United Airlines

Dear Mr. [redacted]:   I am sorry for the mis-information and confusion in regards to the refund of your taxes for your cancelled award tickets. We receive your inquiry via the Revdex.com, case [redacted].   Our records indicate each of the travelers received a refund for $45.06...

back to the original form of payment, which was the [redacted] credit card ending in [redacted]. I apologize you were told in error this would go to your [redacted] card.  We are never able to divert funds, and refunds always go back to the original form of payment, even if a card is no longer active, the bank supporting the credit card will receive the funds.   In this case you should have a credit with the [redacted] either on a new card issued under that account or if no new card was issued, then they will normally send you a check for the credit within a pre-set time frame. You may want to contact [redacted] and request a check to expedite your refund.   As a MileagePlus members, we hold your loyalties in high regard and again apologize for the inconvenience this misunderstanding has caused. I would like to send you a goodwill gesture in the form of a $100 certificate for the inconvenience.  Please allow up to three business days for the certificate to arrive by email to you.   Sincerely,  [redacted] United Airlines Corporate Customer Care Case ID [redacted] Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jeremy [redacted]

Dear Mr. [redacted]:Please aceept our apology that your reservation for [redacted] was not cancelled per your request. I contacted reservations and I authorized that you be refunded but the reservation was cancelled so there is no refund due.You may want to contact your credit card company to see if...

the hold went back to your credit card.We appreciate your business.Regards,Lisa [redacted]Corporate Customer CareCase# 11003948

Dear Mr. [redacted]: I'd really like to help you but I’m missing some details I need to review your request.   Please provide the following information.    Frequent flyer number (if available): Flight Number: Flight Date: Ticket Numbers (13 digits beginning with...

016): Confirmation number:  Flight from: Flight to:   I'll be happy to respond once I review the information you provide.   I appreciate you chose United for your travel and welcome the opportunity to assist you. Regards,Christina [redacted]Corporate Customer CareCase [redacted]

Dear Ms. [redacted]:   The Revdex.com has shared your information with United Airlines Customer Care Department, and I'm disappointed to read about your recent experience with our representative when attempting to pick up your step daughter.   What you described isn't...

our commitment to providing exceptional customer service. You should expect our employees to treat you with dignity and respect, maintaining friendly, professional service at all times. We expect the same from our representatives, as its part of our culture. I'm sorry we didn't deliver that to you during with our Tampa representatives. There's never an excuse for what you described. We realize professional service and communication is essential and based on your comments; clearly we could have done a better job. I assure you that your comments are taken seriously and will help us address the issue.   I am unable to fulfill your refund request, as [redacted] was provided flight services as an unaccompanied minor for the fee of $150.00. I know your time is valuable and understand your disappointment. We want to continue serving your travel needs, so I’m sending [redacted] a $50.00 Electronic Travel Certificate for the value of her purchased ticket ($49.10), that will arrive separately within five business days.   I appreciate you chose United for your step daughters travel and hope you will be able to give us the chance to serve you again in the future. On behalf of United, we look forward to regaining your trust and welcoming you aboard your next flight.

January 16, 2018 Dear Ms. [redacted]: The Revdex.com has sent your correspondence to the attention of United Airlines. I am so sorry to hear your original flight was cancelled following the direction of Air Traffic Control (ATC). I understand your time is valuable and I’m sorry this...

happened. To regulate traffic during various types of weather situations, ATC will hold planes back or request airlines to cancel a percentage of flights. When this happens, we work hard to get our customers to their destination as quickly as possible. Regrettably, due to the high volume of holiday travel, we weren’t able to offer any flights directly to your destination and you graciously accepted to take an alternate route. As an ATC delay or cancellation is not within our control, the original representative was correct in stating we do not offer reimbursement of additional costs or the original ticket. I realize this has been very frustrating and although we are not able to offer reimbursement, I would like to do something to help make this right. I have sent you $250 Electronic Travel Certificate that will arrive via separate email within a few days. I know this doesn’t make up for your lost time and frustration; it is simply a gesture of goodwill. We do appreciate your feedback and thank you for this opportunity to apologize. Ms. [redacted], we thank you for your loyalty as a MileagePlus member and hope to have the continued privilege of serving your future travel needs. Kind Regards, Judy [redacted] Corporate Customer Care Case [redacted] Revdex.com #[redacted]

Dear Mr. [redacted],   I am sorry to hear that the car seat you checked was damaged when it was returned to you at Houston.   Although we will be unable to reimburse you for the cost of the item, to help make amends I will be sending you an electronic travel certificate that can be used to...

discount a future United ticket.  A separate email confirmation will be sent within a few days.   We appreciate your patronage as a MileagePlus member and we are looking forward to welcoming you onboard when you travel on your next United flight   Kind regards,   Dana [redacted] Corporate Customer Care Case [redacted] Tell us why here...

Dear Ms. [redacted]: The Revdex.com has shared your information with United Airlines Customer Care Department, and I am sorry to learn about the difficulties you have experienced with converting your [redacted] Rewards points to United Airlines MileagePlus Miles.  As a gesture of our...

concern, I am adding 20,000 bonus miles to your MileagePlus account which will post in the next few days.  Thank you for your support as a MileagePlus member, Ms. [redacted].  We look forward to continue serving your travel needs. Sincerely, Suzanne [redacted] Corporate Customer Care United Airlines Case ID [redacted] Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Ronald [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11118883, and find that this resolution is satisfactory to me.
Sincerely,
Steven [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Tiffany [redacted]-[redacted]

Dear Mr. [redacted]I am responding to the correspondence you forwarded to the Revdex.com. I am sorry to hear about all of the problems your daughter experienced when she travelled with us on June 17, 2017.  I see my colleague emailed you the other day and asked for additional information...

in order to assist you. I would need that same information. Try to provide as much of the following information as you can: Passenger name):Frequent flyer number (if available):Flight Number:Ticket Numbers (13 digits beginning with 016):Confirmation number:Approximate Departure Time: You can find this information on your receipt. I'll be happy to respond once I review the information you provide. I look forward to assisting you. Regards, Susan [redacted]Corporate Customer CareCase:[redacted]

Dear Mr. [redacted]:I am responding to your communication submitted to the Revdex.com.I thoroughly understand your point of view and wish to express our true regrets in not meeting your expectorations.. . Usually, we do not offer compensation for flight delays (controllable) under three hours. Given the circumstances you described, we offered a $150 travel certificate as a gesture of goodwill. All things considered, we do support the offering. However, in an effort to bring this matter to an amiable conclusion, we will send you a an additional $75 travel certificate The electronic voucher will be delivered separately via email within the next 3 business days and can be redeemed by the person of your choosing on any United/United Express operated flight.  As a Premier Gold customer, we consider it a privilege to serve you as your preferred airline and look forward to the opportunity to see you on board again soon. I truly hope your next trip with us provides the seamless customer experience you deserve.As always, thank you for choosing United Airlines.Regards,Julie [redacted]Corporate Customer CareCase ID:[redacted]

Dear Ms. [redacted]:Thank you for contacting United Customer Care through the Revdex.com. We are sorry to hear of the flight cancellation on January 25, 2016 and regret we were unable to provide the efficient assistance you needed when you called our toll-free line. Unfortunately,...

Winter Storm Jonas caused quite a bit of disruption which canceled hundreds of flights and resulted in an atypical increase in incoming phone calls and e-mail. We've taken note that you elected to purchase a separate ticket due to the long hold times and we regret that we're unable to honor your request for a refund. I see that you have received a refund for the unused portion of your original reservation and a $100 travel certificate was provided by Customer Care. Your circumstances nonetheless warrant special consideration to issue an additional travel certificate to bring this matter to an amiable conclusion. You will receive the certificate via e-mail in 3-5 days.We at United wish you the best, and hope to someday regain your confidence.  Should you give us another opportunity, we will work hard to provide the quality service you deserve. Regards, Marleina [redacted]Corporate Customer CareCase: 10067225

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10941309, and find that this resolution is satisfactory to me.
Sincerely,
Betty [redacted] My baggage fee numbers are as follows:01676278614146 Pd 8/11/15 and 0162460042338 paid on 8/15/15.   On my return flight with [redacted] Airlines on 8/27/15, The agent could not find my return.  "it read unable to find customer by destination.  The number  was AASSDLAx1t413.  Hope this is the information you are requesting

If, for any reason, you left the airport without reporting the damage, please contact our Baggage Resolution Center at 1-800-335-2247. A baggage representative can assist with further direction. Once again, I apologize for any inconvenience.  Thank you again for your feedback, and...

we look forward to providing you excellent service on your next United flight.  Kind Regards, Judy [redacted]Corporate Customer CareCase [redacted]

Dear Mr. [redacted]: This reply from United Airlines is in response to your letter to the Revdex.com. We apologize for any frustration regarding a waiver for your travel home from Chicago to Jacksonville. If you prefer a refund over rescheduling, we need your party’s 016 ticket numbers and...

will be glad to request a fare refund. I look forward to hearing from you at your earliest convenience.   Regards,   [redacted] Corporate Customer CareCase:  [redacted]

January 9, 2017 Dear [redacted]: The Revdex.com has forwarded your correspondence to our attention. I'd really like to help you but I’m missing some details I need to review your request.   Try to provide as much of the following information as you can, along with a brief...

summary of your request.   Passenger names: Frequent flyer number (if available): Flight Number: Flight Date: Ticket Number for each passenger(13 digits beginning with 016): Flight from: Flight to: You can find this information on your receipt. I'll be happy to respond once I review the information you provide.   I appreciate you chose United for your travel and welcome the opportunity to assist you.   Kind Regards,   [redacted] Corporate Customer Care Case [redacted] Tell us why here...

Dear Mr. [redacted]: Again, I offer my apologies for the poor treatment you received from our gate agents, when they realized that your daughter's ticket booked through Costco, had not been paid for.  I understand that there was no time to resolve the issue in time for you to board the original flight and you had to be rebooked for a later flight.  My colleague forwarded your concerns to the station manager for internal review with our staff members.  I do hope that you are able to rectify the matter with Costco Travel and I hope you are able to use the travel certificates issued previously and give us an opportunity to regain your trust and confidence.    Mr. [redacted], your comments indicate that we must remain focused on customer service so we may continue as your global carrier of choice.  It is always a privilege to serve you and we look forward to our next opportunity to welcome you aboard. Best regards, Mary Beth [redacted] Corporate Customer Care Revdex.com10997792 Case ID: 9868327

Complaint: 10941309
I am rejecting this response because:
From: Betty [redacted] [mailto:[redacted]] Sent: Tuesday, February 23, 2016 4:23 PM To: Esther Beltran <[email protected]> Subject: Case #10941309       Per your request on 2/23/16, I am advising you that I sent the information on my baggage fees to United Airlines.  As of today, I have not received a response.  Therefore, I am requesting a refund for my ticket and my baggage fees.  Since they have not resolved this problem, I do not want ANY CREDIT only a refund.  Thank you for your help.  You can reach me  at 414-979-6801.   Have a great day.    Betty [redacted]
Sincerely,
Betty [redacted]