Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Yes, I think we may need to be communicating with [redacted] because this card does say RushCard Live on it.  I appreciate RushCard including the website and toll-free number in their response, but I have already tried that number prior to lodging my complaint with the Revdex.com and it would not allow me to speak with a representative without entering the account number or my social security number.  I do not want to enter the account number for fear it will activate the card and since someone fraudulently filed a tax return using my SSN this year, I will NOT be entering my SSN anywhere that I am not 100% sure of whom I am giving it to.I appreciate you trying to resolve my complaint.
Regards,
[redacted]

To Whom It May Concern:
 
This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. 
 
On June 06, 2016, [redacted] contacted UniRush to file a dispute claim. She said her card was used to process an unauthorized payment to [redacted] stated she never authorized anyone to use her card. At this point the dispute is under investigations. Once dispute is finalized [redacted] will be notified by mail if the case has been approved or denied. A final credit will be issued by August 4th, 2016 if the case is approved.
 
We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.
    
 
Regards,
 
RushCard Corporate Customer Service

The Revdex.com
7 W Seventh St, Suite 1600
Cincinnati Ohio 45202-2468
RE:  [redacted]
June 3, 2014
We received Ms....

[redacted]’s complaint regarding her Rushcard
account. RushCard logs all customer contact and activity associated with
financial cards.
We understand Ms. [redacted] is looking for clarity on our ATM
fee policy as it relates to our partnership with Money Pass and our Unlimited
Plan. First and foremost we would like to apologize for any inconvenience and
confusion Ms. [redacted] may have experienced in her recent calls to our call
centers. Ms. [redacted] has been a Rushcard member with us sometime and we value
her membership with us and we want our policy and procedures to be clear and
concise and we look provide agent feedback. Ms. [redacted] provided dates inquiring
about our ATM policy dates covering 9-1-2012 thru 5-1-2013. Ms. [redacted]
acknowledges she switched from the Monthly Plan to the Unlimited Plan on
9-1-2012. The monthly plan allowed our members to receive 2 free ATM
withdrawals per month upon switching to the Unlimited Plan Ms. [redacted] would pay
$2.50 for each ATM withdrawal. April 2, 2013, Rushcard partnered with Money
Pass to allow our customers the privilege to use Money Pass ATMs at no charge.
Based on our research we show Ms. [redacted] should be refunded for dates: 4/9/2013
(2) 9/3/2013 and 2/3/2014 as our system charged ATM withdrawal fees of $2.50
each. Dates Ms. [redacted] provided us were during the time we did not have a
partnership with Money Pass and under her plan (Unlimited Plan) she was to be
charged $2.50 per ATM withdrawal.
I have reversed the 4 ATM fees charged to Ms. [redacted] in
error. Again, we apologize for any confusion and inconvenience this may have
caused. We appreciate Ms.[redacted]’s feedback. These types of issues go directly
against our mission of access and inclusion for everyone and we look to be
clearer and avoid similar problems for all of our customers.
 
Regards,
[redacted]
CS – Audit/Compliance Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
That's still 22 business days from May5 to june 3 . And who is [redacted]? Refer to you guys terms and conditions and that is not what they stated, they said 10 business days. The company is a fraud and a fake and I wouldn't recommend anyone to rushcard! They set the terms and conditions: therefore they said 45-90 days for an outcome; that has nothing to do with an provisional credit.
Regards,
[redacted]

The
Revdex.com

size="3">
7
W Seventh St Suite 1600
Cincinnati
Ohio 45202
 
 
RE: Complaint ID [redacted] – [redacted]
 
March 31, 2015
 
We received [redacted] complaint regarding the bill
pay check sent from her RushCard and the level of customer service received.  RushCard logs all customer contact and
activity associated with financial cards.
 
I am showing that [redacted] sent a bill payment in
the amount of $493.00 on 3/16/2015 to [redacted] Bank. This is a different
payee than his other bill payments for this amount. After researching the
deposit further, it has been sent to the payee successfully electronically, so
there is no way to place a stop payment on the funds.
 
The confirmation number for the payment is,
[redacted]. I have also requested a copy showing the successful payment to be
sent out to [redacted] at the address on his account. The bill payment was sent
to and with the below information.
 
Payee: [redacted] Bank
Account Name: [redacted]
Address: [redacted]
                [redacted]
 
We appreciate [redacted] feedback. These types of
issues go directly against our mission of access and inclusion for everyone and
we look to be clearer and avoid similar problems for all of our customers.
 
Regards,
 
[redacted]
Customer Service Specialist

December 23, 2015 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202   Re:      Consumer:  [redacted]...

                        Complaint number:  [redacted]             Complaint date:  December 21, 2015                         To Whom It May Concern:   This letter is in response to the consumer complaint referenced above.  UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint states that a duplicate charge in the amount of $188.93 was made to her RushCard account[redacted] also stated that she would like for the funds to be released back to her account.     On December 16, 2015, a duplicate transaction in the amount of $188.93 was made on [redacted] RushCard account. On December 17, 2015, [redacted] contacted RushCard customer service and was informed her the pending charge will fall off by December 21, 2015 or she will need to contact the merchant to fax a merchant hold release letter to release the transaction. Per RushCard Cardholder Agreement pending transactions over a certain amount requires a hold release letter from the merchant to validate the hold. Rushcard can verify that as of December 22, 2015 at 2:56 PM there is no longer a pending charge of $188.93 on [redacted] Rushcard account.    We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused.  Our goal is to provide financial convenience supported by reliable customer service.        Regards,   RushCard Corporate Customer Service

March 7, 2016
New Roman', serif;">VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re:       Case #: [redacted]             Consumer: [redacted]                         To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on March 2, 2016. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information.  [redacted]’ complaint states that she made a charge at [redacted] Gas Station in the amount of $50.00 on 2/21/2016 and it settled on her RushCard account on 2/23/2016. [redacted] also stated that she would like the charge to be released and a $20.00 credit to her account. On February 23, 2016, a transaction in the amount of $50.00 was deducted and settled on [redacted] RushCard account. The description of the transaction shows as DR ADJUST EXCEPT in the transaction history. The original transaction may be from mid-October up to now that [redacted] made on her account. A $20.00 credit will not be provided to [redacted]’ RushCard account. [redacted] will need to contact RushCard customer service and speak with the disputes department to file a dispute regarding the settled transaction. Per RushCard Cardholder Agreement, the dispute process can take up to 45 to 90 days to investigate the claim and a provisional credit is only guaranteed to be issued if the cardholder qualifies. A final letter will be sent to the address on the account notifying [redacted] of the resolution. We appreciate [redacted]’ feedback and apologize for the inconvenience that this may have caused. RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  They lying please review the attached document from the previous email I sent the form in well before feb3 and it's been over 40 days I filed the dispute oct and nov and that form wasn't fazed in it was emailed to rush are customer service if need be I can send the email in the next response verifying the date it was sent 
Regards,
[redacted]

September 21, 2015
VIA ONLINE SUBMISSION:
Revdex.com® 
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Case # [redacted]
Consumer: [redacted]

To Whom It May Concern:
This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on August 28, 2015. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.  
[redacted] complaint contends that she filed a card to card transfer dispute in the amount of $400.00.   [redacted] also stated that her dispute was denied and requested the funds be reversed back to her RushCard account. 
On August 28, 2015, [redacted] initiated a card to card transfer in the amount of $400.00.  [redacted]’s account also shows previous transaction history of this card to card transfer.  We apologize [redacted] was provided with conflicting information, however the card to card transfer dispute was determined that no error occurred.  Therefore, the card to card dispute was denied and if [redacted] does not agree with the outcome of the dispute a rebuttal letter can be faxed to the disputes department at ###-###-####.  
 We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused.    
Satoyra H. 
Corporate Customer Service

To Whom It May Concern:
 
This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. 
 
On June 16th, 2016, [redacted] contacted UniRush to file a dispute claim. [redacted] said he lost his card on the 9th of June, and fraudulent transactions were made using his card after that. [redacted] is disputing a transaction made at [redacted] located in [redacted] located in [redacted] located in [redacted] located in [redacted], and [redacted] located in [redacted]. UniRush denied the case because of what merchant provided. On June 29th and July 08th, we contacted [redacted] and spoke with the front desk. They confirmed [redacted] was present at the time of the transaction with his Rushcard and Identification card. Front desk confirmed anytime someone checks in they are required to check for identification. Based on that, and the documents provided we concluded no error occurred.
 
We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
 
  I want my account cleared of negative balances and a refund of my $529.23. I will take legal action if this is not done by Monday, August 15, 2016, 8 am CST. UniRush Financial Services is at fault for approving a transaction which was denied
and having $529.23 taken from my account which I did not approve. There was not enough money in my account to cover the $1400.00 charge so why was it approved without my permission?
Regards,
[redacted]

On June 17th,2016. [redacted] contacted UniRush to file a dispute for two unauthorized payments made to [redacted], posted June 17th, 2016. [redacted] hung up the phone before the dispute agent was able to gather any additional information. UniRush blocked the compromised card and issued a replacement card and sent it to the address on file. [redacted] called a few minutes later and spoke with a different agent. Agent advised her to signed the dispute form, and either sends it by mail, fax or uploaded it to her online account.
 
On June 27th, 2016, UniRush used its resources via [redacted] to file a chargeback. On July 10th, 2016, UniRush concluded no error occurred. Merchant provided documents showing merchandise was delivered at [redacted] address, [redacted]. Also, [redacted] had made four payments to the merchant in the past.
 
We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.
 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I haven't been contacted by Rush Card, my cards are still inactive, my money is still gone, and when you call the 800 number, you can't get through. This is unlawful and inhumane. 
Regards,
[redacted]

August 05th, 2016 VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202Re: Consumer:  [redacted]Complaint number:  Revdex.com  #...

[redacted] Complaint date: July 26th, 2016 To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.  On July 11th, 2016, [redacted] contacted UniRush to dispute two transactions that occurred on the same day, at [redacted] in [redacted], [redacted]. [redacted] claimed her card was lost on July 10th, 2016, and does not know where she lost her RushCard. She stated she did not make the transactions or authorized anyone to use her card.On July 18th, 2016, [redacted]’s claim was denied due to pattern and no failed pin attempts. On August 3rd, 2016, after UniRush Disputes Management reviewed [redacted] claim, it was approved in her Favor. Credit totaling $41.68 posted to her Rushcard account. We appreciate [redacted] feedback regarding this matter and sincerely apologize for any inconvenience this issue has caused him.Regards,RushCard Corporate Customer Service

Revdex.com:As I have spoken with several customer service agents I have been getting conflicting information and I have also Attorney General ans they have told that Rush is not suppose to be asking me for my social security card and I will not be sending. See my problem is this I put the dispute in and information was still being sent to the very people that took my money in the first place Rush customer are not taking accurate notes. I am being told to many did different thing. This makes me very angry with Rush I have be a customer since December 2003 that is a total of 16 years. I have filed a complaint with the Revdex.com, Federal Trade Commission and Consumer Financial Protection Bureau, and June 6, 2016 I will be filing a police report. 
As I said this whole situation has cause me nothing but problems, and financial issue the very things they say that they want to prevent. I feel that No one is taking my case serious as they have texted information about a re-deposit to the very people that hacked my account to begin with so God knows what else they have sent them. I was suppose to get check and then they void the check and say nothing I had to call into customer service to find out that is happening. Like I say I will not be sending Social Security card, and as for my Id they can have that because my address is currant on my ID my government issued ID.
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

November 3, 2016   VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th Ste. 600 Cincinnati Ohio 45202...

                Re:         Complaint ID: [redacted]                 Consumer: [redacted]                                     To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] November 2, 2016.  UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.   [redacted] complaint states that she has not received her replacement card.  [redacted] also states that she would like the fees waived on her account, and to have the RushCard closed.   On July 1, 2016, a replacement card was processed for [redacted].  August 2, 2016, [redacted] sent an email to RushCard indicating she has not received her replacement card that was processed.  On August 18, 2016 [redacted] sent an email to customer service stating that she would like her RushCard account closed.  A reply email was returned indicating to contact customer service for the request.  Our records indicate that we have not received a call from [redacted] requesting to close her RushCard account.  We have attempted to contact [redacted] on November 3, 2016 to advise that her account has been closed.  In addition, a bill payment check for $8.01 has been sent to the address on file.   We appreciate [redacted] feedback and sincerely apologize for the inconvenience.  Our goal is to provide financial convenience supported by reliable customer service.     Regards,   Corporate Customer Service

May 10, 2016

VIA ONLINE SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
           
Re:       Complaint ID: [redacted]
            Consumer: [redacted]
                       
To Whom It May Concern:

This letter is in response to the attached complaint, Complaint No. 11428165 which the Revdex.com® (“Revdex.com”) received from [redacted] on May 4, 2016.  UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.

[redacted] complaint contends that she requested a replacement card and has not received the card as of today.  [redacted] also states that she needs the funds on her RushCard account as soon as possible.

Per previous response on May 3, 2016 [redacted] contacted RushCard customer service to have her lost card replaced.  As policy we have our customers go through verification in the event they have a card replaced after updating their address. [redacted] failed verification and per policy according to RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted], she was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. On May 4, 2016 documents were sent in, the documents were deemed not valid. On May 9, 2016 a corporate customer service representative spoke with [redacted], the documents were accepted on the account, and a replacement card was processed.

We appreciate [redacted] feedback. Our customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal.

Regards,

RushCard Corporate Customer Service

Tell us why here...

on August 12th 2016 I went into a gas station to purchase 20 dollars worth of gas, after pumping I looked at my transactions and I saw a double charge on my account, I shoed the attendant at [redacted] Boston, MA [redacted], they told me they could not do anything, now it has been a month and still no refund, why am I waiting 90 days for my money, this company has been messing around for far to long.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have read the response from this company.  To me it is quite vague and I have received this exact response from Unirush several times now.  It holds no new or re-assuring information for me.
It is the same response each time I contact them, almost ver-batum.   Flagging my account, reviewing it and closing my account is something explained to me time and time again. It is quite redundant.   I have told them that all these steps they have taken are fine by me.  What continues to be unanswered by this company is WHEN will I get refund of my monies that still sit frozen on my account?  I am not interested in the reasons for delay at this point....rather I want to receive my funds from my account.  Its been entirely too long of a period for this company to hold my funds.  All it is now is to simply resolve this matter by just releasing my money.  I want a DATE as to when I will receive my funds that they have frozen.
Regards,
[redacted]

Revdex.com
** [redacted]
150%;">[redacted]
 
RE:  Case [redacted]
 
October 15, 2014
 
We
received Mr. [redacted]’s complaint regarding the availability of funds and the
level of customer service received. 
RushCard logs all customer contact and activity associated with
financial cards.
 
The
direct deposit in question was received by RushCard with a pay date of
10/8/2014. Since the direct deposit was over our card load limit of $[redacted]
additional documentation was required from Mr. [redacted] of his driver’s license
or state identification card, social security card, and letter from the
remitter validating the deposit amount as well as the address on the account. I
am showing that the documents were received from Mr. [redacted] on 10/8/2014 and
they were forwarded over to the corporate office for review. The process of
validating documents can take 24-48 business hours to be reviewed and because
of the very large dollar amount addition validation had to be completed prior
to posting the funds. Both documents
from the remitter was not sufficient for validating the deposit. Since the
deposit was in the system for 7 days as pending the system has automatically
returned the funds back to the remitter on 10/15/2014. It does take 3-5
business days for the remitter to receive the funds back and then Mr. [redacted] will
have to claim the funds.
We
sincerely apologize for any inconvenience this has caused Mr. [redacted].
 
We
appreciate Mr. [redacted]’s feedback.  These
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer and avoid similar problems for all of our
customers.
 
Regards,
 
[redacted]
Customer
Service Specialist