Unirush Financial Services

Revdex.com:I attached document to support addition late fees on the account 160.00 is just for my rent late fee I also sent car note and water bill late fees as well and I am awaiting my electric bill as well. I have contact each and requested documentation of the decline in payment on the accounts. The documentation is on the previous request stating this is not sufficient. I have sent these document now 4 times keep playing.  Ihave already been made a offer from a attorney to join a class action law suit but I dont need all that I just want to be reimbursed my late fees but I willing to go all the way...
[redacted]

Revdex.com:
No they have not. They have not tried to contact me or anything.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

June 29, 2016   VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202  ...

Re:                   Consumer:  [redacted] Complaint number:  Revdex.com [redacted]             Complaint date:  June 22, 2016                         To Whom It May Concern:   This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint contends that RushCard blocked her account without any notification. She also states she was promised that her funds would be wired in 6 hours and it was more than 48 hours. [redacted] is requesting her funds on the account, and the late fee that she incurred      On June 21, 2016, [redacted] contacted RushCard customer service and requested an express cash be sent for her funds on the account. On June 22, 2016 the express cash was processed and a customer service specialist contacted [redacted] to provide her with the information to retrieve her funds.  On June 29, 2016, a RushCard corporate customer service specialist contacted [redacted] to see if there were any additional concerns. Explained to [redacted] that her card was blocked in an effort to safeguard of it. [redacted] said she understood and appreciated the call explaining it.       We appreciate [redacted] feedback. Our customer’s access to their funds is a top priority at RushCard and expedited resolution is our goal.          Regards, Corporate Customer Service

The
Revdex.com
** [redacted]
 
RE:  [redacted]
 
October
14, 2014
 
We received Ms.
[redacted]’s complaint regarding the unauthorized transaction and the level of
customer service received.  RushCard
logs all customer contact and activity associated with financial cards.
 
This issue
has been forwarded for further research on how Ms. [redacted]’s direct deposit was
set up for the redirect feature. Our IT department has discovered that the feature
was set up on 6/10/2014 and was created by Ms. [redacted]. A dispute has been
filed for the unauthorized transaction and the written form was received by
[redacted]. We understand Ms. [redacted]’s frustration and the inconvenience this may
cause. [redacted] needs to conduct an investigation and during this process she
can always contact [redacted] handles all RushCard disputes and they will
be able to supply updates and statuses on the claim Ms. [redacted] submitted. We
advise Ms. [redacted] to continue to stay in contact with [redacted]’s
contact telephone number is [redacted]. We sincerely apologize for any inconvenience this has caused Ms.
[redacted].
 
We
appreciate Ms. [redacted]’s feedback. These types of issues go directly against
our mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers.
 
 
Regards,
 
[redacted]
 
Customer
Service Specialist

To Whom It May Concern:
 
This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. 
 
On June 06, 2016, [redacted] contacted UniRush to file a dispute claim. She said her card was used to process an unauthorized payment to [redacted] stated she never authorized anyone to use her card. At this point the dispute is under investigations. Once dispute is finalized [redacted] will be notified by mail if the case has been approved or denied. A final credit will be issued by August 4th, 2016 if the case is approved.
 
We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.
    
 
Regards,
 
RushCard Corporate Customer Service

RevDex.com
** [redacted]
[redacted]
 
RE:  Case # [redacted]
March 31, 2015
 
We
received Ms. [redacted]’s complaint regarding access to her funds and the level of
customer service received.  RushCard logs
all customer contact and activity associated with financial cards.
 
We completely
understand Ms. [redacted]’s concern with the outcome of her disputes for the
transactions of $[redacted] from [redacted] and $[redacted] from [redacted]. The dispute
team received the rebuttal letter on 3/24/2015 and per additional investigation
there were no pin failed attempts recorded on the account. This has been concluded
that there is no error that happened in the dispute. No credit will be issued
and the claim has been closed. As for the other dispute, Ms. [redacted]’s account
was credited for a provisional credit of $[redacted] from the claim that was filed
on 1/3/2015. Claim is still in progress and will take 90 days for a resolution.
We apologize for any inconvenience this has caused Ms. [redacted].
 
We
appreciate Ms. [redacted]’s feedback. These types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers.
 
 
Regards,
 
[redacted]
Customer
Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  As you can see from the screen shots, I had $700 in my account, I attempted to transfer it and it stated it was complete and after it was still sitting in my rush goals! 
This needs to be refunded asap. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
 
  I want my account cleared of negative balances and a refund of my $529.23. I will take legal action if this is not done by Monday, August 15, 2016, 8 am CST. UniRush Financial Services is at fault for approving a transaction which was denied
and having $529.23 taken from my account which I did not approve. There was not enough money in my account to cover the $1400.00 charge so why was it approved without my permission?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]
They are saying that the money was still on my card however in the document I provided it clearly shows the money being debited from my card.

March 7, 2016
New Roman', serif;">VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re:       Case #: [redacted]             Consumer: [redacted]                         To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on March 2, 2016. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information.  [redacted]’ complaint states that she made a charge at [redacted] Gas Station in the amount of $50.00 on 2/21/2016 and it settled on her RushCard account on 2/23/2016. [redacted] also stated that she would like the charge to be released and a $20.00 credit to her account. On February 23, 2016, a transaction in the amount of $50.00 was deducted and settled on [redacted] RushCard account. The description of the transaction shows as DR ADJUST EXCEPT in the transaction history. The original transaction may be from mid-October up to now that [redacted] made on her account. A $20.00 credit will not be provided to [redacted]’ RushCard account. [redacted] will need to contact RushCard customer service and speak with the disputes department to file a dispute regarding the settled transaction. Per RushCard Cardholder Agreement, the dispute process can take up to 45 to 90 days to investigate the claim and a provisional credit is only guaranteed to be issued if the cardholder qualifies. A final letter will be sent to the address on the account notifying [redacted] of the resolution. We appreciate [redacted]’ feedback and apologize for the inconvenience that this may have caused. RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have read the response from this company.  To me it is quite vague and I have received this exact response from Unirush several times now.  It holds no new or re-assuring information for me.
It is the same response each time I contact them, almost ver-batum.   Flagging my account, reviewing it and closing my account is something explained to me time and time again. It is quite redundant.   I have told them that all these steps they have taken are fine by me.  What continues to be unanswered by this company is WHEN will I get refund of my monies that still sit frozen on my account?  I am not interested in the reasons for delay at this point....rather I want to receive my funds from my account.  Its been entirely too long of a period for this company to hold my funds.  All it is now is to simply resolve this matter by just releasing my money.  I want a DATE as to when I will receive my funds that they have frozen.
Regards,
[redacted]

Revdex.com
7 W Seventh Street, Suite 1600
Cincinnati, Ohio 45202
RE:  Case [redacted]
February 17, 2014
We received Ms....

[redacted]’s complaint
regarding the level of customer service received and access to her funds. RushCard
logs all customer contact and activity associated with financial cards.
We apologize for any inconvenience and
frustrations this has caused Ms. [redacted]. We show on 1/27/2014 Ms. [redacted] contacted
our center to inform us of unauthorized charges on her account. Protocol is to
block the card and reissue a replacement card to make sure no other
unauthorized charges are applied. On 1/27/2014 we sent Ms. [redacted] a replacement
card standard delivery which takes 7-10 business days. The earliest Ms. [redacted]
would have received the replacement card would have been February 6th
and latest would be February 10th. We show Ms. [redacted] called to
state she had not received her card as of February 10th, as a result
we blocked the initial replacement and sent Ms. [redacted] a replacement card
through our expedited card process which is a 1-2 business day turnaround – we show
the card was activated on 2/14/2014. For the inconvenience we also waived the
$30.00 fee associated with this process. We also offered express cash option which
allows our members to get cash at a participating Money Gram same day. This
option was accepted by Ms. [redacted] so it would allow her access to funds while
she waited on the expedited card.
We sincerely apologize for any
inconvenience this may have caused Ms. [redacted]. We appreciate her feedback. These types of issues go
directly against our mission of access and inclusion for everyone and we look
to be clearer and avoid similar problems for all of our customers.
Regards,
[redacted]
CS – Audit/Compliance Analyst

On June 17th,2016. [redacted] contacted UniRush to file a dispute for two unauthorized payments made to [redacted], posted June 17th, 2016. [redacted] hung up the phone before the dispute agent was able to gather any additional information. UniRush blocked the compromised card and issued a replacement card and sent it to the address on file. [redacted] called a few minutes later and spoke with a different agent. Agent advised her to signed the dispute form, and either sends it by mail, fax or uploaded it to her online account.
 
On June 27th, 2016, UniRush used its resources via [redacted] to file a chargeback. On July 10th, 2016, UniRush concluded no error occurred. Merchant provided documents showing merchandise was delivered at [redacted] address, [redacted]. Also, [redacted] had made four payments to the merchant in the past.
 
We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.
 
Regards,

September 21, 2015
VIA ONLINE SUBMISSION:
Revdex.com® 
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Case # [redacted]
Consumer: [redacted]

To Whom It May Concern:
This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on August 28, 2015. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.  
[redacted] complaint contends that she filed a card to card transfer dispute in the amount of $400.00.   [redacted] also stated that her dispute was denied and requested the funds be reversed back to her RushCard account. 
On August 28, 2015, [redacted] initiated a card to card transfer in the amount of $400.00.  [redacted]’s account also shows previous transaction history of this card to card transfer.  We apologize [redacted] was provided with conflicting information, however the card to card transfer dispute was determined that no error occurred.  Therefore, the card to card dispute was denied and if [redacted] does not agree with the outcome of the dispute a rebuttal letter can be faxed to the disputes department at ###-###-####.  
 We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused.    
Satoyra H. 
Corporate Customer Service

November 3, 2016   VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th Ste. 600 Cincinnati Ohio 45202...

                Re:         Complaint ID: [redacted]                 Consumer: [redacted]                                     To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] November 2, 2016.  UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.   [redacted] complaint states that she has not received her replacement card.  [redacted] also states that she would like the fees waived on her account, and to have the RushCard closed.   On July 1, 2016, a replacement card was processed for [redacted].  August 2, 2016, [redacted] sent an email to RushCard indicating she has not received her replacement card that was processed.  On August 18, 2016 [redacted] sent an email to customer service stating that she would like her RushCard account closed.  A reply email was returned indicating to contact customer service for the request.  Our records indicate that we have not received a call from [redacted] requesting to close her RushCard account.  We have attempted to contact [redacted] on November 3, 2016 to advise that her account has been closed.  In addition, a bill payment check for $8.01 has been sent to the address on file.   We appreciate [redacted] feedback and sincerely apologize for the inconvenience.  Our goal is to provide financial convenience supported by reliable customer service.     Regards,   Corporate Customer Service

on August 12th 2016 I went into a gas station to purchase 20 dollars worth of gas, after pumping I looked at my transactions and I saw a double charge on my account, I shoed the attendant at [redacted] Boston, MA [redacted], they told me they could not do anything, now it has been a month and still no refund, why am I waiting 90 days for my money, this company has been messing around for far to long.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  They lying please review the attached document from the previous email I sent the form in well before feb3 and it's been over 40 days I filed the dispute oct and nov and that form wasn't fazed in it was emailed to rush are customer service if need be I can send the email in the next response verifying the date it was sent 
Regards,
[redacted]

May 10, 2016

VIA ONLINE SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
           
Re:       Complaint ID: [redacted]
            Consumer: [redacted]
                       
To Whom It May Concern:

This letter is in response to the attached complaint, Complaint No. 11428165 which the Revdex.com® (“Revdex.com”) received from [redacted] on May 4, 2016.  UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.

[redacted] complaint contends that she requested a replacement card and has not received the card as of today.  [redacted] also states that she needs the funds on her RushCard account as soon as possible.

Per previous response on May 3, 2016 [redacted] contacted RushCard customer service to have her lost card replaced.  As policy we have our customers go through verification in the event they have a card replaced after updating their address. [redacted] failed verification and per policy according to RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted], she was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. On May 4, 2016 documents were sent in, the documents were deemed not valid. On May 9, 2016 a corporate customer service representative spoke with [redacted], the documents were accepted on the account, and a replacement card was processed.

We appreciate [redacted] feedback. Our customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal.

Regards,

RushCard Corporate Customer Service

Tell us why here...

To Whom It May Concern:
 
This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. 
 
On June 16th, 2016, [redacted] contacted UniRush to file a dispute claim. [redacted] said he lost his card on the 9th of June, and fraudulent transactions were made using his card after that. [redacted] is disputing a transaction made at [redacted] located in [redacted] located in [redacted] located in [redacted] located in [redacted], and [redacted] located in [redacted]. UniRush denied the case because of what merchant provided. On June 29th and July 08th, we contacted [redacted] and spoke with the front desk. They confirmed [redacted] was present at the time of the transaction with his Rushcard and Identification card. Front desk confirmed anytime someone checks in they are required to check for identification. Based on that, and the documents provided we concluded no error occurred.
 
We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.

August 05th, 2016 VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202Re: Consumer:  [redacted]Complaint number:  Revdex.com  #...

[redacted] Complaint date: July 26th, 2016 To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.  On July 11th, 2016, [redacted] contacted UniRush to dispute two transactions that occurred on the same day, at [redacted] in [redacted], [redacted]. [redacted] claimed her card was lost on July 10th, 2016, and does not know where she lost her RushCard. She stated she did not make the transactions or authorized anyone to use her card.On July 18th, 2016, [redacted]’s claim was denied due to pattern and no failed pin attempts. On August 3rd, 2016, after UniRush Disputes Management reviewed [redacted] claim, it was approved in her Favor. Credit totaling $41.68 posted to her Rushcard account. We appreciate [redacted] feedback regarding this matter and sincerely apologize for any inconvenience this issue has caused him.Regards,RushCard Corporate Customer Service