Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I do not feel that they compensated me for their inconvenience. I an really upset that they just stop my card and all the referrals that may or may not had of went through. I still feel I should be compensated for the inconvenience, due to there was no reason to cancel my card.
Regards,
[redacted]

VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re:         Case #[redacted]
                Consumer:
[redacted] ([redacted])
                               
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No. [redacted] which the
Revdex.com®
(“Revdex.com”) received
from [redacted] ([redacted]) on March 10, 2016.  UniRush, LLC which is the program manager for
the RushCard prepaid debit card program takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources.
Per
previous responses, on March 10, 2016 RushCard assisted [redacted] by having
her funds transferred as requested.  [redacted] requested an account
closure, and her funds were sent to her by check.  Both accounts were
closed and the funds were mailed via check. [redacted] has notified us that
she has yet to receive the check. We have placed a stop payment on the check
and have reissued it to her mailing address [redacted]6 on April 7, 2016. She should receive the check within the next 3-5 business days.
We appreciate [redacted] feedback.
RushCard Corporate Customer Service

RevDex.com
** [redacted]
sans-serif;"> 
RE: 
Complaint ID[redacted]
 
November 20, 2014
 
We received Ms. [redacted]’s complaint regarding her
card replacement and the level of customer service received.  RushCard logs all customer contact and
activity associated with financial cards.
 
I do sincerely apologize for the inconvenience Ms.
[redacted] has been experiencing with her expedited card being sent out 11/10/2014.
I have reviewed Ms. [redacted]’s account and I show that there were two expedited
cards issued on 11/10/2014 and one expedited card issued 11/14/2014 charging
the $** fees. Once Ms. [redacted] received the first initial replacement card it was
blocked due to another replacement card being issued on the same exact day. On 11/14/2014
another expedited card was issued without Ms. [redacted]’s consent. I completely
understand Ms. [redacted]’s frustration and we have pulled the calls related to her
account. We have reached out to all of the managers and made them aware of the
situation, coaching and consequences will be given to all agents involved. The
card has now been activated and all three $**.** expedited card fees have been
reversed back to Ms. [redacted]’s account. We have gave a $** courtesy credit for
the confusion and inconvenience this has caused. Once again we sincerely
apologize for the frustration Ms. [redacted] has been experiencing.
 
We are sorry for the inconvenience experienced by Ms. [redacted]’s
and these types of issues go directly against our mission of access and
inclusion for everyone.
 
Regards,
 
[redacted]
Customer Service Specialist

October 18, 2016
serif; border: none;"> 
VIA ONLINE SUBMISSION:
Revdex.com
1 E. Fourth Street, Suite 600
Cincinnati, OH 45202
 
 
Re:                   Consumer:  [redacted]
Complaint number: [redacted]
            Complaint date: October 17, 2016
 
                       
To Whom It May Concern:
 
This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. 
 
[redacted] complaint contends that he noticed his RushCard account was blocked on October 12, 2016.  [redacted] has also stated that he never received an email or a letter in the mail indicating his account was blocked.  As a result, [redacted] indicates he had to cancel his flight and rooming situation due to the card being blocked.
 
On October 12, 2016, [redacted] RushCard account ending in [redacted] was blocked as a precautionary measure to prevent any unauthorized transactions being made on his account.  The customer was notified via SMS messaging regarding the card status.  RushCard required that [redacted] replace his card.  On October 12, 2016 the customer contacted RushCard customer service and was advised of this information.  A corporate customer service representative attempted to contact [redacted] on October 18, 2016 to advise of this information, and to assist with the remaining funds on the RushCard account. 
 
We appreciate [redacted] feedback.  Our goal is to provide financial convenience supported by reliable customer service. 
 
RushCard,
 
Corporate Customer Service 
..

Revdex.com
7 W Seventh Street, Suite 1600
Cincinnati, Ohio 45202
RE:  Case [redacted]
March 11, 2014
We received Ms....

[redacted]l’s complaint regarding access to her
funds and the level of customer service received.  RushCard logs all customer contact and
activity associated with financial cards.
Ms. [redacted]l’s tax refund deposit was received on 2/5/2014
with the effective date of 2/10/2014. Upon receiving her deposit our system
listed the deposit with “invalid card number” meaning information supplied to
the remitter may have been incorrect. Our agents reversed the deposit based on
this data and through research was able to match it to the account. We asked
Ms. [redacted] to provide us necessary documentation to validate her identity and
the tax refund prior to us posting it. Upon receiving the necessary
documentation we proceeded to post the deposit. We received calls from Ms. [redacted] requesting the funds be transferred to an account that had recently been opened
(2/7/2014) and this was forwarded on to our corporate office for review. On
2/18/2014 the deposit was reversed systematically in error.
Upon further research we were able to locate the deposit and
accommodate Ms. [redacted]’s request. We sincerely apologize for the confusion,
frustration and inconvenience during this matter. We acknowledge the delay was
in part Rushcard’s error. We understand Ms. [redacted]l stated she incurred late
fees on certain bills and as a courtesy if Ms. [redacted] supplies us documentation
showing the late fees we will credit her account the late fees. We will only credit
the amount of the late fees provided Ms. [redacted] supplies us documentation of
late fees occurring during the time period of 2/10/2014 – 3/3/2014.
Again we apologize for any inconvenience this situation
caused. We appreciate Ms. [redacted]’s feedback. These types of issues go directly
against our mission of access and inclusion for everyone and we look to be
clearer to avoid similar problems for all of our customers.
Regards,
[redacted]
CS – Audit/Compliance Analyst

RevDex.com
** [redacted]
[redacted]
 
RE:  Case # [redacted]
February 23, 2015
 
We
received Ms. [redacted]’s complaint regarding access to her funds and the level of
customer service received.  RushCard logs
all customer contact and activity associated with financial cards.
 
All Rush Card disputes are handled through our dedicated dispute team
and after investigating
the dispute they have denied Ms. [redacted]’s claim. We completely understand Ms.
[redacted] concern with the outcome of one of her disputes and is unable to credit
the account. Ms. [redacted] should receive a letter explaining the denial and can
file a dispute for the outcome of the claim by following the instructions on
the letter received. On 2/23/2015 Ms. [redacted]’s account was credited for a provisional
credit of $[redacted] from the first dispute that was filed on 1/3/2015. Claim is
still in progress and Ms. [redacted] will need to allow the time frame of 45 days for
the dispute team to investigate. We sincerely apologize for any inconvenience
this has caused.
 
 
We
appreciate Ms. [redacted]’s feedback. These types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers.
 
 
Regards,
 
[redacted]
Customer
Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
P.s I have attached documents that show the rules I was given when I received the offer and it did not state there was a 40 min requirement for the person referred . I also called Rushcard directly and spoke with a manager Matt who advised that rule was just updated after update so how should that apply to me ? I don't feel that is fair or right business practices . Also that is false Rushcard has never recompnse regarding this disastous update. My car insurance was cancelled because of the miss because the following week Rushcard took funding from my next check stating I owed them. I will provide any proof you need ask them what date they recompense me regarding this issue and I will provide my transaction history for that day. Thank you and if anything else is needed let me know.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Ms. H. phoned me today to inform me that she still has no update to the pending account issue. All documentation submitted has been approved. Ms. H. has reached out to her management team to review why a check has not been issued and sent to me. There still appears to be some sort of computer problem. I have relayed all information to my attorney as appropriate. I cannot imagine why it takes almost 2 months to close an account and forward the remaining funds. I have deadlines to meet with closing the account and accounting for the funds as well. I expect a resolution by the end of the week. That should be plenty of time for their management team to send a check and draw this matter to a close. 
Regards,
[redacted]

RevDex.com
** [redacted]
[redacted]RE:  [redacted]
September
9,...

2014
We
received Ms. [redacted]’s complaint on the fees associated to her RushCard.  RushCard logs all customer contact and
activity associated with financial cards.
We understand that Ms. [redacted] has had issues with being
charged an ATM fee at locations specified to be free to our customers. This is
an issue that we are working with [redacted]™ to get rectified. This is not a
common or frequent issue and we sincerely apologize for any inconvenience this
may have caused. I since have credited the (3) $[redacted] ATM Fees charged to Ms.
[redacted] on 8/6/14, 8/7/2014 and 8/21/2014 as a courtesy. Again this is
something being looked at very closely and we plan to have this issue resolved.
We
apologize for the inconvenience experienced by Ms. [redacted]. These types of
issues go directly against our mission of access and inclusion for everyone.
Regards,
[redacted]
CS – Audit/Compliance Analyst

Please stop saying it failed it didn't fail. I have provided proof that the transaction on both card did complete and that the available balance also reflected the 454.88 on the card that I transfered the money to. Please place my money on my card. I am attaching the [redacted] card transaction list show theb 454 completed , card [redacted] card transaction list with the 454 showing received and also the attaching the balance inquiry avail bal showing 454.88 available on the [redacted] card. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

The Revdex.com
** [redacted]Cincinnati Ohio 45202-2468
May 2, 2014
RE:  Case [redacted]
We received [redacted]’ rebuttal regarding policy and
procedures and access to his funds.  Rush
Card logs all customer contact and activity associated with financial cards.
Cash load vendors have limits set and parameters in place
which is all systematically enforced. [redacted] has the capability as a
Rushcard member of loading up to $[redacted] - Rushcard allows up to $[redacted]
per 24 hours.
We apologize for any confusion and inconvenience this has
caused [redacted] as it relates to our policy and procedures. These types of
issues go directly against our mission of access and inclusion for everyone and
we look to be clearer and avoid similar problems for all of our customers.
Regards,
[redacted]
CS – Audit/Compliance Analyst

November 15, 2016
serif; border: none;">  VIA ONLINE SUBMISSION: Revdex.com 1 E. 4th Street, Suite 600 Cincinnati, OH 45202     Re:                  Consumer:  [redacted] Complaint number: [redacted]             Complaint date: November 14, 2016                           To Whom It May Concern:   This letter is in response to the consumer complaint # [redacted] referenced above.  UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.    [redacted] complaint contends that RushCard is holding is funds hostage and that he cannot speak with a live person.  [redacted] would like to have access to his funds.   On November 6, 2016, [redacted] RushCard account ending in 0417 was blocked as a precautionary measure to prevent any unauthorized transactions being made on his account.  On November 15, 2016 [redacted] RushCard account has been reviewed, and a replacement card has been processed.  A corporate customer service representative contacted [redacted] on November 15, 2016 to advise of this information, and to assist with the remaining funds on the RushCard account.    We appreciate [redacted] feedback.  Our goal is to provide financial convenience supported by reliable customer service.    RushCard,   Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  
I did respond to this complaint previously on 11 - 20 - 2015 but by the email I received today I'm assuming that the Revdex.com did not receive it.
The response to my complaint doesn't answer my questions, I need something personalized for my situation. My account was short by $100 when they went to reload the money back but I never received it. I was told when I called customer service that they will have to send it to corporate and receive it back in a week or two to get the credit put back on the account. It is now been almost a month and a half to two months and I still haven't received my hundred dollars. I need real answers.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I reached out to Rush card everyday for 2 weeks with no answer and no reply. My funds are not back on my card, and I want to cancel my account. After holding for hours, a representative told me that she was emailing someone to return my call in regards to cancelling my account. I still have not heard from anyone at Rush Card.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
The response that the company has stated is very false. They never informed me that the $100.00 was an error and not an credit. When I called them they told me that it was my fault and that they could not refund me my money. So they never informed me about any credits and they never gave me any credit for the inconvenience. I had an credit from my direct deposit and a credit from rushcard and they came back into my account and took that out causing an prepaid account to go negative. I want a full refund and my account fix. 
 
Regards,
[redacted]

May 12, 2016
New Roman', serif;">VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re:      Case #[redacted]             Consumer: [redacted]                         To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on May 10, 2016. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information.  [redacted] complaint states that she filed a dispute for fraudulent transactions, and her card was never replaced. [redacted] also states that her card was left open and more transactions were used with her card.  [redacted] would like a full credit applied to her RushCard account. On May 4, 2016, [redacted] filed an unauthorized transaction dispute regarding a charge in the amount of $1061.67 that was made on her RushCard account. Per RushCard Cardholder Agreement, the dispute process can take up to 45 to 90 days to investigate the claim. A final letter will be sent to the address on the account notifying [redacted] of the resolution. We appreciate [redacted] feedback.  We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. We will provide notification on the resolution.       RushCard Corporate Customer Service

The Revdex.com
** [redacted]
[redacted]
11pt; font-family: Calibri, sans-serif;"> 
 
RE: [redacted]
 
September 18, 2014
 
We received Ms. [redacted] complaint regarding the bill
pay check sent from her RushCard and the level of customer service received.  RushCard logs all customer contact and
activity associated with financial cards.
 
I am showing that Ms. [redacted] sent a bill
payment to [redacted] on 8/26/2014. RushCard bill payments can take up to 7-10
business days for the payee to receive the payment via regular mail. I do see
that Ms. [redacted] contacted RushCard on 9/3/2014 and informed us that the
bill payment was not received by the merchant and requested to check the status.
The representative educated the timeframe for the merchant to receive the Bill
Payment. Ms. [redacted] called back on 9/9/2014 and was advised that the Bill
Payment failed and that the funds would be credited back to her account in 3-5
business days.  After review Ms. [redacted]’s
account wasn’t escalated to the proper department for reversal review. I
sincerely apologize for any inconvenience this has caused and the bill payment
was reversed back to the account today.
 
We appreciate Ms. [redacted]’s feedback and we
apologize for the inconvenience this may have caused.  These types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers.
 
Regards,
 
[redacted]
Customer Service Specialist

Revdex.com:
I want my account closed. I want them to refund my money and close the account. They have not reached out to me at all to figure out how to settle this.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
There's has not been one member from the Rush card's corporate office team or call center reach out to me. On Saturday October 17, 2015 I went online to check the account balance and se if the funds were available. At the time I logged in the funds were not available. I attempted to use the card on Sunday, October 18, 2015 for a transaction and it declined. On October 19, 2015, I was unable to log in and check the account balance online. Every time I try to log in, an error message pops up. The error message says error on the user name. I thought maybe I entered the wrong password in so I clicked the forgot password tab. When it prompted for me to enter the three digit code on the back of my card, the computer did recognize my card. Which lead me to believe that there was some other issues with Rush card. I do not know if this was related with Rush card allegedly performing updates to their website. Since this alleged update, I and apparently many any more Rush card customers have experience similar problems. Rush card is not protecting the personal information of it's customers, not protecting their customer's funds and making sure that its available as outlined in their card agreement, and not providing proper maintenance and support as paid in each customer's fee to Rush card. Rush card has so many complaints against them it's unbelievable. If you [redacted] the name of the company, a series of complaints come up from a numerous of site. [redacted], [redacted], [redacted], [redacted] news, and [redacted] news to name just a few. On all the sites, people are complaining that can not access their from their Rush card accounts. Rush card is holding customer's money and causing thousands of people financial grief.                     
Rush card shouldn't charge their customers fees, because they're not properly securing their customer's information or protecting them. In April 2015, Rush card and it's representatives blamed me for my account becoming depleted of funds. Actually Rush card was hacked and my account was depleted of all my funds. The only way Rush card even knew was when I used my ATM in one city, a fraudulent transaction occur in another city, and another fraudulent occur another state. Rush card sent out a text alert stating that they locked my account. I called to get more information about what has occurred and was on the phone for hours. While on the phone with Rush card, another fraudulent transaction occurred in another State while the account was suppose to be locked. Nearly every Rush card representative and Rush card supervisor I spoke with was rude and disrespectful to. As a result of this breach, I unable to pay my bills. I had $242.86 in total late fees from my bills and Rush card was so cold and insensitive about the matter. The manager I spoke said no we can't help you. What made worse was I just got paid. I could even buy diapers for my baby or put food on the table for my family.
In 2013 Rush card was also not helpful during the Target breach. They cancelled my card and did not even tell me. I found out when I was out having dinner at Denny's. I went to use my rush card to pay for our meal and it declined. I asked them to try again, because it was money on the card. The transaction declined again. I logged into my Rush card account and checked the balance, just be safe. My money was there. I couldn't understand why it was declining. The restaurant manager assumed it was going to be a problem collecting payment for the meal and services, decide to call the police n me. I was so embarrassed about what happened. Lucky I had some money in my car to pay for the food. After leaving the restaurant, I called Rush card to find out what took place. The Rush card representative was unprofessional, insensitive and did not care what just happened. I asked for a supervisor, because I can't get over the experience I am having. The supervisor informs me that Rush card sent me out a replacement card due to the Target Breach. I asked the supervisor to let me know where did Rush card send the card to? The supervisor wants to now verify my information. How interesting that you want to now verify my information. After verifying my information, the supervisor informs me that they mailed the replacement card to an incorrect address. What made the situation even worse was that the address was not the address listed with Rush card. Some random person had a card with my name on it. The supervisor then informs me that its that big of a deal and I probably deserve to have the police called on me. I could not believe that this person just said to me.
Rush card treats people poorly, because Rush card's directs their market toward people who have no other options in banking. Rush card has some many complaints against them. Rush card stated they're having problems, but Rush card is not getting their customer's access to their accounts. Rush card needs to be ashamed of themselves for night fighting to protect their customers and their customer's money. Rush card corporate has yet to reach out to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]
ive attached the email from [redacted] saying they reversed the payment I did not authorize to be charged to my Rush card acct so how can Rush card keep my money even after [redacted] reversed it June 28th