
was sent to the [redacted].
 
We
appreciate [redacted] feedback. 
 
 
Regards,
 
[redacted]
Customer
Service Specialist

October 31, 2015VIA ONLINE SUBMISSION:Revdex.com® 1 E. 4th Ste. 600Cincinnati Ohio 45202 Re: Complaint ID: [redacted] Consumer: [redacted]...

[redacted]  To Whom It May Concern:This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on October 30, 2016.  Unirush, LLC d/b/a Rushcard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard blocked her account.  [redacted] would like for the card status to be reinstated and to have full access to her funds. On October 14, 2016, [redacted] RushCard account ending in 9401 was blocked for credit without and offsetting debit review and documentation was requested to be submitted. [redacted] was asked to submit a copy of her Government Issued Identification and a copy of the original purchase/debit receipt. On October 14, 2016, [redacted] begin to submit documentation. On October 31, 2016, a risk representative reviewed the documents and were accepted as valid. A RushCard Customer Service Specialist contacted [redacted] and advised of this information. We appreciate [redacted] feedback. Our customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal.Regards, Corporate Customer Service